Senior Product Manager (Investment Products)Location: Hybrid - Toronto
The total target compensation (TTC) range, including salary and target bonus, is $125,440 - $174,720. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.
Empire Life is looking to hire a Senior Product Manager (Investment Products) to join our Investment Products & Marketing team! We are actively seeking candidates to fill a current, open position.
As a Senior Product Manager, you cultivate market, competitor, and customer insights to inform strategies and tactics that will drive the adoption of, and sales of, Empire Life’s investment products.
The Senior Product Manager is an experienced product management professional with strategic-thinking capabilities, as well as the strong influencing and execution skills that are required for success in a fast-paced, high-growth environment.
Hyper-focused on growth, you proactively gather and share market sales insights and competitive feedback to inform strategies, help set the product roadmap, and grow market share for our product solutions. You learn quickly, communicate clearly, collaborate effectively, and act decisively. Your accountabilities span across Empire Life’s Investment Product portfolio, including segregated funds, GICs and annuities. You may also have accountability for one or two direct reports.
Why pursue this opportunity
Play an integral role - this is an opportunity that allows you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working onDay-to-Day Product Management: Act as key contact and subject matter expert/owner for sales and internal partners on existing products; respond to inquiries in an effective and timely manner. Manage and oversee updates to product and fund-related materials and tools.Competitive Intelligence: Proactively track and analyze competitor’s products, funds, programs and positioning to ensure that Empire has a strong value proposition. ; Create and update materials and communicate this information to the Sales and Marketing teams and other key stakeholders.Product Support & Training: Develop and maintain strong working relationships as the trusted subject matter expert with key internal stakeholders and distribution partners. Provide ongoing education on existing products and product features to key stakeholders, sales, and distribution partners.Product Development: Identify opportunities, develop business cases, support product and fund launch documents, and lead the implementation of approved plans to support Retail priorities. Product Marketing: Provide input and recommendations into product and marketing plans for existing and new products and funds. Lead the development and implementation of materials, tools and calculators in partnership with key internal stakeholders.Product Messaging & Promotion: Support sales objectives through identification, development and delivery of compelling product presentations, materials and effective sales tools for target audiences.Regulatory & Compliance: Understand, interpret, and make recommendations about the impact of regulatory changes on the product line. Support implementation of new regulatory requirements, as needed. Represent Investment Product & Marketing on regulatory and compliance committees.Product Analytics: Provide ongoing tracking, monitoring and analysis for existing products and funds for Retail Investment Product management.Process Improvement: Support and identify opportunities to improve automation, improve business efficiency and processes using technical tools and resources. People Management: Provide leadership, oversight, direction and coaching to Assistant Product Managers (if applicable).
What we’re looking for you to have5-8+ years’ work experience in product management in the investment or financial services industry at a bank, mutual fund, or insurance company. Segregated fund product experience strongly preferred.Minimum 5 years as a proven product manager with experience producing tangible business results and demonstrated success launching new products and/or funds.Completion of an undergraduate university degree, with courses in business administration, marketing, or finance. MBA degree is an asset.Completion of CSC or IFIC courses preferred and CFP or CFA designations are an asset.Strong understanding of segregated fund products, investment industry, regulatory environments and competitive landscape.Strong understanding of sales concepts, distribution channels and strategies.Self-starter; able to determine own path to success, rather than needing extensive direction.Experience building persuasive product marketing briefs, marketing plans and business plans.Demonstrated ability to initiate and build effective relationships with colleagues in other departments including support and development of cross-departmental relations and work initiatives.Experience developing and delivering compelling presentations and marketing materials. Strong public speaking skills and experience presenting to small and large audiences.Strong project management capabilities with an emphasis on attention to detail Highly analytical, ability to conduct research, analyze data and make recommendations. Well-developed ability to translate analysis and data into sales ideas. Demonstrated leadership capabilities including ability to influence peers and leadership through strong communication and interpersonal skills.Works well in a collaborative, team environmentStrong ability to prioritize and balance multiple tasks or projects.Strong knowledge of MS Office (Excel, PowerPoint, Word) and other spreadsheet, database and presentation software.Knowledge of industry tools such as Morningstar Direct an assetIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Hybrid work modelCompetitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsAccess to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.Competitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.
We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Senior Product Manager (Investment Products)Location: Hybrid - Toronto
The total target compensation (TTC) range, including salary and target bonus, is $125,440 - $174,720. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.
Empire Life is looking to hire a Senior Product Manager (Investment Products) to join our Investment Products & Marketing team! We are actively seeking candidates to fill a current, open position.
As a Senior Product Manager, you cultivate market, competitor, and customer insights to inform strategies and tactics that will drive the adoption of, and sales of, Empire Life’s investment products.
The Senior Product Manager is an experienced product management professional with strategic-thinking capabilities, as well as the strong influencing and execution skills that are required for success in a fast-paced, high-growth environment.
Hyper-focused on growth, you proactively gather and share market sales insights and competitive feedback to inform strategies, help set the product roadmap, and grow market share for our product solutions. You learn quickly, communicate clearly, collaborate effectively, and act decisively. Your accountabilities span across Empire Life’s Investment Product portfolio, including segregated funds, GICs and annuities. You may also have accountability for one or two direct reports.
Why pursue this opportunity
Play an integral role - this is an opportunity that allows you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working onDay-to-Day Product Management: Act as key contact and subject matter expert/owner for sales and internal partners on existing products; respond to inquiries in an effective and timely manner. Manage and oversee updates to product and fund-related materials and tools.Competitive Intelligence: Proactively track and analyze competitor’s products, funds, programs and positioning to ensure that Empire has a strong value proposition. ; Create and update materials and communicate this information to the Sales and Marketing teams and other key stakeholders.Product Support & Training: Develop and maintain strong working relationships as the trusted subject matter expert with key internal stakeholders and distribution partners. Provide ongoing education on existing products and product features to key stakeholders, sales, and distribution partners.Product Development: Identify opportunities, develop business cases, support product and fund launch documents, and lead the implementation of approved plans to support Retail priorities. Product Marketing: Provide input and recommendations into product and marketing plans for existing and new products and funds. Lead the development and implementation of materials, tools and calculators in partnership with key internal stakeholders.Product Messaging & Promotion: Support sales objectives through identification, development and delivery of compelling product presentations, materials and effective sales tools for target audiences.Regulatory & Compliance: Understand, interpret, and make recommendations about the impact of regulatory changes on the product line. Support implementation of new regulatory requirements, as needed. Represent Investment Product & Marketing on regulatory and compliance committees.Product Analytics: Provide ongoing tracking, monitoring and analysis for existing products and funds for Retail Investment Product management.Process Improvement: Support and identify opportunities to improve automation, improve business efficiency and processes using technical tools and resources. People Management: Provide leadership, oversight, direction and coaching to Assistant Product Managers (if applicable).
What we’re looking for you to have5-8+ years’ work experience in product management in the investment or financial services industry at a bank, mutual fund, or insurance company. Segregated fund product experience strongly preferred.Minimum 5 years as a proven product manager with experience producing tangible business results and demonstrated success launching new products and/or funds.Completion of an undergraduate university degree, with courses in business administration, marketing, or finance. MBA degree is an asset.Completion of CSC or IFIC courses preferred and CFP or CFA designations are an asset.Strong understanding of segregated fund products, investment industry, regulatory environments and competitive landscape.Strong understanding of sales concepts, distribution channels and strategies.Self-starter; able to determine own path to success, rather than needing extensive direction.Experience building persuasive product marketing briefs, marketing plans and business plans.Demonstrated ability to initiate and build effective relationships with colleagues in other departments including support and development of cross-departmental relations and work initiatives.Experience developing and delivering compelling presentations and marketing materials. Strong public speaking skills and experience presenting to small and large audiences.Strong project management capabilities with an emphasis on attention to detail Highly analytical, ability to conduct research, analyze data and make recommendations. Well-developed ability to translate analysis and data into sales ideas. Demonstrated leadership capabilities including ability to influence peers and leadership through strong communication and interpersonal skills.Works well in a collaborative, team environmentStrong ability to prioritize and balance multiple tasks or projects.Strong knowledge of MS Office (Excel, PowerPoint, Word) and other spreadsheet, database and presentation software.Knowledge of industry tools such as Morningstar Direct an assetIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Hybrid work modelCompetitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsAccess to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.Competitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.
We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Customer Service Representative - 12 month contract
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. The TTC will be pro-rated for contract/permanent part-time roles.
Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working onProvides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems
What we’re looking for you to have1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceCompletion of a community college diploma in business or related area an assetBilingual; French and English is requiredKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberAbility to navigate multiple systems seamlessly in a fast paced environmentIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Customer Service Representative - 12 month contract
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. The TTC will be pro-rated for contract/permanent part-time roles.
Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working onProvides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems
What we’re looking for you to have1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceCompletion of a community college diploma in business or related area an assetBilingual; French and English is requiredKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberAbility to navigate multiple systems seamlessly in a fast paced environmentIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Customer Service Representative - 12 month contract
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. The TTC will be pro-rated for contract/permanent part-time roles.
Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working onProvides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems
What we’re looking for you to have1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceCompletion of a community college diploma in business or related area an assetBilingual; French and English is requiredKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberAbility to navigate multiple systems seamlessly in a fast paced environmentIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Customer Service Representative - 12 month contract
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. The TTC will be pro-rated for contract/permanent part-time roles.
Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working onProvides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems
What we’re looking for you to have1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceCompletion of a community college diploma in business or related area an assetBilingual; French and English is requiredKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberAbility to navigate multiple systems seamlessly in a fast paced environmentIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Customer Service Representative - 12 month contract
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. The TTC will be pro-rated for contract/permanent part-time roles.
Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working onProvides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems
What we’re looking for you to have1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceCompletion of a community college diploma in business or related area an assetBilingual; French and English is requiredKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberAbility to navigate multiple systems seamlessly in a fast paced environmentIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Customer Service Representative - 12 month contract
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. The TTC will be pro-rated for contract/permanent part-time roles.
Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working onProvides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems
What we’re looking for you to have1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceCompletion of a community college diploma in business or related area an assetBilingual; French and English is requiredKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberAbility to navigate multiple systems seamlessly in a fast paced environmentIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Customer Service Representative - 12 month contract
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. The TTC will be pro-rated for contract/permanent part-time roles.
Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working onProvides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems
What we’re looking for you to have1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceCompletion of a community college diploma in business or related area an assetBilingual; French and English is requiredKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberAbility to navigate multiple systems seamlessly in a fast paced environmentIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
Bilingual Customer Service Representative - 12 month contract
Location: Remote - Anywhere in Canada
Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!
The total target compensation (TTC) range, including salary and target bonus, is $50,880 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. The TTC will be pro-rated for contract/permanent part-time roles.
Why pursue this opportunityThe environment - we understand the importance of work-life balance and strive to provide a supportive work environment that allows our employees to achieve both personal and professional goals.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.
What you’ll be working onProvides prompt and accurate responses to customer inquiries within established service standards by following procedures; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voicemail inquiries from customers and distribution partners, and maintain ownership of each inquiry from start to problem resolution; resolve escalated inquires or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems
What we’re looking for you to have1+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceCompletion of a community college diploma in business or related area an assetBilingual; French and English is requiredKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberAbility to navigate multiple systems seamlessly in a fast paced environmentIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.
Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
