About Us: Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors.
As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.
Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations.
We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey.
Partner with us, and let's build your success story together.
Client Summary: Our client offers great food and fun with a strong passion for hospitality, over-the-top performance and creating a legacy of greatness that endures and prospers for generations to come.
In the beginning there was a passion about making delicious, high-quality menus items available and affordable to everyone.
What was once a single, family-owned restaurant in now has over 700 locations around the world.
Overview: The Restaurant Manager is responsible for partnering with other members of the restaurant leadership team to ensure the restaurant operates in a way that creates a superior guest and employee experience while growing sales and increasing profitability.
The Restaurant Manager has specific accountabilities for ensuring the restaurant's service systems are operating effectively while providing shift leadership to all employees in the restaurant.
Leadership Responsibilities This position has Supervisory responsibilities for the culinary employees on a day to day basis (approximately 15-20 employees) and provides overall direction for all employees in the restaurant as needed.
Key Leadership Competencies: Acts with Character and Integrity Communicates With Impact Coaches for Performance Connects and Engages with Others Focuses on Guest Service Sets High Standards of Excellence Creates Accountability for Performance Plans and Organizes Leads Teams Qualifications & Education High School Diploma (or equivalent) required Degree in Management, food service, or a hospitality-related field preferred Other Key Qualifications (Training, Knowledge, and/or Certification): Knowledge of People Soft, Labor Management System, Talent Acquisition System, Kitchen Display System, Table Management System, and Inventory and Ordering Systems Knowledge of Culinary Back Office Systems Able to use appropriate labor reports and staffing guidelines Experience creating schedules for hourly employees High level of attention to detail Excellent communication skills with all levels of employees within the restaurant as well as with guests Excellent planning and organization skills Preferred Skills & Experience3 years of experience supervising the culinary or service operations of a full-service restaurant and/or a formal education in the hospitality industry Proven ability to lead the overall culinary or guest service experience2 years of experience recruiting, selecting and retaining hourly employees Experience training, coaching and developing hourly employees to ensure that they are able to perform to the best of their abilities.
Experience setting high standards and holding employees accountable for meeting those standards Ability to develop service improvement or culinary plans based upon business and service results Out-of-Country Applicants: We do not provide sponsorship opportunities or international relocation, applicants must currently reside in Canada to be considered for this position.
About Us: Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together. Client Summary: Our client offers great food and fun with a strong passion for hospitality, over-the-top performance and creating a legacy of greatness that endures and prospers for generations to come. In the beginning there was a passion about making delicious, high-quality menus items available and affordable to everyone. What was once a single, family-owned restaurant in now has over 700 locations around the world. Overview: The Restaurant Manager is responsible for partnering with other members of the restaurant leadership team to ensure the restaurant operates in a way that creates a superior guest and employee experience while growing sales and increasing profitability. The Restaurant Manager has specific accountabilities for ensuring the restaurant’s service systems are operating effectively while providing shift leadership to all employees in the restaurant. Leadership Responsibilities This position has Supervisory responsibilities for the culinary employees on a day to day basis (approximately 15-20 employees) and provides overall direction for all employees in the restaurant as needed. Key Leadership Competencies: Acts with Character and Integrity Communicates With Impact Coaches for Performance Connects and Engages with Others Focuses on Guest Service Sets High Standards of Excellence Creates Accountability for Performance Plans and Organizes Leads Teams Qualifications & Education High School Diploma (or equivalent) required Degree in Management, food service, or a hospitality-related field preferred Other Key Qualifications (Training, Knowledge, and/or Certification): Knowledge of PeopleSoft, Labor Management System, Talent Acquisition System, Kitchen Display System, Table Management System, and Inventory and Ordering Systems Knowledge of Culinary Back Office Systems Able to use appropriate labor reports and staffing guidelines Experience creating schedules for hourly employees High level of attention to detail Excellent communication skills with all levels of employees within the restaurant as well as with guests Excellent planning and organization skills Preferred Skills & Experience 3 years of experience supervising the culinary or service operations of a full-service restaurant and/or a formal education in the hospitality industry Proven ability to lead the overall culinary or guest service experience 2 years of experience recruiting, selecting and retaining hourly employees Experience training, coaching and developing hourly employees to ensure that they are able to perform to the best of their abilities. Experience setting high standards and holding employees accountable for meeting those standards Ability to develop service improvement or culinary plans based upon business and service results Out-of-Country Applicants: We do not provide sponsorship opportunities or international relocation, applicants must currently reside in Canada to be considered for this position.
About Us: Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together. Client Summary: An emerging leader in Toronto’s culinary and event catering scene, this organization is recognized for delivering exceptional food experiences rooted in cultural diversity, quality, and innovation. From modest beginnings, it has grown rapidly into a trusted provider of institutional and event-based catering across the Greater Toronto Area. As a mission-driven enterprise, it is dedicated not only to culinary excellence but also to making a meaningful community impact. Every meal served reflects core values—integrity, inclusivity, quality, and client satisfaction. The team takes pride in crafting menus and moments that bring people together, honoring the rich cultural fabric of the clients and communities served. Joining this organization means becoming part of a passionate, purpose-driven team on a growth trajectory, committed to making a difference—one meal at a time. Job Title: Senior Catering and Sales Manager Location: Toronto Ontario Offer: Competitive Compensation: They offer a competitive salary package, ensuring your skills and contributions are duly recognized. Ranging from $80,000 to $100,000 as a base salary package. Vacation and Leave: Enjoy a generous vacation policy, allowing you the flexibility to maintain a healthy work-life balance. Position Summary: A highly driven, entrepreneurial Catering Manager is being sought to lead the growth of a dynamic catering division. This is not a maintenance role — it's an opportunity for a builder who can establish and scale operations, drive revenue growth, and help position the organization as a top-tier catering service in the region. The Catering Manager will take the lead on business development, oversee day-to-day operations, craft proposals, cultivate client relationships, and work closely with the marketing team. With full operational oversight, this role is critical in shaping the strategic direction, client engagement, and overall quality of service within the catering division. Responsibilities: Business Development & Strategy Develop, implement, and continuously refine a strategic growth plan to expand catering services and drive revenue growth. Identify and pursue new business opportunities, including responding to RFPs and other procurement processes. Write compelling, professional proposals and deliver persuasive pitches to private, corporate, and government clients. Collaborate closely with the Executive Chef to design innovative menus tailored to client needs and event types. Network proactively within the industry, attend relevant events, and build long-term client relationships to increase market share. Partner with the marketing team to develop and execute campaigns, enhance branding, manage social media presence, and promote events. Represent the organization at industry expos, trade shows, and networking functions to increase visibility and credibility. Operations Management Oversee all catering operations, including event planning, logistics, food preparation, delivery, and on-site management. Ensure consistent adherence to food safety regulations, quality standards, and exceptional presentation. Manage supplier and vendor relationships to optimize cost control and ensure timely procurement of high-quality ingredients and materials. Monitor and manage inventory, equipment, and packaging supplies efficiently to support seamless operations. Respond promptly and professionally to client feedback and resolve any service issues to maintain high customer satisfaction. Develop and implement operational policies and procedures to improve efficiency and service delivery. Team Leadership & Development Recruit, hire, train, and supervise catering staff, including chefs, kitchen assistants, and service personnel. Foster a culture of accountability, teamwork, and excellence in customer service. Design and implement comprehensive training programs and onboarding protocols to ensure staff readiness and performance. Create effective staffing plans aligned with event schedules and daily operational needs. Conduct regular performance evaluations and provide ongoing coaching and development opportunities. Out-of-Country Applicants: We appreciate your interest in our organization. Regrettably, we are unable to provide sponsorship or assistance with international relocation. To be considered for this position, we kindly request that applicants presently reside in Toronto, Canada. Thank you for your understanding.
About Us:Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together.Client Summary:Our client offers great food and fun with a strong passion for hospitality, over-the-top performance and creating a legacy of greatness that endures and prospers for generations to come. In the beginning there was a passion about making delicious, high-quality menus items available and affordable to everyone. What was once a single, family-owned restaurant in now has over 700 locations around the world.Overview:The Restaurant Manager is responsible for partnering with other members of the restaurant leadership team to ensure the restaurant operates in a way that creates a superior guest and employee experience while growing sales and increasing profitability. The Restaurant Manager has specific accountabilities for ensuring the restaurant’s service systems are operating effectively while providing shift leadership to all employees in the restaurant.Leadership Responsibilities This position has Supervisory responsibilities for the culinary employees on a day to day basis (approximately 15-20 employees) and provides overall direction for all employees in the restaurant as needed.Key Leadership Competencies:Acts with Character and IntegrityCommunicates With ImpactCoaches for PerformanceConnects and Engages with OthersFocuses on Guest ServiceSets High Standards of ExcellenceCreates Accountability for PerformancePlans and OrganizesLeads TeamsQualifications & EducationHigh School Diploma (or equivalent) requiredDegree in Management, food service, or a hospitality-related field preferredOther Key Qualifications (Training, Knowledge, and/or Certification):Knowledge of PeopleSoft, Labor Management System, Talent Acquisition System, Kitchen Display System, Table Management System, and Inventory and Ordering SystemsKnowledge of Culinary Back Office SystemsAble to use appropriate labor reports and staffing guidelinesExperience creating schedules for hourly employeesHigh level of attention to detailExcellent communication skills with all levels of employees within the restaurant as well as with guestsExcellent planning and organization skillsPreferred Skills & Experience3 years of experience supervising the culinary or service operations of a full-service restaurant and/or a formal education in the hospitality industryProven ability to lead the overall culinary or guest service experience2 years of experience recruiting, selecting and retaining hourly employeesExperience training, coaching and developing hourly employees to ensure that they are able to perform to the best of their abilities.Experience setting high standards and holding employees accountable for meeting those standardsAbility to develop service improvement or culinary plans based upon business and service resultsOut-of-Country Applicants: We do not provide sponsorship opportunities or international relocation, applicants must currently reside in Canada to be considered for this position.
About Us:Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together. Client Summary:An emerging leader in Toronto’s culinary and event catering scene, this organization is recognized for delivering exceptional food experiences rooted in cultural diversity, quality, and innovation. From modest beginnings, it has grown rapidly into a trusted provider of institutional and event-based catering across the Greater Toronto Area. As a mission-driven enterprise, it is dedicated not only to culinary excellence but also to making a meaningful community impact. Every meal served reflects core values—integrity, inclusivity, quality, and client satisfaction. The team takes pride in crafting menus and moments that bring people together, honoring the rich cultural fabric of the clients and communities served. Joining this organization means becoming part of a passionate, purpose-driven team on a growth trajectory, committed to making a difference—one meal at a time.Job Title: Senior Catering and Sales ManagerLocation: Toronto OntarioOffer: Competitive Compensation: They offer a competitive salary package, ensuring your skills and contributions are duly recognized. Ranging from $80,000 to $100,000 as a base salary package. Vacation and Leave: Enjoy a generous vacation policy, allowing you the flexibility to maintain a healthy work-life balance. Position Summary: A highly driven, entrepreneurial Catering Manager is being sought to lead the growth of a dynamic catering division. This is not a maintenance role — it's an opportunity for a builder who can establish and scale operations, drive revenue growth, and help position the organization as a top-tier catering service in the region. The Catering Manager will take the lead on business development, oversee day-to-day operations, craft proposals, cultivate client relationships, and work closely with the marketing team. With full operational oversight, this role is critical in shaping the strategic direction, client engagement, and overall quality of service within the catering division.Responsibilities:Business Development & StrategyDevelop, implement, and continuously refine a strategic growth plan to expand catering services and drive revenue growth.Identify and pursue new business opportunities, including responding to RFPs and other procurement processes.Write compelling, professional proposals and deliver persuasive pitches to private, corporate, and government clients.Collaborate closely with the Executive Chef to design innovative menus tailored to client needs and event types.Network proactively within the industry, attend relevant events, and build long-term client relationships to increase market share.Partner with the marketing team to develop and execute campaigns, enhance branding, manage social media presence, and promote events.Represent the organization at industry expos, trade shows, and networking functions to increase visibility and credibility.Operations ManagementOversee all catering operations, including event planning, logistics, food preparation, delivery, and on-site management.Ensure consistent adherence to food safety regulations, quality standards, and exceptional presentation.Manage supplier and vendor relationships to optimize cost control and ensure timely procurement of high-quality ingredients and materials.Monitor and manage inventory, equipment, and packaging supplies efficiently to support seamless operations.Respond promptly and professionally to client feedback and resolve any service issues to maintain high customer satisfaction.Develop and implement operational policies and procedures to improve efficiency and service delivery.Team Leadership & DevelopmentRecruit, hire, train, and supervise catering staff, including chefs, kitchen assistants, and service personnel.Foster a culture of accountability, teamwork, and excellence in customer service.Design and implement comprehensive training programs and onboarding protocols to ensure staff readiness and performance.Create effective staffing plans aligned with event schedules and daily operational needs.Conduct regular performance evaluations and provide ongoing coaching and development opportunities.
Out-of-Country Applicants: We appreciate your interest in our organization. Regrettably, we are unable to provide sponsorship or assistance with international relocation. To be considered for this position, we kindly request that applicants presently reside in Toronto, Canada. Thank you for your understanding.
Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting toptier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.
The General Manager’s main responsibility is to meet and exceed the expectations of guests and employees and in-so-doing achieve the profitability, customer service and asset management expectations of ownership. A successful hotel and General Manager will be entrenched in, and engaged with, the community in which they operate. The General Manager will succeed by demonstrating the know-how to deliver on the vision and uphold the culture of a phenomenal hotel company.
Key Accountabilities/Deliverables:
Strategy• Establishing and communicating objectives that support and align with corporate’s vision by developing and implementing strategies to do so evidenced by:o Living the core values: Build enduring relationships, create positive team environment, deliver wow and maintain an entrepreneurial spirito Contributing to and understanding the strategic objectives of the organization and communicating the information to team members
Sales• Building strategies and maintaining strong (if not the strongest) market share by continuously monitoring data and market activity and continuously yielding to maximize results.• Regularly visiting competitive set hotels to meet with GM colleagues, understand offerings and conduct parking lot checks to monitor account business levels.• Collaborating with the MBH Sales Team to gather and relay market intelligence, leads and conduct local sales initiatives.
Marketing• Implementing marketing initiatives that align with hotel branding• Developing strategies to drive more traffic to the hotel• Represent the hotel and its owners in the local community and industry through initiatives like Common Ground
Operations• Foster an environment and culture consistent with high customer satisfaction and constantly monitors before against these goals. This will be evidenced via discussion at department meetings, the posting of goals and performance, the rewarding of great service contributions and positive engagement with customers online.• Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets as evidenced by a strong understanding of the budget, variances and forecasts and use of labour and cost management tools.• Maintaining strong two-way communication with the Operations Manager, Sales & Marketing and the Revenue Manager on a daily and weekly basis• Ensuring all health and safety standards are exceeded as evidenced by participation and reporting of the hazard’s assessments, monthly written updates on incidents and near misses as well as documented health and safety meeting and hazard inspection communications.• Maintaining all month end documentation and providing the accounting department accurate reports and follow-up as required.• Assist in providing coverage for other Hotel General Managers• Travel to corporate head office and other locations for special projects and/or events
LeadershipEstablish the role as a knowledgeable leader on all aspects of hotel management as evidenced by:o Providing a positive example to staff in terms of professionalism, work ethic and both team and customer service.o Collaborating on and providing leadership to company-wide initiatives and projectso Attracting, hiring and retaining the best qualified employees availableo Filling vacancies within a 6-week periodo Turnover rate of less than 60%o Onboarding and training plans developed for each team member who has been employed longer than 6 monthso 80% + engagement scores
Qualifications Experience Required Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move 3 years’ experience in a leadership capacity Previous experience with budgeting and forecasting Mission Critical Competencies A welcoming and outgoing personality for guests, with a demonstrated innate ability to be both firm and supportive with team membersAct in the best interests of the organization; a background that demonstrates the ability to roll up your sleeves and help in any department at any given time (in other words, a working manager who knows how to prioritize for maximum contribution) Superior written and verbal communication skills evidenced by an ability to quickly craft messages that are easy to understand by various audiences both internal and external A dedication to provide exceptional customer service and an ability to hold team members accountable to the same level Ability to set and exceed goals as evidenced by an exceptional sales / revenue track record in previous roles Ability to set priorities for self and others in the hotel Project planning capabilities coupled with time management and organization techniques May be required to travel up to 20%
Working Conditions May be required to work early morning, late evening and weekend shifts This position requires the ability to be flexible with hours of work to respond to urgent matters May be required to travel, a valid driver’s license is a must Fun work environment, committed to realizing all of our Core Pillars
Future RolesAs the Key Accountabilities and Deliverables are met on a consistent basis and all qualifications are achieved for this role, future titles and role development could include: Regional General Manager Corporate Sales Manager Regional Operations Manager Manager, Revenue Strategy Director of Operations National Director of Sales
Job DescriptionAbout Us:Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together. Client Summary:An emerging leader in Toronto’s culinary and event catering scene, this organization is recognized for delivering exceptional food experiences rooted in cultural diversity, quality, and innovation. From modest beginnings, it has grown rapidly into a trusted provider of institutional and event-based catering across the Greater Toronto Area. As a mission-driven enterprise, it is dedicated not only to culinary excellence but also to making a meaningful community impact. Every meal served reflects core values—integrity, inclusivity, quality, and client satisfaction. The team takes pride in crafting menus and moments that bring people together, honoring the rich cultural fabric of the clients and communities served. Joining this organization means becoming part of a passionate, purpose-driven team on a growth trajectory, committed to making a difference—one meal at a time.Job Title: Senior Catering and Sales ManagerLocation: Toronto OntarioOffer:Competitive Compensation: They offer a competitive salary package, ensuring your skills and contributions are duly recognized. Ranging from $80,000 to $100,000 as a base salary package. Vacation and Leave: Enjoy a generous vacation policy, allowing you the flexibility to maintain a healthy work-life balance. Position Summary:A highly driven, entrepreneurial Catering Manager is being sought to lead the growth of a dynamic catering division. This is not a maintenance role — it's an opportunity for a builder who can establish and scale operations, drive revenue growth, and help position the organization as a top-tier catering service in the region. The Catering Manager will take the lead on business development, oversee day-to-day operations, craft proposals, cultivate client relationships, and work closely with the marketing team. With full operational oversight, this role is critical in shaping the strategic direction, client engagement, and overall quality of service within the catering division.Responsibilities:Business Development & StrategyDevelop, implement, and continuously refine a strategic growth plan to expand catering services and drive revenue growth.Identify and pursue new business opportunities, including responding to RFPs and other procurement processes.Write compelling, professional proposals and deliver persuasive pitches to private, corporate, and government clients.Collaborate closely with the Executive Chef to design innovative menus tailored to client needs and event types.Network proactively within the industry, attend relevant events, and build long-term client relationships to increase market share.Partner with the marketing team to develop and execute campaigns, enhance branding, manage social media presence, and promote events.Represent the organization at industry expos, trade shows, and networking functions to increase visibility and credibility.Operations ManagementOversee all catering operations, including event planning, logistics, food preparation, delivery, and on-site management.Ensure consistent adherence to food safety regulations, quality standards, and exceptional presentation.Manage supplier and vendor relationships to optimize cost control and ensure timely procurement of high-quality ingredients and materials.Monitor and manage inventory, equipment, and packaging supplies efficiently to support seamless operations.Respond promptly and professionally to client feedback and resolve any service issues to maintain high customer satisfaction.Develop and implement operational policies and procedures to improve efficiency and service delivery.Team Leadership & DevelopmentRecruit, hire, train, and supervise catering staff, including chefs, kitchen assistants, and service personnel.Foster a culture of accountability, teamwork, and excellence in customer service.Design and implement comprehensive training programs and onboarding protocols to ensure staff readiness and performance.Create effective staffing plans aligned with event schedules and daily operational needs.Conduct regular performance evaluations and provide ongoing coaching and development opportunities.
Out-of-Country Applicants: We appreciate your interest in our organization. Regrettably, we are unable to provide sponsorship or assistance with international relocation. To be considered for this position, we kindly request that applicants presently reside in Toronto, Canada. Thank you for your understanding.
Job DescriptionAbout Us:Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as your career architects, focusing on connecting you with opportunities that align with your skills and aspirations. We are passionate about propelling your career forward, ensuring that the next step you take is not just a job but a fulfilling journey. Partner with us, and let's build your success story together.Client Summary:Our client offers great food and fun with a strong passion for hospitality, over-the-top performance and creating a legacy of greatness that endures and prospers for generations to come. In the beginning there was a passion about making delicious, high-quality menus items available and affordable to everyone. What was once a single, family-owned restaurant in now has over 700 locations around the world.Overview:The Restaurant Manager is responsible for partnering with other members of the restaurant leadership team to ensure the restaurant operates in a way that creates a superior guest and employee experience while growing sales and increasing profitability. The Restaurant Manager has specific accountabilities for ensuring the restaurant’s service systems are operating effectively while providing shift leadership to all employees in the restaurant.Leadership Responsibilities This position has Supervisory responsibilities for the culinary employees on a day to day basis (approximately 15-20 employees) and provides overall direction for all employees in the restaurant as needed.Key Leadership Competencies:Acts with Character and IntegrityCommunicates With ImpactCoaches for PerformanceConnects and Engages with OthersFocuses on Guest ServiceSets High Standards of ExcellenceCreates Accountability for PerformancePlans and OrganizesLeads TeamsQualifications & EducationHigh School Diploma (or equivalent) requiredDegree in Management, food service, or a hospitality-related field preferredOther Key Qualifications (Training, Knowledge, and/or Certification):Knowledge of PeopleSoft, Labor Management System, Talent Acquisition System, Kitchen Display System, Table Management System, and Inventory and Ordering SystemsKnowledge of Culinary Back Office SystemsAble to use appropriate labor reports and staffing guidelinesExperience creating schedules for hourly employeesHigh level of attention to detailExcellent communication skills with all levels of employees within the restaurant as well as with guestsExcellent planning and organization skillsPreferred Skills & Experience3 years of experience supervising the culinary or service operations of a full-service restaurant and/or a formal education in the hospitality industryProven ability to lead the overall culinary or guest service experience2 years of experience recruiting, selecting and retaining hourly employeesExperience training, coaching and developing hourly employees to ensure that they are able to perform to the best of their abilities.Experience setting high standards and holding employees accountable for meeting those standardsAbility to develop service improvement or culinary plans based upon business and service resultsOut-of-Country Applicants: We do not provide sponsorship opportunities or international relocation, applicants must currently reside in Canada to be considered for this position.
Job DescriptionBlue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting toptier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US.
The General Manager’s main responsibility is to meet and exceed the expectations of guests and employees and in-so-doing achieve the profitability, customer service and asset management expectations of ownership. A successful hotel and General Manager will be entrenched in, and engaged with, the community in which they operate. The General Manager will succeed by demonstrating the know-how to deliver on the vision and uphold the culture of a phenomenal hotel company.
Key Accountabilities/Deliverables:
Strategy• Establishing and communicating objectives that support and align with corporate’s vision by developing and implementing strategies to do so evidenced by:o Living the core values: Build enduring relationships, create positive team environment, deliver wow and maintain an entrepreneurial spirito Contributing to and understanding the strategic objectives of the organization and communicating the information to team members
Sales• Building strategies and maintaining strong (if not the strongest) market share by continuously monitoring data and market activity and continuously yielding to maximize results.• Regularly visiting competitive set hotels to meet with GM colleagues, understand offerings and conduct parking lot checks to monitor account business levels.• Collaborating with the MBH Sales Team to gather and relay market intelligence, leads and conduct local sales initiatives.
Marketing• Implementing marketing initiatives that align with hotel branding• Developing strategies to drive more traffic to the hotel• Represent the hotel and its owners in the local community and industry through initiatives like Common Ground
Operations• Foster an environment and culture consistent with high customer satisfaction and constantly monitors before against these goals. This will be evidenced via discussion at department meetings, the posting of goals and performance, the rewarding of great service contributions and positive engagement with customers online.• Monitoring operational efficiencies to ensure profitability while meeting operating and capital budgets as evidenced by a strong understanding of the budget, variances and forecasts and use of labour and cost management tools.• Maintaining strong two-way communication with the Operations Manager, Sales & Marketing and the Revenue Manager on a daily and weekly basis• Ensuring all health and safety standards are exceeded as evidenced by participation and reporting of the hazard’s assessments, monthly written updates on incidents and near misses as well as documented health and safety meeting and hazard inspection communications.• Maintaining all month end documentation and providing the accounting department accurate reports and follow-up as required.• Assist in providing coverage for other Hotel General Managers• Travel to corporate head office and other locations for special projects and/or events
LeadershipEstablish the role as a knowledgeable leader on all aspects of hotel management as evidenced by:o Providing a positive example to staff in terms of professionalism, work ethic and both team and customer service.o Collaborating on and providing leadership to company-wide initiatives and projectso Attracting, hiring and retaining the best qualified employees availableo Filling vacancies within a 6-week periodo Turnover rate of less than 60%o Onboarding and training plans developed for each team member who has been employed longer than 6 monthso 80% + engagement scores
Qualifications Experience Required Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move 3 years’ experience in a leadership capacity Previous experience with budgeting and forecasting Mission Critical Competencies A welcoming and outgoing personality for guests, with a demonstrated innate ability to be both firm and supportive with team membersAct in the best interests of the organization; a background that demonstrates the ability to roll up your sleeves and help in any department at any given time (in other words, a working manager who knows how to prioritize for maximum contribution) Superior written and verbal communication skills evidenced by an ability to quickly craft messages that are easy to understand by various audiences both internal and external A dedication to provide exceptional customer service and an ability to hold team members accountable to the same level Ability to set and exceed goals as evidenced by an exceptional sales / revenue track record in previous roles Ability to set priorities for self and others in the hotel Project planning capabilities coupled with time management and organization techniques May be required to travel up to 20%
Working Conditions May be required to work early morning, late evening and weekend shifts This position requires the ability to be flexible with hours of work to respond to urgent matters May be required to travel, a valid driver’s license is a must Fun work environment, committed to realizing all of our Core Pillars
Future RolesAs the Key Accountabilities and Deliverables are met on a consistent basis and all qualifications are achieved for this role, future titles and role development could include: Regional General Manager Corporate Sales Manager Regional Operations Manager Manager, Revenue Strategy Director of Operations National Director of Sales
