The Pro Shop Associate Summary The Pro Shop Associate is a team member with a passion for and experience in fishing and/or hunting who works in a Canadian Tire Associate Store Pro Shop. Their mission is to create an exceptional shopping experience for our fishing and hunting customers through professional and courteous customer service. The Pro Shop Associate interacts with customers while identifying their needs, assisting with finding products, explaining technical details of merchandise and making professional recommendations to assist customers in making informed buying decisions. This role also involves making suggestions for new products, ordering, communicating with vendors and maintaining the store such as stocking shelves, merchandising and general housekeeping. Responsibilities and Tasks Customer Service Provides excellent customer service to all customers entering the Pro Shop by smiling, greeting customers and selling products. Connects with customers by sharing knowledge and experience of fishing/hunting. Builds and maintains trust and relationships with customers and the community. Identifies and evaluates customers needs, guides customers to the location of requested items and explains technical details of merchandise. Answers fishing/hunting and product related questions and provides professional advice related to product information, technical features and methods of operation by using their experience and knowledge in fishing/hunting. Suggests value-added and related products to customers to ensure they go home with what they need. Is conscious of customer safety and provides information on the laws, regulations and safety guidelines of fishing/hunting in the area. Ends the discussion with the customer using a closing statement (e.g., Is there anything else I can do for you today? Did you find everything you were looking for? Thank you for shopping at the Pro Shop). Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person. Handles multiple customers in an effective, efficient and safe manner (e.g., never brings out more than one gun at a time). Deals with challenging situations in a professional manner. Remains a product expert through continuously learning about new products, stays current with new trends, emerging technologies and keeps up to date on in-store deals and promotions in order to provide accurate information to customers. Operations Stocks shelves and merchandises display areas using planograms as guidelines to ensure the Pro Shop is organized and fully stocked. Understands micro seasons and assists in seasonal floor merchandise moves. Assesses fishing/hunting market trends and the demand from the local community and suggests new products and ideas to attract and maintain customers (e.g., suggesting products specific for the species in the area). Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis). Reports stolen and damaged goods to Management and locates products in the warehouse. Operates computer and RF gun and enters all relevant coding in Canadian Tire systems. Networks and maintains relationships with vendors and local community fishing/hunting organizations in a courteous and professional manner. Plays an active role in the Pro Shop by openly sharing opinions and ideas on how to improve Pro Shop success. Engages in learning activities, listens to feedback to improve their own abilities and knowledge and participates in all training as required. Complies with company, store and department policies. Processes warranty returns/repairs on firearms. Abides by all health and safety programs and regulations in the store and in the Pro Shop. Reports any observed or potential hazards immediately. Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others. Completes other tasks, as required. Requirements Active fisher/hunter with a passion for outdoor activities and sports. Experience as a fishing/hunting guide is an asset. Strong knowledge and expertise in fishing/hunting (e.g. product knowledge, technical features, method of operations). Fishing: knowledge of various makes and models of fishing products, including rods, reels and equipment. Hunting: knowledge of various archery products, hunting equipment, hunting apparel, ammunition, firearms and related accessories. P.A.L. (Possession and Acquisition License) is required. Solid understanding of safety regulations and fishing/hunting laws and regulations. Must be 18 years of age to sell ammunition. Basic math and typing skills. Ability to work under minimal supervision with computerized systems. Experience in a customer service role and/or experience with a Canadian Tire Store is considered an asset. Required Skills and Abilities Successful candidates will demonstrate the following competencies : Highly approachable, customer-oriented individual who thrives on offering exceptional service and professional advice to customers. Strong passion for fishing/hunting with a motivation for learning to stay current with market trends and to remain a product expert. Passion for growing the business in the Pro Shop. Positive attitude, punctuality and solid work ethic. Ability to respond and handle retail/customer issues by using good judgment and logic in solving problems and making decisions. Strong belief in the Canadian Tire Values of honesty, integrity and respect. Effective communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication. Ability to adapt and cope with challenging and changing situations. Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals. Ability to complete retail tasks according to instructions and demonstrate responsibility for outcomes. Physical Demands and Working Conditions In compliance with the stores Health and Safety Policies and Procedures: Standing/walking for extended periods. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from light to heavy. Lifting and turning repeatedly throughout the shift. Lifting above the shoulder, from floor to shoulder and floor to waist. Ability to go up and down a ladder while carrying merchandise. Walking and carrying things at the same time and pushing/pulling, as required. Ability to work a flexible schedule which may include holiday, night and weekend hours. Potential Career Opportunities Next levels: Buyer, Merchandiser, Supervisor, Department Manager, Store Manager and General Manager. Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire Stores and more than 100 Canadian Tire Pro Shops across the country. Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Marks, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
Warehouse Manager Summary As a member of the stores Management Team, the Receiving Manager contributes to the success of the store by communicating the business objectives of the Associate Dealer to his/her team. TheReceiving Manager is responsible for managing and leading the receiving team in providing high quality workmanship and service through the smooth flow of merchandise from the back door to the customer. Responsibilities and Tasks Customer Service Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management. Leads by example by consistently responding to and handling customer and staff inquiries, requests and concerns in a timely manner. Works as a team with all departments to understand how the warehouse could better help their staff to provide an excellent customer experience. Ensures that the warehouse team maximizes the customer experience in a supporting role, by maintaining a clean, well-organized warehouse. Operations Maintains quality warehouse maintenance, through daily inspections and ensuring all store audit performance requirements are met in the warehouse (e.g., clean and neat appearance). Manages the timely pick up of all recycled products and waste. Is responsible for general maintenance of the building, as required. Monitors and improves the productivity of the warehouse team through strong leadership, motivation and team building. Manages the safe and efficient delivery, storage and placement of merchandise from the truck into the warehouse and/or onto the retail floor. Ensures the warehouse is appropriately staffed through effective planning and scheduling and according to store budget. Plans and manages daily/weekly activities as well as seasonal changeovers and works with the team to execute them. Supervises and assists team members in daily operations in order to meet established productivity goals. Consistently follows up on work and projects in the warehouse in order to measure progress and address issues immediately, while being visible and available for team members. Operates and maintains a computerized inventory scanning and Fast Find system. Tracks the number of items stolen or damaged in the warehouse. Notifies the Store Manager of all empty containers that were found. Checks and keeps accurate records of damages, shortages, overages, claims and returns on all incoming merchandise and outgoing returns. Communicates and ensures compliance with company, store and warehouse policies, as well as health and safety programs and regulations. Maintains and promotes safety and security procedures and ensures team member compliance with those procedures. Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training). Assists in selecting and orientating new employees, store opening and closing responsibilities. Addresses issues and conflicts in a timely manner. Organizes and conducts regular warehouse team meetings and actively participates in store management meetings. Completes other tasks, as required. Requirements Proven experience in logistics. Demonstrated supervisory, leadership and/or managerial experience or relevant experience. Basic math and computer skills. Attention to detail. Certified to operate all lift equipment. Trained in the Transportation of Dangerous Goods and the handling of firearms. Work experience in a warehouse/distribution environment, in a Canadian Tire store, is considered an asset. Required Skills and Abilities Successful candidates will demonstrate the following competencies: Strong orientation towards customer service excellence. Strong belief in the Canadian Tire Values of honesty, integrity and respect. Results-oriented individual who thrives in achieving challenging goals. Ability to serve customers in a professional manner and to inspire their confidence and trust. Ability to lead and manage a team to achieve common goals in a fast-paced environment. Displays a team-oriented approach. Ability to motivate and coach others as well as provide feedback. Strong ability to plan, organize, delegate and follow up on teams activities and projects. Ability to find solutions to problems and make decisions. Ability to multitask, adapt and cope with challenging situations Potential Career Opportunities Next levels: Other Department Manager role, Store Manager and General Manager. Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country. Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Marks, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services). Physical Demands and Working Conditions In compliance with the stores Health and Safety Policies and Procedures: Standing/walking for 8 hours. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from light to heavy. Lifting and turning repeatedly throughout the shift. Lifting above the shoulder, from floor to shoulder and floor to waist. Walking and carrying at the same time and pushing/pulling as required. Twisting, turning, reaching and working above shoulder level.
Fill Crew Associate Summary The Fill Crew Associate is a member of the Logistics Fill Team and has a key role in ensuring that products are transported from the warehouse to the sales floor in an efficient manner. This position includes a lot of lifting and carrying. The Fill crew schedule is Tuesday to Saturday 5pm-1am. Responsibilities and Tasks Customer Service Maintains housekeeping disciplines in the warehouse and salesfloor in order to facilitate location of products by all staff. Responds to and handles customer and staff inquiries, requests, and concerns in a timely manner. Locates products in the warehouse. Guides customer to the location of requested items. Operations Operates computer and scanning devices for tracking inventory and enters all relevant coding in Canadian Tire systems. Keeps up to date with in-store promotions, in-store deals and product locations. Stocks shelves and merchandise display areas neatly with correct merchandise. Secures heavy display items. Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis). Maintains merchandise on the retail floor and ensures that retail basics are executed efficiently (labeling, product facing, cleaning aisles and display areas etc.). Ensures that product and overstock is placed in the appropriate locations. Removes stock belonging to a different location and replaces damaged or expired items when necessary. Reports stolen and damaged goods to Management. Assists in pricing and verifying price labels as needed. Assists in organizing warehouse as needed. Readily disposes of shipping boxes, trash, etc. Completes necessary paperwork on a daily basis. Complies with company, store, department, and warehouse policies. Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately. Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others. Completes other tasks, as required. Requirements Ability to follow direction and coaching. Basic math and computer skills. Aptitude with computer technology / locating systems. Aptitude for online learning. Ability to work in other areas of the store is an asset. Required Skills and Abilities Successful candidates will demonstrate the following competencies: Strong belief in the Canadian Tire Values of honesty, integrity, and respect. Organizational and technology skills. Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals. Results-oriented individual. Effective written and oral communication skills. Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes. Ability to resolve retail and/or customer issues. Ability to adapt and cope with challenging and changing situations. Positive attitude, punctuality, and solid work ethic. Potential Career Opportunities Next levels: Promotions Associate, Supervisor, Warehouse Manager, Promotions Manager, and Department Manager; Other retail, customer service and management opportunities in a large network of more than 500 Canadian Tire stores across the country. Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Marks, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services). P hysical Demands and Working Conditions In compliance with the stores Health and Safety Policies and Procedures: Standing/walking for 8 hours. Using lift equipment. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from light to heavy. Lifting and turning repeatedly throughout the shift. Lifting and twisting above the shoulder, from the floor to shoulder, and floor to waist. Ability to go up and down a ladder and stairs while carrying merchandise. Walking and carrying things at the same time and pushing/pulling, as required.
Summary The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience. Responsibilities and Tasks Customer Service Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person. Understands customer needs and provides them with a complete solution. Shares ideas and suggestions to improve the customer experience in the Service Centre. Manages customer concerns and problems promptly. Deals with challenging situations in a professional manner. Ensures a smooth flow of communication with customers during repairs or maintenance work. Operations Completes and reviews repair orders with customers. Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time. Acts as liaison between customers and technicians and manages the status of work orders. Schedules service and repair appointments. Operates computerized work order systems. Engages in learning activities and coaching to improve their own abilities. Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales. Complies with company, store and department policies and health & safety program and regulations. Completes other tasks, as required. Requirements Knowledge of market trends in the automotive service industry. Knowledge and understanding of mechanical components of automobiles. Ability to work effectively with auto parts ordering systems and computerized work order systems. Basic math and keyboarding skills. Good working knowledge of CoStar is an asset. Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset. Valid drivers licence for province of employment. Required Skills and Abilities Successful candidates will demonstrate the following: Strong orientation towards customer service excellence . Strong belief in the Canadian Tire Values of honesty, integrity and respect . Ability to serve customers in a professional manner and to inspire their confidence and trust. Ability to work effectively in a fast-paced, customer-focused environment . Strong communication skills , ability to listen carefully and to give precise instructions. Aptitude for building and maintaining interpersonal relations , both with customers and coworkers. Ability to plan, organize, delegate and follow-up on daily tasks. Ability to resolve problems and make decisions . Ability to work in a team environment to achieve common goals. Ability to adapt and cope with pressure . Entrepreneurial and results oriented. Potential Career Opportunities Next levels: Service Manager, Store Manager and General Manager. Other automotive, customer service and management opportunities in a large network of more than 485 Canadian Tire Service Centres across the country. Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark''s, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services). Physical Demands and Working Conditions In compliance with the stores Health and Safety Policies and Procedures: Standing/walking for 8 hours. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from light to heavy. Lifting and turning repeatedly throughout the shift. Lifting above the shoulder, from floor to shoulder and floor to waist. Going up and down a ladder while carrying merchandise. Walking and carrying things at the same time and pushing/pulling, as required. Twisting, turning, reaching and working above shoulder level.
Sales Associate Summary The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping. Responsibilities and Tasks Customer Service Provides excellent customer service to all customers entering the store. Smiles, makes eye contact with and greets customers. Guides customer to the location of requested items. Locates products in the warehouse. Answers questions and provides friendly advice and services to customers. Suggests value-added and related products to customers to ensure they go home with what they need. Ends the discussion with the customer using a closing statement (e.g., Is there anything else I can do for you today? Did you find everything you were looking for? Thank you for shopping at Canadian Tire). Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person. Handles multiple customers in an effective and efficient manner. Deals with challenging situations in a professional manner. Learns about new products on a regular basis. Keeps up to date with in-store promotions, in-store deals and product locations. Operations Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.). Stocks shelves and merchandise display areas. Averaging 1 stock cart put away per hour. Walks their assigned sections to understand what needs to be accomplished on a daily basis. Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis). Reports stolen and damaged goods to Management. Operates computer and EFD and enters all relevant coding in Canadian Tire systems. Plays an active role in the department team by openly sharing opinions and ideas on how to improve department success and by participating in meetings and all training as required. Engages in learning activities and listens to feedback to improve their own abilities. Complies with company, store and department policies. Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately. Uses professional language and maintains a professional appearance (uniform, hygiene, grooming and name tag) when interacting with others. Completes other tasks, as required. Requirements Basic math and typing skills. Ability to work under minimal supervision with computerized systems. Experience in a customer service role and/or with Canadian Tire store is considered an asset. Ability to operate a cash register is an asset. Required Skills and Abilities Successful candidates will demonstrate the following competencies : Strong orientation towards customer service excellence . Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers. Strong belief in the Canadian Tire Values of honesty, integrity and respect . Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations. Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes . Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals. Ability to resolve retail and/or customer issues . Ability to adapt and cope with challenging and changing situations . Positive attitude, punctuality and solid work ethic . Potential Career Opportunities Next levels: Merchandiser, Supervisor, Department Manager and Store Manager. Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country. Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Marks, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services. Physical Demands and Working Conditions In compliance with the stores Health and Safety Policies and Procedures: Standing/walking for 8 hours. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from light to heavy. Lifting and turning repeatedly throughout the shift. Lifting above the shoulder, from floor to shoulder and floor to waist . Ability to go up and down a ladder while carrying merchandise. Walking and carrying things at the same time and pushing/pulling, as required
