Bilingual Digital Support Coordinator Location: Anywhere in Canada
Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team!
The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Managers, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Digital Support.
Why pursue this opportunity Our mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you'll be working on Accurately respond to support requests (calls, emails, chats, tickets), meeting or exceeding agreed-upon service levels Maintain knowledge and provide technical support for our evolving digital platforms including: Advisor Dashboard, Business Centre, eVision, and Fast and Full (Insurance and Investments) Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience Support the National Sales Team and Marketing and Strategic Account Managers in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full and Direct to Consumer Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners Respond to enquiries from Distribution Partners inquiring for Digital Programs with a timely, quality response. Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiries Generate sales reports that support digital initiatives such as GoEmpire, ARP, IARP Participate in weekly digital support meetings Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database Collaborate and foster a positive team environment with the Retail Distribution team Build and maintain knowledge and understanding of Empire Life products Participate in project work as an individual or member of a team Act as a liaison between Distribution and business partners to solve issues efficiently and on time Provide training on digital platforms with internal or external partners when needed Upon request, conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various project teams prior to launching a new feature in digital platforms Upon request, assist with compiling the data required for MGA User audits Handling CITS (Computer and Information Technology Services) Feed inquiries: maintenance, looking into missing feeds, escalating when necessary
What we're looking for you to have 3+ years office administration experience required Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems Experience with CRM/MD Experience in sales support an asset Sales, marketing and/or promotions experience an asset Insurance and/or financial services industry experience an asset Bilingualism (English/French) is required Post-secondary education an asset Attention to detail Exceptional organizational skills Ability to prioritize and balance multiple tasks and projects Well-developed verbal and written communication skills Well-developed problem resolution skills
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit .
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Product Manager, Group Retirement Savings Location: Hybrid - Ontario
Empire life is looking to hire a Product Manager to join our Group Product & Marketing team!
The GRS Product Manager will support the Group Retirement Savings line of business. Group retirement plans are a terrific way for employers to support their employees' saving goals. Everyone is busy, wouldn't it be great to offer an excellent GRS product that is super easy for everyone to understand and use. As a new line of business, a strong entrepreneurial, roll-up sleeves and wear several hats mentality is needed. This is a great opportunity to help grow a new line of business. Working to grow this nascent business, you will manage all aspects of product management and development as well as being the subject matter expert for the sales team - sometimes developing and leading sales pitches with your distribution partners. This role reports into the VP Group Product and Marketing.
Why pursue this opportunity Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you'll be working on You fully understand the Group retirement savings landscape - competitive offering, how it fits with Group Benefits Direct management of all facets of the group retirement savings business with a focus on plan design and product: Launch new investment products for example, DPSP, RESP and manage product development pipeline.- leading cross functional work teams as necessary Develop and present product proposals and cost benefit business cases to Senior Management with a focus on market demand, competitive landscape, asset gathering potential, and profitability Understand competitive sponsor administration and member engagement Customer experience is paramount. You will have an in depth understanding of key audience needs including TPA/MGA partners, advisors, plan sponsors, plan members - mapping out customer journeys Research, analyze, and understand the competitive landscape, regulatory environment, and market price competitiveness Support sales and market development opportunities including sales strategies, presentations, marketing materials, pitch decks. You are the SME and help to pitch/close deals.
What we're looking for you to have 7+ years work experience in a product management/development/plan design capacity in the Group Retirement Savings space Knowledge of investment product implementation processes You get the B2B and B2B2C space You understand details matter Strong quantitative and qualitative analytical skills, able to conduct profitability analysis, pricing recommendations and ongoing business KPIs/metrics, strong proficiency with excel and pivot tables Customer centric orientation and understanding of marketing, customer needs assessment and targeting. Strong communication and presentation skills, able to prepare product marketing material, presentations, business cases, strategic plans - ability to explain complex subject matter clearly and succinctly Flexible and adaptable - you are comfortable wearing multiple hats and rolling up your sleeves to do the detailed work If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit .
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Senior Product Manager, Group Retirement Savings Location: Hybrid - Ontario
Empire life is looking to hire a Senior Product Manager to join our Group Product & Marketing team!
The GRS Product Manager will support the Group Retirement Savings line of business. Group retirement plans are a terrific way for employers to support their employees’ saving goals. Everyone is busy, wouldn’t it be great to offer an excellent GRS product that is super easy for everyone to understand and use. As a new line of business, a strong entrepreneurial, roll-up sleeves and wear several hats mentality is needed. This is a great opportunity to help grow a new line of business. Working to grow this nascent business, you will manage all aspects of product management and development as well as being the subject matter expert for the sales team – sometimes developing and leading sales pitches with your distribution partners. This role reports into the VP Group Product and Marketing.
Why pursue this opportunity Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working on You fully understand the Group retirement savings landscape – competitive offering, how it fits with Group Benefits Direct management of all facets of the group retirement savings business with a focus on plan design and product: Launch new investment products for example, DPSP, RESP and manage product development pipeline.- leading cross functional work teams as necessary Develop and present product proposals and cost benefit business cases to Senior Management with a focus on market demand, competitive landscape, asset gathering potential, and profitability Understand competitive sponsor administration and member engagement Customer experience is paramount. You will have an in depth understanding of key audience needs including TPA/MGA partners, advisors, plan sponsors, plan members – mapping out customer journeys Research, analyze, and understand the competitive landscape, regulatory environment, and market price competitiveness Support sales and market development opportunities including sales strategies, presentations, marketing materials, pitch decks. You are the SME and help to pitch/close deals.
What we’re looking for you to have 7+ years work experience in a product management/development/plan design capacity in the Group Retirement Savings space Knowledge of investment product implementation processes You get the B2B and B2B2C space You understand details matter Strong quantitative and qualitative analytical skills, able to conduct profitability analysis, pricing recommendations and ongoing business KPIs/metrics, strong proficiency with excel and pivot tables Customer centric orientation and understanding of marketing, customer needs assessment and targeting. Strong communication and presentation skills, able to prepare product marketing material, presentations, business cases, strategic plans – ability to explain complex subject matter clearly and succinctly Flexible and adaptable – you are comfortable wearing multiple hats and rolling up your sleeves to do the detailed work If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit .
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Digital Support Coordinator Location: Anywhere in Canada
Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team!
The Digital Support Coordinator supports the National Sales and Marketing team and Strategic Account Managers, in the achievement of defined digital sales targets by fulfilling administrative requirements. The incumbent is guided by defined goals and objectives and works under the moderate supervision of the Manager Digital Support.
Why pursue this opportunity Our mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
What you’ll be working on Accurately respond to support requests (calls, emails, chats, tickets), meeting or exceeding agreed-upon service levels Maintain knowledge and provide technical support for our evolving digital platforms including: Advisor Dashboard, Business Centre, eVision, and Fast and Full (Insurance and Investments) Support continuous innovation of digital assets by capturing distribution partner feedback and providing strategic recommendations to enhance user experience Support the National Sales Team and Marketing and Strategic Account Managers in their achievement of defined digital sales targets for Advisor Referral Program, Go Empire Conduct onboarding and monitoring of digital initiatives including the Advisor Referral Program, Go Empire and Fast & Full and Direct to Consumer Coordinate client lead referral tracking between sales, marketing, customer service and Distribution Partners Respond to enquiries from Distribution Partners inquiring for Digital Programs with a timely, quality response. Research, investigate and collaborate with the appropriate subject matter expert to support recommendations and provide resolution to complex problems or enquiries Generate sales reports that support digital initiatives such as GoEmpire, ARP, IARP Participate in weekly digital support meetings Communicate with Distribution Partners with a timely, quality response; update and maintain Distribution Partner contact information in the CRM database Collaborate and foster a positive team environment with the Retail Distribution team Build and maintain knowledge and understanding of Empire Life products Participate in project work as an individual or member of a team Act as a liaison between Distribution and business partners to solve issues efficiently and on time Provide training on digital platforms with internal or external partners when needed Upon request, conduct Quality Assurance (QA) and User Acceptance Testing (UAT) for various project teams prior to launching a new feature in digital platforms Upon request, assist with compiling the data required for MGA User audits Handling CITS (Computer and Information Technology Services) Feed inquiries: maintenance, looking into missing feeds, escalating when necessary
What we’re looking for you to have 3+ years office administration experience required Exceptional skills in Microsoft Office (including Word, Excel and PowerPoint) and other reporting systems Experience with CRM/MD Experience in sales support an asset Sales, marketing and/or promotions experience an asset Insurance and/or financial services industry experience an asset Bilingualism (English/French) is required Post-secondary education an asset Attention to detail Exceptional organizational skills Ability to prioritize and balance multiple tasks and projects Well-developed verbal and written communication skills Well-developed problem resolution skills
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit .
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
We are seeking a strategic and analytical leader to join our Group and Affinity Business Executive Team and the broader Insurance and Investment Executive Team as Vice-President, Group Product Actuarial. Reporting to the SVP & COO, Insurance and Investment, with a dotted line to the Chief Actuary, this role is pivotal in driving pricing strategy and analysis for our Group and Affinity product lines. As a key decision-maker, the Vice-President will provide strategic insights and direction to optimize profitability and performance. This role is responsible for analyzing both short- and long-term trends in the group insurance market, identifying unique portfolio characteristics, and shaping business strategy accordingly. Leading a team of actuaries and analysts, the Vice-President will ensure that actionable insights are delivered to senior management, maintaining a strong focus on margins and sustainable growth. Why pursue this opportunity Our mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence. Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming. Assume a pivotal leadership position - harness your expertise to deliver impactful results, shaping and leading your area with experienced foresight. Influence and innovate at the highest level- we welcome leaders who bring a dynamic blend of fresh perspectives and leading practices to steer our strategic course. What you’ll be working on Drive the development of the Group and Affinity Business Plan to optimize growth, contribution and growth in business value. Accountable for defining metrics, developing and managing financial models, and delivering clear and insightful monthly, quarterly and ad hoc reports. Develop and manage an analytics program to enhance our ability to analyze our business and to select and price risk effectively. Conduct comprehensive operational analysis and reporting that provides accurate operational performance measures and unit costs to functional and partner areas. Manage all Group actuarial pricing including the pricing and negotiation of reinsurance. Participate in Group actuarial valuations activities, as required. Collaborate with Distribution, Marketing & Product, Operations, and support services (Corporate Finance, Corporate Actuarial, IT, Risk, Legal, HR, PMO, etc.) to provide analytically driven financial insights and recommendations to Group and Affinity Business stakeholders. Provide strategic leadership, fostering a high performing team environment, by setting clear goals and objectives, evaluating skills and performance, and ensuring alignment with organizational priorities. Oversee resource allocation to support objectives effectively and regularly review responsibilities to enhance accountability and overall team effectiveness. Actively contribute to the strategic direction and continuous improvement of Empire Life’s Actuarial Program as a key member of the Actuarial Senior Leadership Team. What we’re looking for you to have Completion of FCIA designation. 15+ years of relevant actuarial work experience in the insurance / financial services industry. Pricing expertise and experience in Life and Living Benefits for Group and Individual products are required. Pricing experience in Segregated Funds is an asset. Experience working across functional teams and all levels of an organization. Outstanding written and verbal communication skills. Advanced research, analysis and decision-making skills. Ability to develop and negotiate innovative solutions. Proven project oversight and execution experience. Outstanding organizational skills with ability to manage competing priorities. Strong team building, coaching and performance management skills. Completion of a university degree with courses in mathematics, economics and / or business. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada. Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases. Annual bonus program, which recognizes both strong company performance and individual contributions, for non-sales positions. A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account. Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date. A defined contribution pension plan with generous employer matching. Top up programs for parental leave and compassionate leave. Employer-sponsored wellness and recognition programs. A cash employee referral program. To learn more about working at Empire Life, visit . Get to know us Empire Life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact (emailprotected) . #J-18808-Ljbffr
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.
Bilingual Manager, Life and Disability Claim Management Location: Remote - Anywhere in Canada
Empire life is looking to hire a Manager, Life & Disability Claim Management to join our Group Operations team!
Why pursue this opportunity Our mission - make insurance, investments and benefits simple, fast and easy for our customers. The environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals. Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
What you'll be working on Build a stable and collaborative team of disability claim management professionals Coach and mentor team members; identify employee training and development needs; participate in the hiring and employment processes for team members; set employee goals and objectives, optimize employee and team performance Deliver/support a comprehensive learning program to new employees and provide ongoing training support to team members in the effective management of claims Provide ongoing coaching and quality assurance by monitoring, observing and reviewing files to ensure sound decision making and timely customer service and adherence to standard operating procedures Monitor case management decisions to ensure that workload and case management activity is appropriately supported by claim management best practices Ensure the team is optimally staffed and operating efficiently and effectively within established best practices and service standards. Effectively utilize, interpret and apply capacity planning. Establish and meet/exceed team performance metrics As a process owner for claim management, lead and report on operational service, quality and efficiency metrics Analyze, interpret, and use data to drive operational performance Manage successfully third party relationships Foster ongoing working relationship with reinsurers and facilitate training and development, Create a culture of service excellence. Provide our customers with exceptional service and a solution oriented approach. Build strong relationships with our Plan Sponsors, working in partnership with them to address their workplace absence issues Ensure compliance with contract terms, legislation, government programs, industry standards, department best practices and overall adjudication protocols and service standards Facilitate daily team interaction and team meetings to foster a collaborative learning environment Participate in the development, management and communication of process changes, including maintenance of process documentation, letters, forms and other documents Identify opportunities to improve operational processes; develop/support and implement training programs and workflow and process improvements Act as a claims management and contract subject matter expert with all internal and external stakeholders Manage 2nd level appeals; refer 3rd level appeals to the Company Ombudsman Liaise with legal services and key internal stakeholders on litigation matters, findings and recommendations Develop and maintain Distribution Partner and Customer relationships Engage in case management related activities as required Participate in the development of the department budget and expense management Lead or participate in projects and coordinate resources and user acceptance testing to ensure success of projects
What we're looking for you to have Bilingualism (English/French) is required Completion of a university degree in business, social sciences or health sciences 5+ years of Supervisory and Disability Claim Management and/or the Rehabilitation Services field experience Supervisory experience Knowledge and familiarity with of medical terminology Solid knowledge of relevant provincial employment legislation and legal requirements Knowledge of word processing, spreadsheet, email, internet and database software Extensive knowledge of insurance industry CEBS or industry Claim designation is an asset Well developed team building, coaching and mentoring skills Well-developed communication and interpersonal skills Well-developed customer relations skills including problem-resolution & negotiation skills Well-developed analytical, evaluation and decision-making skills Ability to prioritize and balance multiple tasks or projects If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions Competitive uncapped commission for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit .
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Process Improvement Leader Location: Ontario, Canada
Empire life is looking to hire a Process Improvement Leader to join our team! We are currently looking for individuals specific to our IT and Corporate Finance business areas, however, we are accepting general applications for future positions.
Process Improvement Leaders are expected to perform well for 18 to 36 months prior to moving into other roles appropriately (Project Manager, Business Analyst, Quality Assurance, Developer, Data Analyst, Data Scientist, RPA Programmer, Operations Manager, etc.) and cycle through those roles developing broad and deep skills while increasing both expertise and scope of responsibility. Those showing strongest leadership, execution and process improvement results are targeted to move into bubble assignments on key high impact projects or operational leadership roles within 24 to 36 months.
Why pursue this opportunity
Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.
Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.
What you’ll be working on Leading process improvement projects working with a project team to achieve a step change in key business metrics Supporting development of Management Systems (process controls, metrics & reporting, training, etc.) Delivering formal and informal training with the business and new Process Improvement Leaders to train on process improvement methodology. Work Organization/Project Management: Developing and implementing plans for others, anticipating current and future needs and objectives; managing resources and ensuring tasks are completed on time and within budget Innovation: Implementing programs that encourage, recognize and reward innovative thinking; supports the introduction of new ideas, methods or processes Relationship Building: Initiating and building effective relationships with colleagues in other departments, leveraging strong interpersonal and influencing skills to support and develop effective cross-departmental relations and work initiatives
What we’re looking for you to have Degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, etc. Mix of skills developed via some combination of education & experience in: -Data Science/Analytics/Visualization, -Process Design & Systems Thinking, -Digital Development Programming, -Project Management, -Business Analytics, -Finance or Economics -or other related work or educational programs Fast learner / clear critical thinking skills Effective and concise communicator Appropriate technical experience and skill for the initial role focus (or ability to quickly learn it) Strong leadership skills Strong self initiative with ability to take ownership of challenges and take appropriate action If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit .
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.
Director, Tax, Retirement & Estate Planning
Location: Remote / Hybrid - Anywhere in Canada Empire Life is looking to hire a Tax, Retirement & Estate Planning Director to join our Retail Product and Marketing team! The Director, Tax Retirement & Estate Planning Services leads in the delivery of advanced consulting services to the distribution network. You will be guided by generally defined expectations that have tangible, measurable outcomes.
Why pursue this opportunity Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working on Ensure that Retail Investments Distribution teams remain current and proficient in product application and technical knowledge Ensure significant growth in all Retail Insurance and Investments lines of business by providing value-added services to the Sales Division staff, advisors and distribution channels. This includes regular advanced and complex cases and technical consultation. Collaborate with Retail Marketing and Product Actuarial in the effective development and delivery of specific solutions to distribution network including concept development and support Research, develop and deliver stakeholder presentations Support the development of web content, supporting materials, technical and case study application articles and marketing pieces. Research and develop technical, tax, retirement and estate planning strategy and product application presentations Monitor, interpret and communicate the impact of Federal and Provincial tax law on products, marketing, advisors and marketing materials. Act as media spokesperson for Retail Marketing and Distribution Participate in strategic and tactical planning at the retail marketing and distribution level Provide professional development support to the various distribution channels Act as a member of the Senior Management team; participate in setting corporate strategy and direction Prepare annual department performance and key performance indicators to plan
What we’re looking for you to have 8+ years work experience in a senior role with people leadership in sales and marketing Experience in the insurance/financial services industry in advanced tax retirement and estate planning Experience with insurance based products across all product categories (life, health and wealth) and related sales strategies Knowledge of word processing, spreadsheet, email, internet, database, and presentation computer software In-depth knowledge of tax, retirement and estate planning Ability to conduct research, investigate and analyze Ability to plan strategically Well-developed decision-making and problem resolution skills Well-developed mathematical skills Ability to lead/guide others Clear writing, listening and verbal communication skills excellent communication and presentation skills Flexibility and ability to travel within Canada. Working outside of regular business hours may be required CLU, CHFC, CFP, CPA or equivalent Completion of a university degree with courses in business administration If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit .
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.
Group Underwriter II
Location: Remote - Anywhere in Canada Empire life is looking to hire a Group Underwriter II to join our Group Underwriting team! The Group Underwriter reviews and assesses the risk for requests to quote (Fully insured & ASO), Amendments, and Renewals. The incumbent is guided by defined practices and guidelines and works under the supervision of the Manager, Group Underwriting (Complex).
Why pursue this opportunity Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment. What you’ll be working on Ensure that both non complex & complex requests to quote, amendments, and renewals are processed accurately and within established turnaround time to support business sales and profitability goals Lead quoting, amending and renewal activity in both the non complex and complex space with a focus on establishing and growing long term partnerships Use experience and judgment, in conjunction with Underwriting guidelines, product and service knowledge to determine optimal solutions to meet customer needs and requirements Ensure the profitability of group business through the use of subsidy application on both new business, renewals and amendments Develop and present a business case to support pricing decisions; and make decisions on final pricing within defined parameters Provide consistent interpretation of group insurance policy terms to customers and distribution partners in support of divisional goals Work collaboratively with other team members to support processing requirements Uses experience and judgment, in conjunction with Underwriting guidelines, product and services knowledge, and knowledge of government regulations, to determine optimal solutions to meet customer needs and requirements Acts as a primary point of contact with internal and external stakeholders to engage in consultative discussions to support the development of new business Consult with Underwriter colleagues or the Manager, Group Underwriting (Complex) on risk-related escalations Process risk reviews of Mergers, Breakaways, Open Enrolments, MofAs, addition or removal of a division Interacts with reinsurance providers to spread risks on retention amounts that exceed the Empire Life retention limit Proactively engages with both internal and external stakeholders to engage in discussions to support with both client acquisition and retention Acts as a key contact with distribution partners and internal stakeholders; escalates issues to management as required Practices consultative Underwriting that engages in proactive collaboration with internal and external distribution partners to develop creative solutions within defined parameters to support and achieve business objective What we’re looking for you to have 3+ years of work experience in the group insurance/financial services industry with group underwriting experience and knowledge Proven knowledge of group benefits products, contractual provisions, risk assessment, and pricing methodologies Strong critical thinking, financial analysis and interpretation; trend analysis skills and ability to communicate data outcomes appropriately into business terms Strong proficiency in Excel Strong communication and influential skills Ability to work independently and as a team member while being flexible and adaptable Ability to think logically, analyze, and solve problems Ability to organize/schedule both people and information Creative problem solver / data-based root cause solution bias Proficient in Microsoft Office Suite and able to navigate a CRM platform GBA or CEBS Designation or interest in pursuing Completion of a university degree or college diploma in a relevant field If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit . Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.
Bilingual Group Underwriter I
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Group Underwriter I to join our Group Underwriting team! The Group Underwriter Level I is an entry level underwriting opportunity focused on quoting non-complex group policies with responsibilities for administering non-complex requests to quote, amendment requests, and renewals. The incumbent is guided by defined procedural practices and works under the supervision of the Manager, Group Underwriting (Non-Complex). Why pursue this opportunity Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working on Ensure that non-complex requests to quote, amendment requests, and renewals are processed accurately and within established turnaround time to support business sales and profitability goals Support with quoting, amending, and renewal activity in the non complex space - including core, core arrangements, and specialty lines of business Use experience and judgment, in conjunction with Underwriting guidelines, product and service knowledge to determine optimal solutions to meet customer needs and requirements Ensure the profitability of group business through the use of subsidy application on both new business, renewals and amendments Develop and present a business case to support pricing decisions; conduct non-risk assessment and make decisions on final pricing within defined parameters Provide consistent interpretation of group insurance policy terms to customers and distribution partners in support of divisional goals Work collaboratively with other team members to support processing requirements Manage and execute all non complex underwriting related escalations internally within defined parameters - consulting and/or escalating to the manager where required Act as a key contact with distribution partners and internal stakeholders; escalate issues to management as required Practices consultative Underwriting that engages in proactive collaboration with internal and external distribution partners to develop creative solutions within defined parameters to support and achieve business objectives Act as a primary contact with external partners and internal stakeholders; escalate issues to management as required
What we’re looking for you to have Bilingualism in French and English is required 1+ years work experience in the group insurance/financial services industry Proven knowledge of group benefits products, contractual provisions, risk assessment, and pricing methodologies Superior customer relations skills Proficient in Microsoft Office Suite and able to navigate a CRM platform GBA or CEBS Designation or interest in pursuing Completion of a community college diploma in a relevant field Ability to work independently and as a team member Ability to think logically, analyze, and solve problems Ability to organize/schedule both people and information Creative problem solver / data-based root cause solution bias If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions Competitive uncapped commission, for sales positions A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account Flexible work arrangements and an annual allotment of personal health days. Four weeks annual vacation from hire date A defined contribution pension plan with generous employer matching Top up programs for parental leave and compassionate leave Employer-sponsored wellness and recognition programs A cash employee referral program To learn more about working at Empire Life, visit .
Get to know us Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
