Job DescriptionJob DescriptionEveryday Banking Advisor (English) Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Vancouver, BC. The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis. DutiesReceive 40-60 inbound calls per shiftDay to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contactContribute to team results by supporting all colleagues to be successful in meeting client needsCultivate and maintain relationships with partners to work as one teamManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsEducate and assist clients with using our clients digital capabilities MUST HAVES:6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).Personal flexibility to work shift work, including weekends.Ability to work on a hybrid schedule (1 day in office per week).Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team. Soft Skills:Ability to work independently, proven time management, organizational and problem-solving skills.Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone.Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.#TEKbank25Pay and BenefitsThe pay range for this position is $24.00 - $25.00/hr.Workplace TypeThis is a hybrid position in Vancouver,BC.À propos de TEKsystems et TEKsystems Global ServicesNous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionWe are looking for a Game Operations Specialist to join our small and dynamic team in Montreal. In this role, you will be responsible for configuring live game features and monetization strategies for an exciting new game. You will play a key part in the live operations process, directly engaging with our audience and ensuring the best possible player experience. This is a phenomenal opportunity to be part of a small, friendly, and encouraging team within an expert GameOps department. You will have access to industry-leading tools and the chance to work on a high-profile intellectual property (IP). Additionally, you will contribute to the development and optimization of internal tools, helping to improve efficiency across our operations.What You'll DoConfigure and adjust live game features based on GameOps planningWork closely with Development, Art, Game Design, GameOps Managers and Product teams to build processes that bring new features from testing to productionInvestigate and troubleshoot live game issues by collaborating with developers and QA testersUse problem-solving skills to identify and resolve player-facing issuesExplore new ways to automate manual and repetitive tasks to improve efficiencyWhat We're Looking ForExperience with LiveOps (CRM) management or QA in a relevant industry (ideally F2P mobile games)Understanding of client/server applications and release managementExperience with Jira or similar project management toolsFamiliarity with JSON, XML, or equivalent formats for configuring game featuresBasic proficiency in Excel or Google Sheets for data tracking and analysisKnowledge of market testing processes, including A/B testing and market segmentationUnderstanding of feature rollout strategies and their impact on player engagementExperience with LiveOps tools (e.g., Braze, Airship).Familiarity with SQL or data analysis tools.Knowledge of player engagement and monetization strategiesDiligent, with a strong focus on delivering resultsResourceful and proactive, able to take initiativeStrong communicator with excellent interpersonal skillsAnalytical and inquisitive approach, eager to solve problems and optimize processesWhy Product Madness?As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.So, what’s stopping you?Travel ExpectationsNoneAdditional InformationAt this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.