Fixed Operations Director, Western Canada
Full Time Abbotsford, BC, CA
Join The Ride!
Role:
Fixed Operations Director
Location:
Western Canada
Full Time | Immediate Hire
AutoCanada is Canada's largest publicly traded dealer group. We move fast, we operate with discipline, and we hold ourselves to a high standard. This role is for someone who matches that.
We are looking for a Fixed Operations Director to lead Service and Parts operations across multiple rooftops in Western Canada. This is not a desk job. You will be on the floor, in the stores, and in the numbers. This is your opportunity to put your stamp on AutoCanada’s next chapter of growth.
What you will own
Coach and develop Service and Parts Managers to hit their numbers and grow their teams
Build retention, for staff and customers, as a measurable priority
Analyze performance data and turn it into clear action at the store level
Create and manage annual operating budgets with each location
Monitor CSI, labor gross, parts gross, and absorption across your region
Identify underperformance early and drive correction fast
Support hiring decisions and build bench strength across your stores
Ensure compliance with provincial regulations and company standards
What you bring
Experience in fixed operations leadership, Service Manager level or above
Hands‑on style, you train by doing, not by directing from a distance
Proven ability to retain staff and build team culture through structure and accountability
Clear communicator who earns trust at every level of the organization
Valid driver's license and willingness to travel approximately 50% within Western Canada
Must be legally authorized to work in Canada
What we offer
Competitive compensation and benefits
Employee vehicle purchase and service plans
Employee and Family Assistance Programs
Real opportunity to grow within a national organization that promotes from within
AutoCanada is an equal opportunity employer. We are committed to an inclusive recruitment process and will provide accommodation upon request.
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Full Time Edmonton, AB, CA
Overview
AutoCanada is a leading North American multi-location automobile dealership group and collision center operator. Reporting to the CEO, the Vice President, Real Estate, Facilities & Procurement owns the strategic oversight, management, and optimization of all real property and related facilities owned, leased, and operated by AutoCanada. This role leads the development and execution of strategies for property portfolio management, construction and renovation, compliance, and cost optimization, and it is also responsible for setting and executing the procurement strategy aligned with the business, financial and risk objectives.
Responsibilities
Govern the enterprise real estate portfolio and asset valuation strategy for all existing and acquired real property owned and/or operated by the Company.
Maintain accurate reporting of all real property (leased and owned), brand imaging requirements, and appraised values.
Lead or support diligence for acquisitions, divestures, financing, and refinancing of properties, with a targeted focus on rapid facility integration for newly acquired Canadian collision centers.
Negotiate and oversee supply contracts for services and materials for maintenance, renovation, and new construction projects.
Manage all aspects of construction, including design, compliance, and coordination with internal and external stakeholders.
Support operating and capex budgets as set by senior leadership and/or the Board of Directors.
Establish and track procurement savings targets (cost reduction, cost avoidance, and value creation) tied to facilities, construction, and indirect spend categories to support EBITDA expansion.
Determine competitive cap rates for leased and owned properties in each jurisdiction.
Develop and execute an enterprise procurement strategy for all corporate, facilities, real estate services, and construction-related spend which aligns to operational, financial, and risk objectives.
Lead strategic sourcing events (RFP/RFQ), negotiate commercial terms, and ensure measurable value delivery (savings, service levels, warranties, and performance commitments).
Implement vendor governance including onboarding, performance management, QBRs, issue escalation, and offboarding to ensure service quality and continuity.
Promote procurement compliance through purchasing policies, delegation of authority, competitive bidding thresholds, and buying channels to reduce inefficient spend.
Partner with FP&A and Finance to strengthen spend analytics, budgeting discipline, accrual accuracy, and supplier payment terms (including early payment/discount programs where beneficial).
Recruit, guide, and develop the facilities and procurement teams, building an agile, high-performing shared services group that seamlessly supports regional field leadership.
Foster a culture of performance, accountability, continuous improvement, and cost-consciousness across the newly consolidated procurement and facilities teams.
Partner with internal stakeholders to achieve business objectives and standardize facility and procurement operations by defining requirements, service levels, and specifications that enable effective sourcing and vendor performance management.
Qualifications
Bachelor’s degree in business, Real Estate, Facilities Management, or related field; MBA or equivalent preferred.
10+ years of progressive executive leadership experience in real estate and facilities management, with a large multi-location enterprise.
Proven ability to develop and execute national-scale strategies.
Demonstrated success in leading organizational change and process standardization.
Strong financial acumen and experience with budgeting and P&L management.
Exceptional communication and collaboration skills with executive leadership and cross-functional teams.
Ability to travel as required to AutoCanada business locations, project sites, and Store Support Center.
Perks
Competitive Compensation and Executive Benefits Package
Employee Vehicle Purchase & Service Plans
Company-wide appreciation events and contests throughout the calendar year
Employee and Family Assistance Programs
Professional development and the opportunity to grow your career
Equal Opportunity Employer
We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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Take charge of fixed operations as the Fixed Operations Director for AutoCanada in Western Canada. This full-time role demands a hands-on leader focused on service and parts excellence.
Based in Abbotsford, BC, you will lead multiple locations, coaching managers, enhancing staff retention, and analyzing performance metrics to drive growth. This is your chance to make significant contributions to the operational success of AutoCanada.
Key Responsibilities:
• Guide Service and Parts Managers to meet key performance indicators
• Develop strategies for staff and customer retention
• Analyze and act on operational performance data
• Manage annual budgets and financial accountability
• Monitor compliance with provincial regulations and company standards
Requirements:
• Leadership experience in fixed operations required
• Engaging, hands-on training and mentoring approach
• Excellent communicator across all organizational levels
• Valid driver’s license and travel readiness
• Legal authorization to work in Canada
Utilize your operational insights to foster growth and excellence at AutoCanada.
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Take charge of facilities and procurement at AutoCanada as the Vice President based in Edmonton, AB. Drive strategic management of the real estate portfolio, ensuring compliance and cost-effectiveness.
Reporting to the CEO, your role will focus on comprehensive oversight of all real properties and related procurement strategies. You will lead the integration initiatives for newly acquired collision centers while ensuring optimal use of resources. Your leadership will pave the way for excellence within the facilities and procurement teams.
Key Responsibilities:
• Manage all aspects of construction and facility operations
• Support capital budgets set by senior leadership
• Define and implement procurement strategies across services
• Establish performance metrics for vendor management
• Collaborate with FP&A to enhance financial accuracy
Requirements:
• Bachelor's degree in business or related field; MBA preferred
• 10+ years in executive real estate and facilities roles
• Proven track record of strategy development and execution
• Strong communication and relationship-building skills
• Ability to travel as required for site oversight
Steer procurement and facilities strategies that elevate AutoCanada's operational success in your executive role.
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Salary Range: $90,000.00 To $100,000.00 Annually Join the ride! Part of a bigger team. ACX 417 ACX 417 is proud to be part of the AutoCanada Collision Centres’ network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. Your area of focus. The Assistant Manager is responsible for overseeing the daily operations of an auto body repair facility, ensuring efficient and effective service delivery. This includes managing staff, implementing processes for quality control, and ensuring that repairs are completed on time and within budget. The manager is also accountable for customer satisfaction, handling client inquiries, and resolving any complaints. Additionally, they must ensure compliance with safety standards, inventory management, and maintain strong relationships with insurance companies and suppliers. Strong leadership, communication, and organizational skills are essential for this role. What drives your day-to-day? Oversee daily shop operations, including scheduling, workflow management, and inventory control; responsible for month end and ensuring all targets are met Complete bi-weekly payroll for hourly, salary and flat rate employees and submit to payroll for processing Monitor and maintain all A/P and A/R relating to the Collision Center Collaborate with upper management to develop strategies for improving shop efficiency and profitability Ensure all repairs and services are performed to the highest standards of quality and safety Maintain equipment and tools, ensuring they are in good working condition; manage repairs or replacements as needed Handle customer inquiries and complaints professionally, ensuring customer satisfaction with services provided. Ensure all Insurance programs, guidelines, and procedures are adhered to Attend training, information sessions, and workshops recommended by the Senior Leadership Team Partner with the management team to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality control and employment standards Schedule and arrange OEM training for Estimator and Repair Technicians What are the must-haves… 3+ years previous experience in automobile repair, preferably in a management role Previous experience with collision repairs and familiar with the repair process Exceptional computer skills – Microsoft Word, Outlook, Audatex, Mitchell Connect Excellent communication skills with the ability to motivate and manage a diverse team effectively Possess strong leadership skills and negotiation/conflict resolution skills Demonstrated time management and organizational skill Ability to multi-task and meet deadlines Must have a valid driver’s license The Perks. Competitive Compensation andBenefitsPackage Demo and Fuel Card Employee Vehicle Purchase & Service Plans Employee and Family Assistance Programs Company-wide appreciation events and contests throughout the calendar year Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Can you picture yourself here already? We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. #J-18808-Ljbffr
Embark on a rewarding career as a Sales Associate at Tower Chrysler, a proud member of AutoCanada in Calgary, AB. Utilize your skills to connect with customers through personal interactions and digital communication. In this full-time role, you will guide prospective buyers through the vehicle selection process, emphasizing exceptional customer service and satisfaction. Candidates should have a minimum of 3 years experience in retail or sales, showcasing a results-driven mindset and the ability to foster client loyalty. Key Responsibilities: • Provide assistance to customers in the showroom • Answer questions about vehicle options and financing • Use interpersonal skills to build customer relationships • Keep accurate customer records to support sales efforts • Showcase vehicles through tests and dealership tours Requirements: • 3+ years’ experience in a customer-facing role required • Valid driver’s license with a clean abstract required • High school diploma or equivalent education required • Must be flexible with work hours, including evenings • Strong communication skills and a proactive approach Enhance your sales career with Tower Chrysler and make an impact on customer experiences in Calgary. #J-18808-Ljbffr
Business Development Coordinator - Brantford Honda Full Time • Brantford, ON, CA Position : Business Development Coordinator Dealership : Brantford Honda Location : Brantford, ON Classification : Full Time, Immediate Hire Brantford Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Your area of focus. The Business Development Coordinator will play a key role in driving sales and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business. What drives your day-to-day? Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions. Schedule appointments for service, sales, and other dealership departments by engaging with customers, understanding their needs, and coordinating with the appropriate team members. Qualify leads and potential customers, directing them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion. Assist the service team by providing qualified leads and setting appointments for customer test drives or consultations. Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership. Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders. Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience. Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback. Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates. What are the must-haves… Previous experience in a customer service, sales, or call center role, preferably in the automotive industry. Excellent verbal and written communication skills with the ability to interact professionally with customers and team members. Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner. Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment. #J-18808-Ljbffr
Enhance customer satisfaction as a Business Development Coordinator at Brantford Honda in Brantford, ON. Manage incoming and outgoing inquiries, drive sales, and align with dealership goals. Brantford Honda is seeking a full-time Business Development Coordinator to bolster sales and customer engagement. You will handle calls, emails, and live chat to assist customers with inquiries about services and promotions. This role also requires you to set appointments and connect customers with appropriate departments, ensuring seamless service delivery. Key Responsibilities: • Handle inbound and outbound customer inquiries efficiently • Schedule service and sales appointments with customers • Qualify leads and direct them to relevant departments • Support the service team by providing qualified leads • Utilize CRM software to track interactions and updates Requirements: • Experience in customer service or call center roles • Strong verbal and written communication skills • Ability to identify customer needs and resolve issues • Capability to manage multiple tasks in dynamic settings • Excellent problem-solving skills and customer focus Shape customer experiences and drive success at Brantford Honda while developing your career. #J-18808-Ljbffr
Sales Associate - Crosstown Chrysler Dodge Jeep Ram Full Time Salesperson Edmonton, AB, CA 30+ days ago Requisition ID: 16605 Join the ride! Position : Sales Associate Dealership : Crosstown Chrysler Dodge Jeep Ram Location : Edmonton, AB Classification : Full-Time, Immediate Hire Crosstown Chrysler Dodge Jeep Ram is proud to be apart of the AutoCanada dealership network. AutoCanada is the largest Canadianowned and publicly traded automotive dealer group operating in Canada and theUS. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart ofour success, building long-lasting, trust-based relationships with customersacross Canada. Our national network provides opportunities and support to buildthe career that’s right for you. Working here is fast-paced, non-stop, and alittle unpredictable—and we love it. Your area of focus. The Automotive Sales Representative interacts withcustomers online, over the phone and in-person to guide them through thevehicle purchase process.With your outstanding communication andlistening skills, you’ll help our customers select their perfect vehicle,negotiate terms to ensure that payment options meet their lifestyles, budgets,and expectations all while focusing on providing an exceptionalexperience.Our ideal candidate has at least 3 years of customer-facingexperience, a “hunter” mentality with the ability to stay self-focused, and animpressive track record of building relationships to retain customers. What drives your day-to-day? Greet and assist customers entering the showroom floor, presenting a professional environment that supports automotive sales while ensuring customer satisfaction Answer questions about new cars, used cars, vehicle performance, applications processes and financing for the clientele acting as a ‘subject matter expert’ Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection and finalizing their payment terms Maintain an up-to-date customer database to drive current and future automotive sales for the dealership Present used and new cars through test drives, demonstrations, and dealership walk-throughs Leverage negotiation skills without compromising customer satisfaction to carry out the sales process following dealership standards and policies Send emails and make calls to prospective buyers in an effort to ensure that your daily calendar has the necessary amount of customer appointments to guarantee that productivity goals are being met Follow up with previously sold clients to earn repeat and referral business while maintaining the highest customer satisfaction standards possible, striving for perfection with each transaction Stay current on required dealer group and manufacturer training Other duties as assigned by store leadership What are themust-haves… Must be 18 years of age or older to meet insurance requirements for operating a motor vehicle Possession of authorized documentation required to gain employment, in addition to having a current, valid CA-issued Driver’s License and acceptable Driver’s Abstract Must submit to and adequately pass a pre-employment background and MVR screen prior to employment Open availability to work days, evenings, weekends, and some holidays knowing that employees are required to stay until the customer’s purchase is complete and their satisfaction ensured High school diploma or equivalent required, bachelor’s degree preferred 3+ years of experience in a customer-facing role required with experience in retail, sales, marketing, and customer service being preferred Ability to meet the physical demands of the position, which includes: standing, sitting, walking, bending, crouching, reaching, lifting, etc. Excellent verbal and written communication skills with the ability to construct emails and messages in a professional and inviting manner Has the competitive spirit, drive, outgoing personality, consistency, and resilience to meet monthly sales objectives while following a daily work plan The Perks: Competitive Compensation and Benefits Package Employee Vehicle Purchase & Service Plans Employee and Family Assistance Programs Paid holiday and flex time for full time AutoCanada employees Company-wide appreciation events and contests throughout the calendar year Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we activelysupport everyone in expressing themselves and reaching their full Can you picture yourself here already? We hope so. It’s equally as important that youchoose us as we choose you. Take a sneak peek at what we think makes this oneof the best workplaces around. If you think you’re a good fit to come along onour ride, apply now through our website at www.autocan.ca/careers. We thank allapplicants for their interest; however, only those selected for an interviewwill be contacted. Our commitment extends to reaching out to individuals fromvarious backgrounds and identities. We do not discriminate based on genderidentity, race, national origin, ethnicity, religion, age, sexual orientation,marital or family status, or mental/physical disabilities. AutoCanada iscommitted to collaborating with and providing reasonable accommodations toindividuals with disabilities. If you need accommodation during the recruitmentprocess, please inform your recruiter. #J-18808-Ljbffr
Lead daily operations at ACX 417, a division of AutoCanada, as an Assistant Manager. Your role focuses on overseeing staff and ensuring quality service at our auto body facility. The Assistant Manager position requires strong leadership skills and experience in auto repair, making you an integral part of our operations at ACX 417. You will manage workflow, staff scheduling, and ensure repairs meet quality standards. Additionally, maintain customer satisfaction by resolving inquiries and complaints, all while managing inventory and compliance with safety regulations. Key Responsibilities: • Oversee shop operations and ensure targets are met • Complete payroll processing for all employees • Monitor collision center's A/P and A/R • Collaborate on strategies for shop efficiency • Handle customer complaints professionally Requirements: • Minimum 3 years in automobile repair management • Proven experience with collision repairs • Strong computer skills in relevant software • Excellent motivational communication abilities • Valid driver’s license required Apply your leadership skills in a pivotal role at ACX 417, driving excellence in service and operations. #J-18808-Ljbffr
