Job DescriptionWe are looking for a Game Operations Specialist to join our small and dynamic team in Montreal. In this role, you will be responsible for configuring live game features and monetization strategies for an exciting new game. You will play a key part in the live operations process, directly engaging with our audience and ensuring the best possible player experience. This is a fantastic opportunity to be part of a small, friendly, and supportive team within an experienced GameOps department. You will have access to industry-leading tools and the chance to work on a high-profile intellectual property (IP). Additionally, you will contribute to the development and optimization of internal tools, helping to improve efficiency across our operations.What You'll DoConfigure and adjust live game features based on GameOps planningWork closely with Development, Art, Game Design, GameOps Managers and Product teams to build processes that bring new features from testing to productionInvestigate and troubleshoot live game issues by collaborating with developers and QA testersUse problem-solving skills to identify and resolve player-facing issuesExplore new ways to automate manual and repetitive tasks to improve efficiencyWhat We're Looking ForExperience with LiveOps (CRM) management or QA in a relevant industry (ideally F2P mobile games)Understanding of client/server applications and release managementExperience with Jira or similar project management toolsFamiliarity with JSON, XML, or equivalent formats for configuring game featuresBasic proficiency in Excel or Google Sheets for data tracking and analysisKnowledge of market testing processes, including A/B testing and market segmentationUnderstanding of feature rollout strategies and their impact on player engagementExperience with LiveOps tools (e.g., Braze, Airship).Familiarity with SQL or data analysis tools.Knowledge of player engagement and monetization strategiesDetail-oriented, with a strong focus on delivering resultsResourceful and proactive, able to take initiativeStrong communicator with excellent interpersonal skillsAnalytical and inquisitive mindset, eager to solve problems and optimize processesWhy Product Madness?As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.So, what’s stopping you?Travel ExpectationsNoneAdditional InformationAt this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
