A Canadian technology ally is seeking a Deskside Support Analyst for an onsite role starting in January. The contract lasts for 3 months, requiring expertise in Windows 11 and Microsoft Office 365, along with strong customer service skills. Ideal candidates will have experience in providing onsite technical support, demonstrating both technical proficiency and interpersonal skills. Join a diverse workplace committed to inclusion and helping you reach your potential.
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Join to apply for the Deskside Support - Onsite - Contract role at Compugen Inc About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview Compugen is looking for a Deskside Support Analyst for an initial 3 month contract starting in January. This role is onsite. Key Responsibilities Diagnose issues related to authorized operating systems and application software. Resolve software-related problems or conflicts. Verify software functionality through testing. Install, configure, tune, and manage desktops, laptops, notebooks, and peripherals. Maintain a high level of customer service. Skills & Qualifications Experience with common desktop, laptop, and tablet models. Proficiency in Windows 11 and Microsoft Office 365. Familiarity with remote access software (client-side). Support for widely used mobile devices in North America. Post‑Secondary degree or diploma in IT/Computer Science. 1 to 3 years’ experience in providing onsite technical support. Demonstrated high level of proficiency in Deskside & Office hardware and software. Ability to work under pressure while maintaining quality and consistency of service. Good administration skills and attention to details. Good verbal and written communication skills. Excellent interpersonal and client service skills. High performing deskside engineer. Experience with motivating others. Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality. #ITR #J-18808-Ljbffr
Join to apply for the Deskside Support - Onsite role at Compugen Inc . About Compugen Compugen is Canada’s largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human‑centered and technology‑enabled. Dreaming, designing, and delivering isn’t just a mantra for us — it’s a way of life. We believe that technology is the conduit, but our people — they are the connection that truly makes the magic happen! Position Overview: Compugen is looking for a Deskside Support Analyst for an initial 3‑month contract starting in January. This role is onsite. Key Responsibilities Diagnose issues related to authorized operating systems and application software. Resolve software‑related problems or conflicts. Verify software functionality through testing. Install, configure, tune, and manage desktops, laptops, notebooks, and peripherals. Maintain a high level of customer service. Skills & Qualifications Experience with common desktop, laptop, and tablet models. Proficiency in Windows 11 and Microsoft Office 365. Familiarity with remote access software (client‑side). Support for widely used mobile devices in North America. Post‑secondary degree or diploma in IT/Computer Science. 1 to 3 years’ experience in providing onsite technical support. Demonstrated high level of proficiency in Deskside & Office hardware and software. Ability to work under pressure while maintaining quality and consistency of service. Good administration skills and attention to details. Good verbal and written communication skills. Excellent interpersonal and client service skills. High performing deskside engineer. Experience with motivating others. Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table— we are taking deliberate action to make this a reality. Recruiting Information Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: IT Services and IT Consulting Location: Calgary, Alberta, Canada Salary: CA$35.45 – CA$47.43 (per hour) Posted: 4 days ago #J-18808-Ljbffr
A leading IT services company in Calgary is looking for a Deskside Support Analyst for an initial 3-month contract starting in January. Responsibilities include diagnosing operating systems issues, resolving software problems, and ensuring a high level of customer service. The ideal candidate will have experience with Windows 11, knowledge of desktop and mobile devices, and strong communication skills. This position offers a competitive hourly wage of CA$35.45 – CA$47.43.
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Join to apply for the Solution Specialist, Hybrid Cloud role at Compugen Inc 1 day ago Be among the first 25 applicants Join to apply for the Solution Specialist, Hybrid Cloud role at Compugen Inc Get AI-powered advice on this job and more exclusive features. This range is provided by Compugen Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$70,000.00/yr - CA$80,000.00/yr About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
The Solution Specialist will be dedicated to driving Hybrid IT – enterprise products (storage, server and networking products and Hybrid related Cloud services) with a secondary focus on Enterprise Network solutions. This role will have the required senior level presales experience and their primary focus will be on Presales activity.
Preference to candidates located within the Greater Toronto Area (GTA) or Vancouver
Key Responsibilities:
Conduct professional formal presentations of solutions based on Data Centre & Cloud technology to customers and/or internal staff to showcase strategies, technology and solutions Be accountable pre-sales technical assistance and correct configuration on Data Centre & Cloud products, generating targeted customer solutions to the sales teams to meet customer needs. This includes assisting with RFP (Request for Proposals) responses Proactively promote Compugen's full portfolio of products and services and drive Servers, Storage, Networking, Hybrid Cloud, Services, and Managed Services attach to all Compugen opportunities Have intimate knowledge of data centre hardware & software solutions and services, Converged Systems and sales plays including competitive offerings, strengths and weaknesses Share knowledge of the account(s) with the rest of the account team and contribute to the account planning process and opportunity review process Be responsible for knowledge transfer and act as an evangelist within the organization to sales and other technical resources (i.e. Executive Briefings) Be the technical lead, and identify roadblocks, market intelligence and competitive activity to achieve superior sales success Maintain a positive total customer experience (TCE) by managing new product technology introductions, escalating issues as appropriate and owning/managing issue resolution Execute on the combined Compugen strategies to enable the adoption of Data Centre & Cloud solutions Support the organization as a knowledgeable user and advocate of Compugen's supported configuration and sales tools Be an advocate of Compugen's capabilities and technology offerings Maintain a level of technical depth in Data Centre & Cloud product/solution areas as well as maintain and manage a competitive and appropriate level of professional competence Be competent in key technology partners:(e.g. VMware, Commvault, Veeam, Microsoft, Citrix, HPE, Netapp, Dell / EMC, Cisco, Aruba) Focus on customers and quality by achieving a trusted advisor status with selected customers based on an understanding of the industry and the customer’s unique technology and/or business strategy and drivers Build and develop relationships with key technical influencers, decision makers, and top executives Develop and maintain close co-operative contact with the partner pre-sales community ensuring timely information exchange and problem resolution Show quality initiative, be proactive & demonstrate accountability to Compugen's opportunities Pursue certifications as required by their organization Act in a professional manner at all business-related meetings, presentations and events and be able to present with impact.
Skills & Qualifications:
5-10 years of experience in Servers, Storage, Networking technology University degree or equivalent college diploma Very good writing skills (emails, statements of work, proposals, documentation) Good verbal communication skills (explanation of technology recommendations, informal knowledge transfer, occasional customer presentations/meetings) Strong presentation skills and board room presence with ability to present to various levels within an organization, ranging from IT manager to CIX levels. Responds to customer and Compugen internal requests with an appropriate sense of urgency Able to work independently and in project teams Willing to reach out to vendor partners to build solution configurations in areas of non-core technical strength Certifications from HPE, NetApp, VMware, CommVault, Microsoft, Dell / EMC, Cisco will be considered as an asset. Ability to read and understand a bill of materials (BOM). Experience selling Cloud solutions / Microsoft Azure. Experience with vendor configuration tools and sizing tools would be an asset. Bilingual French / English an asset Must have, or be eligible for, Level II (SECRET) Canadian Government issued Security Clearance
What Compugen Offers You:
Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility
What Compugen Offers You:
Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Compugen Inc by 2x Get notified about new Solutions Specialist jobs in Canada . Solutions Specialist - Renewables (Remote in United States or Canada) Solutions Engineer | 100% Remote | VC-backed, SaaS Company Solutions Engineer | 100% Remote | VC-backed, SaaS Company Ontario, Canada CA$60,000.00-CA$75,000.00 3 weeks ago Canada CA$55,000.00-CA$70,000.00 3 weeks ago Canada CA$50,000.00-CA$60,000.00 4 days ago Canada CA$55,000.00-CA$55,000.00 3 weeks ago Technical Implementation Manager, Aviation Solutions Professional Services - Talent Community Canada CA$100,000.00-CA$130,000.00 2 days ago Technical Solutions Manager (Coach Fleets) Solutions Architect (Insurance) - Fully Remote Surrey, British Columbia, Canada 3 weeks ago Canada CA$70,000.00-CA$85,000.00 3 weeks ago Business Development Generalist - B2B Sales Merchant Solutions Business Development Specialist We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the Senior Wireless Engineer (Onsite) role at Compugen Inc Join to apply for the Senior Wireless Engineer (Onsite) role at Compugen Inc About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
We are a leading IT services provider supporting large-scale enterprise environments with innovative, secure, and scalable network solutions. We are currently seeking a Senior Wireless Network Engineer with a strong background in Cisco technologies to join our team and drive the design, implementation, and support of complex wireless and wired network infrastructures.
Key Responsibilities:
Lead or support enterprise wireless network projects from design through implementation. Design and deploy secure wireless networks using Cisco WLC, APs, and Cisco DNA/ Catalyst Center. Configure and troubleshoot Cisco Catalyst and Nexus switches in campus and data center environments. Implement and manage Cisco ISE for network access control and policy enforcement. Collaborate with cross-functional teams to assess requirements and translate them into technical solutions. Provide expert-level troubleshooting and root cause analysis across wired and wireless environments. Participate in large-scale wireless surveys, validations, and optimizations. Ensure network solutions follow best practices and align with security and compliance standards. Develop and maintain technical documentation, diagrams, and configurations. Provide mentorship and technical leadership to junior engineers.
Skills & Qualifications:
10+ years of hands-on experience in enterprise network engineering with a focus on wireless infrastructure. Proven project experience in network design, implementation, and support. In-depth knowledge of Cisco networking products, including: Cisco Wireless LAN Controllers (WLC) Cisco DNA Center (DNAC) Cisco Identity Services Engine (ISE) Catalyst and Nexus switches CCIE certification is preferred (Wireless preferred; R&S or Enterprise Infrastructure also accepted), CCNP certifications are minimum requirements. Expertise in Layer 2/3 protocols, wireless protocols, authentication methods (802.1X), and network segmentation. Strong troubleshooting skills using tools such as packet captures, logs, and network analyzers. Solid understanding of network security concepts and identity-based access control. Bachelor's degree in Computer Science, Engineering, or a related field preferred. Must have a valid Ontario G driver’s license and be able to travel to customer sites as required.
What Compugen Offers You:
Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility
Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.
Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Compugen Inc by 2x Sign in to set job alerts for “Senior Wireless Engineer” roles. Senior Software Engineer, Audio-Video Processing (Req ID: ) Senior Software Engineer, Business Process & Automation Senior Software Engineer (Network Platform Team) Automotive Audio Software Engineer, Senior Senior Robotics Software Engineer (Integration & Validation) Mississauga, Ontario, Canada $140,000.00-$200,000.00 2 weeks ago Mississauga, Ontario, Canada $139,000.00-$150,000.00 2 weeks ago Senior Software Engineer - C# (Integrations) Toronto, Ontario, Canada CA$150,000.00-CA$200,000.00 3 weeks ago Senior Software Engineer (1 yr contract) Senior Software Engineer II- {Python/C++} We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join Compugen Inc as a Leasing Sales Executive . We are Canada's largest privately-owned Technology Ally, innovating industries, transforming businesses, and driving meaningful change. About Compugen : We help organizations deliver experiences by design through knowledge, curiosity, and collaboration. Founded in 2007, Compugen Finance (CFI) focuses on technology acquisition, disposition, and reuse, as well as technology financing. Our Green 4 Good program offers companies an effective way to solve end-of-first-life IT asset disposition while donating to charity. What We Do: IT Asset Disposition (ITAD): secure, compliant, and environmentally friendly solutions for retiring IT equipment. Technology Financing: flexible financing options for acquiring, managing, and refreshing IT infrastructure. Sustainability & Circular Economy: programs designed to extend the life of IT assets, reduce e-waste, and support clients’ ESG goals. Our Culture : human-centered, prioritizing well-being, and invested in helping you reach your fullest potential. Position Overview : we are seeking a results-driven Leasing Sales Executive with deep knowledge of IT hardware financing to join our team. This role drives leasing and financing opportunities across IT hardware, software, and services. Key Responsibilities : Generate, qualify, and close leasing opportunities with new and existing customers. Work collaboratively with customers and our finance department to uncover leasing opportunities. Advise customers on financing structures, including Capital Leases, Fair Market Value (FMV), and Device/Infrastructure as a Service models. Develop and maintain strong relationships with internal stakeholders and external clients. Create and deliver tailored leasing proposals, presentations, and financial models. Maintain a deep understanding of the IT financing marketplace, trends, pricing models, and vendor programs. Track and report on pipeline activity, customer engagement, and performance metrics using CRM tools. Ensure all lease documentation is accurate and aligns with compliance, credit, and operational requirements. Skills & Qualifications : 3+ years of experience in IT leasing or financing, preferably in hardware, software, and services. Strong understanding of Capital, FMV, and subscription-based (DaaS) financing structures. Proven track record in sales or business development within the IT channel or technology services industry. Excellent communication, presentation, and negotiation skills. Ability to work cross-functionally and navigate complex stakeholder environments. Self-starter with strong organizational and time-management abilities. Experience with CRM systems and financial modeling tools. Bachelor’s degree in Business, Finance, or related field preferred. What We Offer You : Exciting, fast-paced challenging work environment. A culture where authenticity and diversity are valued. Professional development. Participation in Women in Technology Network. Opportunities to give back to our local communities. Collaborative supportive team members. Remote work/hybrid work options. Work/life flexibility. Equity Statement : At Compugen, we are committed to diversity, equity, and inclusion. We actively recruit from all groups and provide accommodation upon request to all applicants throughout the recruitment process. #J-18808-Ljbffr
Senior Unified Communications Specialist Join to apply for the Senior Unified Communications Specialist role at Compugen Inc This range is provided by Compugen Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$95,000.00/yr - CA$112,000.00/yr About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview: Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full-time shifts, including weekends and evenings is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving. Key Responsibilities: Management and operational support of all AudioCodes devices, Survivable Branch Appliances (SBA) Mediant 1000B Gateways, and 2600 Session Border Controllers. Also, all Analog Media Pack devices. Management and operational support of all room Polycom devices. Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. Management and Support for all Distribution Groups. Management and Support of All transport rules and requests for Blocking of senders and domains from Cyber team Management and Operational support for Online Connectors. Management and Support of Mailbox Hygiene (SPAM and Other policy filters) part of Microsoft Defender. Co-ordinating and working with Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic. Management and Operational Support for Security Alerts for Blocking access or allowing access for Websites URL’s, IP’s Identities. Conduction Exchange Message Traces and review of Quarantined emails. Management and upkeep of Threat policies with regards to Anti-phishing, Anti-spam, Anti-malware, Safe Attachments and Safe Links and Also Rules for Tenant Allow/Block Lists, DKIM and other related Rules. Co-ordinating with Cyber and Network Team as relates to the above. Management and Operational support of all Mobile Devices registered and enrolled with Customer environment. Management and Operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices. Management and Support of All Applications in Microsoft Endpoint Manager and creation and monitoring of Application protection policies and Application configuration policies. Management and Operational Support of Exchange Virtual Server’s and DAG (Database Availability Group). Management and Upkeep of Certificates, Ciphers and Client Protocols and for all the Exchange Servers. Management and Upkeep of Safe sender list on Exchange server in connection to email hygiene. Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors. Management and Monitoring of Physical PRI circuits in Communications room. Management and Support of SFB dial plans, Voice Policies, Voice Routes and PSTN Usages and Truck configurations and the SFB 2019 Topology Configurations settings. Support and upkeep of all Gas DID number ranges and Teams Voice Inter-truck Ranges. Management and Support of Response Groups and Other SFB Policies. Review and monitoring of Skype Call Quality. Teams voice knowledge and troubleshoot calling issues using syslog viewer and maintenance of SBCs. Management and Operational Support of all Voice Only Teams users in Surrey Datacenter. Management and Operational Support of all Teams Rooms devices. Creation and Management of Call Queues and Team’s Auto Attendants. Creation and management of Teams and Channels. Management of SIP trunk connections to Glenmore Site and LNG Mt Hayes. Management of OneDrive settings and config through SharePoint Online portal. Creation and Maintenance of DLP policies and eDiscovery requests and retention policies with co-ordination with Electric team. Skills & Qualifications: A Computer Science degree or equivalent in real-world experience. A superior knowledge of Microsoft Azure, O365, InTune and Cloud Computing Solid understanding of Exchange on-line and hybrid setup. Experience with Skype 2019 and MS-Teams including the migration process Good experience with PowerShell scripting for both Active Directory and Exchange A superior understanding of Windows 10 and Windows Server 2016, 2019, 2022 and to be able to analyze and troubleshoot complex problems. In depth understanding of local and Azure Active Directory Infrastructure, DNS, DHCP, Clustering services, Windows Security, deployment services, DFS and other Microsoft Infrastructure services. An understanding and experience setting up and utilizing disaster recovery solutions. Good to have experience with SCCM Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions. A strong understanding of backup and recovery processes and applications. Minimum 5-7 years of experience in system and collaboration applications including telephony gateways Certification in MS technologies, ITIL and IT Project Management desired What Compugen Offers You: Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. #J-18808-Ljbffr
Join to apply for the Service Desk Analyst (Hybrid) role at Compugen Inc About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Key Responsibilities: Provide support to users either via phone, email, or chat Perform initial problem analysis and triage problem to other appropriate staff when appropriate Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution Apply diagnostic utilities to aid in troubleshooting Create knowledgebase articles to support efficient issue resolution Perform post-resolution follow-ups to help requests. Follow instructions and pre-established guidelines to perform the functions of the job; Collect, organize and document all problems and solutions in the Service Desk Tracking System; Assist technicians with installation, configuration and set up of computer systems as per established procedures when required; Supporting and resolving common applications including the Office Suite, O365, browsers, and Windows Executive communication and white glove service Skills & Qualifications: Possess a degree, diploma or certificate in Computer Science, or related discipline or equivalent work experience Minimum 3 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues). The successful candidate will need to complete OPP Clearance upon starting with the organization ITIL certification is considered an asset Microsoft Technical Certification / A+ is considered an asset Understanding of Windows 10 / 11 environment Strong (fluent) written and spoken communication skills in English Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Good understanding of the organization's goals and objectives Attention to detail Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly Ability to present ideas in a user-friendly language. Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment. Strong Troubleshooting Skills Strong knowledge of Active Directory and O365, Azure AD ITSM adherence, process adherence A sense of urgency to complete tasks and assignments Experience supporting Office Suite of products including O365 Experience supporting users with remote support tools such as Logmein Rescue Working Conditions: Professional and collaborative office environment Business casual dress code Hybrid work model: 4 days onsite, 1 day remote Onsite collaboration with cross-functional team members Standard working hours: Monday to Friday, between 8:00 AM and 5:00 PM What Compugen Offers You: Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality. #J-18808-Ljbffr
A leading Technology Ally in Canada is looking for an entry-level Marketing Funding Coordinator. This role involves managing partner funding requests, tracking budgets in Excel, and maintaining compliance with partner guidelines. Ideal candidates are detail-oriented, tech-savvy, and possess strong communication skills. The position offers a collaborative work environment with opportunities for professional development and work-life flexibility.
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