HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
HR Services Specialist Location: Remote or Hybrid (if based in London, ON or Toronto, ON)
Citation Canada is built on the belief that HR and Health & Safety are essential to the growth of any organization. Starting our journey as HRdownloads in 2008, we’ve since helped thousands of businesses across Canada make these matters clearer, faster and painless. We’re dedicated to being the most complete and connected HR and Safety solution in Canada, with award-winning technology, world-class support and industry-specific HR and Health & Safety content. We are your trusted HR and Safety partner, for all Canadian companies.
The role: We have a vacancy in our HR Services team. This team delivers client employee policy manuals by leading the client intake process and coordinating updates through to publication, ensuring compliance with established HR and legislative standards. In the HR Services Specialist role you will:
Manage the client policy manual process as the primary point of contact, from information gathering through to final delivery.Conduct client calls to collect required workplace, industry, and jurisdiction information.Input client information into approved policy templates and tools.Ensure manuals are accurate, complete, and applicable to the client’s jurisdiction and industry.Track progress and ensure completion of client deliverables with a high degree of accuracy and within established timelines.Assist customer-facing teams by responding to manual-related questions or updates.Contribute to ongoing improvements to templates, intake tools, and delivery processes.Keep informed of manual delivery schedules and workload priorities.Track approved content or template updates impacting manuals.Monitor legislative changes requiring standard manual updates.
What you need to be successful in this role: You take ownership of drafting, updating, and finalizing client employee policy manuals by leading the client intake and manual-building process using approved templates and guidelines.You use a working knowledge of employment legislation to identify potential issues during client calls and ensure manuals are accurate for the client’s jurisdiction, industry, and organizational details.You manage multiple client deliverables effectively, meeting agreed timelines while maintaining accuracy and quality.You collaborate with team members and internal partners to support policy-related questions, revisions, and escalate complex or non-standard client scenarios as needed.You use sound judgment, work independently, and know when to escalate complex compliance questions.
Education, certifications and designations:A relevant diploma, degree, or equivalent practical experience in HR, employment legislation, or compliance.Professional HR certifications or designations are valued but not required; emphasis is placed on practical experience, attention to detail, the ability to create clear, compliant policy content, and provide exceptional client service.
Why choose us? This Canada-based role sits within a business that forms part of the global Citation Group — an international organization operating across multiple countries.
Compensation is one part of our broader Total Rewards package that supports wellbeing, balance, and growth. Today, this includes:
Time Off & Flexibility3 weeks of vacationYour birthday off2 paid volunteer daysOffice closure between Christmas and New Year’s
Health & Wellbeing10 paid personal time off (PTO) days for appointments, illness, or well-being needs.
Work EnvironmentA hybrid work environment built on trust and accountability.A standard 7.5-hour workday.
Base Salary: The expected base salary range being offered to candidates for this role is $50,000 - $55,000. Positioning within this range will be determined based on a variety of factors such as location, skills, and experience.
So, what do you say? Do you have what it takes to be a member of our team? If so, send us your résumé!
Additional Information:Use of Artificial Intelligence (AI) - As part of our hiring process, Citation Canada uses artificial intelligence enabled tools to support the screening, assessment, and selection of applicants. These tools assist our teams but do not replace human decision making. All employment-related decisions are made by our team.If you require accommodation at any stage of the recruitment process, please let the recruitment team know.
