Our philosophy is "to be great you need to have great people".Accordingly, we are always searching for "great people". If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.A Day in YOUR Life as ChefBased in Downtown CalgaryEvery person that enters our restaurant or banquet rooms should be greeted and feel like a guest This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues, perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren't even in your chef whites yet You make your way to the back of house and transform into to your professional chef whites and energetically join your team in the kitchen. You may be preparing to join your crew mid-shift or open the kitchen, either way preparing great dishes, supervising and assisting your team is paramount. Regardless of the time of day or length of shift, you are ready to meet every guest with exceptional service and care
As the day begins, you go over the reservation sheet and the organize specials of the day. You may be checking to ensure the produce delivery has come in, run an inventory inspection and ensure you have enough supplies needed for the day/week. You closely inspect the freshness of ingredients and especially the quality of any raw ingredients such as meat and fish. You create a timeline of tasks and delegate them to each line cook. You efficiently plan your day for reservations and a la carte service. Time is so crucial to every aspect of your work, and it can be stressful. You ensure that the entire kitchen flow is set to run smoothly and won't get delayed. You can cover all sections of the line with confidence and professionalism, but know your cooks have it covered. No one wants to find out about a lack of garnishes or missing mother sauces for the main course menu during the dinner rush You know that a detailed attention to preparation is the key to saving time during service. Once the restaurant opens, orders keep pouring in. You focus on inspecting dishes prior to being served and ensure your teams workstations are organized as this minimizes chances of miscommunication. You work together with your team to coordinate dishes so that they are served to guests in a timely fashion. It's important to have your line has the timing right to ensure all items are ready at the same time. Orders pile up quickly and you may see a bit of a hiccup, but you can manage the chaos of a kitchen running full speed in a successful manner. Your standards are high, and you take pride in your job in the kitchen and the restaurant. You are a team player and always look for opportunities to assist your teammates, throughout the hotel. As your team manages the food service, you set your sights on creating new and exciting menu options with a focus on maintaining strong food costs, perhaps some seasonal dishes or dishes catering to a large group coming in for a multi-day meeting. A Vegan group is arriving next week and you want to wow them with some spectacular, creative menu choicesBy the time you leave, you are more than satisfied that your guests are all taken care of and having a great time in our F&B establishments. Who you are and why is this important… Enthusiastic, Attentive and Approachable
Ensuring our guests and team mates feel comfortable. Organized & Communicative
Clear, concise communication between team members and guests alike creates a smooth operation. Effective Multi-Tasker
Personal interactions, phones, emails and on-going projects are always in play. What happens behind the scenes of all those interactions… You follow company policies such as food safety protocols, operating equipment properly and any other requirements for the processes as outlined by your leaders; Possess thorough knowledge of superior quality food production, preparation and presentation techniques and methods;Train and mentor new and existing employees in all aspects of culinary development in all of the kitchen food service; Maintaining food cost goals and a focus on meeting budget requirements; Possess thorough knowledge of Sanitation and Food Safe procedures as established by the Health Board and hotel policies and procedures; Maintain a calm and welcoming demeanor while multitasking to handle team interactions at the same time as your daily tasks; Follow all company and brand standards;What are we looking for…Three to five years of culinary experience working in a high volume kitchen.Flexibility to work a variety of shifts. Ability to work well under pressure in a fast paced environment.Strong organizational and decision-making skills. The understanding that SERVICE is the key to any successful business.Food Safe CertificationRed Seal Certification.Serving it Right (BC) or ProServe (AB) certification.Thank you for your interest in our company, we hope you apply today
Our philosophy is "to be great you need to have great people".Accordingly, we are always searching for "great people". If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.Appendix AJob DescriptionHotel Accountant - Head Office
Job Title: Hotel Accountant
Department: Head OfficeReports To: Corporate ControllerDESCRIPTION:The Hotel Accountant works out of our corporate office and oversees the overall integrity of the financial records and the financial reporting for two hotel properties in Western Canada. Reporting to the corporate controller, the Accounting Manager is responsible for leading the Hotel in financial best practices, including monitoring and reporting. This position offers the opportunity to work in an entrepreneurial, fast pace environment that encourages collaboration with each hotel and all departmental teams to maximize efficiency and profitability for each hotel. Ideally this position is suitable to an individual who is already in the progress of achieving their professional CPA designation. RESPONSIBILITIES (Including but not limited to):Responsible for the preparation of monthly financial statements, PST Remittance, DMF Remittance, Room Tax Remittance, Non Resident Tax Remittance, GST/HST remittances, quarterly WCB filings, annual T4A filings and the overall administration of general ledger. Collaborate with Executive and Leadership Teams to develop short and long-term strategic plans, including the preparation of annual business plan. Work with the departmental managers to track the budget result, understand variances and create action plans.Working knowledge of the hotels operating systems, including; the Property Management System, Point of Sale System, Payment Systems, Payroll Tracking System, etc and be able to trouble shoot and request technical support as necessary.Create schedules and sensitivity analysis in order to analyze financial data and business process for decision making purposes.Preparation of documents for hotel managers, directors and Head Office team.Responsible for the complete billing and collections cycle. Responsible for the hotel purchasing and payable cycle.Monitor cost and expense controls and propose best business practices.Assess and enforce internal control procedures to prevent fraud and the safeguarding of hotel assets.Ensure that the permits, licenses and registrations associated will all of the hotel's operational areas are completed and submitted in accordance with appropriate deadlines.Assume leadership role in the investigation of all payroll and benefits issues with respect to union and management employees and liaise with the Union, Benefits provider and Department Heads as required. QUALIFICATIONS:Education/Experience: Enrolled in a qualified CPA programSkills: Excellent organizational, problem solving, planning and implementation skills.Strong numerical, writing and verbal communication skills.Exemplary analytical skills.Expert in excel program.Able to build and maintain lasting relationships with employees and clients.Methodical in approach with careful attention to detail and accuracy.High level of professionalism, discretion and confidentiality.Understanding of financial reports including budgetary guidelines and project expenditures.Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, Adobe products and e-mail required.Ability to follow through and complete overlapping projects.Thank you for your interest in our company, we hope you apply today
Our philosophy is "to be great you need to have great people".Accordingly, we are always searching for "great people". If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you. A Day in YOUR Life as a Sales ManagerEvery person that enters a hotel should be greeted and feel like a guest This is YOU on your first day of work and every work day after that. You walk in, looking sharp and professional with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren't even working yet You may be working on a contract for the arrival of a conference that will be occupying our rooms and meeting spaces, have an early morning site inspection for a new client or meeting one of our most loyal guests for coffee. Regardless of the time of day or length of shift, you are ready to meet every client and guest with exceptional service and careAs the day begins, you quickly catch up on emails and voicemails to ensure you are quick to respond to any urgent requests. You look at your calendar and review the groups and meetings scheduled for the day, both internally and externally. After attending a couple of brief meeting and checking in with clients in house you go back to your office and tackle responding to emails, checking text messages, making follow-up calls to get out new proposals or finalize outstanding contracts. You organize your day and week to set yourself up to have dedicated time for prospecting for new clients as you know maintaining the clients we have is important and just as important is making sure we have a pipeline of new opportunities. You know that sales is all about relationships and creating and maintaining mutually beneficial relationships with guests, which will help you clinch sales, leads to repeat business and promotes new business opportunities. Knowing your business, market and competition allows you to be successful and contributes to the success of the entire team. You are constantly looking for opportunities to get out in the community or to your feeder markets for networking events, trade shows or any opportunity to get in front of new prospective clients to help you and the hotel be a market leader.You take pride in your job and the hotel. You look for things that need to be corrected and communicate those opportunities through appropriate channels. By the time you leave, you are more than satisfied that you have been successful in managing our existing clients and setting yourself up for success with new clients in the future. Who you are and why is this important…Enthusiastic, Attentive and ApproachableEnsuring our guests and team mates feel comfortable.Organized & CommunicativeClear, concise communication between team members and guests alike creates a smooth operation.Effective Multi-TaskerPersonal interactions, phones, emails and on-going projects are always in play.What happens behind the scenes of all those interactions…You follow company policies such as responding to inquiries and coordinating an event and any other requirements for the processes as outlined by your department leaders; Stay one step ahead of guest's needs including and not limited to recording and acting on their preferences, handling their orders, requests, questions and concerns;Liaise with the Sales and Catering team, the Reservations and Front Office team, and other departments;Build and strengthen relationships with existing and new customers to enable future/repeat bookings;Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily cleaning and preparation tasks;Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;Follow all company and brand standards to sell the products available including and not limited to using the up selling approach to food and beverage orders;What are we looking for…1 - 3 years of experience in Sales. Flexibility to work a variety of shifts.Strong organizational and decision-making skills.Strong interpersonal and relationship building skills.Experience using Windows based software such as MS Excel.The understanding that SERVICE is the key to any successful business.Thank you for your interest in our company, we hope you apply today
A Day in YOUR Life as a Starbucks Barista Every person that enters our hotel and Starbucks should be greeted as a friend This includes YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and customers and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and cafe You put on your apron and name tag and energetically join your teammates in serving our loyal and new customers. You may be preparing to join a shift, open or close the cafe for business. Regardless of the time of day or length of shift you are ready to meet every customer with exceptional service and careAs we open the cafe, we focus on cleanliness, preparedness and brand standards. First impressions are essential to repeat business. How does the cafe smell? Is it fresh, but without the smell of cleaning chemicals? Are the table chairs centred and clean? Table tops clean to the touch and not sticky from the previous day? You check your equipment, pull your pastries for the day, ensure your cups and condiments are stocked and complete your opening checklist. Once you are confident the opening check list is complete and the cafe looks great you are prepared to welcome your hotel guests and locals with a smile and cheerful attitude. You create relationships with our loyal customers and are eager to meet new customers in our cafe. Some customers know exactly what they want and others want your expert opinion. Offering suggestions and perfect pairings for pastries and beverages will come easy to you after your training and ongoing product updates. Our brand training will ensure that you are prepared, to work the point of sale system, focus on pastries or the beverage counter, take care of keeping the cafe presentable and at slower times balancing between all areasWhen you leave at the end of your shift you feel rewarded from all of the smiles and conversations you had with satisfied customers\
Who you are and why is this important… Enthusiastic, Attentive and Approachable
Ensuring our guests and team mates feel comfortable. Organized & Communicative
Clear, concise communication between team members and guests alike creates a smooth operation. Effective Multi-Tasker
Interacting with customers while managing orders. Floating between the cashiering system and the other areas of deployment. What happens behind the scenes of all those interactions… You follow company and brand policies and procedures; Stay one step ahead of guest's needs including and not limited to recording and acting on their preferences, handling their orders, requests, questions and concerns; Handle cash and credit transactions; Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily cleaning and preparation tasks; Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint; Follow all company and brand standards to sell the products available including and not limited to using the up selling approach. What are we looking for..Some experience in guest/customer service. Flexibility to work a variety of shifts.The understanding that SERVICE is the key to any successful business.
Our philosophy is "to be great you need to have great people".Accordingly, we are always searching for "great people". If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you. A Day in YOUR Life as a Guest Service AgentEvery person that enters a hotel should be greeted and feel like a guest This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren't even in uniform yet You make your way to the employee change room and transform into your sharp, sophisticated look with your professional uniform, punch in at the time clock and energetically join your teammates at the front desk. You may be preparing to join a shift or complete a relay handoff of what has occurred during the previous shift to take over the helm. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service and careIn the mornings we focus on guest check outs; most importantly we take every opportunity to ask our guests what was great about their stay with us and if there is anything we could have done better. The more intelligence we have the better we can serve our guests in the future. The front desk is the focal point of the operation however, we can't do it alone. Throughout the morning and day you will be in constant communication with your supporting departments, housekeeping, maintenance and food and beverage if applicable. Did you know that some guests leave the hotel and don't even stop by to say goodbye and some well, they might sleep in and you may have to remind them they are due to leave today I see a late check out call to Housekeeping in the future You will work with all departments to ensure any room that is available is clean, well maintained and ready for the next guest and at the same time keep the guests that are staying with us happy
In the late afternoon and evening we shift our focus to check-ins. You may be welcoming a family on vacation, be the initial impression for the kick off of a business trip or be comforting a guest travelling for an emergency or medical treatment. Regardless, you read the guest as they enter and approach them with care and pleasantries. The morning team made sure you have all of the necessary room inventory for you to check your guests into the right room at the right time for them Don't forget you are their ambassador to our hotel, surroundings and city. You may have to juggle some of those talents you have, make sure they know all the amenities the hotel has to offer, maybe find directions, or give a recommendation for a great place to dine or explore. By the time you leave you are more than satisfied that your guests are all taken care of and ready to have the best stay possible.Who you are and why is this important…Enthusiastic, Attentive and Approachable
Ensuring our guests and team mates feel comfortable.Organized & Communicative
Clear, concise communication between team members and guests alike creates a smooth operation.Effective Multi-Tasker
Personal interactions, phones, emails and on-going projects are always in play.What happens behind the scenes of all those interactions…You follow company policies such as checking IDs, providing room keys and any other requirements for the processes as outlined by your department leaders; Stay one step ahead of guest's needs including and not limited to recording and acting on their preferences, handling their messages, requests, questions and concerns;Answer calls with a warm welcome and swiftly transfer them to the appropriate contact or assist them with their needs;Handle cash and credit transactions;Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as in coming calls and daily tasks;Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;Follow all company and brand standards to sell the property and services available including and not limited to using the top down approach to room reservation sales, up-selling amenities when applicable, filtering sales leads to the sales department and promoting alternate department sales opportunities such as food and beverage. What are we looking for..Some experience in guest/customer service.Flexibility to work a variety of shifts.The understanding that SERVICE is the key to any successful business.Thank you for your interest in our company, we hope you apply today
