Complex Sales Manager – Hilton Toronto and Hilton Mississauga/Meadowvale We’re seeking a driven sales professional to represent two Hilton corporate‑managed properties in the Greater Toronto Area. This property‑based position requires regular travel between both hotels during the week. Locations Hilton Toronto Downtown – Newly renovated and ranked #2 in its competitive market. Hilton Mississauga Meadowvale – The only full‑service hotel in the area and proudly #1 in its competitive set. Responsibilities Develop customer accounts and travel as required to increase market share in all revenue streams. Negotiate room rates/packages with corporate clients and prepare contracts in accordance with company standards. Conduct site inspections and tours with potential clients. Achieve and exceed quarterly and annual revenue targets. Capitalize on potential opportunities and support other departments to create an exceptional client experience. Attend sales events, produce accurate reports, and respond to inquiries in a professional manner. Qualifications 1+ years of hotel sales experience, a closer, thrives in a fast‑paced environment, and can manage a strong lead volume. Benefits & Culture Competitive benefits package, discounts on Hilton products and services, a culture focused on hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. #J-18808-Ljbffr
A global hotel organization in Toronto seeks a Guest Service Agent to provide exceptional reception services. Responsibilities include managing guest check-ins, addressing queries, and maintaining high customer service standards. Ideal candidates should possess customer service experience, excellent communication skills, and a focused attitude. This full-time role is ideal for those looking to start a career in hospitality.
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Guest Service Agent / Associate Join to apply for the Guest Service Agent / Associate role at Hilton The Guest Service Agent provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out. Summary of Responsibilities Achieve positive outcomes from guest queries in a timely and efficient manner Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards and conduct audits as required Assist other departments, as necessary Additional Essential Requirements Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Calm, efficient, and organized with great attention to detail Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service Ability to work on your own and as part of a team Competent level of IT proficiency Desired Qualifications Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experience About Hilton Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: H Hospitality - We're passionate about delivering exceptional guest experiences. I Integrity - We do the right thing, all the time. L Leadership - We're leaders in our industry and in our communities. T Teamwork - We're team players in everything we do. O Ownership - We're the owners of our actions and decisions. N Now - We operate with a sense of urgency and discipline. Key Attributes Living the Values Quality Productivity Dependability Customer Focus Teamwork Adaptability Benefits You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. Accessibility Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or call 1-844-217-AODA. Location Hilton Toronto Schedule Full-time Brand Hilton Hotels & Resorts Job Category Guest Services, Operations, and Front Office Seniority Level Entry level Employment Type Full-time Job Function Other Hospitality Referrals increase your chances of interviewing at Hilton by 2x #J-18808-Ljbffr
Job Requirements WHY WORK FOR HILTON WHISTLER RESORT & SPA? At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your passion for the culinary arts is valued, your ideas are heard, and your career can flourish. SOUS CHEF PURPOSE As a Sous Chef, you’ll play a key leadership role in the daily operation of our kitchen. You will oversee all aspects of food production and service, ensure effective training, and uphold high standards in food preparation, presentation, safety, and storage. You’ll also contribute to inventory and ordering processes to support a consistent, efficient, and inspiring kitchen environment. PRIMARY DUTIES Directly supervise kitchen staff and assume full responsibility for the restaurant kitchen in the absence of the Executive Chef. Develop a sophisticated, unique, and efficient menu for the Restaurant and Bar, ensuring that cooking methods, garnishes, and portion sizes align with standardized recipes. Ensure daily cleaning and organization of service coolers, with proper stock rotation and usage. Collaborate with the Executive Chef on menu planning, developing ideas to enhance guest satisfaction and drive sales, including daily and weekly specials. Assist in the training and ongoing professional development of all kitchen staff. Maintain high standards of food quality, cost control, visual appeal, flavor, and food safety. Ensure optimal staffing levels to support productivity and maintain quality standards; assist in managing food and labor costs to maximize profitability. Communicate with maintenance department regarding repair and upkeep of the kitchen and its equipment. Coordinate with the maintenance department to address kitchen equipment repairs and general upkeep. Assist in securing kitchen assets, including equipment, food, and supply inventories. Brief Restaurant and Bar service staff on daily specials and relevant menu changes. Expedite food orders during peak service hours. Support food procurement, delivery, and storage processes. Prepare daily requisitions for food and liquor by 9:00 a.m. for morning shifts and 3:00 p.m. for evening shifts. Report guest complaints to the Executive Chef and assist in their resolution. Check mise en place before service, inspecting items on the line to ensure adherence to quality and presentation standards. Contribute ideas for future goals, operational improvements, and personnel management to the Executive Chef. Enforce company grooming standards among all kitchen team members. Adhere to all company policies and procedures and work in compliance with health and safety regulations. Perform other job-related duties as assigned by the Executive Chef or management. Work Experience Experience: 7+ years in the culinary industry, with at least 3 years in fine dining, banquets and buffet experience. Read Seal or equivalent certification preferred. Food Safe level 2 certificate required and first aid certificate an asset. Skills: Expert in butchery, inventory control, scheduling, and food costing. Strong administrative, computer and communication skills. Leadership: Proven ability to mentor, train, and lead a high-performance culinary team with confidence and integrity. Creativity & Passion: Driven to deliver exceptional cuisine and continuously innovate with new culinary techniques. Professionalism: Punctual, well-presented, and committed to maintaining a clean, safe and organized kitchen environment. Benefits As a Sous Chef, you will receive the following benefits: Staff Accommodation Life & Leisure Program – Incentive paid out every day that you work! Gratuities in addition to salary wage Extended Health Benefit Plan Retirement Savings Programs Complimentary Meals Free On-Site Staff Parking 50% Discount at Cinnamon Bear Restaurant Participate in Hilton’s Team Member Travel Program Educational Assistance Program - Take courses that will assist with your career development Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee. #J-18808-Ljbffr
