Overview At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows. You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology. What You’ll Do Location: Onsite in Belleville, Ontario min 3 days per week
Reports to: Manager, Professional Services Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system. Serve as the primary technical liaison between Axon and the customers. Participate in operational and technical meetings, ensuring effective communication and collaboration. Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team. Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary. Ensure Service Level Requirements (SLRs) and contractual obligations are met. Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements. Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration. Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption. Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records. Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.). Assist in customer security assessments and vendor refresh assessments for major architectural changes. Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes. Maintain and administer deployment records, including shipment tracking and RMA’s. Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension. What You Bring Citizenship with the country of work (required for working with sensitive government data; must pass security clearance). 5+ years of IT experience in a support or deployment role. Experience working with law enforcement and/or government entities. Proven track record of managing customer relationships and technical projects successfully. Ability to work autonomously to meet objectives with minimal oversight. Robust IT background, with expertise in: Software image creation and maintenance. Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies. Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls). API integrations and SAAS applications. Solid ability to tailor technical discussions to varied audiences. Analytical, strategic, and creative problem-solving skills. Exemplary written and verbal communication skills. Highly detail-oriented with proficient organizational and time management skills. Bilingual proficiency in the local language and English for internal communications. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows. You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology. What You’ll Do Location: Onsite in Barrie Ontario min 3 days per week Reports to: Manager, Professional Services Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system. Serve as the primary technical liaison between Axon and the customers. Participate in operational and technical meetings, ensuring effective communication and collaboration. Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team. Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalated when necessary. Ensure Service Level Requirements (SLRs) and contractual obligations are met. Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements. Identify and elevate risks to the Program Manager to facilitate internal and executive collaboration. Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption. Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records. Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.). Assist in customer security assessments and vendor refresh assessments for major architectural changes. Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes. Maintain and administer deployment records, including shipment tracking and RMA’s. Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension. What You Bring Citizenship with the country of work (required for working with sensitive government data; must pass security clearance). 5+ years of IT experience in a support or deployment role. Experience working with law enforcement and/or government entities. Proven track record of managing customer relationships and technical projects successfully. Ability to work autonomously to meet objectives with minimal oversight. Robust IT background, with expertise in: Software image creation and maintenance. Routing, switching methodologies, Wi‑Fi, telecommunications, and Internet technologies. Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls). API integrations and SAAS applications. Solid ability to tailor technical discussions to varied audiences. Analytical, strategic, and creative problem‑solving skills. Exemplary written and verbal communication skills. Highly detail‑oriented with proficient organizational and time‑management skills. Bilingual proficiency in the local language and English for internal communications. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyway. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well‑being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal‑opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
A leading safety technology company in Canada is seeking a Technical Account Manager to be the primary contact for key customers, providing technical expertise and ensuring alignment with customer needs. This position involves collaborating with cross-functional teams and supporting operational goals with Axon's products. Candidates should have significant IT experience and the ability to manage customer relationships effectively. The role is primarily onsite in Barrie, Ontario.
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At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact
As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.
You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.
What You’ll Do
Location: Remote
Travel Expectations: approx. 40% onsite engagements with customers
Reports to: Director, Professional Services Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system. Serve as the primary technical liaison between Axon and the customers. Participate in operational and technical meetings, ensuring effective communication and collaboration. Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team. Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary. Ensure Service Level Requirements (SLRs) and contractual obligations are met. Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements. Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration. Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption. Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records. Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.). Assist in customer security assessments and vendor refresh assessments for major architectural changes. Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes. Maintain and administer deployment records, including shipment tracking and RMA’s. Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension. What You Bring Citizenship with the country of work (required for working with sensitive government data; must pass security clearance). 5+ years of IT experience in a support or deployment role. Experience working with law enforcement and/or government entities. Proven track record of managing customer relationships and technical projects successfully. Ability to work autonomously to meet objectives with minimal oversight. Robust IT background, with expertise in: Software image creation and maintenance. Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies. Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls). API integrations and SAAS applications. Solid ability to tailor technical discussions to varied audiences. Analytical, strategic, and creative problem-solving skills. Exemplary written and verbal communication skills. Highly detail-oriented with proficient organizational and time management skills. Bilingual proficiency in the local language and English for internal communications. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
A leading technology firm in Canada seeks a Technical Account Manager to foster strategic partnerships with key customers. The role requires expertise in Axon technologies, project management, and providing exemplary technical support. The ideal candidate has a strong IT background and experience with law enforcement. Exceptional communication skills are essential. Join us to make a meaningful impact in a fast-paced environment.
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At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact:
The Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.
What You'll Do
Location: Canada (Ontario or Quebec preferred)
Reports to: Manager, Customer Success
Travel : 40% Relationship Management Builds trusted partnerships with command staff, procurement, and training leads. Facilitates executive business reviews (QBRs, annual ROI conversations). Sets the tone for the partnership and develops trusted relationship with customer Ensures the customer understands timelines, delivery scope, key contacts. Translates deployment goals into success criteria (e.g., officer adoption, training outcomes). Internal Alignment Acts as a liaison between Sales, Professional Services, Support, and the customer. Ensures Professional Services deliverables align with broader customer goals. Flags any early signs of friction, dissatisfaction, or resource gaps. Prepares the path for smooth transition from deployment to adoption phase. Develops a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment Create success plans for your customers and document customer progress toward established goals and results Drives usage insights (e.g., reports on activations, training compliance, policy impact). Supports rollout planning for new cohorts or use cases. Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls Learn and share industry best practices in order to solve customer needs Not a first-line support agent, but ensures high-impact issues are addressed cross-functionally. Coordinates with Support, PS, Legal, or Product if needed. Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned Prepares the account for renewal discussions by demonstrating impact. Flags upsell/cross-sell opportunities to Sales (e.g., body-worn cameras, Fusus, VR training). Voice of the Customer (VoC) Collects feedback on product usability, training effectiveness, support responsiveness. Funnels feedback to Product teams to influence roadmap or services. Engage with your customers through regular calls, business reviews and daily needs
What You Bring Bachelor's degree or equivalent work experience 5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans A proven track record of leading process improvements within large organizations Previous experience tracking product adoption and customer engagement through data-analysis tools Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations Exceptional organizational, presentation, and communication skills, both verbal and written Demonstrated ability to deal with change and excel in high-stress situations Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact
As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.
You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.
What You’ll Do
Location: Remote
Travel Expectations: approx. 40% onsite engagements with customers
Reports to: Director, Professional Services Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system. Serve as the primary technical liaison between Axon and the customers. Participate in operational and technical meetings, ensuring effective communication and collaboration. Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team. Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary. Ensure Service Level Requirements (SLRs) and contractual obligations are met. Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements. Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration. Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption. Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records. Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.). Assist in customer security assessments and vendor refresh assessments for major architectural changes. Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes. Maintain and administer deployment records, including shipment tracking and RMA’s. Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension. What You Bring Citizenship with the country of work (required for working with sensitive government data; must pass security clearance). 5+ years of IT experience in a support or deployment role. Experience working with law enforcement and/or government entities. Proven track record of managing customer relationships and technical projects successfully. Ability to work autonomously to meet objectives with minimal oversight. Robust IT background, with expertise in: Software image creation and maintenance. Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies. Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls). API integrations and SAAS applications. Solid ability to tailor technical discussions to varied audiences. Analytical, strategic, and creative problem-solving skills. Exemplary written and verbal communication skills. Highly detail-oriented with proficient organizational and time management skills. Bilingual proficiency in the local language and English for internal communications. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact
As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships. You will provide technical expertise, project management, and customer advocacy to ensure stakeholders achieve operational goals using Axon’s products. Collaborating with cross-functional teams, you will offer valuable insights into customer needs and challenges, influencing internal product roadmaps and projects. Wearing multiple hats—from consultant to product expert to project manager—you will help customers optimize their daily workflows.
You will play a crucial role in ensuring Axon’s solutions align with key customer requirements while providing exemplary technical support and customer service. Your expertise and commitment will directly contribute to Axon’s mission of protecting life and enabling transparency through innovative technology.
What You’ll Do
Location: Remote
Travel Expectations: approx. 40% onsite engagements with customers
Reports to: Director, Professional Services Achieve expertise in Axon technologies, including Axon Evidence, body cameras, and Fleet system. Serve as the primary technical liaison between Axon and the customers. Participate in operational and technical meetings, ensuring effective communication and collaboration. Build and maintain an internal Axon network to support both the customer-facing Axon team and the customer Project Team. Monitor support tickets, provide technical troubleshooting (tier 2 level support) and escalate when necessary. Ensure Service Level Requirements (SLRs) and contractual obligations are met. Assist the Program Manager by providing requested materials, information, and Voice of Customer (VOC) documentation. Communicate customer feedback across Axon teams and collaborate to drive product improvements. Identify and escalate risks to the Program Manager to facilitate internal and executive collaboration. Interpret and communicate Axon release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption. Support monthly invoicing by ensuring reliable billing counts and maintaining Salesforce records. Facilitate training and knowledge transfer for customer integrations (APIs, workflows, auto-tagging, etc.). Assist in customer security assessments and vendor refresh assessments for major architectural changes. Maintain knowledge of the customer’s technical landscape, including infrastructure, policies, and procurement processes. Maintain and administer deployment records, including shipment tracking and RMA’s. Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension. What You Bring Citizenship with the country of work (required for working with sensitive government data; must pass security clearance). 5+ years of IT experience in a support or deployment role. Experience working with law enforcement and/or government entities. Proven track record of managing customer relationships and technical projects successfully. Ability to work autonomously to meet objectives with minimal oversight. Robust IT background, with expertise in: Software image creation and maintenance. Routing, switching methodologies, Wi-Fi, telecommunications, and Internet technologies. Network Administration (TCP/IP, DHCP, DNS, SSH, Firewalls). API integrations and SAAS applications. Solid ability to tailor technical discussions to varied audiences. Analytical, strategic, and creative problem-solving skills. Exemplary written and verbal communication skills. Highly detail-oriented with proficient organizational and time management skills. Bilingual proficiency in the local language and English for internal communications. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact:
The Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.
What You'll Do
Location: Canada (Ontario or Quebec preferred)
Reports to: Manager, Customer Success
Travel : 40% Relationship Management Builds trusted partnerships with command staff, procurement, and training leads. Facilitates executive business reviews (QBRs, annual ROI conversations). Sets the tone for the partnership and develops trusted relationship with customer Ensures the customer understands timelines, delivery scope, key contacts. Translates deployment goals into success criteria (e.g., officer adoption, training outcomes). Internal Alignment Acts as a liaison between Sales, Professional Services, Support, and the customer. Ensures Professional Services deliverables align with broader customer goals. Flags any early signs of friction, dissatisfaction, or resource gaps. Prepares the path for smooth transition from deployment to adoption phase. Develops a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment Create success plans for your customers and document customer progress toward established goals and results Drives usage insights (e.g., reports on activations, training compliance, policy impact). Supports rollout planning for new cohorts or use cases. Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls Learn and share industry best practices in order to solve customer needs Not a first-line support agent, but ensures high-impact issues are addressed cross-functionally. Coordinates with Support, PS, Legal, or Product if needed. Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned Prepares the account for renewal discussions by demonstrating impact. Flags upsell/cross-sell opportunities to Sales (e.g., body-worn cameras, Fusus, VR training). Voice of the Customer (VoC) Collects feedback on product usability, training effectiveness, support responsiveness. Funnels feedback to Product teams to influence roadmap or services. Engage with your customers through regular calls, business reviews and daily needs
What You Bring Bachelor's degree or equivalent work experience 5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans A proven track record of leading process improvements within large organizations Previous experience tracking product adoption and customer engagement through data-analysis tools Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations Exceptional organizational, presentation, and communication skills, both verbal and written Demonstrated ability to deal with change and excel in high-stress situations Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. #J-18808-Ljbffr
