When it comes to leading a team, you’re the whole package - enthusiastic team player and supportive coach. You love the challenge of motivating people to achieve success and flourish when helping others to learn and grow. For you, being a leader is all about making a positive difference for our members and the advisors on your team. The Claims Care Team Lead , is responsible for all functions that support the Claims team. Accountabilities include oversight for claims advisors and adjusters , performing all support and technical aspects of claims adjusting. This job is responsible for overseeing the claims care team and making sure they are performing all aspects of their role.
WHAT MOVES YOU You have outstanding analytical and problem-solving skills with the ability to select and implement solutions. Prioritizing, planning and organizing comes as naturally to you as breathing. You’re a born organizer who’s a stickler for details, able to juggle multiple tasks with ease. Your excellent communication skills make it easy to get people on board and excited about working with you. You have excellent decision-making skills with the ability to provide justification. You're a strong coach, available to support the team and keep daily operations moving.
WHAT YOU’LL DO Report to the Supervisor, Claims Care team. Manage day to day operations to meet customer service expectations and company objectives. Monitor phone system statistics and service levels, as necessary, as well as ensuring high-quality claim-handling, technical excellence and operational efficiencies. Foster claims handling practices that adhere to legislative and regulatory requirements. Monitor subrogation activities and ensure recoveries are sought and posted in a timely manner. Determine severity following catastrophe events and establish case reserves, as necessary. Support and mentor the development and growth of team skill sets.
WHAT YOU’VE DONE You have post secondary education in a related field. You are actively pursuing or have acquired an Insurance professional designation such as the CIP, FCIP and/or CRM. You hold a minimum of 5 years Claims handling experience. You possess sound knowledge of regulatory requirements surrounding insurance legislation and compliance. You have knowledge of current trends, technology, and advancements in Insurance industry. You have the ability to work in a team environment, including with several other departments, and build and maintain relationships with vendors.
WHAT YOU’LL GET Competitive salary. Flexible benefits. Great AMA discounts. Unlimited learning opportunities. Paid Vacation and other paid time off including a Volunteer Day and Me-Day.
Our insurance team is looking for someone who enjoys working with people, prides themselves on excellent customer service and is interested in sales and service within the insurance industry. AMA Insurance is looking for someone who is passionate about helping our members find the right insurance solution to fit their needs. The successful applicant will help us promote AMA Insurance products and provide advice to our members to help them protect the things they care about most. Cultural fit is important to us and that's why we are willing to help license (bonus points if you have prior insurance experience) and train the right individual!
WHAT MOVES YOU You’re the ultimate people person who’s great at making connections. You genuinely care about people and you only offer our members products that will really make a difference in their life. You are passionate about sales and customer service… you can’t imagine doing anything else! You know your stuff when it comes to personal insurance and you like to stay on top of the latest products and services. You get that even the smallest detail can make a huge difference in someone’s life. You understand the importance of being organized and on time (because you know it’s also important to our members).
WHAT YOU’LL DO Report to Manager, Insurance Agency. Identify members’ insurance requirements and provide, or advise on, the products and services they may need. Build relationships with clients to stay informed of their ever-changing needs and use various customer service skills to promote the retention of existing members. Demonstrate a desire to engage in customer-focused conversations that will lead to member satisfaction and/or a buying decision. Use various tools and presentation styles to promote our products and services.
WHAT YOU’VE DONE You have a grade 12 diploma or equivalent. Bonus points if you have a related post-secondary education and/or a CIP Designation. You have at least 6 months of insurance-specific experience, or equivalent in sales and/or customer service experience. You have your level General Insurance Certificate of Authority Level 1. If not, we’ll help you earn your license, please start by thoroughly reviewing the following Alberta Insurance Council (AIC) links; Requirements for Certification - License Application Checklist . How to Apply for a General or Adjuster License - . (Please consider page 14)
Our insurance team is looking for someone who enjoys working with people, prides themselves on excellent customer service and is interested in sales and service within the insurance industry. AMA Insurance is looking for someone who is passionate about helping our members find the right insurance solution to fit their needs. The successful applicant will help us promote AMA Insurance products and provide advice to our members to help them protect the things they care about most. Cultural fit is important to us and that's why we are willing to help license (bonus points if you have prior insurance experience) and train the right individual!
WHAT MOVES YOU You’re the ultimate people person who’s great at making connections. You genuinely care about people and you only offer our members products that will really make a difference in their life. You are passionate about sales and customer service… you can’t imagine doing anything else! You know your stuff when it comes to personal insurance and you like to stay on top of the latest products and services. You get that even the smallest detail can make a huge difference in someone’s life. You understand the importance of being organized and on time (because you know it’s also important to our members).
WHAT YOU’LL DO Report to Manager, Insurance Agency. Identify members’ insurance requirements and provide, or advise on, the products and services they may need. Build relationships with clients to stay informed of their ever-changing needs and use various customer service skills to promote the retention of existing members. Demonstrate a desire to engage in customer-focused conversations that will lead to member satisfaction and/or a buying decision. Use various tools and presentation styles to promote our products and services.
WHAT YOU’VE DONE You have a grade 12 diploma or equivalent. Bonus points if you have a related post-secondary education and/or a CIP Designation. You have at least 6 months of insurance-specific experience, or equivalent in sales and/or customer service experience. You have your level General Insurance Certificate of Authority Level 1. If not, we’ll help you earn your license, please start by thoroughly reviewing the following Alberta Insurance Council (AIC) links; Requirements for Certification - License Application Checklist . How to Apply for a General or Adjuster License - . (Please consider page 14)
SOME CALL YOU A Travel Visionary, OTHERS CALL YOU CHAMPION OF Growth.
Posted: 12-17-2024 Closing: Till Filled Location: AMA, Edmonton South
When it comes to crafting strategies, leading teams, working with valued partners, and driving growth, you’re the whole package – a visionary thinker, a collaborative leader, and a relentless go-getter. You know how to innovate and inspire your team to reach new heights while fostering an environment of trust and support. You’re the type of person who gets excited about finding opportunities for growth, modernizing processes, and delivering exceptional experiences for members. Whether it’s rolling up your sleeves to tackle challenges or working with partners to drive innovation, you bring your A-game every day.
For you, success is about making a meaningful impact—not just for the business, but for your team, partners, and the members we serve.
WHAT MOVES YOU You’re a natural leader who thrives on helping diverse teams excel and achieve their goals. You have a knack for seeing the bigger picture, creating strategies, and inspiring others to bring them to life. You’re all about modernizing, knowing business trends, and embracing new ways of doing things. Sales and partnerships are in your DNA—you’re all about building relationships and identifying opportunities to drive growth. You’re a problem solver with a passion for finding innovative solutions that create a win-win for everyone involved. Collaboration is your superpower—you love working across teams and functions to achieve shared goals. You believe in the power of clear communication and always keep stakeholders informed and engaged. You’re results-driven and know how to balance short-term wins with long-term success.
WHAT YOU’LL DO Report to the Vice President, Advocacy and Operations. You’ll craft and lead growth strategies that drive sales, modernize travel experiences, and bring AMA Travel’s vision to life. From creating sales strategies to supporting our amazing partners, you’ll always have your sights set on what’s next. Design forward-thinking strategies that ignite a dynamic sales culture, driving growth and empowering teams to exceed expectations. You’ll be the glue that connects us to our key travel suppliers, Affinity Partners, and Travel tech providers. Negotiate supplier agreements, identify new partnership opportunities, and foster collaboration. Identify new opportunities, trends, and travel products that help us stay one step ahead. From emerging destinations to untapped markets, you’re always on the lookout for what’s next. Join forces with our leadership team to develop modern strategies for AMA’s Escape Artist model. You’ll find ways to make travel planning exciting, seamless, and truly memorable for our members. Provide leadership and guidance to our travel managers and their teams. You’ll coach, motivate, and support them every step of the way, helping them achieve their goals and grow their careers. Dive into member experiences and work collaboratively to find innovative solutions. By aligning resources and fostering open communication, you’ll turn challenges into opportunities for growth. Collaborate across functions: from marketing to finance to front-line teams, you’ll work with internal and external stakeholders to align priorities, drive results, and achieve sales targets. Oversee product marketing plans and strategies that highlight the best travel experiences for our members. You’ll ensure we’re offering the right products at the right time to make every journey unforgettable.
WHAT YOU’VE DONE You have superior knowledge of the travel industry, products, destinations, technology and services. You have a diploma in Business Administration, Sales, Marketing, Communications or equivalent work experience is considered. You’ve got a proven track record in leadership, with at least 3 years’ experience managing teams in sales, travel, or a related field. You have proven strategic planning abilities, with a focus on managing change and creating innovative solutions for complex and diverse issues and programs. You stay ahead of the curve by monitoring industry trends, market changes, competitor activities, and emerging products, destinations, and services. You’ve worked with suppliers and partners to negotiate agreements and drive innovation. You’ve successfully developed and executed growth strategies that deliver results. Your strong analysis and decision-making skills will guide and focus the business unit on success.
WHAT YOU'LL GET Competitive Salary: We value your experience and contributions. Comprehensive Benefits: Flexible, employer-paid benefits that work for you. Retirement Savings Program: Outstanding employer-paid contributions to set you up for the future. AMA Perks: Great discounts on AMA products and services. Growth Opportunities: Unlimited learning and development to keep your career moving forward. Time for You: Paid vacation and a personal “Me Day” to recharge.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
You’re excited to bring a VISION to new heights, and cruise towards a new TRAVEL experience for AMA MEMBERS. (Puns intended)
Posted: 12-17-2024 Closing: Till Filled Location: AMA, Edmonton South
When it comes to travel, you see opportunity everywhere. You’re a natural strategist with a knack for developing innovative solutions, and you thrive on creating exceptional experiences for travelers. As the Manager, Travel Products and Sales, you’ll lead the charge in driving the modernization of AMA Travel’s services and member experience, fostering supplier relationships, and developing strategies that enhance member engagement while driving sales growth.
If you’re passionate about the travel industry and enjoy collaborating with teams to create innovative solutions, this could be the role for you!
WHAT MOVES YOU You’re a born leader, mentor and team builder who can inspire your team to help execute a strategic vision. You’re a strategic thinker who thrives on identifying opportunities and bringing creative ideas to life. You’re passionate about creating exceptional travel experiences and modernizing how people explore the world. Your leadership inspires and motivates teams to achieve their goals and grow professionally. You’re always looking ahead, staying current with travel trends, economic factors, and industry innovations. You’re a relationship guru with a gift for achieving agreements that create value for all parties.
WHAT YOU'LL DO Report to the Director, Travel Operations of Sales. Identify market opportunities by researching trends, capacity, and growth potential to modernize travel experiences for AMA members. Define product positioning and create marketing plans that align with AMA’s overall business strategies. Use data analytics to inform product marketing decisions and ensure campaigns drive revenue and sales growth. Negotiate contracts with key travel suppliers to maximize revenue and create exclusive offers for AMA members. Maintain deep knowledge of the travel industry, continually reviewing supplier relationships to ensure quality and alignment with AMA’s goals. Identify new partnership opportunities to support growth strategies and enhance travel offerings. Provide strategic direction to the Product Sales and Service team, ensuring alignment with marketing initiatives and campaign goals. Collaborate on developing travel personas and buying patterns to enhance product relevance and marketability. Inspire and coach your team and the travel counsellor network to achieve success while developing continuous learning and professional development. Collaborate with internal teams and external partners to develop and enhance sales strategies, focusing on customer satisfaction and optimized results. Build relationships across departments to ensure seamless communication and implementation of product and marketing plans. Monitor industry trends, competitor activities, and emerging products to ensure AMA remains at the forefront of the travel industry.
WHAT YOU'VE DONE You have a diploma or degree in Business Administration, Marketing, Communications, or a related field (an asset). You bring at least 3 years of experience in the travel industry, specializing in Cruise, Tour, and Luxury Travel across multiple suppliers and destinations. You have experience in supervisory or management roles, with a proven track record of leading teams to success. You “get” people and know what it takes to create a great experience for your team and for members. You’re well-versed in negotiating contracts and managing supplier relationships.
WHAT YOU'LL GET Competitive salary. Flexible benefits. Outstanding employer-paid Retirement Savings Program. Great AMA discounts. Unlimited learning opportunities. Paid vacation and ‘ME’ day.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
** This opportunity is a 12-18 month contract. **
If you love being part of a Workday Finance ERP implementation, using both your leadership skills and functional knowledge, this might be the challenge you’ve been looking for! As a Workday Financial Functional Lead you will help lead the finance functional project team and work with the Workday implementation team and other project team members in the coordination of the design, configuration and testing required to successfully implement AMA’s new Financial ERP System. You are experienced and passionate about the Workday Finance system, enjoy transferring your knowledge to other team members and leading the team to build the best system for AMA. WHAT MOVES YOU You are an energetic leader who enjoys guiding a team to successful outcomes. You see the big picture but also understand the details enough to provide guidance and insights. You're a master multi-tasker who can juggle a variety of competing project tasks with ease - you have no problem getting things done. You're a flexible and responsive team player who enjoys working both independently and in a collaborative environment. You enjoy sharing knowledge with team members. You love a good puzzle and have excellent problem-solving and analytical skills. You have a strong understanding of end-to-end finance functions and finance applications allowing you to advise on best practices. WHAT YOU'LL DO Report to the Project Business Owner. Lead the finance functional project team members on the Core Financial modules in Workday. Provide oversight and support to the team, guiding them through the Workday implementation process. Share your Workday knowledge with the project team to ensure a successful implementation. Be an active participant in discovery workshops helping to guide the project team using your previous Workday finance experience. Lead, guide or participate in implementation readiness activities to assist AMA in preparing for the system implementation including items such as data clean up and migration activities, process documentation and gathering of more in-depth requirements. Play a key role in business process design, end-to-end configuration, performing and supporting testing, training and deployment of functionality for multiple Workday Financial modules (potentially including core finance, financial and workforce planning, procurement and strategic sourcing, reporting and consolidation, and employee expenses). Work closely with finance, operational and IT teams. Highlight opportunities to improve and streamline business processes with best practices in mind. Provide training and support to end-users to ensure a seamless implementation. Configure and build Workday reports and dashboards. There may be occasional Travel required.
WHAT YOU’VE DONE You have a minimum of 5 years of experience with Workday Finance ERP implementations, preferably with medium sized, multi-company organizations. You have 3-5 years of leadership experience. You have 3-5 years of experience in requirements gathering, solutioning, configuring, testing, and implementing with Workday Financial modules with a focus on general ledger (core finance), reporting and employee expenses. You have experience with data migration from the legacy system to the Workday ERP system. Experience with Workday implementations that include numerous system integrations would be considered an asset. Previous accounting experience would be considered an asset. Completion of Workday accredited courses and/or you hold Workday certifications in Finance, Planning and/or Reporting would be considered an asset.
We’re on the lookout for a passionate, resourceful Product Owner who is a great communicator, negotiator and facilitator. You’ll be a part of our agile delivery team responsible for gathering requirements from stakeholders and refining vision into clear requirements, user stories and acceptance criteria. If you’re objective-focused and deadline-driven, you might just be the person we’re looking for to join our team!
WHAT MOVES YOU You’re a spirited team player who excels in a fast-paced environment and thrives on challenge. You manage your time as expertly as you manage your projects. Prioritizing, planning, and organizing is part of your DNA. You strongly believe there’s no such thing as an insignificant detail — you keep at it until every ‘i’ is dotted and every ‘t’ is crossed. You have the natural ability to reduce a complex concept or task into something that is manageable and can be clearly understood and communicated. You have an inquisitive mind and love coming up with new ways to tackle a challenge, digging deeper to find the perfect solution. You never sweat deadlines — you’ve got mad time management skills, so you always deliver on time. You’re a self-starter who enjoys working independently but also loves being part of a fast-paced team.
WHAT YOU’LL DO Report to the Director, Underwriting and Product. Develop relationships with business partners to understand their operation and provide recommendations to solve strategic and operational needs. Plan and prioritize stories within a sprint plan. Participate in daily triage/scrum meetings to resolve issues, address changes and report on progress. Collaborate with team members to ensure the sprint results in a working product that can be shared with leadership and key stakeholders. Break down features into user stories to help deliver high-priority business value. Provide and analyze data to make informed decisions and mitigate risks. Evaluate problems and opportunities from both a business and customer perspective to determine the best approach. Gather requirements to support solutions by conducting interviews, workshops, surveys, site visits, business process description, document analysis, use cases, tasks and workflow analysis. Assists team members with understanding system functionality, resolving straight forward system maintenance or production issues.
WHAT YOU’VE DONE You have post-secondary education/certification or actively pursuing it in an applicable functional or business designation. You have at least three years of insurance industry/functional experience. You understand agile project delivery methodologies. Certification would be a bonus!
WHAT YOU'LL GET A competitive salary with customizable benefits and an outstanding Retirement Savings Program. Great discounts on AMA services including memberships, insurance, travel and more. A work environment that prioritizes learning opportunities and career development. Paid vacation and other paid time off including a Volunteer Day and a flexible “Me Day”. We’re Albertans protecting Albertans, and by joining our locally-based insurance company, you’ll be helping your neighbours protect what matters most.
Direct message the job poster from AMA - Alberta Motor Association This opportunity is a 12-18 month contract. If you love being part of a Workday Finance ERP implementation, using both your leadership skills and functional knowledge, this might be the challenge you’ve been looking for! As a Workday Financial Functional Lead you will help lead the finance functional project team and work with the Workday implementation team and other project team members in the coordination of the design, configuration and testing required to successfully implement AMA’s new Financial ERP System. You are experienced and passionate about the Workday Finance system, enjoy transferring your knowledge to other team members and leading the team to build the best system for AMA. WHAT MOVES YOU You are an energetic leader who enjoys guiding a team to successful outcomes. You see the big picture but also understand the details enough to provide guidance and insights. You're a master multi-tasker who can juggle a variety of competing project tasks with ease - you have no problem getting things done. You're a flexible and responsive team player who enjoys working both independently and in a collaborative environment. You enjoy sharing knowledge with team members. You love a good puzzle and have excellent problem-solving and analytical skills. You have a strong understanding of end-to-end finance functions and finance applications allowing you to advise on best practices. WHAT YOU'LL DO Report to the Project Business Owner. Lead the finance functional project team members on the Core Financial modules in Workday. Provide oversight and support to the team, guiding them through the Workday implementation process. Share your Workday knowledge with the project team to ensure a successful implementation. Be an active participant in discovery workshops helping to guide the project team using your previous Workday finance experience. Lead, guide or participate in implementation readiness activities to assist AMA in preparing for the system implementation including items such as data clean up and migration activities, process documentation and gathering of more in-depth requirements. Play a key role in business process design, end-to-end configuration, performing and supporting testing, training and deployment of functionality for multiple Workday Financial modules (potentially including core finance, financial and workforce planning, procurement and strategic sourcing, reporting and consolidation, and employee expenses). Work closely with finance, operational and IT teams. Highlight opportunities to improve and streamline business processes with best practices in mind. Provide training and support to end-users to ensure a seamless implementation. Configure and build Workday reports and dashboards. There may be occasional travel required. WHAT YOU’VE DONE You have a minimum of 5 years of experience with Workday Finance ERP implementations, preferably with medium sized, multi-company organizations. You have 3-5 years of leadership experience. You have 3-5 years of experience in requirements gathering, solutioning, configuring, testing, and implementing with Workday Financial modules with a focus on general ledger (core finance), reporting and employee expenses. You have experience with data migration from the legacy system to the Workday ERP system. Experience with Workday implementations that include numerous system integrations would be considered an asset. Previous accounting experience would be considered an asset. Completion of Workday accredited courses and/or you hold Workday certifications in Finance, Planning and/or Reporting would be considered an asset. Seniority level Mid-Senior level Employment type Contract Job function Consulting and Finance Industries Consumer Services #J-18808-Ljbffr
Director, Travel Product & Sales Apply locations CA-AB-Edmonton-South time type Full time posted on Posted 29 Days Ago job requisition id JR100753 Posted: 12-16-2024
Closing: Till Filled
Location: AMA, Edmonton South When it comes to crafting strategies, leading teams, working with valued partners, and driving growth, you’re the whole package – a visionary thinker, a collaborative leader, and a relentless go-getter. You're digitally savvy and know how to innovate and inspire your team to reach new heights while fostering an environment of trust and support. You’re the type of person who gets excited about finding opportunities for growth, modernizing processes, building out a fully digital omni-channel service delivery model, and delivering exceptional experiences for members. Whether it’s rolling up your sleeves to tackle challenges or working with partners to drive innovation, you bring your A-game every day. For you, success is about making a meaningful impact—not just for the business, but for your team, partners, and the members we serve. WHAT MOVES YOU You’re a natural leader who thrives on helping diverse teams excel and achieve their goals. You have a knack for seeing the bigger picture, creating strategies, and inspiring others to bring them to life. You’re all about modernizing, knowing business trends, and embracing new ways of doing things. You've got the chops when it comes to understanding, embracing, and delivering upon digital and technology trends in service delivery. Sales and partnerships are in your DNA—you’re all about building relationships and identifying opportunities to drive growth. You’re a problem solver with a passion for finding innovative solutions that create a win-win for everyone involved. Collaboration is your superpower—you love working across teams and functions to achieve shared goals. You believe in the power of clear communication and always keep stakeholders informed and engaged. You’re results-driven and know how to balance short-term wins with long-term success. WHAT YOU’LL DO Report to the Vice President, Advocacy and Operations. You’ll craft and lead growth strategies that drive sales, modernize travel experiences, and bring AMA Travel’s vision to life. From creating sales strategies to supporting our amazing partners, you’ll always have your sights set on what’s next. Design forward-thinking strategies that ignite a dynamic sales culture, driving growth and empowering teams to exceed expectations. Support the full delivery and realization of AMA Travel's digital strategy to deliver a fully modern member travel experience. You’ll be the glue that connects us to our key travel suppliers, Affinity Partners, and Travel tech providers. Negotiate supplier agreements, identify new partnership opportunities, and foster collaboration. Identify new opportunities, trends, and travel products that help us stay one step ahead. From emerging destinations to untapped markets, you’re always on the lookout for what’s next. Join forces with our leadership team to develop modern strategies for AMA’s Escape Artist model. You’ll find ways to make travel planning exciting, seamless, and truly memorable for our members. Provide leadership and guidance to our travel managers and their teams. You’ll coach, motivate, and support them every step of the way, helping them achieve their goals and grow their careers. Dive into member experiences and work collaboratively to find innovative solutions. By aligning resources and fostering open communication, you’ll turn challenges into opportunities for growth. Collaborate across functions: from marketing to finance to front-line teams, you’ll work with internal and external stakeholders to align priorities, drive results, and achieve sales targets. Oversee product marketing plans and strategies that highlight the best travel experiences for our members. You’ll ensure we’re offering the right products at the right time to make every journey unforgettable. WHAT YOU’VE DONE You have superior knowledge of the travel industry, products, destinations, technology, and digital service delivery. You have a diploma in Business Administration, Sales, Marketing, Communications or equivalent work experience is considered. You’ve got a proven track record in leadership, with at least 3 years’ experience managing teams in sales, travel, or a related field. You have proven strategic planning abilities, with a focus on managing change and creating innovative solutions for complex and diverse issues and programs. You stay ahead of the curve by monitoring industry trends, market changes, competitor activities, and emerging products, destinations, and services. You’ve worked with suppliers and partners to negotiate agreements and drive innovation. You’ve successfully developed and executed growth strategies that deliver results. Your strong analysis and decision-making skills will guide and focus the business unit on success. WHAT YOU'LL GET Competitive Salary: We value your experience and contributions. Comprehensive Benefits: Flexible, employer-paid benefits that work for you. Retirement Savings Program: Outstanding employer-paid contributions to set you up for the future. AMA Perks: Great discounts on AMA products and services. Growth Opportunities: Unlimited learning and development to keep your career moving forward. Time for You: Paid vacation and a personal “Me Day” to recharge. We thank all applicants for their interest; however, only those selected for an interview will be contacted. WORK MODEL: In-Office #J-18808-Ljbffr
