Headquartered in Calgary, AB Eagle Copters Ltd. is a privately owned and operated business with over 40 years of experience in the helicopter industry. Eagle Copters has a well-earned reputation for taking a highly personalized approach to providing leading helicopter solutions to customers worldwide. Specializing in helicopter fleet management, including industry leading capabilities in sales, leasing, completions, product development and engineering, and a MRO provider to major OEM platforms.
Location: Calgary, Alberta, CanadaPosition: Full TimeHours: 7:30 am – 4:00 pm
Job Description:
Reporting to the VP of Engineering, the Technical Support Specialist is responsible for:Providing technical and logistical support to customers for all aspects of our leased assets, products and services including supporting requests, resolving issues, dealing with AOG (Aircraft on Ground) situations and responding to general inquiries.Working closely with the Engineering, Commercial, Operations, Quality and Supply Chain teams to assist with developing solutions and proposals for aircraft and equipment configurations, developing quotes, generating pricing, liaising between the departments and customers, and ensuring final product quality meets Eagle’s standards of workmanship.
Responsibilities:Fielding customer Technical Support calls and inquiries and using operational and technical expertise to provide guidance and solutions.Acting as the primary point of contact to ensure customer satisfaction and management of request response timelines.Maintaining a Technical Support task management and record keeping system to track all customer support requests and allow for reporting and trend analysis.Analyzing Technical Support task data for trends and opportunities to improve the customer experience.Developing, and supporting the continuous improvement of, departmental processes and procedures to ensure consistency and predictability of outputs.Proposing opportunities for cost and time savings to suit project or program goals.Raising work orders and other requests to other Eagle Operations departments, vendors or sub-contractors to drive satisfaction of customer Technical Support task requests.Providing support to the Engineering, Commercial and Production teams on solution proposals for Eagle’s projects and opportunities.Recommending equipment and investigating applicability, availability and costing of proposed solutions.Coordinating with various departments on special configuration projects including configuration design, quoting, job implementation and customer management.Managing task prioritization, due dates and change requests for Technical Support tasks to ensure customer satisfaction.Reviewing aircraft project scopes of work for accuracy and assisting in the generation of quotes and work orders.Providing technical research services to the Engineering and Commercial teams leveraging collected experience and knowledge.Championing the highest standards of company product quality, including performing reviews of work and products to ensure they meet Eagle’s standards for acceptable workmanship prior to delivery.Attending trade shows, workshops and training courses as directed by the company to ensure knowledge and skills are current.Travelling for customer deliveries or other on-site visits as directed by the company.
Required Skills, Knowledge & Qualifications:3 or more years of experience in an aviation technical support or aviation maintenance role.Experience in aircraft maintenance, modification and repair environmentsStrong understanding of CAR 571, 573 and their foreign equivalents.Proficient in technical data interpretation of maintenance manuals and aircraft schematics.Excellent attention to detail and problem‐solving skills.Strong communication skills, with the ability to work collaboratively across multiple departments.Excellent computer skills related to Microsoft Office, ERP and Quality related software suites.Excellent verbal and written communication skills.A positive and proactive attitude related to the support of Eagle’s products and customers.Excellent interpersonal skills and ability to build and maintain effective working relationships.Exceptional time management and prioritization skills and ability to manage multiple and changing priorities.Ability to exercise independent judgement and act in the best interests of the company and customer.
Preference will be given to applicants who also possess:Valid AME license with type rating on any of the Bell/Sikorsky/Leonardo/Airbus helicopter types maintained by Eagle Copters Maintenance Ltd.Part 27 and/or Part 29 Helicopter completions, upgrades or maintenance experience.General aviation completions, upgrades or maintenance experience.Experience with ISO 9001:2015/AS9100/AS9110 accredited organizations.Familiarity with data analysis techniques to identify trends.
Why work at Eagle?We believe that everyone should enjoy their job and their place of work. We are constantly striving to ensure our workplace is respectful, safe, and most importantly, a great place to be. Eagle puts a high value on cooperation, accountability, and dependability.Eagle acknowledges and respects industry experience and bases wages on prior experience and qualifications.
The Eagle benefit package for permanent employees comprises of health, dental, vision care, paramedical coverage (massage therapy, chiropractic, acupuncture etc.), a health care spending account, travel medical insurance, life insurance, AD&D, short and long‐term disability and paid sick/personal days. We also offer a group RRSP program with company matched contributions. We hold employee appreciation and social events throughout the year, and on‐going learning and development programs.
Eagle is an equal opportunity employer and has policies in place to prevent discrimination in our hiring practices based on current Canadian legislation. We encourage applications from qualified aboriginal persons, persons with disabilities, visible minorities, and women.
All applicants must be eligible to work in Canada, are a permanent resident or hold a current and valid authorization (i.e. work permit).
No phone calls will be accepted. We appreciate your interest but only candidates selected for interviews will be contacted.
Headquartered in Calgary, AB Eagle Copters Ltd. is a privately owned and operated business with over 40 years of experience in the helicopter industry. Eagle Copters has a well-earned reputation for taking a highly personalized approach to providing leading helicopter solutions to customers worldwide. Specializing in helicopter fleet management, including industry leading capabilities in sales, leasing, completions, product development and engineering, and a MRO provider to major OEM platforms.
Location: Calgary, Alberta, CanadaPosition: Full TimeHours: 7:30 am – 4:00 pm
Job Description:
Reporting to the VP of Engineering, the Technical Support Specialist is responsible for:Providing technical and logistical support to customers for all aspects of our leased assets, products and services including supporting requests, resolving issues, dealing with AOG (Aircraft on Ground) situations and responding to general inquiries.Working closely with the Engineering, Commercial, Operations, Quality and Supply Chain teams to assist with developing solutions and proposals for aircraft and equipment configurations, developing quotes, generating pricing, liaising between the departments and customers, and ensuring final product quality meets Eagle’s standards of workmanship.
Responsibilities:Fielding customer Technical Support calls and inquiries and using operational and technical expertise to provide guidance and solutions.Acting as the primary point of contact to ensure customer satisfaction and management of request response timelines.Maintaining a Technical Support task management and record keeping system to track all customer support requests and allow for reporting and trend analysis.Analyzing Technical Support task data for trends and opportunities to improve the customer experience.Developing, and supporting the continuous improvement of, departmental processes and procedures to ensure consistency and predictability of outputs.Proposing opportunities for cost and time savings to suit project or program goals.Raising work orders and other requests to other Eagle Operations departments, vendors or sub-contractors to drive satisfaction of customer Technical Support task requests.Providing support to the Engineering, Commercial and Production teams on solution proposals for Eagle’s projects and opportunities.Recommending equipment and investigating applicability, availability and costing of proposed solutions.Coordinating with various departments on special configuration projects including configuration design, quoting, job implementation and customer management.Managing task prioritization, due dates and change requests for Technical Support tasks to ensure customer satisfaction.Reviewing aircraft project scopes of work for accuracy and assisting in the generation of quotes and work orders.Providing technical research services to the Engineering and Commercial teams leveraging collected experience and knowledge.Championing the highest standards of company product quality, including performing reviews of work and products to ensure they meet Eagle’s standards for acceptable workmanship prior to delivery.Attending trade shows, workshops and training courses as directed by the company to ensure knowledge and skills are current.Travelling for customer deliveries or other on-site visits as directed by the company.
Required Skills, Knowledge & Qualifications:3 or more years of experience in an aviation technical support or aviation maintenance role.Experience in aircraft maintenance, modification and repair environmentsStrong understanding of CAR 571, 573 and their foreign equivalents.Proficient in technical data interpretation of maintenance manuals and aircraft schematics.Excellent attention to detail and problem‐solving skills.Strong communication skills, with the ability to work collaboratively across multiple departments.Excellent computer skills related to Microsoft Office, ERP and Quality related software suites.Excellent verbal and written communication skills.A positive and proactive attitude related to the support of Eagle’s products and customers.Excellent interpersonal skills and ability to build and maintain effective working relationships.Exceptional time management and prioritization skills and ability to manage multiple and changing priorities.Ability to exercise independent judgement and act in the best interests of the company and customer.
Preference will be given to applicants who also possess:Valid AME license with type rating on any of the Bell/Sikorsky/Leonardo/Airbus helicopter types maintained by Eagle Copters Maintenance Ltd.Part 27 and/or Part 29 Helicopter completions, upgrades or maintenance experience.General aviation completions, upgrades or maintenance experience.Experience with ISO 9001:2015/AS9100/AS9110 accredited organizations.Familiarity with data analysis techniques to identify trends.
Why work at Eagle?We believe that everyone should enjoy their job and their place of work. We are constantly striving to ensure our workplace is respectful, safe, and most importantly, a great place to be. Eagle puts a high value on cooperation, accountability, and dependability.Eagle acknowledges and respects industry experience and bases wages on prior experience and qualifications.
The Eagle benefit package for permanent employees comprises of health, dental, vision care, paramedical coverage (massage therapy, chiropractic, acupuncture etc.), a health care spending account, travel medical insurance, life insurance, AD&D, short and long‐term disability and paid sick/personal days. We also offer a group RRSP program with company matched contributions. We hold employee appreciation and social events throughout the year, and on‐going learning and development programs.
Eagle is an equal opportunity employer and has policies in place to prevent discrimination in our hiring practices based on current Canadian legislation. We encourage applications from qualified aboriginal persons, persons with disabilities, visible minorities, and women.
All applicants must be eligible to work in Canada, are a permanent resident or hold a current and valid authorization (i.e. work permit).
No phone calls will be accepted. We appreciate your interest but only candidates selected for interviews will be contacted.
Headquartered in Calgary, AB Eagle Copters Ltd. is a privately owned and operated business with over 40 years of experience in the helicopter industry. Eagle Copters has a well-earned reputation for taking a highly personalized approach to providing leading helicopter solutions to customers worldwide. Specializing in helicopter fleet management, including industry leading capabilities in sales, leasing, completions, product development and engineering, and a MRO provider to major OEM platforms.
Location: Calgary, Alberta, Canada Position: Full Time Hours: 7:30 am - 4:00 pm
Job Description:
Reporting to the VP of Engineering, the Technical Support Specialist is responsible for: Providing technical and logistical support to customers for all aspects of our leased assets, products and services including supporting requests, resolving issues, dealing with AOG (Aircraft on Ground) situations and responding to general inquiries. Working closely with the Engineering, Commercial, Operations, Quality and Supply Chain teams to assist with developing solutions and proposals for aircraft and equipment configurations, developing quotes, generating pricing, liaising between the departments and customers, and ensuring final product quality meets Eagle's standards of workmanship.
Responsibilities: Fielding customer Technical Support calls and inquiries and using operational and technical expertise to provide guidance and solutions. Acting as the primary point of contact to ensure customer satisfaction and management of request response timelines. Maintaining a Technical Support task management and record keeping system to track all customer support requests and allow for reporting and trend analysis. Analyzing Technical Support task data for trends and opportunities to improve the customer experience. Developing, and supporting the continuous improvement of, departmental processes and procedures to ensure consistency and predictability of outputs. Proposing opportunities for cost and time savings to suit project or program goals. Raising work orders and other requests to other Eagle Operations departments, vendors or sub-contractors to drive satisfaction of customer Technical Support task requests. Providing support to the Engineering, Commercial and Production teams on solution proposals for Eagle's projects and opportunities. Recommending equipment and investigating applicability, availability and costing of proposed solutions. Coordinating with various departments on special configuration projects including configuration design, quoting, job implementation and customer management. Managing task prioritization, due dates and change requests for Technical Support tasks to ensure customer satisfaction. Reviewing aircraft project scopes of work for accuracy and assisting in the generation of quotes and work orders. Providing technical research services to the Engineering and Commercial teams leveraging collected experience and knowledge. Championing the highest standards of company product quality, including performing reviews of work and products to ensure they meet Eagle's standards for acceptable workmanship prior to delivery. Attending trade shows, workshops and training courses as directed by the company to ensure knowledge and skills are current. Travelling for customer deliveries or other on-site visits as directed by the company.
Required Skills, Knowledge & Qualifications: 3 or more years of experience in an aviation technical support or aviation maintenance role. Experience in aircraft maintenance, modification and repair environments Strong understanding of CAR 571, 573 and their foreign equivalents. Proficient in technical data interpretation of maintenance manuals and aircraft schematics. Excellent attention to detail and problem solving skills. Strong communication skills, with the ability to work collaboratively across multiple departments. Excellent computer skills related to Microsoft Office, ERP and Quality related software suites. Excellent verbal and written communication skills. A positive and proactive attitude related to the support of Eagle's products and customers. Excellent interpersonal skills and ability to build and maintain effective working relationships. Exceptional time management and prioritization skills and ability to manage multiple and changing priorities. Ability to exercise independent judgement and act in the best interests of the company and customer.
Preference will be given to applicants who also possess: Valid AME license with type rating on any of the Bell/Sikorsky/Leonardo/Airbus helicopter types maintained by Eagle Copters Maintenance Ltd. Part 27 and/or Part 29 Helicopter completions, upgrades or maintenance experience. General aviation completions, upgrades or maintenance experience. Experience with ISO 9001:2015/AS9100/AS9110 accredited organizations. Familiarity with data analysis techniques to identify trends.
Why work at Eagle? We believe that everyone should enjoy their job and their place of work. We are constantly striving to ensure our workplace is respectful, safe, and most importantly, a great place to be. Eagle puts a high value on cooperation, accountability, and dependability. Eagle acknowledges and respects industry experience and bases wages on prior experience and qualifications.
The Eagle benefit package for permanent employees comprises of health, dental, vision care, paramedical coverage (massage therapy, chiropractic, acupuncture etc.), a health care spending account, travel medical insurance, life insurance, AD&D, short and long term disability and paid sick/personal days. We also offer a group RRSP program with company matched contributions. We hold employee appreciation and social events throughout the year, and on going learning and development programs.
Eagle is an equal opportunity employer and has policies in place to prevent discrimination in our hiring practices based on current Canadian legislation. We encourage applications from qualified aboriginal persons, persons with disabilities, visible minorities, and women.
All applicants must be eligible to work in Canada, are a permanent resident or hold a current and valid authorization (i.e. work permit).
No phone calls will be accepted. We appreciate your interest but only candidates selected for interviews will be contacted.
Headquartered in Calgary, AB Eagle Copters Ltd. is a privately owned and operated business with over 40 years of experience in the helicopter industry. Eagle Copters has a well-earned reputation for taking a highly personalized approach to providing leading helicopter solutions to customers worldwide. Specializing in helicopter fleet management, including industry leading capabilities in sales, leasing, completions, product development and engineering, and a MRO provider to major OEM platforms. Location: Calgary, Alberta, Canada Position: Full Time Hours: 7:00am-3:30pm Job Description Reporting to the Director of Quality and Safety, the Health, Safety and Environment (HSE) Coordinator will be responsible for promoting and maintaining a safe and healthy work environment in compliance with Occupational Health and Safety (OHS) regulations, and for promoting a strong safety culture at all of Eagle’s facilities. Responsibilities Support the development, implementation and maintenance of Eagle’s HSE manual, policies, procedures, and programs. Ensure day‑to‑day compliance with Occupational Health and Safety Regulations and Labour Codes. Conduct regular site inspections and audits to ensure compliance with applicable regulations and internal policies and procedures. Perform risk assessments, investigate and coordinate root cause analyses and corrective actions for job safety observations reported by employees or identified by Safety. Collaborate with management and employees to identify hazards and recommend risk mitigation strategies. Participate in incident investigations and assist department managers in implementing corrective and preventive actions. Perform follow‑up and effectiveness check of implemented corrective and preventive actions. Assist with the development and management of Eagle’s OHS training programs. Perform and/or facilitate safety meetings, toolbox talks, and employee training sessions. Conduct and/or facilitate new employee and visitor safety orientations/briefings. Assist in the development and delivery of Emergency Response Plans (ERPs). Support the management of safety equipment and safety vendor contracts. Contribute to the creation of safe job procedures to minimize risk of hazards. Maintain up‑to‑date safety documentations, SDS’s, training records, and incident reports. Support communication with regulatory agencies (e.g. Alberta OHS, Workers’ Compensation) and Alberta) and ensuring proper documentation for inspection and audits. Support and participate in Eagle’s Workplace Health and Safety Committee activities. Monitor and report safety KPI’s and trends to management, recommending improvements as necessary. Contribute to the creation of safety memos for any unsafe acts or conditions identified. Promote employee engagement in health and safety initiatives and support a culture of continuous improvement. Travel as required to other Eagle facilities as well as for conferences, tradeshows and training when necessary. Required Skills, Knowledge & Qualifications Certificate or Diploma in Occupational Health and Safety or a related field. 1‑3 years of experience in a similar HSE role, preferably within the aviation, aviation manufacturing / maintenance or aerospace industry. Solid understanding of Canadian & Provincial OHS regulations. Detailed knowledge of hazard identification, risk assessments, and safe work practices. Excellent computer skills related to Microsoft Office and Safety related software suites. Strong verbal and written communication skills. Exceptional interpersonal skills and ability to build and maintain effective working relationships. Knowledge of statistical techniques and data analysis. Why work at Eagle? We believe that everyone should enjoy their job and their place of work. We are constantly striving to ensure our workplace is a respectful, safe and; most importantly a great place to be. Eagle puts a high value on cooperation, accountability and dependability. Eagle acknowledges and respects industry experience and bases wages on prior experience and qualifications. Eagle benefit package for permanent employees comprises of health, dental, vision care, paramedical coverage (massage therapy, chiropractic, acupuncture etc.), health care spending account, travel medical, life insurance, AD&D, short and long term disability and paid sick / personal days. We also offer a group RRSP program with company matched contributions. We hold employee appreciation and social events throughout the year, and on‑going learning and development programs. Eagle is an equal opportunity employer and has policies in place to prevent discrimination in our hiring practices based on current Canadian legislation. We encourage applications from qualified aboriginal persons, persons with disabilities, visible minorities and women. All applicants must be eligible to work in Canada, are a permanent resident or hold a current and valid authorization (i.e. work permit). No phone calls will be accepted. We appreciate your interest but only candidates selected for interviews will be contacted. #J-18808-Ljbffr
A leading aviation company based in Calgary, Alberta is seeking a Health, Safety and Environment (HSE) Coordinator. The role involves promoting a safe work environment, conducting inspections, and ensuring compliance with OHS regulations. Ideal candidates will have relevant qualifications and up to 3 years of experience in similar roles, preferably in the aviation industry. Competitive benefits and a commitment to safety culture are provided.
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