Join to apply for the Senior Director, Event Technology I - Vancouver role at Encore Canada Position Overview The Senior Director, Event Technology (Sr DET I), is responsible for directing the sales and operations leadership teams to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The Sr DET I promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This position will report to an Area Director, Venues or an RVP, Venues. Key Job Responsibilities Account Management Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. Service high profile/visibility events and act as a point of escalation when needed. Seek to establish and maintain valuable industry relationships (i.e. hotel management, Production/EXPO). Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business. Create and participate in business review presentations. Oversee the Sales Leadership team Financial Management and Reporting Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Support the achievement of ENCORE’s financial goals for the location by ensuring the collaboration between the Sales and Operations leadership teams and through effective direction of same. Train and direct operations and sales managers to complete standard and ad hoc reports. Complete and analyzes reports and budgets to effectively manage the business. Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients. Accountable for successful completion of large events that exceed 4.5+ million dollars in revenue annually. Review location P & L and develop action plans to address deficiencies/grow the business. Confirm venue partners process all payments to ENCORE on a timely basis. Operations Management Direct large events with vast spaces and locations (i.e. a ballroom). Hold the Operations Director and select services team accountable to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards. Directs and supports operations team to use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets. Guarantees a ENCORE management presence at all venue meetings, such as daily stand ups or sales meetings. Meet with Operations Leadership to review upcoming events, problem solving, operational feasibility, and budgets. Collaborate with Select Services regional management teams when necessary. Perform duties similarly aligned to running a successful independent business. Sales Management Hold sales directors accountable for maintaining a healthy pipeline to achieve established revenue targets and keeping CRM database accurate and updated at all times. See the Big Picture by supporting the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely. Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Meet with Sales Leadership team to review upcoming events, problem solving, and budgets. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Partner with Venue Sales Leadership on sales strategies. Collaborates with venue partners to find new opportunities for revenue streams and select services Customer Service Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments. Direct the team to exceed the expectations and needs of internal and external customers. Make certain the team monitors events and checks in on customers throughout the day. Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability Act as a resource or point of escalation for technical support for sales and operations leadership team. Ensures staff understands the technical aspects of the job. Effectively utilizes applicable company computer systems. People Development Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Direct and manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Navigate the union labor market and associated management dynamics, where applicable. Lead and manage the human resources activities including selection, performance management, employee engagement and learning. Encourage and provide focused and continued mentoring and coaching to develop the skills of team members. Verify that employees are trained on ENCORE standards for service and equipment, and properly trained on company computer systems. Review succession planning to prepare strong talent bench strength. Recommend team members for training opportunities, as needed Job Qualifications High School Diploma is required. Bachelor’s degree is preferred. 7+ years of audio visual experience 7+ years of sales/customer service experience 5+ years of operations supervisory/management experience Proficiency with the use of computer hardware Proficiency with computer software and programs, including the Internet and Microsoft Office Effective leadership abilities and customer satisfaction and people development focus. A valid driver’s license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service Hospitality Do The Right Thing Courage Drive Results Optimizes & Aligns Work See The Big Picture Strategic Mindset Value People Organizational Savvy Values Diversity Develops Talent Salary Pay Range: $85,284.00 - $104,473.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Work Environment Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual venue or a representation of venues in that city or area. Seniority level Director Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Events Services Referrals increase your chances of interviewing at Encore Canada by 2x Get notified about new Director of Event Technology jobs in Vancouver, British Columbia, Canada. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Join to apply for the Account Executive role at Encore Canada . Position Overview The Account Executive is responsible to grow and manage a portfolio of new and existing clients to ensure retention of current business and support the growth and the success of the organization. This position will oversee and conduct client relationship management, solutions selling to qualified leads, developing, and presenting proposals, and ensuring the successful delivery of Encore’s services. The Account Executive performs a lead role in client interactions prior to sale with support from the Project Manager or Lead Technician. Following the sale, the Account Executive performs a support role in client interactions. This position reports to the Sr. Director – Production and Venues. Key Job Responsibilities Business Development Know the market well to find, qualify, and convert prospects into confirmed business. Develop creative solutions to drive business growth. Actively build and maintain a pipeline of ongoing opportunities & leads. Mine existing customers for other opportunities and revenue. Explore partnership opportunities with a variety of event industry suppliers and groups. Partner with clients to have an absolute understanding of their event goals. Build rapport/relationship with clients to understand their event pain points. Plan, document, and execute a minimum of 6 weekly unsolicited outreaches to clients in Salesforce CRM. Attend and document a minimum of 8 sales calls (client meetings with a specific plan on how the meeting can advance the sales cycle/business) per month (documented in Salesforce CRM). Determine whether any emergent solutions can be leveraged to drive incremental value and impact for client event. Develop and propose solutions that achieve client goals. Qualify leads from various sources including website, marketing campaigns and other team members. Engage team members across sales, marketing, project management and leadership to incorporate and draw from their expertise. Establish solid relationships and trust with existing clientele. Client Management Operate as a key point of contact for any matters specific to your customers (in conjunction with Project Manager). Build & foster outstanding customer loyalty by finding opportunities to wow the client. Enhance customer ties by defining opportunities and introducing additional products and services. Understand and document customer business strategies, priorities, and goals. Resolve customer issues and ensure their high levels of satisfaction through prompt responsiveness and focus on detail. Project Oversight Engage with production/operations for technical assistance, design, and tailored customer solutions. Provide routine quality control oversight of the project as required, ensuring client expectations for budget management, creative services solutions and technical logistics coordination are being met and kept on schedule. General Remain current and educated on all new and emerging event technology products and solutions. Develop and actively track a sales pipeline in CRM, listing sales activities and approximate timing for proposal submittals. Establish and maintain close relationships with other Encore sales team members as well as with external partners. Attend all designated individual and team calls, working all scheduled calls around these established times. Job Qualifications Technical College or University Degree preferred 7+ years of experience within the events industry and/or audio-visual fields is preferred Proven ability to manage multiple projects at a time while paying strict attention to detail Understanding of social media, digital marketing strategies, search optimization, and e-marketing Valid driver’s license and access to a private vehicle Estimated travel between 40% - 60% Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self-Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates Salary Pay Range: $70,000.00 - $80,000.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Events Services #J-18808-Ljbffr
Aperçu du poste Le gérant-adjoint ou la gérante-adjointe de la production est un poste d'introduction à la gestion de la production, chargé de gérer les éléments techniques et logistiques d'un événement classé de petite production ou d'une partie d'un événement classé de plus grande production, selon les besoins. Le ou la titulaire de ce poste surveille les progrès et les performances par rapport au plan de l'événement élaboré, identifie, résout et transmet les problèmes opérationnels, et minimise les retards. Il ou elle veillera à la bonne exécution des événements en respectant les normes techniques et de production, tout en soutenant la mise en œuvre de processus et de procédures opérationnelles normalisées favorisant la cohérence et l’uniformité de la production d'événements. Le ou la titulaire de ce poste travaillera en partenariat avec le gérant de production, le gérant de production principal et/ou les producteurs et communiquera les plans d'exécution de l'événement sur place à toutes les parties concernées. Le gérant-adjoint ou la gérante-adjointe de production relève du directeur-adjoint de la gestion de projet. Principales responsabilités Gestion de la production d'événements Participer à la création et au déploiement d'un plan de travail détaillé pour une partie d'un événement ou d'un petit projet, identifiant et ordonnant les activités nécessaires pour mener à bien le projet. Examiner les besoins en équipement et en main-d'œuvre pour l'événement et formuler des recommandations à ce sujet, en coordination avec l'équipe de gestion des opérations et de la production. Analyser et gérer les risques liés au projet afin de garantir la satisfaction du client et le respect des normes techniques et de production. Développer et maintenir des relations solides avec les clients à tous les niveaux de leur organisation et fournir un service à la clientèle exceptionnel tout en se concentrant sur la fidélisation des clients. Exécution d'événement Superviser les aspects techniques du travail et fournir des services de dépannage et de résolution de problèmes de niveau intermédiaire à avancé lors de l'installation, de l’opération et du démontage de systèmes audiovisuels à grande échelle, de base ou avancés. Aider à planifier les livraisons et les cueillettes d'équipement pour l'événement assigné. Dépanner et résoudre les problèmes liés à l'équipement audiovisuel. Assurer le suivi des clients sur place pour répondre à tous leurs besoins et veiller à ce que l'équipement fonctionne correctement. Surveiller les événements et effectuer des contrôles lors de la session de l'événement, tout au long de la journée. Gestion financière Surveiller les mesures de contrôle des coûts et signaler les difficultés à l'équipe de gestion de la production. Aider l'équipe de gestion de la production à obtenir des ressources internes locales afin de minimiser les dépenses externes. Veiller au respect des politiques et procédures d'Encore afin de minimiser l'exposition de l'entreprise aux réclamations en responsabilité et aux dommages matériels, au vol et au détournement. Administration et formation Compléter le processus Encore après l'événement, y compris la rédaction de tous les rapports post-événement, confirmer que toutes les heures de travail sont correctement saisies et s'assurer que l'équipement externalisé est renvoyé au fournisseur approprié, tel qu'assigné. Participer à la formation et au développement des techniciens afin d'améliorer l'expérience des clients. Obtenir une certification technique de niveau 3 selon la matrice des compétences techniques Encore dans un délai de 180 jours. Des compétences en CAO ou Vectorworks seraient un atout majeur pour ce poste. Exigences du poste DEC technique ou Baccalauréat pertinent à la fonction ou une expérience équivalente 2 ans ou plus de connaissances dans le domaine de l'audiovisuel ou d'un ensemble de compétences techniques connexes 1 an ou plus d'expérience en tant qu'équipier sur site Une solide expérience technique ainsi qu’une expérience en audiovisuel pour sites événementiels seraient préférables Solides compétences en matière de relations avec la clientèle Solides compétences en matière de communication écrite et orale Capacité à bien travailler sous pression Capacité à gérer des fonctions complexes dans un environnement en évolution rapide Compétences en matière de résolution de problèmes et de dépannage Expérience avec la suite MS Office requise Capacité d’être en déplacement/de voyager jusqu'à 50 % du temps pouvant être requise Compétences Offrir un service de qualité supérieure (hospitalité, responsabilisation Obtenir des résultats (imputabilité) Avoir une vue d'ensemble (qualité des décisions, réalisation des objectifs) Valoriser les gens (Collaboration) Environnement de travail Site événementiel. Le travail s'effectue dans un environnement hôtelier ou événementiel, avec une exposition modérée aux températures extérieures et à la saleté, au sable et/ou à la poussière. Les conditions de travail varient entre des volumes de bruit modérément calmes ou bruyants. Les membres de l'équipe utiliseront des équipements audiovisuels et des composants électriques haut de gamme et seront exposés à des hauteurs par le biais d'ascenseurs et d'échelles. Les membres de l'équipe peuvent être amenés à travailler à plusieurs endroits. Les membres de l'équipe doivent respecter les directives en matière d'apparence définies par Encore en fonction d'un site particulier ou d'une représentation de sites dans une ville ou une région donnée. Les informations figurant dans cette description ne constituent pas nécessairement une liste exhaustive de toutes les responsabilités, tâches, compétences, efforts, exigences ou conditions de travail associées à l'emploi. Bien qu'elle se veuille le reflet exact de l'emploi actuel, la direction se réserve le droit de réviser le poste ou d'exiger que d'autres tâches ou des tâches différentes soient effectuées selon les besoins. #J-18808-Ljbffr
Une entreprise de gestion d'événements recherche un(e) gérant(e)-adjoint(e) de la production pour superviser les opérations logistiques et techniques lors d'événements. Le poste nécessite une expérience en audiovisuel ainsi que de solides compétences en communication. Les candidats doivent être capables de travailler sous pression et de résoudre des problèmes rapidement. Cette fonction impliquera également des déplacements fréquents.
#J-18808-Ljbffr
A leading event services company is seeking a Virtual Events Analyst in Brampton. This full-time role requires extensive audio-visual media support skills and a minimum of 5 years in live event and broadcasting experience. You will manage equipment, ensure successful event execution, and provide technical support while delivering outstanding customer service. Candidates must be flexible with work hours and capable of lifting 50 pounds.
#J-18808-Ljbffr
A leading events services company is seeking an experienced Account Executive in Toronto. The role focuses on growing and managing client portfolios while ensuring high levels of customer satisfaction. The ideal candidate has over 7 years of experience in the events industry and strong skills in solutions selling and client management. This position offers a competitive salary and full-time employment.
#J-18808-Ljbffr
Join to apply for the Virtual Events Analyst role at Encore Canada Position Overview Virtual Event Analyst focus on virtual events (including webcasting, webinars, video conference unit (VCU)) audio, video and lighting engineering. Responsibilities include setting up equipment, facilitating technical support for the event, and ensuring successful broadcast execution. Key Job Responsibilities Event Pre‑Production Advance planning with client to recommend appropriate solutions on‑site Liaise with internal team resources to develop solutions and technical configurations Loading content onto media servers and computers Project/production management of all events Preparing, labeling and scanning equipment as required Load/unload gear and equipment Consult with internal and customer stakeholders regarding virtual event needs to determine required solutions Arrange for appropriate resources such as video cameras, switchers, encoders, audio systems, microphones, and production talent Schedule all pertinent logistics, conduct thorough testing and dry runs, and ensure all operations run smoothly during the live shows Provide leadership that proactively helps make each event a success Conduct technical reviews and training with remote presenters in each region as needed, test audio and video technologies used, and promote the highest production standards Event Execution Provide an outstanding customer experience when in liaison with client and/or venue staff Install, configure, troubleshoot, repair, and replace network and AV systems and equipment for live events and conference rooms of all sizes Operate and maintain all formats of equipment and provide expertise and guidance to the client Provide on‑site guidance for crew as required Ensure all venue safety requirements and supplier protocols are adhered to Flexibility to accommodate and deliver last‑minute changes to meeting requirements Provide feedback to management regarding client satisfaction Develop and document standards and operating procedures Actively participate in the production of live webcasts, sometimes as director and sometimes as crew Serve as webcast director or crew during live webcasts, set up and run a live video webcast with speakers in person or remotely, and work closely with the production team to ensure high‑quality technical and creative standards Apply contingency plans for common webcast problems calmly and quickly Record webcasts, edit, test, and archive all productions Provide technical support for additional digital programs such as podcasts and use current editing hardware and software to produce high‑quality creative programming quickly and consistently Equipment Use research and field experience to provide input on technical equipment inventory acquisition plans Assist in maintaining, repairing, and protecting all equipment Provide project support for new equipment systemization, maintenance, and repairs General Show up in a professional manner in appearance, communication, and execution Provide excellent customer service and strive to exceed expectations and needs of internal and external stakeholders through clear and consistent communication Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality Remain current with industry technologies, products, and trends Support special projects as required Direct, support, and communicate with crew and account managers to ensure consistent and clear needs and expectations Complete administrative requirements such as show sheets and entering hours for payroll Provide routine quality control oversight of the event Job Qualifications Minimum 5 years of professional experience in audio‑visual media support and live event/broadcasting Extensive knowledge of current AV and conferencing support, including webcast and streaming media technology Strong professional presence with discretion, poise, and maturity to handle confidential information (self‑motivated, flexible, punctual, and well organized) Customer focused, service oriented, and quality driven; capable of developing and following processes/procedures to ensure operational excellence Functional ability to lift 50 pounds, walk, stand, and sit for lengthy periods Flexible working hours and availability outside of regular business hours Travel periodically as work dictates Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self‑Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates Salary Pay Range: $56,076 - $68,693 The compensation offered for this role is determined based on the qualifications outlined in the posting for the specified location. Final compensation is based on factors including location, travel, relevant work experience, or particular skills and expertise. Work Environment Warehouse and event venues. Team members must adhere to appearance guidelines as defined by Encore. Work may involve exposure to outdoor temperatures, dirt, sand, dust, and varying noise levels. Working times may include irregular hours, on‑call status, days, evenings, weekends, and holidays. Seniority level Mid‑Senior level Employment type Full‑time Job function Business Development and Sales Industries Events Services #J-18808-Ljbffr
Overview Director, Event Technology I - Markham is responsible for achieving revenue and profitability goals at assigned location(s). The role ensures World-Class service, cultivates relationships with venue personnel, and promotes high performance, accountability and continuous improvement within the team. Reports to the Area Director, Venues or RVP, Venues. Key Responsibilities Financial Management and Reporting Drive results by managing an efficient and profitable operation with a focus on revenue maximization and profitability using cost control measures in accordance with company operating procedures. Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. Understand and utilize operational and financial reports; complete standard and ad hoc reports accurately and on time. Utilize the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients. Complete the sales forecast at the home location, ensuring accuracy and timely submission. Participate in business review presentations as needed, in collaboration with regional management. Review and manage location P&L and develop action plans to address deficiencies and grow the business. Ensure venue partners process all payments to ENCORE in a timely basis. Operations Management Perform daily floor operations including scheduling, equipment setup, operation and strike; assist on the floor as needed. Ensure equipment and services are delivered on time, in good working condition, and per client and venue specifications and brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while ensuring safety, security and quality assurance of equipment. Share labor and equipment efficiently within the local market. Attend operational venue meetings such as daily stand-up meetings with venue operations staff. Sales Management Work with Regional Sales Director to create effective sales strategies to maximize revenue per event, including upsell and cross-sell opportunities. Prepare and deliver compelling presentations that convey value and address customer challenges. Prepare and present quotes and proposals timely, including those submitted through encoreglobal.com, venue booking system, or other sources. Attend site visits, pre-conference planning meetings, and appropriate venue meetings to support the customer event experience. Collaborate with vendors and other departments to capture and service events. Understand event cost structure and incorporate into solution designs according to profitability guidelines. Attend customer meetings, understand goals, and respond to questions and challenges. Maintain up-to-date customer information in the CRM system at all times. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Create and present information and reports to senior management related to performance, pipeline, forecasting, etc. Customer Service Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and ENCORE supporting functions. Provide oversight to personnel to assist with event execution. Exceed expectations of internal and external customers. Meet with guests on site to confirm needs are met and equipment is accurate and functional. Monitor small to medium size events and check in on customers throughout the day. Enforce guidelines in the Employee Guide and/or venue standards to portray a polished and professional image. Technical Ability Understand and oversee the technical aspects of the job; apply troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues. Utilize applicable company computer systems. Act as on-site technical expert as needed for events. Assist on the floor with operations as needed. People Development Promote a culture of high performance, accountability and continuous improvement that values learning and quality. Manage performance, address employee concerns, maintain staffing levels, and facilitate team development. Handle human resources activities including selection, performance management and learning. Provide coaching to develop the skills of team members. Train employees on ENCORE standards for service and equipment, and ensure proper training on company systems. Recommend team members for training opportunities as needed. Job Qualifications High School Diploma required; Bachelor’s degree preferred. 3+ years of audio visual experience 1+ years of supervisory experience 2+ years of customer service or hospitality experience preferred Sales experience is a plus Working knowledge of audio visual equipment in a live show environment Proficiency with computer hardware and with software including Internet and Microsoft Office Effective leadership abilities and customer satisfaction focus A valid driver’s license required for team members who may operate Company vehicles Compensation and Work Environment Salary Pay Range: $60,000 - $78,000 The compensation offered is determined based on location, qualifications, experience, and other factors. Some positions may be eligible for overtime, bonuses or incentives. Work is performed in a hotel/convention center environment with exposure to varying temperatures and dust; irregular hours and on-call status including days, evenings, weekends, and holidays. Note: This description reflects the responsibilities and requirements of the role and does not create a contract of employment. EEO statements and other legally required notices are kept as appropriate. #J-18808-Ljbffr
Director, Event Technology I Fairmont Winnipeg 1 day ago Be among the first 25 applicants Position Overview The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world‑class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub‑rentals and other costs. Understand and utilize operational and financial reports and complete standard and ad‑hoc reports accurately and on time. Utilize the Company billing system to coordinate invoicing activities and make certain that billing is reviewed and approved by clients. See the Big Picture by completing the sales forecast at home location, ensuring it is accurate and submitted timely. Participate in business review presentations as needed, in collaboration with regional management. Review and manage location P & L and develop action plans to address deficiencies and grow the business. Confirm venue partners process all payments to ENCORE in a timely basis. Operations Management Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by efficiently sharing labor and equipment within the local market. Attend all operational venue meetings such as daily stand‑up meetings with venue operations staff. Sales Management Work with Regional Sales Director to create effective sales strategies to maximize revenue per event for assigned customers including upsell and cross‑sell opportunities. Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the venue booking system, or other sources as assigned. Attend site visits, pre‑conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate it into solution designs according to established profitability guidelines. Attend customer meetings, understand their goals and respond to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service Deliver world‑class service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments. Position will have oversight of personnel to assist with event execution. Exceed the expectations and needs of internal and external customers. Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly. Monitor small to medium‑size events and check in on customers throughout the day. Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability Understand and oversee the technical aspects of the job and apply basic to advanced troubleshooting and problem‑solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. Effectively utilize applicable company computer systems. Act as on‑site technical expert as needed for events. Assist on the floor with operations as needed. People Development Value people by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Manage the human resources activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on ENCORE standards for service and equipment, and verify they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Job Qualifications High School Diploma is required. Bachelor’s degree is preferred. 3+ years of audio‑visual experience. 1+ years of supervisory experience. 2+ years of customer service or hospitality experience is preferred. Sales experience is a plus. Working knowledge of audio‑visual equipment in a live show environment. Proficiency with the use of computer hardware. Proficiency with computer software and programs, including the Internet and Microsoft Office. Effective leadership abilities and customer satisfaction focus. A valid driver’s license is required for team members who may operate company vehicles. Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Manages Ambiguity Drive Results Directs Work Achieves Goals See The Big Picture Financial Acumen Value People Builds Effective Teams Work Environment Hotel. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Design, Art/Creative, and Information Technology Industries Events Services #J-18808-Ljbffr
