About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
The Delivery Manager will be responsible for all service delivery activities for the assigned customer accounts. All service delivery is under the oversight of the Delivery Manager regardless of whether the staff involved report directly to the DM or are leveraged from other groups. The Delivery Manager is responsible for the quality of service to the customer and has authority to resolve administrative, scheduling, resourcing, backup, and replacement issues.
The Delivery Manager has responsibility for account strategy in collaboration with the account executive, and creating unified services delivery models that remove barriers and ensure an exceptional customer experiences. Thought leadership and a passion for growth make the Delivery Manager a true Tech Ally to our customers.
This individual will be responsible for managing both Service Desk and Deskside Support teams, ensuring exceptional end-user experiences, operational efficiency, and alignment with business goals. This is a client-facing role requiring strong leadership, technical acumen, and a strategic mindset, with the ability to translate service metrics into business value. The ideal candidate brings proven experience managing high-volume service environments, is ITIL certified, and thrives in a dynamic, hybrid work model. Work onsite at the Toronto office is a requirement at least 3 days per week.
Key Responsibilities
Act as the primary liaison between Compugen’s delivery teams and the customer, ensuring coordinated, high-quality service aligned to business objectives.
Build a strong understanding of Compugen’s service offerings and capabilities to effectively align delivery efforts and partner with the Sales Account Executive in supporting the customer’s evolving needs.
Lead and develop high-performing IT service teams, including Service Desk and Deskside Support (L2), ensuring efficient operations and consistent, positive user experiences.
Manage a Service Desk operation with 2,000+ monthly contacts, ensuring resolution quality, SLA compliance, and continuous service improvements.
Oversee the performance of Deskside Support teams, ensuring rapid issue resolution, proactive support, and alignment with customer expectations.
Collaborate with internal and customer stakeholders to ensure service requirements, resource performance, and customer feedback are continuously reviewed and acted upon.
Work closely with the customer to ensure Compugen staff performance meets expectations, addressing gaps or resource changes as needed.
Monitor and analyze key service metrics and operational KPIs to drive service improvements, meet reporting requirements, and ensure accurate billing and asset tracking.
Ensure that metrics collection and reporting requirements are consistently met within delivery organizations, using data to inform strategy and decisions.
Engage regularly with key business and IT stakeholders, understanding their goals and ensuring that services are aligned to deliver meaningful outcomes.
Champion the customer experience by advocating for their needs internally, capturing and communicating feedback, and ensuring continuous alignment with business priorities.
Conduct regular service reviews and strategic meetings, providing insights, gathering feedback, and positioning Compugen as a trusted advisor.
Identify and recommend value-added solutions that support customer success and strengthen long-term relationships.
Drive cross-functional collaboration across Compugen to ensure seamless service execution and maximum customer satisfaction.
Own and manage service escalations, leading resolution efforts with urgency and transparency.
Maintain accountability for contract scope and change management, ensuring ongoing alignment between delivery execution and contractual obligations.
Support financial stewardship by ensuring accurate reporting of billable services, asset volumes, and infrastructure data.
Skills & Qualifications
8+ years of experience in IT service delivery or operations management, with a strong focus on enterprise environments and customer-facing roles.
Proven track record of leading high-performing service teams and managing large-scale Service Desk operations (2,000+ monthly contacts).
Hands-on experience managing Deskside Support (L2) teams, delivering high levels of technical resolution and user satisfaction.
Solid understanding and practical use of ITIL frameworks; ITIL Foundation certification is required; Intermediate/Advanced certifications are a strong asset.
Additional industry certifications (e.g., HDI, COBIT, Microsoft, CompTIA) are considered valuable.
Strong basic technical skills and a good understanding of core IT infrastructure, including networks, endpoints, servers, and support systems.
Proven ability to engage and manage stakeholders at all levels, from operational teams to senior executives and C-suite leaders.
Demonstrated project management skills, including planning, execution, and reporting across multiple service streams.
Strong financial acumen, with experience managing service budgets, tracking billing accuracy, and aligning services to financial targets.
Excellent communication and relationship management skills, with the ability to interact confidently with both IT and business stakeholders.
Strong analytical and organizational skills with the ability to interpret complex data and make informed decisions.
Demonstrated ability to manage service escalations and navigate complex technical and business environments.
Experience in contract management, service reviews, and performance reporting.
Comfortable working in a hybrid work model, with a required onsite presence of at least 3 days per week.
What Compugen Offers You
Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.
#J-18808-Ljbffr
About Compugen
Compugen is Canada's largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human‑centered and technology‑enabled.
Dreaming, designing, and delivering isn’t just a mantra for us — it’s a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human‑centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We’re not only focused on achieving our goals — we’re dedicated to helping you achieve yours.
If you’re relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
Compugen is seeking a Senior Unified Communications Specialist for Fortis.
Location: Surrey, BC
Worksite: Hybrid (2‑3 days on‑site)
Duration: 12 months
Key Responsibilities
Hardware Responsibility
Management and operational support of all AudioCodes devices, Survivable Branch Appliances (SBA) Mediant 1000B Gateways, and 2600 Session Border Controllers, as well as all Analog Media Pack devices.
Overall management and support of all room Polycom devices.
Exchange Online
Management and operational support of all user, shared, and resource mailboxes, contacts, including recovery of deleted mail and content searches.
Management and support for all distribution groups, transport rules, and mailbox hygiene (spam and other policy filters) as part of Microsoft Defender.
Co‑ordination with Cyber Team on mailbox and inbound/outbound SMTP traffic issues.
Microsoft Defender
Management and operational support of security alerts, blocking or allowing access for websites, URLs, IPs, and identities.
Conducting Exchange message traces and reviewing quarantined emails.
Maintenance of threat policies (anti‑phishing, anti‑spam, anti‑malware, safe attachments, safe links) and related tenant rules.
Co‑ordination with Cyber and Network Teams.
Endpoint Manager (Intune)
Management and operational support of all mobile devices registered and enrolled in the customer environment.
Management of conditional access, compliance, and configuration profiles for iOS and Android devices.
Management of all applications in Microsoft Endpoint Manager, including application protection and configuration policies.
Exchange On Premise (in coordination with Electric Team)
Management of Exchange virtual servers and DAG, including monthly OS patches, quarterly CU/SU updates, and health checks.
Creation and management of yearly Exchange 2016 DR strategy.
Maintenance of certificates, ciphers, client protocols, and safe‑sender lists.
Management of virtual directories, email address policies, and connectors.
Management of UM dial plans and Auto‑Attendants.
Skype for Business On‑prem
Management and monitoring of physical PRI circuits and virtual SFB 2019 environment.
Management of SFB dial plans, voice policies, voice routes, PSTN usage, and topology configurations.
Support of Gas DID number ranges and Teams Voice inter‑truck ranges.
Management of response groups and other SFB policies.
Review and monitoring of Skype call quality.
Migration of users from SFB to Teams.
Teams
Operational support of all voice‑only Teams users and Teams Rooms devices in Surrey Datacenter.
Creation and management of call queues and auto‑attendants.
Creation and management of Teams and channels.
Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes.
One Drive and Office 365
Management of OneDrive settings and configuration through SharePoint Online portal.
Creation and maintenance of DLP policies, eDiscovery requests, and retention policies with coordination with Electric team.
Projects that I participate in currently:
Intune
Collaboration Room
Teams Migration
BCGASDOM Migration
Skills & Qualifications
Technical Requirements
MS Exchange (Online & On‑Prem)
Azure & O365 administration
Intune / Endpoint Manager
Active Directory
PowerShell scripting
Collaboration tools: Skype for Business & Microsoft Teams
Solid troubleshooting skills and strong technical design capabilities
Additional responsibilities include
Support for AudioCodes devices, Mediant SBCs/gateways, Analog MediaPack devices
Management of Polycom room systems
Teams Voice, SIP trunking, Call Queues, Auto Attendants, Teams Rooms
Microsoft Defender (anti‑phish, safe links, malware filters, quarantine review)
OneDrive, DLP policies, retention, and eDiscovery
Participation in ongoing migration and UC modernization projects
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality.
#ITR
#CompugenITR
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About Compugen
Compugen is Canada's largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human‑centered and technology‑enabled.
Dreaming, designing, and delivering isn’t just a mantra for us — it’s a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
We are a human‑centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
The consultant will maintain, support, and enhance several mission‑critical legacy Delphi applications—some dating back to pre‑1994—including CIS and Wageloss.
Responsibilities
Functional and technical analysis
Documentation of complex logic
Assisting with Delphi modernization strategy
Application upgrades, deployments, and production support
Crystal Reports development
Batch program maintenance
Key Responsibilities
Minimum Relevant Experience (Mandatory)
7+ years IT experience
4+ years Delphi (Embarcadero) development
Experience with WCB Delphi applications (asset but strongly preferred)
Strong analytical capability for complex business logic
Excellent interpersonal and communication skills
Experience working with business teams to gather functional requirements
Skills & Qualifications
Minimum Required Skills
Migration experience to Microsoft SQL Server
Excellent time‑management and ability to handle multiple priorities
Preferred Skills
Java development
Confluence, Jira, Bitbucket
Collaboration tools (Slack, Jabber, SharePoint)
Wireframing tools (Miro, Visio, InVision)
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table‑and we are taking deliberate action to make this a reality.
#J-18808-Ljbffr
A leading technology services provider is seeking a Delivery Manager in Toronto to oversee service delivery for customer accounts. This individual will manage Service Desk and Deskside Support teams, ensuring exceptional operational efficiency and alignment with business goals. The ideal candidate has extensive experience in IT service environments, is ITIL certified, and conveys strong leadership skills. Work will require onsite presence at least 3 days a week, with a focus on enhancing customer experiences and driving team performance. #J-18808-Ljbffr
Job Details: Principal Consultant, Enterprise Security
Job Title: Principal Consultant, Enterprise Security
Vacancy No: VN7962
Company Name: Compugen
Work Location: Quebec, Canada
Base Pay Range: To be discussed during the recruitment process
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
Principal Consultant (Bilingual French-English)
The primary role of the
Principal Consultant, M365 and Azure Security
involves assisting our clients in safeguarding their entire digital landscape, minimizing the risk of security breaches, fostering digital trust, and expediting cloud adoption. You will own the end-to-end Security, Compliance, Identity, Management and Privacy customer engagements (spanning Microsoft 365 and Azure), including architecture, implementation, and production. Strong written and verbal communication in French and English is a requirement for the role.
Key Responsibilities:
Enable customers on their journey to adopt Azure and Microsoft 365 Security by assisting them in establishing a secure strategy, architecture, and implementation of essential security controls that align with Microsoft Security Services.
Consult with clients on the planning, design, testing and implementation of industry-wide accepted cyber security principles, practices, and information systems.
Manage client stakeholders and lead pre-sales activities with developing and presenting Proof of Concept to the clients.
Participate in business development, including proposals, client presentations, and marketing events.
Maintain deep understanding of endpoint management technologies and collaboration tools.
Provide data protection solutions using Purview and other tools.
Serve as an advisor in the assessment, planning and implementation of new features and capabilities.
Improve internal efficiency and customers productivity by finding opportunities to optimize existing processes and tools.
Maintain a thorough understanding of existing and emerging Office 365 and related core technologies and administration.
Skills & Qualifications:
Excellent customer facing skills with strong verbal, written, and listening skills.
Minimum of 5 years’ experience in identifying security issues, risks, compliance, development of remediation plans.
Proficiency in French is a mandatory requirement for this position.
Desirable certifications include recognized security and cloud-specific certifications.
Experience with Azure Defender for Cloud, Microsoft Defender, Azure Sentinel and Microsoft Security Stack.
Knowledge of security standards and regulations.
Highly self-motivated and detailed oriented.
Proven analytical and problem-solving abilities.
Able to work in a dynamic environment effectively prioritize, and execute on multiple projects.
Team-oriented and skilled in working within a collaborative environment.
What Compugen Offers You:
Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Remote work/hybrid work options
Work/life flexibility
Equity Statement
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process.
#J-18808-Ljbffr
Lead innovative communication strategies as a Senior Unified Communications Expert. Focus on operational support and system management in a hybrid work environment to drive business success.
This role involves overseeing a variety of communication technologies, including Exchange, Teams, and endpoint management solutions. You will manage security practices, maintain device configurations, and ensure seamless operation of audio and video devices. Your role is crucial in enhancing communication efficiency across the organization.
Key Responsibilities:
• Manage operational support for communication hardware
• Oversee mailbox management and traffic coordination
• Conduct threat management via Microsoft Defender
• Administer mobile device configurations and compliance
• Support migration to Teams and manage call settings
Requirements:
• Strong background in Unified Communications systems
• Experience with MS Exchange and Azure environments
• Proficiency in EndPoint Manager and PowerShell
• Capable of advanced troubleshooting and technical design
• Knowledge of collaborating tools like Skype for Business
Be at the forefront of transforming communication across teams, leveraging your expertise in a dynamic hybrid setting.
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A technology ally company in Calgary urgently seeks an OT/SCADA Cybersecurity Specialist for a 6-month contract, which may convert to permanent. This role requires critical experience in OT/SCADA cybersecurity, patch management, and vulnerability management. Applicants will assist with cyber security initiatives including incident response and log management. The position involves working closely with various cyber security strategies to assess risk and implement safeguards, ensuring a secure operational environment. #J-18808-Ljbffr
A major technology services provider is looking for a Senior Unified Communications Specialist in Surrey. The role requires managing a variety of communication technologies including Skype for Business, Teams, and Exchange Online. Successful candidates will have strong expertise in Microsoft technologies, excellent problem-solving skills, and a minimum of 5-7 years in similar roles. Flexibility for full-time shifts, including evenings and weekends, is essential. This hybrid position offers a dynamic environment focused on collaboration and innovation. #J-18808-Ljbffr
A leading technology firm in Canada seeks a Consultant to maintain, support, and enhance legacy Delphi applications. The role requires over 7 years of IT experience, with a strong emphasis on Delphi development. Candidates must demonstrate exceptional analytical capabilities and the ability to handle multiple priorities. This is an opportunity to work in a company committed to diversity, equity, and inclusion while delivering impactful technology solutions. #J-18808-Ljbffr
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full-time shifts, including weekends and evenings is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving.
Worksite: Hybrid, Surrey BC
Key Responsibilities
Hardware Responsibility
Management and operational support of all AudioCodes devices, SBA, Session Border Controllers. Also, all Analog Media Pack devices.
Overall management and support of all conference room Polycom devices.
Exchange Online
In depth knowledge of Exchange online admin portal and policies.
Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. This includes recovery of deleted mail and content searches.
Management and Support for all Distribution Groups (Creating, Maintaining, etc.).
Management and Support of all transport rules and requests for blocking of senders and domains from Cyber team.
Management and Operational support for Online Connectors.
Management and Support of Mailbox Hygiene (SPAM and other policy filters) part of Microsoft Defender.
Co-ordinating and working with Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic.
Microsoft Defender
Management and Operational Support for Security Alerts for blocking access or allowing access for websites URLs, IPs Identities.
Conducting Exchange Message Traces and review of quarantined emails.
Management and upkeep of threat policies with regards to anti-phishing, anti-spam, anti-malware, safe attachments and safe links and also rules for tenant allow/block lists, DKIM and other related rules.
Co-ordinating with Cyber and Network Team as relates to the above.
Endpoint Manager (Intune)
Management and Operational support of all Mobile Devices registered and enrolled with Customer environment.
Management and Operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices.
Management and Support of all Applications in Microsoft Endpoint Manager and creation and monitoring of application protection policies and application configuration policies.
Exchange on Premise
Management and Operational Support of Exchange Virtual Server’s and DAG (Database Availability Group). This includes monthly OS patches and quarterly CU or SU application patches. And running periodical health checks and patching also cluster witness server in PG. Creation and update and management of Exchange 2016 DR strategy on a yearly basis.
Management and Upkeep of certificates, ciphers and client protocols and for all the Exchange servers.
Management and Upkeep of safe sender list on Exchange server in connection to email hygiene.
Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors. And regarding connectors support for email for billing application.
Management and Upkeep of current UM dial plans, with regards to auto attendants.
Skype for Business on Prem
Management and Monitoring of Physical PRI circuits in communications room.
Management and Operational Support of Virtual Skype for Business 2019 environment, including 3 Front End Servers, 2 Database Servers and one Edge Server, including monthly OS patching of servers and quarterly CU updates as dictates from Microsoft.
Management and Support of SFB dial plans, voice policies, voice routes and PSTN usages and truck configurations and the SFB 2019 topology configurations settings.
Support and upkeep of all Gas DID number ranges and Teams Voice inter-truck ranges.
Management and Support of response groups and other SFB policies.
Review and monitoring of Skype call quality.
Migration of user’s from SFB to Teams.
Management and Operational Support of Virtual Skype for Business 2015 environment in Willingdon Park and Price George Contact Centre’s, including monthly OS patching of servers and quarterly CU updates as dictates from Microsoft.
MS Teams
Management and Operational Support of all voice only Teams users in datacenter.
Management and Operational Support of all Teams Rooms devices.
Creation and Management of call queues and team’s auto attendants with Marie Lyons.
Creation and management of teams and channels.
Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes.
OneDrive & Office 365
Management of OneDrive settings and config through SharePoint Online portal.
Creation and Maintenance of DLP policies and eDiscovery requests and retention policies with coordination with Electric team.
Skills & Qualifications
A Computer Science degree or equivalent in real-world experience.
A superior knowledge of Microsoft Azure, O365, InTune and cloud computing.
Solid understanding of Exchange online and hybrid setup.
Experience with Skype 2019 and MS-Teams including the migration process.
Good experience with PowerShell scripting for both Active Directory and Exchange.
A superior understanding of Windows 10 and Windows Server 2016, 2019, 2022 and to be able to analyze and troubleshoot complex problems.
In depth understanding of local and Azure Active Directory infrastructure, DNS, DHCP, clustering services, Windows security, deployment services, DFS and other Microsoft infrastructure services.
An understanding and experience setting up and utilizing disaster recovery solutions. SRM experience is an asset.
Good to have experience with SCCM.
Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.
A strong understanding of backup and recovery processes and applications.
Exchange 2016/Online, Intune, collaboration tools, PowerShell scripting, SMTP, Active Directory hands‑on architecture/design, implementation experience, and expert‑level knowledge of Microsoft technologies (Exchange 2016/Online, Active Directory, DNS), mobile technologies (VMWare Workspace One, Intune, etc.), scripting (PowerShell, automation), and agile methodologies.
Exposure to other infrastructure areas including Active Directory, VMware, NAS storage, backup & recovery, SQL Server, and more.
Strong expertise and troubleshooting experience with SMTP, TCP/IP, DNS, and some level of experience with network troubleshooting.
Minimum 5-7 years of experience in system and collaboration applications including telephony gateways.
Certification in MS technologies, ITIL and IT Project Management desired.
Preferred Experience
Exposure with collaboration tools such as Skype/Teams, enterprise voice, and enterprise.
ITIL experience is preferred.
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality.
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