Business Systems Lead (Agent and Channel Experience) Join to apply for the Business Systems Lead (Agent and Channel Experience) role at Affirm Business Systems Lead (Agent and Channel Experience) 1 week ago Be among the first 25 applicants Join to apply for the Business Systems Lead (Agent and Channel Experience) role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As a Lead Engineer , you will be an integral member of the Business Systems team within Servicing! You will collaborate with the rest of Business Systems, Engineering, Product, Operations and key stakeholders to craft and deliver technical solutions to business problems and transform the way our Service Agents thrive. We look for candidates who strive for simple, sophisticated solutions and continuously improve both their technical and soft skills. The ideal candidate will demonstrate the ability to work nimbly and efficiently and adapt in a constantly evolving environment.
In this role, you will lead high-impact projects from inception to completion, ensuring that each initiative aligns with the company's strategic goals and delivers measurable results. You will serve as the tech lead for a team of system leads providing technical strategy for platform improvement and project deliverables. The ideal candidate will possess a strong background in the Salesforce ecosystem including Service Cloud, project management, exceptional communication skills, and a keen eye for detail, ensuring that all activities are executed flawlessly and efficiently.
What You'll Do
Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, operations, compliance, and customer success. You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. Maintain and Support the developed integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools ) to enable seamless Case Creations flows and automation. Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2). Collaborate with cross-functional teams (Ops Excellence, Servicing, Product, Security, Engineering) to understand business needs and translate them into scalable system solutions. Drive excellence and automation in DevOps leveraging the Salesforce Devops Center and/or GitHub actions Lightning Flows, Agentforce and other low-code tools to improve workflows and eliminate manual processes. Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations. Oversee JIRA boards for business systems projects, defining clear requirements, managing sprints, and ensuring timely execution. Develop metrics into system observability, availability and performance Monitor system performance, troubleshoot issues, and drive continuous improvements. Provide training and documentation to ensure high adoption and effective use of business systems.
What we look for
5+ years of experience in Business Systems Engineering, Software or Enterprise Applications, preferably in a fintech, SaaS, or high-growth tech environment. Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I). Experience implementing and improving Salesforce platform observability and availability best practices within platform You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work. Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers. Experience with Salesforce Service cloud functionality such as, Case Management, Knowledge Base, Omni-Channel, and Service Console configurations. Deep understanding and hands-on experience in implementing and optimizing Service Cloud features like Skill-Based Routing, Entitlements, and Messaging for In-App and Web (MIAW), Einstein Gen AI for Service Familiarity with Lightning web components, Apex, BuildKite, Github and other development or CI/CD tools within Salesforce. Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake for business intelligence. Technical proficiency in Salesforce administration, declarative development (Flows, Process Builder, validation rules, SQL) and basic Apex development.. Hands-on experience with JIRA, Notion, and Agile methodologies to manage sprints and system-related projects. Ability to thrive in a fast-paced, high-performance culture, balancing multiple priorities with strong execution. Excellent problem-solving and communication skills, with the ability to bridge technical and business needs.
Location - Remote Canada
Compensation & Benefits
Pay Grade - J
Equity Grade - 4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. (IF APPLICABLE) For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $ - $
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
Benefits
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
(For U.S. positions that could be performed in Los Angeles or San Francisco) Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Referrals increase your chances of interviewing at Affirm by 2x Sign in to set job alerts for “Business Representative” roles. Halifax, Nova Scotia, Canada CA$60,000.00-CA$70,000.00 2 weeks ago Business Development Manager, Atlantic Canada Business Development Manager (Maritimes Region) Customer Service Representative - Work From Home Halifax, Nova Scotia, Canada 3 months ago Dartmouth, Nova Scotia, Canada 1 month ago Remote Call CenterCustomer Service Representative Full-Time Remote Customer Service Representative (Nova Scotia) Greater Halifax Metropolitan Area 1 day ago Remote Customer Service Representative (Nova Scotia) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Overview Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility programs for our team and streamline our processes for building great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our program management practices need to scale with it. You will help our Product and Engineering teams develop processes and frameworks for building quality software, while evaluating new technology developments to drive potential features and products. What You’ll Do Drive complex, multi-disciplinary, and highly visible technical programs in service of our team’s mission of expanding our consumer product suite and platform capabilities Coordinate across engineering teams and non-engineering stakeholders through the full program lifecycle to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge Partner with Product and Engineering to plan requirements, identify risks, manage program schedules, and drive alignment with cross-functional partners across the company Track progress, resolve dependencies, evaluate risks, and communicate status to upper management and project stakeholders, and engage the project teams to achieve goals What We Look For Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience 5 years of proven experience managing technical programs Passion and drive to change consumer finance for the better Organized and strategic approach to collaborating across multi-disciplinary teams Obsesses over getting the details right but knows how to ship on time Working and driving strategic programs and building a remote friendly culture Track record of successfully driving complex large technology applications and geographically distributed backend systems Track record of strong stakeholder management with Engineering, Product, Design, Analytics, and other cross-functional teams Prior experience in FinTech, Payments or Commerce is a plus. Pay Grade - L Equity Grade - 4 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $125,000 - $175,000 Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. Benefits We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. (For U.S. positions that could be performed in Los Angeles or San Francisco) Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Referrals increase your chances of interviewing at Affirm by 2x Get notified about new Senior Technical Program Manager jobs in Oshawa, Ontario, Canada . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Overview Join to apply for the Senior Accountant, Core Business GL role at Affirm . Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for a smart, driven individual to join our growing Accounting team. This position reports to the Accounting Manager, Core Business GL. As a Senior Accountant you have in-depth knowledge of generally accepted accounting principles, proficiency in accounting systems, and strong motivation to contribute to the achievement of an efficient monthly/quarterly/annual close and financial reporting process. You pay great attention to detail and the ability to deliver results under deadlines as well as working effectively cross-functionally in a rapidly changing environment. Above all, you have tremendous problem solving and communication skills that you are looking to utilize in support of Affirm’s continued growth and pursuit of our mission to deliver honest financial products that improve lives. What You\'ll Do Support accounting period close for areas of functional responsibility which may include preparation of journal entries, account reconciliations and variance analysis in the core business areas of capital markets Execute existing accounting and reporting controls and procedures in the course of the monthly and quarterly close including departmental close packages, financial reporting reconciliations, support of financial reporting, analytics and efficiency metrics Support internal and external audit requirements related to specific assigned areas Proactively review current procedures and seek ways to improve processes to ensure timely monthly close, accuracy of accounting entries, and operational efficiency Perform research and make recommendations for complex accounting scenarios Assist in designing, implementing, maintaining and monitoring corporate accounting policies and procedures; and assist in internal control and process documentation Conduct flux analyses and align on business drivers with cross-functional partners including Quantitative Markets, Capital Markets, Treasury and Strategic Finance Manage assigned projects and collaborate with cross-functional team members in delivering high quality, decision ready information to our business partners What We Look For 4+ years of relevant professional experience is required (combination of private and public experience preferred) deep understanding of U.S. GAAP CPA preferred Excellent analytical, creative problem solving, organizational and project management skills Strong sense of ownership and curiosity to learn new skills Takes initiative to implement changes that will simplify and improve processes Excellent interpersonal skills to effectively interact with the team, management, peers, cross-functional groups and business partners Excellent time management and organizational skills with aptitude for prioritizing and multi-tasking Advanced Microsoft Excel skills required (such as vlookups & conditional statements, pivot tables, data analysis, data visualization, what-if-analysis) The desire to improve processes and make your own job easier over time, taking ownership of all aspects of your functional area NetSuite experience is preferred Passion for Affirm and a strong interest in technology, money movement, BNPL, and consumer lending Base Pay Grade - G Equity Grade - 3 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $80,000 - $100,000 Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. Benefits We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. (For U.S. positions that could be performed in Los Angeles or San Francisco) Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level Mid-Senior level Employment type Full-time Job function Accounting/Auditing and Finance Referrals increase your chances of interviewing at Affirm by 2x Sign in to set job alerts for “Senior Accountant” roles. #J-18808-Ljbffr
Overview Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Responsibilities Site Reliability Engineering at Affirm is a small, yet crucial, team that helps our Engineering partners to “Operate What They Own” with excellence to protect their customers’ experience. SRE accomplishes this through defining frameworks and best practices for operating applications, building tooling, and providing training and consulting. Some of the many SRE responsibilities are: Providing data and visibility to teams and leadership on application performance Guiding the development of SLOs Driving the Incident Management and Analysis process Steering the implementation of Change Management and Deployment practices Engaging in service and architectural conversations Recommending observability and alerting configurations The SRE team benefits from experience across many domains including: infrastructure, platform, and distributed systems capacity management, load and chaos testing automation, observability, and configuration management development and product experience The SRE team is seeking motivated software engineers with the experience to build and expand reliability and resilience practices throughout Affirm’s Engineering organization and beyond. What You'll Do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For 4+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. Track record of developing highly available distributed systems using technologies like AWS, MySQL and Kubernetes. 4+ years working in a Site Reliability or Production Engineering team. Demonstrates curiosity with empathy, and strong opinions loosely held. Experience defining a technical plan for the delivery of a significant feature or system component with an elegant, simple and extensible design. Writes high quality code that is easily understood and used by others. Proficient at making significant changes in a large code base, and has developed a suite of tools and practices that enable you and your team to do so safely. Experience taking ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. Strong verbal and written communication skills that support effective collaboration with a global engineering team. Base Pay and Benefits Base Pay Grade - N Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure based on location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). Employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $150,000 - $200,000 Affirm is proud to be a remote-first company. The majority of roles are remote and you can work almost anywhere within the country of employment. Some roles may be office-based or require occasional on-site work depending on responsibilities. Benefits We’re proud to offer competitive benefits anchored to our core value of people come first. Highlights include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - stipends for spending on Technology, Food, lifestyle needs, and family forming expenses Time off - vacation and holiday schedules to rest and recharge ESPP - Employee stock purchase plan to buy shares at a discount We believe it’s On Us to provide an inclusive interview experience for all, and we provide reasonable accommodations to candidates in need during the hiring process. (For U.S. positions that could be performed in Los Angeles or San Francisco) We will consider qualified applicants with arrest and conviction records per local ordinances. By clicking "Submit Application," you acknowledge Affirm’s Global Candidate Privacy Notice and consent to the collection and processing of your personal information as described therein. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Referrals increase your chances of interviewing at Affirm by 2x #J-18808-Ljbffr
Join to apply for the Financial Systems Manager, Accounting Systems Development role at Affirm 1 day ago Be among the first 25 applicants Join to apply for the Financial Systems Manager, Accounting Systems Development role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Our Accounting organization is looking for a Financial Systems Manager, Accounting Systems Development to join our Financial Platforms team! The ideal candidate will have strong analytical and problem solving skills and great interpersonal skills to work cross-functionally and drive forward various initiatives. We are eager to meet candidates who will deliver impact through robust frameworks and scalable solutions that uplevel the Finance function.
What You'll Do
Manage projects that improve processes and reporting for the Accounting function including enablement of automated journal entries from subledger to general ledger and data enablement for account reconciliations Create accounting requirements. Work with our engineering partners on the implementation and create test cases and business processes Represent the accounting team in product development conversations with Commercial, Legal, Capital Markets, Product, and Engineering teams including pre-planning for project deliverables, level of effort across all of accounting functions before project launch, weekly status update of project status as well as escalation needed to management Participate in the development of product areas touching finance by authoring and reviewing specs, attending regular development syncs, and reviewing stages of software development output (e.g. ledger entries, reports, integrations results) Perform complex analysis on financial data from Affirm’s proprietary systems for financial reporting Own the consumption of financial data from Affirm's proprietary systems for financial reporting; champion data accuracy, integrity, transferability, and ease of use from system to system (e.g. disbursements system, front office ledger, back office ledger) Lead the development of robust system documentation and support financial and internal controls and audits Work closely with other accounting teams on application of reporting policies and procedures, including technical accounting and general ledger teams Exercise advance planning and judgment to prioritize and advocate for any system builds or fixes required for financial reporting in the short term to long term Participate in any day-to-day system troubleshooting exercises causing reconciliation breaks or other reporting failures. Create complex ad hoc queries and reports to support accounting and finance teams
What We Look For
5 - 10 years of experience in accounting, business analysis, building financial systems and project management. Project management certification (e.g. PMP) is a plus Proven business analysis skills and experience working on complex projects with an excellent attention to detail and understanding of impact when change occurs to scope or timeline. Ability to dig deep into problems and domain areas Strong leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority Strong sense of ownership, urgency, and drive. A willingness to roll up your sleeves and dive into the details to understand and drive your programs Strong data analysis skills and experience with large data sets. Proficient with Excel and SQL and prior experience with data warehouse and analytical tools (e.g. Looker) Direct engagement with Engineering teams on product development with a thorough understanding of software development processes including SDLC, Agile, and waterfall. Project planning/execution skills that include reviewing technical design documents, estimating, and scheduling Good understanding of financial principles and processes (e.g. Accounting month-end close, automated accounting entries, reconciliation processes) Excellent written and verbal communication skills with the ability to communicate with confidence, clarity and focus. Able to convey concepts clearly and concisely
Base Pay Grade - L
Equity Grade - 5
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $125,000 - $175,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
Benefits
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
(For U.S. positions that could be performed in Los Angeles or San Francisco) Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Sales Referrals increase your chances of interviewing at Affirm by 2x Get notified about new Financial Systems Manager jobs in Hamilton, Ontario, Canada . TurboTax Live Seasonal Manager – Work from Home TurboTax Live Seasonal Manager – Work from Home TurboTax Live Seasonal Manager – Work from Home We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Strategic Finance Analyst II (Revenue, Marketplace) Join to apply for the Strategic Finance Analyst II (Revenue, Marketplace) role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're looking for a passionate and analytically minded professional to join the Strategic Finance team to support the growth of the Marketplace business. Strategic Finance is responsible for driving company strategy, empowering executive decision‑making, and guiding the company toward achieving its goals. This high‑impact, highly visible role sits on the Revenue Finance group, a tight‑knit, scrappy team with outsized cross‑functional impact and ownership. We help set company‑wide targets, provide forecasts and real‑time analytics to executives and business leaders, and partner cross‑functionally to evaluate strategic business and product decisions. The ideal candidate will not only have superb technical skills but also strong interpersonal skills and the ability to influence and present to all levels of the organization. What You’ll Do Serve as an end‑to‑end financial expert and drive business outcomes through strategic and analytic support for the Marketplace business. Analyze and report realized performance to company leaders and external partners on key top‑line performance metrics and targets, and drive accountability for results. Design and deliver scalable automated user and financial dashboards and analytics for cross‑departmental and executive consumption. Develop bottoms‑up business unit financial models for Affirms Ad Revenue and Marketplace GMV. Collaborate with cross‑functional teams (Strategic Partnerships, Product, Revenue Analytics, Merchant Pricing and Credit) to scale Marketplace profitably through high‑impact strategic projects. What We Look For Passion and drive to disrupt the lending and financial industry for the better. Strong sense of ownership, intellectual curiosity and an ability to think creatively and critically and thrive in a fast‑paced, dynamic, and often ambiguous work environment. Excellent communicators who seek out the opportunity – and accountability – that comes with being front and center with company executives. High attention to detail but an equally important ability to see the big picture and evaluate analyses with strategic business context. 2+ years experience in fast‑paced analytical roles (investment banking, consulting, data science, analytics, etc.). Excellent Excel/sheets ability (you should be prepared for a financial model case study). Experience and proficiency in SQL. Experience in Sigma, Looker or similar BI tool a plus. Base Pay Grade Base Pay Grade – I Equity Grade – 3 Compensation Base pay range per year: $90,000 – $130,000 . Employees new to Affirms typically come in at the start of the pay range. For this position, sponsorship is not available. Benefits Health care coverage – Affirms covers all premiums for all levels of coverage for you and your dependents. Flexible Spending Wallets – generous stipends for spending on Technology, Food, various lifestyle needs, and family forming expenses. Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge. ESPP – An employee stock purchase plan enabling you to buy shares of Affirms at a discount. Legal Notice We belief it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. EEO Statement Affirm is an equal opportunity employer. Affirms considers applicants with arrest and conviction records in the San Francisco, Los Angeles, and nationwide fair chance initiatives. #J-18808-Ljbffr
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for a Manager, Workforce Management to lead the strategy, planning, and execution of our WFM function across Customer and Fraud Operations. In this role, you’ll ensure our teams are staffed and resourced effectively to meet service‑level goals, while also driving data‑driven analysis to optimize performance, enhance the customer experience, and enable scalable growth. You’ll partner closely with Planning, Vendor Management, Training, and Product teams to deliver operational excellence and continuous improvement in a fast‑paced, high‑growth environment. As a Manager, Workforce Management, you will be responsible for overseeing workforce management (WFM) and driving business analysis initiatives to optimize performance across Customer and Fraud Operations. This role is critical in ensuring operational efficiency, maintaining SLA adherence, and improving service delivery through data‑driven insights. You will partner closely with cross‑functional teams, including Vendor Management, Quality Assurance, Training, Process, and Planning teams, to enhance customer service operations and drive continuous improvement. What You’ll Do Lead workforce management strategies to ensure optimal staffing levels and efficient resource allocation across customer service teams. Own performance management across core WFM metrics, including interval compliance, occupancy, schedule adherence, and shrinkage. Monitor real‑time case management, ensuring adherence to SLAs and intervention in bottleneck situations. Collaborate with Planning to forecast case volumes, plan capacity, and balance workloads. Partner with Vendor Management (VM) to evaluate and optimize agent productivity, training needs, and performance gaps. Develop and implement performance monitoring frameworks to track key operational metrics, including case resolution times, SLA adherence, and customer satisfaction scores. Analyze operational data to identify trends, root causes of performance issues, and actionable insights to enhance efficiency. Create and present reports on performance trends, vendor comparisons, and service delivery insights to senior leadership. Conduct in‑depth investigations into escalations, case volume spikes, and process inefficiencies to recommend corrective actions. Drive continuous process enhancements to streamline case resolution workflows and improve customer experience. Lead cross‑functional initiatives aimed at refining case handling procedures, reducing backlog, and enhancing quality control. Collaborate with Training and Knowledge Management teams to ensure frontline agents are equipped with the necessary tools and knowledge. Identify opportunities for automation and AI‑driven efficiencies to improve case management effectiveness. Assess case backlog trends and work with WFM and Planning to implement resource adjustments. Investigate vendor performance variances and partner with VM team to recommend corrective actions (e.g., targeted training, coaching programs). Analyze escalation patterns and work with Quality Assurance teams to refine agent workflows. Identify process breakdowns causing SLA breaches and lead structured interventions to resolve them. Provide leadership insights into performance gaps and recommend strategic initiatives to optimize service delivery. What We Look For 7+ years of experience in Workforce Management and business analysis, including at least 2–3 years in a leadership or strategy‑focused role. Proven expertise in workforce management, business analysis, and customer operations. Strong data analytics skills, with proficiency in tools such as SQL, Tableau, Sigma, Excel, or similar platforms. Ability to drive process improvements through structured problem‑solving and root cause analysis. Strong communication and leadership skills to collaborate with multiple stakeholders and influence decision‑making. Background in fintech, technology, or high‑growth environments is a plus. Pay Grade – K
Equity Grade – 4 Employees new to Affirm typically come in at the start of the pay range. A simple and transparent pay structure based on location, experience and job‑related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.). CAN base pay range per year: $109,000 – $159,000 Please note that visa sponsorship is not available for this position. Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. While most roles have the flexibility to work remotely, occasional on‑site presence at the assigned office may be required. Benefits We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage – Affirm covers all premiums for all levels of coverage for you and your dependents. Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family forming expenses. Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge. ESPP – An employee stock purchase plan enabling you to buy shares of Affirm at a discount. We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. (For U.S. positions that could be performed in Los Angeles or San Francisco) Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking “Submit Application,” you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. #J-18808-Ljbffr
Staff Software Engineer, Backend (Streaming) Join to apply for the Staff Software Engineer, Backend (Streaming) role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Streaming team at Affirm forms the backbone of several online and offline workloads at Affirm and drives the strategy for event driven architecture, stream processing, replication, data exploration, discovery and validation. We leverage existing open source technologies like Kafka, Flink, Spark and also build our own as needed to design and build real-time data processing pipelines that handle massive volumes of data across our distributed systems. As a member of our team you would spend time identifying and executing on new use cases of streaming data infrastructure and frameworks, designing and scaling our existing infrastructure and working closely with other teams to promote the optimal use of data at the company. This role requires deep expertise in stream processing technologies and a passion for building scalable, fault-tolerant data infrastructure. Key Responsibilities Design and build data infrastructure systems, services and tools to handle new Affirm products and business requirements that securely scale over millions of users and their transactions. Build and optimize high-throughput, low-latency data pipelines for critical business applications Build frameworks and services which will be used by other engineering teams at Affirm to manage billions of dollars in loans and power customer experiences. Help support the Streaming team that forms the backbone for several online and offline workloads at affirm. Improve the reliability and efficiency of the Data Platform at scale and high availability. Collaborate with other teams at Affirm, including ML and Analytics, to deliver streaming solutions based on various use-cases and best practices Monitor, troubleshoot, and maintain production streaming systems, ensuring high availability and reliability of data systems What We Look For 8+ years of industry experience in building large scale production systems. Strong hands on experience with Apache Kafka or similar streaming solutions for large-scale event streaming and message queueing Experience building and operating robust and highly available infrastructure. Experience working with data platforms like Snowflake, Glue or Databricks is a plus Experience with Confluent Platform (Schema Registry, Tableflow) is a strong plus. Expertise with at least one stream processing frameworks like Spark, Samza, Flink, Beam etc. Hands-on experience with Kafka Connect, and Kafka Schema Registry components, understanding its underlying functionality and implementation Solid programming skills in Python, Java or Kotlin. Experience with Apache Iceberg table format, CDC (Change Data Capture) tools is a strong plus Knowledge of Relational and NoSQL databases is a plus. Experience leading technical projects and mentoring junior engineers. Exceptionally collaborative with a history of delivering complex technical projects and working closely with stakeholders. Location - Remote Canada Pay Grade - P Equity Grade - 7 Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $178,000 - $228,000 Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. Benefits Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. (For U.S. positions that could be performed in Los Angeles or San Francisco) Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology #J-18808-Ljbffr
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're looking for an experienced, motivated Senior Technical Program Manager to oversee high visibility programs for our team and streamline our processes for building great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our program management practices need to scale with it. You will help our Product and Engineering teams develop processes and frameworks for building quality software, while evaluating new technology developments to drive potential features and products. What You’ll Do Drive complex, multi-disciplinary, and highly visible technical programs in service of our team’s mission of expanding our consumer product suite and platform capabilities Coordinate across engineering teams and non-engineering stakeholders through the full program lifecycle to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge Partner with Product and Engineering to plan requirements, identify risks, manage program schedules, and drive alignment with cross-functional partners across the company Track progress, resolve dependencies, evaluate risks, and communicate status to upper management and project stakeholders, and engage the project teams to achieve goals What We Look For Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience 5 years of proven experience managing technical programs Passion and drive to change consumer finance for the better Organized and strategic approach to collaborating across multi-disciplinary teams Obsesses over getting the details right but knows how to ship on time Working and driving strategic programs and building a remote friendly culture Track record of successfully driving complex large technology applications and geographically distributed backend systems Track record of strong stakeholder management with Engineering, Product, Design, Analytics, and other cross-functional teams Prior experience in FinTech, Payments or Commerce is a plus We offer a competitive compensation package, including a salary range of $125,000 - $175,000 per year, equity rewards, and benefits such as 100% subsidized medical coverage, dental, and vision for you and your dependents. Benefits Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount Affirm is an equal opportunity employer and welcomes applicants with diverse backgrounds and experiences. We believe in providing a fair and inclusive hiring process and are happy to provide reasonable accommodations to candidates in need of individualized support. #J-18808-Ljbffr
Overview Senior Director, Software Engineering (Machine Learning) Join to apply for the Senior Director, Software Engineering (Machine Learning) role at Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. At Affirm, we’ve been very successful in our mission in delivering honest financial products that improve lives. Machine Learning has played a significant part in helping Affirm deliver on that mission. As we look into the future, we expect ML to continue to play an outsized role. We are therefore seeking to hire a Senior Director to lead centralized Machine Learning capability at Affirm. What You’ll Do Set the vision for Machine Learning and AI at Affirm. Hire world class Machine Learning modelers, Platform and Software engineers to execute on that vision. Take ownership of our core model development lifecycle and business outcomes across our established verticals – underwriting, fraud, servicing, personalization. Work closely with product and business leadership to champion AI adoption in both existing and new products. Balance ML investments across traditional ML and transformer based models Evolve ML platform to support our increasing ML needs across Affirm with a special emphasis on training, tuning and serving AI models. Run a robust, yet shortened ML development lifecycle establishing a culture for experimenting and failing fast. Work with a wide variety of cross functional partners outside of engineering ranging from product, risk, servicing, legal and compliance. What We Look For 15+ years of relevant experience in Machine Learning, AI, or related technical domains Experience leading centralized ML teams comprising of both ML modelers and ML platform engineers Successful track record in landing key models responsible for the company’s success that directly drive PnL Comfortable working in matrix organizations and influencing across a wide variety of leaders. Experience hiring and growing, and retaining talent Keeps up with evolving ML landscape — understands when to buy vs build, and what tools/ techniques can drive the most business value Compensation and Benefits Base Pay Grade - V Equity Grade - 13 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $270,000 - $310,000 Location and Benefits Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. Benefits Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. (For U.S. positions that could be performed in Los Angeles or San Francisco) Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. #J-18808-Ljbffr
