Millwright Hourly Wage: $50.69 Ready to be at the heart of a zero-carbon energy future? If you are an excellent communicator who is organized, detail-oriented, and results-driven, consider joining the team as a Millwright ! Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. Day-to-Day as a Millwright: Safety ~ Actively participates in Drax Safety culture through DATS for safety conversations, observations, and training. ~ Supports leadership in mentoring and training employees, ensuring proper documentation and competence. ~ Maintains high housekeeping standards in the department with team involvement. ~ Utilizes SDS for chemical safety training for all employees. ~ Completes safety-related Plant Operator Development Program requirements. ~ Technical Routine Daily Maintenance (75%) ~ Conducts regular maintenance on machines to uphold safety, quality, and environmental standards. ~ Installs, inspects, and repairs a variety of mechanical equipment, collaborating with other trades to enhance efficiency and safety. Shutdown and Strategic Capital Projects (15%) ~ Assists in project planning and execution, ensuring safety, quality, and timeliness in collaboration with team members. Mentorship and Leadership to Maintenance Staff (10%) ~ Champions the Drax Safety Program and mentors Millwright Apprentices in their professional development. Red Seal Certified Millwright ~ Welding and fabrication experience is a plus. ~ Proficient in mobile equipment operation and work order systems. ~ Good mechanical aptitude. ~ Apply today to help Drax discover the talented individuals we need to drive this change. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
Millwright Hourly Wage: $50.69 Location: Armstrong, BC Ready to be at the heart of a zero-carbon energy future? If you are an excellent communicator who is organized, detail-oriented, and results-driven, consider joining the team as a Millwright ! Why join Drax? At Drax, we’re not just generating power; we’re transforming it. We’re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, you’ll find: A Clear Purpose: Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Growth Opportunities: We believe in developing our people. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. A Supportive Team: Work in an environment where continuous learning is encouraged, and your contributions are valued. We’re a ‘can-do’ kind of place, empowering you to make informed decisions and do the right thing. Your Day-to-Day as a Millwright: Safety Actively participates in Drax Safety culture through DATS for safety conversations, observations, and training. Supports leadership in mentoring and training employees, ensuring proper documentation and competence. Maintains high housekeeping standards in the department with team involvement. Utilizes SDS for chemical safety training for all employees. Completes safety-related Plant Operator Development Program requirements. Communicates clearly and concisely on company radios in line with Drax’s procedures. Actively engages in Drax's OH& S Committee. Technical Routine Daily Maintenance (75%) Conducts regular maintenance on machines to uphold safety, quality, and environmental standards. Installs, inspects, and repairs a variety of mechanical equipment, collaborating with other trades to enhance efficiency and safety. Shutdown and Strategic Capital Projects (15%) Assists in project planning and execution, ensuring safety, quality, and timeliness in collaboration with team members. Mentorship and Leadership to Maintenance Staff (10%) Champions the Drax Safety Program and mentors Millwright Apprentices in their professional development. What you’ll bring: To excel in this vital role, you’ll need: Red Seal Certified Millwright 5+ years in heavy industry (pellet, particle board, or fibre board preferred). Welding and fabrication experience is a plus. Familiarity with wet precipitators and heavy industry operations is advantageous. Proficient in mobile equipment operation and work order systems. Independent worker and adaptable to schedule changes. Excellent interpersonal, analytical, and problem-solving skills. Good mechanical aptitude. Valid Driver’s license. How we act at Drax: Our culture is built on a few core beliefs that guide everything we do: We care about what matters: We support each other to achieve important goals. We’re a can-do kind of place: We’re empowered to make informed decisions and do what’s right. We see things differently: We share insights, search for new ideas, and innovate. We listen carefully: We ensure everyone feels heard and valued. We do what we say we’ll do: We are proactive, committed, and reliable. Ready to make a difference? Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it’s a chance to make a difference. Curious to learn more about us? We recommend you connect with us on Linked In for more insights. The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via careers@drax.com to verify the application or details of the person you have been speaking to. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
Millwright Hourly Wage: $50.69 Ready to be at the heart of a zero-carbon energy future? If you are an excellent communicator who is organized, detail-oriented, and results-driven, consider joining the team as a Millwright ! Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. Day-to-Day as a Millwright: Safety ~ Actively participates in Drax Safety culture through DATS for safety conversations, observations, and training. ~ Supports leadership in mentoring and training employees, ensuring proper documentation and competence. ~ Maintains high housekeeping standards in the department with team involvement. ~ Utilizes SDS for chemical safety training for all employees. ~ Completes safety-related Plant Operator Development Program requirements. ~ Technical Routine Daily Maintenance (75%) ~ Conducts regular maintenance on machines to uphold safety, quality, and environmental standards. ~ Installs, inspects, and repairs a variety of mechanical equipment, collaborating with other trades to enhance efficiency and safety. Shutdown and Strategic Capital Projects (15%) ~ Assists in project planning and execution, ensuring safety, quality, and timeliness in collaboration with team members. Mentorship and Leadership to Maintenance Staff (10%) ~ Champions the Drax Safety Program and mentors Millwright Apprentices in their professional development. Red Seal Certified Millwright ~ Welding and fabrication experience is a plus. ~ Proficient in mobile equipment operation and work order systems. ~ Good mechanical aptitude. ~ Apply today to help Drax discover the talented individuals we need to drive this change. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
Millwright Hourly Wage: $50.69 Ready to be at the heart of a zero-carbon energy future? If you are an excellent communicator who is organized, detail-oriented, and results-driven, consider joining the team as a Millwright ! Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. Day-to-Day as a Millwright: Safety ~ Actively participates in Drax Safety culture through DATS for safety conversations, observations, and training. ~ Supports leadership in mentoring and training employees, ensuring proper documentation and competence. ~ Maintains high housekeeping standards in the department with team involvement. ~ Utilizes SDS for chemical safety training for all employees. ~ Completes safety-related Plant Operator Development Program requirements. ~ Technical Routine Daily Maintenance (75%) ~ Conducts regular maintenance on machines to uphold safety, quality, and environmental standards. ~ Installs, inspects, and repairs a variety of mechanical equipment, collaborating with other trades to enhance efficiency and safety. Shutdown and Strategic Capital Projects (15%) ~ Assists in project planning and execution, ensuring safety, quality, and timeliness in collaboration with team members. Mentorship and Leadership to Maintenance Staff (10%) ~ Champions the Drax Safety Program and mentors Millwright Apprentices in their professional development. Red Seal Certified Millwright ~ Welding and fabrication experience is a plus. ~ Proficient in mobile equipment operation and work order systems. ~ Good mechanical aptitude. ~ Apply today to help Drax discover the talented individuals we need to drive this change. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
Millwright Hourly Wage: $50.69 Ready to be at the heart of a zero-carbon energy future? If you are an excellent communicator who is organized, detail-oriented, and results-driven, consider joining the team as a Millwright ! Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. Day-to-Day as a Millwright: Safety ~ Actively participates in Drax Safety culture through DATS for safety conversations, observations, and training. ~ Supports leadership in mentoring and training employees, ensuring proper documentation and competence. ~ Maintains high housekeeping standards in the department with team involvement. ~ Utilizes SDS for chemical safety training for all employees. ~ Completes safety-related Plant Operator Development Program requirements. ~ Technical Routine Daily Maintenance (75%) ~ Conducts regular maintenance on machines to uphold safety, quality, and environmental standards. ~ Installs, inspects, and repairs a variety of mechanical equipment, collaborating with other trades to enhance efficiency and safety. Shutdown and Strategic Capital Projects (15%) ~ Assists in project planning and execution, ensuring safety, quality, and timeliness in collaboration with team members. Mentorship and Leadership to Maintenance Staff (10%) ~ Champions the Drax Safety Program and mentors Millwright Apprentices in their professional development. Red Seal Certified Millwright ~ Welding and fabrication experience is a plus. ~ Proficient in mobile equipment operation and work order systems. ~ Good mechanical aptitude. ~ Apply today to help Drax discover the talented individuals we need to drive this change. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
Millwright Hourly Wage: $50.69 Ready to be at the heart of a zero-carbon energy future? If you are an excellent communicator who is organized, detail-oriented, and results-driven, consider joining the team as a Millwright ! Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. Day-to-Day as a Millwright: Safety ~ Actively participates in Drax Safety culture through DATS for safety conversations, observations, and training. ~ Supports leadership in mentoring and training employees, ensuring proper documentation and competence. ~ Maintains high housekeeping standards in the department with team involvement. ~ Utilizes SDS for chemical safety training for all employees. ~ Completes safety-related Plant Operator Development Program requirements. ~ Technical Routine Daily Maintenance (75%) ~ Conducts regular maintenance on machines to uphold safety, quality, and environmental standards. ~ Installs, inspects, and repairs a variety of mechanical equipment, collaborating with other trades to enhance efficiency and safety. Shutdown and Strategic Capital Projects (15%) ~ Assists in project planning and execution, ensuring safety, quality, and timeliness in collaboration with team members. Mentorship and Leadership to Maintenance Staff (10%) ~ Champions the Drax Safety Program and mentors Millwright Apprentices in their professional development. Red Seal Certified Millwright ~ Welding and fabrication experience is a plus. ~ Proficient in mobile equipment operation and work order systems. ~ Good mechanical aptitude. ~ Apply today to help Drax discover the talented individuals we need to drive this change. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
IT Service Desk Analyst Ready to be at the heart of a zero-carbon energy future? As an IT Service Desk Analys t at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. ~ Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. ~ Your Day-to-Day as an IT Service Desk Analyst You’ll be: ~ Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). ~ Assessing and fulfilling service requests promptly. ~ Identifying potential underlying problems to help determine root causes and suggest improvements. ~ Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes. ~ Proactively managing the application landscape to maintain availability, stability, and performance. ~ As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process. Technical Skills and Qualifications: ~ Proficient in desktop/laptop hardware, network configurations, and MS Office Suite. ~ Experienced with Windows 10/11 and telephony technologies (VoIP, SIP). ~ Familiar with Active Directory, Entra Admin Center (Azure), and Office 365. ~ Strong interest in LAN/WAN networking and skilled in hardware installation. Flexible to work outside core hours as needed. ~ Committed to a customer-first support approach. ~ Capable of clearly documenting technical concepts for customer understanding. ~ Driven, detail-oriented, and skilled in managing customer expectations. Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement. ~ Knowledge of root cause analysis is a plus. ~ We support each other to achieve important goals. ~ Apply today to help Drax discover the talented individuals we need to drive this change. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at the heart of a zero-carbon energy future? As an IT Service Desk Analys t at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. Why join Drax? At Drax, we’re not just generating power; we’re transforming it. We’re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, you’ll find: A Clear Purpose: Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Growth Opportunities: We believe in developing our people. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. A Supportive Team: Work in an environment where continuous learning is encouraged, and your contributions are valued. We’re a ‘can-do’ kind of place, empowering you to make informed decisions and do the right thing. Your Day-to-Day as an IT Service Desk Analyst You’ll be: Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). Assessing and fulfilling service requests promptly. Identifying potential underlying problems to help determine root causes and suggest improvements. Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes. Proactively managing the application landscape to maintain availability, stability, and performance. As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process. What you’ll bring: To excel in this vital role, you’ll need: Technical Skills and Qualifications: Proficient in desktop/laptop hardware, network configurations, and MS Office Suite. Experienced with Windows 10/11 and telephony technologies (Vo IP, SIP). Familiar with Active Directory, Entra Admin Center (Azure), and Office 365. Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies. Strong interest in LAN/WAN networking and skilled in hardware installation. Work Ethic and Approach: Flexible to work outside core hours as needed. Committed to a customer-first support approach. Capable of clearly documenting technical concepts for customer understanding. Effective team player with individual initiative. Driven, detail-oriented, and skilled in managing customer expectations. Additional Qualifications: Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement. Knowledge of root cause analysis is a plus. Familiarity with the electricity industry is desirable. How we act at Drax: Our culture is built on a few core beliefs that guide everything we do: We care about what matters: We support each other to achieve important goals. We’re a can-do kind of place: We’re empowered to make informed decisions and do what’s right. We see things differently: We share insights, search for new ideas, and innovate. We listen carefully: We ensure everyone feels heard and valued. We do what we say we’ll do: We are proactive, committed, and reliable. Ready to make a difference? Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it’s a chance to make a difference. Curious to learn more about us? We recommend you connect with us on Linked In for more insights. The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via careers@drax.com to verify the application or details of the person you have been speaking to. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at the heart of a zero-carbon energy future? As an IT Service Desk Analys t at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. Why join Drax? At Drax, we’re not just generating power; we’re transforming it. We’re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, you’ll find: A Clear Purpose: Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Growth Opportunities: We believe in developing our people. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. A Supportive Team: Work in an environment where continuous learning is encouraged, and your contributions are valued. We’re a ‘can-do’ kind of place, empowering you to make informed decisions and do the right thing. Your Day-to-Day as an IT Service Desk Analyst You’ll be: Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). Assessing and fulfilling service requests promptly. Identifying potential underlying problems to help determine root causes and suggest improvements. Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes. Proactively managing the application landscape to maintain availability, stability, and performance. As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process. What you’ll bring: To excel in this vital role, you’ll need: Technical Skills and Qualifications: Proficient in desktop/laptop hardware, network configurations, and MS Office Suite. Experienced with Windows 10/11 and telephony technologies (Vo IP, SIP). Familiar with Active Directory, Entra Admin Center (Azure), and Office 365. Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies. Strong interest in LAN/WAN networking and skilled in hardware installation. Work Ethic and Approach: Flexible to work outside core hours as needed. Committed to a customer-first support approach. Capable of clearly documenting technical concepts for customer understanding. Effective team player with individual initiative. Driven, detail-oriented, and skilled in managing customer expectations. Additional Qualifications: Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement. Knowledge of root cause analysis is a plus. Familiarity with the electricity industry is desirable. How we act at Drax: Our culture is built on a few core beliefs that guide everything we do: We care about what matters: We support each other to achieve important goals. We’re a can-do kind of place: We’re empowered to make informed decisions and do what’s right. We see things differently: We share insights, search for new ideas, and innovate. We listen carefully: We ensure everyone feels heard and valued. We do what we say we’ll do: We are proactive, committed, and reliable. Ready to make a difference? Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it’s a chance to make a difference. Curious to learn more about us? We recommend you connect with us on Linked In for more insights. The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via careers@drax.com to verify the application or details of the person you have been speaking to. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
IT Service Desk Analyst Salary Range: $60,000 - $70,000 Location: Prince George, BC Ready to be at the heart of a zero-carbon energy future? As an IT Service Desk Analys t at Drax, the purpose of this role is to provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals. Why join Drax? At Drax, we’re not just generating power; we’re transforming it. We’re a diverse and committed team, working together to create a brighter, more sustainable future. When you join us, you’ll find: A Clear Purpose: Be part of a company at the forefront of sustainable energy, making a real difference for the planet and our communities. Growth Opportunities: We believe in developing our people. Comprehensive Benefits: From day one, you’ll receive competitive wages, comprehensive health and dental benefits, and an RRSP matching plan to support your financial goals. You’ll also participate in a company bonus plan that rewards overall Drax performance and safety. A Supportive Team: Work in an environment where continuous learning is encouraged, and your contributions are valued. We’re a ‘can-do’ kind of place, empowering you to make informed decisions and do the right thing. Your Day-to-Day as an IT Service Desk Analyst You’ll be: Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs). Assessing and fulfilling service requests promptly. Identifying potential underlying problems to help determine root causes and suggest improvements. Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes. Proactively managing the application landscape to maintain availability, stability, and performance. As a member of the IT Service Desk team, you will be responsible for delivering a high-quality service to the business. This includes ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process. What you’ll bring: To excel in this vital role, you’ll need: Technical Skills and Qualifications: Proficient in desktop/laptop hardware, network configurations, and MS Office Suite. Experienced with Windows 10/11 and telephony technologies (Vo IP, SIP). Familiar with Active Directory, Entra Admin Center (Azure), and Office 365. Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies. Strong interest in LAN/WAN networking and skilled in hardware installation. Work Ethic and Approach: Flexible to work outside core hours as needed. Committed to a customer-first support approach. Capable of clearly documenting technical concepts for customer understanding. Effective team player with individual initiative. Driven, detail-oriented, and skilled in managing customer expectations. Additional Qualifications: Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement. Knowledge of root cause analysis is a plus. Familiarity with the electricity industry is desirable. How we act at Drax: Our culture is built on a few core beliefs that guide everything we do: We care about what matters: We support each other to achieve important goals. We’re a can-do kind of place: We’re empowered to make informed decisions and do what’s right. We see things differently: We share insights, search for new ideas, and innovate. We listen carefully: We ensure everyone feels heard and valued. We do what we say we’ll do: We are proactive, committed, and reliable. Ready to make a difference? Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it’s a chance to make a difference. Curious to learn more about us? We recommend you connect with us on Linked In for more insights. The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your own IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via careers@drax.com to verify the application or details of the person you have been speaking to. Please note that, whilst not expected, the company may pay at a rate outside the band for this role where appropriate, taking into account the candidate’s experience, skills and other relevant factors. The advertised salary range relates to British Columbia and is provided in accordance with the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia. .
