Help us boldly shape retail in Canada As the Financial Services segment of one of Canadas most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service theyve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. This is a bilingual role with full-time and part-time roles available. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Roles we are currently hiring for: Bank Customer Service Representative: Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers onCanadian Tire Services. Limitedofferings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits. Bank Fraud Servicing Representative (Card Security): Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening While some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be. Our starting wage for this position is $44,500/annual with an annual salary review process.
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs. This is a bilingual role for a part-time position. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our starting wage for this position is $22.82 with an annual salary review process. Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening This posting represents an existing vacancy within our organization.
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs. This is a bilingual position with full-time and part-time roles available. Applicants are expected to speak both English and French fluently. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our starting wage for this position is $44,500 with an annual salary review process. Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening This posting represents an existing vacancy within our organization.
What youll do: We are seeking a highly skilled and experienced individual to join our team as a Senior Analyst, Operational Resilience, reporting to the Manager, Operational Resilience. As a Senior Analyst, you will play an integral role in supporting Canadian Tire Banks (CTB) Operational Resilience Framework and Program. The successful candidate will work with business partners across the organization to manage day-to-day operational resilience processes and provide second-line oversight and challenge of related activities to ensure compliance with the operational resilience framework and regulatory requirements. Support the Manager, Operational Resilience in managing CTBs operational resilience framework and day-to-day processes and activities. Leverage the Banks operational resilience software application to ensure the effectiveness of processes. Conduct monitoring and second-line oversight of operational resilience activities to ensure compliance with the Banks Operational Resilience Framework and policies. Develop regular reporting on the Banks operational resilience profile and metrics. Lead meetings related to operational resilience with internal stakeholders. Collaborate with internal stakeholders to schedule operational resilience assessments. Provide guidance, support, and subject matter expertise on the Banks operational resilience-related policies and processes. undefined Collaborate with stakeholders across the organization to maintain and enhance the operational resilience framework. Conduct training and awareness sessions for internal stakeholders on operational resilience policies, procedures, and application use. Be a subject matter expert on the Banks Operational Resilience Framework and supporting policies and processes. Other responsibilities as assigned. What you bring: Bachelors degree in a business-related discipline. 3-5 years of experience as a risk analyst or an equivalent business-related role, with experience in in the banking or financial services industry and within operational risk is considered an asset. Strong knowledge of banking regulations and industry best practices related to operational resilience. Strong analytical and problem-solving skills. Excellent communication skills, both verbal and written. Solid proficiency with Microsoft Office suite of products, especially Excel and Word. Experience with third-party risk management and governance, risk and compliance software is an asset. Enthusiastic learner with well-developed organizational skills and the ability to manage multiple tasks with competing priorities. Ability to build and maintain strong working relationships and work collaboratively with cross-functional teams. Ability to work independently as well as part of a team of risk professionals. Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our typical hiring range is between $64,000 and $106,000 Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements. #LI-JW1
Help us boldly shape retail in Canada As the Financial Services segment of one of Canadas most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service theyve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. This is a bilingual role with full-time and part-time roles available. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Roles we are currently hiring for: Bank Customer Service Representative: Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers onCanadian Tire Services. Limitedofferings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits. Bank Fraud Servicing Representative (Card Security): Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening While some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be. Our starting wage for this position is $44,500/annual with an annual salary review process.
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs. This is a bilingual position with full-time and part-time roles available. Applicants are expected to speak both English and French fluently. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our starting wage for this position is $44,500 with an annual salary review process. Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening This posting represents an existing vacancy within our organization.
Help us boldly shape retail in Canada As the Financial Services segment of one of Canadas most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service theyve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen. This is a bilingual role with full-time and part-time roles available. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Roles we are currently hiring for: Bank Customer Service Representative: Handle a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers onCanadian Tire Services. Limitedofferings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits. Bank Fraud Servicing Representative (Card Security): Inbound/outbound contact centre, focused on identifying suspected fraud and initiating appropriate actions to mitigate to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner Reviews credit card applications with the goal of reducing CTFS exposure to fraudulent activity while completing review within acceptable established time frames Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening While some experience is preferred, if you have a willingness to learn and can solve problems while keeping the customer top of mind, then this is definitely the place to be. Our starting wage for this position is $44,500/annual with an annual salary review process.
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs. This is a bilingual role for a part-time position. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our starting wage for this position is $22.82 with an annual salary review process. Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening This posting represents an existing vacancy within our organization.
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs. This is a bilingual position with full-time and part-time roles available. Applicants are expected to speak both English and French fluently. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our starting wage for this position is $44,500 with an annual salary review process. Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening This posting represents an existing vacancy within our organization.
The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs. This is a bilingual position with full-time and part-time roles available. Applicants are expected to speak both English and French fluently. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario. What youll do Protect the integrity and security of customer account information Apply technical/product/process knowledge within varied situations Shape a positive customer perception of Canadian Tire Build customer confidence in our ability to provide service Maintain accurate customer information Develop effective relationships to contribute to a positive work environment Understand and service customer needs - ''owns the moment'' Look for ways and apply new ideas to keep Customers for Life Take opportunity to provide customers with relevant products & services Take responsibility for continuous learning and development Who you are Speak both French and English fluently Excellent verbal and written communication skills Superior problem solving abilities and solid decision making skills Active listening skills Computer knowledge and experience Demonstrated passion for driving an exceptional customer experience Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc. Demonstrated active listening, professional verbal communication skills Demonstrated aptitude to learn and support with basic browser-based functions Were always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Career growth opportunities and product discounts Our starting wage for this position is $44,500 with an annual salary review process. Our current department hours of operation are: 8:00am 8:00pm, Monday to Friday, 8:00am 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends. As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions: Reference Check Credit Checks Criminal Background Check Sanctions & PEP Screening This posting represents an existing vacancy within our organization.
