Title: Emergency Services RepresentativeLocation: Oshawa, OntarioThe Emergency Services Representative engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOUAre you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "
World's Best Workplaces
," "
Best Company Culture
," and "
Best Companies for Career Growth
" awards every year? Then an Emergency Services Representative position at Concentrix is just the right place for youAs an Emergency Services Representative you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisionedWHAT YOU WILL DO IN THIS ROLEAs an Emergency Services Representative, you'll:Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in needQuickly and accurately gather information that is shared on a call that will be useful for paramedicsHandle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer serviceYOUR QUALIFICATIONSYour skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Emergency Services Representative role include:College 911 Communications/Public Safety Diploma or course completionPolice, Fire, or Paramedic programsCertification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR CertificationEmergency Service VolunteerWHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:The base salary range for this position is $ $36.79/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay "early," when you want itHealth and wellness programs with trained partners to help promote a healthy youA modern, state-of-the-art office setting with advanced technologies and a great teamMentorship programs that support your rewarding career journeyPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."JOB AVAILABILITYWe accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.If you are a California resident, by submitting your information, you acknowledge that you hav
e read and have access to the
Job Applicant Privacy Notice for California ResidentsReasonable Accommodation StatementConcentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.Requests may be made by contacting All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Equal Opportunity StatementConcentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
The Customer Service Rep (Bilingual: French/English) engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "
World's Best Workplaces
," "
Best Company Culture
," and "
Best Companies for Career Growth
" awards every year? Then a Customer Service Rep (Bilingual: French/English) position at Concentrix is just the right place for youAs a Customer Service Rep (Bilingual: French/English), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Rep (Bilingual: French/English), you'll:Welcome customers to the brand and our variety of productsHandle multiple call types from our various members in North America and answer general customer inquiries clearly and professionallyAssist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needsListen attentively to our Member's needs, while demonstrating empathy and building rapportDeliver expert customer experiences…with a smileYOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep (Bilingual: French/English) role include:The ability to read, write, and speak French and English Fluently1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficialA High School Diploma (or equivalent)Proficiency in fast-paced multi-taskingEagerness to learn new technologiesComputer proficiency (including knowledge of windows-based application)WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:The base salary range for this position is $ $30.70/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.DailyPay enrollment option to access pay "early," when you want itHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyA modern, state-of-the-art office setting with advanced technologies and a great teamPrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreREIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Opportunity StatementConcentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.Reasonable Accommodation StatementConcentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence (AI)As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work AuthorizationOnly qualified applicants who are legally authorized to work in Canada will be considered.
For further information on available work provinces and Equal Employment Opportunity as an applicant, please click
HERE
.
Title: Customer Service / Technical Support Representative
Location: Niagara Falls, Ontario
JOB DESCRIPTION
The Customer Service / Technical Support Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you
As a Customer Service / Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Technical Support Representative, you'll:
You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Prepare complete and accurate work including appropriately notating of accounts as required.
Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:
Must live within 64 KM from the Niagara Falls location.
1 year of customer service experience or equivalent, with a High School diploma or GED.
Effective communication skills in English, both written and verbally.
Familiarity with iOS and/or macOS, or comparable technology, is preferred.
The natural instinct to multitask, be flexible, and the ability to adapt to changes.
The ability to learn including strong problem-solving skills.
Patience in working with customers is second nature for you.
The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule)
Proficiency in fast-paced multi-tasking.
Eagerness to learn new technologies.
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
JOB AVAILABILITY
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Opportunity Statement
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
Reasonable Accommodation Statement
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence (AI)
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
Only qualified applicants who are legally authorized to work in Canada will be considered.
For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE.
The Customer Service Rep (Bilingual: French/English) engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Customer Service Rep (Bilingual: French/English) position at Concentrix is just the right place for you
As a Customer Service Rep (Bilingual: French/English), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Rep (Bilingual: French/English), you'll:
Welcome customers to the brand and our variety of products
Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
Assist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs
Listen attentively to our Member's needs, while demonstrating empathy and building rapport
Deliver expert customer experiences…with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep (Bilingual: French/English) role include:
The ability to read, write, and speak French and English Fluently
1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
A High School Diploma (or equivalent)
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Computer proficiency (including knowledge of windows-based application)
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary range for this position is $ $30.70/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Opportunity Statement
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
Reasonable Accommodation Statement
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence (AI)
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
Only qualified applicants who are legally authorized to work in Canada will be considered.
For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE.
Title: Emergency Services Representative
Location: Oshawa, Ontario
The Emergency Services Representative engages with customers through inbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then an Emergency Services Representative position at Concentrix is just the right place for you
As an Emergency Services Representative you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
WHAT YOU WILL DO IN THIS ROLE
As an Emergency Services Representative, you'll:
Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need
Quickly and accurately gather information that is shared on a call that will be useful for paramedics
Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Emergency Services Representative role include:
College 911 Communications/Public Safety Diploma or course completion
Police, Fire, or Paramedic programs
Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification
Emergency Service Volunteer
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
The base salary range for this position is $ $36.79/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Health and wellness programs with trained partners to help promote a healthy you
A modern, state-of-the-art office setting with advanced technologies and a great team
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
JOB AVAILABILITY
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Reasonable Accommodation Statement
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.
Requests may be made by contacting All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Equal Opportunity Statement
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
The Associate - Real-Time Management is a key member of the Workforce Management team in a BPO environment, responsible for real-time monitoring and management of staffing levels, queue performance, and service level adherence across multiple client programs. The role focuses on maximizing operational efficiency, ensuring optimal agent productivity, and delivering on client SLAs in a dynamic, multi-channel contact center setting. This individual plays a crucial role in identifying system issues, coordinating with IT and operations teams, and escalating problems to ensure minimal disruption to service delivery.
Key Responsibilities
Real-Time Queue Monitoring: Monitor Line Adherence, intraday call volumes, queue performance, and agent availability across voice, chat, email and other channels to ensure service levels are met.
Incident Management: Provide Tier 1 and Tier 2 troubleshooting support for real-time operational and system issues; initiate and participate in rapid escalation processes to minimize impact on client operations.
Traffic Routing & Adjustments: Monitor and manage call routing, DNIS settings, overflow strategies, and media campaign configurations across various platforms and client accounts.
Downtime Coordination: Support coordination during system outages or tool downtimes by documenting incidents, notifying stakeholders, and maintaining regular communication with operations and clients.
Performance Reporting: Analyze real-time performance metrics, staffing gaps, shrinkage trends, and forecast deviations; recommend corrective actions to meet intraday goals.
WFM Collaboration: Work closely with WFM scheduling and forecasting teams to ensure staffing aligns with intraday trends and client expectations.
Stakeholder Communication: Maintain regular updates with operations managers and clients regarding real-time status, issue resolutions, and potential risks to SLA delivery.
Platform & Tool Utilization: Utilize WFM platforms, ACD systems, and service management tools to execute real-time activities and log incidents accurately.
Process Improvements: Recommend real-time process enhancements to improve workforce utilization, adherence, and overall service performance.
Candidate Profile
Minimum of 1-2 years of call center experience a requirement
Workforce management experience required.
Strong computer and analytical and MS Excel skills is a requirement.
Experience with CMS and NICE IEX software is a requirement.
Comfortable working in a fast paced environment
Strong communication skills
Ability to make decisions in time sensitive ambiguous situations
Ability to simplify complex operations into repeatable processes.
Please note that this is an Onsite role at our Glace Bay location.
The base salary range for this position is $20- $21 hourly pay (pay rate will not be below applicable minimum wage) , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, registered retirement savings plan, paid time off and holidays and paid learning days. The deadline to apply for this position is Mar. 21, 2026.
We’re looking for an Azure Security Architect – AI Governance with deep expertise in the Microsoft ecosystem to advise enterprise customers and lead strategic AI security initiatives.
What You’ll Do:Lead customer workshops to assess AI readiness, focusing on identity, data, and compliance.Define and implement AI governance frameworks addressing policy, access control, data protection, and risk management.Translate Microsoft security and compliance capabilities (Entra ID, Purview, Defender, M365, Azure AI) into actionable recommendations.Advise on secure adoption of generative AI tools such as Microsoft Copilot, Copilot Studio, and Azure AI Foundry.Design approaches for data boundary enforcement, labeling, DLP, and prompt-safety controls.Review identity and access management for AI workloads, including MFA, Conditional Access, and privileged identity controls.Recommend monitoring, auditing, and incident-response strategies for AI misuse or data leakage.Present findings and next steps to IT management stakeholders with clear business and compliance implications.
Top Skills & Expertise:Cloud Security Architecture within the Microsoft ecosystemAI Governance Framework Design and responsible AI deploymentCompliance & Regulatory Alignment (GDPR, ISO/IEC 42001, NIST AI RMF)Microsoft Purview & Fabric for data classification, labeling, and DLPConsulting & Executive CommunicationIncident Response & Monitoring StrategyProgram Delivery & Stakeholder Engagement.
Required Qualifications:5+ years in cloud security, compliance, or architecture, ideally in enterprise Microsoft environmentsExperience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Studio, AI Foundry)Hands-on knowledge of Microsoft Entra, Defender for Cloud Apps, Azure Policy, Microsoft Purview, Microsoft Fabric, and M365 AdministrationStrong understanding of responsible AI, privacy by design, and regulatory complianceExcellent written and verbal communication skills for executive-level engagement.
Preferred Experience:Consulting or customer-facing experience at a major Microsoft partnerFamiliarity with AI governance frameworks, model risk management, and data-driven decisioningExperience with RACI models, acceptable-use policies, or risk registersExposure to FinOps or cost optimization in Microsoft 365 and Azure environments.
Required Certifications:Microsoft Certified: Cybersecurity Architect Expert (SC-100)Microsoft Certified: Information Protection Administrator (SC-401)Microsoft Certified: Azure Security Engineer Associate (AZ-500)Bonus: Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The base salary range for this position is $79k-$115k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
We’re looking for an Azure Security Architect – AI Governance with deep expertise in the Microsoft ecosystem to advise enterprise customers and lead strategic AI security initiatives.
What You’ll Do:Lead customer workshops to assess AI readiness, focusing on identity, data, and compliance.Define and implement AI governance frameworks addressing policy, access control, data protection, and risk management.Translate Microsoft security and compliance capabilities (Entra ID, Purview, Defender, M365, Azure AI) into actionable recommendations.Advise on secure adoption of generative AI tools such as Microsoft Copilot, Copilot Studio, and Azure AI Foundry.Design approaches for data boundary enforcement, labeling, DLP, and prompt-safety controls.Review identity and access management for AI workloads, including MFA, Conditional Access, and privileged identity controls.Recommend monitoring, auditing, and incident-response strategies for AI misuse or data leakage.Present findings and next steps to IT management stakeholders with clear business and compliance implications.
Top Skills & Expertise:Cloud Security Architecture within the Microsoft ecosystemAI Governance Framework Design and responsible AI deploymentCompliance & Regulatory Alignment (GDPR, ISO/IEC 42001, NIST AI RMF)Microsoft Purview & Fabric for data classification, labeling, and DLPConsulting & Executive CommunicationIncident Response & Monitoring StrategyProgram Delivery & Stakeholder Engagement.
Required Qualifications:5+ years in cloud security, compliance, or architecture, ideally in enterprise Microsoft environmentsExperience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Studio, AI Foundry)Hands-on knowledge of Microsoft Entra, Defender for Cloud Apps, Azure Policy, Microsoft Purview, Microsoft Fabric, and M365 AdministrationStrong understanding of responsible AI, privacy by design, and regulatory complianceExcellent written and verbal communication skills for executive-level engagement.
Preferred Experience:Consulting or customer-facing experience at a major Microsoft partnerFamiliarity with AI governance frameworks, model risk management, and data-driven decisioningExperience with RACI models, acceptable-use policies, or risk registersExposure to FinOps or cost optimization in Microsoft 365 and Azure environments.
Required Certifications:Microsoft Certified: Cybersecurity Architect Expert (SC-100)Microsoft Certified: Information Protection Administrator (SC-401)Microsoft Certified: Azure Security Engineer Associate (AZ-500)Bonus: Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The base salary range for this position is $79k-$115k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
We’re looking for an Azure Security Architect – AI Governance with deep expertise in the Microsoft ecosystem to advise enterprise customers and lead strategic AI security initiatives.
What You’ll Do:Lead customer workshops to assess AI readiness, focusing on identity, data, and compliance.Define and implement AI governance frameworks addressing policy, access control, data protection, and risk management.Translate Microsoft security and compliance capabilities (Entra ID, Purview, Defender, M365, Azure AI) into actionable recommendations.Advise on secure adoption of generative AI tools such as Microsoft Copilot, Copilot Studio, and Azure AI Foundry.Design approaches for data boundary enforcement, labeling, DLP, and prompt-safety controls.Review identity and access management for AI workloads, including MFA, Conditional Access, and privileged identity controls.Recommend monitoring, auditing, and incident-response strategies for AI misuse or data leakage.Present findings and next steps to IT management stakeholders with clear business and compliance implications.
Top Skills & Expertise:Cloud Security Architecture within the Microsoft ecosystemAI Governance Framework Design and responsible AI deploymentCompliance & Regulatory Alignment (GDPR, ISO/IEC 42001, NIST AI RMF)Microsoft Purview & Fabric for data classification, labeling, and DLPConsulting & Executive CommunicationIncident Response & Monitoring StrategyProgram Delivery & Stakeholder Engagement.
Required Qualifications:5+ years in cloud security, compliance, or architecture, ideally in enterprise Microsoft environmentsExperience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Studio, AI Foundry)Hands-on knowledge of Microsoft Entra, Defender for Cloud Apps, Azure Policy, Microsoft Purview, Microsoft Fabric, and M365 AdministrationStrong understanding of responsible AI, privacy by design, and regulatory complianceExcellent written and verbal communication skills for executive-level engagement.
Preferred Experience:Consulting or customer-facing experience at a major Microsoft partnerFamiliarity with AI governance frameworks, model risk management, and data-driven decisioningExperience with RACI models, acceptable-use policies, or risk registersExposure to FinOps or cost optimization in Microsoft 365 and Azure environments.
Required Certifications:Microsoft Certified: Cybersecurity Architect Expert (SC-100)Microsoft Certified: Information Protection Administrator (SC-401)Microsoft Certified: Azure Security Engineer Associate (AZ-500)Bonus: Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The base salary range for this position is $79k-$115k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
We’re looking for an Azure Security Architect – AI Governance with deep expertise in the Microsoft ecosystem to advise enterprise customers and lead strategic AI security initiatives.
What You’ll Do:Lead customer workshops to assess AI readiness, focusing on identity, data, and compliance.Define and implement AI governance frameworks addressing policy, access control, data protection, and risk management.Translate Microsoft security and compliance capabilities (Entra ID, Purview, Defender, M365, Azure AI) into actionable recommendations.Advise on secure adoption of generative AI tools such as Microsoft Copilot, Copilot Studio, and Azure AI Foundry.Design approaches for data boundary enforcement, labeling, DLP, and prompt-safety controls.Review identity and access management for AI workloads, including MFA, Conditional Access, and privileged identity controls.Recommend monitoring, auditing, and incident-response strategies for AI misuse or data leakage.Present findings and next steps to IT management stakeholders with clear business and compliance implications.
Top Skills & Expertise:Cloud Security Architecture within the Microsoft ecosystemAI Governance Framework Design and responsible AI deploymentCompliance & Regulatory Alignment (GDPR, ISO/IEC 42001, NIST AI RMF)Microsoft Purview & Fabric for data classification, labeling, and DLPConsulting & Executive CommunicationIncident Response & Monitoring StrategyProgram Delivery & Stakeholder Engagement.
Required Qualifications:5+ years in cloud security, compliance, or architecture, ideally in enterprise Microsoft environmentsExperience advising enterprise customers on secure adoption of M365 & AI workloads (Copilot, Copilot Studio, AI Foundry)Hands-on knowledge of Microsoft Entra, Defender for Cloud Apps, Azure Policy, Microsoft Purview, Microsoft Fabric, and M365 AdministrationStrong understanding of responsible AI, privacy by design, and regulatory complianceExcellent written and verbal communication skills for executive-level engagement.
Preferred Experience:Consulting or customer-facing experience at a major Microsoft partnerFamiliarity with AI governance frameworks, model risk management, and data-driven decisioningExperience with RACI models, acceptable-use policies, or risk registersExposure to FinOps or cost optimization in Microsoft 365 and Azure environments.
Required Certifications:Microsoft Certified: Cybersecurity Architect Expert (SC-100)Microsoft Certified: Information Protection Administrator (SC-401)Microsoft Certified: Azure Security Engineer Associate (AZ-500)Bonus: Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The base salary range for this position is $79k-$115k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
