Join to apply for the Solutions Engineer (Calgary, CA) role at Dynatrace Role Overview As a Dynatrace Solution Engineer you will be a key member of the sales engine and will provide excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability, executing demos, managing proofs‑of‑concept, building relationships with customers, and supporting RFIs & RFPs. About You Excellent team player, able to work across all disciplines. Strong communication and presentation skills, translating technical value into business value. 3 – 5 years of experience with observability or application performance management technologies. Ability to troubleshoot technical issues and manage the process throughout. Capacity to manage multiple projects simultaneously while supporting other SEs. Strong desire to grow professionally, adapt to change, and be coachable. Willingness to travel up to 30 % of the time. Responsibilities Evangelize Dynatrace’s product offerings at trade shows and key customer meetings. Partner with sales representatives to identify new and incremental sales opportunities. Lead solution engineering in proof‑of‑concept creation, cloud architecture discussions, and technical solution evaluation for sales opportunities. Present Dynatrace’s vision to C‑suite executives. Provide guidance in Discovery, Solution Evaluation, and Solution Proposal stages of the sales cycle. Deliver on‑stage demonstrations at industry events, ensuring key demos are presented by the team. Collect and provide customer feedback to Product Management to improve market share. Serve as a technical point of contact for external partners, acting as a trusted advisor and coach. Opportunity to fill a higher‑level position based on experience. Minimum Requirements Bachelor’s degree in Computer Science or equivalent education or experience. 3 years of experience within the observability space. Preferred Requirements Experience with web technologies such as HTML, CSS, and JavaScript. Experience with programming/scripting languages such as Java, .NET, PHP, Go, Node.js and database technologies. Advanced knowledge of operating systems (Windows, Linux). Experience with DevOps or Site Reliability Engineering practices and cloud platforms (AWS, Azure, GCP). Experience with containers, Kubernetes/OpenShift, Serverless functions, and CI/CD pipelines. Experience with automation tools such as Ansible, Puppet, Terraform. Benefits & Why You’ll Love Working Here Leader in unified observability and security. Culture of excellence with competitive compensation packages that recognize and reward performance. Opportunity to work with leading cloud providers and partners worldwide. Platform uses cutting‑edge technologies, including Davis hypermodal AI, to modernize and automate cloud operations. Over 50 % of Fortune 100 companies are current customers of Dynatrace. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Engineering and Information Technology; Software Development Location Calgary, Alberta, Canada. #J-18808-Ljbffr
A leading observability solution provider is seeking a Solutions Engineer in Calgary, Alberta. This role focuses on providing technical support to sales teams, conducting demos, and managing proofs-of-concept. The ideal candidate has 3-5 years of experience in observability technologies and strong communication skills. Join a dynamic team and enjoy a mid-senior level position in a full-time role with competitive benefits.
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A leading technology firm in Ottawa is seeking a Bilingual Sr. Customer Success Engineer to enhance customer success by resolving complex issues and providing technical guidance. The ideal candidate will have 4+ years of experience, strong leadership skills, and fluency in both French and English. This full-time position offers an excellent salary and benefits package, while contributing to the success of enterprise clients.
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Bilingual Sr. Customer Success Engineer (French/English) Compensation: $100K-125K DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. Your role at Dynatrace Constantly go above and beyond to serve our customers and be a shining, standard‑setting example of our Core Values. Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non‑Dynatrace integrations. Strategize on the overall technical objectives and long‑term goals of the team. Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint. Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements. Provide web‑based training to user groups to support organizational adoption. Undertake discovery and education activities to identify opportunities for Dynatrace usage across organizational functions and processes. Providing coaching to TAMs to help them grow in their technical knowledge and personally. Function as a frontline technical resource for “best practice” and informal customer questions. Engage with customer support as a customer advocate to ensure speedy resolution of customer issues. Engage with Product management as the customer advocate on product roadmap discussions. Participate and prepare for Monthly and Quarterly Business Reviews with customers. Maintain current functional and technical knowledge of Dynatrace products and services. Help to document best practices in developing and using Dynatrace Partner with support engineers, PM, and R&D to help customers and account teams to speed resolution. Help communicate, elevate and advocate on behalf of the customer. Provide insights, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds. Help customers and account teams understand support ticket trends/themes to be used to develop success plans, enablement advice, etc. Have deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution. Education Bachelor's degree in Computer Science, Information Technology, or equivalent work experience What will help you succeed Work experience 4+ years of experience Experience working with large enterprise customers, including executive leadership Demonstrated ability in leadership, mentorship, and organizational behavior A track record of going above and beyond for your team and customers Ability to manage executive relationships and discussions (VP/CxO) Must have exceptional English written and verbal communications skills, as well as organizational and teamwork skills, and the ability to act fast and responsibly Impeccable time management skills and an ability to self‑direct Demonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks, and 3rd party technologies related to Dynatrace Willingness to learn new technologies and resolve complex technical issues Professional Level Dynatrace certification (or get certification within six months) Two or more industry‑relevant Associate Level certifications (AWS, Azure, k8s, …) Strong technical understanding and experience in SaaS industry Knowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc. Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server‑side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax Mobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc. CMDB/ITSM Technologies/platforms such as ServiceNow and BMC Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative Demonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast‑paced environment Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting‑edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Software Development #J-18808-Ljbffr
