We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients.This is a FULLY REMOTE roleMonday to Friday 10am- 7pm ESTSalary $51,00 + up to 10% bonusRoles and ResponsibilitiesEnsure the high standard of service delivery by overseeing safe, timely, and cost-efficient operations, working closely with drivers and the Operations team.Utilize available dispatch, routing, and CRM software to manage client interactions, site locations, equipment, and fueling needs.Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.Communicate any client schedule changes to the Operations and Sales teams, keeping them updated on key client needs.Process delivery requests and handle credit card authorizations as necessary.Maintain open communication with clients throughout the fueling process, addressing any issues that may arise.Keep the Operations and Territory Managers informed of significant developments, reporting any service or operational challenges.Assist drivers with route planning, equipment usage, troubleshooting, and client-specific requirements.Collaborate with Operations, Sales, and Administration to resolve any problems efficiently.Build strong relationships with clients, drivers, and colleagues.Address billing concerns, including client charges, supplier pickups, and outstanding payments.Provide after-hours support to the Operations team as needed.Pursue continuous personal and professional development.Perform additional related tasks as assigned.Qualifications and SkillsFluency in French and English (both written and spoken) is essential.Proven experience in customer service, dispatch coordination, or a similar role.Strong problem-solving abilities and the capability to handle issues effectively.Proficiency with dispatch/routing/CRM software.Excellent communication skills and the ability to build positive relationships with clients and team members. Read More Read Less
Altis Recruitment is grateful to partner with an organization within the Broader Public Sector to support the recruitment of a Human Resources Manager.This is a full-time permanent position with a hybrid working model in Richmond, British Columbia.The HR Manager will serve as a strategic partner supporting organizational development and workforce planning aligned with business goals. This role collaborates closely with the Director of HR, senior leadership, and managers to implement HR strategies, ensure consistent and effective HR program delivery, and foster a high-performance culture across the organization.Salary Range: $105,000-$120,000/yearKey Responsibilities:Support and lead the execution of HR strategies and initiatives.Lead and manage HR programs and projects to align with organizational goals.Partner with leadership teams to support leadership development, team cohesion, and succession planning.Oversee HR Business Partners and HR Advisor in delivery of recruitment processes and HR programs.Administer and support performance management, coaching, and employee development.Advise on managing employee performance and underperformance constructively.Ensure HR compliance with legislation, corporate policy, and PSEC guidelines.Manage compensation structures, salary administration, and participate in salary surveys.Oversee absence management and support return-to-work programs.Analyze HR metrics to drive strategic improvements and budget management.Manage tuition reimbursement and training programs aligned with performance objectives.Provide interpretation and investigative support on workplace policies.Monitor workplace culture and ensure a positive office environment.Qualifications:5+ years’ experience in progressive HR positions, with proven experience in managing HR programs and projects from start to finish.Strong communication and relationship-building skills with a proven ability to provide guidance across all levels of leadership.Experience working and communicating with multiple stakeholders including peers, direct reports, and executives.Strategic thinker with the ability to anticipate and mitigate risks.Experience in employee relations, including investigations and reporting.Knowledge of relevant HR legislation.Demonstrated ability to drive a high-performing culture through HR programming.Public sector experience preferred, but not required.Bachelor’s degree in Business, Human Resources, or Leadership preferred.CPHR designation preferred.We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Read More Read Less
Contract Administrator (Legal Admin Focus) – Hybrid | Burlington, ONWe’re looking for a highly organized and detail-oriented Contract Administrator to join a dynamic team in the marine transportation industry. This is a permanent full-time position offering a hybrid work schedule and excellent benefits.What You'll Be Doing:As a key bridge between the operational risk and sales teams, you'll handle contract administration and support the day-to-day legal and administrative duties related to contracts. Your role will focus on reviewing contracts, updating documentation, and managing contract renewals and compliance through HubSpot and DocuSign.Key Responsibilities:Review and update contract terms, tax forms, and documentationManage contract workflows in HubSpot (CRM) and DocuSignEnsure contract accuracy and completeness prior to approvalLiaise with internal departments (risk, sales, commercial) to ensure smooth contract executionSupport with administrative duties related to contractsIdentify any missing or incorrect information in agreements and work to resolve them quicklyHelp alleviate workload from the current team by managing incoming contract tasks efficientlyWhat You Bring:3–7 years of experience in contract administration, legal administration, or a similar roleStrong attention to detail, especially when dealing with legal documentsProficiency with HubSpot and DocuSign (required)Working knowledge of Excel and general legal/contract terminology Read More Read Less
Our real estate client is seeking a permanent Property Manager to join their team. This role is essential to ensuring the effective daily operation of multiple residential buildings. The ideal candidate will be responsible for supervising on-site staff and contractors, overseeing maintenance and administrative duties, and maintaining strong tenant relations to support a safe, efficient, and customer-focused living environment.This is an on-site position in Downtown Vancouver. ResponsibilitiesRespond to resident inquiries, complaints, and concerns professionally and promptlySupervise on-site personnel, contractors, and service providers; ensure accountability and performanceConduct weekly team meetings with the Property ManagerEnsure compliance with relevant legislation, safety standards, and company policiesCoordinate timely resolution of maintenance requests (within 24–48 hours)Oversee suite turnovers and assist with annual suite inspectionsMaintain up-to-date records of inspections, certificates, and permitsOversee monthly rent collection and track tenant arrearsSupport accounts payable processing when requiredConduct and document monthly site and vacant suite inspections; follow up on deficienciesQualifications3–5 years of experience in a progressive residential operations roleExperience in property management is a strong assetStrong leadership, organizational, and interpersonal skillsFamiliarity with building maintenance processes and health/safety regulationsValid driver’s license and access to a reliable vehicle Read More Read Less
We are working with a respected public sector client to hire an experienced HR Advisor for a 6-month contract with strong potential for extension or permanent hire. This role supports a collaborative, fast-paced HR team and plays a key part in Talent Acquisition, Disability Management, and general HR Advisory Services.You’ll work with various stakeholders across the organization, supporting full-cycle recruitment, managing employee cases, and contributing to HR programs and compliance. This is an exciting opportunity for someone with a generalist background and strong recruitment experience looking to deepen their impact in a purpose-driven environment.Roles and ResponsibilitiesTalent AcquisitionManage full-cycle recruitment for 5–10 active roles at a time (primarily professional-level, including accountants and lawyers)Partner with hiring managers to develop sourcing strategiesPre-screen candidates, coordinate interviews, prepare offer letters, and handle onboarding stepsLeverage Workday for all recruitment activity (this is essential)Liaise with external recruiters and advertising partners as neededDisability ManagementCoordinate LTD, STD, and Return-to-Work (RTW) processesMaintain communication between employees, managers, and third-party providersProvide administrative support for active cases and escalate complex situations when requiredGeneral HR SupportRespond to inquiries related to HR policies, benefits, and programsAssist with compliance-related tracking (e.g., Health & Safety, AODA)Support HR projects and student programs as neededQualifications and Skills3-5 years of progressive HR experience with a strong generalist backgroundProven experience in full-cycle recruitment (public sector or unionized environments an asset)Hands-on experience using Workday for recruitment and staff management (required)Understanding of disability case management processesExcellent communication, judgment, and organizational skillsEducationPost-secondary education in Human Resources, Business Administration, or a related fieldNice-to-HavesCHRP or CHRL designation considered an asset Read More Read Less
Our federal government client is seeking a Senior Integrated Logistics Support (ILS) Specialist to provide critical support in managing the lifecycle of advanced communications systems for defence operations. Full-Time contractHybrid Two (2) years + three (3) option yearsKey ResponsibilitiesLogistics Support Management: Assist in planning and implementing supportability strategies across manpower, training, maintenance, facilities, and cybersecurity for Air Defence systems and equipment throughout their lifecycle.Configuration Management: Oversee system changes by using configuration management tools and processes, conduct audits, and track system statuses.Technical Data Management: Organize and manage technical data repositories, ensuring all documentation is controlled, disseminated, and archived as required.Life Cycle Materiel Management (LCMM): Support planning, scheduling, and reporting for site visits, system updates, and maintenance activities.Supply Chain Coordination: Facilitate the cataloguing and management of materiel through enterprise resource planning systems.Disposal Operations: Initiate and coordinate disposal activities for surplus materiel following established guidelines.Stakeholder Communication: Represent technical requirements for major communication systems and respond to information requests from internal and external stakeholders.Required QualificationsEducation: At least a college diploma in Electronics Engineering, Computer Information Systems, Computer Networking, or a related discipline.Experience:Minimum one (1) year of recent experience in lifecycle management of materiel.At least one (1) year of experience maintaining Tactical Data Link systems.A minimum of two (2) years' experience conducting LCMM activities, including records management, cataloguing, configuration management, preparing technical specifications, and updating equipment specifications.Security Clearance: Valid Secret-level clearance.Language: English Essential Read More Read Less
Our client is seeking a Bilingual Client Transition Administrator to join their Operations team in a dynamic and fast-paced environment. Reporting to the Senior Manager of the Transitions Team, this role focuses on delivering high-quality customer service by managing all aspects of onboarding new advisors. This position requires strong bilingual communication skills in English and French and a commitment to maintaining an exceptional customer experience throughout the onboarding process.Roles and Responsibilities1. New Advisor Onboarding:Resolve escalations related to new advisor transitions promptly and accurately.Apply strong business acumen and investigative skills to address issues with urgency and exceptional service.2. Documentation and Compliance:Navigate and manage essential business processes, including documentation requirements, product knowledge, and CIRO-governed systems.Maintain client onboarding data accuracy to ensure seamless advisor access to digital client packages.3. Collaboration and Communication:Collaborate with internal and external partners to gather necessary information and facilitate efficient workflows.Coordinate with impacted teams, provide timely updates, and ensure task completion to enhance the client experience.4. Account Management:Oversee tasks related to client setup, including banking arrangements, transfers, income profiles, systematic events, and managed accounts, while meeting SLAs.Update account information and ensure compliance with CRA and IRS residency certification requirements.5. Client Preferences and Notifications:Manage and update client preferences for e-delivery, statements, confirmations, and tax forms, ensuring smooth communication. Qualifications and Skills Bilingual proficiency in English and French (required).Post-secondary education or equivalent experience.Previous experience in brokerage operations or advisor onboarding transitions.Strong communication, organizational, and problem-solving skills.Exceptional attention to detail and ability to work independently and collaboratively in a team environment. Read More Read Less
Our client, a leading global organization, is seeking a Director of Workforce Planning to lead and evolve their enterprise-level workforce management strategy. This role will oversee a team and work to ensure optimal resource allocation, support long-term growth, and enhance operational efficiency across multiple centers.This is a hybrid position, located in Toronto, ON.Responsibilities:Develop and execute enterprise workforce capacity plans aligned with strategic business goalsLead forecasting, capacity modeling, and workforce optimization initiativesAnalyze staffing trends, identify potential gaps, and recommend resource allocation strategiesDrive improvements in productivity, service levels, and cost efficiencyOversee the creation of workforce dashboards, KPIs, and performance reportingCollaborate with business leaders to align workforce strategies with demand forecastsManage a global team of workforce management professionalsGuide talent planning initiatives including recruitment, training, and skill developmentServe as a subject matter expert in workforce planning processes and technologiesQualifications: 8+ years of leadership experience in workforce planning and capacity managementBachelor’s degree in business or a related fieldProven ability to lead multi-location contact center workforce strategiesStrong analytical and data interpretation skills with experience in forecasting and planning toolsExcellent verbal and written communication with senior leadershipExperience managing virtual, cross-functional teamsBilingual (French/English) preferred Read More Read Less
Our client, a Crown Corporation located in Ottawa, is seeking an HR Analyst for a full-time 6-month contract opportunity (potential of extension). This role is a critical support position within a small but dynamic HR team and involves a blend of HRIS data management, recruitment coordination, pension administration and HR project support.**Please note: Existing Reliability/Enhanced or Secret Clearance is required for this position**Work Arrangement:Hybrid model: 1 day per week in office with an expectation to be in office for onsite team days.Occasional travel within Ontario (within 2 to 3 hour drive from Ottawa)Flexibility required at the beginning for training, which may require more frequent onsite presence.Key Responsibilities:Support ongoing HRIS initiatives, including updates, records management, data reporting, and process automation.Generate standard and custom reports for metrics such as headcount, turnover, absenteeism, and retention.Support ongoing automation initiatives, including documentation of HRIS processes and how-to guide.Coordinate full-cycle recruitment logistics (e.g., posting jobs, scheduling interviews, conducting reference checks).Collaborate with internal teams on crafting interview questions and recruitment processes.Maintain applicant tracking systems and support workforce expansion plans.Assist with various HR projects such as benefits administration improvements, internal policy updates, and document management enhancements.Participate in process audits, compliance reviews, and continuous improvement initiatives within the HR function.Contribute to strategic HR planning efforts, including organizational design and restructuring activities.Preferred Experience and Skills:Post-secondary degree in Human Resources or related field. At least 5 years of experience working in Human Resources with at least 3 years working in a HR Analyst or similar position.Existing reliability or security clearance required.Strong knowledge of HRIS platforms. Experience with Dayforce is ideal.Experience working with SharePoint.Pension and benefit administration experience is desiredHR experience within the public sector, federal agencies, or crown corporations required. Read More Read Less
Our client—one of Canada’s leading accounting firms—is seeking a collaborative and results-driven Human Resources Manager to join their team in Ottawa.In this full-time, permanent role, you’ll lead both strategic and operational HR initiatives—developing talent programs that enhance employee experience and deliver measurable impacts across the organization.If you have 5+ years of progressive HR experience (CHRP or CHRL designation preferred), experience working within the professional services industry, and a passion for workforce planning and operational excellence—we want to hear from you!Responsibilities:Lead and execute a broad range of HR initiatives—from onboarding and performance management to employee engagement, compliance, and DEI—ensuring a seamless, people-focused experience across the Ottawa and Gatineau offices.Oversee core HR operations—spanning workforce planning, talent development, payroll, benefits, and compliance—while advancing a high-performing and inclusive culture through strategic training, feedback, and continuous improvement initiatives.Partner with leaders and managers to identify performance gaps, provide coaching, and implement effective solutions that drive employee success and organizational growth.Champion a high-performance culture by managing the organization’s Professional Education Program, delivering targeted training and fostering continuous development and learning.Analyze HR metrics and employee feedback to identify trends and shape people-focused strategies.Support recruitment and talent acquisition in collaboration with the core hiring team to attract and retain top talent.Drive diversity, equity, inclusion, and accessibility across HR programs and policies, fostering an inclusive workplace culture.Collaborate with national HR teams on strategic initiatives, share best practices, and contribute to firm-wide projects and employee engagement efforts.Qualifications:Bachelor’s degree in Human Resources or a related field; CHRP or CHRL designation (completed or in-progress) strongly preferred.5+ years of progressive HR experience in a fast-paced corporate environment, ideally within the professional services industry, with a strong grasp of employment standards and HR best practices.Strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders.Proven ability to build strong internal relationships, earn trust, and serve as a strategic advisor to both employees and senior leadership.Highly collaborative, detail-oriented, and organized, with strong analytical and problem-solving skills.Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with BambooHR is a plus.Bilingualism (French/English) is an asset.We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Read More Read Less
