A leading consulting firm is seeking an experienced Scrum Master in Toronto, Ontario, to lead teams in the successful delivery of data-driven projects. The role requires a minimum of three years in a Project Management capacity, utilizing Agile methodologies. Responsibilities include planning, executing, and monitoring project activities while ensuring effective communication among stakeholders. Strong leadership and analytical skills are essential, along with proficiency in project management tools like Jira and Confluence. #J-18808-Ljbffr
A prominent service provider in Toronto seeks a highly skilled ServiceNow IRM Architect to lead the implementation of risk and governance solutions on the ServiceNow platform. This role involves collaborating with various stakeholders and requires expertise in ServiceNow IRM modules and compliance management frameworks. The ideal candidate will possess strong leadership skills and a solid background in risk management. The position is contract-based and offers a competitive pay rate. #J-18808-Ljbffr
Base pay range
CA$80.00/hr - CA$90.00/hr
The Scum Master (SM) is responsible to lead teams within a complex matrix environment to the successful completion of projects in support of multiple business lines, cross-functional in impact and are typically technical in nature. Depending on the type of project, it may follow the waterfall or agile methodology.
The SM is accountable for planning and executing projects by:
Identifying resources required
Assembling the team assigning duties to team members
Developing a project plan with milestones
Composing a project budget
Directing and managing of day to day assigned tasks
Managing vendor and client relationships as required
Adhering to Client project management best practices
The SM is also accountable for the project team’s effectiveness by enabling the Agile methodologies to improve its practices within its frameworks. This includes:
Lead the organization in understanding and adopting Agile Principles and Frameworks. Help business and technology teams identify areas of improvement in the Agile framework adopted by Client Canada.
Lead the Agile Team to deliver backlog items within a defined timebox, accounting for the team’s effectiveness by enabling members to improve their practices, within the Agile methodology.
Partner with business sponsors and stakeholders to ensure the Project Team has enough information to turn a product backlog item into a potentially releasable item. Assist the business in building an effective “Product” (i.e. business system / application) goal definition.
Responsibilities
Plan Projects - Manages all planning processes for end-to-end delivery of data warehouse, ETL and reporting initiatives:
Prepares project charter and develop detailed project plans including detailed scope statements,
Schedule and budget estimates and baselines, resource plans, quality plans and success criteria.
Completes all required project governance gates approval forms and presentations.
Establishes project communications and monitoring and control mechanisms
Manage expectations of business partners, analytics teams, architecture and management stakeholders throughout project lifecycles.
Execute Projects
Measures:
Manages day to day project activities ensuring deliverables are met, risks are identified and assessed, and issues are managed and resolved.
Leads project team(s) in a matrix environment, clarifying roles & responsibilities, providing individual direction and feedback and ensuring required communication support is in place.
Partners with the Project Management Office to ensure portfolio, program and project management standards, processes and procedures are adhered to.
Engage with business and finance stakeholders, data architects, data analysts to define business requirements, data needs and reporting specifications.
Oversee data modelling, ETL development, and integration work deliverables.
Control Projects
Measures:
Implements and utilizes reporting and control mechanisms, and in particular project change management approaches, to ensure the project’s triple constraints (time, cost, performance: scope and quality) are well managed and status and issues are reported to sponsors, executive sponsors and senior management on a timely basis.
Ensures project post implementation reviews are planned and executed in compliance with Client standards.
Identify and mitigate data integration, data governance and reporting risks, manage cross-team dependencies.
Measures
Works with vendors, industry firms and internal Client business units to explore innovative business solutions with new technologies and alternative processes.
Participates in the preparation of RFPs, evaluate proposals, statements of work and select vendors.
In conjunction with internal partners, participate in meetings and act as the central point of contact to manage tasks, relationships and deliverables during the lifecycle of the project
Build effective and collaborative working relationships with business partners, executive sponsors, project teams and external partners
Measure :
Clear and concise Product goal definition and backlog items that the Project Team can easily understand and act upon.
Address impediments related to unclear backlog items or changing scope.
Facilitate stakeholder collaboration across business and technology teams.
Periodic advisory and coaching of the organization on Agile methodologies.
Continuous improvement reviews of the organization’s effectiveness at adopting Agile methodologies.
Ongoing support and the removal of barriers between stakeholders and Project Teams.
Periodic reporting of Project Team performance through well-defined Key Performance Indicators (e.g. burn-down / burn-up charts, velocity, etc.), value generation, and taking into consideration feedback from the Project Team, Business Owner, and key stakeholders.
Skills & Knowledge
Excellent communication, leadership, facilitation, negotiation, influence, and customer relationship management skills
Strong understanding of data warehousing concepts, data schemas, and ETL processes.
Understanding of Agile delivery best practice standards, processes and ceremonies such as quarterly increment and sprint planning, backlog management, and delivery governance.
Knowledge of data architecture principles, data governance, lineage, metadata, and data quality management.
Hands-on familiarity with BI tools, such as Business Objects and Tableau.
Strong ability to influence at strategic and operational levels across the enterprise
Strong planning and organizational skills
Ability to bridge business, data warehouse development and BI development teams with clear structured communication.
Strong analytical and problem-solving skills related to data flows, reporting logic and data integrations.
Proficiency with project management tools: Jira, Confluence, Teams.
Job Related Experience
Minimum 3 years of experience working in a Project Management / Scrum Master capacity leading data warehouse development, analytics or BI reporting initiatives.
Must Have:
Extensive experience in leading business and systems delivery teams using Project Management and Agile methodologies
In-depth knowledge of Project Management and Agile frameworks, principles and processes
Direct experience in data-driven project delivery such as implementing data marts, ETL pipelines, or enterprise reporting solutions.
Experience in managing technical teams and collaborating with data architects and data governance.
Adaptable to change and comfortable with transparency, inspection, and adaption
Comfortable working with multiple teams
Ability to build strong interpersonal relationships with cross divisional teams, senior management, and internal and external stakeholders
Ability to work with cross divisional teams, senior management, and internal and external stakeholders
Strong organizational and time management skills
Sharp analytical and problem-solving skills
Creative thinker with a vision
Proficient computer skills, Microsoft Office (Word, PowerPoint, Outlook, Project, Visio, and Excel); working knowledge of software development
Nice to Have:
Familiarity with financial services, wealth management is an advantage.
Experience of Data Analyst or Business Analyst for data-driven implementations.
Seniority level
Seniority level Associate
Employment type
Employment type Contract
Job function
Job function Information Technology
Industries Investment Banking
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Base pay range
CA$100.00/hr - CA$150.00/hr
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ServiceNow IRM Architect
We are seeking a highly skilled ServiceNow IRM (Integrated Risk Management) Architect to design and lead the implementation of end-to-end risk, compliance, and governance solutions on the ServiceNow platform.
As a key member of our ServiceNow Center of Excellence, you will be responsible for translating complex business requirements into scalable IRM solutions, aligning platform architecture with enterprise security and compliance objectives. You’ll partner with program managers, technical teams, and business stakeholders to deliver a robust, automated, and data-driven risk management ecosystem.
Key Responsibilities
Lead the design, configuration, and deployment of ServiceNow IRM modules, including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
Define solution architecture, data models, and integrations across the ServiceNow ecosystem and external systems (e.g., Archer, Splunk, Qualys, or GRC tools).
Develop and maintain architecture standards, ensuring alignment with industry frameworks (ISO 27001, NIST 800‑53, SOC2, GDPR, etc.).
Oversee technical design documentation, including data flow diagrams, integration architecture, and process models.
Strategic Leadership
Serve as the IRM subject matter expert (SME) across business units, guiding best practices and platform optimization.
Advise stakeholders on the ServiceNow roadmap and provide thought leadership on risk and compliance automation.
Partner with enterprise architects to align IRM solutions with organizational strategy and governance.
Participate in architecture review boards and contribute to overall platform governance.
Implementation & Integration
Work with development teams to implement complex workflows, business rules, and scripts to support risk and compliance automation.
Drive integration with Security Operations (SecOps), Vulnerability Response, and ITSM modules for unified risk visibility.
Ensure seamless data exchange with third‑party systems and data lakes for reporting and analytics.
Support testing, validation, and deployment of new features and releases.
Identify areas for platform optimization, automation, and performance improvement.
Provide mentorship and guidance to developers, admins, and process owners.
Stay up to date with the latest ServiceNow IRM and GRC releases, capabilities, and industry trends.
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries
Banking
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Toronto, Ontario, Canada CA$70.00-CA$110.00 17 hours ago
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The ServiceNow Solutions Architect / Designer is responsible for designing scalable, secure, and efficient solutions on the ServiceNow platform. This role provides technical leadership across the full lifecycle of ServiceNow implementations, ensuring alignment with business objectives, enterprise architecture standards, and IT service management best practices.
Key Responsibilities
Lead the design and architecture of ServiceNow solutions across modules such as ITSM, ITOM, ITBM, HRSD, and CSM
Translate business requirements into scalable technical solutions and platform designs
Define architecture standards, design patterns, and best practices for ServiceNow implementations
Collaborate with business stakeholders, product owners, and technical teams to ensure solution alignment
Oversee end-to-end solution delivery, including integrations, data models, and workflow design
Design and review custom applications, configurations, and platform extensions
Provide guidance on platform governance, security, and compliance requirements
Lead design workshops, solution reviews, and architecture governance sessions
Ensure optimal platform performance, scalability, and maintainability
Support release planning, upgrades, and platform roadmap development
Mentor developers and administrators, ensuring adherence to architectural standards
Required Skills & Experience
7+ years of experience in IT, with
5+ years on the ServiceNow platform
Proven experience designing and delivering enterprise-scale ServiceNow solutions
Strong expertise in ServiceNow architecture, data model design, and platform capabilities
Hands-on experience with integrations (REST/SOAP APIs, MID Server, third-party systems)
Strong knowledge of ITSM processes and ServiceNow best practices
Ability to lead solution design and architecture discussions with senior stakeholders
Preferred Qualifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, or other modules
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA) – highly desirable
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Elevate your career as a Senior ServiceNow Solutions Architect, responsible for designing innovative solutions that meet business objectives. Focus on technical leadership and implementation best practices on the ServiceNow platform.
In this senior role, you will architect and deliver enterprise-scale solutions, ensuring compliance with organizational standards. Work collaboratively with multiple stakeholders to translate complex requirements into efficient ServiceNow designs. Your leadership will guide the successful execution of projects and platform enhancements.
Key Responsibilities:
• Architect ServiceNow solutions for ITSM, ITOM, and HRSD modules
• Convert business requirements into scalable technical platforms
• Establish architecture standards and best practices
• Manage solution delivery, integrations, and data workflows
• Conduct design workshops and architecture reviews
Requirements:
• 7+ years IT experience, including 5+ years on ServiceNow
• Strong background in designing enterprise-level solutions
• Proficient in ServiceNow architecture and data models
• Experience with integrations using REST/SOAP APIs
• Expertise in ITSM processes and ServiceNow best practices
Utilize your architectural expertise to enhance ServiceNow implementations and drive business success.
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