Home-Based Customer Service Representative Job SummaryThis is a fantastic opportunity to work from home as a Home-Based Customer Service Representative, providing exceptional customer service through phone calls and live chat support.
About This JobAs a key member of our customer-facing team, you will play a vital role in creating positive interactions by assisting customers through both phone calls and live chat support.
Remote Customer Service RepresentativeYou will play a key role in creating positive customer experiences by assisting clients across the country.Manage multiple chats at once, ensuring responses within service standards.Handle incoming calls with professionalism and a solution-focused attitude.Document customer interactions and follow processes while navigating multiple tools.Adapt quickly to evolving customer needs and support requirements.You will have access to fully-paid training and coaching, as well as opportunities for career progression to advanced roles. Bilingualism is required, with the ability to interact with French and English-speaking people.A typing speed of 40+ WPM with accuracy is necessary.A reliable high-speed internet connection and a dedicated, quiet workspace are essential.Excellent communication skills, both written and spoken, are required, along with strong multitasking and problem-solving skills.This is a fantastic opportunity to work from home and make a real difference in people's lives.
We are seeking a highly skilled and customer-focused professional to join our team in a remote role.Job Description:The primary responsibility of this position is to provide exceptional customer service via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.Additionally, the successful candidate will be responsible for managing multiple chats at once, ensuring timely responses and maintaining a high level of customer satisfaction.This role also involves handling incoming calls with professionalism, empathy, and a solution-focused attitude, while accurately documenting customer interactions and following established processes.The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities and adaptability.Required Skills and Qualifications:Bilingualism (French/English) - fluency in both languages is required for interacting with French and English-speaking customers.Typing speed of 40+ WPM with accuracy.Availability to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST.Eligibility Criteria: Must reside within the designated hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends.Benefits:NQX offers a dynamic and engaging work environment that values empathy, authenticity, and innovation. As a remote worker, you will have the opportunity to work from the comfort of your own home and contribute to creating positive customer experiences.About Us:We believe in nurturing talent and supporting our teams at every stage of their journey. Our company culture emphasizes the importance of providing an engaging work environment and supporting businesses and customers through authentic interactions.
Customer Experience SpecialistThis is a challenging opportunity to excel in a customer-focused role. As a Customer Experience Specialist, you will be responsible for delivering exceptional service to our customers through various channels.
About the RoleProvide expert-level support to customers via phone and chat, handling delivery-related inquiries, redirections, rates, and general services.Manage multiple chats simultaneously while ensuring timely responses and maintaining a high level of professionalism.Handle incoming calls with empathy and a solution-focused attitude, documenting interactions accurately and navigating various tools efficiently.
Key QualificationsBilingualism in French and English to interact with diverse customers in Canada.Typing speed of 40+ WPM with accuracy to meet high performance standards.Availability to work full-time (up to 40 hours per week) during specified shifts, including evenings and weekends.
NQX OffersA competitive hourly wage of $19.32 after training and bonuses for bilingualism, weekend work, and premium pay.Fully-paid training and coaching program to ensure success.Opportunities for career advancement and growth within the organization.
You will have the opportunity to develop your skills, build relationships, and contribute to our mission of delivering exceptional customer experiences.
Job OpportunityWe're seeking a highly skilled and dedicated individual to fill a crucial role in our organization.Job Description:As a Canada Post Representative, you will be responsible for providing exceptional customer service to clients across Canada. Your primary duties will include handling inquiries related to delivery status, redirected mail, rates, and general service questions via phone and chat.You will work from home and utilize your skills to deliver first-class customer assistance while managing multiple chats at once, ensuring responses within service standards.Your professionalism, empathy, and solution-focused attitude will shine through as you handle incoming calls and adapt quickly to evolving customer needs and support requirements.Required Skills and Qualifications:Bilingualism (French/English) is essential, as you will interact with French and English-speaking people in Canada and answer calls in English between 50% to 80% of the time.A typing speed of 40+ WPM with accuracy is required.You must be available to work full-time, up to 40 hours per week, Monday to Friday, 7:00 am to 11:00 pm EST, Saturday and Sunday, 9:00 am to 9:00 pm EST.You must reside within the hiring location, have a reliable high-speed internet connection (minimum 25 MBPS), a dedicated, quiet workspace free of distractions, and flexibility to work evenings and weekends.Benefits:A fully-paid training and coaching program.A premium wage of $18.78 after training.Premiums for weekend hours and bilingualism.A full benefits package after six months, including medical, dental, life insurance, enhanced RRSP contributions, and discounts on insurance.Career progression opportunities to advanced roles as you gain experience.About Us:We value our teams and strive to create an engaging work environment that supports businesses and creates authentic, memorable interactions with customers.
Mail Service Representative JobAs a key member of our team, you will play a pivotal role in delivering exceptional customer experiences by providing support via phone and live chat.Key Responsibilities:Offer top-notch customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.Efficiently manage multiple chats at once, ensuring prompt responses within set service standards.Handle incoming calls with professionalism, empathy, and a solution-focused attitude.Accurately document customer interactions and follow established processes while navigating various tools.Requirements:Bilingualism (French/English) - you will interact with French and English-speaking customers in Canada and respond to calls in English between 50% to 80% of the time.A typing speed of 40+ WPM with accuracy is required.You must be available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST, Saturday and Sunday, 9:00 am to 9:00 pm EST.We offer a competitive hourly wage of $18.78 after training, premiums for weekend hours and bilingualism, fully-paid training and coaching program, work from home equipment provided, and a comprehensive benefits package after six months including medical, dental, life insurance, enhanced RRSP contributions, discounts on insurance, and career progression opportunities to advanced roles as you gain experience.
Customer Service RepresentativeWe are seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our customer-facing staff, you will play a vital role in delivering exceptional customer experiences through both phone calls and live chat support.You will have the opportunity to work from the comfort of your home, utilizing your excellent communication skills to provide solutions and build trust with our clients across Canada.Key ResponsibilitiesProvide First-Class Customer Assistance: Respond to inquiries related to delivery status, redirected mail, rates, and general service questions via phone and chat.Manage Multiple Chats: Ensure timely responses while handling multiple chats simultaneously.Handle Incoming Calls: Answer calls with professionalism, empathy, and a solution-focused attitude.Document Customer Interactions: Accurately record customer interactions and follow established processes while navigating multiple tools.Required Skills and QualificationsBilingualism: Proficient in French and English for interacting with diverse client bases in Canada.Typing Speed: Achieve a typing speed of 40+ WPM with high accuracy.Availability: Commit to full-time availability, up to 40 hours per week, Monday to Friday, 7:00 am to 11:00 pm EST, and Saturday and Sunday, 9:00 am to 9:00 pm EST.We offer a comprehensive training program, state-of-the-art equipment, and a competitive benefits package after six months, including medical, dental, life insurance, enhanced RRSP contributions, and career progression opportunities.
