Emergency Response Customer Service Representative RoleDeliver exceptional customer service by providing medical instructions and resolving routine inquiries and issues related to client products and services.Gather information from customers that will be useful for paramedics, handle stressful calls while maintaining a high level of customer service, and provide emotional support to distressed callers.Required Skills and QualificationsTo succeed in this role, you will need:A college diploma or degree in 911 Communications/Public Safety, Police, Fire, or Paramedic programs, or certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification.Experience as an Emergency Service Volunteer is highly valued.BenefitsAs an Emergency Response Customer Service Representative at our organization, you can expect:A base salary range of $31.84/hr, with incentives that align with individual and company performance.Medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay when needed, health and wellness programs, and a modern office setting with advanced technologies.Mentorship programs to support your career growth, programs and events promoting diversity, equity, and inclusion, global citizenship, sustainability, and community support.Reimagine the Best Version of You
