Vivez votre PASSION chez HUB International
À travers notre réseau de plus de 450 bureaux en Amérique du Nord, HUB International vous offre un environnement de travail compétitif, stimulant et convivial qui positionne stratégiquement nos employés pour leur longévité et leur succès.
POURQUOI CHOISIR HUB?
Chez HUB, nous croyons qu’il est important d’investir dans l’avenir de nos employés et d’offrir des possibilités continues de croissance et de développement. Notre culture entrepreneuriale crée un environnement qui permet à notre personnel de prendre les meilleures décisions pour nos clients et notre organisation, en mettant l'accent sur l'expansion de la connaissance de l'industrie de nos professionnels de l'assurance afin de mieux servir nos précieux clients.
Nous nous engageons à vous fournir des avantages sociaux compétitifs et flexibles qui tiennent compte de vos besoins actuels, tout en évoluant au fil du temps. Joignez-vous à nous pour faire le premier pas vers la création d'un avenir qui combine un environnement de travail diversifié et stimulant, une sécurité financière et une satisfaction professionnelle.
NOUS SOMMES VOTRE SOLUTION IDÉALE SI VOUS :
recherchez un environnement de travail évolutif dans une organisation en pleine croissance; avez le désir d'aider les autres à protéger leur avenir; avez un esprit d'entrepreneuriat et êtes mis au défi par la possibilité de faire grandir l’entreprise; êtes axés sur l'apprentissage et le développement afin d'améliorer vos connaissances et l'expertise de l’industrie; êtes une personne autonome prête à investir du temps et de l'énergie afin d’apprendre les aspects techniques de notre entreprise; croyez en l'intégrité et à l’atteinte du succès en développant des relations avec les autres.
ANALYSTE MARKETING PRINCIPAL (Courtier-Placeur)
Description du poste
Répondre aux questions sur les produits d’assurance disponibles grâce au maintien actif de ses connaissances ; Assister et participer activement à tous les programmes de formation requis et faire la présentation de produits des assureurs ; Visiter nos assureurs sur une base régulière (2 visites par mois) ; Être en mesure d’élaborer sur les caractéristiques et avantages des produits et services ; Approcher les marchés en temps opportun suite à la réception de la soumission par le Directeur de comptes ; Réviser et analyser la soumission avant de demander l’information manquante au Directeur de comptes ; Informer les Directeurs de comptes des problématiques/questionnements en cours afin d’obtenir l’information manquante ; Retourner les soumissions avec une analyse/étude comparative de la couverture et des conditions proposées versus les couvertures existantes ; Recommander des nouveaux produits ou des couvertures additionnelles / améliorations sur produits existants ; Assurer la qualité des relations au sein de HUB et avec les assureurs pendant le processus de marketing ; Entretenir la relation avec les assureurs afin de créer un avantage concurrentiel pour HUB ; Optimiser nos relations d’affaires / assureurs par l’entremise du réseautage, cocktails, déjeuners rencontres, etc. ; Organiser des événements marketing à nos bureaux ; Informer nos employés des nouvelles du marché par l’intermédiaire de HUB Marketing ; Mettre à jour les documents marketing sur le serveur HUB : Côté financier des assureurs – A.M. Best; Tableau de réservation de marché (# de jours) et prime minimum; Tableau appétit des assureurs – placement des risques; Formulaires marketing – uniformisation des outils de mise en marché; Liste de nos principaux contacts chez nos assureurs.
Exigences du poste
Compétences techniques: Diplôme d’études collégiales et permis de l’AMF en assurance de dommages ; 5 à 10 années d’expérience ; Expérience avec les dossiers majeurs ; Bilingue (français/anglais) ; Maîtrise de l’environnement Office.
Site web:

Nous sommes la Financière Northbridge. Nous sommes fiers d’être une société canadienne à 100 %, détenue en propriété exclusive par Fairfax Financial. Nous offrons nos services par l’entremise de nos marques Northbridge Assurance, Les assurances Federated et TruShield Assurance. Nous sommes reconnus comme étant l’une des plus importantes sociétés d’assurance de dommages des entreprises au Canada. Nos employés sont engagés à comprendre les besoins de nos clients, et nous faisons tout en notre pouvoir pour aider les entreprises canadiennes à connaître un avenir meilleur et plus sécuritaire. Nous sommes une entreprise formée de personnes passionnées qui placent les gens au cœur de leurs préoccupations. Souhaitez-vous vous joindre à une équipe qui croit en l’importance de travailler fort, et d’avoir du plaisir au travail, tout en améliorant les choses? Ne cherchez pas plus loin que Northbridge.
Le ou la spécialiste, Partenariats et Marketing de produits (contrat) est responsable de l’exécution des programmes de partenariats et de marketing de produits, des commandites et des événements qui donnent de la visibilité à la marque, créent de la demande pour nos produits et services et consolident nos partenariats stratégiques. Le titulaire du poste travaillera avec divers intervenants internes et externes, dont des groupes sectoriels, des organisations partenaires et des services communs, pour créer et offrir des programmes visant à appuyer les lancements de nouveaux produits, les projets spéciaux et les occasions de partenariat.
PRINCIPALES RESPONSABILITÉS Appuyer les programmes de partenariats et de marketing de produits de Northbridge Assurance et des Assurances Federated Collaborer avec les équipes des Ventes, du Marketing, de la Prévention, de l’Expérience client, de la Souscription et de l’Indemnisation pour mettre en œuvre des programmes de partenariats et de marketing de produits ainsi que des événements connexes Gérer des projets, des commandites et des événements, depuis la présentation jusqu’à la planification et à l’exécution, y compris les réunions d’équipes interfonctionnelles, la communication aux parties prenantes et la production de rapports post-projets détaillés Rédiger des communications de vente claires et convaincantes sur nos produits, nos services et nos partenariats Aider à trouver des façons de faire évoluer et d’améliorer nos outils et nos processus d’aide à la vente au moyen du système de gestion des relations avec la clientèle Offrir un soutien pour les partenariats stratégiques, les événements et les projets spéciaux Soutenir l’élaboration de contenus commerciaux et de matériel de vente et de marketing Accomplir d’autres tâches, au besoin
QUALITÉS ET COMPÉTENCES RECHERCHÉES Porte-parole dévoué des clients et passionné de l’expérience client Capacité à établir des relations avec des partenaires et des groupes divers Compétences interpersonnelles exceptionnelles et mentalité axée sur la collaboration Excellentes aptitudes en matière de communication écrite et orale Solides aptitudes pour la planification, l’organisation et la gestion de projets Capacité à gérer plusieurs projets à la fois tout en respectant les échéances et en s’adaptant aux priorités changeantes Créativité et débrouillardise quand vient le temps de trouver de nouvelles idées et de résoudre les problèmes Expérience dans la concrétisation de messages au moyen de programmes novateurs Grande méticulosité
EXIGENCES Diplôme d’études postsecondaires en marketing ou dans un domaine connexe, ou une combinaison équivalente d’études et d’expérience Au moins cinq ans d’expérience en marketing et en communication Capacités éprouvées d’organisation, de présentation, de communication et de gestion du temps Expérience en rédaction, requise Expérience de marketing interentreprises, un atout Expérience en planification et en réalisation d’événements, un atout Expérience avec Microsoft Dynamics, un atout Bilinguisme parfait (français et anglais), une préférence
CONDITIONS DE TRAVAIL Environnement habituel de bureau, avec très faible exposition au bruit excessif, à la poussière, aux émanations, aux vibrations et aux conditions climatiques Travail fréquent à l’ordinateur Déplacements occasionnels nécessaires Soulèvement, déplacement et mise en place de boîtes, de bannières et d’autres articles, nécessaires à l’occasion
À la Financière Northbridge, nous avons à cœur de créer un milieu de travail inclusif où nous célébrons les employés et les accueillons comme ils sont. Peu importe qui vous êtes ou ce qui vous rend unique, nous vous accueillons à bras ouverts. Veuillez simplement nous indiquer comment nous pouvons vous aider ou vous accommoder au cours du processus de sélection.#LI-HYBRID

Director, Investment Products Location: Hybrid - York Mills (Toronto)
Empire life is looking to hire a Director of Investment Products to join our Retail Marketing team!
The Director, Investment Products provides focused leadership of the Investment Products team and function guided by the Empire Life vision, values and mission. The role is responsible for leadership of the market and product-centric cross functional Investment Work Team that is responsible for the product management life cycle and implementation of all Empire Life investment products. The incumbent is guided by generally defined expectations that have tangible, measurable outcomes and works under the broad supervision of the Vice President, Investment Product and Marketing.
Why pursue this opportunity Our mission - make insurance, investments and benefits simple, fast and easy for our customers.
Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.
What you’ll be working on Serve as an active member of the Senior Management Team, participating in the development of strategic plans, priorities and measures Lead and actively participates in cross-functional teams to research, design, justify, and develop new and innovative investment products Drive all aspects of the investment product development and management lifecycle including idea generation, preparation and presentation of business cases for product approval, leading product implementation, and ongoing in-market product maintenance Lead a cross functional work team that is responsible for the ongoing product management and implementation of all Empire Life investment products Lead the operations of the Investment Product team to help achieve targets measured by revenue, profitability, and product diversification Works collaboratively with the Investment Marketing team to develop effective product positioning to achieve marketing and communication objectives Direct management of all facets of the existing investment product portfolio including product features, delivery, processes, performance, pricing, applicability to market, and profitability Oversee an ongoing assessment of changing consumer and distributor patterns, motivators and needs Research, analyze, and understand the competitive landscape, regulatory environment, and market price competitiveness to proactively identify threats and recommend required changes to the investment product portfolio Lead the product development process for new product ideas and product changes in coordination with actuarial and sales teams Develop and present product proposals and cost benefit business cases to Retail Senior Management with a focus on market demand, competitive landscape, asset gathering potential, and profitability Lead cross functional Work Teams to launch new products or product changes through the entire implementation lifecycle beginning with project initiation and planning through operational execution and ongoing in market monitoring Support the development and implementation of digital tools and strategies for investment products in partnership with key internal stakeholders Engage with distribution partners and Empire Life sales teams to obtain customer and advisor insights to support and communicate product offerings and sales concepts Collaborate on the development of the strategic marketing plan for the introduction of new and changed products, sales processes and offerings Work to develop the core positioning and messaging for all investment products Foster a market driven environment ensuring Empire Life is positioned to grow market share and deliver value Participate in the development of the annual budget and manage expenses to budget Coach and mentor team members; identify employee training and development needs; participate in the hiring and employment processes for team members; set employee goals and objectives; manage employee performance
What we’re looking for you to have 5+ years work experience in an investment product development or management capacity Strong understanding of the customer and distribution partner sales process for investment products Knowledge of investment product implementation processes Solid experience engaging and working within diverse regulatory frameworks Experience building and leading high performing teams CFA or CIM designation would be an asset, however, not required If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions Competitive uncapped commission for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

Opportunity : Responsible for contributing to the Marketing and Communications team’s success through editorial efforts, special projects, and operational/administrative support. Writes, edits, and publishes various materials including the Centre of Excellence, two corporate newsletters, email bulletins, news releases, marketing collateral, website, and intranet content as directed. Proactively drafts content and posts to internal and external corporate social media accounts, Twitter, Facebook, LinkedIn. Conducts social listening; responds to feedback and involves necessary internal parties. Provides various marketing and communications support to business and service clients, as directed in support of yearly marketing plans. Ensures timely execution of tactics. Proactively manages content and analytics on the intranet, producer portal, and business unit websites. Runs monthly analytics reports to track usage of various websites and identifies trends or opportunities. Assists with distribution of promotional items and corporate sports tickets. Proofreads a variety of internal and client-facing communications to ensure messaging and brand consistency. Supports the distribution and promotion of news releases—targeted and those distributed over the wire. Writes supporting communication for employee intranet websites and social media accounts. Calls targeted publications to generate interest in the news story and monitors story pick-ups. Manages media clips summary to be included in the Marketing Portfolio (semi-annual). Provides backup for internet/intranet posting, emergency communications (after hours and weekends as emergencies arise). Provides operational and administrative support where necessary. Continually participates in special projects/tasks associated with communications plans developed by the team for their various internal clients.
What you bring to the table: Demonstrated proficiency with computer software including current Windows Operating systems, Microsoft Office, Microsoft Outlook, PowerPoint, and other applicable applications and programs. Familiarity with online publishing protocols including content-management publishing products is essential. Expert user of social media and interested in new media tools and practices. Must have excellent customer service and written and oral communications skills and be a proven self-starter with demonstrated creative instincts. Ability to comfortably interact with the staff at all levels of the organization. Bachelor’s Degree required with a major in English, Journalism, Communications or Marketing or 3-5 years of hands-on job experience.

About HUB International HUB International Limited (HUB) is a top-5 global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services throughout Canada and the United States. More information is available at
Position Summary Join one of the top acquiring insurance brokerages as we expand our marketing automation team. We are seeking individuals who are great with implementing B2B email campaigns to support the sales of insurance, benefits and retirement products and services. The Senior Specialist, Marketing Automation, will be responsible for developing and contributing to the strategy of email communications, automation, and multi-channel marketing automation campaigns. Together with the Manager, Marketing Automation, you will develop an A/B testing plan and process and establish a regular format and cadence for campaign reporting. Reporting to the Manager, Marketing Automation, you will collaborate with our digital, analytics, brand, and field teams. Serve as a principal email and marketing automation expert - empowering the marketing team to further its mission to drive leads and sales. You are a data-driven marketer with experience operating the email channel and creating exceptional user experiences.
Responsibilities · Own the daily execution of one-time and automated email campaigns including - collaboration with Brand and Field Marketing teams to develop optimized content and messaging, email template creation & editing (HTML), brand style execution, list segmentation, scheduling, deployment, measuring, testing, optimization, and reporting. · Measure, monitor, and track campaign performance against benchmarks and drive corrective actions that deliver continuous improvements. Communicate campaign results, both written and verbal, to marketing teams and stakeholders on an ongoing basis · Contribute to the creation of monthly, quarterly, and ad hoc reports sharing performance results and provide insights related to testing, optimization, and opportunities for future campaigns. · Conduct ongoing A/B testing related to subject lines, email copy, layouts and CTAs that drives conversion improvements. Maintain a meticulously planned and documented testing plan/schedule to continually improve performance. · Ensure cross-browser/email client compatibility through testing and optimization · Lead and manage ongoing email whitelisting, list cleaning and maintenance efforts to improve our deliverability rates against industry benchmarks. · Build customer journeys and interactions across the customer lifecycle that help drive engagement and conversions. · Proactively identify opportunities to improve the effectiveness of email marketing programs, platform, or processes from in-depth knowledge of campaign management and email execution tools. · Serve as subject matter expert on marketing cloud capabilities, automation processes, deliverability, and email marketing best practices. · Share email and marketing automation best practices and guidance with the team to improve conversion. · Execute key marketing automation strategies and special projects as assigned.
Qualifications · 2+ years of direct experience testing and deploying high-volume marketing email campaigns in an enterprise email marketing platform / ESP. · Working knowledge of marketing automation platforms such as Microsoft Dynamics 365 Marketing, Act-On, Salesforce, Marketo, HubSpot, or Eloqua. Direct experience designing and creating emails, building email lists, creating audience segments, A/B testing, automation journeys, deployment, and tracking. · Solid knowledge of email creative design, HTML/CSS coding for email, and familiarity with responsive design best practices · Have strong data evaluation and analytical skills, with the ability to extract and interpret data and draw data-oriented insights and effectively communicate results and solutions to stakeholders. · Solid knowledge of cross-browser and email environments (Firefox, IE, Safari, Chrome, etc.) and familiarity with testing and optimization tools such as Litmus or Email on Acid · Experience with A/B testing– including subject lines, CTAs, content and reporting on tests · Solid knowledge of email marketing best practices, deliverability best practices and CAN-SPAM/CASL · Strong proof-reading skills and a keen eye for detail · Strong project management skills and working knowledge of using project and workflow management tools. · Experience with managing data in a CRM system integrated with a marketing automation platform such as Microsoft Dynamics 365 – including list segmentation and list loading · Excellent Microsoft Office skills and a strong working knowledge of Excel (able to build Pivot tables, simple dashboards, models a plus) · Ability to work independently as well as part of a team in a collaborative environment. · Flexible, able to adjust to changing priorities and operate effectively in a fluid and fast-paced environment. · Proactive and self-motivated. · Detail oriented and comfortable managing projects and initiatives to tight deadlines · Excellent organizational and prioritization skills to manage multiple projects with successful execution

Onlia’s mission: Bring clarity to Insurance
Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market. Onlia’s mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance company through a digital experience, and best in class customer service. Launched in 2018, Onlia is a joint venture between Achmea, the largest insurance group of the Netherlands, and Fairfax Financial, a Canadian-based financial holding company. ­
We are here to disrupt insurance in Ontario and are building a team of heavy hitters to make that a reality. We work collaboratively in a fast-paced and agile environment. Every member of our team is empowered to take ownership of their role, and to assist in the build of a best-in-class experience for our customers.
Reporting to the Senior Claims Quality Assurance Specialist, the Claims Quality Assurance Specialist is responsible for the development, administration and co-ordination of quality assurance programs and compliance within the Claims Department including identification of trends, gaps and needs related to the delivery of claims services. This role is an agent of change and continuous improvement, thinking creatively to identify issues and resolve challenges. The ideal candidate is a claims expert with a wide range of industry experience, a strong ability to solve problems and is passionate about process improvement.
Key Accountabilities:
KA 1 Conduct quality assurance reviews of claim files, focusing on adherence to best practices to deliver high quality outcomes to ensure the fair treatment of customers.
KA 2 Ensure claims adjusters and leaders are calibrated to standard work, identifying key improvement opportunities and trends and contribute to the building of action plans.
KA 3 Develop and deliver actionable management information reports with corresponding analysis and recommendations on quality assurance and compliance based on established service and performance indicators.
KA 4 Collaborates with Claims team to understand opportunities for improvement and leverage resources to build exceptional file handling practices and capabilities.
KA 5 Recommend and participate in training and improvement activities based on trends in quality assurance and compliance audits.
KA 6 Assist with customer escalations and complex claim management as needed.
KA 7 Support leaders in creating an environment for continuous performance and process improvement.
KA 8 Maintains awareness of industry trends, opportunities, and changes to ensure Onlia is prepared to respond in a manner consistent with Onlia’s vision and values.
KA 9 Maintain technical claims and jurisdictional expertise.
KA 10 Participate in special projects, assignments and other duties as assigned.

Qualifications: Minimum of 5 years of Claims auditing/adjusting experience Post-secondary education (university degree or college) completed in a related field is preferred. CIP/FCIP designation or working towards completion is also preferred. Strong understanding of the Insurance acts, regulatory compliance and SABs technical knowledge. Well-developed written and verbal communication skills sufficient to present results, analysis and materials involving detailed descriptions and explanations. Excellent time management skills with an ability to effectively prioritize and simultaneously manage multiple activities with varying complexity with minimal supervision, meeting demanding deadlines and produce high quality work. Excellent organizational skills to schedule, organize, and carry out work assignments with established work plans and adjust work schedules according to changing priorities. Ability to adjust work schedule and participate in extended hours duties as required. Excellent interpersonal skills: ability to deal with a variety of clients. Strong ability to review claims quickly and accurately for audits. Exceptional team player yet capable of operating independently. Strong computer skills including working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook) and various Claims systems.
WORKING AT ONLIA
Our aim is to create a workforce that is diverse, promotes positivity, and demonstrates the values of equality, fairness, and respect in everything we do. We are dedicated to an anti-discrimination approach and provide equal opportunity for employment and advancement throughout Onlia regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability. We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard.
Onlia welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Title: Delegated Authority Manager (Operations)
Location: Anywhere in Canada (Except Quebec)
Must have experience working with commercial products in the P&C Insurance Industry.
This role includes responsibilities such as ensuring accurate and timely binder data entry into the Business's systems (Premium, Payment & Claim). You will assist with the review and peer review, resolution and escalation of bordereaux quality.
The role also involves liaising with Underwriters, their Assistants and members of the Delegated Authority and Claims team to correctly identify binder bordereaux against company binders and sections within the binders. You will work towards improving data quality over time through discussions with brokers in relation to completion of mandatory and conditional data fields.
Your responsibilities will include: Managing compliance third party reporting relationships like managing general agents, maintaining compliance and control environment. Own the data translation and input process for claims, payment written premium bordereaux submitted to the company. Internal and external underwriting dashboard design in collaboration with Operations, IT and Actuarial teams. Schedule and prepare for annual audit and actuarial reviews of each portfolio. Provide inputs into the delegated authority strategy for the Company. Managing vendors who provide underwriting tools. Stakeholder management: Works with stakeholders, both internal and external on various initiatives to improve the client experience. Supporting the broader company initiatives Experience completing due diligence on new MGA relationships, and ongoing oversight. Regulatory compliance for contracts in place between MGAs and the company
Who You Are You are team player with a positive attitude who thrives in a consensus culture with an emphasis on collaboration. You are a self-starter who is excited by the opportunity to jump right in and can come up to speed quickly. You are comfortable working on a lean team and are not afraid to roll up your sleeves and do the work that needs to be done. Our new Commercial Insurance Operations Manager will have: The ideal combination of education and experience including: Bachelor’s degree 5-7 years of commercial insurance experience (delegated authority experience is an asset) CIP or FCIP preferred. Proven implementation of strategic initiatives for commercial insurance Experience with binder management and policy administration systems Experience completing due diligence on new MGA relationships, and ongoing oversight. Regulatory compliance for contracts in place between MGAs and the company Business analysis skills: understanding and assessing business needs, analyzing change management needs, capturing project requirements and communicating across relevant groups Excellent communication skills Desire to coach and mentor team members to achieve target results; previous direct management experience an asset. Ability to build relationships and collaborate effectively across teams. Ability to analyze data and use results to identify improvement opportunities. Excellent project management, organization, planning and time management skills. Strong attention to detail and quality. MS Office proficiency: knowledge of Excel pivot tables, formulas, PowerPoint, Outlook, Word.

Enterprise Data Integration Developer - Data Engineer Location: Remote, Canada
Empire life is looking to hire a Data Integration Developer to join our IT & Data Analytics team!
The Enterprise Data Integration Developer will design & develop logical/physical Data Integration solutions (Enterprise Data Warehouse, Data Lake/Business Intelligence solutions) that support business objectives and the enterprise’s desire to become data-driven. The incumbent is guided by defined procedural constraints, and works under the moderate supervision of the Enterprise Data Integration Solutions Lead and/or Manager of Enterprise Data Services.
Why pursue this opportunity
The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.
Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills.
What you’ll be working on Data and Information are recognized, critical enablers of Empire Life’s strategic and operational objectives The Logical Data Warehouse will accept and make accessible internally and externally sourced high-quality, authoritative, structured and unstructured data and information to support a range of business outcomes and decision-making requirements Develop an understanding of enterprise and Business Unit near, medium, and long term data and business intelligence needs Contribute to the definition of planning and solution development methodologies required to deliver logical data warehousing to support business intelligence capabilities Contribute to the design of target architectures to meet the long term data and information needs of the enterprise Contribute to the selection and implementation of logical data warehousing technologies required to support the achievement of the target logical data warehouse architecture Design, develop, test moderately complex to complex ETL processes sourcing data from a variety of internal and external systems Work closely with the Information Relationship Managers to understand business unit requirements, and assist in their documentation Support or lead activities relating to end user training, production implementation, transfer of responsibilities to operations, and on-going support of the business intelligence components and solutions Develop and maintain expertise in leading data warehouse/business intelligence strategies, trends and technologies within and beyond the financial services industry, basic and intermediate statistical analysis methods, and expertise in business intelligence tool-sets All other duties as assigned
What we’re looking for you to have 3+ years of IT experience with data solutions, including; data warehousing, data lake, data modeling, and data analysis. Data migration from on-premise relational database to cloud i.e. Snowflake would be an asset Completion of a university degree; or equivalent training, education and experience in Computer Science (preferably) Strong knowledge of statistical methods applicable to financial services. Ex: classification, linear regression, clustering Strong knowledge of database concepts including normalization and data profiling; and the ability to write SQL and understand entity relationship and dimensional model diagrams Knowledge of API and microservices architecture Hands on experience with collaboration tools with Attlassan suite (Confluence, JIRA, JIRA Service Manager) being the preference Hands-on experience with ER Studio or other data modeling tools Hands on experience with a data cataloging tool such as Alation Hands-on experience with data profiling and data integration tools (e.g. Informatica Data Quality, Data Cleaner, Pentaho Data Integration, Red etc.) Hands-on experience with enterprise reporting and analysis tools (e.g. Power BI (preference), Spotfire, MS Analysis Services, Tableau, etc.) Hands-on experience with statistical analysis tools (e.g. SAS Data Miner, R, Orange Data Mining, etc.) Hands-on experience with programming languages (e.g. Python, Java, etc.) Hands-on experience with relational databases such as DB2, SQL Server, Progress Hands on experience with cloud database platforms, preferably Snowflake Agile Software Development and code management experience (e.g. Python,Java, Github, Jira, Confluence) Strong analytical and problem solving skills Ability to work on multiple projects in a fast paced environment Able to lead projects with minimal supervision Strong communication skills both written and oral Ability to work independently and as a team member If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions Competitive uncapped commission for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

Title: Sr DevOPs Engineer Location: Toronto (Hybrid) Duration: 6 months
Your New Role Our client into insurance is looking for a Sr DevOps Engineer to join their team.
Responsibilities
Key Outputs
Product Solution and Delivery (Development) • Delivers code based on specifications and/or develops, modifies, configures, maintains or integrates solutions to meet design specifications to meet business functional requirements and non-functional engineering specifications • Configures and integrates software components and third-party software products, tools and solutions • Facilitates and actively participates in meetings, walkthroughs and reviews of software development deliverables • Delivers fixes and improvements to existing software products, maintains environments and versions, adhering to standards and compile versions • Ensures technical responsibility over assigned software products and codebases 2. Problem Solving & Analysis
Problem Solving and Analysis • Analyzes current software products, Produces or contributes to the design documentation and technical specifications for development • Applies software engineering patterns to identify and troubleshoot problems, requiring analysis and exploration of options, recommending solutions or preparing discussion for escalation • Conduct system support and change management activities • Conduct impact analysis to support proactive identification of actions to minimize production system interruptions • Ability to understand data designs, standards, and specifications
Quality Testing • Delivers clean and efficient code, ensuring quality and accuracy of products • Tests and deploys software products and fixes defects • Works with team to automate and maintain software product test suites, maintaining documentation, review as required • Creates and maintain test documentation, test strategy, review as required
Continual improvement • Gains exposure to and learns new languages, frameworks and tools • Evaluates and learns new technologies that provide business value • Improves current practices and tools • Adapts to organizational change, best practice and improvements across teams, including the effective implementation and adherence to software development processes and practices • Participates in audits, governance and support activities
Customer focus • Takes accountability for own and towards team deliverables • Trains and collaborates with other developers in how to write effective code and solve problems • Partners with product teams and/or architects to develop technical requirements and engineering/non-functional specifications • Resolve client issues as they arise
Technical leadership and mentorship • Provides training to new or less senior professionals or cross discipline practitioners on processes, tools and approaches • Shares knowledge and experience with members of the team to identify and share opportunities to improve the work, identify better ways of doing things
Requirements Software/DevOps experience Technical Skills: Ishito , AWS, Kafka, Terraform, Liquibase, Docker / Rancher / Kubernetes Java programming language University or College education in Computer Science, Computer Engineering or a related field, or equivalent combination of education and experience Interest in or active pursuit of related industry certifications are considered an asset Experience as a developer in a team environment Proficient experience with: o Database systems and data access methods o Source code management and build automation systems o Test-driven development and test frameworks o Working with production/application support during a critical incident
Interested? If you are interested in this role, please share a copy of your most updated CV in word document

Onlia’s mission: Bring clarity to Insurance
Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market. Onlia’s mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance company through a digital experience, and best in class customer service. Launched in 2018, Onlia is a joint venture between Achmea, the largest insurance group of the Netherlands, and Fairfax Financial, a Canadian-based financial holding company. ­
We are here to disrupt insurance in Ontario and are building a team of heavy hitters to make that a reality. We work collaboratively in a fast-paced and agile environment. Every member of our team is empowered to take ownership of their role, and to assist in the build of a best-in-class experience for our customers.
Are you a bright, critical thinker who is looking to solve important business challenges? Are you both business-oriented and technical? We are looking for someone who can work with stakeholders to define measurement needs and can execute on measurement plans through analysis, dashboarding, and modeling. You will also give hands-on support for business units, providing ad-hoc data and analytics outputs as needed. If this sounds like you, keep reading!
We are seeking an experienced ETL/ELT (Extract, Transform, Load) Developer with expertise in Azure Data Factory (ADF) to join our dynamic team. As an ETL Developer, you will be responsible for designing, developing, and maintaining efficient data integration and ETL/ELT processes using Azure ADF. Your role will involve collaborating with cross-functional teams to gather requirements, design data pipelines, and implement scalable solutions to support our data integration needs. You will play a crucial role in ensuring the quality, reliability, and performance of our data processing workflows.
Key Accountabilities:
KA 1 Develop, test, and maintain ETL processes and data integration workflows using Azure Data Factory (ADF) and related technologies.
KA 2 Implement efficient data pipelines to extract, transform, and load data from various sources into target systems or data warehouses.
KA 3 Collaborate with data engineers, data analysts and business stakeholders to gather requirements and translate them into technical specifications for ETL workflows.
KA 4 Perform data profiling, cleansing, and transformation to ensure data accuracy, consistency, and integrity throughout the ETL process.
KA 5 Monitor, troubleshoot, and resolve issues related to data integration, ETL processes, and job failures to ensure smooth and uninterrupted data flow.
KA 6 Writing stored procedures, functions, and queries in SQL or a relevant database language.
KA 7 Implement data quality controls and validation checks to identify and address data anomalies, inconsistencies, or errors.
KA 8 Develop and maintain documentation, including technical specifications, data mappings, and workflow diagrams.
KA 9 Experience working with version control systems and following software development best practices for code management and collaboration.
Qualifications and Competencies 5+ years proven experience as an ETL Developer, Data Engineer, or similar role, with expertise in designing and developing data integration solutions using Azure Data Factory (ADF). Proficiency in SQL and experience working with relational databases, data modeling, and query optimization. Strong understanding of ETL concepts, data warehousing principles, and data integration patterns. Familiarity with data modeling tools and techniques, such as ER diagrams, dimensional modeling, and star schemas. Understanding of data integration patterns and techniques, including change data capture (CDC), incremental loading, and data synchronization. Knowledge of Microsoft Azure platform, including Azure Data Factory, Azure Data Lake, Azure SQL Database, and Azure Storage. Self-motivated, proactive, and able to work independently with minimal supervision. Experience with other data integration and ETL tools, such as SSIS, Informatica, or Talend, is a plus. Familiarity with cloud computing concepts, particularly in Azure, and understanding of cloud-based data integration and analytics services. Strong problem-solving skills and ability to troubleshoot and resolve complex data-related issues. Excellent communication skills and ability to collaborate effectively with cross-functional teams. Strong attention to detail and commitment to deliver high-quality solutions within deadlines.
Nice to Have Experience working with Microsoft Power BI Expertise with PostgreSQL
Indicators of Success Critical thinking – The ability to generate meaningful analytic insight in the face of ambiguity and lack of clear direction. Mental flexibility – The ability to quickly pivot between different projects, ideas, and solutions as the business needs and as priorities shift. Attention to detail – Creation of deliverables that are of high business value, impeccably accurate, and delivered in business-friendly language.
WORKING AT ONLIA
Our aim is to create a workforce that is diverse, promotes positivity, and demonstrates the values of equality, fairness, and respect in everything we do. We are dedicated to an anti-discrimination approach and provide equal opportunity for employment and advancement throughout Onlia regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability. We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard.
Onlia welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Position Title: Salesforce Developer Location: Downtown Toronto / London, ON / Winnipeg, MB (hybrid: 2-3 days on site per week) Overview: • Work with Project Management, Architects, Business Systems Analysts and others to develop detailed solutions, estimates, and project plans in support of business priorities. • Work collaboratively with team members to be able to formulate effective designs, code and unit tests for new and existing system solutions. • Ensure the documented systems architecture and application design principles are adhered to during the design and development of new system solutions. • Support development, review and validation of team schedules and estimates • Study/implement new Salesforce features and capabilities in support of evolving business needs. • Apply technical and business knowledge to identify, analyze and solve problems • Build strong relationships with vendors, the business units and other IS departments across the company. • Integrate vendor solutions and interfaces for medium to highly complex situations • Provide technical leadership/oversight to others as required. • Collaborate with geographically and culturally diverse cross-functional teams • Exercise sound judgment when dealing with issues falling outside your direct level of accountability. Requirements: • 6+ years in a structured Salesforce development environment. • Experience with Vlocity / Salesforce Industries will set your profile apart! • Demonstrated experience working as a technical lead with responsibility for supporting medium to large sized projects. • Demonstrated experience in using and adhering to a Systems Development Lifecycle (SDLC) methodology. • 6+ years of hands on technical Salesforce experience building solutions using Sales Cloud, Service Cloud, Community Cloud • Experience in Apex Code, triggers, custom object development, SFDC APIs, Web services, Force.com • Experience with Visual force, Eclipse Force.com IDE, SFDC Workflow designer • Experience with HTML, CSS, JavaScript • Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools) • Experience with technologies that work with Salesforce.com including: Java, web development technologies, Angular.js, Force.com platform is an asset • Proven ability to effectively communicate with business and technical staff in both oral and written form. • Ability to work independently while managing priorities and juggling multiple projects. • Highly collaborative work ethic with a desire to work with others within the organization in order to accomplish organizational goals.

Opportunity: Architect/design enterprise applications that serve our internal and external customers. Involve analyzing complex user requirements to propose and support the implementation of systems and technology plans, architectures, and standards to meet the company's strategic goals. Software projects involve developing system requirements, estimating effort, as assigned and within target time frames. Opportunity to lead system architecture and design discussions while working with data architects and mentoring software developers. Our team provides opportunities to get involved in many different aspects of architecture and project implementation. We are also connected to the wider team at our parent company Intact.
What you bring to the table: Bachelor’s or Master’s degree in computer science or equivalent level of experience. 5-8 years related experience. Concrete understanding of relevant software architecture methodologies, development methodologies, and frameworks. Proven ability to work in a fast paced, results oriented environment. High level of self-motivation. Ability to perform effectively, with minimal supervision. Strong communication skills, both oral and written. Strong analytical and judgment skills. Attention to detail is essential. Strong problem-solving skills.
Technical Qualifications: Java, Eclipse, IntelliJ. SQL (DB2; Oracle, SQL Server). React, JavaScript. Spring Boot, JPA. JSON/XML. Azure, Windows Server, Linux. Docker, GIT, Pipelines.
Nice To Have: Insurance/Financial Services development experience. Knowledge of ETL approaches and tools. Knowledge of data analysis tools (Power BI). Enterprise document management tools. Jasper reports. iSeries/AS400 knowledge

Opportunity: Identify and define the data architecture for enterprise systems that serve our internal and external customers. Analyzing complex user requirements to propose and support the implementation of systems and technology plans, architectures, and standards to meet the company's strategic goals. Support projects by developing data frameworks and estimating efforts to meet target time frames. Opportunity to lead data architecture and design discussions while working with other architects and mentoring project teams. Our team provides opportunities to get involved in many different aspects of architecture and project implementation. We are also connected to the wider team at our parent company Intact.
What you bring to the table: Bachelors or Master’s degree in Computer Science or equivalent level of experience. 5-8 years related experience. Concrete understanding of data analysis and architecture methodologies, development methodologies, and frameworks. Proven ability to work in a fast paced, results oriented environment. High level of self-motivation. Ability to perform effectively, with minimal supervision. Strong communication skills, both oral and written. Strong ability to explain complex data concepts to non-technical business stakeholders as well as technical development teams. Strong analytical and judgment skills. Attention to detail is essential. Strong problem-solving skills.
Technical Qualifications: ADF Pipeline design, best practices, and standards. DB technologies and SQL (DB2; Oracle, SQL Server, Hadoop). ETL tools; Data Analysis tools (Power BI). Data architecture modelling tools. Knowledge of data lifecycle approaches (data warehouse. data lakes, etc.). JSON/XML. Azure, Windows Server, Linux, Cloud technologies.
Nice To Have: Insurance/Financial industry experience. Familiarity with enterprise architectural frameworks (Zachman Framework, TOGAF, etc.). Certification in data architecture (e.g., CDMP). Familiarity with Source Control tools. iSeries knowledge. Understanding of Spring Boot and JPA.

Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet and the expertise of our global team of professionals, who exude excellent capabilities and strong character.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty, and specialty lines insurance company in the world? Learn more about our unique culture and history.
Job Opportunity: Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a Business Systems Analyst, who will be accountable for understanding the business requirements, system processing implications and data needs for claims administration systems in our organization. The role will partner with both Business leaders and IT resources to translate business needs into system requirements and technical specifications. This role will require you to work together with the delivery leads to deliver the products that meet and/or exceed our business customer expectations within the claims vertical.
Duties & Responsibilities: Develop business requirement documentation, use cases, mockup screen designs and workflow diagrams. Organize information gathered from multiple sources, reconcile conflicts and present information in a manner that business customers can review and approve Elicit requirements using interviews, documentation analysis, requirements, and workshops Facilitate and drive project meetings with both business and technology teams. Coordinate efforts to gather requirements for multiple initiatives simultaneously Provide functional expertise in the operation and configuration of the Claim applications Work with teams that are geographically dispersed and comprised of all disciplines, such as architects, business analysts, developers, and testers Provide regular status updates to the stakeholders and escalate issues/risks on time Engage in the development and execution of testing plans, document and triage issues
Qualifications, Skills and Experience: Working experience in software application building or supporting any existing claims administration applications like Duck Creek, Guidewire, Majesco, Insurity, OneShield applications etc. is a PLUS Minimum 3 years of experience in an analyst role supporting complex systems development or packaged software implementation efforts Experience in working with relational databases, XML files, data analysis and SQL scripting Demonstrate strong analytical and problem-solving skills in leading the project team in issue resolution Quick learner with ability to adapt to changing environment Ability to multi-task in a fast-paced environment Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, subject matter experts and vendor resources Hands on style with strong problem-solving abilities and a keen attention to detail Strong customer service orientation with ability to serve multiple stakeholders across departments College degree preferred
BHSI Offers: A competitive package and exciting growth opportunities for career-oriented teammates A dynamic, action oriented and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.
Please send resumes to HR@bhspecialty.com
Visit our website at

IICS Developer / Designer with Cloud Application Integration (Contract Position) Number of Positions: 1 Filled: 0 Duration: 6 months Location Toronto ON CA Must be eligible to work in Canada Hybrid position 2-3d/w onsite
Looking for someone with IICS and CAI. IICS Cloud Application Integration (CAI) Experience with Informatica IICS platform Develop Data Integration Platform components/processes using IICSETL development using Informatica Power Center/IDQ v10+, Informatica Intelligent Cloud Services Design, Develop, and Implement ETL processes using IICS Data integration Create IICS connections using various cloud connectors in IICS administrator

Software Developer (12 Month Contract)
Empire life is looking to hire a Software Developer to join our IT team!
The Software Developer is a junior to intermediate software developer of web based applications and application program interfaces (API’s) with additional skills and experience in DevOps. The incumbent contributes to the full design and development cycle of applications and API’s from Proof of Concept to production. The incumbent is guided by defined procedural constraints, and works under the moderate supervision of the Manager, Digital Development in support of all business units.
Why pursue this opportunity
Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
Hone your skills - this is an opportunity that allows for you to grow your technical, and functional skills.
What you’ll be working on Software development (“coding”) of high quality, production ready applications and API’s Deliver working software to production while working with the infrastructure, security and operations teams (aka DevOps) while we build Empire Life’s digital platform. Contribute to automated testing with unit, functional and behavioural testing Proactively work with internal network and security teams to monitor applicable applications and services Troubleshoot problems and ensure resolution of issues Research and investigate improvements; analyze and provide findings and recommendations to management What we’re looking for you to have Has practical knowledge and expertise in full stack software development. Has in-depth advanced knowledge in full stack software development and basic knowledge of related disciplines such as database design, user experience, visual design, or infrastructure design Knowledge and experience with continuous integration and continuous deployment (CI/CD) including Github Actions. Web security with OAuth2 Automated testing (unit, functional and behavioral testing) Load testing applications to ensure acceptable performance according to agreed upon SLA’s. Programming language proficiency in Python, Node.js, Javascript, Java Programming framework proficiency with Django Programming with React.js, HTML and CSS Database schema design and SQL query development REST API development Message buses such as Google Pub/Sub and Kafka Event driven programming with Kafka or equivalent Documentation of delivered software with architectural decision records (ADR’s) and OpenAPI specifications. Google Cloud Platform (GCP), including Google AppEngine, CloudSQL Pub/Sub, and Cloud Functions. Kubernetes deployments. Terraform for managing configuration. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada. Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions Competitive uncapped commission for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

Are you a Senior Salesforce System Administrator ? Are you passionate about technology and do you love contributing ideas and working on projects that have an impact on the people around you? Our client is a company that provides services to the residents of BC. We love this company because they have great work life balance and you get to see the results of your work. The Senior Salesforce System Administrator ( SA) is responsible for the operation, maintenance, and improvement of the Salesforce platform. The Senior Salesforce SA has a holistic understanding of the Salesforce system, providing insight to the business users so that initiatives can be accomplished. The Senior Salesforce SA is responsible for understanding and implementing business objectives. The Senior Salesforce SA is expected to proactively identify areas of opportunity that positively impact Operations in the form of new processes/tools/systems, with the goal to assist the company to achieve its strategic objectives. The Senior Salesforce SA will mentor more junior team members and will work on most complex projects and tasks. Here is what you'll be doing on a day to day basis: Regular System Updates: Responsible for coordinating and/or performing system testing for regular system updates. Maintain knowledge of new updates/improvements coming in releases, and relay that information to the business in order to maximize our use of Salesforce. Business Requirements Analysis/Business Process Design: Interviews stakeholders and gathers and compiles user requirements. Effectively communicates rationale behind business objectives and decisions to enhance engagement and empowerment of stakeholders. Works collaboratively with stakeholders to build consensus. Understands how business strategy drives requirements and investigates strategic opportunities that information technology may afford the business areas. Reviews and analyzes the effectiveness and efficiency of Salesforce, and develops strategies for improving or further leveraging this system. Interprets a variety of disparate business needs and translates these into an effective recommended solution plus a number of alternative solutions. Develops solutions with clear and comprehensive business requirements that can be used effectively for systems development, configuration, or integration. Documents the requirements and analysis of the above as per current IS standards. Coordinates and leads configuration and integration updates. For maintenance, this includes reviewing enhancement or correctional items for duplication, ability to be corrected, estimates of resource impact and timing, and impact of the problem. Act as a subject matter expert to other IT people, answering questions regarding rules of the system. Generates and compiles reports based on his or her process findings, complete with recommended improvements to – or new requirements for – business processes and operational procedures as well as probable causes and possible solutions to systems issues. Communicate requirements with developers or other IS team members. Ensures change control processes are followed for system configuration and updates. Project Coordination/Team Leadership: Liaises with assigned business areas, to prioritize system work requests by focusing on value derived from work and alignment with corporate objectives. Manages and tracks the status of objectives to ensure timing deadlines and divisional needs are met. Monitors the daily progress of assigned tasks and prepares documentation for regular meetings. Coordinates and monitors the work of other team members assigned to objectives. Ability to add value to all levels of discussion with key business stakeholders from idea inception through to execution. Works closely with external vendors to ensure company’s system-related needs are met, and that changes are delivered and tested on time. Carries out other related tasks and projects as assigned. Is available for on-call support and system release support. Here is the type of person we are looking for: Degree or Diploma in the field of Computer Science or Management Information Systems Minimum of 7 years experience in Platform administration or a related field, of which at least 2 years spent using Salesforce Experience working with Salesforce CRM and other Salesforce platform apps Flexibility to meet continuously changing priorities and challenges Strong innovation skills with a proven track record of driving innovation that contributes to the successful execution of the company’s corporate objectives Strong MS Office/O365 skills Excellent oral and written communication skills Demonstrated ability to be proactive when dealing with issues and challenges Strong organizational, planning and project management skills Proven experience with business and technical requirements analysis, business process modeling/mapping, and methodology development Ability to create systematic and consistent requirements specifications in both technical and user-friendly language Excellent problem-solving skills Logical and efficient with keen attention to detail Excellent listening skills Excellent analytical and troubleshooting skills Comfortable facilitating meetings and consensus building Ability to work both independently and with other team members Familiar with formal software testing approaches & methodology Experience with the Agile or Kanban approaches to software development Preferred:Experience in leading a team and mentoring more junior team members If you are interested in exploring this position, please apply now! Our client is an equal opportunity employer and values diversity at their company. People are our passion. People are our profession. Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.

Independence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (PetPartners, Figo, Pethealth, IAIC) supports insurance for more than 600,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
**This is a 1-year mat leave contract **
Job Location: Remote work is not available in Quebec, Nunavut, NW Territories, Yukon (Canada)
The key objective of the Business Analyst is to provide support to IPG's business users as they pertain to the financial system (ERP) and processes. The Business Analyst works independently, being responsible for the first call application issue troubleshooting and resolution. In this critical role within the Finance team, the Business Analyst works closely with business unit owners, end-users, and IT to establish and implement issue resolution, issue prioritization and escalation, knowledge transfer, and proactive communication with end business users in a timely and effective manner.
The Business Analyst serves as the bridge between the Finance department, business end-users, the software development & support team, and key stakeholders to develop new and enhanced functionality, ensuring sound integration with all financial modules and accounting requirements. Job Duties/Responsibilities: Assist with financial module setup and product configuration in Microsoft Dynamics including GL, AR, AP, Bank and Inventory Management Assist Finance team with a reconciliation between various financial systems and banking details on a regular basis Prepare various documents for system auditors and assist in system/financial audits Analyze and understand an existing ERP system, and document the state of configuration Work with ERP developers, consultants, and end users to define and prioritize enhancements and resolutions Provide users with technical support, responding to their needs and questions, resolving various issues Participate in resolving customer related issues that result in changes in existing financial system records Respond to technical emergencies and prioritize/escalate support calls in an efficient and effective manner Communicate effectively with all levels of the business to resolve system issues Solve complex problems on multiple projects, and provide help desk and consultative support to internal staff Develop detailed task plans and contribute effectively to project planning and control Develop formal training plans, communications and procedures for business end-users Coordinate and manage the business releases, including training and communications to the end-user Participate in user acceptance testing Provide pre- and post-implementation support to internal users Other duties as assigned Education/Experience : Post-secondary education in Accounting/Finance and/or IT Requirements: Working knowledge of Accounting Strong general business and financial acumen; understanding of financial impact of system enhancements and modifications; experience in accounting and/or accounting education/designation would be a strong asset Advanced skills in MS Office (Word, Excel, PowerPoint and Outlook), MS Visio and MS Project (or other project tracking software) Experience with Microsoft Dynamics AX is an asset. Experience with data management/data architecture would be a strong asset. Strong technical aptitude; able to effectively work with technical specifications and IT members. Exceptional written and spoken communications skills. Strong analytical skills and interviewing/needs analysis techniques Exceptional organizational, time management, and project coordination skills Superior communication skills (both written and spoken), able to work effectively with internal team members at all levels and from all disciplines. Highly result-oriented and self-motivated; thrives in a fast-paced, ever-changing environment.

The Intermediate Adjuster/Examiner is responsible for handling automobile, residential and commercial claims. The role provides excellent customer service throughout with proper investigation of the loss, evaluation of coverage, negotiation of the claim and its ultimate settlement within the parameters of the policy wording.
Specific responsibilities Coverage determination, investigation, negotiation and settlement of claims Timely and effective contact with insureds, third parties, vendors and independent adjusters in order to establish a fair settlement. Clear and concise communication with insureds, third parties, vendors and independent adjusters Regular exchange of information/communication between departments as it pertains to the risk. Handle general inquiry phone calls as well as claims reported by phone from insureds and brokers Other related tasks
Education, Work Experience and Aptitudes Strong verbal and written communication skills Excellent time management, prioritization, organizational and planning skills Ability to problem solve and work independently Strong attention to detail, accuracy and efficiency Completion or commitment to complete CIP designation Minimum Grade 12 graduation, with preference for post-secondary education Working knowledge of automobile liability, Section B and physical damage. Working knowledge of property and casualty claims would be an asset Minimum of 3+ years prior experience in a similar role
Working At Optimum West Optimum Group is a wholly owned Canadian Company with international operations Flexible hours (Monday to Friday, no evenings or weekends) Competitive Salaries Benefits including medical, dental and pension plans Good work-life balance

Onlia’s mission: Bring clarity to Insurance
Onlia offers innovative digital insurance and a telematics app that incentivises good driving to the Ontario market. Onlia’s mission is to bring clarity to insurance and simplify consumer’s relationship with their insurance company through a digital experience, and best in class customer service. Launched in 2018, Onlia is a joint venture between Achmea, the largest insurance group of the Netherlands, and Fairfax Financial, a Canadian-based financial holding company. ­
We are here to disrupt insurance in Ontario and are building a team of heavy hitters to make that a reality. We work collaboratively in a fast-paced and agile environment. Every member of our team is empowered to take ownership of their role, and to assist in the build of a best-in-class experience for our customers.
As the Claims Adjuster, Accident Benefit, you are responsible for providing efficient and prompt investigation, evaluation, negotiation, and settlement of minor or moderate size and/or moderately complex claims in accordance with corporate guidelines and best practices. If this sounds like you, keep reading!
Key Accountabilities:
KA 1 Investigate, confirm coverage, negotiate settlements and recovery, and conduct reporting and documentation of claims of minor to moderate size and/or moderate complexity in accordance with established guidelines.
KA 2 Review available information and establish, maintain, and recommend appropriate reserve, payment or recovery, negotiation, or declination. Enter and record claims, reserves, and payments as well ensure reserve adequacy throughout the life of the claim file as per company guidelines. Process all payments promptly within guidelines and policy/statutory requirements
KA 3 Prepare summaries and files for litigation, mediation/arbitration, and multidisciplinary assessments. Direct activities of defence counsel to ensure an appropriate resolution. Attend and participate in meetings, mediations, arbitrations, settlement conferences, pre-trials/trials, case law reviews.
KA 4 Provide initial contact with customers within prescribed timelines and ongoing status updates to customers until file closure. Develop and maintain excellent customer service through e-mail and telephone interactions. Foster productive business relationships with the Insured, service providers and other carriers. Keep insured/claimant/vendors fully informed of the status of the claim where appropriate.
KA 5 Develop relationships with other departments such as underwriting in order to meet business goals. Assist Manager with preparing/completing monthly statistical reports.
KA 6 Understand and apply best business practices towards compliance, internal control and operational risk controls in accordance to national standards and regulatory standards and policies. Participate in monthly claims audits.
KA 7 Assist in the development and implementation of training programs. Participate in the training and development of other claims staff members, and provide technical expertise and advice regarding products, systems, and processes. Provide direction to support staff on data input into the claims system.
Key Indicators of Success: Ability to understand and interpret complex insurance contracts and changes in the interpretation as a result of case or statuary law. Ability to demonstrate patience, empathy and understanding in dealings with customers. Ability to provide prompt, efficient, and courteous service to all parties involved. Ability to assess liability and understand case law developments in the jurisdiction. Demonstrated negotiation skills. Strong analytical, problem-solving skills, investigative, and decision-making skills. Demonstrated report-writing skills, including an orientation toward detail and precision. Able to plan, organize, and manage multiple demands and changing priorities. Demonstrated ability to work well as a team player or independent contributor; Self-motivated. Strong leadership skills and interpersonal skills. Excellent communication (both oral and written) skills to explain processes and terms.
Qualifications: Post-secondary education and / or equivalent on the job experience Minimum 3-5 years Claims adjusting experience. Working knowledge of principles and practices related to claims settlement, policy wordings, insurance contracts, fraud investigations, serious losses, and coverage questions. Ability to work within and adapt to PC oriented environments, including familiarity with e-mail and Internet skills. Working knowledge of Microsoft Office. Actively pursuing CIP/FCIP designation an asset.
WORKING AT ONLIA
Our aim is to create a workforce that is diverse, promotes positivity, and demonstrates the values of equality, fairness, and respect in everything we do. We are dedicated to an anti-discrimination approach and provide equal opportunity for employment and advancement throughout Onlia regardless of gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability. We respect and value diverse life experiences and cultures and ensure that all voices are valued and heard.
Onlia welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

EgR est un leader québécois en matière de gestion de risque, d’assurance de dommages et cautionnement pour moyennes et grandes entreprises. Nous sommes une entreprise dynamique fondée en 2015, qui compte près de 200 employés répartis dans 5 bureaux à travers la province. Nous collaborons avec nos clients qui évoluent dans plusieurs secteurs notamment la technologie, la construction, les secteurs manufacturiers et financiers.
Nos forces Notre cabinet est formé d’une équipe multidisciplinaire de professionnels qualifiés qui comprend notamment des courtiers dédiés à la commercialisation de risques, des préventionnistes, des juristes et des experts en sinistres. Nous mettons à profit : Notre engagement à entretenir des partenariats d’affaires durables avec nos clients; Notre professionnalisme et la créativité de notre équipe qualifiée et spécialisée; Notre habileté à identifier et comprendre les besoins et objectifs de nos clients; Notre volonté d’offrir une qualité de services garante des plus hauts standards de l’industrie. La culture chez EgR met au cœur de nos actions les valeurs de respect, d’intégrité, d’authenticité, de développement et de collaboration. Un environnement stimulant où vous serez encouragés à faire une différence et à avoir un impact véritable sur les affaires du cabinet.
Profil recherché Nous recherchons quelqu’un comme vous, avec vos forces, votre authenticité, votre diversité et enthousiasme. Si vous êtes une personne motivée, dévouée, qui a le goût de collaborer, de travailler en équipe et qui aime apprendre, alors nous avons le travail parfait pour vous!

Ce que l’on vous offre comme environnement de travail Excellente ambiance de travail : le plaisir et le travail collaboratif font partie de notre ADN! Vie sociale active Horaire flexible avec possibilité de télétravail en mode hybride Journées de congés pour raisons personnelles Programmes de formation et frais payés par l’employeur : tu seras formé et soutenu par l’équipe tout au long de ton parcours Assurance dentaire, médicaments, paramédicaux et assurance voyage Programme d’aide aux employés Accès à des infirmières et médecins par des services de télémédecine Aide financière pour l’activité physique Tenue d’affaires décontractée
Votre rôle Effectuer la mise à jour des dossiers clients; Effectuer le cycle de facturation; Effectuer différentes tâches administratives; Produire divers documents de conformité et de contrat d’assurance et réclamation; Préparer et expédier toute correspondance pertinente; Produire des rapports et analyses diverses; Assister les responsables dans la planification et la réalisation des activités d’analyse de risque, de règlement des indemnités et de règlement des réclamations. Exigences du poste Posséder un DEC en administration, un AEC ou avoir fait des études pertinentes complétées; Posséder de l'expérience professionnelle pertinente dans un poste administratif et/ou en bureautique; Avoir une bonne maîtrise des outils de la Suite Office; Avoir une bonne maîtrise du français et de l'anglais écrit et oral; Être à l’aise à naviguer dans des systèmes informatiques; Avoir de l'intérêt pour travailler dans le domaine de l'assurance; Avoir de l'intérêt pour travailler dans le service à la clientèle.
Joignez-vous à notre équipe! EgR propose un environnement de travail où le respect, la diversité, l'équité et l'inclusion sont des valeurs premières.

About Securian Canada
Who we are – and who we're here for
We're here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.
For more than 65 years, we've been giving Canadians the confidence to face life's uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.
Together with our US parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.
What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
Who we need
Reporting to the Underwriting Department and insurance Business Systems Analyst, we are looking for an energetic and organized fast learner to join our team as a Junior Administrative Assistant, Underwriting . You will coordinate incoming and outgoing correspondence for the Underwriting Department and assist with other clerical functions, including scanning. In addition, you will reach out to paramedical vendors/agents to place orders and obtain additional information.
If you are looking for an opportunity to jumpstart your career and gain business acumen and insurance knowledge, this is the role and organization to consider.
What's in it for you
Exposure. You are looking for an opportunity to gain exposure to the insurance industry and experience in a dynamic office environment. You will report to a manager who believes in coaching and can provide guidance and support as someone who started in that role.
Career growth. You will be part of a company that prioritizes professional development and fosters a culture of inclusion and growth, where everyone can voice an idea and be part of our success. We are undergoing an exciting transformation. If you are willing to wear multiple hats, build on your strengths, and develop new skills, we will provide you with the opportunities to learn and move up on this team or explore options in Claims, Customer Service and more.
What you will do :
Coordinate correspondence for the Underwriting Department. You will batch print highly confidential documents, matching envelopes with cover letters attached to appropriate questionnaires, forms and applications. You will pay close attention to the details to prevent customer privacy breaches. Assist the Underwriting Department. You will enter data, run reports in Excel, and perform other administrative tasks as needed, including processing return mail and preparing print queues. Cross-train and collaborate. You will support the team, communicate across departments, and contribute ideas and feedback to enhance our operations. Customer Service. You will prioritize exceptional service to internal and external customers and assist paramedical vendors and credit union representatives as needed.
What you will bring:
The experience. You are driven by the need to make the lives of others easier. You have worked in an environment requiring great attention to detail and organizational skills. You may have post-secondary education and in-office experience. Or, you may have the drive, growth mindset, and focus required to thrive in a busy entry-level position. A continuous learner, you are willing to jump in where needed. The technical skills. You have experience using MS Word and MS Excel and typing with high accuracy. The accountability. You take ownership of your work and its impact on the organization. You have exceptional multitasking and prioritizing abilities. You take it to heart that you are the first impression on our clients through the correspondence you send out. You have the confidence to apply your analytical skills to ensure accuracy, take new ideas forward, and work independently. The interpersonal skills. You have strong written and verbal communication skills. You can build working relationships, take direction, and work collaboratively as part of a team. You demonstrate empathy and practice principles that promote positive interactions.
Why join?
When you're a part of Securian Canada, you're a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.
You'll also be part of a team that's committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.
Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
Flexible work arrangements with monthly financial allocations to support your work-life balance; Generous starting paid vacation time, plus additional vacation days for every year of service; Paid volunteer day so you can dedicate time to a cause you are passionate about; Paid personal and wellness days to support your total wellbeing; Educational assistance of up to $3,500 a year (with approval from your manager); Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you; Up to 14% of combined contributions to the RRSP matching program; Family-friendly maternity/parental leave and, Many, more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.

ABOUT YOU Claims Adjusters in Ontario! Are you looking to elevate your bodily injury (auto) experience to include some casualty adjusting too? Are you an empathetic but analytical thinker that enjoys working in a fast-paced environment where you KNOW you’re making a DIFFERENCE? If you have a few years experience and are looking to take the next step in your adjusting career, LET’S TALK!
THE POSITION Under technical direction, the Claims Adjuster manages claims for both Canadian and US exposures. You will: Coordinate and adjust investigations of casualty line claims (bodily injury and product liability) and auto bodily injury third party claims of a moderate to intermediate complexity through communication with policy holders and external vendors. Review coverages, determine liability and compensation, secure information, negotiate and settle claims while ensuring cost efficiencies and timely issuance of payments. Assign independent adjusters and lawyers in accordance with established guidelines. Contribute to profitability by effective implementation of claim handling best practices in order to direct loss cost and claim expense. Ensure proper reporting is completed in a timely manner and sent to the appropriate Head Office departments.
MUST HAVES Bachelor's degree or equivalent experience. Professional designations preferred. Three to five years claims experience. Knowledge of insurance and claims principles, practices and procedures. Excellent analytical, problem-solving and time management skills. Strong knowledge of industry trends, issues, Canadian and US laws and regulations. Excellent written and verbal communication skills. Ability to work both independently and within a team environment. Work well under pressure and handle a high volume of work. Comfortable working in a paperless and technologically based environment. Proficient in Microsoft Office Suite.
THE EMPLOYER Our client is an International Commercial Property & Casualty Insurance Company. They offer a collaborative team environment, support their staff in learning and development and believe in promoting from within whenever possible. The employer is a visible contributor in the insurance industry when it comes to focusing on supporting new entrants in the industry, Women in Leadership and promoting Diversity and Inclusion. Our client offers a competitive salary, an annual performance bonus, comprehensive health and dental benefits along with a generous retirement savings plan.
START HERE To learn more, please reach out to Kelly Allen at kelly@saucerecruitment.ca Not a fit? Contact us anyway! We may have something even better!
ABOUT SAUCE RECRUITMENT Sauce Recruitment Corp. is dedicated to promoting and supporting our client partners in the INSURANCE INDUSTRY. We specialize in working with high performing insurance professionals to help navigate their career to a higher level, new direction or better fit. Sauce is BOLD. Sauce makes things exciting. Insurance careers are anything but bland – you just need to find the right SAUCE. Be bold.

Department: Operations, Innovation & Technology Location: Vancouver or Calgary Reports To : AVP, Operations & Innovation Company Overview: Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax. At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we'll continue to invest in it to create a stronger global organization. If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team! Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer: A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance Competitive health & dental benefits plan Market-leading pension plan Competitive time off policy External education & tuition reimbursement programs Employee & Family Assistance Programs An opportunity to get involved and become a member of one of our national employee committees - social responsibility, employee engagement, diversity, equity & inclusion The Opportunity: Liberty is seeking an Underwriting Operations Associate to support our Surety team. As a key member supporting the Operations & Innovation team, the successful candidate will be responsible for performing underwriting support functions including: setting up new and renewal business, policy and file maintenance, and assisting Underwriters with risk analysis. If you are detail-oriented and a strong multi-tasker who is looking to grow their career in the property & casualty insurance industry, please read further! Duties and Responsibilities: Setup of new and renewal business Policy and endorsement issuance Policy file maintenance Assist Underwriters with renewals and new business including pricing, financial analysis, loss analysis, risk review, and follow up on outstanding information request Correspond with brokers and reinsurers as required Compile information from monthly reports Broker reports and ad hoc reports as required Demonstrate effective prioritization of workload and provide superior customer service. Identify opportunities for improved productivity within the underwriting operations process. Ensure proper organization and documentation of underwriting files Performs duties as requested to include, but not limited to, report preparation, and special projects to assist in ensuring the success of the team. Skills & Qualifications: Post-secondary education (Bachelors, Diploma etc.) and/or at least 2 years of related work experience Prior experience in Surety operations is an asset Knowledge of the insurance industry is preferred and progress or interest in pursuing an industry recognized designation (i.e., CIP) is an asset Strong written and verbal communication skills Strong demonstrated proficiency in Microsoft Office Suite, specifically Word and Excel Strong accuracy, attention to detail, and documentation skills Ability to multi-task and prioritize various projects/assignments in a high-volume, fast-paced environment. Must be able to work both independently and collaboratively in a diverse team environment
Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.

Group Administration Service Representative Location: Remote - Canada
Empire life is looking to hire a Group Administration Service Representative to join our Group Operations team!
Why pursue this opportunity Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you’ll be working on This role requires the successful candidate to provide customer service over the phone and in email to Group Plan Administrators based on a predefined work schedule with some flexibility. You’ll be accountable for providing service excellence through personal, accurate, professional, courteous resolution of inquiries to our, plan administrators Utilizing internal processes and job aids to creatively provide solutions and resolution and minimize escalations Responsible for meeting and or exceeding individual performance targets as they relate to the business units’ customer service targets Providing immediate and ongoing support for all digital platforms Ownership of client interaction from beginning to resolution Apply training for different processes, products & initiatives Review and validate data to ensure it is accurate and complete
What we’re looking for you to have 3+ years experience in the insurance/financial services industry is an asset Knowledge of group benefit contracts, products, procedures and regulatory compliance is an asset Bilingualism in French/English Attention to detail/accuracy Ability to prioritize and balance multiple tasks Ability to research, investigate, analyze and present information clearly to a variety of audiences Flexibility and working well within a team environment Clear writing, listening and communication skills Ability to navigate multiple screens and programs at the same time If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions Competitive uncapped commission for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
Représentant(e) de service, Administration, Solutions d’assurance collective Lieu : à distance, Canada
L’Empire Vie est à la recherche d’un(e) représentant(e) de service, Administration, Solutions d’assurance collective, pour se joindre à son équipe des Opérations, Solutions d’assurance collective.
Pourquoi poser sa candidature Du travail qui a de l’importance : saisissez l’occasion de travailler sur des projets importants qui ont une influence positive sur notre clientèle, notre entreprise et la société en général. Jouez un rôle essentiel : vous avez l’occasion de parfaire vos compétences tout en contribuant directement à l’unité d’affaires dont vous faites partie. Assurez l’excellence : offrez un service et une résolution personnalisés, efficaces, professionnels et courtois à notre clientèle.
Vos responsabilités Fournir du service à la clientèle au téléphone et par courriel aux administrateurs de régimes d’assurance collective sur la base d’un horaire de travail prédéfini, mais flexible Être responsable de fournir un excellent service en répondant de manière personnelle, juste, professionnelle et courtoise aux demandes des administrateurs de régimes Utiliser les processus internes et les aide-mémoires pour offrir des solutions et des résolutions créatives afin de réduire au minimum les recours hiérarchiques Respecter, voire dépasser, les cibles de rendement individuel qui s‘alignent sur les objectifs de service à la clientèle de l’unité d’affaires Fournir un soutien immédiat et continu pour toutes les plateformes Web Assumer la responsabilité de l’interaction avec le client du début à la fin Mettre sa formation au profit des différents processus, produits et initiatives Passer en revue et valider les données pour s’assurer qu’elles sont exactes et complètes
Ce que nous recherchons Trois (3) années d’expérience ou plus dans le secteur de l’assurance/des services financiers : un atout Connaissance des contrats, des produits et des procédures d’assurance collective ainsi que de la conformité règlementaire du secteur de l’assurance collective : un atout Bilinguisme (anglais/français) Souci du détail/minutie Capacité à établir les priorités dans son travail et à gérer plusieurs tâches simultanément Capacité d’effectuer des recherches, d’enquêter, d’analyser et de présenter clairement l’information à divers auditoires Flexibilité et bon esprit d’équipe Bonnes aptitudes d’écoute ainsi que de communication claire à l’oral et à l’écrit Capacité à parcourir plusieurs écrans et programmes simultanément Si vous posez votre candidature pour un poste ouvert aux candidats et candidates à travers le Canada, la maîtrise de l’anglais est requise lors de la communication avec la clientèle, les conseillères et les conseillers ou les membres du personnel dans l’ensemble du Canada, sauf indication contraire dans l’offre d’emploi.
Au-delà du salaire Pour les postes réguliers à temps plein, l’Empire Vie offre une gamme complète d’avantages sociaux incluant : Des salaires concurrentiels avec des augmentations salariales annuelles Un programme de prime annuelle, qui récompense le rendement remarquable de la société et les contributions individuelles Une commission concurrentielle non plafonnée pour les postes de l’équipe des ventes Un programme complet d’avantages sociaux qui comprend une assurance vie, une assurance invalidité, une assurance maladie complémentaire, une assurance dentaire et un compte de dépenses de santé généreux Des modalités de travail flexibles et une allocation annuelle de journées personnelles/congés de maladie Quatre semaines de vacances annuelles dès l’embauche Un régime de retraite à cotisations déterminées avec cotisations de contrepartie généreuses de l’employeur Des programmes complémentaires pour les congés parentaux et congés de compassion Des programmes de bien-être et de reconnaissance offerts par l’employeur Un programme de recommandation de candidats offrant une rétribution Pour en savoir plus sur le travail à l’Empire Vie, rendez-vous au
Apprenez à nous connaître Nous sommes fiers de souscrire au principe d’équité en matière d’emploi. Nous célébrons la diversité, nous engageons à créer un environnement de travail inclusif et invitons chaque personne à participer à notre processus de candidature. Nous encourageons les personnes de toutes les origines et expériences à postuler, même si vous ne croyez pas remplir les exigences décrites dans leur intégralité. Nous tiendrons compte de la demande de toute personne qui soumet sa candidature, et ce, sans égard à la race, à la couleur de peau, à la religion, au sexe, à l’identité ou à l’expression de genre, à l’orientation sexuelle, aux origines ethniques, à un handicap ou à l’âge. L’Empire Vie encourage les demandes d’emploi de personnes vivant avec un handicap. Nous offrons des accommodements au cours de chaque étape du processus de présélection et de sélection, sur demande. Si vous avez besoin d’accéder à cet affichage de poste dans un autre format ou que vous avez des questions au sujet de l’accessibilité, veuillez communiquer avec nous à recruitment@empire.ca.

WHAT WE OFFER: Great learning and growth opportunities Hybrid remote work flexibility A competitive compensation package Full Benefits Package RRSP Matching Program Professional Development Courses & Designations 100% tuition re-imbursement for business relevant courses and training Flexible paid time off
POSITION OVERVIEW: Jones DesLauriers is hiring an Executive Assistant to the President & CEO. The successful incumbent will be responsible for providing a broad variety of administrative tasks for the President & CEO, in a professional and efficient manner
RESPONSIBILITIES: Complete a broad variety of administrative tasks for the CEO Maintain and coordinate calendars, including scheduling meetings and conference calls, preparation of meeting materials and related tasks Conduct business analyses for the Executive Committee Compose and prepare correspondence that is confidential Communicate directly, and on behalf of the CEO, with Board members, internal and external stakeholders and provide reliable and timely resolutions to inquiries Prepare PowerPoint presentations and Excel spreadsheets/graphs on internal and external presentations Liaise with Board of Directors and assist with the preparation of materials for Board meetings Liaise with shareholders and assist with the preparation of materials for shareholder meetings and annual general meetings Responsible for submitting expenses and making travel arrangements for C-suite executives on an as-needed basis Exercise initiative in adapting procedures to address unusual problems and conflict resolution Coordination of all internal and external events for Jones DesLauriers including : Underwriter Appreciation Day, Summer Socials, The Annual Christmas Party, Rewards and Recognition Events and Sales Recognition Trips. Marketing and Communications support for the executive, including internal communications Anticipate issues and initiate appropriate action to ensure the most effective use of the CEO’s time Follow up on deadlines and commitments with executives Manage itineraries and agendas Filing and organization of all files Assist CEO with all personal and business related matters
REQUIREMENTS: 7+ years of executive assistant experience for a high profile Executive Demonstrated experience in organizing complex travel arrangements Excellent ability to communicate effectively, both in oral and written form Strong interpersonal skills with the ability to build effective working relationships with all levels of an organization and with external stakeholders Diplomatic with ability to exercise confidentiality Ability to prioritize conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail Proactive with the ability to anticipate CEO’s future needs Demonstrate proactive approach to problem-solving with strong decision-making capability in the absence of the CEO Proficient in MS Office Suite (Word, PowerPoint, Excel)
Jones DesLauriers is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

BCM (Bertie and Clinton Mutual) Insurance provides industry leading insurance products exclusively to the Niagara Region. We have been serving Niagara for over 120 years and encompass a holistic understanding of the territory. As a Mutual Insurer, BCM is owned entirely by its policyholders. We give back to local organizations annually in effort to make Niagara a better community. We are proud to deliver a unique and personalized one-on-one advisor relationship to deliver a best-in-class customer service experience. Come join the best insurance team in the Niagara Region!
Your Role: Respond to customer inquiries via phone, email, and in-person interactions as required Maintain accurate and up-to-date customer account information in Guidewire system Educate customers on insurance products options as required Continuously evaluate and identify opportunities to improve customer satisfaction and experience Ensure underwriting guidelines are adhered to and customer retention goals are met Manage Advisor and Policyholder inquiries in a timely manner

You Bring 3 years' experience in customer service Excellent interpersonal and communications skills Highly proficient in Microsoft Office program and IT systems Very strong literacy skills Strong understanding of customer service deliverables CAIB, CIP, CRM or similar insurance designations considered an asset An OTL or RIBO license, or we’ll help you get one

We Offer Full time employment in a recession proof industry Highly competitive salary. BCM is proud to be a Certified Livable Wage employer* Paid vacation, sick and personal time BCM paid dental, health, and vision benefits, educational development, RRSP matching contributions, on-site gym

SOUND GOOD? Send a resumé with a cover note to Holly letting us know how this might make sense for you at BCMcareers@engagehr.com.
All BCM employees are required to be vaccinated and will need to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any validated human rights accommodation requirements. We’re simply trying to keep everyone safe.
BCM Insurance welcomes applications from all qualified candidates and will accommodate applicant needs through all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known to enable us to provide equitable access to our opportunities. We thank all candidates for their interest, although only those to be interviewed will be contacted directly.

Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Benefits to Joining Allstate: Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to $400 back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back!
Job description: Our team is growing, and we are actively looking to hire a Senior Claim Advisor, Bodily Injury focused professional to join our team!
Role Designation: Home Based
Accountabilities: Interpret insurance policy wordings and maintain a proactive diary system to keep files updated Investigate losses for valid coverage & collaborate with underwriting as required Determine liability and quantum assessment on files with moderate to high complexity Maintain appropriate reserves based on exposure Comply with file handling & service standards as outlined in Best Practices Participate in various file committees as required and work closely with defense counsel on some litigation files with agreed upon complexity Negotiate settlements with plaintiffs and solicitors to resolve claims within authority granted Understanding of legislative changes and trends in the insurance industry and assist in strategy development as needed
Qualifications: Minimum University degree/College diploma or equivalent work experience Minimum 3 years Bodily Injury Claims experience Enrolled in, or completion of, CIP designation Ability to handle Injury claims of moderate to high complexity (Auto, CPL, litigation) Prior insurance experience and knowledge in injury claims, medical rehabilitation concepts, and medical terminology is preferred Strong time management and organizational skills as well as the ability to work in a fast paced environment Strong critical thinking skills to identify strengths and weaknesses of claim Strong written and verbal communication skills with a commitment to proving outstanding customer service Fluency in other languages, is a strong asset
Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.

Vivez votre PASSION chez HUB International
À travers notre réseau de plus de 535 bureaux en Amérique du Nord, HUB International vous offre un environnement de travail compétitif, stimulant et convivial qui positionne stratégiquement nos employés pour leur longévité et leur succès.
POURQUOI CHOISIR HUB? Chez HUB, nous croyons qu’il est important d’investir dans l’avenir de nos employés et d’offrir des possibilités continues de croissance et de développement. Notre culture entrepreneuriale crée un environnement qui permet à notre personnel de prendre les meilleures décisions pour nos clients et notre organisation, en mettant l'accent sur l'expansion de la connaissance de l'industrie de nos professionnels de l'assurance afin de mieux servir nos précieux clients.
Nous nous engageons à vous fournir des avantages sociaux compétitifs et flexibles qui tiennent compte de vos besoins actuels, tout en évoluant au fil du temps. Joignez-vous à nous pour faire le premier pas vers la création d'un avenir qui combine un environnement de travail diversifié et stimulant, une sécurité financière et une satisfaction professionnelle.
NOUS SOMMES VOTRE SOLUTION IDÉALE SI VOUS :
recherchez un environnement de travail évolutif dans une organisation en pleine croissance; avez le désir d'aider les autres à protéger leur avenir; avez un esprit d'entrepreneuriat et êtes mis au défi par la possibilité de faire grandir l’entreprise; êtes axés sur l'apprentissage et le développement afin d'améliorer vos connaissances et l'expertise de l’industrie; êtes une personne autonome prête à investir du temps et de l'énergie afin d’apprendre les aspects techniques de notre entreprise; croyez en l'intégrité et à l’atteinte du succès en développant des relations avec les autres.
RÉCEPTIONNISTE
Description du poste Répondre avec courtoisie à la clientèle (interne et externe); Transmettre adéquatement les messages téléphoniques; Gérer les salles de conférences; Recevoir les paiements des clients et faire les reçus; Codifier des polices d’assurance; Préparer des envois postaux; Faire la numérisation de documents; Maintenir la réception en ordre; Établir ses priorités en fonction des échéances.
Exigences du poste Compétences techniques: Diplôme d’études en bureautique, secrétariat ou un niveau d’études équivalent; Excellente connaissance de la suite Microsoft (Word et Excel); Excellente maîtrise du français et de l’anglais (oral et écrit).
Compétences personnelles: Dynamisme; Faire preuve de précision et de minutie; Solides compétences organisationnelles et capacité à établir des priorités; Capacité éprouvée à travailler dans un environnement dynamique au rythme accéléré; Faire preuve d’un bon esprit d’équipe.
Compétences complémentaires Connaissance du logiciel EPIC, un atout; Environnement « sans papier », un atout; Connaissance du domaine de l’assurance, un atout.
Site web:

Position Summary:
You must have Insurance and Management experience to qualify for this role....
As the Personal Lines Manager, you will be a crucial part of our organization, responsible for maintaining exceptional standards of work quality and efficiency. Your key responsibilities will include:
Manage a team of personal lines customer service representatives to maintain a high level of client experiences. Lead engaging and interactive team meetings. Manage retention levels of the customer service representative team. Conducting regular audits to assess the quality and accuracy of work performed by the team. Ensuring that all procedures are up to date and in alignment with industry regulations and best practices. Managing the collection and distribution of company information required to keep brokers informed and updated. Playing a pivotal role in training new staff members, fostering their growth and development within the company. Review existing, new and emerging technology to determine viability. Build and maintain relationships with insurance company partners.
What we Offer:
A leadership position within a reputable and growth-oriented insurance organization. The opportunity to shape and maintain high-quality work standards. A work-life balance with a family atmosphere.