Position Overview: As a Training Specialist dedicated to Aarista technology at Altea Healthcare, you will play a pivotal role in enabling our SAS (Software as a Service) customers to maximize the benefits of our innovative EMR system. You will be responsible for developing and delivering customized training programs tailored to the unique needs of each customer, ensuring they have the knowledge and skills to leverage Aarista technology effectively. This position requires a blend of technical expertise, instructional design proficiency, and exceptional communication skills to deliver engaging and impactful training experiences.
Key Responsibilities:
1. Training Program Development: • Collaborate with stakeholders to understand the training needs and objectives of SAS customers. • Design and develop comprehensive training programs and materials for Aarista technology, including user manuals, tutorials, and interactive modules. • Customize training content to address specific workflows, configurations, and use cases relevant to each customer.
2. Training Delivery: • Conduct live and virtual training sessions for SAS customers, including administrators, clinicians, and support staff. • Deliver engaging and interactive training experiences using a variety of instructional techniques, multimedia resources, and hands-on exercises. • Adapt training delivery methods to accommodate diverse learning styles and skill levels.
3. Technical Expertise: • Develop a deep understanding of Aarista technology, including its features, functionalities, and integration capabilities. • Stay updated on product updates, enhancements, and best practices to ensure training content is current and accurate. • Provide technical assistance and guidance to customers during training sessions and post-training support.
4. Customer Engagement: • Build strong relationships with SAS customers by delivering exceptional training experiences and providing ongoing support. • Solicit feedback from customers to assess training effectiveness and identify areas for improvement. • Serve as a trusted advisor to customers, offering insights and recommendations for optimizing their use of Aarista technology.
5. Collaboration and Coordination: • Work closely with the Sales, Implementation, and Customer Support teams to ensure seamless coordination of training activities throughout the customer lifecycle. • Collaborate with Product Development and Quality Assurance teams to provide insights from customer training experiences for product improvement and refinement.
Qualifications: • Bachelor’s degree in Education, Instructional Design, Healthcare Informatics, or related field (preferred). • Previous experience in a training or education role, preferably in the healthcare or software industry. • Proficiency in instructional design principles, adult learning theory, and training delivery methodologies. • Strong technical aptitude with the ability to quickly learn and master complex software applications. • Excellent communication skills, both verbal and written, with the ability to articulate technical concepts clearly and effectively. • Experience conducting live and virtual training sessions using platforms such Microsoft Teams. • Customer-focused mindset with a passion for delivering exceptional training experiences and driving customer success. • Ability to travel occasionally for onsite training sessions, as needed.
