Join Ascend Fundraising Solutions’ fast-paced and rapidly growing Multi-Charity Lottery Division , where success means making a difference for hundreds of charities. In its first year alone, this division raised over $10M for more than 120 charities across Canada.
As a Program Specialist , your first priority will be ensuring the seamless execution and operations of our multi-charity lottery programs. You will also play a key role in supporting partner success by acting as a direct point of contact for charitable organizations, helping them maximize their fundraising outcomes. This role offers a unique opportunity to contribute to a mission-driven, impactful business line that directly benefits communities across Canada.
Key Responsibilities
Charity Partner Onboarding and Success Serve as the primary point of contact for onboarding new charity partners, ensuring a smooth setup process and a positive experience. Provide resources and support to help partners achieve fundraising success while minimizing their operational burdens. Maintain and update the Partner Hub/Portal with accurate and up-to-date resources to ensure partners have the tools they need.
Winner and Prize Fulfillment Verify draw results and contact winners to inform them of their prizes. Manage prize fulfillment logistics and liaise with charities when winners have supported their organizations. Collaborate with the marketing team to gather winner photos and testimonials for promotional campaigns.
Operational and Project Support Collaborate with the Senior Program Manager to ensure smooth progression of day-to-day tasks for client accounts and on-time delivery within established timelines. Fulfill project management responsibilities as defined by the Senior Program Manager, ensuring project objectives and deadlines are met. Attend client meetings, document key takeaways, and input action items into Asana for appropriate team members to execute.
Finance and Reporting Support Assist with invoice processing and accounts payable reconciliation, collaborating with the Finance team to ensure accuracy. Assist with data collection and analysis for project KPIs
Marketing, PR and Media Liaison Act as a point of contact for media-related activities, managing outreach, monitoring media coverage, and supporting marketing efforts. Collaborate with internal marketing stakeholders to ensure execution of cross-functional tasks.
Qualifications and Skills Education: Bachelor’s degree in business administration, communications, or a related field preferred. Experience: 1-3 years in program coordination, operations, or related roles; experience in non-profit or lottery sectors is a plus. Technical Proficiency: Familiarity with tools such as GA4, Notion , Asana , Microsoft 365 , and Excel is valued.
Skills: Exceptional communication skills, both written and verbal, for partner management and winner communications. Strong organizational skills with the ability to prioritize and manage multiple tasks against hard deadlines. Attention to detail, especially in operational and regulatory aspects where accuracy is critical. Proactive problem-solving and adaptability in a fast-paced environment.
What We Offer
Mission-Driven Impact: Be part of a company that focuses on doing good for charities, furthering important causes, and making a difference in communities across Canada. Growth-Oriented Culture: Thrive in a team that values innovation, professional development, and success. Hybrid Work Environment: Employees work both in-office and remotely, depending on the day of the week, ensuring flexibility and collaboration. Competitive Compensation: Includes a competitive salary and bonus structure. Benefits Package: Comprehensive health coverage. Retirement Savings Program: Matching RESP contributions to help secure your future.
AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.
WHO WE ARE Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks Foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs Foundation, Boston Red Sox Foundation, Big Brothers Big Sisters, Thunder Bay Regional Health Science Foundation, Arizona Humane Society, and many others.
We are disrupting the fundraising model by helping charitable organizations, raise funds by using our electronic raffle solutions, raise recurring donations, build on their donor datasets, build deeper engagement from their donor databases, and achieve record donor revenues.
As a leading provider of strategy and technology for 50/50 raffles, sweepstakes, and Catch the Ace raffles, we’ve helped over 500 charitable organizations raise over $1 billion on our platform to date, and we’re only just getting started.
As a Program Manger, your contribution to the strategic development and maximizing the efficiency of your book of business is important. This position holds a great deal of responsibility, and your leadership skills will play a crucial role in increasing profitability, client satisfaction, and establishing AscendFS as one of the best companies in the industry. You will have the opportunity to collaborate closely with the President, Client Services and play a vital role in enhancing the financial performance of your clients portfolios.
YOUR ROLE
• Lead the strategic planning process for lottery programs, ensuring alignment with organizational goals. • Develop comprehensive program strategies to maximize effectiveness and achieved outcomes. • Accountable for overseeing and being directly involved with the execution of program initiatives, ensuring adherence to timelines and budgets. • Developing strategic plans for in-person selling initiatives aimed at maximizing program effectiveness and revenue generation. • Identifying potential sponsorship opportunities and evaluating their alignment with programs. • Oversee the application process for Provincial licenses, ensuring compliance with regulatory requirements. • Oversee the onboarding process for partners, ensuring smooth integration. • Regularly communicate updates to partners, ensuring they are well-informed about program progress and any new developments. • Analyze data and insights to assess program performance, return on investment, and identify strategies for improvement. • Implement performance tracking mechanisms to monitor program effectiveness and accurately measure return on investment. • Ensure websites are properly executed. • Coordinate digital advertising campaigns to increase program visibility and engagement. • Lead the coordination of e-news, social media, traditional media, and SMS campaigns to effectively promote program activities. • Oversee the management of PR initiatives to boost program visibility and reputation. • Ensure all clients and stakeholders have access to relevant information through SharePoint, promoting transparency and accessibility. • Prepare reconciliation data, wrap-up reports, and final reports for Regulatory with a focus on accuracy and deadlines. • Develop innovative program ideas and ensure their successful implementation to expand program offerings and reach new audiences.
Desired Skills and Experience • 5+ years of experience in Program Management • Successful completion of a post-secondary program in a relevant field (e.g., project management, marketing, public relations, communications, business) • Growth marketing and experience with e-commerce • B2C relationship management skills: ability to listen, understand, empathize, communicate constructively • Fundraising experience is an asset. Knowledge of lotteries, raffles and sweepstakes is preferred. • Non-Profit/Charity experience is preferred • Excellent skills in leadership and time management • Superior communications skills both written and oral • Problem solving skills that allow to quickly assess situations and make effective judgement calls • Employs an understanding of analytics and uses such knowledge to insights to deliver strategic recommendations to improve performance. • Thrives in a fast-paced environment; able to effectively prioritize, escalate and follow through on expected deliverables in accordance with deadlines and urgent matters. • Experience with project management systems such as Asana is an asset. • Proficient with CRM software, Office 365
What we’d like to see in our ideal candidate • You are a self- starter, resourceful, and can turn your ideas quickly into implementations • You demonstrate a strong passion for innovation and creativity, constantly pursuing fresh opportunities and solutions • You have a strong passion for continuous learning, both in your field and for your personal growth • You thrive on a sense of purpose and satisfaction that comes from staying productive and successfully completing your responsibilities. You experience a great sense of satisfaction when your hard work leads to success • You are someone who takes initiative and is willing to step outside your comfort zone. • You value the importance of working together and understand the importance of collaborating with various departments • You possess a strong motivation to achieve personal success and assist others in doing so as well • You are highly motivated to grow and expand your skillset • You can successfully balance competing priorities, complex situations, and tight deadlines • You are passionate about helping charitable organizations raise money and increase their impact in their communities
WHY WORK AT ASCEND?
• Ascend is a market leader in the fundraising solutions sector and have a proven and highly regarded senior management team • A team that is intellectually curious, dedicated, and has a willingness to get the job done • Help grow a company that helps charities and NPOs fund their charitable causes • Competitive compensation package, including your preferred hardware • Hybrid work environment
AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.
Ascend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us further our impact.
️ The Role As our Email Production Specialist, you'll focus on building and testing email campaigns in Customer.io , lots of them. For example, since May 2024, we sent 19,995,812 emails. We’re on a run-rate of 3.6 million emails per month. We anticipate doubling that number in 2025. You'll work with an email builder, templates and automation flows to ensure our emails are built properly and efficiently. You will be a critical member of the Ascend team.
Your Responsibilities Build campaigns in Customer.io using our established templates Create and update segments based on campaign requirements Set up automation flows and ensure proper targeting Make HTML/CSS/Liquid adjustments when needed Execute A/B tests based on our testing roadmap Manage SMS campaign setup and delivery
Your Goals Execution → Deliver campaigns on time and error-free Quality → Maintain high standards in testing and delivery Efficiency → Streamline campaign setup and testing processes
About Ascend
Ascend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us further our impact. Our Customer Success team ensures our clients thrive by delivering tailored solutions and providing expert guidance at every step.
Position Overview The Enterprise Customer Success Manager (CSM) will play a key role in driving the success of high-value clients, overseeing all aspects of their lottery campaigns, from strategy to project management. You will be responsible for managing campaign development, overseeing marketing execution, and performance analytics, ensuring that all initiatives are aligned with client goals and optimized for success.
This role requires a collaborative, data-driven approach to continuously test, iterate, and improve strategies that will drive sustainable growth and revenue. The ideal candidate thrives in a performance-based model where both company and client success are intertwined.
Key Responsibilities Act as the primary point of contact for enterprise-level clients, fostering strong relationships and delivering strategic solutions that drive success. Strategically manage a portfolio of charity accounts, with a focus on high-value clients. Proactively identify and address client needs to maximize client retention and satisfaction. Collaborate with clients during the onboarding process to ensure a smooth transition onto our platform and timely campaign launches. Stay informed about lottery regulations in the regions where clients operate and assist clients in maintaining compliance. Develop and manage lottery campaign budgets, themes, and structures, including prizing strategies, ticket tiers, and bonus numbers. Define key metrics and KPIs, and align them with clients' quarterly and annual goals. Identify areas for testing and innovation, ensuring campaigns evolve with new tactics and strategies. Oversee the development and execution of multi-channel marketing campaigns, including email, SMS, paid media, and traditional media. Collaborate with internal teams to ensure campaigns are delivered on time, within budget, and to client expectations. Monitor campaign performance with live dashboards, weekly reports, and post-campaign analyses. Lead quarterly strategy meetings to review performance and optimize future initiatives.
Requirements Bachelor’s degree in business, Marketing, or a related field (preferred). Minimum of 5 years in customer success, account management, or a similar role with a focus on enterprise-level clients, preferably in lottery campaigns, SaaS, or digital marketing. Proficient in overseeing digital marketing campaigns, understanding data analytics, and improving performance through insights. Ability to leverage data to drive campaign improvements and optimize results for clients. Excellent communication and relationship-building skills, with a passion for ensuring client success. Proven ability to manage multi-stakeholder projects, balancing strategic initiatives with tactical execution. Strong ability to manage client challenges with creative solutions and a collaborative approach. Previous Sales Experience (Preferred): The role requires the ability to attain customer buy-in not only during renewal but continuously throughout the contract term to invest in their lottery program (ad spend, more Early Birds, additional prizing, etc.)
AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.
WHO WE ARE Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks Foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs Foundation, Boston Red Sox Foundation, Big Brothers Big Sisters, Arizona Humane Society, and many others.
We are disrupting the fundraising model by helping charitable organizations, raise funds by using our electronic raffle solutions, raise recurring donations, build on their donor datasets, build deeper engagement from their donor databases, and achieve record donor revenues. As a leading provider of strategy and technology for 50/50 raffles, sweepstakes, and Catch the Ace raffles, we’ve helped over 500 charitable organizations raise over $1 billion on our platform to date, and we’re only just getting started.
In this role, you will be the resident expert in email marketing and CRM, ensuring that our email campaigns are efficient, accurate, and effective. You will manage the process of sending millions of emails each year, optimizing our campaigns to ensure they are delivered successfully and inboxed reliably. Your efforts will directly drive revenue for all our marketing initiatives.
YOUR ROLE Email Campaign Management: Build and Manage Campaigns : Construct email campaigns according to the provided copy and design, ensuring all elements are correctly implemented. Oversee the entire email campaign process, ensuring efficient workflow and high-quality output from planning to execution. Quality and Deliverability : Conduct thorough testing and quality assurance to guarantee successful email delivery. Contact and Audience Management: Update Contact Lists : Ensure contacts are up-to-date, clean, and correctly segmented within the platform. Audience Building and Segmentation : Work with other teams to create targeted audience segments for ad campaigns and other marketing initiatives. Leverage user insights and business data to optimize segmentation and content personalization strategies. Automation and Integration: Develop Automation and Integrations : Create and manage automated email sequences and integrations within Customer.io to enhance customer engagement and efficiency. Identify and implement new campaign features and data flows to support email marketing initiatives. Transactional Emails : Build and integrate transactional emails into our e-commerce platform, ensuring they align with overall marketing strategies. Performance Analysis and Reporting: Generate Reports and Analyze Results : Build detailed reports to track and analyze email campaign performance. Determine benchmarks, provide regular performance updates, and make recommendations based on business impact. Email Template Development: Build and Repurpose Templates : Develop email templates using HTML, CSS, and Liquid that can be efficiently repurposed for various campaigns. SMS Campaign Management: Manage SMS Campaigns : Oversee the planning, execution, and optimization of SMS marketing campaigns. Documentation and Best Practices: Document Processes and Learnings : Develop clear and comprehensive SOPs to document best practices and lessons learned. Establish best practices to enhance team effectiveness. Staying Updated: Market Trends : Keep abreast of the latest marketing trends and tools, sharing insights on successful strategies from best-in-class marketing teams.
What You’ve Done: Proven experience of 5+ years in a similar role as an Email Marketing Manager. Exceptional skills in tracking impact and ROI, demonstrating what is – or isn’t – working. Comfortable with CRM systems, email platforms, and data tools. Knowledge of SQL is a plus. Proficient in HTML and CSS. Analyze data to enhance performance and provide actionable insights. Experience with A/B testing and iterative content optimization.
Who You Are: Detail-Oriented: Ensure every email is polished and error-free. Highly Organized: Excel at managing multiple campaigns and projects. Proactive: Take initiative and work well independently. Resourceful: Find innovative solutions and make the most out of available tools. Strong Communicator: Work and communicate collaboratively with others. Passionate About Email Marketing: Be enthusiastic about the field and its technologies. Customer-Centric: Understand the audience and tailor campaigns to their needs. Eager to Learn: Stay current with trends and best practices in email marketing. WHY WORK AT ASCEND?
- Organizational support and a leadership culture focused on helping you develop and progress in your career. - A team that is intellectually curious, dedicated, and driven to achieve results. - The opportunity to join a company at the ground level and have a significant direct impact on the business. - The chance to contribute to a company that helps charities and nonprofit organizations fund their charitable causes. - For in-office employees, a beautiful downtown Toronto office with lake views and convenient proximity to transit. -Hybrid work environment 3 days in office 2 days from home
AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.
WHO WE ARE Ascend Fundraising Solutions partners with nonprofits and foundations, supporting their fundraising efforts through innovative lottery programming. We help organizations maximize revenue, enabling them to fulfill their critical missions. To date, Ascend has helped raise over $1.4B for charities, and we’re seeking a driven individual to help us further our impact.
Our Customer Success team ensures our clients thrive by delivering tailored solutions and providing expert guidance at every step.
As a Customer Success Manager at Ascend, you will play a pivotal role in ensuring the success and satisfaction of our valued charity clients. You will be responsible for building strong, long-lasting relationships with clients, understanding their fundraising goals, and working collaboratively to achieve those objectives. Your primary focus will be on client retention, growth, onboarding, and overall satisfaction.
Responsibilities:
Client Engagement: Build and maintain strong relationships with charity clients, serving as their primary point of contact. Account Management: Strategically manage a portfolio of charity accounts, with a focus on high-value clients. Retention: Proactively identify and address client needs to maximize client retention and satisfaction. Growth: Identify opportunities for growing lottery revenue and upselling services within the platform to increase revenue. Client Support: Provide expert guidance and support to clients on the use of our lottery platform, ensuring they can effectively meet their fundraising objectives. Onboarding: Collaborate with clients during the onboarding process to ensure a smooth transition onto our platform and timely campaign launches. Data Analysis: Regularly analyze client lottery campaign data and provide actionable insights and recommendations for optimization. Feedback Loop: Gather client feedback and insights to help improve our product and service offerings. Collaboration: Work closely with cross-functional teams, including Sales, Marketing, Product, and Support, to ensure a cohesive client experience. Regulatory Compliance: Stay informed about lottery regulations in the regions where clients operate and assist clients in maintaining compliance.
What you bring Bachelor's degree in Business, Marketing, or a related field (preferred). Proven experience of a minimum of 3+years in a Customer Success, Account Management, or similar role. Strong understanding of lottery fundraising or a willingness to quickly become knowledgeable. Exceptional communication, relationship-building, and problem-solving skills. Data-driven mindset with the ability to analyze campaign performance and provide strategic recommendations. High level of empathy and a customer-centric approach. Ability to work independently and as part of a team in a dynamic and fast-paced environment. Strong organizational and time-management skills.
What We Offer Hybrid Work Environment: Employees work both in-office and remotely, ensuring flexibility and collaboration. Competitive Compensation: Includes a competitive salary and performance-based bonus structure. Retirement Savings Program: Matching RESP contributions to support your future. Growth-Oriented Culture: Thrive in an environment that values innovation, personal development, and success. Mission-Driven Impact: Contribute to meaningful work by supporting charities in achieving their fundraising goals.
AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.
