Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite a minimum of 1 day per week.
Role Summary
As the Order Services Team Lead, you will be providing leadership and support to the Order Services team, delivering hands-on guidance, coaching, and achievement of daily SLAs with a vital focus on delivering word-class Customer Service to Eminence Customers and internal teams. In this role, you will be responsible for Eminence account creations, shipping inquiries, return and Customer Care support, and provide coverage for Order Services Representatives, Order Services Supervisor and Retail Order Services Supervisor as needed. You will also be reporting directly to the Order Services Supervisor.
ResponsibilitiesSupport the Order Services Supervisor in leading daily team operations, helping manage priorities, workloads, and expectationsProvide day‑to‑day coaching, workflow guidance, and feedback to Order Services Representatives to strengthen accuracy, efficiency, and customer experienceAct as the team's go‑to resource for system questions, workflow clarifications, and Eminence policiesManage the Order Services and Customer Care shared inboxes and Trello board, triaging requests and assigning work appropriatelyTriage frontline escalations, resolving issues or routing to the Order Services Supervisor or Retail Order Services Supervisor as neededSupport Order Services Representatives in handling complex customer inquiries, exceptions, or system-related questionsPartner with internal teams to resolve order‑related, account, shipping, or documentation issues.Support execution of workflow changes, new procedures, and launch‑related communications to ensure team clarity and readinessLead and support the Order Services Team in maintaining the workflows for reviewing new account requests, sending and managing Docusign paperwork, submitting replacements and opening orders for Spa Partners, maintaining accurate logs of Spa Partner interactions, and generating pay-by-linksOversee the tracking of product batches to maintain quality control and quality in-take logs are completedOversee the investigation of product batches in order to proactively prevent shipping of any products that could result in a return Investigate Spa Partner requests to return products and process requests as needed Provide coverage for the Retail Order Services Supervisor and Order Services Manager as neededPerform other Reception and Order Services-related duties as requiredQualificationsLeadership Experience – minimum 2 yearsCustomer Service experience – minimum 2 yearsBackground in the Esthetic or Health & Beauty industry – 1 year preferred Experience with Eminence product line – 1 year preferred Accounting software experience – asset Customer Relationship Management (CRM) software experience – asset Strong verbal and written communication skills, with the ability to support clear, professional interactions with Spa Partners and internal teamsStrong interpersonal skills, reliability, and professionalism, with the ability to remain calm and supportive during busy or challenging situationsStrong attention to detail, problem-solving, and organizational skills Proficiency with Microsoft Word, Excel, Outlook, and SharePoint, with confidence navigating CRM, ERP, or workflow management systemsTotal RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, March 11th, 2026 at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.
Role Summary
As the Learning & Development Coordinator, you will play a critical role in supporting the planning, coordination, and administration of learning initiatives across the organization including launches, promotions and company-wide operational training. You will also work closely with cross‑functional teams to ensure learning materials, documentation, and project milestones are well organized, aligned, and delivered on time. You will be reporting directly to the Senior Manager of Learning & Development.
ResponsibilitiesAssist with creating and updating learning materials, including presentations, facilitator guides, job aids, and eLearning content Provide quality assurance on learning materials by proof-reading the content, checking learner accessibility and ensuring course functionality such as links and quizzes are working as expected Provide planning and operational support for events and webinars requiring Learning and Development involvement, including, but not limited to, Launch Essentials Live, webinars, recorded demonstrations and internal events. Set up events/webinars, including scheduling and configuring the session requirements, organizing dry-run sessions, filming, room set-up, and coordination of props and support materials Support facilitators during the event/webinar as a producer by moderating the chat, polls, Q&A, and troubleshoot when necessary Manage learning administration tasks such as course scheduling, registration, communications, and tracking participation Create, organize and maintain Learning & Development documentation (training materials, project plans, trackers, SOPs, and reports). Track key deliverables, dependencies, and deadlines to support timely completion of learning initiatives. Use Excel and SmartSheet to build and maintain trackers, schedules, dashboards, and basic reports Partner with the Senior Manager of Learning & Development and cross-functional stakeholders to outline work back dates and deliverables for each event/webinar QualificationsCompletion of a post-secondary program in Administration or Human Resources or related field plus 3-4 years of experience in a junior HR role or an equivalent combination of education and experience 3+ years providing coordinator support for cross functional teams Advanced proficiency in MS Office (MS Excel, Word, PowerPoint, Outlook) 2+ years' experience with SharePoint or other document management platforms Knowledge and experience using Project Management tools such as Smartsheet -preferred Desktop publishing experience especially with InDesign-preferred Education program administration experience (including instructor-led and eLearning) – preferred Strong people and communication skills with the ability to collaborate effectively across teams and levels Proactive, highly organized and extremely detail-oriented Demonstrated responsibility and ownership – ability to see things through and manage tasks and projects to completion Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application
Please submit a resume with a cover letter.
Closing date for applications: Monday, March 9th, 2026 at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
This position is required to be onsite 5 days a week.
Role Summary
In the Reception, you will play a key role in creating an exceptional experience for Retail Customers, Spa Partners, and internal teams at Eminence. As the first point of contact, you will deliver Extraordinary Service by warmly greeting callers and visitors, directing inquiries, and supporting Spa Partners, Retail Customers, and Eminence Team Members. Additionally, you will be responsible for completing administrative duties that keep daily operations running smoothly, including order and return processing. You will be reporting directly to the Order Services Supervisor.
ResponsibilitiesDeliver outstanding Customer Service in all interactions, ensuring accurate and timely information is provided via email and phone. Answer incoming calls and accurately direct callers to the appropriate Team Member. Greet, receive, and assist guests, couriers, and vendors in a professional and welcoming manner. Sort and distribute incoming mail and packages on the same business day, and prepare outgoing mail. Act as the primary internal point of contact for office and kitchen supplies, working directly with suppliers and vendors, and monitor supply usage and reorder as needed Manage multiple Eminence inboxes, including responding and forwarding emails to the appropriate Team Member when necessary Manage Team Member and Rep Supply accounts within Salesforce and ERP systems. Compile and distribute daily shipping reports to relevant teams. Run weekly transaction reports identifying outstanding orders requiring follow-up and collaborate with teams to resolve issues. Manage the creation of internal department accounts and buyers, and submit orders as requested. Handle all invoicing duties, ensuring daily emails are sent and requested invoices are provided promptly. Manage new launch mailing replacements and respond to related inquiries accurately and efficiently. QualificationsMinimum 2 years of experience working with multi-line phone systems Minimum 2 years of Customer Service, administrative support, reception, or similar office-based experience Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Familiarity with Salesforce and accounting software (SAGE ERP/Accpac) is considered an asset Basic understanding of accounting procedures and experience with product returns and exchanges is an asset Background in esthetics, health, or beauty industries is desirable Strong verbal and written communication skills, with the ability to build positive and cooperative working relationships Exceptional Customer Service skills with demonstrated conflict resolution and problem-solving abilities Comfortable navigating OMS, ERP, and order‑management systems Ability to work independently with minimal supervision while exercising discretion and sound judgment Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application
Please submit a resume with a cover letter.
Closing date for applications: Monday, March 9th, 2026 at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite a minimum of 1 day per week.
Role Summary
As the Order Services Team Lead, you will be providing leadership and support to the Order Services team, delivering hands-on guidance, coaching, and achievement of daily SLAs with a vital focus on delivering word-class Customer Service to Eminence Customers and internal teams. In this role, you will be responsible for Eminence account creations, shipping inquiries, return and Customer Care support, and provide coverage for Order Services Representatives, Order Services Supervisor and Retail Order Services Supervisor as needed. You will also be reporting directly to the Order Services Supervisor.
ResponsibilitiesSupport the Order Services Supervisor in leading daily team operations, helping manage priorities, workloads, and expectations Provide day‑to‑day coaching, workflow guidance, and feedback to Order Services Representatives to strengthen accuracy, efficiency, and customer experience Act as the team's go‑to resource for system questions, workflow clarifications, and Eminence policies Manage the Order Services and Customer Care shared inboxes and Trello board, triaging requests and assigning work appropriately Triage frontline escalations, resolving issues or routing to the Order Services Supervisor or Retail Order Services Supervisor as needed Support Order Services Representatives in handling complex customer inquiries, exceptions, or system-related questions Partner with internal teams to resolve order‑related, account, shipping, or documentation issues. Support execution of workflow changes, new procedures, and launch‑related communications to ensure team clarity and readiness Lead and support the Order Services Team in maintaining the workflows for reviewing new account requests, sending and managing Docusign paperwork, submitting replacements and opening orders for Spa Partners, maintaining accurate logs of Spa Partner interactions, and generating pay-by-links Oversee the tracking of product batches to maintain quality control and quality in-take logs are completed Oversee the investigation of product batches in order to proactively prevent shipping of any products that could result in a return Investigate Spa Partner requests to return products and process requests as needed Provide coverage for the Retail Order Services Supervisor and Order Services Manager as needed Perform other Reception and Order Services-related duties as required QualificationsLeadership Experience – minimum 2 years Customer Service experience – minimum 2 years Background in the Esthetic or Health & Beauty industry – 1 year preferred Experience with Eminence product line – 1 year preferred Accounting software experience – asset Customer Relationship Management (CRM) software experience – asset Strong verbal and written communication skills, with the ability to support clear, professional interactions with Spa Partners and internal teams Strong interpersonal skills, reliability, and professionalism, with the ability to remain calm and supportive during busy or challenging situations Strong attention to detail, problem-solving, and organizational skills Proficiency with Microsoft Word, Excel, Outlook, and SharePoint, with confidence navigating CRM, ERP, or workflow management systems Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application
Please submit a resume with a cover letter.
Closing date for applications: Wednesday, March 11th, 2026 at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
#EminenceCareers
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
This position is required to be onsite 5 days a week.
Role Summary
In the Reception, you will play a key role in creating an exceptional experience for Retail Customers, Spa Partners, and internal teams at Eminence. As the first point of contact, you will deliver Extraordinary Service by warmly greeting callers and visitors, directing inquiries, and supporting Spa Partners, Retail Customers, and Eminence Team Members. Additionally, you will be responsible for completing administrative duties that keep daily operations running smoothly, including order and return processing. You will be reporting directly to the Order Services Supervisor.
ResponsibilitiesDeliver outstanding Customer Service in all interactions, ensuring accurate and timely information is provided via email and phone.Answer incoming calls and accurately direct callers to the appropriate Team Member.Greet, receive, and assist guests, couriers, and vendors in a professional and welcoming manner.Sort and distribute incoming mail and packages on the same business day, and prepare outgoing mail.Act as the primary internal point of contact for office and kitchen supplies, working directly with suppliers and vendors, and monitor supply usage and reorder as neededManage multiple Eminence inboxes, including responding and forwarding emails to the appropriate Team Member when necessaryManage Team Member and Rep Supply accounts within Salesforce and ERP systems.Compile and distribute daily shipping reports to relevant teams.Run weekly transaction reports identifying outstanding orders requiring follow-up and collaborate with teams to resolve issues.Manage the creation of internal department accounts and buyers, and submit orders as requested.Handle all invoicing duties, ensuring daily emails are sent and requested invoices are provided promptly.Manage new launch mailing replacements and respond to related inquiries accurately and efficiently.QualificationsMinimum 2 years of experience working with multi-line phone systemsMinimum 2 years of Customer Service, administrative support, reception, or similar office-based experienceProficiency with Microsoft Office Suite (Word, Excel, Outlook)Familiarity with Salesforce and accounting software (SAGE ERP/Accpac) is considered an assetBasic understanding of accounting procedures and experience with product returns and exchanges is an assetBackground in esthetics, health, or beauty industries is desirableStrong verbal and written communication skills, with the ability to build positive and cooperative working relationshipsExceptional Customer Service skills with demonstrated conflict resolution and problem-solving abilitiesComfortable navigating OMS, ERP, and order‑management systemsAbility to work independently with minimal supervision while exercising discretion and sound judgmentTotal RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards The Application
Please submit a resume with a cover letter.
Closing date for applications: Monday, March 9th, 2026 at 9pm PST.
Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.
Role SummaryAs the Learning & Development Coordinator, you will play a critical role in supporting the planning, coordination, and administration of learning initiatives across the organization including launches, promotions and company-wide operational training. You will also work closely with cross‑functional teams to ensure learning materials, documentation, and project milestones are well organized, aligned, and delivered on time. You will be reporting directly to the Senior Manager of Learning & Development.
ResponsibilitiesAssist with creating and updating learning materials, including presentations, facilitator guides, job aids, and eLearning contentProvide quality assurance on learning materials by proof-reading the content, checking learner accessibility and ensuring course functionality such as links and quizzes are working as expectedProvide planning and operational support for events and webinars requiring Learning and Development involvement, including, but not limited to, Launch Essentials Live, webinars, recorded demonstrations and internal events.Set up events/webinars, including scheduling and configuring the session requirements, organizing dry-run sessions, filming, room set-up, and coordination of props and support materialsSupport facilitators during the event/webinar as a producer by moderating the chat, polls, Q&A, and troubleshoot when necessaryManage learning administration tasks such as course scheduling, registration, communications, and tracking participationCreate, organize and maintain Learning & Development documentation (training materials, project plans, trackers, SOPs, and reports).Track key deliverables, dependencies, and deadlines to support timely completion of learning initiatives.Use Excel and SmartSheet to build and maintain trackers, schedules, dashboards, and basic reportsPartner with the Senior Manager of Learning & Development and cross-functional stakeholders to outline work back dates and deliverables for each event/webinar
QualificationsCompletion of a post-secondary program in Administration or Human Resources or related field plus 3-4 years of experience in a junior HR role or an equivalent combination of education and experience3+ years providing coordinator support for cross functional teamsAdvanced proficiency in MS Office (MS Excel, Word, PowerPoint, Outlook)2+ years' experience with SharePoint or other document management platformsKnowledge and experience using Project Management tools such as Smartsheet -preferredDesktop publishing experience especially with InDesign-preferredEducation program administration experience (including instructor-led and eLearning) – preferredStrong people and communication skills with the ability to collaborate effectively across teams and levelsProactive, highly organized and extremely detail-orientedDemonstrated responsibility and ownership – ability to see things through and manage tasks and projects to completion
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application Please submit a resume with a cover letter.Closing date for applications: Monday, March 9th, 2026, at 9pm PST.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.
Role SummaryAs the Learning & Development Coordinator, you will play a critical role in supporting the planning, coordination, and administration of learning initiatives across the organization including launches, promotions and company-wide operational training. You will also work closely with cross‑functional teams to ensure learning materials, documentation, and project milestones are well organized, aligned, and delivered on time. You will be reporting directly to the Senior Manager of Learning & Development.
ResponsibilitiesAssist with creating and updating learning materials, including presentations, facilitator guides, job aids, and eLearning contentProvide quality assurance on learning materials by proof-reading the content, checking learner accessibility and ensuring course functionality such as links and quizzes are working as expectedProvide planning and operational support for events and webinars requiring Learning and Development involvement, including, but not limited to, Launch Essentials Live, webinars, recorded demonstrations and internal events.Set up events/webinars, including scheduling and configuring the session requirements, organizing dry-run sessions, filming, room set-up, and coordination of props and support materialsSupport facilitators during the event/webinar as a producer by moderating the chat, polls, Q&A, and troubleshoot when necessaryManage learning administration tasks such as course scheduling, registration, communications, and tracking participationCreate, organize and maintain Learning & Development documentation (training materials, project plans, trackers, SOPs, and reports).Track key deliverables, dependencies, and deadlines to support timely completion of learning initiatives.Use Excel and SmartSheet to build and maintain trackers, schedules, dashboards, and basic reportsPartner with the Senior Manager of Learning & Development and cross-functional stakeholders to outline work back dates and deliverables for each event/webinar
QualificationsCompletion of a post-secondary program in Administration or Human Resources or related field plus 3-4 years of experience in a junior HR role or an equivalent combination of education and experience3+ years providing coordinator support for cross functional teamsAdvanced proficiency in MS Office (MS Excel, Word, PowerPoint, Outlook)2+ years' experience with SharePoint or other document management platformsKnowledge and experience using Project Management tools such as Smartsheet -preferredDesktop publishing experience especially with InDesign-preferredEducation program administration experience (including instructor-led and eLearning) – preferredStrong people and communication skills with the ability to collaborate effectively across teams and levelsProactive, highly organized and extremely detail-orientedDemonstrated responsibility and ownership – ability to see things through and manage tasks and projects to completion
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application Please submit a resume with a cover letter.Closing date for applications: Monday, March 9th, 2026, at 9pm PST.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
This position is required to be onsite 5 days a week.
Role SummaryIn the Reception, you will play a key role in creating an exceptional experience for Retail Customers, Spa Partners, and internal teams at Eminence. As the first point of contact, you will deliver Extraordinary Service by warmly greeting callers and visitors, directing inquiries, and supporting Spa Partners, Retail Customers, and Eminence Team Members. Additionally, you will responsible for completing administrative duties that keep daily operations running smoothly, including order and return processing. In this role, you will be reporting directly to the Order Services Supervisor.
ResponsibilitiesDeliver outstanding Customer Service in all interactions, ensuring accurate and timely information is provided via email and phone.Answer incoming calls and accurately direct callers to the appropriate Team Member.Greet, receive, and assist guests, couriers, and vendors in a professional and welcoming manner.Sort and distribute incoming mail and packages on the same business day, and prepare outgoing mail.Act as the primary internal point of contact for office and kitchen supplies, working directly with suppliers and vendors, and monitor supply usage and reorder as neededManage multiple Eminence inboxes, including responding and forwarding emails to the appropriate Team Member when necessaryManage Team Member and Rep Supply accounts within Salesforce and ERP systems.Compile and distribute daily shipping reports to relevant teams.Run weekly transaction reports identifying outstanding orders requiring follow-up and collaborate with teams to resolve issues.Manage the creation of internal department accounts and buyers, and submit orders as requested.Handle all invoicing duties, ensuring daily emails are sent and requested invoices are provided promptly.Manage new launch mailing replacements and respond to related inquiries accurately and efficiently.
QualificationsMinimum 2 years of experience working with multi-line phone systemsMinimum 2 years of Customer Service, administrative support, reception, or similar office-based experienceProficiency with Microsoft Office Suite (Word, Excel, Outlook)Familiarity with Salesforce and accounting software (SAGE ERP/Accpac) is considered an assetBasic understanding of accounting procedures and experience with product returns and exchanges is an assetBackground in esthetics, health, or beauty industries is desirableStrong verbal and written communication skills, with the ability to build positive and cooperative working relationshipsExceptional Customer Service skills with demonstrated conflict resolution and problem-solving abilitiesComfortable navigating OMS, ERP, and order‑management systemsAbility to work independently with minimal supervision while exercising discretion and sound judgment
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application Please submit a resume with a cover letter.Closing date for applications: Monday, March 9th, 2026 at 9pm PST.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
This position is required to be onsite 5 days a week.
Role SummaryIn the Reception, you will play a key role in creating an exceptional experience for Retail Customers, Spa Partners, and internal teams at Eminence. As the first point of contact, you will deliver Extraordinary Service by warmly greeting callers and visitors, directing inquiries, and supporting Spa Partners, Retail Customers, and Eminence Team Members. Additionally, you will responsible for completing administrative duties that keep daily operations running smoothly, including order and return processing. In this role, you will be reporting directly to the Order Services Supervisor.
ResponsibilitiesDeliver outstanding Customer Service in all interactions, ensuring accurate and timely information is provided via email and phone.Answer incoming calls and accurately direct callers to the appropriate Team Member.Greet, receive, and assist guests, couriers, and vendors in a professional and welcoming manner.Sort and distribute incoming mail and packages on the same business day, and prepare outgoing mail.Act as the primary internal point of contact for office and kitchen supplies, working directly with suppliers and vendors, and monitor supply usage and reorder as neededManage multiple Eminence inboxes, including responding and forwarding emails to the appropriate Team Member when necessaryManage Team Member and Rep Supply accounts within Salesforce and ERP systems.Compile and distribute daily shipping reports to relevant teams.Run weekly transaction reports identifying outstanding orders requiring follow-up and collaborate with teams to resolve issues.Manage the creation of internal department accounts and buyers, and submit orders as requested.Handle all invoicing duties, ensuring daily emails are sent and requested invoices are provided promptly.Manage new launch mailing replacements and respond to related inquiries accurately and efficiently.
QualificationsMinimum 2 years of experience working with multi-line phone systemsMinimum 2 years of Customer Service, administrative support, reception, or similar office-based experienceProficiency with Microsoft Office Suite (Word, Excel, Outlook)Familiarity with Salesforce and accounting software (SAGE ERP/Accpac) is considered an assetBasic understanding of accounting procedures and experience with product returns and exchanges is an assetBackground in esthetics, health, or beauty industries is desirableStrong verbal and written communication skills, with the ability to build positive and cooperative working relationshipsExceptional Customer Service skills with demonstrated conflict resolution and problem-solving abilitiesComfortable navigating OMS, ERP, and order‑management systemsAbility to work independently with minimal supervision while exercising discretion and sound judgment
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application Please submit a resume with a cover letter.Closing date for applications: Monday, March 9th, 2026 at 9pm PST.
Location: 530 West Broadway, Vancouver BC, CanadaCore hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite a minimum of 1 day per week.
Role SummaryAs the Order Services Team Lead, you will be providing leadership and support to the Order Services team, delivering hands-on guidance, coaching, and achievement of daily SLAs with a vital focus on delivering word-class Customer Service to Eminence Customers and internal teams. In this role, you will be responsible for Eminence account creations, shipping inquiries, return and Customer Care support, and provide coverage for Order Services Representatives, Order Services Supervisor and Retail Order Services Supervisor as needed. You will also be reporting directly to the Order Services Supervisor.
ResponsibilitiesSupport the Order Services Supervisor in leading daily team operations, helping manage priorities, workloads, and expectationsProvide day‑to‑day coaching, workflow guidance, and feedback to Order Services Representatives to strengthen accuracy, efficiency, and customer experienceAct as the team’s go‑to resource for system questions, workflow clarifications, and Eminence policiesManage the Order Services and Customer Care shared inboxes and Trello board, triaging requests and assigning work appropriatelyTriage frontline escalations, resolving issues or routing to the Order Services Supervisor or Retail Order Services Supervisor as neededSupport Order Services Representatives in handling complex customer inquiries, exceptions, or system-related questionsPartner with internal teams to resolve order‑related, account, shipping, or documentation issues.Support execution of workflow changes, new procedures, and launch‑related communications to ensure team clarity and readinessLead and support the Order Services Team in maintaining the workflows for reviewing new account requests, sending and managing Docusign paperwork, submitting replacements and opening orders for Spa Partners, maintaining accurate logs of Spa Partner interactions, and generating pay-by-linksOversee the tracking of product batches to maintain quality control and quality in-take logs are completedOversee the investigation of product batches in order to proactively prevent shipping of any products that could result in a returnInvestigate Spa Partner requests to return products and process requests as neededProvide coverage for the Retail Order Services Supervisor and Order Services Manager as neededPerform other Reception and Order Services-related duties as required
QualificationsLeadership Experience – minimum 2 yearsCustomer Service experience – minimum 2 yearsBackground in the Esthetic or Health & Beauty industry – 1 year preferredExperience with Eminence product line – 1 year preferredAccounting software experience – assetCustomer Relationship Management (CRM) software experience – assetStrong verbal and written communication skills, with the ability to support clear, professional interactions with Spa Partners and internal teamsStrong interpersonal skills, reliability, and professionalism, with the ability to remain calm and supportive during busy or challenging situationsStrong attention to detail, problem-solving, and organizational skillsProficiency with Microsoft Word, Excel, Outlook, and SharePoint, with confidence navigating CRM, ERP, or workflow management systems
Total RewardsCompetitive salary, quarterly and annual bonuses based on individual and company goals100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discountsFocus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application Please submit a resume with a cover letter.Closing date for applications: Wednesday, March 11th, 2026 at 9pm PST.
