OverviewGeneral Manager (The Rogers Centre - Toronto Blue Jays) role at ASM Global. The General Manager serves as the senior on-site leader responsible for overseeing Stadium Operations, reporting to the on-site Vice President of Operations. This role provides strategic and operational leadership to the component management team, ensures alignment with client objectives, meets financial and operational targets, and delivers the highest level of guest experience.ResponsibilitiesExecute Legends Hospitality operational strategy at Rogers Centre while ensuring alignment with client expectations. Support the VPO by driving operational excellence and maintaining open, responsive communication.Maintain strong client relationships by delivering high-quality service and customer satisfaction; identify client needs and promote Legend Hospitality programs with the VPO.Conduct internal audits and lead process improvements to enhance financial performance and operational efficiency.Ensure compliance with Legends Hospitality standards, government regulations, and accrediting body requirements regarding food safety, sanitation, and documentation.Oversee procurement, receiving, storage, and preparation of food and related products; ensure inventory control, equipment maintenance, and hygiene practices.Evaluate food quality and investigate/resolve customer complaints promptly and effectively.Implement safeguards to protect company and client assets; monitor risk and seek guidance on legal, financial, or security concerns when necessary.Monitor financial performance; identify variances and implement strategies to improve productivity and profitability.Gather and analyze customer feedback to guide service enhancements.Participate in client and leadership meetings; provide transparent updates to the VPO.Review and negotiate vendor and business contracts; escalate key decisions to the VPO as needed.Manage labor relations in compliance with applicable labor agreements; address issues and participate in negotiations where appropriate.Promote positive community and civic engagement as a local ambassador for Legends Hospitality.Ensure adherence to Legends Hospitality policies and all applicable laws and regulatory requirements.Promote good employee relations, manager development, and succession planning; ensure consistent training of staff; maintain smooth office operations.QualificationsBachelor’s degree in Food Service, Hospitality, Facilities, or Business Management.Minimum five years of experience in a contracted food and/or professional service environment (preferably in a convention center, stadium, hotel, or restaurant).Minimum five years of experience creating and managing a department budget, product sales, and implementing operational programs and initiatives.Minimum three years of experience leading managers.Minimum two years of experience in financial controls and analysis.Working knowledge of inventory control systems and cost management.Demonstrated understanding of culinary arts and running a culinary operation.Minimum one year of labor relations and negotiations experience.Certification or licensure in food handling, food safety, and alcohol service desired; required within 90 days of employment; HACCP knowledge.Human Resources training.Compensation & BenefitsCompetitive salary, commensurate with experience, and a benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and RSP plan.Working ConditionsLocation: On Site at The Rogers Centre.The physical demands include sitting, standing, walking, and manual tasks as described for essential duties. Specific vision abilities include close vision and the ability to adjust focus.Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Accessibility support is available during recruitment; questions can be directed to RCHR@legends.net.OtherSeniority level: DirectorEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Entertainment #J-18808-Ljbffr
