Senior Manager, Standards Product Management (Education) At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: The Senior Manager (Education) focuses on achieving Standards’ strategy and long-term objectives, promoting access, knowledge and application of standards in a hybrid business model, leveraging both commercial and non-profit approaches. Commercially responsible for the development and implementation of market-specific strategies for the design, development, sales, licensing/distribution and support of user-facing products, services, and platforms within Standards. Also maximizes non-profit investments in education and technology resources to promote and support the adoption and use of standards within Canada. Sets commercial strategy, oversees development of business cases for investment in new products, services, and platforms. Ensures effective portfolio lifecycle management and platform road mapping. Oversees global distribution of CSA products and distribution of third-party products within Canada. Safeguards CSA intellectual property through effective copyright licensing. Engages with top internal and external stakeholders, ensures team builds strategic relationships and showcases capabilities, and oversees large and complex proposal and agreement development. Works closely with Standards Development, Product Development, Marketing, Sales, Customer Success, Information Technology, and Data Analytics management to optimize the innovation and delivery of Standards-related services. Responsibilities: Engages with Education and Financial Strategy leaders to develop long-term education services strategy including product and platform roadmaps, profitable business models and pricing strategy, effective organizational structure and roles, and effective go-to-market approaches including sales and marketing campaigns and activities. Identifies, implements and quantifies the return-on-strategy of non-profit investments in resources to support access, knowledge and application of standards. Oversees development of long-term competitive and market assessments, focusing on needs assessment and the clear articulation of market characteristics and desired outcomes to ensure plans translate to commercially viable business opportunities which result in revenue and margin growth through product development, sales and distribution. Leads the strategic planning process for value-added products and platforms by sector, recommending how advance in key areas. Ensures team follows consistent product and lifecycle management processes, including annual business planning, for all products, services and platforms including e-commerce, subscription, e-reader, and app functionality. Leads development of business cases for investment in products, services and platforms and ensures effective management of projects including adherence to cost, quality and time targets. Contributes to monthly reforecast and business analysis processes. Oversees development of annual product marketing plan and provides input to Marketing for implementation. Develops and maintains relationships and identifies strategic opportunities with key internal and external contacts including government, academic and industry leaders and CSA committees. Develops and implements effective, global strategic sales and distribution strategy to grow overall revenue. Oversees strategic sales and distribution activities including sales pipeline development and reporting, opportunity qualification, and proposal and agreement writing and strong win/loss ratio; ensures engagement of cross-functional deal teams to enable proactive and nimble response to opportunities. Safeguards CSA intellectual property through oversight of effective copyright licensing. With VP, Research and Education, provides leadership and direction to Inside Sales and Customer Success teams to ensure sales and business policies and procedures support overall commercial strategy. Ensures continuous improvement of team processes, leveraging Lean methodology for process improvement initiatives. Ensures effective business methodologies, operating procedures, tools and resources are in place for product management and strategic sales functions. Education and Experience: Undergraduate University degree in Business or related field. MBA or Master’s Degree an asset. Minimum of 10 years of experience Product Development or Business Development. Minimum of 7 years of people management experience. Skills: Ability to prioritize conflicting objectives and make decisions with incomplete/partial information. Strong business, research, and analytical skills. Flexibility to meet shifting deadlines, priorities, and market needs. Problem-solving aptitude to resolve customer/member issues. Stakeholder engagement and facilitation skills. High degree of self-motivation. Strong leadership, strategic, organizational and planning skills. Strong oral and written communication, facilitation and interpersonal skills. Bilingualism (English/French) and knowledge of national and international standards industry would be a definite asset. Applicants with proficiency in French will be given special consideration. #CSAstandards CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process. About Us CSA Group is one of the largest standards development organizations in North America, conducting research and developing standards for a broad range of technologies and functional areas. CSA Group is also a global provider of testing, inspection and certification services for products in many market sectors, and a leader in safety and environmental certification for Canada and the U.S. #J-18808-Ljbffr
Director, Innovation – Standards Apply locations Toronto time type Full time posted on Posted 3 Days Ago job requisition id R004011 Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: The Director, Innovation - Standards will play a crucial role in driving Standards Organization’s digital strategy and vision. This role will be at the helm of Standard’s digital evolution at a unique time for the business. The Director, Innovation - Standards role will appeal to a confident, proactive, energetic individual who thrives in a complex environment with a strong foundation in strategy and the customer experience. S/he will recognize that this role represents a unique opportunity to work with a dedicated team to build on past successes and help drive the continued growth of an iconic Canadian organization. KEY RESPONSIBILITIES Understanding the Business Regularly review 5-year strategic plan for the Standards business. Develop and lead the Standards technology innovation roadmap highlighting needs over the next 5 years. Externally benchmark with peer group and other sectors to ensure that the roadmap is competitive in terms of impact and timing. Review, align and refine innovation roadmap with key stakeholders including but not limited to the CEO & President, President of Standards, and Standards Vice Presidents. Continually monitor the emerging technology landscape to identify opportunities to accelerate the innovation roadmap, and consequently the attainment of Standard’s strategic objectives. Architect, design, and lead the execution of the products on the roadmap. Ensure that the products remain within the parameters of the defined outcomes previously aligned with the business stakeholders. Working Well with Others Provide strategic leadership and direction to the Innovation transformation team. Recruit, lead, coach and motivate a high-performance team by building and promoting career paths for professional growth, through goal-setting, continuous feedback, mentoring and training. Lead a team composed of individuals with unique skill sets spanning UX, UI, AI, Business Analysis, Advanced Analytics, Innovation, Project Management, and Full-Stack Development. Ensure the team understands the unique contribution each makes to the innovation agenda and orchestrate their priorities through the different phases of concept development and project delivery. Make a deliberate effort to nurture working relationships amongst team members with significantly varied roles and create a sense of identity and belonging. Align innovation roadmap with key business stakeholders and IT. Support stakeholders in the development and presentation of business cases to attain CFO approval. Communicate roadmap to IT and other business stakeholders enabling them to establish project plans and staffing requirements by FY. Adopt the process of co-creation with key business stakeholders to ensure buy-in of the project and adoption of the final solution. Escalate to the ELT issues for resolution which deviate from strategic plan. Curate user interviews with employees, members, customers, prospects and members of the public to gather inspiration for product design. Conduct UX and UI testing with the target audience and iterate on design based on feedback received. Delivering Results Adhere to the timelines outlined in original business cases. Estimate build and maintenance budget requirements, including business benefits. Attain final approval from the business stakeholders for the introduction of new technology. Formulate comprehensive change management plan for various products including partner mapping, change readiness, system gap assessment, risk management and mitigation. Lead weekly review of key performance metrics with the Technology leadership team and also within the Standards leadership team meetings highlighting any risks to FY plan. Ensure adherence to the innovation roadmap. Minimize deviation from innovation roadmap and overall technical debt. Maintain a disciplined process for the intake, evaluation and closeout of new requests from the business. Maintain appropriate levels of cyber controls, up-time, un/planned downtime. Preferred Education and Experience: Bachelor of Engineering/Science and/or MBA. PMP certified – designation does not have to be current. 10+ years of Program Management and Project Management experience, leading large complex IT initiatives in the Application Management domain. 10+ years in the Tech industry. Experience in developing digital innovation strategies for organizational success. 10+ years of experience either supporting, performing or leading each of the following disciplines at a large scale for a Tech company: Product Development Product Management Product Canvas Business Model Canvas Operating Model Canvas Product Monetization Models Innovation Roadmap Development Innovation Idea Sourcing Design Thinking / Design Shop Business Architecture Application Architecture Data Architecture Technical Architecture Advanced Data Analytics Machine Learning & Artificial Intelligence TOGAF Project Management Agile UX/UI Design Technology Budget Management Change Management Significant experience working with, presenting to and leading executive steering committees. Superior interpersonal, relationship building, negotiation, communication and presentation skills. Results driven with an orientation to exceed goals and deliver high-quality business results. Experience of championing change and driving change throughout an organization and amongst a product user base. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process. About Us CSA Group is one of the largest standards development organizations in North America, conducting research and developing standards for a broad range of technologies and functional areas. CSA Group is also a global provider of testing, inspection and certification services for products in many market sectors, and a leader in safety and environmental certification for Canada and the U.S. The CSA mark appears on billions of products worldwide. For more information about CSA Group, please visit #J-18808-Ljbffr
We have updated our privacy policy to be in compliance with new data protection laws that take effect May 25, 2018. For more information about the revisions, visit our privacy policy page. We use Cookies to create the most secure and effective website experience for our customers. For more information about Cookies and how you can disable Cookies, visit our privacy policy page. BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: The Senior Technical Architect role is responsible for: Ensuring CSA Group’s enterprise systems, services and technology solutions are built, implemented and maintained for high availability, scalability, security, integrity, and supportability. Identifying gaps and driving solutions for critical systems, services and technologies. Having advanced technical knowledge and a wide range of understanding in new and emerging IT technologies. Providing recommendations on new technologies and solutions, in support of business direction to meet either revenue growth, profitability targets, operational efficiencies, or to manage risk. Understanding the Business Deep subject matter expertise of CSA Group’s systems, services and technologies. Strong understanding of entire CSA Group IT architectural or technical landscape, including integrations and interdependencies. Strong understanding of business requirements and implementing IT Projects for Global strategic solutions (either application or infrastructure related). Participating in architecting solutions using industry standard concepts. Managing solution design based on detailed business requirements. Preparing technical specifications and documents that effectively translate requirements into IT tasks to deliver acceptable business solutions. Providing recommendations on emerging technologies and assisting in planning roadmaps to support new technology. Establishing development guidelines based on industry best practice. Consuming services provided by third party vendors. Protecting CSA Group’s information assets. Working Well with Others Supporting core IT and/or Business Leaders through communication and solution design for all IT projects. Providing technical guidance and consultation to project and IT team members. Leading and facilitating technical discussions, or process improvement teams, participating in design sessions, and transforming requirements into IT solutions. Communicating expectations well to other team members. Mentoring and coaching other IT employees, supporting professional growth. Delivering Results Providing design, configuration, testing, deployment, management and monitoring of critical infrastructure, systems and services, for projects or upgrades, on a global scale. Applying troubleshooting, prioritization and coordination skills to assign and resolve escalated issues. Seeking, recommending and implementing process improvement opportunities. Managing multiple projects simultaneously. Qualifications: University Degree in Computer Science or Software/Computer Engineering. 5+ years of experience in related technologies. Experience with Microsoft Office 365 (including hybrid) services, design, topology, and products including but not limited to: Exchange SharePoint online, Skype for Business, and OneDrive. Experience with MS Entra ID, MS Sentinel, MS Purview, MS Defender preferred. Experience with Microsoft Azure Deployments, Environment & Services (IAAS, PAAS, Virtual Machines, Active Directory, Automation, Monitor, OMS) highly preferred. Experience with any of the following considered an asset: Darktrace, Netskope, Rapid 7, Snyk, Cloudflare. Experience in the design and automation of Infrastructure as a Service and Platform as a Service capabilities including virtual networks, virtual machines, cloud services, web sites, and data services. Desire to learn and become familiar with new technologies; assimilate knowledge quickly and effectively. Strong verbal, written and interpersonal communication skills. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process. About Us CSA Group is one of the largest standards development organizations in North America, conducting research and developing standards for a broad range of technologies and functional areas. CSA Group is also a global provider of testing, inspection and certification services for products in many market sectors, and a leader in safety and environmental certification for Canada and the U.S. The CSA mark appears on billions of products worldwide. For more information about CSA Group, please visit #J-18808-Ljbffr
Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: The Director, Innovation - Standards will play a crucial role in driving the Standards Organization’s digital strategy and vision. This role will be at the helm of Standards’ digital evolution at a unique time for the business. The Director, Innovation - Standards role will appeal to a confident, proactive, energetic individual who thrives in a complex environment with a strong foundation in strategy and the customer experience. S/he will recognize that this role represents a unique opportunity to work with a dedicated team to build on past successes and help drive the continued growth of an iconic Canadian organization. KEY RESPONSIBILITIES The objective of this role is to lead the development and execution of the technology innovation roadmap for the Standards business – in service of its 5-year strategic plan. The scope of this role encompasses developing new business capabilities, introducing leading edge platforms, analyzing data, proposing new business models, and creating innovative public-facing digital products. The role will maintain and execute against an innovation roadmap for the Standards business. Understanding the Business Regularly review 5-year strategic plan for the Standards business. Develop and lead the Standards technology innovation roadmap highlighting needs over the next 5 years. Externally benchmark with peer group and other sectors to ensure that the roadmap is competitive in terms of impact and timing. Review, align and refine innovation roadmap with key stakeholders including but not limited to the CEO & President, President of Standards, and Standards Vice Presidents. Continually monitor the emerging technology landscape to identify opportunities to accelerate the innovation roadmap, and consequently the attainment of Standards’ strategic objectives. Architect, design, and lead the execution of the products on the roadmap. Ensure that the products remain within the parameters of the defined outcomes previously aligned with the business stakeholders. Working Well with Others Provide strategic leadership and direction to the Innovation transformation team. Recruit, lead, coach and motivate a high-performance team by building and promoting career paths for professional growth, through goal-setting, continuous feedback, mentoring and training. Lead a team composed of individuals with unique skill sets spanning UX, UI, AI, Business Analysis, Advanced Analytics, Innovation, Project Management, and Full-Stack Development. Ensure the team understands the unique contribution each makes to the innovation agenda and orchestrate their priorities through the different phases of concept development and project delivery. Make a deliberate effort to nurture working relationships amongst team members with significantly varied roles and create a sense of identity and belonging. Align innovation roadmap with key business stakeholders and IT. Support stakeholders in the development and presentation of business cases to attain CFO approval. Communicate roadmap to IT and other business stakeholders enabling them to establish project plans and staffing requirements by FY. Adopt the process of co-creation with key business stakeholders to ensure buy-in of the project and adoption of the final solution. Escalate to the ELT issues for resolution which deviate from the strategic plan. Curate user interviews with employees, members, customers, prospects and members of the public to gather inspiration for product design. Conduct UX and UI testing with the target audience and iterate on design based on feedback received. Delivering Results Adhere to the timelines outlined in original business cases. Estimate build and maintenance budget requirements, including business benefits. Attain final approval from the business stakeholders for the introduction of new technology. Formulate comprehensive change management plan for various products including partner mapping, change readiness, system gap assessment, risk management and mitigation. Lead weekly review of key performance metrics with the Technology leadership team and also within the Standards leadership team meetings highlighting any risks to FY plan. Ensure adherence to the innovation roadmap. Minimize deviation from the innovation roadmap and overall technical debt. Maintain a disciplined process for the intake, evaluation and closeout of new requests from the business. Maintain appropriate levels of cyber controls, up-time, un/planned downtime. Preferred Education and Experience: Bachelor of Engineering/Science and/or MBA. PMP certified – designation does not have to be current. 10+ years of Program Management and Project Management experience, leading large complex IT initiatives in the Application Management domain. 10+ years in the Tech industry. Experience in developing digital innovation strategies for organizational success. 10+ years of experience either supporting, performing or leading each of the following disciplines at a large scale for a Tech company: Product Development Product Management Product Canvas Business Model Canvas Operating Model Canvas Product Monetization Models Innovation Roadmap Development Innovation Idea Sourcing Design Thinking / Design Shop Business Architecture Application Architecture Data Architecture Technical Architecture Advanced Data Analytics Machine Learning & Artificial Intelligence TOGAF Project Management Agile UX/UI Design Technology Budget Management Change Management Significant experience working with, presenting to and leading executive steering committees. Superior interpersonal, relationship building, negotiation, communication and presentation skills. Results driven with an orientation to exceed goals and deliver high-quality business results. Experience of championing change and driving change throughout an organization and amongst a product user base. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process. #J-18808-Ljbffr
BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia, and North America, CSA Group tests, inspects, and certifies a wide range of products - from everyday household items to leading-edge technology - to meet exacting requirements for safety, performance, and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: Manages the day-to-day delivery of high-quality certification and testing services for a designated product group. Responsible for ensuring operational and financial targets are met for the assigned group. Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives. Provides high-quality certification services which meet the client’s needs in the most efficient and effective manner possible while ensuring safe products are available in the public marketplace. This activity requires interpretation of standards, processes, and procedures as well as providing technical guidance; analysis; product testing information; compliance and maintenance recommendations; technical reviews and independent checks. Seeks career-related training and builds experience towards improving competencies needed to safeguard the integrity of the CSA Mark. Responsibilities: Manages day-to-day operation and delivery of certification and testing services in the assigned product group. Schedules, assigns work, and controls service delivery output. Manages all aspects of the employee’s work; allocates resources as required; monitors daily productivity, quality of work, regular equipment maintenance, and progress against established goals and targets. Ensures all aspects of the services delivered meet divisional and corporate policies and procedures. Determines and initiates actions required to improve service delivery. Corrects operational and equipment-related deficiencies as appropriate to ensure deadlines and financial targets are met. Manages employees by providing direction and leadership to all service delivery employees within the designated area. Hires, trains, disciplines, and terminates staff as required. Develops and assigns performance/productivity goals and monitors the efficiency levels of staff to ensure high-quality execution of certification and testing services. Assists in the growth of employees through training and career development activities. Approves employee overtime, vacation, and expense accounts as appropriate. Develops the business plan and operating budget items for the assigned product group in conjunction with the Operations Manager. Determines annual capital and capacity requirements and develops forecasts based on these determinations. Monitors progress towards accomplishing plan objectives and budget targets, including purchase and installation of capital equipment. Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and financial targets are met (revenue and margin) for the designated area. Manages and resolves customer issues concerning certification and testing on a regular basis. Responds to general questions; provides technical assistance, discusses and resolves issues around scheduling and project completion. Identifies and resolves customer complaints and employee-related performance issues. Cultivates good CSA-customer and employee-manager working relationships. Responsible for ensuring the high quality and safe delivery of certification and testing services within the product group. Ensures all staff is trained in appropriate work methods and is compliant with divisional quality and safety procedures. Monitors the quality of the work completed by the product group staff; identifies and resolves any gaps in product knowledge, technical skill level, and customer service or safety procedures. Responds to non-conformances resulting from everyday operations, quality and safety audits, and implements corrective actions. Demonstrates and promotes a commitment to service delivery quality and safety. Assures service delivery and leads certification projects as necessary. Reviews and signs-off work; authorizes certification reports; conducts assignments and performs assessments in manufacturing and service industries against internationally recognized standards may also be required. Develops monthly management reports. Provides regular information on the product group’s financial results, productivity, customer satisfaction, and safety as requested by the Operations Manager. Contributes to highly sensitive and confidential reports concerning items such as capacity management, organizational redesign, work relocation, employee job content, and policy/procedure development. Ensures that corporate and divisional procedures and guidelines are effectively communicated and implemented in the unit. Disciplines staff that fails to comply with communicated policies and procedures. Informs staff of relevant organizational or work changes as appropriate. Manages certification projects concurrently and ensures completion within time frames and cost deadlines. Evaluates products against requirements of the national/international standards and precedent decisions. Makes technical decisions. Reviews test data, reports, and authorizes application of CSA Mark. Prepares and/or signs Certification Reports and Certificates of Compliance. Makes field trips and performs test work at manufacturer's facilities as required. Performs witness testing at clients or third-party facilities for certification. Provides clients with assistance in solving problems/failures without divulging proprietary information. Maintains accurate, orderly, and complete test data. May be required to overview laboratory tests. Analyzes test results and determines compliance. May identify reasons for inconsistencies between data and expected results. Conducts construction evaluation, ensuring the unit complies with the construction section of the standard; identifies rationale for compliance or non-compliance. Evaluates and qualifies companies in the administration of Certification Programs. Reviews customer test methods and systems; reviews new/old product designs and all applicable documentation. Ensures all test equipment and quality procedures are within guidelines. Provides technical briefings on new and existing requirements. Provides technical information service to clients. Liaison with customers in the design stage to ensure requirements of national/international standards are met without compromising confidentiality. Provides technical guidance and training. Answers inquiries regarding standards and legal requirements. Education and Experience: Bachelor's degree in Engineering with 5-7 or more years of job-related experience. 3-5 years of managerial/supervisory experience preferred. Thorough knowledge of Standards and testing procedures. Thorough knowledge of CSA certification options, programs, and services applicable to a variety of equipment. Is fully knowledgeable in all national/international standards through research of standards, documentation, bulletins, and technical articles in area of specialty. Skills: Good interpersonal, communication, and presentation skills required. Conflict resolution skills to deal with employee and customer issues. Strong organizational and time management skills to complete job tasks independently and in a time-efficient manner. Ability to work unsupervised, in a team-based work environment. Ability to communicate effectively with external customers, auditors, QA Managers, and technical staff. Ability to assess and report on upcoming product trends within the assigned market group. Problem resolution to deliver high-quality and timely service. Analysis required to formulate financial and business plan forecasts. Reads, interprets, and develops engineering drawings. Technical report writing. Computer proficiency (Word processing, Microsoft Word, Excel); keyboarding. #J-18808-Ljbffr
Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: This role will be responsible for building and maintaining the code and configurations, as well as making enhancements and ensuring the overall health of our Salesforce application. Results are delivered through project work, continuous improvement work and production support. The objective is to ensure Salesforce and related apps and functionality support all business capabilities & requirements needed by CSA Group. Responsibilities: Delivering Results Demonstrates a deep knowledge of all Salesforce.com product offerings and solutions. Works closely with business to understand business & user needs and provide feedback from the perspective of technical best practices. Translates functional requirements into technical documentation. Documents current and future state processes and develop technical specifications for projects and enhancements. Identifies improved ways for application systems to meet CSA’s evolving business needs. Works with other Senior Solution Architect(s) to analyze and design solutions to address business needs. Provides development of new features in Salesforce, including but not limited to new Apex, LWC, Triggers, Classes, Validation Rules, and Layouts. Provides setup, configuration, and maintenance of the Salesforce applications ecosystem: Salesforce platform, Sales Cloud, Commerce Cloud, Communities Cloud, custom components and various AppExchange packages. A member of the team responsible for the application systems, including production support, projects, and enhancements. Ensures that implemented solutions meet our standards and follow our guidelines. Supports application users by resolving system-related problems in a timely manner, with the ability to recognize systematic issues which require further configuration or development. Working Well with Others Builds trusted relationships throughout IT organization to enable delivery of client requirements. Promotes quality, innovation, teamwork, and timely communication of issues/opportunities. Supports external and internal self-assessments, as required. Education & Experience: Bachelor’s degree in Computer Science or equivalent, or degree. Appropriate Salesforce Certifications, such as Salesforce Platform Developer. 5+ years of professional Salesforce development experience. Salesforce.com (SFDC) Lightning experience with configurations, APEX development, Visual Force, Triggers, LWC, with strong knowledge of Salesforce.com architecture frameworks, best practices, and business processes. Hands-on Code Optimization, Integration Experience. Experience using versioning control/continuous integration tools such as GIT. Experience with production support of application systems. Experience working in cross-functional teams. Fundamental understanding of Cybersecurity and Data Privacy. Knowledge of Software Development Life Cycle methodologies (e.g., Waterfall, Agile). Experience with CloudCraze/B2B Commerce preferred. Skills: Effective interpersonal and communication skills. A fast learner who is confident, responsible, and likes new challenges. Highly organized, flexible in a changing environment, deadline-driven, and able to handle multiple tasks effectively. Technical analysis, solution design and estimation. Ability to work independently to meet project requirements. Effective communicator, both oral and written, with the ability to frame technology issues in business terms. Creates clear and coherent written materials. Deep understanding of Salesforce’s features and their underlying trade-offs. Able to turn a business problem into a technological solution. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process. #J-18808-Ljbffr
Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: The Senior Manager, Product Management (Education) focuses on achieving Standards’ strategy and long-term objectives by supporting the knowledge, application and use of standards through the development and deployment of high-quality education products and services. The Senior Manager is responsible for developing and implementing market-specific strategies and maximizing investments in Education resources to support training, upskilling and reskilling in Canada and beyond. Education products and services include courses, learning materials and credentialing across a wide range of roles and sectors. Using their understanding of adult learning theories and industry trends in the postsecondary, industry and continuing education environments, the Senior Manager sets the Education strategy and oversees business case development for new education products and services. The Senior Manager ensures effective portfolio lifecycle management and road mapping for new and existing products, engages with top internal and external interested parties, ensures the team builds strategic relationships and showcases capabilities, and oversees large and complex proposal and agreement development. Works closely with Education Product Development, Standards Development, Marketing, Sales, Licensing & Distribution, Customer Success, Information Technology, and Data Analytics teams to optimize the innovation, delivery and maintenance of Education products and services. Principal Duties & Responsibilities: Oversees development of long-term competitive and market assessments, focusing on needs assessments and the clear articulation of market characteristics, learner and employer personas and desired outcomes. Ensures plans translate to commercially viable education business opportunities that result in revenue and margin growth through education product development, sales and distribution. Identifies, implements and quantifies the return on investments in resources to support access, knowledge and application of standards. Leads the strategic planning process for Education products, recommending how to advance in key areas. Ensures team follows consistent product and lifecycle management processes, including annual business planning, for all education products and services including ecommerce functionality. Ensures effective business methodologies, operating procedures, tools and resources are in place for product management functions. Provides strategic leadership and direction to the team. Recruits, leads, coaches and motivates a high-performance team by building career paths for professional growth, through goal setting, continuous feedback, mentoring and training. Engages with Sales and Marketing leaders to develop long-term Education strategy including product roadmaps, profitable business models and product and services pricing strategy, effective organizational structure and roles, and effective go-to-market approaches including sales and marketing campaigns and activities. Develops and maintains relationships and identifies strategic opportunities with key internal and external contacts including government, academic and industry leaders and CSA committees. Works with Sales and Marketing teams to ensure implementation of effective strategic sales strategy to grow overall revenue in education. Leads development of business cases for investment in education products and services and ensures effective management of projects including adherence to cost, quality and time targets. Contributes to monthly reforecast and business analysis processes. Oversees development of annual education product and services marketing plan and provides input to Marketing for implementation. Monitors strategic sales activities for education products and services including sales pipeline development and reporting, opportunity qualification, and proposal and agreement writing and strong win/loss ratio; engages with cross-functional teams to support proactive and nimble response to opportunities. Ensures continuous improvement of product management team processes, leveraging Lean methodology for process improvement initiatives. Identifies hazardous or potentially hazardous situations and takes appropriate action to maintain a safe environment for self and others. Recommends improved safety procedures where appropriate. Ensures all direct reports have the prescribed HSSE training and/or PPE for the job. Identifies potentially unsafe conditions in the workplace. Conducts analysis to avoid hazards in the workplace. Preferred Education and Experience: Undergraduate University degree in science, engineering, humanities, business or related field. Master’s Degree or MBA an asset. Minimum of 10 years of experience in product development for education, with a focus on post-secondary or continuing education levels. Minimum of 5-7 years of people management experience. Understanding of adult learning theories and practices, industry trends in post-secondary, industry and continuing education environments. Ability to prioritize conflicting objectives and make decisions with incomplete/partial information. Strong business, research, and analytical skills. Flexibility to meet shifting deadlines, priorities, and market needs. Problem solving aptitude to resolve customer/member issues. Stakeholder engagement and facilitation skills. High degree of self-motivation. Strong leadership, strategic, organizational and planning skills. Strong oral and written communication, facilitation and interpersonal skills. Bilingualism (English/French) and knowledge of national and international standards industry would be a definite asset. Applicants with proficiency in French will be given special consideration. #CSAstandards CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at if you require accommodation in the interview process. #J-18808-Ljbffr
Employment Status: RegularTime Type: Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3,500 standards, codes & related products today.Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.Job Summary:As a Workday Senior System Specialist, you will serve as the technical expert responsible for the seamless operation and optimization of our Workday system. Your primary focus will be to ensure that Workday meets the diverse business needs of our end users, covering various HR functions such as absence plans, benefits, compensation, recruitment, talent management, and more. You will be instrumental in maintaining the worker's lifecycle through effective design, implementation, testing, and ongoing system maintenance.Key Responsibilities:Support day-to-day maintenance of the worker's lifecycle, covering areas such as absence plans, benefits, compensation, and business processes.Design, implement, test, and maintain Workday system functionality, ensuring alignment with business processes and requirements.Act as the go-to expert for analytical reporting, providing insights into HR data to support decision-making.Collaborate with cross-functional teams to troubleshoot and resolve system issues promptly.Analyze reporting requirements and recommend solutions, ensuring compliance and accuracy.Stay informed about industry best practices and advancements, incorporating them into the Workday system as needed.Investigate, analyze, and provide recommendations for system modifications, upgrades, and new releases, considering their impact on various Workday modules.Requirements:Bachelor's degree in Information Technology, Human Resources, or a related field.Proven experience (3+ years) working with Workday, specializing in modules such as HCM Core, Absence, Benefits, Compensation, Talent, Recruitment, Onboarding, Reporting and Workforce Planning.In-depth knowledge of Workday business processes, functionality, and reporting capabilities.Strong analytical and problem-solving skills with the ability to provide effective recommendations.Experience collaborating with cross-functional teams and stakeholders to understand and address business needs.Excellent communication skills with the ability to convey technical information to non-technical audiences.Demonstrated commitment to staying current with industry trends and continuous learning.CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process. #J-18808-Ljbffr
Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: The Product Manager embraces industry trends and the needs of a changing work environment to deliver education and training solutions that enable ease of access, knowledge, and application of standards. The Product Manager owns and manages a portfolio of publications, education and training products, or technology-based solutions related to standards. They work with internal and external stakeholders to identify market needs, develop business cases, secure funding, and develop effective solutions to fill knowledge and skill gaps in the market. This position has a strong business orientation and maintains a close relationship with the market. The Product Manager develops a multi-year strategic plan for their product portfolio and oversees product development and go-to-market activities, resolving issues and ensuring the successful launch of projects. The Product Manager must possess a unique blend of marketing, business, and technical savvy. They have the ability to originate and grow programs or products in new and existing areas and deliver consistent results. As a Product Manager, you will have the opportunity to: Identify development opportunities that relate to new business, new markets, portfolio exits or enhancements to meet product, program, and divisional goals.Participate in defining functional strategies and leading, directly and indirectly, aspects of strategy implementation as required.Conduct customer interviews, win/loss analyses, surveys, and focus groups; reviews customer feedback and product usage to identify trends and customer needs.Attend industry events and tradeshows and engage regularly with customers and stakeholders at all levels to understand the needs of the market.Develop relationships with significant external and internal customers and stakeholders to identify new product development funding and/or product sales opportunities; lead proposal negotiation, development and contracting as required.Collaborate with the Instructional Design team to develop product plans that ensure solutions meet the needs of the learners and stakeholders.Develop positioning documents, business proposals, and business cases using data-driven decision making to identify viable opportunities that fit with the strategic objectives of the portfolio, as applicable.Develop and oversee market launch plans for new products in collaboration with marketing, sales and marketing teams; ensure timely launch of ecommerce product pages and landing pages.Develop product knowledge resources and conduct product knowledge training and provide coaching and guidance for internal staff and third-party distributors, if applicable. Share best practices among the extended Education and Sales team.Collaborate with other Product Managers to identify cross-sells, bundles, subscription collection opportunities.Make strategic presentations to executive leadership. Preferred Education and Experience: University Degree and a minimum of 7 years of product management and education and training program development experience.Experience in training needs assessment and data analysis.Strong verbal and written skills including ability to present to senior leaders.Ability to research, propose, and execute effective product plans.Proven project management skills and ability to influence cross-functional teams without formal authority.Strong organizational and time management skills including the ability to handle multiple simultaneous projects.Ability to develop new customer contacts and build outstanding client relationships at all levels in the organization.Experience with proposal writing and contract development.Product management certification and industry experience an asset.Ability to read, write and speak in French is an asset. Applicants with proficiency in French will be given special consideration. In BC, the typical hiring range for this position is $81,290 - $106,691; however, based on a variety of considerations (such as education, licenses, certifications and/or experience), CSA Group reserves the right to flexibility outside of the stated range. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process. #J-18808-Ljbffr
Employment Status: RegularTime Type: Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOUAt the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia, and North America, CSA Group tests, inspects, and certifies a wide range of products - from everyday household items to leading-edge technology - to meet exacting requirements for safety, performance, and environmental impact.Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.Job Summary:As a Workday Senior System Specialist, you will serve as the technical expert responsible for the seamless operation and optimization of our Workday system. Your primary focus will be to ensure that Workday meets the diverse business needs of our end users, covering various HR functions such as absence plans, benefits, compensation, recruitment, talent management, and more. You will be instrumental in maintaining the worker's lifecycle through effective design, implementation, testing, and ongoing system maintenance.Key Responsibilities:Support day-to-day maintenance of the worker's lifecycle, covering areas such as absence plans, benefits, compensation, and business processes.Design, implement, test, and maintain Workday system functionality, ensuring alignment with business processes and requirements.Act as the go-to expert for analytical reporting, providing insights into HR data to support decision-making.Collaborate with cross-functional teams to troubleshoot and resolve system issues promptly.Analyze reporting requirements and recommend solutions, ensuring compliance and accuracy.Stay informed about industry best practices and advancements, incorporating them into the Workday system as needed.Investigate, analyze, and provide recommendations for system modifications, upgrades, and new releases, considering their impact on various Workday modules.Requirements:Bachelor's degree in Information Technology, Human Resources, or a related field.Proven experience (3+ years) working with Workday, specializing in modules such as HCM Core, Absence, Benefits, Compensation, Talent, Recruitment, Onboarding, Reporting, and Workforce Planning.In-depth knowledge of Workday business processes, functionality, and reporting capabilities.Strong analytical and problem-solving skills with the ability to provide effective recommendations.Experience collaborating with cross-functional teams and stakeholders to understand and address business needs.Excellent communication skills with the ability to convey technical information to non-technical audiences.Demonstrated commitment to staying current with industry trends and continuous learning.CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process. #J-18808-Ljbffr
