About the CompanyWe are a growing hospitality group behind several well-known restaurant and café brands, including % Arabica, Pears Restaurant, Midori Ramen, Dear Saigon, and The Captain’s Boil, with additional concepts launching as we expand. Our portfolio spans premium coffee, chef-driven dining, and high-volume casual concepts, operating across both corporate and franchise locations.Our focus is simple: build strong brands, run disciplined operations, and create exceptional guest experiences while driving sustainable growth.
Role OverviewThe Operations Manager is a hands-on operational leader responsible for driving profitability, operational excellence, and brand consistency across a portfolio of restaurant brands.This role oversees both franchise and corporate locations, acting as a trusted operational consultant to partners while directly supporting store-level leadership teams. The successful candidate will own performance across multiple brands, ensuring strong execution, disciplined cost control, and continuous improvement in the guest experience.This is a high-impact role for a strong hospitality operator who enjoys building systems, coaching teams, and driving measurable results across multiple locations.
Key Responsibilities
Operational & Financial PerformanceOwn and manage P&L performance across assigned brands and locationsDrive improvements in revenue, labour cost, food cost, and overall profitabilityIdentify and implement revenue opportunities such as delivery optimization, catering programs, menu engineering, and LTOsMulti-Unit Operations LeadershipSupport and guide franchise partners and corporate store teams to ensure strong operational disciplineEstablish clear leadership routines, staffing models, and performance standards across locationsMonitor performance metrics and implement corrective action plans where neededBrand Standards & Operational AuditsEnsure consistent execution of brand standards, SOPs, recipes, and service flowConduct regular operational, financial, and compliance audits across storesTrack corrective actions and maintain operational consistency across brandsTraining & Team DevelopmentLead operational training initiatives for store managers and leadership teamsEnsure teams are fully trained on SOPs, menu items, cost controls, and service standardsValidate training effectiveness through follow-up visits and performance auditsMarketing, Menu & Product ExecutionWork closely with Marketing to ensure stores are operationally prepared for campaigns and promotionsCoordinate with culinary teams on menu development, LTO launches, and product rolloutsEnsure new initiatives are executed consistently across locationsNew Store Openings & Brand ExpansionSupport new restaurant openings and expansion initiatives across the portfolioAssist with pre-opening planning, training, and opening-week operationsEnsure new locations launch smoothly and achieve early operational stabilityQualifications & Experience7+ years of restaurant operations experience, ideally in multi-unit environmentsExperience supporting both franchise and corporate locationsProven ownership of P&L performance and profitability improvementStrong experience with operational training, audits, and performance managementExperience supporting new store openings or brand expansion
Skills & CompetenciesStrong financial and commercial acumenAbility to lead across multiple brands and operating modelsHighly organized, decisive, and execution-focusedStrong coaching and leadership capabilitiesComfortable operating in a fast-growth, entrepreneurial environment
Working ConditionsField-based role with regular travel between locationsEvenings and weekends may be required as part of restaurant operations
About the CompanyWe are a growing hospitality group behind several well-known restaurant and café brands, including % Arabica, Pears Restaurant, Midori Ramen, Dear Saigon, and The Captain’s Boil, with additional concepts launching as we expand. Our portfolio spans premium coffee, chef-driven dining, and high-volume casual concepts, operating across both corporate and franchise locations.Our focus is simple: build strong brands, run disciplined operations, and create exceptional guest experiences while driving sustainable growth.
Role OverviewThe Operations Manager is a hands-on operational leader responsible for driving profitability, operational excellence, and brand consistency across a portfolio of restaurant brands.This role oversees both franchise and corporate locations, acting as a trusted operational consultant to partners while directly supporting store-level leadership teams. The successful candidate will own performance across multiple brands, ensuring strong execution, disciplined cost control, and continuous improvement in the guest experience.This is a high-impact role for a strong hospitality operator who enjoys building systems, coaching teams, and driving measurable results across multiple locations.
Key Responsibilities
Operational & Financial PerformanceOwn and manage P&L performance across assigned brands and locationsDrive improvements in revenue, labour cost, food cost, and overall profitabilityIdentify and implement revenue opportunities such as delivery optimization, catering programs, menu engineering, and LTOsMulti-Unit Operations LeadershipSupport and guide franchise partners and corporate store teams to ensure strong operational disciplineEstablish clear leadership routines, staffing models, and performance standards across locationsMonitor performance metrics and implement corrective action plans where neededBrand Standards & Operational AuditsEnsure consistent execution of brand standards, SOPs, recipes, and service flowConduct regular operational, financial, and compliance audits across storesTrack corrective actions and maintain operational consistency across brandsTraining & Team DevelopmentLead operational training initiatives for store managers and leadership teamsEnsure teams are fully trained on SOPs, menu items, cost controls, and service standardsValidate training effectiveness through follow-up visits and performance auditsMarketing, Menu & Product ExecutionWork closely with Marketing to ensure stores are operationally prepared for campaigns and promotionsCoordinate with culinary teams on menu development, LTO launches, and product rolloutsEnsure new initiatives are executed consistently across locationsNew Store Openings & Brand ExpansionSupport new restaurant openings and expansion initiatives across the portfolioAssist with pre-opening planning, training, and opening-week operationsEnsure new locations launch smoothly and achieve early operational stabilityQualifications & Experience7+ years of restaurant operations experience, ideally in multi-unit environmentsExperience supporting both franchise and corporate locationsProven ownership of P&L performance and profitability improvementStrong experience with operational training, audits, and performance managementExperience supporting new store openings or brand expansion
Skills & CompetenciesStrong financial and commercial acumenAbility to lead across multiple brands and operating modelsHighly organized, decisive, and execution-focusedStrong coaching and leadership capabilitiesComfortable operating in a fast-growth, entrepreneurial environment
Working ConditionsField-based role with regular travel between locationsEvenings and weekends may be required as part of restaurant operations
About Accencis Group
Accencis Group — Accelerate. Empower. Grow. is a fast-growing Canadian franchisor and brand management company with a proven track record of building, scaling, and operating premium brands across food, beverage, wellness, fitness, and lifestyle sectors.
Since launching its first concept in 2014, Accencis has grown into a multi-brand platform with over 18 distinctive concepts including The Captain’s Boil, % Arabica, Midori Ramen, Dear Saigon, Glass Kitchen, HeyTea, Rumble Boxing, Pears, Bakebe, Susu Siam, Altitude Golf, Osha Mookata, and Hiyogurt. The group is led by experienced entrepreneurs, executives, former franchisees, and strategic investors who focus on disciplined growth through strong unit economics, operational excellence, and hands-on brand support.
Over the coming years, Accencis is projected to operate 115+ locations globally, with a strong emphasis on flagship concepts that establish best-in-class operating standards and scalable playbooks.
About Akua
Akua is Accencis Group’s contemporary Japanese spa and wellness concept, located in the Greater Toronto Area. The name Akua (アクア), derived from “aqua” or “water,” evokes purity, calm, and renewal—values deeply rooted in Japanese wellness philosophy.
Akua is our 80,000+ sq ft flagship wellness destination blending onsen-inspired bathing, holistic spa treatments, advanced wellness technologies, and a carefully integrated food & beverage offering into a seamless guest journey. Designed as a landmark experience, Akua will serve both as a premier destination spa and as the operational blueprint for future expansion across Canada and beyond.
Position Summary
The General Manager (GM) is the senior operational, financial, and cultural leader of Akua. This role owns end-to-end business performance, including pre-opening execution, launch, daily operations, revenue optimization, guest experience, team leadership, food & beverage performance, compliance, asset care, and long-term scalability.The GM is both operator and brand steward, accountable for delivering exceptional Japanese-inspired hospitality while building the systems, standards, and KPIs required to scale Akua into a multi-unit platform.
Key Responsibilities
. Pre-Opening, Launch & Operational InfrastructureLead all pre-opening activities with HQ, designers, and contractors. Build operating systems: SOPs, staffing plans, service standards, treatment menus, pricing, guest journey, and membership programs. Recruit, train, and onboard all departments. Coordinate with marketing and PR for launch readiness. 2. End-to-End Operations, Guest Experience & Brand DeliveryOversee daily spa, wellness, wet-zone, retail, and F&B operations. Ensure safety, cleanliness, and consistent SOP adherence. Champion Japanese-inspired luxury service culture. Personally manage VIP guests, complaints, and service recovery. Monitor guest feedback and continuously improve satisfaction. 3. Revenue Management, Financial Performance & Yield OptimizationOwn full P&L responsibility. Drive revenue across treatments, memberships, retail, and F&B. Optimize RevPATH, pricing strategy, scheduling, treatment mix, and add-ons. Manage memberships to maximize lifetime value. Maintain reporting, dashboards, forecasting, and communicate performance to leadership. 4. Team Leadership, Culture & Cross-Functional ManagementBuild, coach, and retain a high-performing, wellness-driven team. Foster accountability, inclusivity, emotional intelligence, and collaboration. Lead performance reviews, coaching, and development. Align cross-functional teams across spa, wellness, F&B, and facilities. 5. Compliance, Asset Care & Long-Term ScalabilityEnsure compliance with health, safety, labour, and spa regulations. Manage audits, inspections, incident reporting, and risk mitigation. Oversee preventive maintenance, vendor SLAs, and CapEx planning. Uphold Akua’s brand standards and develop SOPs, training systems, and playbooks for future locations.
Qualifications & ExperienceRequired Experience7–10+ years of progressive leadership experience in luxury spa, wellness, resort, or boutique hospitality environments.Minimum 3 years in a General Manager, Director of Operations, or equivalent senior leadership role, with full accountability across operations, people, and financial performance.Proven experience leading pre-openings, flagship launches, or major operational transformations.Demonstrated ability to manage complex, multi-department operations, including spa services, guest experience, food & beverage (or hospitality service integration), facilities, and retail.EducationDegree or diploma in Hospitality Management, Business Administration, Spa/Wellness Management, or a related field preferred.
Compensation & BenefitsSalary: $100,000 – $120,000 annually (based on experience)Comprehensive Family Health InsuranceCar AllowancePhone AllowanceMeal Allowance across company brandsEmployee Discounts across Accencis portfolio brands
About Accencis Group
Accencis Group — Accelerate. Empower. Grow. is a fast-growing Canadian franchisor and brand management company with a proven track record of building, scaling, and operating premium brands across food, beverage, wellness, fitness, and lifestyle sectors.
Since launching its first concept in 2014, Accencis has grown into a multi-brand platform with over 18 distinctive concepts including The Captain’s Boil, % Arabica, Midori Ramen, Dear Saigon, Glass Kitchen, HeyTea, Rumble Boxing, Pears, Bakebe, Susu Siam, Altitude Golf, Osha Mookata, and Hiyogurt. The group is led by experienced entrepreneurs, executives, former franchisees, and strategic investors who focus on disciplined growth through strong unit economics, operational excellence, and hands-on brand support.
Over the coming years, Accencis is projected to operate 115+ locations globally, with a strong emphasis on flagship concepts that establish best-in-class operating standards and scalable playbooks.
About Akua
Akua is Accencis Group’s contemporary Japanese spa and wellness concept, located in the Greater Toronto Area. The name Akua (アクア), derived from “aqua” or “water,” evokes purity, calm, and renewal—values deeply rooted in Japanese wellness philosophy.
Akua is our 80,000+ sq ft flagship wellness destination blending onsen-inspired bathing, holistic spa treatments, advanced wellness technologies, and a carefully integrated food & beverage offering into a seamless guest journey. Designed as a landmark experience, Akua will serve both as a premier destination spa and as the operational blueprint for future expansion across Canada and beyond.
Position Summary
The General Manager (GM) is the senior operational, financial, and cultural leader of Akua. This role owns end-to-end business performance, including pre-opening execution, launch, daily operations, revenue optimization, guest experience, team leadership, food & beverage performance, compliance, asset care, and long-term scalability.The GM is both operator and brand steward, accountable for delivering exceptional Japanese-inspired hospitality while building the systems, standards, and KPIs required to scale Akua into a multi-unit platform.
Key Responsibilities
. Pre-Opening, Launch & Operational InfrastructureLead all pre-opening activities with HQ, designers, and contractors. Build operating systems: SOPs, staffing plans, service standards, treatment menus, pricing, guest journey, and membership programs. Recruit, train, and onboard all departments. Coordinate with marketing and PR for launch readiness. 2. End-to-End Operations, Guest Experience & Brand DeliveryOversee daily spa, wellness, wet-zone, retail, and F&B operations. Ensure safety, cleanliness, and consistent SOP adherence. Champion Japanese-inspired luxury service culture. Personally manage VIP guests, complaints, and service recovery. Monitor guest feedback and continuously improve satisfaction. 3. Revenue Management, Financial Performance & Yield OptimizationOwn full P&L responsibility. Drive revenue across treatments, memberships, retail, and F&B. Optimize RevPATH, pricing strategy, scheduling, treatment mix, and add-ons. Manage memberships to maximize lifetime value. Maintain reporting, dashboards, forecasting, and communicate performance to leadership. 4. Team Leadership, Culture & Cross-Functional ManagementBuild, coach, and retain a high-performing, wellness-driven team. Foster accountability, inclusivity, emotional intelligence, and collaboration. Lead performance reviews, coaching, and development. Align cross-functional teams across spa, wellness, F&B, and facilities. 5. Compliance, Asset Care & Long-Term ScalabilityEnsure compliance with health, safety, labour, and spa regulations. Manage audits, inspections, incident reporting, and risk mitigation. Oversee preventive maintenance, vendor SLAs, and CapEx planning. Uphold Akua’s brand standards and develop SOPs, training systems, and playbooks for future locations.
Qualifications & ExperienceRequired Experience7–10+ years of progressive leadership experience in luxury spa, wellness, resort, or boutique hospitality environments.Minimum 3 years in a General Manager, Director of Operations, or equivalent senior leadership role, with full accountability across operations, people, and financial performance.Proven experience leading pre-openings, flagship launches, or major operational transformations.Demonstrated ability to manage complex, multi-department operations, including spa services, guest experience, food & beverage (or hospitality service integration), facilities, and retail.EducationDegree or diploma in Hospitality Management, Business Administration, Spa/Wellness Management, or a related field preferred.
Compensation & BenefitsSalary: $100,000 – $120,000 annually (based on experience)Comprehensive Family Health InsuranceCar AllowancePhone AllowanceMeal Allowance across company brandsEmployee Discounts across Accencis portfolio brands
