Enercare is a Canadian-owned company committed to providing the best services, solutions, and advice to make customers' homes as comfortable as possible. With our comprehensive energy solutions, we provide affordable clean air and water for homes and workplaces.Our goal is to operate in an environmentally responsible way, minimizing waste and giving back to our communities. We prioritize people by listening to our customers, driving continuous improvement, and making our organization a destination for career growth.As one of North America's largest home and commercial services and energy solutions companies, we offer competitive benefits and a pension plan with savings match. If you're passionate about delivering exceptional customer service, we'd love to hear from you.Job SummaryThe Offshore Vendor Manager serves as a liaison between us and third-party vendors, owning vendor relationships and focusing on maximizing revenue, quality, and customer experience. This role requires strong communication skills, analytical thinking, and organizational agility in a fast-paced Contact Center environment.Key Responsibilities:Manage vendor relationships, including developing new connections and implementing billing and payment processes.Collaborate with internal business units, such as Billing Operations and Revenue Assurance, to achieve performance targets and drive efficiencies.Report and analyze daily, weekly, and monthly Contact Center results, identifying areas for improvement and driving positive customer experiences.Build strategic relationships internally and externally, leveraging data-driven decisions to maximize revenue and improve customer satisfaction.Travel domestically and internationally to onsite vendor locations and headquarters for regular business reviews.Requirements:Bachelor's degree or equivalent work experience.Ability to travel frequently.Related work experience in billing, payment operations, and vendor management.Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities.Self-motivated and able to work under pressure with limited supervision.
