OverviewGenerous vacation including all Jewish holidaysGreat culture – we’re always here to help each other out!Since 2006, Chai Lifeline Canada has been providing services to children and families who are impacted by chronic or life-threatening illness. In this dynamic role, you will positively impact families as they navigate through difficult times and contribute to a more caring and connected community. At Chai Lifeline Canada, you will be part of a dynamic team that is dedicated to living our core values and leading with integrity and mutual respect. We provide care and love to families in need and, in doing so, we carry out our roles with empathy, dedication and humility.The Toronto Managing Director is a senior operational leader responsible for the day-to-day management, growth, and sustainability of Chai Lifeline Canada’s Toronto operations. Reporting directly to the Executive Director, Chai Lifeline Canada, this role focuses on operational excellence, team leadership, fundraising execution, and community engagement, ensuring that the Toronto office functions efficiently, professionally, and in alignment with national strategy and organizational values. This is a hands-on role, and the Director will be personally involved in fundraising planning, execution, and relationship management, with the support of the team.This position is well suited for an experienced nonprofit leader who thrives in a hands-on environment, understands that fundraising and operations are inseparable, and is comfortable balancing internal management with external relationship-building. The Toronto Managing Director is accountable not only for outcomes, but for clear systems, documented processes, and consistent reporting.Responsibilities will include:Office Operations & Execution (Primary Focus)Oversee in tandem with the executive director the full operational functioning of the Toronto office, including administration, finance coordination, programs, fundraising activity, and complianceTranslate organizational strategy into clear operational plans, timelines, and deliverablesEnsure that all key functions operate with clear and documented systems, procedures, accountabilities, and workflowsMaintain accountability for deadlines, follow-through, and measurable outcomesIdentify inefficiencies and proactively implement improvementsLead and execute Toronto-based fundraising initiatives, including events, campaigns, donor cultivation, sponsorships, and community appealsActively manage and grow relationships with donors, funders, and community partnersWork closely with the Executive Director to align Toronto fundraising efforts with national strategyEnsure accurate tracking, follow-up, and stewardship of donorsIntegrate fundraising messaging with program impact and storytellingFinancial Oversight & Budget ManagementManage the Toronto office budget in alignment with organizational goals and approved financial plansEnsure responsible stewardship of funds and adherence to financial controlsLead and support Toronto-based staff with clarity, consistency, and accountabilityFoster a professional, respectful, and mission-driven work environmentProgram Oversight & Service QualityEnsure Toronto-based programs are delivered effectively, compassionately, and in alignment with Chai Lifeline standardsSupport program staff in planning, evaluation, and growthMaintain strong relationships with hospitals, referral sources, and partner agenciesMonitor service delivery to ensure families receive timely and appropriate supportVolunteer & Community LeadershipOversee and support Toronto’s volunteer structure, including committee chairs and key volunteersEnsure volunteers are well-supported, effectively utilized, and aligned with organizational goalsServe as a visible representative of Chai Lifeline in the Toronto communityBuild strong relationships with community leaders, institutions, and stakeholdersReporting, Communication & AccountabilityReport directly and regularly to the Executive Director with clear updates on operations, fundraising, staffing, and prioritiesProvide accurate and timely information to support leadership decision-makingMaintain transparency around challenges, risks, and resource needsEnsure that data, outcomes, and processes are documented and accessibleOther duties as assigned.Qualifications:Senior operational leadership experience in a nonprofit or mission-driven organizationDemonstrated success in fundraising and donor relationship managementStrong organizational, administrative, and people-management skillsAbility to create and maintain systems, processes, and documentationComfortable balancing internal management with external relationship-buildingPassion for the work of Chai Lifeline Canada and to positively impact our communityAlignment with Chai Lifeline Canada’s core values: dedication, integrity, empathy, respect, and humilityExcellent interpersonal, communication and networking skillsDepth of knowledge of the Toronto and Canadian Jewish communitySalary Range: $120,000 – $150,000Interested applicants should email their resume to mkarlin@ChaiLifeline.caPlease note, only applicants selected for an interview will be contacted.Chai Lifeline Canada is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. #J-18808-Ljbffr
A nonprofit organization in Ontario is looking for a Toronto Managing Director to oversee day-to-day operations, manage fundraising efforts, and maintain community relationships. The ideal candidate will have substantial experience in nonprofit leadership and a strong ability to engage with donors and the community. Responsibilities include operational oversight, implementing fundraising strategies, and ensuring effective service delivery to families. The salary range for this position is $120,000 – $150,000. #J-18808-Ljbffr
A nonprofit organization in Ontario is looking for a Toronto Managing Director to oversee day-to-day operations, manage fundraising efforts, and maintain community relationships. The ideal candidate will have substantial experience in nonprofit leadership and a strong ability to engage with donors and the community. Responsibilities include operational oversight, implementing fundraising strategies, and ensuring effective service delivery to families. The salary range for this position is $120,000 – $150,000. #J-18808-Ljbffr
A nonprofit organization in Canada is looking for a Senior Systems Analyst in Fundraising & Operations. The successful candidate will manage Salesforce NPSP, ensuring data integrity and support for donor experience. Responsibilities include overseeing gift processing and design of automation processes. This role requires 4+ years of experience with a passion for enhancing community support. The position offers a salary between $75,000 and $85,000 based on experience. #J-18808-Ljbffr
Overview
Generous vacation including all Jewish holidays
Great culture – we’re always here to help each other out!
Since 2006, Chai Lifeline Canada has been providing services to children and families who are impacted by chronic or life-threatening illness. In this dynamic role, you will positively impact families as they navigate through difficult times and contribute to a more caring and connected community. At Chai Lifeline Canada, you will be part of a dynamic team that is dedicated to living our core values and leading with integrity and mutual respect. We provide care and love to families in need and, in doing so, we carry out our roles with empathy, dedication and humility.
The
Toronto Managing Director
is a senior operational leader responsible for the day-to-day management, growth, and sustainability of Chai Lifeline Canada’s Toronto operations. Reporting directly to the
Executive Director, Chai Lifeline Canada , this role focuses on
operational excellence, team leadership, fundraising execution, and community engagement , ensuring that the Toronto office functions efficiently, professionally, and in alignment with national strategy and organizational values. This is a hands-on role, and the Director will be personally involved in fundraising planning, execution, and relationship management, with the support of the team.
This position is well suited for an experienced nonprofit leader who thrives in a hands-on environment, understands that
fundraising and operations are inseparable , and is comfortable balancing internal management with external relationship-building. The Toronto Managing Director is accountable not only for outcomes, but for
clear systems, documented processes, and consistent reporting .
Responsibilities will include:
Office Operations & Execution (Primary Focus)
Oversee in tandem with the executive director the full operational functioning of the Toronto office, including administration, finance coordination, programs, fundraising activity, and compliance
Translate organizational strategy into clear operational plans, timelines, and deliverables
Ensure that all key functions operate with clear and documented systems, procedures, accountabilities, and workflows
Maintain accountability for deadlines, follow-through, and measurable outcomes
Identify inefficiencies and proactively implement improvements
Lead and execute Toronto-based fundraising initiatives, including events, campaigns, donor cultivation, sponsorships, and community appeals
Actively manage and grow relationships with donors, funders, and community partners
Work closely with the Executive Director to align Toronto fundraising efforts with national strategy
Ensure accurate tracking, follow-up, and stewardship of donors
Integrate fundraising messaging with program impact and storytelling
Financial Oversight & Budget Management
Manage the Toronto office budget in alignment with organizational goals and approved financial plans
Ensure responsible stewardship of funds and adherence to financial controls
Lead and support Toronto-based staff with clarity, consistency, and accountability
Foster a professional, respectful, and mission-driven work environment
Program Oversight & Service Quality
Ensure Toronto-based programs are delivered effectively, compassionately, and in alignment with Chai Lifeline standards
Support program staff in planning, evaluation, and growth
Maintain strong relationships with hospitals, referral sources, and partner agencies
Monitor service delivery to ensure families receive timely and appropriate support
Volunteer & Community Leadership
Oversee and support Toronto’s volunteer structure, including committee chairs and key volunteers
Ensure volunteers are well-supported, effectively utilized, and aligned with organizational goals
Serve as a visible representative of Chai Lifeline in the Toronto community
Build strong relationships with community leaders, institutions, and stakeholders
Reporting, Communication & Accountability
Report directly and regularly to the Executive Director with clear updates on operations, fundraising, staffing, and priorities
Provide accurate and timely information to support leadership decision-making
Maintain transparency around challenges, risks, and resource needs
Ensure that data, outcomes, and processes are documented and accessible
Other duties as assigned.
Qualifications:
Senior operational leadership experience in a nonprofit or mission-driven organization
Demonstrated success in fundraising and donor relationship management
Strong organizational, administrative, and people-management skills
Ability to create and maintain systems, processes, and documentation
Comfortable balancing internal management with external relationship-building
Passion for the work of Chai Lifeline Canada and to positively impact our community
Alignment with Chai Lifeline Canada’s core values: dedication, integrity, empathy, respect, and humility
Excellent interpersonal, communication and networking skills
Depth of knowledge of the Toronto and Canadian Jewish community
Salary Range: $120,000 – $150,000
Interested applicants should email their resume to mkarlin@ChaiLifeline.ca
Please note, only applicants selected for an interview will be contacted.
Chai Lifeline Canada is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.
#J-18808-Ljbffr
Why work for Chai?!
Generous vacation including all Jewish holidays
Great culture –we’realways here to help each other out!
Since 2006, Chai Lifeline Canada has been providing services to children and families who are impacted by chronic or life-threatening illness. In this dynamic role, you will positively impact families as they navigate through difficult times and contribute to a more caring and connected community. At Chai Lifeline Canada, you will be part of a dynamic team that is dedicated to living our core values and leading with integrity and mutual respect. We provide care and love to families in need and, in doing so, we carry out our roles with empathy, dedication and humility.
Senior Systems Analyst, Fundraising & Operations
to serve as the organizational expert responsible for Salesforce Nonprofit Success Pack (NPSP), fundraising systems, data integrity, automation, and revenue operations. This role sits at the intersection of technology, fundraising operations, and finance, ensuring that systems, processes, and data work together to support donor experience, compliance, and organizational effectiveness. The successful candidate will combine strong technical CRM expertise with a deep understanding of Canadian charitable fundraising operations.
Responsibilities will include:
Serve as primary administrator and subject‑matter expert for Salesforce NPSP across donor and client data.
Configure and maintain objects, automations, workflows, flows, validation rules, reports, and dashboards.
Establish and enforce data governance standards, documentation, and system best practices.
Lead system enhancements, integrations, upgrades, and vendor coordination.
Act as technical liaison between Development, Finance, Programs, IT vendors, and platform partners.
Gift Processing, Recurring Giving & Revenue Operations
Oversee accurate, timely, and CRA‑compliant gift processing across all payment types.
Manage recurring giving operations, including monitoring failed payments, working with payment processors, and notifying Development teams of donor follow‑up needs.
Ensure accurate issuance of tax receipts and audit‑ready documentation.
Support month‑end, quarter‑end, and year‑end reconciliation in partnership with Finance.
Maintain pledge tracking, receivables, and revenue accuracy across systems.
Fundraising Operations, Automation & Process Improvement
Design, build, and maintain automation across Salesforce and integrated platforms (e.g., Zapier).
Identify process inefficiencies and implement scalable, donor‑centric solutions.
Support campaign tracking, donor stewardship workflows, acknowledgements, and moves management.
Conduct regular data audits, deduplication, and system health checks.
Provide segmentation, reporting, and analytical insights to support fundraising strategy.
Cross‑Functional Collaboration & Enablement
Serve as the primary connector between Development, Finance, Programs, and external vendors.
Provide training, guidance, and documentation to staff on fundraising systems and workflows.
Support internal users with system access, troubleshooting related to fundraising tools, and adoption of new processes.
Ensure accurate data flow across fundraising platforms, payment processors, and financial systems.
Digital Systems Oversight (Non‑Web)
Oversee operational systems supporting fundraising and administration (e.g., payment processors, automation tools, CodeTwo, Microsoft 365 forms and surveys).
Support SharePoint data organization, permissions, and reporting structures related to Development operations.
Coordinate with vendors for troubleshooting, enhancements, and system reliability.
Strategic Systems Planning
Partner with leadership to align fundraising systems and technology priorities with organizational goals.
Evaluate tools, integrations, and enhancements to ensure scalability and sustainability.
Maintain long‑term documentation, system maps, and process workflows.
Other duties as assigned.
Qualifications
4+ years administering
Salesforce NPSP
or comparable nonprofit CRM.
Strong understanding of Canadian fundraising practices, CRA receipting, and donor compliance.
Experience managing recurring donations, payment processors, and reconciliation.
Proven ability to design systems, automate processes, and improve operational efficiency.
Advanced reporting and data analysis skills (Excel required).
Excellent communication skills and ability to translate technical concepts for non‑technical users.
High attention to detail, discretion, and donor‑centric mindset.
Passion for the work of Chai Lifeline Canada and to positively impact our community.
Excellent interpersonal and communication skills.
Highly motivated with the ability to work in a collaborative team and also independently.
Salary: $75,000 – $85,000, commensurate with experience.
Interested applicants should email their resume to tomkarlin@chailifeline.ca
Please note, only applicants selected for an interview will be contacted.
Chai Lifeline Canada is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.
#J-18808-Ljbffr
