Job DetailsAs a home-based customer support representative, you will play a key role in creating positive customer experiences by assisting customers through phone calls and live chat support.Key Responsibilities:Provide first-class customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.Manage multiple chats at once ensuring responses within service standards. Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.Handle incoming calls with professionalism, empathy, and a solution-focused attitude.Accurately document customer interactions and follow processes while navigating multiple tools.Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).Requirements:Bilingualism – you will need to interact with French and English-speaking people in Canada.Typing speed of 40+ WPM with accuracy.Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST.Eligibility Criteria: Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends.We believe that providing an engaging work environment is essential to effectively support businesses and creating authentic interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey.NQX has been recognized as one of Canada's Most Admired Corporate Cultures. Our team agrees: 84% of employees would recommend us as an employer to their family and friends.
Job Overview:Affordable Customer Support RepresentativeThis position is ideal for individuals who possess excellent communication skills and are passionate about delivering top-notch customer service. As an Affordable Customer Support Representative, you will be responsible for providing timely assistance to clients via phone, chat, or email, ensuring their queries are resolved efficiently.About the Job:The primary objective of this role is to provide exceptional customer support by resolving inquiries related to delivery status, rates, and general service questions. You will also be required to manage multiple chats simultaneously, handle incoming calls with professionalism, and accurately document customer interactions.Skills and Qualifications:Bilingualism (French/English) – ability to interact with French and English-speaking people in Canada and answer calls in English between 50% to 80% of the timeTyping speed of 40+ WPM with accuracyAvailability to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST, Saturday and Sunday, 9:00 am to 9:00 pm ESTEligibility Criteria: Must reside within the hiring location, have a reliable high-speed internet connection (minimum 25 MBPS), a dedicated, quiet workspace free of distractions, and flexibility to work evenings and weekendsExcellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concernsStrong multitasking and problem-solving skills, with attention to detailComfortable working under pressure in a fast-paced environmentPrevious customer service experience is an assetWhat We Offer:An hourly wage of $18.78 after trainingPremiums for weekend hours and bilingualismA fully-paid training and coaching programThe opportunity to work from home with equipment providedA comprehensive benefits package after six months, including medical, dental, life insurance, enhanced RRSP contributions, and discounts on insuranceCareer progression opportunities to advanced roles as you gain experienceWork Environment:You will be working from the comfort of your own home, equipped with the necessary tools to excel in this role. Our team prides itself on fostering a collaborative and supportive environment that encourages growth and development.
As a customer service professional, you will play a key role in creating positive experiences by assisting customers through phone calls and live chat support from the comfort of your own home.ResponsibilitiesProvide exceptional customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.Manage multiple chats at once ensuring responses within service standards, adapting quickly to evolving customer needs and support requirements.
Canada Post Representative Job OpportunityWe are seeking a highly skilled and customer-focused professional to fill the role of Canada Post Representative. This position involves working remotely from home, utilizing excellent customer service skills to create positive experiences for customers through phone calls and live chat support.Your Key Responsibilities:Provide exceptional customer assistance via phone and chat for inquiries related to delivery status, redirected mail, rates, and general service questions.Manage multiple chats simultaneously, ensuring timely responses that meet our high service standards.Handle incoming calls with professionalism, empathy, and a solution-focused attitude, providing accurate and helpful information to customers.Accurately document customer interactions and follow established processes while navigating various tools and systems.Stay adaptable and responsive to evolving customer needs and support requirements.Required Skills and Qualifications:Bilingualism (French/English) – ability to interact effectively with French and English-speaking individuals in Canada.Typing speed of 40+ WPM with high accuracy.Availability to work full-time, up to 40 hours per week.Eligibility Criteria: Must reside within the designated hiring location, have a reliable high-speed internet connection, and a dedicated, quiet workspace free of distractions.
