The Product Coordinator is responsible for establishing and maintaining relationships with suppliers and external business partners to facilitate business growth and profitability.
Essential Duties and ResponsibilitiesSupplier Relations· Establishes and maintains positive working relationships with suppliers and external business partners· Effectively communicates with suppliers with regards to commercial issues, pricing, package size changes and MOQ adjustments with the goal of maximizing profitability for the division· Arranges supplier visits and participates in supplier meetings to share knowledge and support the development of strategies to maximize commercial success· Communicates customer opportunity updates and technical product inquiries to suppliers, with VP Principal Management approval· Uses literature, samples and documentation from suppliers to facilitate and share product knowledge with the sales team
Customer Relations· Establishes and maintains positive working relationships with customers· Liaises between customer service and the customer on any product order issues, such and pricing, delivery, and documentation· Communicates with Sales on any product issues and requests their involvement on situations that requirement immediate action and/or resolution· Notifies customers of supplier, product and documentation changes through email
Costing and Pricing· Determines costs and gets direction from VP Principal Management on price setting for new business opportunities; provides quotations to Sales Coordinators/Account Managers· Creates, maintains and updates costing templates and budgetary price lists· Coordinates with Operations team to determine input costs for new product development projects and conducts cost analysis and pricingProduct and Inventory Management· Monitors inventory levels and the replenishment process to ensure stock levels are adequate based on regular/seasonal requirements as well as contractual agreements· Works with the VP Principal Management to establish, review and adjust minimum and maximum inventory level standards· Works closely with Regulatory Affairs on documentation/regulatory issues with particular involvement in regulatory implications for commercialization of new products· Collaborates with the logistics team on procurement of products and the customer service team on customer-related solutions· Coordinates special product labeling, repackaging and blending with internal teams and create work orders as required· Requests documentation and technical information from suppliers for all products· Coordinates documentation and labelling for private labelled products with Documentation team
Reporting· Using profit margin reports, identifies unacceptable margins, and investigates reasons why margins might fall outside of expected levels· Provides monthly forecast updates to key suppliers· Collaborates with the Accounting Manager to ensure supplier rebates are accurate· Manages, tracks and updates opportunities in eChempax
Administration· Uses a standardized template to email prepared quotes to customers; if there is sensitivity, the quote is sent to the Account Manager for presentation to the customer· Responds to customer or sales requests for existing product documentation and coordinates requests for new documents or customer questionnaires with Product Coordinator and/or Documentation team.· Supports and leads by example, Barentz’ culture, values and fundamentals· Participates in ongoing personal development opportunities including, but not limited to, product and sales training· Other duties as requested
Required Education, Experience, Knowledge and Skills· University degree, preferable in Business Administration or Marketing· Previous industry experience preferred, working with customer and suppliers in a Product or Sales Coordinator capacity· Exhibits good judgment and professionalism when dealing with both suppliers and internal team members· Dynamic personality with an ability to work effectively independently and as part of a team· Strong organization skills with the ability to work in a fast paced, deadline driven environment· Effective written and oral communication skills and the ability to adapt communication style to the audience as needed, including customers, colleagues and management.· Detail oriented with sound analytical and problem-solving capabilities (outside the box thinking)· Ability to adapt to changing priorities and balance workload to meet new business requirements· Experienced using Microsoft Office including Outlook, Teams, Word, Excel and PowerPoint· Represents oneself both legally and ethically in all professional relationships, in adherence with Barents’ values and fundamentals
The Product Coordinator is responsible for establishing and maintaining relationships with suppliers and external business partners to facilitate business growth and profitability.
Essential Duties and ResponsibilitiesSupplier Relations· Establishes and maintains positive working relationships with suppliers and external business partners· Effectively communicates with suppliers with regards to commercial issues, pricing, package size changes and MOQ adjustments with the goal of maximizing profitability for the division· Arranges supplier visits and participates in supplier meetings to share knowledge and support the development of strategies to maximize commercial success· Communicates customer opportunity updates and technical product inquiries to suppliers, with VP Principal Management approval· Uses literature, samples and documentation from suppliers to facilitate and share product knowledge with the sales team
Customer Relations· Establishes and maintains positive working relationships with customers· Liaises between customer service and the customer on any product order issues, such and pricing, delivery, and documentation· Communicates with Sales on any product issues and requests their involvement on situations that requirement immediate action and/or resolution· Notifies customers of supplier, product and documentation changes through email
Costing and Pricing· Determines costs and gets direction from VP Principal Management on price setting for new business opportunities; provides quotations to Sales Coordinators/Account Managers· Creates, maintains and updates costing templates and budgetary price lists· Coordinates with Operations team to determine input costs for new product development projects and conducts cost analysis and pricingProduct and Inventory Management· Monitors inventory levels and the replenishment process to ensure stock levels are adequate based on regular/seasonal requirements as well as contractual agreements· Works with the VP Principal Management to establish, review and adjust minimum and maximum inventory level standards· Works closely with Regulatory Affairs on documentation/regulatory issues with particular involvement in regulatory implications for commercialization of new products· Collaborates with the logistics team on procurement of products and the customer service team on customer-related solutions· Coordinates special product labeling, repackaging and blending with internal teams and create work orders as required· Requests documentation and technical information from suppliers for all products· Coordinates documentation and labelling for private labelled products with Documentation team
Reporting· Using profit margin reports, identifies unacceptable margins, and investigates reasons why margins might fall outside of expected levels· Provides monthly forecast updates to key suppliers· Collaborates with the Accounting Manager to ensure supplier rebates are accurate· Manages, tracks and updates opportunities in eChempax
Administration· Uses a standardized template to email prepared quotes to customers; if there is sensitivity, the quote is sent to the Account Manager for presentation to the customer· Responds to customer or sales requests for existing product documentation and coordinates requests for new documents or customer questionnaires with Product Coordinator and/or Documentation team.· Supports and leads by example, Barentz’ culture, values and fundamentals· Participates in ongoing personal development opportunities including, but not limited to, product and sales training· Other duties as requested
Required Education, Experience, Knowledge and Skills· University degree, preferable in Business Administration or Marketing· Previous industry experience preferred, working with customer and suppliers in a Product or Sales Coordinator capacity· Exhibits good judgment and professionalism when dealing with both suppliers and internal team members· Dynamic personality with an ability to work effectively independently and as part of a team· Strong organization skills with the ability to work in a fast paced, deadline driven environment· Effective written and oral communication skills and the ability to adapt communication style to the audience as needed, including customers, colleagues and management.· Detail oriented with sound analytical and problem-solving capabilities (outside the box thinking)· Ability to adapt to changing priorities and balance workload to meet new business requirements· Experienced using Microsoft Office including Outlook, Teams, Word, Excel and PowerPoint· Represents oneself both legally and ethically in all professional relationships, in adherence with Barents’ values and fundamentals
The Customer Service Representative (CSR) role supports the sales team in attaining their objectives while interacting with customers to provide and process information in response to inquires, concerns and requests regarding sales orders and company products and services. The CSR is responsible for providing proactive and continuous communication and collaboration with the sales team and the Operations Director, pertaining to customer accounts and sales orders while also performing day-to-day duties for successful fulfillment of customer orders. All CSR interactions with customers are expected to ensure service excellence and customer satisfaction while effectively resolving customer conflicts and concerns. ESSENTIAL DUTIES AND RESPONSIBILITIESOrder Management: Consistently meets service standard of order confirmations within 24 hours, and provides timely customer updates Confirm receipt of orders within 24 hours and confirms/updates price and delivery as soon as availablePerforms order entry of sales orders from customers Managing Backorders and open orders daily Maintaining Customer profile with contact and product informationPrepare orders to be ready for invoicingProcesses direct shipments, customer pickups and customer deliveries on Barentz resources and third-party transportation partnersInteracts daily with other members of the sales department as well as other departments including purchasing, invoicing, logistics and shippingMonitor incoming product to provide accurate ETAs to our customersComplete release & shipment paperwork and forward to warehouse/logistics for confirmationComplete customer's specific requirements for each orderCompare Shipping Confirmation / Bill of Ladings with sales orders to ensure accuracy between system and warehouse releases once the product is shipped US orders –Handle orders in the same fashion as aboveCreate Proforma invoices for COD customers and follow up for paymentFiles shipping documentsProcesses credits for returned goodsMaintains customer filesFreight/Documentation Accrue Freight to sales order, where applicableRespond to documentation requests from customers, providing the necessary paperwork Customer SatisfactionProvides customers with an excellent service experience, ensuring orders are processed effectively, and issues are resolved in an expedient and accurate mannerIdentifies unique needs of customers and proactively seeks to meet those needsResolves customer inquiries and complaints including short shipments, product quality, product damage, invoice queries, etc.Monitor/update Customer information in Chempax, to ensure it is currentEnter Non-Conformances as issues arises and prepares NCR’s & MCIs as requiredArrange pickups for returns from customersInteract in a positive and friendly manner with customersAlways provides positive promotion of the company and its capabilities to all customersCommunication/Internal Relationship ManagementEffectively communicates with internal departments to enhance customer satisfaction, and expedite problem resolution Communicate effectively with Purchasers to streamline order management (Ordering material, rush fees, pricing discrepancies, attaching products, blends etc.)Communicate with the accounting department for credit holds, as requiredNotify Account Managers of any significant order problems to ensure the proper level of resolution is exercised, as requiredBarentz Culture/Fundamentals Support and lead by example, following Barentz’ purpose, strategies, and valuesAct legally and ethically in all professional relationships in adherence with Barentz’ culture, values and fundamentalsContribute to an environment of trust and mutual respect Maintain a strong commitment to teamwork and concern for others Maintain a high level of personal responsibility and ownershipUse effective communication and listening skillsFoster an inclusive and diverse workplace where every team member feels valued and respected Learning and Development Seek out and participate in ongoing growth and personal development opportunitiesEmbrace and promote Barentz’ learning and development culture Other Duties and Responsibilities: Duties and responsibilities may be amended at any time per business needWORK ENVIRONMENT Hybrid role (Office /home)EDUCATION AND EXPERIENCE At least 2 years inside sales and customer service experience preferably with a manufacturing companyDegree/Diploma in Business or related field or demonstrated experienceOrder entry experienceKnowledge of ERP systems is preferred but not mandatorySoftware knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Teams and Adobe WriterSuperior communication skills both verbal and written; active listening skillsExcellent organization skills with attention to detailStrong problem solving and analytical skillsSelf-motivated, high energy an engaging level of enthusiasm, a positive outlook, and a sense of humourEnthusiastic about delivering excellent serviceHighly professional, reliable and confidentBilingual (fluent in English and French) is an asset
The Product Manager is responsible for managing all aspects of product line growth development from strategic planning to tactical activities (to launch and support). This position plays a key role in developing and executing business growth strategies in line with strategic suppliers and the North American management team. Additionally, the Product Manager will be responsible for coordinating activities across functions to benefit the product line, to maximize profitability through sales price and cost management, and support the development of supplier relationships through proactive communication. Essential Duties and Responsibilities* Maintain and Deliver Growth of Product Lines: Oversee product development, define the product strategy and assist in managing the product road map In collaboration with Business Directors, drive adoption and grow the customer base of assigned product line Analyze market trends, customer requirements, and competitive strategies to identify opportunities to increase customer and business value through product differentiation Track and communicate business performance resultsCommunicate launch plans, status, and messaging to the Marketing and Sales teams Provide directions as needed to Sales, Purchasing, Customer Service, Operations, and Network Planning in support of daily business decisions Conduct product, sales training and customer presentations Complete new product set-up in support of product launches Maintain knowledge of and communicate all necessary product information to the organization in a timely manner Ensure and drive opportunity pipeline and sales reporting
Price and Cost Administration: Execute and communicate price strategy to the Sales team in line with Supplier and Principal Management Act as key contact for all pricing questions or issues from the Sales organization Build and maintain pricing guidance
Supplier relationship: Perform sourcing tasks, as needed for all our specific customer needsDevelop, nurture and maintain close supplier relationships with frequent, proactive, and professional communication to suppliers Develop or maintain supplier reports Participate in periodic supplier meetings
Reporting Using profit margin reports, Vision 360, I2P reports and other analytical tools; identifies margin deviations to investigates and resolves margin leakageCollaborates with Marketing to support the creation for compelling Barentz Human Nutrition presentations and marketing materials related to assigned Principals & Suppliers
Follows guidelines set out in SOP’s related to commercial needs. In collaboration with the commercial team, manages, tracks and updates opportunities
Barentz Culture and FundamentalsSupports and leads by example, following Barentz’ purpose, strategies, and values Acts legally and ethically in all professional relationships in adherence with Barentz’ culture, values and fundamentalsContributes to an environment of trust and mutual respect Maintains a strong commitment to teamwork and concern for others Maintains a high level of personal responsibility and ownership Uses effective communication and listening skillsFosters an inclusive and diverse workplace where every team member feels valued and respected
Learning and Development Seeks out, and participates in ongoing growth and personal development opportunitiesEmbraces and promote Barentz’ learning and development culture
Other Duties and Responsibilities: Duties and responsibilities may be amended at any time per business need
Qualifications Bachelor’s degree in business, marketing, or scientific discipline from an accredited university Minimum of three years of purchasing, procurement, commercial marketing, or industry sales experienceProven strategic skills demonstrate solid creative thinking, supported by strong analytical skills, and the ability to identify industry trends. Strong communication and organizational skills, with the ability to communicate cross-functionally in a structured and clear manner to influence outcomes, driven by a passion for helping customers Results oriented and timeline driven Self-motivated, high energy, and engaging level of enthusiasm and positive outlook Exceptional written and verbal communication skills and the ability to adapt communication style to the audience as needed. Software knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint
The Product Manager is responsible for managing all aspects of product line growth development from strategic planning to tactical activities (to launch and support). This position plays a key role in developing and executing business growth strategies in line with strategic suppliers and the North American management team. Additionally, the Product Manager will be responsible for coordinating activities across functions to benefit the product line, to maximize profitability through sales price and cost management, and support the development of supplier relationships through proactive communication. Essential Duties and Responsibilities* Maintain and Deliver Growth of Product Lines: Oversee product development, define the product strategy and assist in managing the product road map In collaboration with Business Directors, drive adoption and grow the customer base of assigned product line Analyze market trends, customer requirements, and competitive strategies to identify opportunities to increase customer and business value through product differentiation Track and communicate business performance resultsCommunicate launch plans, status, and messaging to the Marketing and Sales teams Provide directions as needed to Sales, Purchasing, Customer Service, Operations, and Network Planning in support of daily business decisions Conduct product, sales training and customer presentations Complete new product set-up in support of product launches Maintain knowledge of and communicate all necessary product information to the organization in a timely manner Ensure and drive opportunity pipeline and sales reporting
Price and Cost Administration: Execute and communicate price strategy to the Sales team in line with Supplier and Principal Management Act as key contact for all pricing questions or issues from the Sales organization Build and maintain pricing guidance
Supplier relationship: Perform sourcing tasks, as needed for all our specific customer needsDevelop, nurture and maintain close supplier relationships with frequent, proactive, and professional communication to suppliers Develop or maintain supplier reports Participate in periodic supplier meetings
Reporting Using profit margin reports, Vision 360, I2P reports and other analytical tools; identifies margin deviations to investigates and resolves margin leakageCollaborates with Marketing to support the creation for compelling Barentz Human Nutrition presentations and marketing materials related to assigned Principals & Suppliers
Follows guidelines set out in SOP’s related to commercial needs. In collaboration with the commercial team, manages, tracks and updates opportunities
Barentz Culture and FundamentalsSupports and leads by example, following Barentz’ purpose, strategies, and values Acts legally and ethically in all professional relationships in adherence with Barentz’ culture, values and fundamentalsContributes to an environment of trust and mutual respect Maintains a strong commitment to teamwork and concern for others Maintains a high level of personal responsibility and ownership Uses effective communication and listening skillsFosters an inclusive and diverse workplace where every team member feels valued and respected
Learning and Development Seeks out, and participates in ongoing growth and personal development opportunitiesEmbraces and promote Barentz’ learning and development culture
Other Duties and Responsibilities: Duties and responsibilities may be amended at any time per business need
Qualifications Bachelor’s degree in business, marketing, or scientific discipline from an accredited university Minimum of three years of purchasing, procurement, commercial marketing, or industry sales experienceProven strategic skills demonstrate solid creative thinking, supported by strong analytical skills, and the ability to identify industry trends. Strong communication and organizational skills, with the ability to communicate cross-functionally in a structured and clear manner to influence outcomes, driven by a passion for helping customers Results oriented and timeline driven Self-motivated, high energy, and engaging level of enthusiasm and positive outlook Exceptional written and verbal communication skills and the ability to adapt communication style to the audience as needed. Software knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint
