About the RoleWe are seeking an experienced Customer Success Manager to join our high-growth team. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong understanding of software development and Agile methodologies. You will work closely with cross-functional teams to identify and capitalize on opportunities, ensuring seamless delivery of complex projects.Value Assurance and Reporting: Develop and execute detailed project plans, including program management, reporting, and strategic planning.Monitor key performance indicators (KPIs) such as customer satisfaction, retention, and upsell/cross-sell opportunities to ensure customer success.Oversee service delivery and quality across all platforms, identifying areas for improvement and conducting regular internal and client-facing performance evaluations.Analyze data and trends to create actionable insights for process improvements.Customer Relationship ManagementBUILD STRONG RELATIONSHIPS WITH KEY CLIENT STAKEHOLDERS AND SERVE AS THEIR PRIMARY POINT OF CONTACT.Engage proactively with clients to understand evolving business needs, challenges, and objectives, offering industry-leading solutions.Anticipate and address client concerns quickly and effectively.Cross-Functional CollaborationServe as a client advocate across internal teams, including Engineering, Product, and Sales, to ensure client feedback drives product enhancements and improvements.Partner with Sales, Product, and Marketing teams to align Customer Success strategies with overall business goals.Develop strong working relationships with internal and external stakeholders, including technology partners, to ensure seamless execution.Success in This Role Requires:A LEARNING MINDSET AND A COMMITMENT TO OUR VALUES: FOCUS ON IMPACT, STAY CURIOUS, BE SUPPORTIVE, AND SPEAK UP.Qualifications7–10 years of progressive experience in Customer Success, Account Management, or Management Consulting, with a proven ability to manage and grow client relationships.A strong technical foundation, ideally with exposure to software development.In-depth knowledge of the software development lifecycle (SDLC) and Agile methodologies, with the ability to champion best practices.Exceptional communication and collaboration skills, with experience influencing diverse teams including engineers, product managers, and data specialists.Strong analytical, problem-solving, and strategic thinking skills.High emotional intelligence, humility, and the ability to thrive in a fast-paced, evolving environment.
Job DescriptionKenna fosters a unique approach to customer experience management in the agricultural market.Our company empowers clients to build deeper relationships with customers. We serve as an extension of our teams, guiding them through change rather than mere adaptation.You will join a collaborative environment that values personal growth, rewards initiative, and encourages fresh ideas that inspire progress.You will gain a thorough understanding of the Customer Loyalty Programs you will be supporting.You will support the Customer Programs cycle from development through fulfillment.You will conduct internal testing (quality assurance) for loyalty program tools and campaigns, adhering to established workflow processes and best practices for accurate and efficient delivery.You will manage day-to-day inquiries and expected exceptions related to Customer Programs by working with internal and external colleagues to respond to and/or process requests that arise in the normal course of business.You will collaborate with the program lead to ensure regular and timely project status meetings are held with the internal team to keep programs on track and assist with prioritizing tasks.You will assist in training, onboarding, and day-to-day supervision of support staff.As a key member of our team:Develop a comprehensive knowledge base of customer loyalty programs.Ensure seamless execution of customer programs from concept to completion.Conduct rigorous quality control checks on loyalty program tools and campaigns to guarantee accuracy and efficiency.Proactively address customer inquiries and issues, fostering strong relationships with both internal and external stakeholders.Closely collaborate with program leads to maintain up-to-date project schedules and task priorities.Provide expert guidance and support to new team members during their onboarding process.RequirementsAbout You:Bachelor's Degree, preferably in Science, Mathematics, Economics, or Business Marketing.Proficiency in MS Office (Word, Excel, PowerPoint, Visio).Agricultural industry knowledge or background is considered an asset.Confidence, decisiveness, and self-starter attitude.Adept at problem-solving and troubleshooting.Strong interest in working with data.Flexibility.Highly organized and detail-oriented – time management, priority management, and quality assurance are essential.Excellent communication skills.Strong people skills, self-awareness, high energy level, and results-driven.An optimistic attitude, willingness to learn, and openness to constructive feedback.What We OfferAs a valued member of our team, you can expect:A dynamic work environment that encourages innovation and collaboration.Ongoing opportunities for professional growth and development.A supportive team that fosters open communication and teamwork.If you're ready to take your career to the next level and make a meaningful impact, we'd love to hear from you!
About the Role:We are seeking a dynamic and bilingual professional to excel in our Mississauga office.This is an exciting opportunity to launch your career, gain valuable experience and expertise, and enhance your skills.Key Responsibilities:Deliver exceptional customer service supportAssist clients with inquiries, process information, and resolve basic issues efficientlyPerform administrative tasks such as data entry, document management, and scheduling effectivelySupport internal teams with translation or communication between clients seamlesslyParticipate in training programs to develop relevant skills and knowledgeMaintain high levels of professionalism and compliance with industry standardsRequirements:Recent graduate with a Diploma or Bachelor's degree from a recognized institutionFluency in both French and English is mandatory for this roleExcellent verbal and written communication skills are essentialStrong interpersonal skills and a positive attitude are requiredAbility to work well in a team and independently with minimal supervisionPreferred Attributes:Previous experience in customer service or volunteering is highly valuedStrong organizational and time-management skills are desirable
Job Title: Canada Post RepresentativeA remote opportunity to work with a leading organization, providing top-notch customer service via phone and chat support.About the Role:Work from home with provided equipment, offering flexibility and convenience.Deliver exceptional customer assistance for delivery status, redirected mail, rates, and general service questions.Manage multiple chats at once, ensuring timely and accurate responses.Handle incoming calls with professionalism, empathy, and a solution-focused attitude.Qualifications:Bilingualism (French/English) – interact with French and English-speaking people in Canada.Typing speed of 40+ WPM with high accuracy.Availability to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST
Saturday and Sunday, 9:00 am to 9:00 pm EST.Please note that previous customer service experience is highly valued but not required. At our company, we believe in nurturing talent and supporting our teams every step of the way.
Benefits:
- Work-life balance
- Flexible scheduling
- Ongoing training and development opportunities
- Collaborative team environmentAre you looking for a challenging yet rewarding role that utilizes your skills and experience? Look no further! Our company offers a dynamic work environment that values innovation, creativity, and teamwork.
Customer Service RepresentativeAbout the Role:As a customer service representative, you will play a vital role in delivering exceptional experiences for our clients by providing top-notch support via phone and live chat. This opportunity allows you to work from home while utilizing your excellent communication skills.Key Responsibilities:First-Class Customer Support: Respond to customer inquiries related to delivery status, redirected mail, rates, and general service questions in a timely and professional manner.Multi-Tasking: Manage multiple chats simultaneously, ensuring responses meet our high standards of service.Phone Calls: Handle incoming calls with professionalism, empathy, and a solution-focused attitude, addressing client concerns and resolving issues efficiently.Documentation: Accurately document customer interactions and follow established processes while navigating various tools.Requirements:Bilingualism: Ability to interact with French and English-speaking individuals in Canada, with a requirement to answer calls in English between 50% to 80% of the time.Typing Speed: Maintain a typing speed of 40+ WPM with accuracy.Availability: Work full-time, up to 40 hours per week, Monday to Friday, 7:00 am to 11:00 pm EST, and Saturday and Sunday, 9:00 am to 9:00 pm EST.About Us:We have been recognized as one of Canada's Most Admired Corporate Cultures, according to the Waterstone award recognition. Our team agrees: 84% of employees would recommend us as an employer to their family and friends. We believe that providing an engaging work environment is essential to supporting businesses and creating authentic interactions with customers.
Remote Customer Service RepresentativeWe are seeking a skilled and customer-focused Remote Customer Service Representative to join our team. As a key member of our support staff, you will play a vital role in creating positive customer experiences through phone calls and live chat support.In this role, you will be responsible for:Providing first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions;Managing multiple chats at once ensuring responses within service standards;Handling incoming calls with professionalism, empathy, and a solution-focused attitude;Accurately documenting customer interactions and following processes while navigating multiple tools;Adapting quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).To succeed in this role, you will need to possess the following skills and qualifications:Bilingualism (French/English);Typing speed of 40+ WPM with accuracy;Available to work full-time, up to 40 hours per week;Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;Strong multitasking and problem-solving skills, with attention to detail;Comfortable working under pressure in a fast-paced environment.About This OpportunityWe offer a dynamic and supportive work environment where you can grow and develop your skills. Our team is committed to providing exceptional customer service, and we're looking for someone who shares our passion for delivering outstanding results.
Customer Service Representative JobWe are seeking a skilled and enthusiastic Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer experiences through phone calls and live chat support.Key Responsibilities:Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.Manage multiple chats at once ensuring responses within service standards.Handle incoming calls with professionalism, empathy, and a solution-focused attitude.Accurately document customer interactions and follow processes while navigating multiple tools.Requirements:Bilingualism (French/English) is required as you will interact with French and English-speaking people in Canada.Typing speed of 40+ WPM with accuracy is essential.Availability to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST, Saturday and Sunday, 9:00 am to 9:00 pm EST.What We Offer:A premium hourly wage of $18.78 after training.Premiums for weekend hours and bilingualism.Fully-paid training and coaching program.Work from home – equipment provided.Full benefits package after six months.Career progression opportunities to advanced roles as you gain experience.
Job OpportunityWe are seeking a highly skilled individual to work from home as a customer service representative.Key Responsibilities:Provide exceptional phone and chat support to clients across Canada.Manage multiple chats simultaneously, ensuring timely responses.Handle incoming calls with professionalism, empathy, and a solution-focused attitude.Document customer interactions accurately and follow established processes.Requirements:Bilingualism in French and English is required for effective communication with Canadian clients.A typing speed of 40+ WPM with high accuracy is necessary for this role.Availability to work up to 40 hours per week, including evenings and weekends, is required.Must reside within the designated hiring location and have a reliable high-speed internet connection.What We Offer:An hourly wage of $19.32 after training.Premiums for weekend hours and bilingualism.Fully-paid training and coaching program.Work-from-home setup with provided equipment.A comprehensive benefits package after six months, including medical, dental, life insurance, and RRSP contributions.
About the JobAs a representative, you will have the opportunity to work from home and play a key role in creating positive customer experiences by assisting customers through phone calls and live chat support.Your Responsibilities:Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.Manage multiple chats at once ensuring responses within service standards. Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.Handle incoming calls with professionalism, empathy, and a solution-focused attitude.Accurately document customer interactions and follow processes while navigating multiple tools.Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).Requirements:Bilingualism – you will need to interact with French and English-speaking people in Canada.Typing speed of 40+ WPM with accuracy.Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST.Eligibility Criteria: Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends.Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns.Strong multitasking and problem-solving skills, with attention to detail.Comfortable working under pressure in a fast-paced environment.Previous customer service experience is an asset.Benefits:You will have the opportunity to work from the comfort of your own home.Working Environment:Fast-paced environment with opportunities for growth and development.
