Job Title: Customer Service/Technical Support (Automotive) Bilingual: French/English Job Description Title: Customer Service/Technical Support (Automotive) Bilingual: French/English
Location: Oshawa, Ontario JOB DESCRIPTION The Customer Service/Technical Support (Automotive) Bilingual: French/English interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " World's Best Workplaces ," "Best Company Culture ," and "Best Companies for Career Growth " awards every year? Then a Customer Service/Technical Support (Automotive) Bilingual: French/English position at Concentrix is just the right place for you! As a Customer Service/Technical Support (Automotive) Bilingual: French/English, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service/Technical Support (Automotive) Bilingual: French/English , you'll: Receive calls from dealership automobile mechanics, dealer representatives, Service Managers, and Technicians in specialized product areas (i.e. Transmission, Engine, Steering, etc.) Diagnose problem using systematic listening and probing approach to determine root cause and provide information, data and direction through research, manuals, database or contacts Handle contacts from Automotive dealerships across Canada & the US. Track information and update cases Perform follow ups on existing cases and close cases, as required Deliver expert customer experiences with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Customer Service/Technical Support Representative role include: Class A Automotive License (310s - Red Seal License) Valid Driver's License 5 year automotive experience with repairs/diagnostics Strong aptitude for technical/mechanical repairs Effective diagnostic aptitude, with strong time management skills Strong communication and computer software skills Fluent in English and French WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: Great starting wage ($28.63 hourly for English and a premium for French after training) and quarterly Bonuses Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Access to the latest technology, tools and equipment to support your learning and vehicle repairs Health and wellness programs with trained partners to help promote a healthy you Ability to learn from the manufacturer through hands-on and web based technical training. Group discounts and perks ranging from electronics to travel REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Location: CAN Oshawa Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Job Title: Customer Service Representative (Bilingual: French/English) Remote Job Description MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY JOB DESCRIPTION The Customer Service Representative - Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces ," "Happiest Employees ," and "Best Companies for Career Growth " awards every year? Then a Customer Service Representative - Remote (Bilingual: French / English) position at Concentrix is just the right place for you! As a Customer Service Representative - Remote (Bilingual: French / English), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative working from home, you will: Provide inbound customer support using a call flow guide in the customer's preferred language (French or English) Help customers resolve basic technical issues Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experiences with a smile YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include: • The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
o A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with: Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity), Women in Tech, OneEarth Champions, and more Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience with company-supplied technologies Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Location: CAN, NS, Work-at-Home Language Requirements: French (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB , BC , MB , NB , NL , NS, ON , PE and SK .
Job Title:
Technical Support Representative (Accounting Software) On-Site
Job Description
The Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use. (Military veterans encouraged to apply.) Title: Technical Support Representative (Accounting Software)
Location: Belleville, ON
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first , inclusive culture and a genuine sense of belonging ? Would you like to join a company that earns "World's Best Workplaces , Best Company Culture , " and " Best Companies for Career Growth " awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!
As a Technical Support Representative , you'll join an organically diverse team from 7 0 + countries where ALL members contribute and support each other's success and well-being , proudly united as " game-changers ." Together, w e help the world's best -known brands power a world that works through exceptional customer experiences and tech-powered innovation . And due to continued growth, we're looking for more talented game-changers to join our purpose , people as passionate about providing outstanding customer experiences as we are .
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine a n all- new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there ' s real career (and personal) growth potential . In fact, a bout 80% of our managers and leaders have been promoted from within ! T hat's why w e offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you 've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Technical Support Representative , you'll:Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem. Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products . Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures. Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate. Deliver expert customer experiences with a smile. YOUR QUALIFICATIONS
Your skills , integrity, knowledge , and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include: Must have relevant technical support experience with hardware, software, networking, data storage, troubleshooting, repair, etc., one year or more preferred Must be 18 years of age or older Must have a high school diploma or GED Must have at least one year customer service experience Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Ability to effectively communicate, both written and verbally Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner Able to rotate shifts, as needed
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, " We champion our people ." That's why w e significantly invest in our game-changers , our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we ' ll invest in YOU to aid in your c areer path and in your personal development. In this role, you 'll also be provided with : Paid training (12 days of classroom product training) and performance-based incentives Lucrative employee referral bonus opportunities Hours of Operation Mon-Fri 9am-9pm EST Wage $19.00/hr Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey
REIMAGINE THE BEST VERSION OF YOU !
I f all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 4 4 0, 000 game-changers around the globe call Concentrix their "employer of choice . "
Location:
CAN, Belleville, ON
Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
Job Title: Telecom Support Engineer II (TCF) Job Description: The Telecom Support Engineer II, Call Routing will have a professional background in telephony and/or call routing using the Avaya platform, as well as experience with carrier network provisioning and routing. This position will work with such applications as AT&T Business Direct, AT&T Route IT, Avaya Call Management System (CMS), Avaya Communication Manager, Avaya Site Administration, Sprint’s Customer Control Tool (CCT), and Verizon’s Toll Free Network Manager (TFNM). Responsibilities: Performs PBX level call flow provisioning and scripting. Performs carrier network provisioning and routing of toll-free numbers. Provide support and administration of Avaya CMS platform. Support effective completions of call routing service requests. Supports the problem management process. Support new projects and initiatives via multiple intake processes. Maintains accurate routing documentation for each project and client. Works closely with both our internal and external clients to test/modify calls. Interacts with our Carrier service providers (AT&T, Sprint, Verizon, Orange, etc.) and instructs the carriers on how to configure call flows/treatments within the carrier. Location: CAN, NS, Work-at-Home Language Requirements: English (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. #J-18808-Ljbffr
