Operations Supervisor Role
This role is responsible for leading and optimizing daily sortation and dispatch operations. The Operations Supervisor oversees staff management, ensuring timely and accurate deliveries, resolves service issues, and supports continuous improvement and compliance across logistics functions. Optimize daily sortation and dispatch functions to achieve accurate, on-time shipment processing and final-mile delivery execution. Lead a team of sortation associates and delivery drivers, fostering a culture of safety, accountability, and operational excellence. Conduct regular safety audits and ensure adherence to company policies, OSHA regulations, and transportation compliance standards. Monitor labor utilization and performance metrics to achieve and exceed Parcels Per Hour (PPH), Cost Per Piece (CPP) and other key operational KPIs. Analyze data from Leader Standard Worksheets (LSW) to measure labor efficiency, identify opportunities for productivity improvements, and optimize workforce allocation. Perform detailed sort analysis to identify bottlenecks, optimize sort flow, and improve overall throughput efficiency. Optimize delivery route planning based on real-time volume data, fleet capacity, and historical performance trends. Manage delivery tracking, proactively resolve service disruptions, and handle escalated customer inquiries with professionalism and urgency. Oversee the resolution of return shipments, cancellations, and delivery exceptions to minimize service failures and improve customer satisfaction. Lead operational onboarding for new clients, ensuring alignment on service-level agreements and readiness for go-live operations. Take ownership of new customer launches, ensuring shipments are accurately routed and delivered to the correct destinations. Supervise delivery drivers to verify that all deliveries are made to the correct locations in compliance with customer requirements. Generate daily terminal scanning exception reports to ensure Return Delivery Logs (RDLs) are completed as requested by management. Collaborate with terminal managers across locations to coordinate multi-terminal onboarding, resolve cross-functional issues, and drive efficiency improvements. Ensure full compliance with internal protocols and external regulatory requirements across all dispatch and delivery activities.
Requirements and Qualifications
Bachelor's degree or diploma in Business, Logistics, Supply Chain, or related field, with 2+ years of operations supervision experience. Strong understanding of Canadian Postal Code (FSA) System to manually process shipments during power or system outages. Forklift licensed and experience required. Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools. Knowledge of safety regulations and ability to manage cross-functional teams effectively.
Key Skills
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Skilled in word processing and email management Comfortable navigating MS Windows operating system Proficiency with logistics systems and reporting