About Bray: Bray Controls Canada Ltd. is a leading global manufacturer of industrial valves, actuators, and related control products used by process industries in a wide variety of applications. This diverse market presence provides stability even under the toughest economic circumstances. Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ unique needs. Since its founding in 1986, Bray has achieved tremendous success and growth. The company’s truly entrepreneurial vision has driven an expansion to Divisions in over 13 countries and a distribution network that surpasses 300 locations worldwide. Bray is profitable, independent, and privately held. The total number of employees worldwide exceeds 3,100. Our corporate headquarters and U.S. operations are located in Houston, TX. To learn more, please visit www.bray.com. Position summary: As a Project Manager at Bray Controls Canada, you’ll own the end-to-end delivery of assigned projects—translating customer and internal requirements into clear scope, schedules, and deliverables to ensure on-time, on-budget execution to Bray’s quality standards. You’re highly organized and results-driven—comfortable managing multiple workstreams, building structured plans, and using data, documentation, and project tools to drive decisions, remove roadblocks, and keep cross-functional teams aligned from proposal through closeout. Essential job functions and responsibilities: • Review requests for proposal (RFPs) and participate in bid/no-bid assessments • Own and coordinate customer-facing project activities, including specification review, equipment sizing/selection, quotation issuance, technical clarification, and order entry—ensuring accuracy, responsiveness, and clear next steps. • Assemble and coordinate quote review teams to support bid clarifications and submissions • Break work into actionable tasks; assign owners, timelines, and dependencies for bid preparation and project start-up • Manage the development, preparation and submission of final bid packages and supporting documentation • Define project scope, goals, and deliverables in collaboration with senior leadership and the project team • Create and maintain integrated project plans that define activities, dependencies, milestones, and critical path • Build, baseline, and manage schedules using appropriate project management tools; run status cadence, track progress, and drive closure on risks and action items • Track and follow up on project action items with Purchasing, Planning, Sales, and Engineering to keep technical deliverables aligned to schedule and customer commitments • Maintain structured stakeholder communication (internal and external) to ensure technical requirements, schedules, and deliverables are clearly understood, documented, and executed. • Coordinate internal workflows for proposals, engineering review, and execution—monitor deadlines, clarify task ownership, escalate blockers early, and keep stakeholders informed through concise status updates. • Maintain project records, including meeting notes, approvals, and status updates • Coordinate preparation and submission of technical documentation packages (submittals, drawings, data sheets) in line with project requirements • Ensure technical packages are accurate, complete, and compliant with project specifications and engineering standards. • Identify, assess, and mitigate project risks—documenting impacts, owners, and mitigation plans and escalating as needed • Perform other related duties as assigned Qualifications and Requirements • 5+ years’ experience in project management/coordination, technical inside sales, application engineering, or project engineering in an industrial setting (valves/actuation, pumps, instrumentation, and flow control products preferred) • Proven ability to plan, execute, and close projects with defined scope, schedule, milestones, and measurable deliverables • Strong written and verbal communication skills; able to collaborate across departments • Strong MS Excel skills (an asset) for tracking schedules, action items, and project performance • Proficiency with project scheduling and documentation tools (e.g., MS Project or equivalent), with disciplined follow-through on plans and records • Bilingual in English and French (written and spoken) • Post-secondary degree or diploma in Engineering, Engineering Technology, Process Control, or an equivalent combination of education and experience • Experience in CRM/ERP-driven order management (e.g., D365, LN, SAP, Salesforce, or similar) • Sound judgment and decision-making; comfortable working with urgency and competing priorities • Strong problem-solving and organization skills—able to prioritize, build simple systems, and maintain detail and accuracy under deadlines • Collaborative, team-oriented approach; able to bridge engineering, operations, and commercial teams • Professional integrity and commitment to ethical business practices Bray Canada is an equal opportunity employer committed to fostering an inclusive, accessible workplace. Accommodation is available for applicants with disabilities throughout the recruitment, selection, and employment process. Should you require accommodation, please notify Human Resources so that we may work with you in a respectful, confidential manner to meet your needs
About Bray: Bray Controls Canada Ltd. is a leading global manufacturer of industrial valves, actuators, and related control products used by process industries in a wide variety of applications. This diverse market presence provides stability even under the toughest economic circumstances. Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ unique needs. Since its founding in 1986, Bray has achieved tremendous success and growth. The company’s truly entrepreneurial vision has driven an expansion to Divisions in over 13 countries and a distribution network that surpasses 300 locations worldwide. Bray is profitable, independent, and privately held. The total number of employees worldwide exceeds 3,100. Our corporate headquarters and U.S. operations are located in Houston, TX. To learn more, please visit www.bray.com. Position summary: The Customer Service Representative (CSR) supports Bray’s distribution channel and customers by owning the quote-to-order lifecycle—prioritizing requests, capturing details accurately, and following through to completion. You’ll keep orders moving by managing inquiries through portals and CRM tools, coordinating across teams, and communicating clearly so customers always know what to expect. Essential job functions and responsibilities: • Triage and manage high-volume customer inquiries via Customer Portal, QQR, CRM queues, and shared inboxes—ensuring timely, accurate responses • Prepare Quick Quote Requests (QQR) and standardized quotes, validating requirements before release • Convert quotes to orders, confirming configuration, pricing, terms, and documentation are complete and correct • Enter, process, and maintain customer orders with a strong focus on detail and data integrity • Finalize orders for planning and execution in ERP (LN), ensuring all required fields and attachments are accurate • Review order documentation, pricing, lead times, and delivery commitments; flag gaps or conflicts and drive resolution • Build and send customer documentation packages related to orders, keeping records complete and easy to trace • Issue and verify order acknowledgements promptly, confirming details match customer expectations • Proactively expedite orders and communicate realistic delivery updates to manage expectations • Coordinate with Inside Sales, Applications Engineering, Projects, Outside Sales, Planning, Purchasing, Warehouse, and customers to keep work moving and issues resolved • Maintain accurate CRM records, notes, and next steps so any team member can understand status at a glance • Own customer orders end-to-end—from inquiry through fulfillment—ensuring consistent follow-up and clear communication • Follow standardized workflows and contribute to continuous improvement to reduce errors and improve customer experience • Monitor shared inboxes and route requests appropriately, tracking handoffs to ensure nothing is missed Qualifications and Requirements • College diploma or University degree in Business, Supply Chain, Engineering Technology, or related field • Fluently Bilingual (English and French) • 1–3 years’ experience in Customer Service, Order Management, or Inside Sales support • Experience in industrial, manufacturing, or distribution environments preferred • Strong attention to detail, accuracy, and documentation discipline • Clear, professional written and verbal communication (able to explain status, next steps, and timelines) • Ability to manage high-volume transactional work with strong prioritization and follow-through • Proficiency in Microsoft Office (Excel, Outlook, Teams) • Customer-first mindset with a high sense of ownership, responsiveness, and accountability • Familiarity with CRM and ERP systems preferred You’ll thrive in this role if you are: • Highly organized—you can juggle multiple priorities and keep work moving without dropping details • Detail-oriented—you double-check data, documentation, and commitments before hitting send • Customer-focused—you communicate clearly, set expectations, and follow up until the customer’s need is resolved • Process-minded—you like structure, use systems consistently, and look for ways to prevent repeat issues Bray Canada is an equal opportunity employer committed to fostering an inclusive, accessible workplace. Accommodation is available for applicants with disabilities throughout the recruitment, selection, and employment process. Should you require accommodation, please notify Human Resources so that we may work with you in a respectful, confidential manner to meet your needs
Unité commerciale : Bray Controls Canada Ltd. Rapporte à: Directrice des ressources humaines Statut: Temps plein Horaires de travail : Sur site, du lundi au vendredi, de 8 h à 17 h (40 heures/semaine) À propos de Bray: Bray Controls Canada Ltd. est l'un des principaux fabricants mondiaux de vannes industrielles, d'actionneurs et de produits de contrôle connexes utilisés par les industries de transformation dans une grande variété d'applications. Cette présence diversifiée sur le marché lui assure une stabilité même dans les conditions économiques les plus difficiles. Bray est fière de fournir des produits de la plus haute qualité et de la plus grande valeur, avec une gamme de produits en constante expansion qui vise à satisfaire les besoins de ses clients. Depuis sa création en 1986, Bray a connu un succès et une croissance considérables. La vision véritablement entrepreneuriale de l'entreprise a conduit à l'expansion de ses divisions dans plus de 13 pays et à la mise en place d'un réseau de distribution qui compte plus de 300 sites dans le monde entier. Bray est une société rentable, indépendante et privée. Elle compte plus de 2 000 employés dans le monde entier. Son siège social et ses activités américaines sont situés à Houston, au Texas. Pour en savoir plus, rendez-vous sur www.bray.com. Description du poste: Le/la réceptionniste/assistant (e) administrative est le/la premier(ère) point de contact pour les visiteurs, les appelants et les demandes internes. Ce poste joue un rôle clé dans le bon déroulement des opérations quotidiennes du bureau en fournissant des services d'accueil professionnels, un soutien administratif et une assistance administrative à plusieurs départements. Le/la candidat (e) idéal est organisé, soucieux du détail et à l'aise pour jongler entre les responsabilités de la réception et les tâches administratives dans un environnement de bureau au rythme soutenu. Responsabilités : Réception et accueil • Accueillir les visiteurs de manière professionnelle et veiller à donner une première impression positive • Répondre aux appels téléphoniques et aux courriels entrants et les transférer • Recevez, triez et distribuez le courrier, les colis et les livraisons • Entretenir la réception et les espaces communs afin de garantir un environnement propre et accueillant • Coordonner les réservations des salles de réunion et veiller à ce que celles-ci soient préparées selon les besoins Soutien administratif et bureautique • Fournir un soutien administratif général à divers services selon les besoins • Effectuer des tâches administratives telles que la saisie de données, la préparation de documents, le classement et la numérisation • Gérer les stocks de fournitures de bureau et coordonner les commandes • Aider à la documentation interne, aux rapports et à la correspondance • Soutenir la planification, la coordination des formations et les communications internes Soutien aux opérations administratives • Assister dans le service à la clientèle de base et les demandes internes. • Soutenir les processus internes tels que la préparation de documents, le suivi des dossiers et les suivis. • Assurer la liaison avec les équipes internes afin de garantir que les informations sont transmises correctement. • Effectuer d'autres tâches administratives et de bureau qui lui sont assignées. Qualifications et compétences: • Diplôme d'études secondaires requis ; une formation postsecondaire en administration de bureau ou dans un domaine connexe est un atout. • Bilinguisme en anglais et en français (à l'oral et à l'écrit). • Minimum de 1 à 3 ans d'expérience dans un poste de réceptionniste, d'employé de bureau ou d'administrateur • Une expérience dans un bureau professionnel ou un environnement de fabrication est un atout • Solides compétences interpersonnelles et communicationnelles • Excellentes compétences organisationnelles et grand souci du détail • Capacité à gérer plusieurs tâches et à établir efficacement des priorités • Maîtrise de Microsoft 365 (Outlook, Word, Excel) • Comportement professionnel et esprit de service à la clientèle ____________________________________________________________________________ Business Unit: Bray Controls Canada Ltd. Report to: HR Manager Status: Full-Time Work schedule: On-site, Monday to Friday, 8 am to 5 pm (40 hours/week) About Bray: Bray Controls Canada Ltd. is a leading global manufacturer of industrial valves, actuators, and related control products used by process industries in a wide variety of applications. This diverse market presence provides stability even under the toughest economic circumstances. Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ needs. Since its founding in 1986, Bray has achieved tremendous success and growth. The company’s truly entrepreneurial vision has driven an expansion to divisions in over 13 countries and a distribution network that surpasses 300 locations worldwide. Bray is profitable, independent, and privately held. The total number of employees worldwide exceeds 2,000. Our corporate headquarters and U.S. operations are in Houston, TX. To learn more, please visit www.bray.com. Description of position: The Receptionist /Administrative Assistant is the first point of contact for visitors, callers, and internal inquiries. This role plays a key part in ensuring smooth day-to-day office operations by providing professional reception services, administrative support, and clerical assistance to multiple departments. The ideal candidate is organized, detail-oriented, and comfortable juggling front-desk responsibilities with administrative tasks in a fast-paced office environment. Responsibilities: Reception & Front Desk • Greet visitors professionally and ensure a positive first impression • Answer and direct incoming phone calls and emails • Receive, sort, and distribute mail, couriers, and deliveries • Maintain reception and common areas to ensure a tidy, welcoming environment • Coordinate meeting room bookings and ensure rooms are prepared as needed Administrative & Office Support • Provide general administrative support to various departments as required • Perform clerical tasks such as data entry, document preparation, filing, and scanning • Maintain office supplies inventory and coordinate reordering • Assist with internal documentation, reports, and correspondence • Support scheduling, training coordination, and internal communications Office Operations Support • Assist with basic customer service and internal requests • Support internal processes such as document preparation, record tracking, and follow-ups • Liaise with internal teams to ensure information is routed correctly • Perform other administrative and clerical duties as assigned Qualifications and competencies: • High school diploma required; post-secondary education in office administration or a related field is an asset • Bilingual in English and French (spoken and written) • Minimum 1–3 years of experience in a receptionist, office clerk, or administrative role • Experience in a professional office or manufacturing environment considered an asset • Strong interpersonal and communication skills • Excellent organizational skills with strong attention to detail • Ability to manage multiple tasks and prioritize effectively • Proficiency in Microsoft 365 (Outlook, Word, Excel) • Professional demeanor and customer-service mindset
