Corporate Services (Front Desk & Sample Coordination)Position OverviewThis role supports daily office operations by managing front desk activities, coordinating frozen food samples, and providing administrative support across the organization. This role is central to ensuring smooth office functionality, efficient sample handling, and a professional first point of contact for visitors and partners.
Key ResponsibilitiesFront Desk & Office OperationsServe as the first point of contact by welcoming visitors, answering incoming calls, and managing mail and courier deliveries.Prepare waybills and coordinate outbound shipments via FedEx and West Island Express.Track courier deliveries, follow up on delays, and open service cases as required.Order and manage office supplies, stationery, janitorial items, coffee and kitchen supplies.Maintain shared spaces, including dishwasher operation and daily cleaning of coffee machines.Coordinate weekly fresh fruit program setup.Assist with coordinating office events, catering, and seasonal decorations.Sample CoordinationOrganize the receiving, unpacking, and storage of frozen food samples.Coordinate notifications to internal stakeholders and manage dry ice and packaging orders.Maintain accurate freezer inventory and storage organization.Prepare and manage forms related to cross-border shipments.Scan and distribute documentation related to LATAM and export shipments.Drive to the airport on an as-needed basis to retrieve emergency packages (expenses reimbursed).Administrative & Financial SupportReview and approve invoices related to couriers, suppliers, and office services.Support management with administrative tasks including tracking, filing, organization, and documentation.
Qualifications & SkillsFluent in English (written/spoken); professional working proficiency in spoken French.Strong communication skills and customer-service mindset.Highly organized with strong attention to detail.Comfortable working independently and managing multiple priorities.Proficient with Microsoft Office (Excel, Word, Outlook).Experience with SAP Business One (SAPB1) considered an asset.
Benefits & PerksParticipation in the annual discretionary bonus program.Comprehensive Health and Dental coverage (100% employer-paid).TELUS Virtual Health Care (telemedicine).Two (2) weeks of paid vacation annually.Five (5) personal/sick days per year.50% subsidized gym membership at Fit Form (nearby).Flex Friday schedule (early finish at 1pm during summer months, 3pm rest of the year).Casual-professional work environment.Weekly fresh fruit program.Brand-new, modern head office.Free onsite parking with electric vehicle charging stations.Fully company-paid team outings.
About the employerFounded in 2001 as an international food trading company, ArdoVLM is now a recognized leader in global food supply chain integrity management.Building on an import-export business model with strategic investments in food safety auditing, farming, and food processing, ArdoVLM’s commitments to brand protection are the foundation upon which we guarantee the quality of the competitively priced foodstuffs that we bring to market.Service, quality, and integrity day in and day out, year after year.
Only candidates who are considered for the position will be contacted.
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Services Corporatifs(Réception et coordination des échantillons)Aperçu du posteCe poste consiste à soutenir les opérations quotidiennes du bureau en gérant les activités de la réception, en coordonnant les échantillons de produits alimentaires surgelés et en fournissant un soutien administratif à l'ensemble de l'organisation. Ce poste est essentiel pour assurer le bon fonctionnement du bureau, la gestion efficace des échantillons et un premier point de contact professionnel pour les visiteurs et les partenaires.
Principales responsabilitésRéception et opérations administrativesServir de premier point de contact en accueillant les visiteurs, en répondant aux appels entrants et en gérant le courrier et les livraisons par coursier.Préparer les bordereaux d'expédition et coordonner les envois sortants via FedEx et West Island Express.Suivre les livraisons par coursier, assurer le suivi des retards et ouvrir des dossiers de service si nécessaire.Commander et gérer les fournitures de bureau, la papeterie, les articles d'entretien, le café et les fournitures de cuisine.Entretenir les espaces communs, y compris le fonctionnement du lave-vaisselle et le nettoyage quotidien des machines à café.Coordonner la mise en place du programme hebdomadaire de fruits frais.Aider à la coordination des événements du bureau, de la restauration et des décorations saisonnières.
Coordination des échantillonsOrganiser la réception, le déballage et le stockage des échantillons alimentaires congelés.Coordonner les notifications aux parties prenantes internes et gérer les commandes de glace carbonique et d'emballages.Tenir à jour l'inventaire précis des congélateurs et l'organisation du stockage.Préparer et gérer les formulaires liés aux expéditions transfrontalières.Numériser et distribuer les documents liés aux expéditions vers l'Amérique latine et à l'exportation.Se rendre à l'aéroport si nécessaire pour récupérer des colis urgents (frais remboursés).Soutien administratif et financierExaminer et approuver les factures liées aux services de messagerie, aux fournisseurs et aux services administratifs.Soutenir la direction dans les tâches administratives, notamment le suivi, le classement, l'organisation et la documentation.
Qualifications et compétencesMaîtrise de l'anglais (écrit/parlé) ; maîtrise professionnelle du français parlé.Solides compétences en communication et sens du service à la clientèle.Très organisé(e) et soucieux(se) du détail.Capable de travailler de manière autonome et de gérer plusieurs priorités.Maîtrise de Microsoft Office (Excel, Word, Outlook).Une expérience avec SAP Business One (SAPB1) est considérée comme un atout.
Avantages sociauxParticipation au programme annuel de primes discrétionnaires.Couverture complète des soins de santé et dentaires (prise en charge à 100 % par l'employeur).Soins de santé virtuels TELUS (télémédecine).Deux (2) semaines de congés payés par an.Cinq (5) jours de congé personnel/maladie par an.Abonnement à la salle de sport Fit Form (à proximité) subventionné à 50 %.Horaires flexibles le vendredi (fin de la journée à 13 h pendant les mois d'été, à 15 h le reste de l'année).Environnement de travail décontracté et professionnel.Programme hebdomadaire de fruits frais.Parking gratuit sur place avec bornes de recharge pour véhicules électriques.Sorties d'équipe entièrement prises en charge par l'entreprise.
Seuls les candidats retenus pour le poste seront contactés.
The Supply Planner reports directly to the Supply Chain Manager and is responsible for ensuring optimal availability of packed (finished) goods by analyzing demand, inventory levels, and supply constraints to drive timely and cost-effective replenishment decisions. This role balances service levels, inventory targets, and working capital while supporting commercial growth and operational efficiency. It requires an analytical and detail-oriented individual who can prioritize and work efficiently with different departments.
Key ResponsibilitiesReplenishment process for Vendor Managed Inventory (VMI) accounts:Analyze finished goods inventory levels across warehouses and distribution points to determine replenishment needs.Generate and manage replenishment plans to maintain target service levels while minimizing excess and aging inventory (SAP/Excel).Monitor stock coverage (days on hand), safety stock, and reorder points; recommend adjustments as needed
Supply Planning and CoordinationTranslate demand forecasts into feasible supply and replenishment plans for packed goods.Coordinate with production, procurement, logistics, and warehousing teams to ensure replenishment plans are executable.Identify and proactively communicate supply constraints, capacity issues, or material shortages impacting finished goods availability.
Analysis & Performance MonitoringTrack and analyze key KPIs such as service level, OTIF, inventory turns, slow-moving inventory, and forecast adherence Investigate root causes of inventory imbalances (overstock, shortages, write-offs) and propose corrective actions Support S&OP processes by providing inventory insights, risks, and scenario analysis related to packed product supply
Systems, Data & Process ImprovementMaintain accurate planning data in ERP and planning systems (item parameters, lead times, MOQ, pack sizes, etc.)Improve replenishment logic, planning parameters, and standard operating proceduresSupport continuous improvement initiatives related to inventory optimization, replenishment efficiency, and cost reduction
Cross-Functional CollaborationWork closely with Demand Planning, Commercial, Logistics, and Finance to align supply decisions with business prioritiesCommunicate inventory risks, constraints, and replenishment plans clearly to internal stakeholders
Qualifications & ExperienceMust be fluent in English (written/spoken)Bachelor’s degree in Supply Chain, Operations, Business, or related field2–5 years of experience in supply planning, replenishment, or inventory management (CPG or food industry preferred)Strong analytical skills with the ability to interpret data and translate it into actionable plansExperience working with ERP systems (SAP preferred) and advanced ExcelUnderstanding of inventory concepts (safety stock, service levels, MOQ, lead times, inventory turns)Collaborative mindsetAbility to present and host meetings
BenefitsAnnual discretionary bonus3 weeks paid vacationHealth and dental insurance (premiums covered 100% by employer) after 3 months of employmentTelus Virtual Health Care Telemedicine & Employee Assistance Program5 Personal/sick days50% subsidized gym membership (Fit Forme Sources)Half a day off on your birthdayHybrid work-from-home policy (3 days in the office / 2 days from home)Flexible Friday hours (finish at 1 pm during summer, and at 3 pm other months)Weekly fresh fruit program in officeCasual dress code and working environmentNew office space with free parking and electric charging stationsDynamic work environment in a fast-paced, growing international company
About the employerFounded in 2001 as an international food trading company, ArdoVLM is now a recognized leader in global food supply chain integrity management.
Building on an import-export business model with strategic investments in food safety auditing; farming and food processing, ArdoVLM’s commitments to brand protection are the foundation upon which we guarantee the quality of the competitively priced foodstuffs that we bring to market.
Service, quality, and integrity day in and day out, year after year.
Only candidates who are considered for the position will be contacted.
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Le planificateur d'approvisionnement relève directement du responsable de la chaîne d'approvisionnement et est chargé de garantir une disponibilité optimale des produits emballés (finis) en analysant la demande, les niveaux de stock et les contraintes d'approvisionnement afin de prendre des décisions de réapprovisionnement opportunes et rentables. Ce poste consiste à équilibrer les niveaux de service, les objectifs de stock et le fonds de roulement tout en soutenant la croissance commerciale et l'efficacité opérationnelle. Il requiert une personne analytique et soucieuse du détail, capable d'établir des priorités et de travailler efficacement avec différents services.
Principales responsabilitésProcessus de réapprovisionnement pour les comptes VMI (Vendor Managed Inventory) :Analyser les niveaux de stocks de produits finis dans les entrepôts et les points de distribution afin de déterminer les besoins de réapprovisionnement.Générer et gérer des plans de réapprovisionnement afin de maintenir les niveaux de service cibles tout en minimisant les excédents et les stocks périmés (SAP/Excel).Surveiller la couverture des stocks (jours disponibles), les stocks de sécurité et les points de réapprovisionnement ; recommander des ajustements si nécessaire.
Planification et coordination de l'approvisionnementTraduire les prévisions de la demande en plans d'approvisionnement et de réapprovisionnement réalisables pour les marchandises emballées.Coordonner avec les équipes de production, d'approvisionnement, de logistique et d'entreposage afin de garantir la faisabilité des plans de réapprovisionnement.Identifier et communiquer de manière proactive les contraintes d'approvisionnement, les problèmes de capacité ou les pénuries de matériaux ayant un impact sur la disponibilité des produits finis.
Analyse et suivi des performancesSuivre et analyser les indicateurs clés de performance tels que le niveau de service, l'OTIF, la rotation des stocks, les stocks à rotation lente et le respect des prévisions. Rechercher les causes profondes des déséquilibres des stocks (surstockage, pénuries, radiations) et proposer des mesures correctives. Soutenir les processus S&OP en fournissant des informations sur les stocks, les risques et des analyses de scénarios liés à l'approvisionnement en produits emballés.
Amélioration des systèmes, des données et des processusMaintenir des données de planification précises dans les systèmes ERP et de planification (paramètres des articles, délais, MOQ, tailles d'emballage, etc.)Améliorer la logique de réapprovisionnement, les paramètres de planification et les procédures opérationnelles standard.Soutenir les initiatives d'amélioration continue liées à l'optimisation des stocks, à l'efficacité du réapprovisionnement et à la réduction des coûts.
Collaboration interfonctionnelleTravailler en étroite collaboration avec les équipes de planification de la demande, commerciales, logistiques et financières afin d'aligner les décisions d'approvisionnement sur les priorités commerciales.Communiquer clairement les risques liés aux stocks, les contraintes et les plans de réapprovisionnement aux parties prenantes internes.
Qualifications et expérienceMaîtrise parfaite de l'anglais (écrit/parlé)Licence en chaîne d'approvisionnement, opérations, commerce ou dans un domaine connexe2 à 5 ans d'expérience dans la planification des approvisionnements, le réapprovisionnement ou la gestion des stocks (de préférence dans le secteur des biens de consommation courante ou de l'alimentation)Solides compétences analytiques et capacité à interpréter des données et à les traduire en plans d'actionExpérience des systèmes ERP (de préférence SAP) et d'Excel avancéCompréhension des concepts liés aux stocks (stock de sécurité, niveaux de service, quantité minimale de commande, délais d'approvisionnement, rotation des stocks)Esprit collaboratifCapacité à présenter et à animer des réunions
AvantagesPrime annuelle discrétionnaire3 semaines de congés payésAssurance maladie et dentaire (primes couvertes à 100 % par l'employeur) après 3 mois d'emploiProgramme de télémédecine et d'aide aux employés Telus Virtual Health Care5 jours de congés personnels/maladieAbonnement à une salle de sport subventionné à 50 % (Fit Forme Sources)Une demi-journée de congé pour votre anniversairePolitique de travail hybride à domicile (3 jours au bureau / 2 jours à domicile)Horaires flexibles le vendredi (fin de la journée à 13 h en été et à 15 h les autres mois)Programme hebdomadaire de fruits frais au bureauCode vestimentaire et environnement de travail décontractésNouveaux locaux avec parking gratuit et bornes de recharge électriqueEnvironnement de travail dynamique dans une entreprise internationale en pleine croissance et en constante évolution
Seuls les candidats retenus pour le poste seront contactés.
The Customer Excellence Manager (CEM) plays a pivotal role in guiding and supporting the customer excellence team. Reporting to the Director, Customer Excellence, the CEM acts as a key partner in elevating the customer excellence team to deliver EPIC customer experiences. This role is responsible for overseeing day-to-day team performance, resolving escalated issues, and driving continuous process improvements. In addition to building strong customer relationships, the CEM fosters a collaborative, high-performing environment that reflects company values and service standards, ensuring excellent customer experiences, satisfaction, and long-term loyalty.
Key ResponsibilitiesTeam Leadership & SupportCoach and support a team of Customer Excellence Specialists (CES) in handling customer inquiries, orders, and issues across various channels (phone, email, Teams).Serve as the first point of escalation for complex or high-priority customer issues, resolving them promptly and efficiently while maintaining a positive customer experience.Support the Director, Customer Excellence, in the recruitment and onboarding of new hiresSupport the Director in providing ongoing training and development to team members and conducting feedback and coaching sessions.Collaborate cross-functionally with other departments (ie, Commercial, Logistics, IT) to resolve service-related issues and elevate the overall customer experience.Support the Director in driving cultural change and a customer-first focus within the customer excellence team
Customer Relationship ManagementBuilding strong customer relationships with key accountsHelp team address and resolve customer issues and concerns in a timely and effective manner, collaborating with other departments as neededEnsure accurate and updated customer records are maintained
Process ImprovementIdentify process inefficiencies and propose or implement improvements to enhance team productivity and customer satisfaction.
Identify and address any gaps in the customer journey to optimize processes and ensure EPIC customer experiences
Reporting & AnalysisMonitoring and assessment of team performance, providing feedback, coaching, and conducting semi-annual reviews in partnership with the DirectorPrepare and report on team performance and service metrics, present insights and recommendations to leadership.
QualificationsBachelor’s degree in administration or a related field5+ years of managerial experience in customer service or a related roleProven leadership skills with the ability to lead with empathy, drive accountability and motivate team membersStrong interpersonal and communication skills; able to inspire and guide others.Proven ability to manage multiple priorities in a fast-paced environment.Excellent problem-solving skills and a customer-centric mindset.Proficiency with SAP is a strong assetFluently bilingual in both English and FrenchAbility to travel as required
BenefitsPart of the annual discretionary bonus planHealth/Dental insurance coverage (100% of premiums paid by the company) after 3 months of employmentTelus Virtual Health Care Telemedicine after 3 months of employmentEmployee Assistant Program EAP after 3 months of employment3 weeks paid vacation per year 5 personal/sick days per year2 days per week Work from Home, 3 days in the office (expected in office FT to train for first 8-10 weeks)50% subsidized gym membership to Fit Form West IslandFlex Friday working hours (end day at 1 pm during summer months, 3 pm all other months) Casual-professional work environmentWeekly fresh fruit program in the office Free onsite parking with free electric car charging stationsOutdoor patio for lunches and events
Our CultureAt ArdoVLM, you’ll find more than just a job — you’ll join a workplace built on collaboration, trust, and teamwork. We value open communication, supporting one another, and celebrating achievements together. We’re also committed to your growth: whether through learning opportunities, exposure to different areas of the business, or career progression, you’ll have the chance to keep developing your skills and advancing your career. Employees often describe working here as rewarding, motivating, and genuinely enjoyable — a place where people are happy to contribute their best every day.
About the employerFounded in 2001 as an international food trading company, ArdoVLM is now a recognized leader in global food supply chain integrity management.Building on an import-export business model with strategic investments in food safety auditing, farming, and food processing, ArdoVLM’s commitments to brand protection are the foundation upon which we guarantee the quality of the competitively priced foodstuffs that we bring to market.Service, quality, and integrity day in and day out, year after year.
Only candidates who are considered for the position will be contacted.
As a proactive communicator dedicated to delivering EPIC customer experiences, the CES is a key liaison between internal teams, suppliers, and customers. This role manages the full order cycle, supports commercial growth, and ensures seamless product delivery.
Key Responsibilities:Manage customer accounts from onboarding through daily operationsAddress customer inquiries directly and resolve issues efficientlyBuild and maintain relationships with suppliers, clients, and the commercial teamOversee the order cycle from entry to deliveryCoordinate with suppliers around the globe for accurate and timely fulfillment of ordersCollaborate with internal supply chain, logistics, and trade services teams to ensure on-time deliveriesMonitor inventory levels and flag potential shortagesEnter and manage purchase orders and sales orders into ERP (SAPB1)Create new items in SAPB1 as needed for your customersCreate customer schedules and prepare internal reportsProactively communicate updates and confirmations to clients Process credit/debit notes for suppliers/customers
Qualifications:Bachelor’s degree in Business, Logistics, or related fieldFluent in English (French bilingualism preferred)2+ years in Customer Service, Account Management, or Sales SupportStrong communication, analytical, and problem-solving skillsAbility to multitask and manage priorities effectivelyIntermediate Microsoft Office 365 skills (Excel, Outlook)Comfortable with numbers and unit conversions (weight/currency)SAP Business One experience is a plusSpanish or Portuguese language skills are an asset
BenefitsPart of the annual discretionary bonus planHealth/Dental insurance coverage (100% of premiums paid by the company) after 3 months of employmentTelus Virtual Health Care Telemedicine after 3 months of employmentEmployee Assistance Program EAP after 3 months of employment3 weeks paid vacation per year5 personal/sick days per year2 day per week Work from Home, 3 days in office (expected in office full time to train for first 8-10 weeks)50% subsidized gym membership to Fit Form down the street from the officeFlex Friday working hours (end to day 1 pm during summer, 3 pm all other months)Half a day off paid on your birthdayCasual-professional work environmentWeekly fresh fruit program in officeFree onsite parking with free electric charging stationsOutdoor patio for lunches and eventsCompany-paid outings
Our CultureAt ArdoVLM, you’ll find more than just a job — you’ll join a workplace built on collaboration, trust, and teamwork. We value open communication, supporting one another, and celebrating achievements together. We’re also committed to your growth: whether through learning opportunities, exposure to different areas of the business, or career progression, you’ll have the chance to keep developing your skills and advancing your career. Employees often describe working here as rewarding, motivating, and genuinely enjoyable — a place where people are happy to contribute their best every day.
About the employerFounded in 2001 as an international food trading company, ArdoVLM is now a recognized leader in global food supply chain integrity management.Building on an import-export business model with strategic investments in food safety auditing, farming, and food processing, ArdoVLM’s commitments to brand protection are the foundation upon which we guarantee the quality of the competitively priced foodstuffs that we bring to market.Service, quality, and integrity day in and day out, year after year.
Only candidates who are considered for the position will be contacted.
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En tant que communicateur proactif dédié à offrir une expérience client exceptionnelle, le CES est un intermédiaire clé entre les équipes internes, les fournisseurs et les clients. Ce poste consiste à gérer l'ensemble du cycle de commande, à soutenir la croissance commerciale et à garantir une livraison fluide des produits.
Principales responsabilités :Gérer les comptes clients, de l'intégration à l'exploitation quotidienne.Répondre directement aux demandes des clients et résoudre les problèmes de manière efficace.Établir et entretenir des relations avec les fournisseurs, les clients et l'équipe commerciale.Superviser le cycle des commandes, de la saisie à la livraison.Coordonner les fournisseurs à travers le monde pour garantir une exécution précise et rapide des commandes.Collaborer avec les équipes internes chargées de la chaîne d'approvisionnement, de la logistique et des services commerciaux afin de garantir des livraisons dans les délais.Surveiller les niveaux de stock et signaler les pénuries potentielles.Saisir et gérer les bons de commande et les commandes client dans l'ERP (SAPB1)Créer de nouveaux articles dans SAPB1 selon les besoins de vos clientsCréer des calendriers clients et préparer des rapports internesCommuniquer de manière proactive les mises à jour et les confirmations aux clients Traiter les notes de crédit/débit pour les fournisseurs/clients
Qualifications :Licence en commerce, logistique ou dans un domaine connexeMaîtrise de l'anglais (bilinguisme français apprécié)Au moins 2 ans d'expérience dans le service client, la gestion de comptes ou l'assistance commercialeSolides compétences en communication, en analyse et en résolution de problèmesCapacité à mener plusieurs tâches de front et à gérer efficacement les prioritésCompétences intermédiaires en Microsoft Office 365 (Excel, Outlook)Aisance avec les chiffres et les conversions d'unités (poids/devise)Une expérience avec SAP Business One est un plusLa maîtrise de l'espagnol ou du portugais est un atout
Avantages sociauxParticipation au programme annuel de primes discrétionnaires.Couverture d'assurance maladie/dentaire (100 % des primes payées par l'entreprise) après 3 mois d'emploi.Télémédecine Telus Virtual Health Care après 3 mois d'emploi.Programme d'aide aux employés (PAE) après 3 mois d'emploi.3 semaines de congés payés par an.5 jours de congés personnels/maladie par an.2 jours par semaine de télétravail, 3 jours au bureau (présence au bureau à temps plein requise pour la formation pendant les 8 à 10 premières semaines)Abonnement à la salle de sport Fit Form située à proximité du bureau subventionné à 50 %Horaires de travail flexibles le vendredi (fin de la journée à 13 h en été, à 15 h le reste de l'année)Une demi-journée de congé payé pour votre anniversaireEnvironnement de travail décontracté et professionnelProgramme hebdomadaire de fruits frais au bureauParking gratuit sur place avec bornes de recharge électriques gratuitesPatio extérieur pour les déjeuners et les événementsSorties payées par l'entreprise
Notre cultureChez ArdoVLM, vous trouverez plus qu'un simple emploi : vous rejoindrez un lieu de travail fondé sur la collaboration, la confiance et le travail d'équipe. Nous valorisons la communication ouverte, le soutien mutuel et la célébration collective des réussites. Nous nous engageons également à favoriser votre épanouissement : que ce soit par le biais d'opportunités d'apprentissage, d'une exposition à différents domaines de l'entreprise ou d'une progression de carrière, vous aurez la possibilité de continuer à développer vos compétences et à faire avancer votre carrière. Les employés décrivent souvent leur travail ici comme gratifiant, motivant et vraiment agréable, un endroit où les gens sont heureux de donner le meilleur d'eux-mêmes chaque jour.
À propos de l'employeurFondée en 2001 en tant que société internationale de négoce alimentaire, ArdoVLM est aujourd'hui un leader reconnu dans la gestion de l'intégrité de la chaîne d'approvisionnement alimentaire mondiale.S'appuyant sur un modèle commercial d'import-export avec des investissements stratégiques dans l'audit de la sécurité alimentaire, l'agriculture et la transformation alimentaire, l'engagement d'ArdoVLM en faveur de la protection des marques est le fondement sur lequel nous garantissons la qualité des produits alimentaires à prix compétitifs que nous commercialisons.Service, qualité et intégrité jour après jour, année après année.
Seuls les candidats retenus pour le poste seront contactés.
As a Junior Food Safety Coordinator, you will support day-to-day food safety operations with a focus on managing documentation, shipment compliance, and AI-based platform troubleshooting.
Your role plays a vital role in bridging compliance, data, and digital transformation across departments. It includes supporting the team on Certificate of Analysis (COA) operations, documentation review, and data entry into our ERP system which tracks all order related information and documentation. For FSQA, you are also the Project Coordinator (working with an external AI company) for the deployment of our AI-based COA review automation and COA document packages (\"docpacks\") sending out platform which must remain aligned with the ERP system. You’ll work cross-functionally with stakeholders - External (Customer, Supplier, Warehouses, AI-consultant) and Internal (Commercial, Supply Chain, and Logistics teams) - to ensure COA document packages (COA docpacks) meet customer and regulatory microbiology standards. This role requires excellent organizational, technical, and communication skills in a fast-paced environment.
Core ResponsibilitiesA. Food Safety Documentation & Data ReviewMonitor internal shipment dashboards and lot code mapping to create compliant docpacks.Review Certificates of Analysis (COAs) against customer and industry microbiology standards.Upload supplier documentation to customer platforms and internal databases.Ensure timely and accurate updates to SOPs and internal training materials.Transcribe in-house FSQA training videos into formal documentation.Support New Item Creation process by verifying food safety documentation against product specifications.B. Platform & Process SupportOperate and troubleshoot the AI-based shipment documentation platform.Resolve exceptions, escalate issues when necessary, and ensure smooth daily operations.Maintain clean, version-controlled digital records using SharePoint and internal tools.C. Cross-Department CommunicationLiaise with internal teams to support COA operations and troubleshooting.Coordinate with customers and global suppliers for document clarification and timelines.Provide timely follow-ups and ensure open communication channels across stakeholders.D. Administrative & Ad-Hoc SupportSupport FSQA Manager in day-to-day coordination and long-term projects.Assist with filing, formatting, and reporting tasks as needed.Participate in special tasks or compliance projects across the department.
Required SkillsOrganizational & AnalyticalStrong multitasker with ability to prioritize under pressure and meet deadlines.Detail-oriented with an analytical mindset for reviewing technical data.Well-organized with an acute sense of observation and document accuracy.Initiative & OwnershipTakes full ownership of assigned tasks and sees them through to completion.Proactively looks for solutions and identifies process improvements.Able to summarize complex issues into clear, actionable steps.Communication & TeamworkExcellent English written and oral communication skills (Spanish is an asset).Confident in communicating across departments and cultures.Demonstrates professionalism, courtesy, and reliability in team settings.Technical ProficiencyComfortable working in fast-paced, tech-enabled environments.Efficient and effective on computers, with strong learning agility.Tools: Word, Excel, Outlook, Adobe, SharePoint, MS TeamsAssets: SAP Business One (SAPB1), experience in AI-based platforms, basic programming knowledge
Education & Work ExperienceDiploma, Degree, or Post-Baccalaureate Certificate in Food Science, Food Safety, Biological Sciences with Computer Science inclination, or related field.Previous Computer Programming and AI-based project experience is preferred.Previous experience in the food industry is a strong asset.Formal training in microbiology or food safety standards an asset.
BenefitsPart of the annual discretionary bonus planHealth/Dental insurance coverage (100% of premiums paid by the company) after 3 months of employmentTelus Virtual Health Care (Telemedicine) after 3 months of employment2 weeks paid vacation per year5 personal/sick days per year2 days per week Work from Home, 3 days in the office (expected in office full time to train for first 8-10 weeks)50% subsidized gym membership to Fit Form down the street from the officeFlex Friday working hours (end to day 1 pm during summer, 3 pm all other months)Casual-professional work environmentWeekly fresh fruit program in the officeFree onsite parking with free electric charging stationsOutdoor patio for lunches and eventsCompany-paid team-building outings
About the employerFounded in 2001 as an international food trading company, ArdoVLM is now a recognized leader in global food supply chain integrity management.Building on an import-export business model with strategic investments in food safety auditing, farming, and food processing, ArdoVLM’s commitments to brand protection are the foundation upon which we guarantee the quality of the competitively priced foodstuffs that we bring to market.
Only candidates who are considered for the position will be contacted.
