AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission:
We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip but a core value of the organization. As a Technical Account Manager, you will serve as the primary contact for AfterShip's Enterprise customers and some of the top DTC brands in the industry, ensuring that nothing hinders the full potential of AfterShip's solutions. You will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will actively engage in troubleshooting applications, databases, and architectural challenges, utilizing a variety of internal tools and drawing on your existing knowledge and toolkits.
Your meticulous attention to detail prioritizes the needs of the customer, ensuring swift onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback. This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customer's businesses.
We are looking for people with solid experience in IT consulting as well as any of these connected fields, including media technologies, database management, application and system development, big data and analytics, solution designing, and devops consulting. ERP and REST API expertise is advantageous for the position. This position is an opportunity to serve as the primary technical advisor for businesses of all sizes, not just start-ups.
What You'll Do:
Lead end-to-end technical setup and configuration for enterprise customers.
Provide ongoing technical support to ensure smooth operations and customer satisfaction.
Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions.
Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios.
Handle technical queries, including API-related requests, and track resolution progress.
Partner with Customer Success teams across regions to align on customer needs and goals.
Participate in team meetings to ensure consistent customer support and shared success strategies.
Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.
Communicate platform updates and relevant changes effectively to enterprise clients.
You will be expected to be in the office 2 times per week, located in downtown Toronto.
Who We're Looking For
3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology.
Experience working with clients, product, ops, and engineering teams—with the ability to break down complex concepts to non-technical stakeholders.
Ability to prioritize, multi-task, and perform effectively under pressure.
Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
Ability to grasp customer's needs and suggest timely solutions.
Executive level interpersonal, project management, communication, and problem-solving skills.
Excellent written and verbal communication and presentation skills.
At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us:
Great Place to Work Certified:
We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
Innovative & Inclusive Culture:
Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
Ambitious Mission with Real Impact:
Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
Thrive & Grow:
There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
Flexible Work Setup : We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Competitive compensationli>
Healthcare coverage offered from day 1
Retirement plans including company match
Unlimited PTO
Annual learning & wellness benefit
Monthly book perk
In-office lunch and commuter benefits for those located in our hub locations
Salary range for this role:
$111,000 - $150,000 CAD on-target earnings
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
#J-18808-Ljbffr
A leading eCommerce automation platform in Toronto seeks a Technical Account Manager to oversee technical engagements with enterprise clients. This role requires over 3 years of experience and involves managing customer accounts, providing technical support, and ensuring successful integrations. The company offers a flexible, inclusive culture with competitive compensation. Join a team that's transforming the eCommerce experience and empowering businesses to thrive post-purchase. #J-18808-Ljbffr
AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post‑purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.
AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post‑purchase touchpoint.
AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post‑purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
Built for a global market from day one, AfterShip operates with an engineering‑driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
Your Mission
We are evolving how we sell. As we sharpen our ICP and move upmarket, Solutions Engineering is no longer just a post‑discovery support function; it is a critical driver of deal quality, demo experience, and ultimately, revenue.
Your mission is to build and lead a high‑performing Solutions Engineering team that actively helps win deals. You will operate as a hands‑on player‑coach, stepping directly into strategic opportunities to elevate demos, shape deal strategy, and improve close rates. At the same time, you will scale the function, raising the bar on performance, building repeatable processes, and strengthening how we partner with Sales, Product, and Product Marketing.
This role sits at the center of Sales, Product, and Customer Success, with direct impact on how we position value to Mid‑Market and Enterprise customers. You will report into Sales leadership and collaborate closely with AEs, PMM, and Product teams. This is a highly collaborative role that requires strong presence during core working hours.
Strong preference for candidates based in Toronto or Utah.
What You’ll Do
Increase win rates:
Improve demos, objection handling, and value positioning to drive stronger deal outcomes
Be a player‑coach:
Step into high‑impact deals, run demos, and coach AEs/SEs in real time
Elevate demo quality:
Build repeatable, compelling, and use‑case‑driven demo frameworks tied to business value
Raise team performance:
Coach the team on discovery, storytelling, and technical depth while setting a high bar for execution
Build and scale the team:
Hire and develop strong SEs to support Mid‑Market and Enterprise growth
Improve sales execution:
Identify friction in the sales cycle and implement scalable process improvements
Stay close to product:
Maintain deep product fluency and translate features into clear customer value
Influence roadmap:
Bring structured field insights to Product and PMM to improve positioning and UX
Who We're Looking For
Experienced SE leader:
3+ years in Sales Engineering / Solutions Engineering, with 1+ years of management experience in a B2B SaaS environment
Player‑coach operator:
Hands‑on in deals with a proven track record of improving win rates, elevating demo quality, and driving revenue impact across Mid‑Market and Enterprise segments
Strategic builder:
Able to lead the strategy, planning, and execution of the Sales Engineering function while building scalable processes and raising the performance bar
High standards:
Sets and enforces a high bar for demo quality, discovery, and technical storytelling across the team
Technical + commercial translator:
Strong ability to turn technical complexity into clear, compelling, customer‑facing narratives that drive business value
Team leader:
Credible, respected leader who can coach, develop, and inspire a high‑performing team
AI‑forward mindset:
Actively leverages AI to improve workflows, demos, and team productivity; brings a strong point of view on how AI can enhance Sales Engineering
Builder mentality:
Naturally curious and experimental; someone who builds, tests, and iterates
High energy & communication:
Brings urgency, strong presence, and clear communication in both customer‑facing and internal settings
Highly collaborative:
Works effectively cross‑functionally with Sales, Product, and Marketing, and thrives in a fast‑paced, evolving environment
Why You Should Join Us
Great Place to Work Certified:
We’ve been recognized for our inclusive, values‑driven culture that celebrates diversity and collaboration.
Innovative & Inclusive Culture:
Started by our software engineer‑turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
Ambitious Mission with Real Impact:
Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
Thrive & Grow:
There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
Flexible Work Setup : We’re a remote‑first team, meaning by default that employees work from home or on a hybrid‑flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.
Competitive compensation
Remote‑first/hybrid‑flexible work setups
Healthcare coverage offered from day 1
Retirement plans including company match
Unlimited PTO
Annual learning & wellness benefit
Monthly book perk
In‑office lunch and commuter benefits for those located in our hub locations
Salary range for this role
CAD $200,000+ OTE
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.
#J-18808-Ljbffr
Your Mission
We're looking for a Senior Marketing Data Analyst to turn complex data into actionable growth strategies. This role goes beyond reporting. It's about understanding customer behaviour, optimizing marketing spend, and improving performance across channels. You will act as the analytical engine of the marketing team, translating data into insights that drive decision‑making. You’ll optimize campaign performance, improve customer acquisition cost (CAC), and maximize lifetime value (LTV), while owning the source of truth for marketing performance.
You will work cross‑functionally to drive impact across the business:
Product Marketing Manager (PMM):
Partner closely to assess product‑market fit, analyze feature adoption, evaluate pricing, and measure go‑to‑market performance.
Marketing (Brand, Content, Social):
Quantify top‑of‑funnel impact and connect brand efforts to conversion outcomes.
Sales/CRM:
Support lead scoring and retention optimization.
Finance:
Align marketing spend with revenue performance and LTV.
You’ll report to the Data Analyst Manager and be part of the Data Engineering pod. This role may require collaboration across global teams outside of standard working hours 2‑3 times per week.
What You'll Do
Brand & Content Attribution:
Work with the Marketing Team to build frameworks that measure the halo effect of brand campaigns and content marketing on organic growth and direct traffic.
Funnel Optimization:
Analyze the end‑to‑end customer journey—from the first touchpoint seen by the Marketing team to the final conversion event tracked by Product—to identify and fix leakage points.
Audience Segmentation:
Develop sophisticated customer segments based on behavioral data to help PMMs and Creative teams tailor their messaging for higher resonance.
GTM & Launch Analytics:
Partner with Product Marketing to define KPIs for new feature launches and track post‑launch adoption rates to refine target personas.
Data Infrastructure:
Lead the initial setup and optimization of our marketing data warehouse. You will partner with engineering to ensure data from various sources (Ads, CRM, Product) is flowing, transformed, and ready for analysis.
Holistic Reporting:
Maintain a centralized "Marketing Source of Truth" dashboard that balances performance marketing (CAC/ROAS) with brand health and product engagement metrics.
Who We're Looking For
Experience:
7+ years in marketing analytics, growth analytics, or data science (preferably in a B2B SaaS or high‑growth B2C environment).
Toolbox:
Proficiency in visualization tools (Tableau), web analytics platforms (GA4, Heap, or Amplitude), CRM system (HubSpot) and SQL.
Statistical Foundation:
A solid grasp of statistical concepts (regression, p‑values, confidence intervals) and how they apply to marketing spend.
The Entrepreneurial Builder:
You thrive in "zero‑to‑one" environments. You aren't looking for a perfectly polished data stack; you’re excited by the opportunity to roll up your sleeves, architect the data warehouse from the ground up, and define the metrics that will govern our future.
A "High-Agency" Operator:
When you see a gap in our data or a flaw in our tracking, you don't wait for a ticket to be assigned. You own the solution. You are comfortable navigating ambiguity and can pivot quickly as our business scales.
The Full‑Stack Thinker:
You possess the rare ability to switch between "Builder Mode" (setting up pipelines, ETLs, and data schemas) and "Insight Mode" (advising PMMs on GTM strategy). You understand that great analysis is only possible on a foundation of clean, reliable data.
Language Skills:
Fluency in English (required), fluency in Mandarin a plus.
Why You Should Join Us
Great Place to Work Certified:
We've been recognized for our inclusive, values‑driven culture that celebrates diversity and collaboration.
Innovative & Inclusive Culture:
Started by our software engineer‑turned‑CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together.
Ambitious Mission with Real Impact:
Join us in transforming eCommerce by making buying and selling easier for everyone.
Thrive & Grow:
There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
Flexible Work Setup:
We're a remote‑first team with a default flexible‑work‑hours model. You’re empowered to choose a work setup that suits your style and role requirements.
Perks
Competitive compensation
Remote‑first work setups
Healthcare coverage offered from day 1
Retirement plans including company match
Unlimited PTO
Annual learning & wellness benefit
Monthly book perk
Career progression & professional development
In‑office lunch and commuter benefits for those located in our hub locations
Salary range for this role:
CAD 141,000 - 165,000
We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs.
#J-18808-Ljbffr
Join AfterShip as a Senior Marketing Data Analyst and utilize your analytical expertise to drive data-informed marketing strategies. Focus on customer insights and campaign performance optimization.
In this strategic role, AfterShip seeks a Senior Marketing Data Analyst with 7+ years of experience. You'll work collaboratively across teams, including product marketing and sales, measuring and optimizing key performance metrics such as customer acquisition costs and lifetime value. Your role will revolve around utilizing data to support impactful decision-making and optimizing marketing budgets effectively.
Key Responsibilities:
• Measure the impact of brand and content marketing
• Analyze customer journey for optimization opportunities
• Develop customer segments to refine messaging
• Collaborate on analytics for new product introductions
• Create and manage a centralized marketing dashboard
Requirements:
• 7+ years in marketing analytics or similar fields
• Proficiency in CRM systems and data visualization tools
• Strong foundation in statistical analysis techniques
• Preference for experience in B2B SaaS or B2C
• Fluency in English; Mandarin is a bonus
Harness your analytical skills to propel AfterShip’s marketing effectiveness and achieve measurable growth.
#J-18808-Ljbffr
Lead the Solutions Engineering team at AfterShip, revolutionizing eCommerce with innovative SaaS solutions. This hybrid role focuses on enhancing client demos and driving deal success for mid-market and enterprise customers.
As a key member of AfterShip, you will not only manage but actively contribute to a high-performing Solutions Engineering team. Partner closely with Sales and Product teams to refine strategies and improve customer experiences. Your role is essential in positioning AfterShip as a leader in the post-purchase sector, with direct implications on revenue growth.
Key Responsibilities:
• Elevate demo quality and overcome objections during sales
• Directly engage in strategic deal making and coaching efforts
• Develop repeatable demo frameworks aligned with customer needs
• Enhance sales execution through process improvements
• Cultivate a high-performing team of Sales Engineers
Requirements:
• 3+ years in Sales Engineering and management in B2B SaaS
• Proven ability to enhance deal quality and sales conversions
• Strong competency in technical and commercial communication
• Leadership skills to inspire and develop team members
• Collaborative across functions with a focus on results
Drive Growth at AfterShip by leading innovative client engagements and enhancing the Solutions Engineering function.
#J-18808-Ljbffr
