Get AI-powered advice on this job and more exclusive features. About Boomi And What Makes Us Special Are you ready to work at a fast‑growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. THIS IS A HYBRID ROLE BASED IN OUR VANCOUVER OFFICES (TUESDAY – THURSDAY) How You'll Make An Impact Creating an amazing culture and building customer love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates. We currently have several openings on our team for an experienced Customer Success Manager for our hyper‑growing commercial segment. We seek energetic and highly productive CSMs for our ever‑growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high‑value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers. What You'll Do Develop and maintain a deep understanding of our customer’s business objectives, challenges, and opportunities and help deliver value‑driven engagements Identify, design, and help achieve the customer’s goals in a short‑term relationship Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem‑solving and ability to multi‑task Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks Track and report on key metrics related to customer engagement, adoption, satisfaction, and retention Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts The Experience You Bring 4+ years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle. Excellent ability to understand and communicate complex business and technical subjects to both technical and non‑technical audiences Ability to actively listen to customers and translate their business needs into personalized consultation Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans Have a data‑driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously Technical proficiency and a strong understanding of cloud‑based software solutions Develop, test, and iterate on scaled playbooks and engagement strategies Impeccable verbal and written communication skills as well as customer‑facing experience Desirable Requirements 2+ years of working as a Customer Success Manager for a SaaS or a cloud‑based platform Experience in iPaaS, Automation, or Data/Application Integration space Experience with Customer Success Management tools like Gainsight, Totango or ChurnZero Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this position in Vancouver, B.C. ranges from 111,000 - 137,000 CAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience. Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to . This inbox is strictly for accommodations, please do not send resumes or general inquiries. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Software Development #J-18808-Ljbffr
About Boomi And What Makes Us Special Are you ready to work at a fast‑growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. How You’ll Make An Impact The Boomi Sr. Manager works with Sales, Finance, and other departments within Boomi to provide pre‑sales and/or post‑sales operational support. This role touches all aspects of the sales cycle, including order fulfillment, document delivery, customer/order issues, and process improvement. The individual will need to listen, collaborate, and communicate effectively with internal customers and cross‑functional teams to address gaps in the deal process, implement new solutions, drive improvement and deliver successfully against an aggressive set of standards. The ideal candidate has broad business skills and a commitment to customer and sales satisfaction. This position will support the day‑to‑day execution of deal management, partnering with sales, legal and finance to ensure that all transactions meet internal policies and operational guidelines. A successful individual is a person who has a proven work ethic that drives the desired results, is willing to roll up their sleeves and can think on their feet. They thrive in a fast‑paced environment, always pushing to be the trusted advisor to the sales organization in their role and taking ownership at every level. What You’ll Do Leads Deal Desk Functions (including but not limited to the following): Review deal structures, both standard and non‑standard, including alignment between opportunity, quote, and invoicing systems. Ensure deals meet all criteria prior to sending documentation to the sales organization, driven by SFDC and CPQ. Research customer or order problems and deliver solutions working cross‑functionally to resolve. Develop internal processes that speed up the review of deals and ensure that all SLA’s are met or exceeded. Assist sales makers with new tool navigation and usage, including influencing sales behavior and capabilities. After‑working‑hours commitment required at month, quarter and year end period. Acts as a manager for team members reporting to this role. Overview and oversight of the work performed by the team, ensuring proper training and service level objectives are achieved for all tasks and functions assigned to this team. Review workload across the teams on a daily basis, and realign schedules or responsibilities to adjust according to time off or other resource gaps. Review time off requests for the entire team and communicate those to their direct manager. Conduct regular or ad‑hoc quality reviews of the work performed by the team to identify additional training or coaching opportunities. Schedule and lead regular team meetings for training and enablement as well as discuss issues or challenges that the team needs support on. Project Manages key strategic initiatives (including but not limited to CPQ and SKU rationalization efforts). Other tasks: Cross‑training in other areas within the RevOps team which will include learning how to support channel/partner operations, compensation, business analytics, and other areas within the business. Supports sales analysis, reporting and special projects to enable change, support sales‑related initiatives and identify process improvements to find continual ways to simplify and automate how we support our sales org. The Experience You Bring Essential Qualifications At least 5+ years’ experience in a Deal Desk, Deal Management, Sales Operations function or similar responsibilities supporting a mid‑to‑large scale multi‑geographic hi‑tech sales organization. Multiple years using SalesForce CRM and CPQ is required. Deep experience of Microsoft Office Suite required, specifically Excel. Project or Program Management experience is essential for the ongoing change management efforts that affect this team. Demonstrated ability to define, refine and implement sales processes, procedures and policies. Strong financial, analytical and communication skills, including written, verbal and presentation skills. Highly organized, strong problem‑solving/troubleshooting skills, capable of multi‑tasking in a fast‑paced and high‑stress environment, and excellent cross‑group collaboration skills. Bachelor’s degree is required. Preferred Qualifications Experience working within a high‑growth, technology company would be highly beneficial. Understanding of how the SaaS business model works. Don’t hesitate to apply; you could be the perfect fit! Compensation Boomi is committed to fair and equitable compensation practices. Base compensation for this position ranges from $145k- $210k CAD annually + applicable commission or bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to This inbox is strictly for accommodations, please do not send resumes or general inquiries. #J-18808-Ljbffr
A leading integration and automation platform company in British Columbia is seeking a Senior Advisor, Corporate Consulting. The role involves designing reporting frameworks, optimizing post-sales processes, and providing strategic insights. Ideal candidates have 6-8 years of experience in Revenue Operations with strong analytical skills. Boomi offers a compensation range of CAD 132,000–165,000 annually, plus bonuses, in a culture that values diversity and inclusion.
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Senior Advisor, Corporate Consulting Join to apply for the Senior Advisor, Corporate Consulting role at Boomi.
About Boomi And What Makes Us Special Are you ready to work at a fast‑growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
What You'll Do Analytics & Insights Design, own, and evolve reporting frameworks for post‑sales KPIs Build and maintain advanced dashboards in BI platforms to give leadership real‑time visibility into performance Conduct forward‑looking analyses to highlight risks, opportunities, and actionable insights Partner with Finance and post‑sales leaders to drive bookings, revenue, and capacity forecasts Business Process Optimization Lead initiatives to document, redesign, and streamline post‑sales processes Identify and lead automation initiatives Drive consistent data definitions and governance across the post‑sales org Cross‑Functional Leadership Act as a trusted advisor to post‑sales executives by turning data into clear recommendations Influence strategic initiatives by providing operational and financial perspectives Change Management Lead adoption of new reporting, tools, and processes across global teams Deliver clear documentation, enablement, and executive‑level communications The Experience You Bring 6–8 years of experience in Revenue Operations, Services/Customer Success Operations, or Business Operations (SaaS required). Proven expertise in analytics, forecasting, and business process improvement Strong proficiency in BI tools. SQL or data modeling experience strongly preferred Hands‑on experience with services/PSA tools Demonstrated ability to partner with senior leaders and influence strategy Excellent communication skills; able to distill complex data into executive‑ready insights Comfort operating in a fast‑paced, high‑growth SaaS environment
Compensation Boomi is committed to fair and equitable compensation practices. The base compensation for this position in Canada ranges between 132,000 – 165,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and location.
Culture & Values Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
Legal All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to This inbox is strictly for accommodations, please do not send resumes or general inquiries. #J-18808-Ljbffr
A fast-growing tech company is seeking a Consultant, Customer Journey to lead the optimization of customer journeys in Vancouver. This mid-senior level role involves cross-functional collaboration and strategic projects to enhance customer experiences. With 7+ years of experience in customer experience and strong mapping skills required, this position offers a competitive salary between 160,000 - 200,000 CAD annually and works in a hybrid setting.
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A leading technology company in British Columbia seeks a Sr. Manager to lead Deal Desk functions and manage sales operations. This role requires over 5 years of experience in a similar position and expertise in Salesforce and Excel. The successful candidate will enhance operational processes and guide a team to achieve service objectives. Competitive compensation package offered, ranging from $145k to $210k CAD annually, plus bonuses.
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Consultant, Customer Journey Join to apply for the Consultant, Customer Journey role at Boomi About Boomi And What Makes Us Special
Are you ready to work at a fast‑growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. About the Role We’re looking for a strategic and empathetic Customer Journey Consultant to lead the design, optimization, and execution of seamless customer journeys—from first interaction through post‑sale engagement, adoption and expansion. This role serves as the bridge between our customers' expectations and our internal capabilities, ensuring that each touchpoint delivers value and clarity for the customer while remaining efficient and scalable for internal teams. This is a cross‑functional role that will work closely with Marketing, Sales, Customer, Product, and Operations teams to map and optimize end‑to‑end experiences and internal workflows that support them. THIS IS A HYBRID ROLE BASED IN OUR VANCOUVER, BC OFFICE TUES‑THURS. What You Will Do Customer Journey Mapping: Own and evolve the customer journey map by identifying key touchpoints, pain points, and opportunities to drive satisfaction, adoption, retention, and expansion. Process Optimization: Design and refine internal processes that support the customer journey—ensuring operational efficiency, clarity of ownership, and ease of execution for internal teams. Cross‑Functional Collaboration: Act as a central coordinator across departments to align initiatives and ensure consistency across all stages of the journey. Initiative Ownership: Lead strategic projects aimed at improving onboarding, retention, support experiences, and other lifecycle moments, from both customer‑facing and back‑end operational perspectives. Journey Governance: Develop standards, documentation, and KPIs to monitor journey health and drive continuous improvement. Technology Alignment: Partner with Product, Operations, and IT teams to ensure customer‑facing and internal tools (CRM, helpdesk, automation platforms) support a cohesive experience. Reporting: Analyze and present journey performance metrics and insights to executive leadership and stakeholders regularly. The Experience You Bring 7+ years of experience in Customer Experience, Operations, Strategy, or related fields, ideally in a cross‑functional or leadership role. Strong understanding of customer journey mapping, design thinking, and process improvement methodologies. Proven ability to drive change through influence across diverse teams. Experience working with tools such as Salesforce, Gainsight, Gong, journey mapping software, and analytics dashboards. Excellent communication, facilitation, and stakeholder management skills. A balance of strategic vision and attention to operational detail. Empathy for both the customer and the internal employee experience. Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit! Compensation Boomi is committed to fair and equitable compensation practices. The base compensation for this position in Canada ranges between 160,000 - 200,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and location. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Business Development and Sales Industries: Software Development Referrals increase your chances of interviewing at Boomi by 2x. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to This inbox is strictly for accommodations, please do not send resumes or general inquiries. #J-18808-Ljbffr
