TruStone Receptionist/Inforce Customer Service Administrator Location: In person - Burnaby, BC TruStone is looking to hire a Receptionist/Customer Service Administrator to join our Customer Service team! About us TruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships. We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors. TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers. Why pursue this opportunity Impactful work - get the opportunity to work on meaningful daily tasks that have a positive impact on the business for our advisors, their clients and our company. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution for our advisors and colleagues. Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment. What you’ll be working on Build and maintain a positive relationship with our customers and colleagues; interact effectively with each one based on their needs and preferences Independently respond to queries and requests for information from our customers by phone, email, and in-person Support for Reception/Front Desk activities Prioritize workload based on the importance and time sensitivity of each task Contacting insurance carriers Provide prompt, professional, knowledgeable and accurate customer service to advisors Respond and adjudicate inforce inquiries such as beneficiary changes, surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc. Update and maintain systems (i.e. tasks, documents, diarizing) Perform other related activities and participate in ad hoc projects, as necessary or assigned What we’re looking for you to have Customer service experience (2 years min) Knowledge of insurance industry (preferred 2+ years) System expertise - Wealthserv, SharePoint, Microsoft suite Strong communication, customer service and interpersonal skills Ability to work independently, prioritize and balance multiple tasks or projects and is able to work under pressure Ability to research, analyze, evaluate, integrate ideas and problem solve Second language (Mandarin and/or Cantonese) is strongly preferred If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with advisors, business partners and colleagues. Beyond the salary For regular full-time positions, TruStone offers a comprehensive total rewards package that includes: Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Get to know us TruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
TruStone Receptionist/Inforce Customer Service Administrator Location: In person - Burnaby, BCTruStone is looking to hire a Receptionist/Customer Service Administrator to join our Customer Service teamAbout usTruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships.We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors.TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers.Why pursue this opportunityImpactful work - get the opportunity to work on meaningful daily tasks that have a positive impact on the business for our advisors, their clients and our company.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution for our advisors and colleagues.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.What you'll be working onBuild and maintain a positive relationship with our customers and colleagues; interact effectively with each one based on their needs and preferencesIndependently respond to queries and requests for information from our customers by phone, email, and in-personSupport for Reception/Front Desk activitiesPrioritize workload based on the importance and time sensitivity of each taskContacting insurance carriersProvide prompt, professional, knowledgeable and accurate customer service to advisorsRespond and adjudicate inforce inquiries such as beneficiary changes, surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc.Update and maintain systems (i.e. tasks, documents, diarizing)Perform other related activities and participate in ad hoc projects, as necessary or assignedWhat we're looking for you to haveCustomer service experience (2 years min)Knowledge of insurance industry (preferred 2+ years)System expertise - Wealthserv, SharePoint, Microsoft suiteStrong communication, customer service and interpersonal skillsAbility to work independently, prioritize and balance multiple tasks or projects and is able to work under pressureAbility to research, analyze, evaluate, integrate ideas and problem solveSecond language (Mandarin and/or Cantonese) is strongly preferredIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with advisors, business partners and colleagues.Beyond the salaryFor regular full-time positions, TruStone offers a comprehensive total rewards package that includes:Company pensionDental careDisability insuranceEmployee assistance programExtended health careLife insurancePaid time offGet to know usTruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
Director IT Risk & Compliance
Location: Hybrid, Toronto or Kingston
Empire Life is looking to hire a Director IT Risk & Compliance to join our Information Technology team! This role plays a critical part in supporting IT’s ownership and management of risks, governance, regulation and compliance inherent within the IT’s domain. The incumbent will support the design of and take ownership in implementing and maintaining robust internal controls to ensure a compliant and well-governed operating environment. This role will lead the management of risks inherent within the business unit’s activities, working closely within the business unit to ensure policies owned by the business unit are appropriate, compliant and auditable.
In collaboration with key departments, including Risk Management, Corporate Compliance, Audit Services, and Legal, this role will also ensure IT's adherence to internal risk management policies and practices and external regulatory requirements, while promoting efficient, streamlined processes that drive operational excellence.
The position operates within a matrix reporting structure, directly reporting to the SVP, IT and CTO while maintaining functional accountability through a dotted-line relationship with the Chief Risk Officer and a dotted-line relationship with the Chief Compliance Officer as required for the BUCO role and/or other duties as appropriate.
Why pursue this opportunityThe role - this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact.
Assume a pivotal leadership position - harness your expertise to deliver impactful results, shaping and leading your area with experienced foresight.
Influence and innovate at the highest level - we welcome leaders who bring a dynamic blend of fresh perspectives and leading practices to steer our strategic course.
What you’ll be working on
Risk ManagementIdentifies IT risks, ensuring appropriate controls and monitoring mechanisms are in place.Identifies emerging risks and works within IT to qualify the exposure of the emerging risks and their potential impact on the business.Collaborates with Risk Management to develop reporting to assist the division in executing on expectations of the Company’s Enterprise Risk Management Framework including the maintenance of various inventories and/or other databases.Participates in Committees for various initiatives to identify operational risk & recommend appropriate controls and mitigation activities.Participates in the company wide project to identify risk from third party providers and create appropriate documentation, administration, reporting, and regulatory complaint practices.Participates in all corporate cyber risk programs providing input and ensuring compliance processes are communicated within IT.Regulatory ComplianceSupports the business unit in achieving and maintaining a compliant operating environment including acting as the Business Unit Compliance Officer (BUCO) for ITStays abreast of regulatory changes impacting IT, ensuring the company adheres to relevant laws and regulationsSupports the response to inquiries from regulatory agenciesParticipates in regulatory consultations and provides guidance and support to other staff on divisional regulatory and compliance matters.Prepares and/or provides information required for regulatory reportsConsistent with internal guidelines that respond to regulatory requirements, ensures that IT establishes and maintains effective mechanisms to identify, verify, and mitigate compliance risks, including the completion of annual RCM testingGovernance and OperationsCollaborates with internal and company-wide stakeholders to review and enhance divisionally or functionally owned policies and governance practices, ensuring alignment with best practices and regulatory requirementsIn conjunction with the oversight functions, understand the impact of legislative, regulatory and compliance changes on current procedures, processes and administrative systems/tools; provide summary and actionable recommendations to IT management.Ensures IT practices align with company-wide policies through ongoing monitoring and policy review, including tracking and reportingLeads IT's Business Continuity Management efforts, ensuring alignment with corporate commitments and coordinating related activitiesAudit Coordination and ControlsCoordinates IT responses to internal and external audits, keeping management informed of audit progress and outcomesCollaborates with Internal Audit to evaluate internal controls, identifying and implementing opportunities for improvement including addressing any findingsCollaborates with Internal Audit to coordinate overall audit activity, scope, planning and timing with ITEvaluates and improves divisional/functional procedures as requiredGeneralParticipate in relevant Committees and functions as necessaryLeads (or be accountable for) investigations into privacy breaches and incidents within IT, and supports broader investigations in alignment with Corporate Compliance, and completes and submits all required privacy reporting, with Corporate Compliance, Legal and other departmentsAccountable for the maintenance of and annual review of control documents in the Ethidex Compliance software, including an inherent risk assessment for each control objective.
What we’re looking for you to haveKnowledge of insurance regulations and compliance requirements, with the ability to adapt to evolving regulatory landscapesDemonstrated experience in internal audit, risk management, or compliance is strongly preferredBachelor’s degree in relevant field or an equivalent combination of education and professional experienceKnowledge of policy creation and management principlesStrong and broad knowledge of risk and compliance related systems, processes and methodologies used cross-organizationally and any specific to the business unit/functionExperience implementing change management initiatives in alignment with strategic goalsAnalytical and problem-solving skillsExcellent written, verbal, and interpersonal communication skills with the ability to influence and engage stakeholders at all levelsStrong relationship-building and negotiation skills, with the ability to collaborate effectively across all levels of the organizationAbility to manage multiple projects simultaneously, prioritize tasks and meet deadlinesIntegrity and discretion in handling sensitive and confidential information.If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
Director IT Risk & Compliance
Location: Hybrid, Toronto or Kingston
Empire Life is looking to hire a Director IT Risk & Compliance to join our Information Technology team! This role plays a critical part in supporting IT’s ownership and management of risks, governance, regulation and compliance inherent within the IT’s domain. The incumbent will support the design of and take ownership in implementing and maintaining robust internal controls to ensure a compliant and well-governed operating environment. This role will lead the management of risks inherent within the business unit’s activities, working closely within the business unit to ensure policies owned by the business unit are appropriate, compliant and auditable.
In collaboration with key departments, including Risk Management, Corporate Compliance, Audit Services, and Legal, this role will also ensure IT's adherence to internal risk management policies and practices and external regulatory requirements, while promoting efficient, streamlined processes that drive operational excellence.
The position operates within a matrix reporting structure, directly reporting to the SVP, IT and CTO while maintaining functional accountability through a dotted-line relationship with the Chief Risk Officer and a dotted-line relationship with the Chief Compliance Officer as required for the BUCO role and/or other duties as appropriate.
Why pursue this opportunityThe role - this is a new position and your chance to join a growing team, while being provided the opportunity to make an impact.
Assume a pivotal leadership position - harness your expertise to deliver impactful results, shaping and leading your area with experienced foresight.
Influence and innovate at the highest level - we welcome leaders who bring a dynamic blend of fresh perspectives and leading practices to steer our strategic course.
What you’ll be working on
Risk ManagementIdentifies IT risks, ensuring appropriate controls and monitoring mechanisms are in place.Identifies emerging risks and works within IT to qualify the exposure of the emerging risks and their potential impact on the business.Collaborates with Risk Management to develop reporting to assist the division in executing on expectations of the Company’s Enterprise Risk Management Framework including the maintenance of various inventories and/or other databases.Participates in Committees for various initiatives to identify operational risk & recommend appropriate controls and mitigation activities.Participates in the company wide project to identify risk from third party providers and create appropriate documentation, administration, reporting, and regulatory complaint practices.Participates in all corporate cyber risk programs providing input and ensuring compliance processes are communicated within IT.Regulatory ComplianceSupports the business unit in achieving and maintaining a compliant operating environment including acting as the Business Unit Compliance Officer (BUCO) for ITStays abreast of regulatory changes impacting IT, ensuring the company adheres to relevant laws and regulationsSupports the response to inquiries from regulatory agenciesParticipates in regulatory consultations and provides guidance and support to other staff on divisional regulatory and compliance matters.Prepares and/or provides information required for regulatory reportsConsistent with internal guidelines that respond to regulatory requirements, ensures that IT establishes and maintains effective mechanisms to identify, verify, and mitigate compliance risks, including the completion of annual RCM testingGovernance and OperationsCollaborates with internal and company-wide stakeholders to review and enhance divisionally or functionally owned policies and governance practices, ensuring alignment with best practices and regulatory requirementsIn conjunction with the oversight functions, understand the impact of legislative, regulatory and compliance changes on current procedures, processes and administrative systems/tools; provide summary and actionable recommendations to IT management.Ensures IT practices align with company-wide policies through ongoing monitoring and policy review, including tracking and reportingLeads IT's Business Continuity Management efforts, ensuring alignment with corporate commitments and coordinating related activitiesAudit Coordination and ControlsCoordinates IT responses to internal and external audits, keeping management informed of audit progress and outcomesCollaborates with Internal Audit to evaluate internal controls, identifying and implementing opportunities for improvement including addressing any findingsCollaborates with Internal Audit to coordinate overall audit activity, scope, planning and timing with ITEvaluates and improves divisional/functional procedures as requiredGeneralParticipate in relevant Committees and functions as necessaryLeads (or be accountable for) investigations into privacy breaches and incidents within IT, and supports broader investigations in alignment with Corporate Compliance, and completes and submits all required privacy reporting, with Corporate Compliance, Legal and other departmentsAccountable for the maintenance of and annual review of control documents in the Ethidex Compliance software, including an inherent risk assessment for each control objective.
What we’re looking for you to haveKnowledge of insurance regulations and compliance requirements, with the ability to adapt to evolving regulatory landscapesDemonstrated experience in internal audit, risk management, or compliance is strongly preferredBachelor’s degree in relevant field or an equivalent combination of education and professional experienceKnowledge of policy creation and management principlesStrong and broad knowledge of risk and compliance related systems, processes and methodologies used cross-organizationally and any specific to the business unit/functionExperience implementing change management initiatives in alignment with strategic goalsAnalytical and problem-solving skillsExcellent written, verbal, and interpersonal communication skills with the ability to influence and engage stakeholders at all levelsStrong relationship-building and negotiation skills, with the ability to collaborate effectively across all levels of the organizationAbility to manage multiple projects simultaneously, prioritize tasks and meet deadlinesIntegrity and discretion in handling sensitive and confidential information.If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
TruStone Receptionist/Inforce Customer Service Administrator Location: In person - Burnaby, BC
TruStone is looking to hire a Receptionist/Customer Service Administrator to join our Customer Service team!
About usTruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships.We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors.TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers.
Why pursue this opportunityImpactful work - get the opportunity to work on meaningful daily tasks that have a positive impact on the business for our advisors, their clients and our company.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution for our advisors and colleagues.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working onBuild and maintain a positive relationship with our customers and colleagues; interact effectively with each one based on their needs and preferencesIndependently respond to queries and requests for information from our customers by phone, email, and in-personSupport for Reception/Front Desk activitiesPrioritize workload based on the importance and time sensitivity of each taskContacting insurance carriersProvide prompt, professional, knowledgeable and accurate customer service to advisorsRespond and adjudicate inforce inquiries such as beneficiary changes, surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc.Update and maintain systems (i.e. tasks, documents, diarizing)Perform other related activities and participate in ad hoc projects, as necessary or assigned
What we’re looking for you to haveCustomer service experience (2 years min)Knowledge of insurance industry (preferred 2+ years)System expertise - Wealthserv, SharePoint, Microsoft suiteStrong communication, customer service and interpersonal skillsAbility to work independently, prioritize and balance multiple tasks or projects and is able to work under pressureAbility to research, analyze, evaluate, integrate ideas and problem solveSecond language (Mandarin and/or Cantonese) is strongly preferredIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with advisors, business partners and colleagues.
Beyond the salaryFor regular full-time positions, TruStone offers a comprehensive total rewards package that includes:Company pensionDental careDisability insuranceEmployee assistance programExtended health careLife insurancePaid time off
Get to know usTruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.
We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
TruStone Receptionist/Inforce Customer Service Administrator Location: In person - Burnaby, BC
TruStone is looking to hire a Receptionist/Customer Service Administrator to join our Customer Service team!
About usTruStone Financial Inc. (TSF), is redefining an industry by providing independent financial advisors exceptional service and developing meaningful relationships.We are an MGA (Managing General Agent), an intermediary contracted by insurers to operate on their behalf to facilitate sales and support of life and health insurance and investment products by independent, contracted and licensed insurance advisors. With an emphasis on training, marketing, and technology, TSF is continually innovating to provide the highest level of service possible for our advisors.TSF is proud to cultivate and sustain long lasting relationships with our advisors, employees, and suppliers.
Why pursue this opportunityImpactful work - get the opportunity to work on meaningful daily tasks that have a positive impact on the business for our advisors, their clients and our company.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution for our advisors and colleagues.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working onBuild and maintain a positive relationship with our customers and colleagues; interact effectively with each one based on their needs and preferencesIndependently respond to queries and requests for information from our customers by phone, email, and in-personSupport for Reception/Front Desk activitiesPrioritize workload based on the importance and time sensitivity of each taskContacting insurance carriersProvide prompt, professional, knowledgeable and accurate customer service to advisorsRespond and adjudicate inforce inquiries such as beneficiary changes, surrender requests, address changes, banking changes, ownership, premium inquiries, death claims, etc.Update and maintain systems (i.e. tasks, documents, diarizing)Perform other related activities and participate in ad hoc projects, as necessary or assigned
What we’re looking for you to haveCustomer service experience (2 years min)Knowledge of insurance industry (preferred 2+ years)System expertise - Wealthserv, SharePoint, Microsoft suiteStrong communication, customer service and interpersonal skillsAbility to work independently, prioritize and balance multiple tasks or projects and is able to work under pressureAbility to research, analyze, evaluate, integrate ideas and problem solveSecond language (Mandarin and/or Cantonese) is strongly preferredIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with advisors, business partners and colleagues.
Beyond the salaryFor regular full-time positions, TruStone offers a comprehensive total rewards package that includes:Company pensionDental careDisability insuranceEmployee assistance programExtended health careLife insurancePaid time off
Get to know usTruStone is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.
We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
TruStone welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .
Bilingual Digital Support Coordinator (18-month Contract)Location: Anywhere in Canada
Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team for an 18-month contract!
The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Managers, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Digital Support.
Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you’ll be working onAccurately respond to support requests (calls, emails, chats, tickets), meeting or exceeding agreed-upon service levelsMaintain knowledge and provide technical support for our evolving digital platforms including: Advisor Dashboard, Business Centre, eVision, and Fast and Full (Insurance and Investments)Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experienceSupport the National Sales Team and Marketing and Strategic Account Managers in their achievement of defined digital sales targets for Advisor Referral Program, Go EmpireConduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full and Direct to ConsumerCoordinate client lead referral tracking between sales, marketing, customer service and Distribution PartnersRespond to enquiries from Distribution Partners inquiring for Digital Programs with a timely, quality response.Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiriesGenerate sales reports that support digital initiatives such as GoEmpire, ARP, IARPParticipate in weekly digital support meetings Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM databaseCollaborate and foster a positive team environment with the Retail Distribution teamBuild and maintain knowledge and understanding of Empire Life productsParticipate in project work as an individual or member of a teamAct as a liaison between Distribution and business partners to solve issues efficiently and on time Provide training on digital platforms with internal or external partners when neededUpon request, conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various project teams prior to launching a new feature in digital platformsUpon request, assist with compiling the data required for MGA User auditsHandling CITS (Computer and Information Technology Services) Feed inquiries: maintenance, looking into missing feeds, escalating when necessary
What we’re looking for you to have3+ years office administration experience requiredExceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systemsExperience with CRM/MD Experience in sales support an assetSales, marketing and/or promotions experience an assetInsurance and/or financial services industry experience an assetBilingualism (English/French) is requiredPost-secondary education an assetAttention to detailExceptional organizational skillsAbility to prioritize and balance multiple tasks and projectsWell-developed verbal and written communication skillsWell-developed problem resolution skills
Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.
Bilingual Digital Support Coordinator (18-month Contract)Location: Anywhere in Canada
Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team for an 18-month contract!
The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Managers, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Digital Support.
Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you’ll be working onAccurately respond to support requests (calls, emails, chats, tickets), meeting or exceeding agreed-upon service levelsMaintain knowledge and provide technical support for our evolving digital platforms including: Advisor Dashboard, Business Centre, eVision, and Fast and Full (Insurance and Investments)Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experienceSupport the National Sales Team and Marketing and Strategic Account Managers in their achievement of defined digital sales targets for Advisor Referral Program, Go EmpireConduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full and Direct to ConsumerCoordinate client lead referral tracking between sales, marketing, customer service and Distribution PartnersRespond to enquiries from Distribution Partners inquiring for Digital Programs with a timely, quality response.Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiriesGenerate sales reports that support digital initiatives such as GoEmpire, ARP, IARPParticipate in weekly digital support meetings Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM databaseCollaborate and foster a positive team environment with the Retail Distribution teamBuild and maintain knowledge and understanding of Empire Life productsParticipate in project work as an individual or member of a teamAct as a liaison between Distribution and business partners to solve issues efficiently and on time Provide training on digital platforms with internal or external partners when neededUpon request, conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various project teams prior to launching a new feature in digital platformsUpon request, assist with compiling the data required for MGA User auditsHandling CITS (Computer and Information Technology Services) Feed inquiries: maintenance, looking into missing feeds, escalating when necessary
What we’re looking for you to have3+ years office administration experience requiredExceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systemsExperience with CRM/MD Experience in sales support an assetSales, marketing and/or promotions experience an assetInsurance and/or financial services industry experience an assetBilingualism (English/French) is requiredPost-secondary education an assetAttention to detailExceptional organizational skillsAbility to prioritize and balance multiple tasks and projectsWell-developed verbal and written communication skillsWell-developed problem resolution skills
Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.
Bilingual Digital Support Coordinator (18-month Contract)Location: Anywhere in Canada
Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team for an 18-month contract!
The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Managers, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Digital Support.
Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you’ll be working onAccurately respond to support requests (calls, emails, chats, tickets), meeting or exceeding agreed-upon service levelsMaintain knowledge and provide technical support for our evolving digital platforms including: Advisor Dashboard, Business Centre, eVision, and Fast and Full (Insurance and Investments)Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experienceSupport the National Sales Team and Marketing and Strategic Account Managers in their achievement of defined digital sales targets for Advisor Referral Program, Go EmpireConduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full and Direct to ConsumerCoordinate client lead referral tracking between sales, marketing, customer service and Distribution PartnersRespond to enquiries from Distribution Partners inquiring for Digital Programs with a timely, quality response.Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiriesGenerate sales reports that support digital initiatives such as GoEmpire, ARP, IARPParticipate in weekly digital support meetings Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM databaseCollaborate and foster a positive team environment with the Retail Distribution teamBuild and maintain knowledge and understanding of Empire Life productsParticipate in project work as an individual or member of a teamAct as a liaison between Distribution and business partners to solve issues efficiently and on time Provide training on digital platforms with internal or external partners when neededUpon request, conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various project teams prior to launching a new feature in digital platformsUpon request, assist with compiling the data required for MGA User auditsHandling CITS (Computer and Information Technology Services) Feed inquiries: maintenance, looking into missing feeds, escalating when necessary
What we’re looking for you to have3+ years office administration experience requiredExceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systemsExperience with CRM/MD Experience in sales support an assetSales, marketing and/or promotions experience an assetInsurance and/or financial services industry experience an assetBilingualism (English/French) is requiredPost-secondary education an assetAttention to detailExceptional organizational skillsAbility to prioritize and balance multiple tasks and projectsWell-developed verbal and written communication skillsWell-developed problem resolution skills
Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.
Bilingual Digital Support Coordinator (18-month Contract)Location: Anywhere in Canada
Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team for an 18-month contract!
The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Managers, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Digital Support.
Why pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you’ll be working onAccurately respond to support requests (calls, emails, chats, tickets), meeting or exceeding agreed-upon service levelsMaintain knowledge and provide technical support for our evolving digital platforms including: Advisor Dashboard, Business Centre, eVision, and Fast and Full (Insurance and Investments)Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experienceSupport the National Sales Team and Marketing and Strategic Account Managers in their achievement of defined digital sales targets for Advisor Referral Program, Go EmpireConduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full and Direct to ConsumerCoordinate client lead referral tracking between sales, marketing, customer service and Distribution PartnersRespond to enquiries from Distribution Partners inquiring for Digital Programs with a timely, quality response.Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiriesGenerate sales reports that support digital initiatives such as GoEmpire, ARP, IARPParticipate in weekly digital support meetings Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM databaseCollaborate and foster a positive team environment with the Retail Distribution teamBuild and maintain knowledge and understanding of Empire Life productsParticipate in project work as an individual or member of a teamAct as a liaison between Distribution and business partners to solve issues efficiently and on time Provide training on digital platforms with internal or external partners when neededUpon request, conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various project teams prior to launching a new feature in digital platformsUpon request, assist with compiling the data required for MGA User auditsHandling CITS (Computer and Information Technology Services) Feed inquiries: maintenance, looking into missing feeds, escalating when necessary
What we’re looking for you to have3+ years office administration experience requiredExceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systemsExperience with CRM/MD Experience in sales support an assetSales, marketing and/or promotions experience an assetInsurance and/or financial services industry experience an assetBilingualism (English/French) is requiredPost-secondary education an assetAttention to detailExceptional organizational skillsAbility to prioritize and balance multiple tasks and projectsWell-developed verbal and written communication skillsWell-developed problem resolution skills
Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.
