Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Networking Engineer to join our team.
We are seeking a highly skilled
Network Level 2 Analyst
to provide advanced administration, monitoring, and operational support within a large enterprise network environment. This role is responsible for maintaining stability, performance, and security across Cisco‑based infrastructure and Check Point security platforms.
The successful candidate will possess strong hands‑on expertise in
Cisco routing and switching (mandatory)
and demonstrate solid working knowledge across modern Cisco enterprise technologies including
Cisco ISE, Cisco Wireless, Cisco Catalyst Center, and Cisco ACI . Experience with
Check Point firewalls is required .
This role acts as the escalation point for Level 1 support, working directly with customers, vendors, and Level 3 engineering teams to resolve complex incidents and ensure optimal network performance.
This role is onsite in Hamilton, ON.
Key Responsibilities
Network Operations & Support
Administer, maintain, and support enterprise Cisco network infrastructure including:
Cisco Routing & Switching (Required)
Cisco Wireless Controllers & Access Points
Cisco ISE (Identity Services Engine)
Cisco Catalyst Center (DNA Center)
Cisco ACI environments
Support and troubleshoot Check Point firewall environments (Required).
Perform advanced troubleshooting across LAN, WAN, wireless, and data center networks.
Resolve incidents escalated from Level 1 support within SLA timelines.
Conduct root cause analysis (RCA) for major incidents and recurring issues.
Provide detailed technical documentation for incidents and resolutions.
Implementation & Change Support
Support network hardware and software upgrades, including IOS/NX‑OS updates.
Participate in change management planning, testing, implementation, and validation.
Assist with site implementations, vendor engagements, and field engineering activities.
Perform remote diagnostics and testing to validate alerts, events, and performance issues.
Provide cabling and patching support within data centers and IDF/MDF closets when required.
Customer & Vendor Engagement
Serve as a technical point of contact for customer escalations.
Coordinate with vendors (Cisco, Check Point, carriers) for advanced troubleshooting.
Guide end users and helpdesk teams through complex triage processes.
Participate in service transition activities and knowledge transfer sessions.
Monitoring & Optimization
Monitor network performance and capacity trends.
Identify recurring issues and recommend proactive improvements.
Support network optimization initiatives including wireless performance and segmentation strategies.
Required Technical Skills
Strong hands‑on expertise in Cisco Routing & Switching
Experience with Cisco ISE
Experience with Cisco Wireless (WLC, APs, RF optimization)
Experience with Cisco Catalyst Center (DNA Center)
Experience with Cisco ACI
Experience with Check Point Firewalls
Experience with Juniper SD‑WAN
Strong troubleshooting skills across LAN/WAN/Wireless/Data Center environments
Experience working with incident ticketing systems (ServiceNow, Remedy, etc.)
Preferred
Experience with Cisco VoIP infrastructure
Understanding of load balancers and site‑to‑site connectivity
Familiarity with network segmentation and security best practices
Experience supporting large enterprise or healthcare environments
Exposure to network automation concepts
Basic project coordination experience
Qualifications
Minimum 4+ years of enterprise network support experience
Diploma or Degree in Information Technology, Computer Networking, or related field
Cisco certifications (CCNA required, CCNP preferred)
Check Point certification (preferred but not mandatory)
Strong written and verbal communication skills
Ability to work onsite in Hamilton, ON
Willingness to participate in on‑call rotation
Wage Range
The annual starting salary for this position is between $67,500 – $90,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, Defined Contribution Pension, and Registered Retirement plans, among others. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Equal Employment Opportunity
Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Accessibility
Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability‑related accommodation during the recruitment process, please advise Compucom. Compucom will consult with all applicants who request disability‑related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
AI Usage
Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.
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Elevate your career as a Network Level 2 Analyst with Compucom Systems, Inc. in Hamilton, ON. Gain hands-on experience with Cisco and Check Point technologies while ensuring optimal network performance and security.
This role focuses on advanced administration and operational support in a large enterprise network environment. Your expertise in Cisco routing and switching is critical, as you will support and troubleshoot Check Point firewalls and escalate complex issues to engineering teams. Join a talented group dedicated to customer service and technical excellence.
Key Responsibilities:
• Administer and maintain Cisco network infrastructure
• Troubleshoot Check Point firewall environments
• Resolve incidents escalated from Level 1 support
• Conduct root cause analysis for major incidents
• Support network hardware and software upgrades
Requirements:
• Minimum 4+ years enterprise network support experience
• Strong expertise in Cisco Routing & Switching
• Experience with Check Point firewalls
• Cisco certifications (CCNA required)
• Strong communication skills
Bring your Cisco expertise to enhance network operations at Compucom in Hamilton.
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