A Growth Invention company is seeking a Client Partner in Toronto to lead strategic relationships and project management for major clients. The ideal candidate will have 12+ years of experience in account management, with skills in interpersonal communication, problem-solving, and risk management. This role offers the chance to work closely with senior-level clients and drive impactful digital transformations. A generous salary between $140,000 and $150,000 CAD, along with excellent benefits, is included. #J-18808-Ljbffr
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
Job Purpose
This role is part of our
Global Studios
team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.
The Client Partner is a senior account lead, any given business or group of businesses, leading, inspiring and creating paths for creative and business opportunities. They are responsible for the overall strategy, sales, relationship management, and delivery oversight activities related to their assigned accounts. This position reports directly to the VP of Clients, partnering to develop and deliver the North American arm of the DEPT® Studio growth strategy.
To achieve their goals, the Client Partner will manage global cross-channel teams and develop and maintain senior-level agency relationships. The Client Partner will consult on the best path forward to achieve strategic goals developed in relation to the client vision. They will nurture and build solid senior-level relationships with the executive layers of client leadership. They will have experience consulting for varied clients in the experience design, branding and technical spaces, and capable of driving conversations towards different capabilities in DEPT® Studio’s Portfolio. They are instrumental in developing and directing the engagement strategy across clients and must successfully execute this strategy across their business portfolio, ensuring smooth overall account operations, profitability and growth. They will also understand the value proposition of all DEPT® services, and include DEPT® partners relevant to aligning client roadmaps to all facets of DEPT®’s portfolio.
WHAT YOU’LL DO:
Define, manage and execute various types of projects for clients in order to maximize client business objectives, manage client expectations, and maintain profitability.
Understand client’s business goals, pressures, and requirements; convey client’s needs to the internal team.
Foster collaboration among a cross-disciplinary team to deliver exceptional business results.
Maintains big-picture strategic and operational thinking balanced by strong attention to detail.
Provide resourcing recommendations and continuously monitor the effectiveness and bandwidth of the team.
Leads in meetings with existing clients and internal teams to identify new opportunities to meet clients’ evolving needs as required; serves as the subject matter expert on processes, capacity, and timelines.
Lead pitches, proposals, and contract negotiations for organic growth opportunities.
Communicate role expectations to team leads and direct reports, if applicable.
Frequent client travel is encouraged and required
WHAT YOU BRING:
Extraordinary interpersonal, written, and verbal communication skills.
Excellent problem solving, organization, time management, and risk management skills.
Enterprise experience partnering with clients at Fortune 500 companies
The ability to be self-directed and work in an ambiguous and dynamic environment.
Willingness to travel to client sites regularly
Experience working within and selling the following services: user-centric digital and integrated marketing; business transformation; digital products and services; design systems and branding at the intersection of content, content strategy and commerce solutions work.
Experience across strategic, omnichannel and production-based projects.
Experience managing $10 - $15M+ Portfolio and/or driving clients to enterprise relationships at $10 - $15M+
Bonus metrics in 2025 will be tied to the following:
Experienced with retaining top-tier accounts
Ability to drive realized revenue beyond initial forecasts
Background in farming additional opportunity out of legacy client-relationships
Experience managing vendors/partners, partner agencies and entities to drive revenue success with Fortune 500 accounts.
Knowledge of current issues, trends and tools within ecommerce and the consumer technology industry.
12+ years of account management and client partnership experience in a digital design environment.
Bachelor's degree or equivalent degree of education relevant to the industry.
WE OFFER
A flexible, hybrid/remote working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
The anticipated annual salary range for this position is $140,000 – $150,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.
AI Disclosure
At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.
This posting reflects an existing vacancy at DEPT®.
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
#J-18808-Ljbffr
Overview
We are pioneers at heart. What this means is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self‑driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. With people across 20+ countries, we provide you with the best tools, global opportunities, and benefits that help you thrive. We invest in you, your growth, your team, and give you the autonomy to solve clients’ problems, no matter where you are in the world.
Role Overview
As the
PMO Lead , you will be the operational architect and heartbeat of the Future of Work program. You will lead a decentralized team of Project Managers situated within specific technical PODs and workstreams to ensure global alignment, resource efficiency, and measurable business impact.
You are not just a coordinator; you are a builder. You will define the "how" of our execution—setting up the processes, tools, meeting cadences, and automation layers that allow our three workstreams ( T25 Mapping, Agentic Platform Build, and Workforce of the Future ) to scale.
Requirements
Expert PMO Leadership: Extensive experience running complex, multi‑workstream digital transformation or product development programs in a global agency or tech environment.
Stakeholder Management: Proven ability to manage "dotted‑line" relationships and influence senior leadership (SVP/EVP level) across different regions (AMER/EMEA).
AI Fluency: Deep understanding of Agentic Orchestration, LLMs, and RAG (Retrieval‑Augmented Generation) workflows. You should be a "power user" of AI tools.
Modern Toolset: Advanced proficiency in Asana, Jira, Confluence, and the Google Workspace ecosystem (including Gemini).
Methodology: Expert knowledge of both Agile and Waterfall methodologies and the ability to create hybrid frameworks suitable for rapid AI development cycles.
Key Responsibilities
PROGRAM GOVERNANCE & STRATEGY
Establish the PMO: Define and implement the Program Management Office from the ground up, including clear Terms of Reference (ToR) for all workstreams.
Reporting Lines: Provide leadership and oversight to Project Managers across the program; ensure POD‑level execution aligns with global program OKRs.
Council Management: Facilitate alignment and communication between the program and our three governing bodies:
Strategic & Growth Council
Technical & Innovation Council
Risk, Trust & Governance Council
PROCESS ENGINEERING & TOOLS
Standardize the T25 Methodology: Codify the six‑workshop process for client workflow mapping and future‑state blueprinting.
Meeting Architecture: Design and facilitate the program’s meeting cadence, ensuring high‑impact outcomes for kickoffs, status updates, and roadmap reviews.
System Ownership: Own the program’s workspace strategy, ensuring seamless integration between Asana, Jira & Confluence, G Suite, and AI tools.
AI‑FIRST AUTOMATION
PMO Automation: Actively use AI to automate manual PMO functions, such as status report generation, risk identification, and audit queries.
Tooling Innovation: Partner with technical PODs to implement Gemini and our internal assistant ("D") into daily project workflows.
Proactive Intelligence: Implement smart workflows to shift the PMO from reactive reporting to proactive risk mitigation and resource optimization.
Key Performance Indicators (KPIs)
Revenue Enablement: Support the delivery of €2.7M in T25‑related revenue by ensuring workstream velocity.
Efficiency Gains: Deliver quantifiable efficiency improvements through "Phase Solutions" across Media, Creative, and Commerce teams.
Milestone Accuracy: Ensure the delivery of the Persistent AI Assistant platform and its associated integrations by the mid‑Q2 deadline.
About You
You are a "Benefits Backwards" architect. You don't build tech for tech's sake; you build it to solve the friction of modern work. You are comfortable being the final decision‑maker in high‑pressure environments and possess the rare ability to translate complex agentic patterns into clear, executable roadmaps for your engineering leads.
We Offer
15 days Paid PTO
10 Public Holidays + Birthday off
Medical, Dental, and Mental Health Support/Benefits (through Canada Life Insurance)
Learning & growth certifications and certifications
Enhanced Family Leave (after 1 year)
A flexible, hybrid working policy
Buddy Program: You will be paired with a "Buddy" to help you through your first weeks at DEPT®
Tons of Office perks in our Toronto office: biweekly breakfasts and lunches, free snacks, and regular team events
A reputation for doing good: DEPT® has been a Certified B Corp® since 2021 and was named "Agency of the Year" at both The Lovies and The Webby Awards
Awesome clients across all industries, from local to global
The opportunity for possibility: training, development, and certifications to grow your skills
Global annual DEPT® Cares Month: employees donate skills to support local charities
Salary Range Target: 160,000 CAD - 210,000 CAD
We Support You Being You
DEPT® is an equal‑opportunity employer (EOE). We believe our work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. Tell us about any accommodations you need—confidential and only used to support you.
We are a B Corp‑certified company passionate about purpose‑driven work. We hope you can feel good about DEPT®'s contributions to the world and that you have an open door for your ideas on how to make the world a better place.
DEPT® is a pioneering technology and marketing services company that creates integrated end‑to‑end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay, and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
Diversity, Equity, & Inclusion
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture, and retain talented individuals from diverse backgrounds. If you don’t meet all qualifications, apply—research shows that women and underrepresented groups often miss out when they think they don’t meet every requirement. We provide reasonable adjustments throughout the recruitment process and your time with us.
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Senior Account Director
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DEPT
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Senior Account Director
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DEPT
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This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more!
Job Purpose
As Senior Account Director you will oversee the delivery of a wide variety of campaigns for eBay. You will project-manage the production process end to end and assist in leading a client services team with your global counterparts. You will represent DEPT to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning, not your typical suit.
Key Responsibilities
Work in partnership with senior clients to develop annual strategies
Oversee teams to develop brilliant digital content (creative, production)
Lead, line-manage, motivate, and inspire your team
Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns
Liaise with clients and manage expectations
Communicate feedback to designers, copywriters and developers
Ensure feedback requirements are met whilst protecting eBay’s values/brand
Plan and manage workloads of the team, keeping the Group Account Director and clients apprised of capacity
Build a full understanding of eBay’s business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser
Work closely with creative and strategy teams and to have oversight of all statements of work/proposals
Maintain a strategic overview of assigned accounts – running regular internal client-facing account reviews
Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence
Match project tasks with opportunities for development so that employee potential is utilized to the maximum
Conduct performance reviews of team members and identify areas for improvement, give feedback, and recommend for promotions or salary increases
What We Are Looking For
A fast learner with a solutions-oriented mindset and strong attention to detail
Experience delivering a broad range of multi-channel marketing communications including digital and direct
Extremely organized and able to prioritize projects, partnering with other teams and clients to manage expectations
Able to talk about tools and processes used for project management, in addition to creative approach or business strategy
Ability to work under pressure and meet deadlines with ease and efficiency
Deep understanding of production and interactive processes and experience reviewing creative
Commercially driven with experience handling budgets and timelines
Proven business development experience and success
Resource management skills and ability to handle complex / sensitive issues
Experience leading others directly and managing a team
WE OFFER
A flexible, hybrid working policy
Mental health support, and company sick pay scheme.
Full dental and healthcare cover starting from Day 1
15 days paid holiday (plus Public Holidays).
Refreshments are provided in the office all week
Social and Cultural Events, plenty of opportunities to connect with colleagues through organized activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT.
A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
Seniority level
Seniority level Director
Employment type
Employment type Full-time
Job function
Job function Sales and Business Development
Industries Advertising Services
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This is a 6 month fixed term employee contract initially, with a likelihood of extension.
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
Job Purpose: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.
As a Senior Motion Designer, you will create engaging animations and static designs for global campaigns, collaborating with a creative team to deliver high-quality work. You will manage projects from concept to delivery, ensuring both creative excellence and technical precision.
What you’ll do
Collaborate with the team to understand project requirements and deliver motion graphics, typography, and video animations. Comfort with static design is a plus.
Work within templates while maintaining creative freedom, ensuring organized and efficient files.
Bring storyboards to life using After Effects, managing assets and meeting deadlines.
Align designs with trends and culture across various platforms and formats.
Stay up-to-date with design trends and integrate them into your work.
Develop and animate 15-second ads for Meta platforms, including Facebook and Instagram, following Meta's ad standards.
Use Figma for storyboarding concepts and After Effects for animation, ensuring a smooth workflow.
Create and modify After Effects templates, including brand templates, and develop new ones as needed.
Set motion direction for campaigns, balancing template-based and conceptual work.
Manage and mentor junior designers, offering guidance and feedback.
What you bring
4+ years of experience in motion/graphic design.
Strong portfolio with completed animation projects.
Expertise in Adobe Creative Suite (After Effects, Photoshop, Illustrator).
Experience in animating vector, photographic, and 3d assets.
Solid video editing skills and understanding of animation fundamentals.
Strong design aesthetic with the ability to combine typography, color, and layout.
Excellent organizational, communication, and time-management skills.
Ability to work independently and as part of a team in a fast-paced environment.
Comfortable working on Meta advertisements, including paid ads and stories.
We offer
A flexible, hybrid working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Refreshments are provided in the office all week.
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
Why DEPT?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
AI Disclosure
At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.
Diversity, Equity & Inclusion
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
#J-18808-Ljbffr
A leading digital agency in Toronto is seeking a PMO Lead to establish and manage its Program Management Office. The ideal candidate will have extensive experience in digital transformation projects, strong AI fluency, and proficiency with project management tools like Asana and Jira. You will drive global alignment across various workstreams while ensuring efficiency and measurable impact. The position offers a flexible hybrid work policy, competitive salary, and a commitment to employee growth and diversity. #J-18808-Ljbffr
A Growth Invention company in Metro Vancouver is seeking a Senior Motion Designer to create engaging animations and static designs for global campaigns. This role involves project management from concept to delivery, collaborating with a creative team to ensure high-quality outputs. Ideal candidates have over 4 years of experience in motion design, strong expertise in Adobe Creative Suite, and excellent organizational skills. The position offers a flexible hybrid working environment and comprehensive benefits. #J-18808-Ljbffr
A digital marketing agency in Toronto is seeking a Senior Account Director to lead campaign delivery for eBay. Tasks include developing strategies, managing a client services team, and ensuring successful project completion. Candidates should possess a strong background in marketing communications, exceptional organizational skills, and team leadership experience. This role offers a flexible hybrid work environment and opportunities for professional growth. #J-18808-Ljbffr
Lead animation efforts as a Senior Motion Designer. Craft visually stimulating content for global campaigns while collaborating closely with a creative team in a hybrid work model.
In this key role, you will be part of the Global Studios team, responsible for developing emotive digital communications that influence consumer behaviors. You will oversee projects from initial concept through to delivery, prioritizing both creative quality and technical execution. Strong storytelling through animation and a good design sense are critical for this position.
Key Responsibilities:
• Collaborate on project requirements and graphic deliverables
• Animate and edit using Adobe After Effects
• Create 15-second Meta ads that meet standards
• Keep designs trendy and relevant across platforms
• Guide junior designers and set creative directions
Requirements:
• 4+ years in motion or graphic design
• Compelling portfolio with animation examples
• Mastery of Adobe Creative Suite applications
• Strong foundation in animation principles
• Great communication and time management capabilities
Join a talented team to shape impactful digital narratives through your exceptional animation skills and design expertise.
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Lifecycle Strategy Lead
Toronto, hybrid
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
This role is part of our Global Studios team. We create emotive yet conversion‑focused ideas, products and campaigns at scale and speed. Our specialty is hyper‑personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.
Job Purpose
As a Lifecycle Strategy Lead, you translate CRM and Digital Marketing strategy into concrete, scalable lifecycle programmes. You define what customers experience, when they experience it, and why, across the full customer lifecycle.
Operating at management level, you bridge high‑level CRM strategy and hands‑on execution. You design lifecycle frameworks, journeys, and segmentation that guide CRM Activation and Engineering teams, ensuring that customer interactions are timely, relevant, and aligned with both business objectives and customer experience principles.
You own the tactical journey layer: turning strategic intent into actionable lifecycle designs that can be executed, measured, and optimised over quarterly and yearly planning horizons.
What You’ll Do
Design detailed end‑to‑end lifecycle blueprints, including welcome, onboarding, engagement, upsell, retention, loyalty, and win‑back programmes;
Define audiences, segmentation logic, triggers, lifecycle moments, and messaging principles across touchpoints;
Own the “what” and “when” of customer interactions throughout the lifecycle;
Brief Email Consultants on journey intent, structure, KPIs, and execution requirements, while partnering closely with CRM Engineers to define data needs, tracking, and technical dependencies;
Collaborate with content, media, and data teams to optimise cross‑channel orchestration and maximise client performance;
Identify gaps and opportunities across the lifecycle and proactively propose improvements;
Leverage data‑driven insights and lifecycle performance metrics (KPIs, conversion, retention) to inform strategic recommendations and optimisation initiatives;
Ensure all lifecycle journeys and content align with strategic goals, CX principles, and brand guidelines;
Act as the client lead on accounts, providing guidance and mentorship to junior and medior consultants.
What You Bring
At least 5 years of experience in CRM, marketing automation, lifecycle marketing, or customer journey design.
Strong understanding of customer behaviour, lifecycle thinking, and segmentation models.
Hands‑on experience with one or more CRM platforms (like Salesforce Marketing Cloud, Bloomreach, Adobe Campaign, Microsoft Dynamics, SAP Emarsys, etc.).
Proven ability to translate abstract strategy into clear, actionable lifecycle designs.
A data‑informed, performance‑driven mindset with strong familiarity with CRM KPIs.
Confidence in client‑facing environments, able to clearly explain lifecycle concepts and impact.
A structured way of working, with strong stakeholder management and collaboration skills.
Experience in an agency or complex, multi‑disciplinary environment is a plus.
The anticipated annual salary range for this position is $90,000 - $100,000 CAD. Salary is based on relevant experience, expertise, and organizational impact.
We Offer
A flexible, hybrid working policy.
An excellent salary based on experience and equal pay policies.
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Refreshments are provided in the office all week.
Enhanced family‑friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
AI Disclosure
At DEPT®, we use AI‑assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional; please let us know if you’d prefer it not be used.
Diversity, Equity & Inclusion
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
#J-18808-Ljbffr
