Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 2-3 days per week. Role Summary As the Project Manager Business Analyst (PM BA), you will play a multifaceted role, supporting successful delivery of technology and digital transformation projects, performing business analysis and project management tasks. This position requires a strong understanding of project lifecycle management, analytical skills to gather and document business requirements, and meticulous attention to detail in ensuring the quality of deliverables. The split of responsibilities between PM and BA roles will vary throughout the project(s) lifecycle. As the Project Manager Business Analyst, you will report directly to the Director of Digital Transformation and will work closely with the Information Services Team and cross-departmentally throughout the organization. Responsibilities Gather, analyze, and document business requirements and user stories. Initiate and perform discovery sessions and workshops features management such as requirements traceability and baselining. Develop future state process flow diagrams, data models, use-cases, and other documentation to support business requirements. Conduct gap analysis to identify discrepancies between current processes and desired outcomes. Facilitate workshops and meetings with business stakeholders to validate requirements and obtain sign-off. Collaborate with the development team to ensure that business requirements are accurately translated into technical specifications. Develop test scenarios, test cases, and support testing efforts on projects, as needed. Complete solution assessment and validation (support of user acceptance testing, defect, and issue reporting) Evaluate and assess the changing needs of the business to highlight required process improvement Develop and maintain appropriate project artifacts which outline project status, individual tasks, milestones, completion estimates, scope, resource allocation, stakeholder & change management, etc. Ensure project objectives and milestones are clearly defined and attainable. Ensure plans are sequenced, prioritized, and aligned with resources, team objectives and technical standards. Partner with stakeholders to align expectations and establish reasonable Quality Assurance for deliverables. Support the roll out of best practices for project management methodology, processes & artifacts. Use and maintain project management tools, such as JIRA, MS Teams, SharePoint and Confluence Support backlog grooming, manage Jira boards, oversee story management, and assist with ongoing Agile project management tasks to ensure smooth project execution Create and maintain comprehensive project documentation Define business process, roles and responsibilities and project communication. Qualifications 3+ years of experience in Business Analysis, working on technology and business transformation projects 2+ years of experience taking on project management responsibilities Demonstrated understanding of Project Management processes, strategies, and methods Familiarity with Agile methodologies such as Scrum, Kanban, or Lean Excellent prioritization skills based on business value, resource availability, commitments, and backlog Keen sense of flexibility and personal accountability regarding decision-making and supervising projects Experience applying analytical thinking and problem-solving skills Experience with Microsoft Suite of products (i.e., PowerPoint, Excel, etc.) Ability to lead cross-functional teams, manage conflicts, and motivate Team Members toward project goals Expertise in creating business requirement documents (BRDs), functional requirement documents (FRDs), and user stories Ability to create process flow diagrams, data models, and use case diagrams using tools like Visio or Lucidchart Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Applications are currently being reviewed. Immediate submissions are still welcomed.
Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PST Onsite Role: This position is required to be onsite 5 days a week. Role Summary As the Workplace Technology Support Lead, you will be a key player in ensuring efficient communication, collaboration, and cloud infrastructure management across the organization. In this role, you will be responsible for designing, supporting, configuring, and maintaining company-wide collaboration systems such as VOIP (RingCentral), Office 365, Atlassian (Jira, Confluence), Learning Management System - LMS (Docebo), SharePoint and Azure (both cloud and local). You will be reporting to the Senior Manager, Technical Service Operations & Security, with the Service Desk Analysts and Cloud Administrators being direct reports. Responsibilities Design, implement and support collaboration solutions that enable efficient communication and teamwork such as Microsoft Teams, SharePoint, Docebo, Atlassian Product Suite and other unified communication tools Maintain and administer Azure cloud and Azure local (on-premises) server infrastructure Evaluate, manage and source vendor relationships for hardware, software, and cloud solutions Manage the processing of incoming calls to the Service Desk team via telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues Provide tiered technical support for resolving hardware and software issues, and providing technical assistance to end users for cloud solutions, collaboration tools, conferencing platforms, and connectivity Track and analyze Service Desk request trends to generate statistical reports for key stakeholders and drive improvements in cloud technologies and user support based on the data Ensure that data security regulations compliance and best practices are implemented across cloud platforms and communication networks Maintain clear documentation of network configurations, cloud systems, and user procedures Enforce request handling and escalation policies and procedures tied to Incident and Problem management Oversee the prioritization and escalation of IT incidents, coordinate the incident response team, and implement the workarounds Conduct post-mortems after major incidents Implement and coordinate the transfer of issues to the problem management process to permanently address the issue where necessary Lead Problem Management initiatives to determine the root cause of recurring or major IT incidents/outages and come up with permanent fix recommendations Creatively implement a variety of root cause analysis techniques (e.g., 8 Disciplines or others) Qualifications 5+ years of experience in IT operations, with at least 2 years in a leadership role Hands-on experience implementing and managing cloud platforms, VOIP, and collaboration solutions 5+ years of experience with Active Directory, Entra ID, SSO, security policies, and access controls 3+ years of experience managing remote workforce technology and enterprise collaboration tools Strong knowledge of Office 365, Microsoft Teams, SharePoint, OneDrive, RingCentral, Azure, Proficiency in Microsoft Azure, Windows Server, Active Directory, and virtualized environments Proven ability to lead cross-functional teams and manage multiple priorities Excellent problem-solving, communication, and interpersonal skills Knowledge of LMS platform Administration (experience with Docebo considered a bonus) Bachelors degree in computer science, Information Technology or related field Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Applications are currently being reviewed. Immediate submissions are still welcome.
Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary As the Salesforce Commerce Cloud Developer, you will work with our team of developers and stakeholders to design, develop, and implement new features and functionality for our platform and will ensure that our systems are scalable, secure, and optimized for performance. You will have a strong background in Salesforce Commerce Cloud development and will be responsible for developing and maintaining our cloud-based e-Commerce platform. In this role, you will report directly to the Senior Manager of Salesforce Platform & Data Analytics. Responsibilities Manage requirements and development work specific to Salesforce Commerce Cloud Work with stakeholders, design and UX to gather requirements and design visually appealing features that meet business needs Build and maintain integrations with other systems, such as payment gateways, tax systems, Salesforce Order Management System, and Salesforce Loyalty Management System Develop and maintain customizations, such as product configurators, pricing rules, and promotions Write clean, maintainable, and testable code, following best practices and design patterns Code review and approve consultant and peer development code Collaborate with other developers, architects, and stakeholders to ensure that our platform is scalable, secure, and optimized for performance Develop and maintain unit and integration tests to ensure code quality Troubleshoot and debug issues and provide timely resolution Keep up-to-date with new technologies and trends in e-commerce and cloud computing Qualifications Bachelor's degree in Computer Science, Software Engineering, or related field 5+ Years Experience in Salesforce Commerce Cloud development on the SFRA platform Experience with Azure or other cloud platforms Experience building integrations with third-party systems, such as payment gateways, shipping providers, Yotpo or HubSpot Strong understanding of web technologies, such as HTML, CSS, JavaScript, and REST APIs Experience with version control systems, such as Git Good understanding of B2C and B2B commerce practices, including customer journeys, composable storefronts, order management and payment systems Experience working with an agile methodology Ability to write clear and detailed technical specifications and documentation Ability to consistently develop clean, valid markup Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Applications are currently being reviewed. Immediate submissions are still welcomed.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.
Role SummaryAs the Salesforce Commerce Cloud Developer, you will work with our team of developers and stakeholders to design, develop, and implement new features and functionality for our platform and will ensure that our systems are scalable, secure, and optimized for performance. You will have a strong background in Salesforce Commerce Cloud development and will be responsible for developing and maintaining our cloud-based e-Commerce platform. In this role, you will report directly to the Senior Manager of Salesforce Platform & Data Analytics.
ResponsibilitiesManage requirements and development work specific to Salesforce Commerce CloudWork with stakeholders, design and UX to gather requirements and design visually appealing features that meet business needsBuild and maintain integrations with other systems, such as payment gateways, tax systems, Salesforce Order Management System, and Salesforce Loyalty Management SystemDevelop and maintain customizations, such as product configurators, pricing rules, and promotionsWrite clean, maintainable, and testable code, following best practices and design patternsCode review and approve consultant and peer development codeCollaborate with other developers, architects, and stakeholders to ensure that our platform is scalable, secure, and optimized for performanceDevelop and maintain unit and integration tests to ensure code qualityTroubleshoot and debug issues and provide timely resolutionKeep up-to-date with new technologies and trends in e-commerce and cloud computing
QualificationsBachelor's degree in Computer Science, Software Engineering, or related field5+ Years Experience in Salesforce Commerce Cloud development on the SFRA platformExperience with Azure or other cloud platformsExperience building integrations with third-party systems, such as payment gateways, shipping providers, Yotpo or HubSpotStrong understanding of web technologies, such as HTML, CSS, JavaScript, and REST APIsExperience with version control systems, such as GitGood understanding of B2C and B2B commerce practices, including customer journeys, composable storefronts, order management and payment systemsExperience working with an agile methodologyAbility to write clear and detailed technical specifications and documentationAbility to consistently develop clean, valid markup
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The ApplicationPlease submit a resume with a cover letter.Applications are currently being reviewed. Immediate submissions are still welcomed.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance.
Role SummaryAs the Salesforce Commerce Cloud Developer, you will work with our team of developers and stakeholders to design, develop, and implement new features and functionality for our platform and will ensure that our systems are scalable, secure, and optimized for performance. You will have a strong background in Salesforce Commerce Cloud development and will be responsible for developing and maintaining our cloud-based e-Commerce platform. In this role, you will report directly to the Senior Manager of Salesforce Platform & Data Analytics.
ResponsibilitiesManage requirements and development work specific to Salesforce Commerce CloudWork with stakeholders, design and UX to gather requirements and design visually appealing features that meet business needsBuild and maintain integrations with other systems, such as payment gateways, tax systems, Salesforce Order Management System, and Salesforce Loyalty Management SystemDevelop and maintain customizations, such as product configurators, pricing rules, and promotionsWrite clean, maintainable, and testable code, following best practices and design patternsCode review and approve consultant and peer development codeCollaborate with other developers, architects, and stakeholders to ensure that our platform is scalable, secure, and optimized for performanceDevelop and maintain unit and integration tests to ensure code qualityTroubleshoot and debug issues and provide timely resolutionKeep up-to-date with new technologies and trends in e-commerce and cloud computing
QualificationsBachelor's degree in Computer Science, Software Engineering, or related field5+ Years Experience in Salesforce Commerce Cloud development on the SFRA platformExperience with Azure or other cloud platformsExperience building integrations with third-party systems, such as payment gateways, shipping providers, Yotpo or HubSpotStrong understanding of web technologies, such as HTML, CSS, JavaScript, and REST APIsExperience with version control systems, such as GitGood understanding of B2C and B2B commerce practices, including customer journeys, composable storefronts, order management and payment systemsExperience working with an agile methodologyAbility to write clear and detailed technical specifications and documentationAbility to consistently develop clean, valid markup
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The ApplicationPlease submit a resume with a cover letter.Applications are currently being reviewed. Immediate submissions are still welcomed.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
Onsite Role: This position is required to be onsite 5 days a week.
Role SummaryAs the Workplace Technology Support Lead, you will be a key player in ensuring efficient communication, collaboration, and cloud infrastructure management across the organization. In this role, you will be responsible for designing, supporting, configuring, and maintaining company-wide collaboration systems such as VOIP (RingCentral), Office 365, Atlassian (Jira, Confluence), Learning Management System - LMS (Docebo), SharePoint and Azure (both cloud and local). You will be reporting to the Senior Manager, Technical Service Operations & Security, with the Service Desk Analysts and Cloud Administrators being direct reports.
ResponsibilitiesDesign, implement and support collaboration solutions that enable efficient communication and teamwork such as Microsoft Teams, SharePoint, Docebo, Atlassian Product Suite and other unified communication toolsMaintain and administer Azure cloud and Azure local (on-premises) server infrastructureEvaluate, manage and source vendor relationships for hardware, software, and cloud solutionsManage the processing of incoming calls to the Service Desk team via telephone and e-mail to ensure courteous, timely, and effective resolution of end user issuesProvide tiered technical support for resolving hardware and software issues, and providing technical assistance to end users for cloud solutions, collaboration tools, conferencing platforms, and connectivityTrack and analyze Service Desk request trends to generate statistical reports for key stakeholders and drive improvements in cloud technologies and user support based on the dataEnsure that data security regulations compliance and best practices are implemented across cloud platforms and communication networksMaintain clear documentation of network configurations, cloud systems, and user proceduresEnforce request handling and escalation policies and procedures tied to Incident and Problem managementOversee the prioritization and escalation of IT incidents, coordinate the incident response team, and implement the workaroundsConduct post-mortems after major incidentsImplement and coordinate the transfer of issues to the problem management process to permanently address the issue where necessaryLead Problem Management initiatives to determine the root cause of recurring or major IT incidents/outages and come up with permanent fix recommendationsCreatively implement a variety of root cause analysis techniques (e.g., 8 Disciplines or others)
Qualifications5+ years of experience in IT operations, with at least 2 years in a leadership roleHands-on experience implementing and managing cloud platforms, VOIP, and collaboration solutions5+ years of experience with Active Directory, Entra ID, SSO, security policies, and access controls3+ years of experience managing remote workforce technology and enterprise collaboration toolsStrong knowledge of Office 365, Microsoft Teams, SharePoint, OneDrive, RingCentral, Azure,Proficiency in Microsoft Azure, Windows Server, Active Directory, and virtualized environmentsProven ability to lead cross-functional teams and manage multiple prioritiesExcellent problem-solving, communication, and interpersonal skillsKnowledge of LMS platform Administration (experience with Docebo considered a bonus)Bachelors degree in computer science, Information Technology or related field
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application Please submit a resume with a cover letter.Applications are currently being reviewed. Immediate submissions are still welcome.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
Onsite Role: This position is required to be onsite 5 days a week.
Role SummaryAs the Workplace Technology Support Lead, you will be a key player in ensuring efficient communication, collaboration, and cloud infrastructure management across the organization. In this role, you will be responsible for designing, supporting, configuring, and maintaining company-wide collaboration systems such as VOIP (RingCentral), Office 365, Atlassian (Jira, Confluence), Learning Management System - LMS (Docebo), SharePoint and Azure (both cloud and local). You will be reporting to the Senior Manager, Technical Service Operations & Security, with the Service Desk Analysts and Cloud Administrators being direct reports.
ResponsibilitiesDesign, implement and support collaboration solutions that enable efficient communication and teamwork such as Microsoft Teams, SharePoint, Docebo, Atlassian Product Suite and other unified communication toolsMaintain and administer Azure cloud and Azure local (on-premises) server infrastructureEvaluate, manage and source vendor relationships for hardware, software, and cloud solutionsManage the processing of incoming calls to the Service Desk team via telephone and e-mail to ensure courteous, timely, and effective resolution of end user issuesProvide tiered technical support for resolving hardware and software issues, and providing technical assistance to end users for cloud solutions, collaboration tools, conferencing platforms, and connectivityTrack and analyze Service Desk request trends to generate statistical reports for key stakeholders and drive improvements in cloud technologies and user support based on the dataEnsure that data security regulations compliance and best practices are implemented across cloud platforms and communication networksMaintain clear documentation of network configurations, cloud systems, and user proceduresEnforce request handling and escalation policies and procedures tied to Incident and Problem managementOversee the prioritization and escalation of IT incidents, coordinate the incident response team, and implement the workaroundsConduct post-mortems after major incidentsImplement and coordinate the transfer of issues to the problem management process to permanently address the issue where necessaryLead Problem Management initiatives to determine the root cause of recurring or major IT incidents/outages and come up with permanent fix recommendationsCreatively implement a variety of root cause analysis techniques (e.g., 8 Disciplines or others)
Qualifications5+ years of experience in IT operations, with at least 2 years in a leadership roleHands-on experience implementing and managing cloud platforms, VOIP, and collaboration solutions5+ years of experience with Active Directory, Entra ID, SSO, security policies, and access controls3+ years of experience managing remote workforce technology and enterprise collaboration toolsStrong knowledge of Office 365, Microsoft Teams, SharePoint, OneDrive, RingCentral, Azure,Proficiency in Microsoft Azure, Windows Server, Active Directory, and virtualized environmentsProven ability to lead cross-functional teams and manage multiple prioritiesExcellent problem-solving, communication, and interpersonal skillsKnowledge of LMS platform Administration (experience with Docebo considered a bonus)Bachelors degree in computer science, Information Technology or related field
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application Please submit a resume with a cover letter.Applications are currently being reviewed. Immediate submissions are still welcome.
Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am - 4:30pm PST
Onsite Role: This position is required to be onsite 5 days a week.
Role Summary As the Workplace Technology Support Lead, you will be a key player in ensuring efficient communication, collaboration, and cloud infrastructure management across the organization. In this role, you will be responsible for designing, supporting, configuring, and maintaining company-wide collaboration systems such as VOIP (RingCentral), Office 365, Atlassian (Jira, Confluence), Learning Management System - LMS (Docebo), SharePoint and Azure (both cloud and local). You will be reporting to the Senior Manager, Technical Service Operations & Security, with the Service Desk Analysts and Cloud Administrators being direct reports.
Responsibilities Design, implement and support collaboration solutions that enable efficient communication and teamwork such as Microsoft Teams, SharePoint, Docebo, Atlassian Product Suite and other unified communication tools Maintain and administer Azure cloud and Azure local (on-premises) server infrastructure Evaluate, manage and source vendor relationships for hardware, software, and cloud solutions Manage the processing of incoming calls to the Service Desk team via telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues Provide tiered technical support for resolving hardware and software issues, and providing technical assistance to end users for cloud solutions, collaboration tools, conferencing platforms, and connectivity Track and analyze Service Desk request trends to generate statistical reports for key stakeholders and drive improvements in cloud technologies and user support based on the data Ensure that data security regulations compliance and best practices are implemented across cloud platforms and communication networks Maintain clear documentation of network configurations, cloud systems, and user procedures Enforce request handling and escalation policies and procedures tied to Incident and Problem management Oversee the prioritization and escalation of IT incidents, coordinate the incident response team, and implement the workarounds Conduct post-mortems after major incidents Implement and coordinate the transfer of issues to the problem management process to permanently address the issue where necessary Lead Problem Management initiatives to determine the root cause of recurring or major IT incidents/outages and come up with permanent fix recommendations Creatively implement a variety of root cause analysis techniques (e.g., 8 Disciplines or others)
Qualifications 5+ years of experience in IT operations, with at least 2 years in a leadership role Hands-on experience implementing and managing cloud platforms, VOIP, and collaboration solutions 5+ years of experience with Active Directory, Entra ID, SSO, security policies, and access controls 3+ years of experience managing remote workforce technology and enterprise collaboration tools Strong knowledge of Office 365, Microsoft Teams, SharePoint, OneDrive, RingCentral, Azure, Proficiency in Microsoft Azure, Windows Server, Active Directory, and virtualized environments Proven ability to lead cross-functional teams and manage multiple priorities Excellent problem-solving, communication, and interpersonal skills Knowledge of LMS platform Administration (experience with Docebo considered a bonus) Bachelors degree in computer science, Information Technology or related field
Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application Please submit a resume with a cover letter. Applications are currently being reviewed. Immediate submissions are still welcome.
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Core hours: Monday to Friday from 8am – 4:30pm PST We value collaboration, both in-person and remotely. This position is classified as Remote under our Hybrid Work Program Policy, where this position will work primarily from a home office with occasional in-person attendance. Role Summary As the Salesforce Commerce Cloud Developer, you will work with our team of developers and stakeholders to design, develop, and implement new features and functionality for our platform and will ensure that our systems are scalable, secure, and optimized for performance. You will have a strong background in Salesforce Commerce Cloud development and will be responsible for developing and maintaining our cloud-based e-Commerce platform. In this role, you will report directly to the Senior Manager of Salesforce Platform & Data Analytics. Responsibilities Manage requirements and development work specific to Salesforce Commerce Cloud Work with stakeholders, design and UX to gather requirements and design visually appealing features that meet business needs Build and maintain integrations with other systems, such as payment gateways, tax systems, Salesforce Order Management System, and Salesforce Loyalty Management System Develop and maintain customizations, such as product configurators, pricing rules, and promotions Write clean, maintainable, and testable code, following best practices and design patterns Code review and approve consultant and peer development code Collaborate with other developers, architects, and stakeholders to ensure that our platform is scalable, secure, and optimized for performance Develop and maintain unit and integration tests to ensure code quality Troubleshoot and debug issues and provide timely resolution Keep up-to-date with new technologies and trends in e-commerce and cloud computing Qualifications Bachelor's degree in Computer Science, Software Engineering, or related field 5+ Years Experience in Salesforce Commerce Cloud development on the SFRA platform Experience with Azure or other cloud platforms Experience building integrations with third-party systems, such as payment gateways, shipping providers, Yotpo or HubSpot Experience with version control systems, such as Git Good understanding of B2C and B2B commerce practices, including customer journeys, composable storefronts, order management and payment systems Experience working with an agile methodology Ability to write clear and detailed technical specifications and documentation Ability to consistently develop clean, valid markup Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Applications are currently being reviewed. Immediate submissions are still welcomed. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries Personal Care Product Manufacturing Referrals increase your chances of interviewing at Eminence Organic Skin Care by 2x Sign in to set job alerts for “Salesforce Developer” roles. Application Engineer, Salesforce Marketing Cloud Salesforce Solution Architect, Commerce Cloud (B2C) Salesforce Solution Architect, Service Cloud Salesforce Solution Architect, Service Cloud Voice Salesforce Digital Experience Solution Architect - AI & Agentforce Salesforce Consultant, Quality Assurance We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Location: 530 West Broadway, Vancouver BC, Canada Core hours: Monday to Friday from 8am – 4:30pm PST Hybrid Role: We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3-4 days per week. Role Summary As the Ecommerce Experience Manager, you will lead the Ecommerce Experience Team in optimizing the online customer journey and driving ecommerce growth. In this role, you will develop and manage the website roadmap, prioritizing front‑end and back‑end enhancements in collaboration with our Information Services and Sales teams to align with corporate business objectives. You will define the website strategy and contribute to backlog prioritization, write acceptance criteria, oversee testing for the Digital Marketing and Ecommerce team, and provide input into release planning to ensure impactful website improvements. You will report to the Director of Digital Marketing and Ecommerce. Responsibilities Lead the Ecommerce Experience Team to enhance the online customer journey and drive ecommerce growth Develop and manage the Salesforce Commerce Cloud (SFCC) website roadmap, ensuring front‑end and back‑end enhancements align with business priorities Leverage Salesforce Business Manager and SFRA (Storefront Reference Architecture) capabilities to guide enhancements in line with marketing and customer experience priorities Write acceptance criteria, oversee testing for the Digital Marketing and Ecommerce team, and provide input into release planning to support website enhancements Oversee key projects, including new feature deployments, UX improvements, and conversion rate optimization initiatives Ensure website performance, security, and compliance with industry best practices Develop and implement best practices for site performance, SEO, accessibility, and compliance (GDPR/CCPA, PCI DSS) Partner with Team Members responsible for conversion optimization and UX research to drive A/B and multivariate testing Leverage tools such as SFCC Einstein or other personalization platforms to improve product recommendations, predictive sort, and user journeys Analyze customer behavior, funnel performance, and site engagement data to improve the user journey Work with the Information Services team to refine website navigation, search functionality, and checkout processes Provide strategic oversight for website content management, ensuring product listings, promotions, and merchandising are accurate and optimized Align website content with marketing campaigns and promotions to drive engagement and conversions Monitor and maintain website taxonomy, product categorization, and on‑site search effectiveness Identify opportunities to automate and improve operational processes related to website and product data management Support financial and operational reporting by monitoring ecommerce KPIs such as revenue, conversion rate, AOV, funnel drop‑off, and checkout abandonment Qualifications 7–9 years of progressive experience in ecommerce, digital marketing, or website management, with at least 3 years of hands‑on experience with Salesforce Commerce Cloud (SFCC) and Storefront Reference Architecture (SFRA) Proven track record of leading teams or cross‑functional projects, mentoring staff, and influencing stakeholders across Marketing, Sales, and Information Services Strong expertise in ecommerce operations, including site content management, merchandising, promotions, and optimizing the online customer journey Demonstrated success with conversion rate optimization (CRO), UX/UI best practices, and A/B testing, using insights to drive measurable improvements Proficient with analytics and reporting tools (GA4, Adobe Analytics, Looker, Tableau, or similar) to monitor KPIs, assess performance, and inform data‑driven decisions Solid understanding of SEO fundamentals, site performance, and accessibility standards (WCAG, ADA) Exceptional project management and organizational skills Strong communication, collaboration, and stakeholder management capabilities Strategic and analytical mindset, capable of advocating for ecommerce priorities, balancing technical considerations with business objectives, and driving continuous improvement across the digital experience Total Rewards Competitive salary, quarterly and annual bonuses based on individual and company goals 100% employer‑paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time‑off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application Please submit a resume with a cover letter. Applications are currently being reviewed. Immediate submissions are still welcome. Our Company Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team‑members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment. Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity. #J-18808-Ljbffr
