Guest Experience Ambassador
The Como Hotel is seeking a highly organized and service-oriented individual to join our team as a Guest Experience Ambassador. This role is ideal for someone who enjoys helping others, is comfortable using technology, and can work both independently and as part of a team.
Job Overview:
This role involves being the first point of contact for guests via phone, text, or email. You will be responsible for providing exceptional service to ensure smooth check-ins, clear communication, and memorable stays.
You will use hotel cloud-based systems (like Cloudbeds) to manage bookings, payments, and communication with guests.
Cordination with housekeeping and maintenance teams is also key in this role to ensure seamless guest experience.