Account Manager / Customer Success Manager Location: Montreal (On-site) Salary: 90 000$ - 100 000$ Type: Full time Auxo is hiring an Account Manager/Customer Success Manager for a fast growing AI company helping SMBs increase revenue and performance through a modern growth platform. You will own customer relationships end to end, support their long term success, and help them get maximum value from a powerful suite of AI driven products. This role is ideal for someone who enjoys building strong customer relationships, managing a large portfolio, and driving both retention and expansion. What You Will Do Serve as the day to day point of contact for customers and build strong, long lasting relationships Run performance reviews, monitor account health, analyze results, and surface opportunities to improve outcomes Identify upsell and expansion opportunities across the product suite Partner with Product, Engineering, and Growth to resolve issues quickly and advocate for customer needs Create scalable processes, communication cycles, and playbooks that support long term customer success Maintain a deep understanding of the product and guide customers on best practices to maximize value Who You Are Experience in Account Management, Customer Success, or other client facing roles Strong interpersonal skills and the ability to build trust easily Highly organized with the ability to manage a large book of business independently Comfortable owning revenue related responsibilities such as upsells and expansions Collaborative and proactive in communicating customer feedback internally Excited about AI and motivated to help SMBs adopt new technology Nice to Have Experience with marketing or sales software Familiarity with ads, SEO, or digital growth tools Background working with SMB customers
