Our customer, a North American based professional IT Services firm, is looking to engage an offshore IT personnel to supplement their established Systems support team on a full time equivalent basis. This client facing, English speaking, escalations support engineer should have a minimum of 5 years of experience in IT systems support operations. As a senior support professional, this engineer will provide ongoing assistance and support to various critical network services and systems. The engineer will specialize in supporting systems, applications and be comfortable supporting various end users. Experienced support in BDR, Windows, Azure/AWS, M365 suite, on premise & cloud infrastructure is a must. Must be comfortable with documenting new/updating changed information in knowledgebase as well as using a PSA system for time tracking. This role also serves as an escalation point for other technical team members who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians. The customer operates Monday to Friday, 8am to 5pm on North American Time Zone. Individuals who apply must be able to support this schedule. Individuals applying must have 5+ years working as a dedicated Systems Administrator supporting end users in a largely free form manner. Under CEFR, the individual must possess a minimum B2 English proficiency level. Selected candidates will be requested to complete a skills assessment prior to an interview.
Our customer, a North American based professional IT Services firm, is looking to engage an offshore IT personnel to supplement their established Systems support team on a full time equivalent basis. This client facing, English speaking, escalations support engineer should have a minimum of 5 years of experience in IT systems support operations. As a senior support professional, this engineer will provide ongoing assistance and support to various critical network services and systems. The engineer will specialize in supporting systems, applications and be comfortable supporting various end users. Experienced support in BDR, Windows, Azure/AWS, M365 suite, on premise & cloud infrastructure is a must. Must be comfortable with documenting new/updating changed information in knowledgebase as well as using a PSA system for time tracking. This role also serves as an escalation point for other technical team members who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians. The customer operates Monday to Friday, 8am to 5pm on North American Time Zone. Individuals who apply must be able to support this schedule. Individuals applying must have 5 years working as a dedicated Systems Administrator supporting end users in a largely free form manner. Under CEFR, the individual must possess a minimum B2 English proficiency level. Selected candidates will be requested to complete a skills assessment prior to an interview.
