Join to apply for the
Microsoft Licensing Solution Specialist (French/English Bilingual)
role at
CDW Canada
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
As a Solutions Specialist, you’ll work directly with CDW account managers, sales leadership, and partners of whitespace opportunities to combine your knowledge of solution and licensing programs, quotes, bid opportunities, and the market to identify and win deals. This is your opportunity to identify net new business for CDW and another iconic brand: Microsoft.
What you’ll do:
Be a subject‑matter expert on Microsoft Licensing, products, programs, and go‑to‑market strategies and communicate them to CDW Sales.
Assist CDW Sales and the designated partner with field alignment and account mapping within an assigned territory.
Use consultative selling to help in a pre‑sales capacity related to Microsoft Licensing Programs, products and solutions.
Facilitate training sessions for the assigned products, services, licensing and programs.
Assist partner and Product and Partner Management (PPM) contacts in the creation of messaging and promotions that directly align with the specific customer set being supported.
Be the liaison between CDW Sales and PPM to identify opportunities to improve product, program, and partner alignments.
What we expect of you:
Must have:
6+ years of experience in sales/Microsoft Licensing Sales; OR Software Sales Specialist; OR a bachelor’s degree plus 2+ years of sales/marketing experience
Demonstrated financial and business acumen
Proficiency with MS Office software applications
Microsoft Licensing knowledge of all Microsoft licensing programs
Product knowledge level 200 across Azure, Modern Workplace and Security
Ability to communicate to effectively and constructively with customers, coworkers, management and executives
Demonstrated ability to manage multiple priorities/projects, meet deadlines, facilitate change and delegate responsibilities
Proven analytical, organizational, and decision‑making skills with demonstrated negotiation skills and influencing positive outcomes
Nice to Have:
Bachelor’s degree plus 4+ years of sales/marketing experience
Relevant Microsoft certifications including SC-900, AZ-900
Proven record of established relationships and 3+ years of sales experience, including success at attaining quote‑driven sales goals
Familiarity with directing and maintaining enterprise‑level sales proposals and contracts
At CDW, we strive to offer market‑competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate’s prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40‑hour workweek, and paid on a bi‑weekly payroll schedule.
Pay range: $ 73,000 – $ 101,000, depending on experience and skill set
We make technology work so people can do great things.
CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at CDW Canada by 2x
Get notified about new Microsoft Specialist jobs in
Toronto, Ontario, Canada .
#J-18808-Ljbffr
About CDW
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
CDW Canada is seeking a
Technical Account Manager (TAM)
to act as the
primary technical advisor
for a major enterprise client in the Greater Toronto Area. In this senior presales role, you will serve as the client’s
trusted technical partner
and
C-level advisor , dedicated to one strategic account. Your mission is to build a long‑term partnership with the client’s IT leadership, deeply understand their environment and business goals, and
align technology solutions
to drive their strategy forward. You will coordinate all of CDW’s technical engagements for this account – bringing in the right experts at the right time – to ensure smooth execution of initiatives.
This role requires broad technical knowledge
across infrastructure, cloud, networking, security, and software , combined with strategic insight. You’ll comfortably switch between hands‑on technical discussions and high‑level strategy sessions with CIO/CTO stakeholders. If you are passionate about
driving innovation , translating business needs into technology outcomes, and leading teams to deliver results, this role is for you.
Responsibilities
Strategic Advisory & Relationship Management:
Serve as a
strategic technical advisor
to the client’s senior IT leaders (CIO, CTO, VPs), helping shape their multi‑year IT roadmap to support key business objectives. Build
trusted relationships
across the client’s organization, from technical teams to C‑level, by consistently providing credible guidance and insight.
Technical Orchestration:
Act as the client’s primary
technical point of contact
and advocate within CDW.
Orchestrate all technical presales activities
– from early discovery and solution design to workshops and proposal development – by bringing in the appropriate CDW architects and engineers. Ensure each engagement is executed by the right experts and aligns with the client’s overall strategy. Maintain visibility into ongoing projects (even post‑sale) to guarantee continuity and identify follow‑up opportunities.
Solution Development & Opportunity Growth:
Facilitate the development of solutions
for the client’s needs by guiding and overseeing the work of solution architects and engineers. Review high‑level architecture plans and proposals to ensure they meet the client’s requirements and fit into their strategic roadmap.
Proactively identify new opportunities
(e.g. cloud adoption, security enhancements, infrastructure upgrades) and work with the sales team to develop these into proposals. Leverage your understanding of the client’s business to anticipate needs and position
relevant CDW services
that deliver genuine value (always in a consultative, not pushy, manner).
Communication & Reporting:
Communicate regularly
with both the client and internal CDW teams. Lead quarterly technology reviews and strategy sessions to update the client on progress, gather feedback, and adjust plans. Provide executive‑level briefings on the account’s status, upcoming initiatives, and any challenges, ensuring the client’s priorities are understood within CDW. Internally, share insights from the account (e.g. feedback on solutions, competitor considerations) to help refine CDW’s offerings and approach.
Partner & Vendor Engagement:
Develop and maintain relationships with key technology partners relevant to the account, including both established CDW/client partners and emerging partners. This includes coordinating and selectively participating in vendor executive briefings (EBCs), technical workshops, and proofs of concept for strategic solutions.
Act as a point of control for vendor engagement with the client—balancing vendor‑driven sales motions with the client’s need for stable, secure, and strategically aligned solutions. At times, this will require serving as a gatekeeper to ensure vendor access and activity are appropriate, value‑driven, and aligned with the client’s priorities and operating environment.
Requirements
Extensive IT Experience:
10+ years in IT roles such as Solutions Architect, Technical Consultant, or Enterprise Architect, with significant
customer‑facing
experience. Exposure to large enterprise or public‑sector clients is highly preferred (understanding complex, multi‑stakeholder environments).
Broad Technical Expertise:
Working knowledge across
infrastructure, cloud, networking, security, and software
domains. Ability to discuss a wide range of technologies at a high level, with
hands‑on proficiency
in at least one domain (e.g. cloud architecture, cybersecurity, data center infrastructure) to establish credibility.
Business Acumen:
Proven ability to connect technology solutions to
business outcomes . Comfortable engaging with C‑level executives and translating business priorities into technical initiatives (and vice versa). Experience developing IT strategy or roadmaps for an organization is a strong asset.
Exceptional Communication:
Excellent presentation and communication skills. Able to deliver compelling presentations to senior executives and produce clear, concise documentation and proposals. Equally adept at leading high‑level visionary discussions and detailed technical working sessions as needed.
Relationship & Influence:
Demonstrated aptitude for building
trusted advisor
relationships. Skilled at establishing rapport and credibility with clients, influencing decisions
without direct authority , and diplomatically navigating complex organizations.
Cross‑Functional Leadership:
Experience coordinating or leading teams across different departments (sales, engineering, service delivery, support, etc.) to achieve a common goal. Ability to
lead through influence , rallying colleagues and partners to address client needs collaboratively.
Proactive Ownership:
Self‑motivated with an
ownership mindset
– able to identify what needs to be done and take initiative without waiting for direction. Examples of proactively improving customer relationships or spotting and developing new opportunities in previous roles are highly valued.
Education & Certifications:
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Relevant
industry certifications
(e.g. AWS/Azure cloud certifications, Cisco networking, security credentials) are strong assets, demonstrating continuous learning and technical breadth.
Nice to Have
Industry Knowledge:
Familiarity with the
utilities sector or other large‑scale enterprise environments
is a plus. Ability to quickly learn an industry’s unique challenges and regulatory landscape if not already experienced in it.
Thought Leadership:
A track record of contributing to the tech community (e.g. writing blogs/whitepapers, speaking at events, developing best‑practice guides) is an asset, indicating a forward‑thinking mindset and passion for innovation.
Consulting Background:
Experience in a consulting firm or an
Enterprise Architecture/IT Strategy
role involving multi‑year planning and executive‑level advising is beneficial. This background suggests strength in assessing current vs. target states and driving transformation roadmaps—key aspects of the TAM role.
Project Management Familiarity:
Understanding of project management frameworks (e.g. basics of PMO processes, ITIL change management) is helpful. While you won’t directly manage projects, speaking the language of project managers and knowing how projects run will aid in coordinating with delivery teams and setting expectations.
Pay range: $180,000 - $252,000 total compensation, depending on experience and skill set
Current Opening:
This posting reflects a currently available position within our organization for which we are actively recruiting.
CDW is committed to being an AI‑fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
We make technology work so people can do great things.
CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
#J-18808-Ljbffr
A leading IT services company based in Canada is seeking a Sr. Security Consultant specializing in Managed Detection and Response services, particularly on Microsoft technologies like Sentinel and Defender. The ideal candidate will have extensive hands-on experience with various SIEM tools, excellent communication and mentorship skills, and a track record of providing high-level customer support. This position involves developing recommendations for improvements, conducting service reviews, and acting as a subject matter expert for complex technical issues to enhance customer satisfaction. #J-18808-Ljbffr
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
As a Principal Field Solution Architect in our Networking practice, you will have the power, training opportunities, and expertise to delve deeper into the network stack. We will rely on your creative thinking and comprehensive technical knowledge in networking to deliver industry-leading solutions, in this
customer facing, pre-sales role.
What you’ll do:
Lead the creation and management of network architecture designs and strategies in collaboration with key business stakeholders to ensure alignment with customer requirements and business objectives.
Engage in detailed architectural discussions to understand customer business outcomes and translate them into technical requirements, ensuring successful implementation and customer satisfaction.
Work closely with the sales team to design and propose solutions that leverage the best mix of vendor-partner products and services, tailored to meet customer needs.
Develop and deliver compelling sales presentations to both prospective and existing customers, showcasing the value and capabilities of proposed solutions.
Contribute to the development of new service offerings within the networking practice, ensuring they meet market demands and customer expectations.
Oversee all technical components of the sales process, from initial engagement to final delivery, ensuring a seamless and successful customer experience.
Stay abreast of industry technology trends and share insights with current and prospective customers to help them make informed decisions and stay ahead of the curve.
What you need to succeed:
Must-have:
10+ years of experience in IT consulting or senior IT roles, specifically focusing on network architecture and design.
Extensive technical expertise in Cisco, Fortinet, or Aruba network solutions.
Experience with Juniper and HPE is a plus.
Proven experience in direct customer collaboration , with a track record of technical leadership and successful project outcomes.
Strong communication skills, with the ability to effectively and constructively engage with customers, colleagues, management, and executives.
A proactive attitude towards new tasks and responsibilities, with a passion for enhancing customer experience, operational excellence, and continuous professional development.
Recommend new technologies and focus areas to enhance companies' capability
Commitment to obtaining and maintaining relevant industry certifications.
Mentor colleague to develop teamwork and inter department collaboration
Nice-to-have:
Bachelor’s Degree in a relevant field or equivalent professional experience.
Proficiency in additional network technologies and certifications.
Experience with OT and IoT.
At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek and paid on a bi-weekly payroll schedule.
Pay range: $180,000 - $252,000 total compensation, depending on experience and skill set
Current Opening:
Thispostingreflectsacurrentlyavailable position within our organization for which we are actively recruiting.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
#J-18808-Ljbffr
A leading IT solutions provider in Calgary is seeking a Principal Field Solution Architect to lead network architecture design and support customer needs. This role requires extensive expertise in Cisco, Fortinet, or Aruba solutions and a passion for customer collaboration. The ideal candidate will have over 10 years of experience in IT consulting and the ability to mentor colleagues. The position offers a competitive salary range of $180,000 - $252,000 based on skills and experience. #J-18808-Ljbffr
A leading IT solutions provider is seeking a Specialist to provide second-level technical client support in security disciplines such as Network Security and Information Security. This role includes monitoring support requests, performing operating system analysis, and providing mentorship to junior resources. The ideal candidate has a relevant degree or extensive IT experience and technical certifications in security disciplines. Competitive salary range of $72,725 - $101,825 based on experience. Must be willing to work on a 24/7 basis including weekends and holidays. #J-18808-Ljbffr
A leading technology solutions provider in Toronto is seeking a Technical Account Manager to be a strategic technical advisor for an enterprise client. This senior role combines broad IT expertise across infrastructure, cloud, and networking with strong relationship management abilities. The ideal candidate has over 10 years in IT roles, and requires excellent communication skills to engage with C-level executives. This role offers a competitive salary range of $180,000 - $252,000, depending on experience. #J-18808-Ljbffr
4 days ago Be among the first 25 applicants
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
As a Field Solution Architect in our Digital Workspace practice, you’ll enjoy the power, training opportunity and expertise to dive deeper into the M365 stack. We will look to you utilize creative thinking along with your broad technical knowledge in the M365, Cloud and Collaboration to deliver industry leading solutions.
What you’ll do
Drive sales growth
by developing strategic plans, positioning solutions and collaborating with the sales team to implement effective strategies
Oversee all technical components of the sales process, from initial engagement to final delivery, ensuring a seamless and successful customer experience.
Lead the creation and management of proposals and Statements of Work (SOWs) in collaboration with key business stakeholders to ensure alignment with customer requirements and business objectives.
Engage in detailed architectural discussions to understand customer business outcomes and translate them into technical requirements, ensuring successful implementation and customer satisfaction.
Work closely with the sales team to design and propose solutions that leverage the best mix of vendor‑partner products and services, tailored to meet customer needs.
Develop and deliver compelling sales presentations to both prospective and existing customers, showcasing the value and capabilities of proposed solutions.
Contribute to the development of new service offerings within the Digital Workspace practice, ensuring they meet market demands and customer expectations.
Stay abreast of industry technology trends and share insights with current and prospective customers to help them make informed decisions and stay ahead of the curve.
What you need to succeed
Must-have :
Minimum of 8 years of experience in IT consulting or senior IT administration.
Extensive technical expertise in Microsoft 365, including Intune/Autopilot, Exchange Online, Teams, and SharePoint.
Experience with Microsoft 365 Copilot is a plus.
Proven experience in direct customer collaboration, with a track record of technical leadership and successful project outcomes.
Strong communication skills, with the ability to effectively and constructively engage with customers, colleagues, management, and executives.
A proactive attitude towards new tasks and responsibilities, with a passion for enhancing customer experience, operational excellence, and continuous professional development.
Nice-to-have
Bachelor’s Degree in a relevant field or equivalent professional experience.
Proficiency in additional technologies such as Microsoft Azure, Power BI, Power Platform, and Power Automate.
Commitment to obtaining and maintaining relevant industry certifications.
At CDW, we strive to offer market‑competitive total rewards packages to attract and retain talent. As such, we are committed to payment transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40‑hour workweek, and paid on a bi‑weekly payroll schedule.
Pay range: $ 120,800 - $ 144,960, depending on experience and skill set
We make technology work so people can do great things.
CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Engineering and Information Technology
Industries: IT Services and IT Consulting
#J-18808-Ljbffr
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in all technical disciplines supported by the Managed Security Services practice, is specialized in at least one of three particular disciplines: Network Security, Information Security and/or Endpoint Security. The Sr. Specialist provides both technical and process mentorship in these areas to Analysts and Sr. Analysts. The Sr. Specialist continues to develop a platform of technical expertise.
What you will do:
Service Delivery – 50% job weight
Deliver tasks on time and with minimal or no supervision
Monitors and resolves second-level support requests accurately and timely. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets capture, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may require multiple interactions with clients and/or vendors to resolve
Performs security analytics and provides timely summarized finding and recommendations to clients
Manages moderately complex technical questions and ticket escalations in a specific area of discipline
Performs root cause analysis and collaborate with Consultants and Analysts to solve repetitive system performance or configuration problems
Provide technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Manages Great Client Communications
Works towards confidently running Great Meetings, differentiating services per MSS positioning
Handles technical account management responsibilities for assigned accounts
Provides supervision over technical aspects of service delivery
Prepare and deliver client facing quarterly, monthly meetings and tuning calls with designated accounts
Services Improvement and Enhancement - 30% job weight
Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements
Assists in the development of reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline.
Mentors analysts and serves as an escalation point for their technical related issues
Recommends process enhancements and drives efficiency by reducing average time to trouble‑shoot, repetitive issues and problem service tickets, reducing false-positives
Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches in one or more specific technologies
Makes recommendations to improve workflows and drive automation, creating efficiencies
Develops Standard Operating Procedures (SOPs) and knowledge base articles
Conduct technical and incident handling knowledge transfer sessions
Carry out research on supported technologies and develop actionable threat advisory documentation
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
What we expect of you:
Bachelor's degree (B.A./B.S.) or a 3-year diploma in Engineering, Computer Science, or a Technology related field and 3 years of security experience in a client-focused environment, and/or working in a security operations center,
OR
8 years total of Information Technology experience to include 3 years of security experience in a client-focused environment, and/or working in a security operations center
At least 2 administrator or expert level technical certifications in Managed Security Services disciplines, included but not limited to:
Check Point: CCSA, CCSE: Cisco; CCNA‑Security, CCNP – Security, CyberOps Professional, CCIE – Security; Palo Alto: ACE, PCNSE, Cortex XDR: PMXdS, PMXdC; IBM QRadar Secuity - Certified Administrator, Deployment Professional; SANS GCIA, GCIH, Splunk, Crowdstrike Falcon - CCFA, CCIS, CCFH, CCCS; Exabeam: Security Engineer Associate, Security Engineer Advanced, Associate Implementation Engineer; Tenable VM Specialist , Microsoft SC-200, SC-100, C|EH, C|CIH or similar technology certifications
The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be available to work weekends, holidays, and overtime.
Positive team influence, approachable, supportive, and actively participates in coaching and learning.
Punctual and organized, ensures timely completion of tasks.
Experience supporting and implementing IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
Demonstrated ability to investigate increasingly complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to select continuously select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
Proven ability to establish collaborative approach to problem solving, ensuring that others input is gathered and discussed, and that solutions generated by the team are tested and proven
Mentors team members and works independently with minimal supervision.
Sets and achieves goals autonomously, contributing to team and organizational objectives.
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrates strong verbal and written communication skills, as well as proficiency in Microsoft Office tools.
Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
At CDW, we strive to offer market‑competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 37.5‑hour workweek, and paid on a bi‑weekly payroll schedule.
Pay range: $ 42.00 - $ 59.00 hourly, depending on experience and skill set
Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.
We make technology work so people can do great things.
CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
#J-18808-Ljbffr
Senior Security Operations Specialist – Managed Services
Join to apply for the
Senior Security Operations Specialist – Managed Services
role at
CDW Canada
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The Sr. Specialist – Managed Security Services continues second‑level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in all technical disciplines supported by the Managed Security Services practice, is specialized in at least one of three particular disciplines: Network Security, Information Security and/or Endpoint Security. The Sr. Specialist provides both technical and process mentorship in these areas to Analysts and Sr. Analysts. The Sr. Specialist continues to develop a platform of technical expertise.
What you will do:
Service Delivery – 50% job weight
Deliver tasks on time and with minimal or no supervision
Monitors and resolves second‑level support requests accurately and timely. Escalates unresolved issues to senior team members and/or manager(s)
Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets capture, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may require multiple interactions with clients and/or vendors to resolve
Performs security analytics and provides timely summarized finding and recommendations to clients
Manages moderately complex technical questions and ticket escalations in a specific area of discipline
Performs root cause analysis and collaborate with Consultants and Analysts to solve repetitive system performance or configuration problems
Provide technical knowledge transfer to clients and internal department on low complexity problems
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Manages Great Client Communications
Works towards confidently running Great Meetings, differentiating services per MSS positioning
Handles technical account management responsibilities for assigned accounts
Provides supervision over technical aspects of service delivery
Prepare and deliver client facing quarterly, monthly meetings and tuning calls with designated accounts
Services Improvement and Enhancement - 30% job weight
Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements
Assists in the development of reports and presentations, and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline.
Mentors analysts and serves as an escalation point for their technical related issues
Recommends process enhancements and drives efficiency by reducing average time to trouble‑shoot, repetitive issues and problem service tickets, reducing false‑positives
Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches in one or more specific technologies
Makes recommendations to improve workflows and drive automation, creating efficiencies
Develops Standard Operating Procedures (SOPs) and knowledge base articles
Conduct technical and incident handling knowledge transfer sessions
Carry out research on supported technologies and develop actionable threat advisory documentation
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
Participate notably in assigned self‑paced trainings
What we expect of you:
Bachelor's degree (B.A./B.S.) or a 3-year diploma in Engineering, Computer Science, or a Technology related field and 3 years of security experience in a client‑focused environment, and/or working in a security operations center,
OR
8 years total of Information Technology experience to include 3 years of security experience in a client‑focused environment, and/or working in a security operations center
At least 2 administrator or expert level technical certifications in Managed Security Services disciplines, included but not limited to:
Check Point: CCSA, CCSE: Cisco; CCNA‑Security, CCNP – Security, CyberOps Professional, CCIE – Security; Palo Alto: ACE, PCNSE, Cortex XDR: PMXdS, PMXdC; IBM QRadar Secuity - Certified Administrator, Deployment Professional; SANS GCIA, GCIH, Splunk, Crowdstrike Falcon - CCFA, CCIS, CCFH, CCCS; Exabeam: Security Engineer Associate, Security Engineer Advanced, Associate Implementation Engineer; Tenable VM Specialist , Microsoft SC‑200, SC‑100, C|EH, C|CIH or similar technology certifications
The position is part of a 7‑day per week, 24‑hour per day managed services operations. To provide the required coverage, must be available to work weekends, holidays, and overtime.
Positive team influence, approachable, supportive, and actively participates in coaching and learning.
Punctual and organized, ensures timely completion of tasks.
Experience supporting and implementing IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
Demonstrated ability to investigate increasingly complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Demonstrated ability to select continuously select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
Proven ability to establish collaborative approach to problem solving, ensuring that others input is gathered and discussed, and that solutions generated by the team are tested and proven
Mentors team members and works independently with minimal supervision.
Sets and achieves goals autonomously, contributing to team and organizational objectives.
Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
Demonstrates strong verbal and written communication skills, as well as proficiency in Microsoft Office tools.
Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
At CDW, we strive to offer market‑competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate’s prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 37.5‑hour workweek, and paid on a bi‑weekly payroll schedule.
Pay range: $ 33.34 - $ 46.46 hourly, depending on experience and skill set
About us
We make technology work so people can do great things.
CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long‑term, full‑stack, full‑lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
CDW is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
#J-18808-Ljbffr
