Position Overview The Event Manager is responsible for preparing all event documentation and coordinating with Sales department, and Clients to ensure consistent, high level service throughout pre-event, event and post-event phases of venue events. Ensures their venue events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. This position reports to the Sr. Event Manager, or Director of Field Operations. Key Job Responsibilities Managing Event Logistics and Operations: Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greet Client during the event phase and hand-off to the Event Operations team for the execution of details. Adhere to all standards, policies, and procedures. Ensure billing accuracy and conduct bill reviews with the clients prior to processing the final bill. Manage group room blocks and meeting space for average to large-sized assigned groups. Identify operational challenges associated with his/her group and determine how to best work with the venue staff and Client to solve these challenges and/or develop alternative solutions. Use judgment to integrate current trends in event management and event design. Act as liaison between field salesperson and client throughout the event process (pre-event, event, post-event). Participate in client site inspections and assist with the sales process as necessary. Solicit feedback from the venue partners to identify areas for improvement to enhance the Event Planner’s experience. Ensuring and Providing Exceptional Customer Service Deliver excellent customer service throughout the client experience and encourage the same from other employees. Empower employees to provide excellent customer service. Set a positive example for guest relations. Coordinate and communicate event details both verbally and in writing to the customer and property operations. Make presence known to client at all times during this process. Oversee his/her customer experiences from file turnover through the post event phase until turnover back to sales. Follow up with client post-event. Respond to and handle guest problems and complaints. Use personal judgment and expertise to enhance the customer experience. Leading Event Management Teams Conduct formal pre- and post-event meetings as required to review/communicate group needs and feedback. Lead formal pre-event and post-event meetings for average to large-sized assigned groups. Facilitate various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function Assist in the sales process and revenue forecasting for customer groups. Up-sell products and services throughout the event process. Forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities Review comment cards and guest satisfaction results with employees. Observe service behaviors of employees and provide feedback to individuals and/or managers. Assist in the development and implementation of corrective action plans. Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. Job Qualifications Professional attitude and behavior (teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative and organization) ocused on customer service Good interpersonal skills Attention to detail and quality Judgment, negotiation and decision making skills Ethics and integrity Minimum 3 years experience in a similar position in the hotel industry or related field Degree in hotel management (an asset) Excellent knowledge of the tourism industry, as well as the establishment's products and services Competencies (by Core Values) Deliver World Class Service: Hospitality, Ownership Do The Right Thing: Demonstrates Self-Awareness Drive Results: Ensures Accountability See The Big Picture: Decision Quality, Manages Complexity Value People: Collaborates Salary Pay Range: $70,000 - $85,000 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. #J-18808-Ljbffr
Position Overview The Sales Coordinator is responsible for assisting the Event Technology team by selling equipment and services for events of all sizes with a special focus on events under $5K in revenue. Complete sales order entries and other sales related activities. Provide general sales administration support as needed including order entry, opportunity management, billing, and customer follow-up. The position reports into Sales Director or Director, Event Technology. Key Job Responsibilities Sales Support and Coordination Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager. Maximize revenue and adhere to event profit guidelines for all assigned business. Meet client needs through attending client meetings and responding to client concerns, questions and problems. Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business. Handles customers’ requests by phone, on‑line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand‑offs. Follow up with clients through final billing, thank you letters, post‑event service evaluations and lead hand‑offs. Effectively use ENCORE tools and resources to promptly respond to customer requests. Ensure CRM is always accurate and up to date. Facilitate strong information exchange with aligned venue leadership teams. Job Qualifications Minimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experience Prior technology, sales, hospitality or event planning experience a plus Technical aptitude and proficiency with computer software and programs Strong written and verbal communication skills Competency Group Deliver World Class Service Hospitality Ownership Do The Right Thing Instills Trust Safety Conscious Drive Results Action Oriented See The Big Picture Tech Savvy Value People Communicates Effectively Hourly Pay Range: $20.81 - $25.49
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. #J-18808-Ljbffr
Position Overview The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. Participate in business review presentations as needed, in collaboration with regional management. Review and manage location P & L and develops action plans to address deficiencies/grow the business. Confirms venue partners process all payments to ENCORE in a timely basis. Operations Management Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by efficiently sharing labor and equipment within the local market. Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate into solution designs according to established profitability guidelines. Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments. Position will have oversight to personnel to assist with event execution. Exceed the expectations and needs of internal and external customers. Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly. Monitor small to medium size events and check in on customers throughout the day. Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. Effectively utilizes applicable company computer systems. Act as on-site technical expert as needed for events. Assist on the floor with operations as needed. People Development Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manage the human resources activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on ENCORE standards for service and equipment, and verifies they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Job Qualifications High School Diploma is required. Bachelor’s degree is preferred. 3+ years of audio visual experience. 1+ years of supervisory experience. 2+ years of customer service or hospitality experience is preferred. Sales experience is a plus. Working knowledge of audio visual equipment in a live show environment. Proficiency with the use of computer hardware. Proficiency with computer software and programs, including the Internet and Microsoft Office. Effective leadership abilities and customer satisfaction focus. A valid driver’s license is required for team members who may operate Company vehicles. Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Manages Ambiguity Drive Results Directs Work Achieves Goals See The Big Picture Financial Acumen Value People Builds Effective Teams Salary Pay Range: $60,000 - $70,000 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. #J-18808-Ljbffr
Position Overview The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. Participate in business review presentations as needed, in collaboration with regional management. Review and manage location P & L and develops action plans to address deficiencies/grow the business Confirms venue partners process all payments to ENCORE in a timely basis. Operations Management Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by efficiently sharing labor and equipment within the local market. Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate into solution designs according to established profitability guidelines. Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments. Position will have oversight to personnel to assist with event execution. Exceed the expectations and needs of internal and external customers. Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly. Monitor small to medium size events and check in on customers throughout the day. Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. Effectively utilizes applicable company computer systems. Act as on-site technical expert as needed for events. Assist on the floor with operations as needed. People Development Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manage the human resources activities including selection, performance management, and learning. Provide focused and continued coaching to develop the skills of team members. Train employees on ENCORE standards for service and equipment, and verifies they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Job Qualifications High School Diploma is required. Bachelor’s degree is preferred. 3+ years of audio visual experience 1+ years of supervisory experience 2+ years of customer service or hospitality experience is preferred. Sales experience is a plus. Working knowledge of audio visual equipment in a live show environment Proficiency with the use of computer hardware Proficiency with computer software and programs, including the Internet and Microsoft Office Effective leadership abilities and customer satisfaction focus. A valid driver’s license is required for team members who may operate Company vehicles. Competencies (by Core Values) Deliver World Class Service Hospitality Ownership Do The Right Thing Manages Ambiguity Drive Results Directs Work Achieves Goals See The Big Picture Financial Acumen Value People Builds Effective Teams Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. #J-18808-Ljbffr
Position Overview The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing ENCORE’s sales process and methodology. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Understand event cost structure and incorporate this into solution designs according to established profitability guidelines. Relationship Management Deliver World‑Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Actively refer and guide customers through the ENCORE network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Ensure all known opportunities are in CRM and completely accurate and updated at all times. See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications BS/BA or 1+ years of ENCORE or equivalent experience required. 1 year technology sales or hospitality experience preferred. Prior sales experience in audiovisual is a plus. Technical aptitude and computer proficiency required. Strong written and verbal communication skills. Competencies (by Core Values) Deliver World Class Service: Hospitality, Ownership. Do The Right Thing: Demonstrates Self‑Awareness. Drive Results: Ensures Accountability. See The Big Picture: Decision Quality, Manages Complexity. Value People: Collaborates. Salary Pay Range $60,000 - $70,000 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #J-18808-Ljbffr
A leading event management company is seeking a Sales Manager in Toronto, Ontario. The role focuses on guiding customers through event experiences, driving revenue, and maintaining key relationships. The ideal candidate has a BS/BA degree, experience in technology sales or hospitality, and excellent communication skills. This position offers a competitive salary range of $60,000 to $70,000 annually.
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A leading event technology company in Winnipeg is seeking a Director, Event Technology I to manage operations and deliver exceptional customer service. The successful candidate will oversee audio-visual setups, collaborate with venue personnel, and drive revenue growth. A strong background in audio-visual technology and leadership is essential. This role requires flexibility with working hours and locations.
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A leading event technology firm in York Region, Markham seeks a Director, Event Technology I to lead operations and drive revenue. The successful candidate will have experience in audio-visual systems, customer service, and team leadership. Responsibilities include ensuring service quality, managing budgets, and building customer relationships. Salary range is $60,000 to $70,000, with potential bonuses and incentives.
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A leading global event services provider in Peel Region is seeking a Virtual Event Analyst to focus on delivering outstanding virtual events. The ideal candidate will have over 5 years of experience in audio-visual support, strong project management skills, and a customer-centric approach. Responsibilities include planning and managing live events while ensuring high-quality production standards. Flexibility in working hours and travel is required.
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Position Overview Virtual Event Analyst focusus on virtual events (including webcasting, webinars, video conference unit (VCU)) audio, video and lighting engineering and their role encompasses the set-up of equipment, facilitation of technical equipment for the event, and the strike of the equipment. Key Job Responsibilities Event Pre-Production Advance planning with client to recommend appropriate solutions on-site Liaise with internal team resources to develop solutions and technical configurations Loading Content onto media servers, computers Project/production management of all events Preparing, labeling and scanning equipment as required Load/unload gear and equipment Consult with internal and customer stakeholders regarding their virtual event needs to determine what solutions are required to help make the programs successful. Arrange for the appropriate resources such as video cameras, switchers, encoders, audio systems, microphones and production talent. Schedule all pertinent logistics, conduct thorough testing and dry runs, and ensure all operations run smoothly during the live shows. Provide leadership that will proactively help make each event a success. Conduct technical reviews and training with remote presenters in each region as needed, test audio and video technologies used - promoting the highest production standards. Event Execution Provide an outstanding customer experience when in liaison with client and/or venue staff Install, configure, troubleshoot, repair, and replace network and AV systems and equipment for both live events and conference rooms, for all sizes of events Operate and maintain all formats of equipment and provide expertise and guidance to the client Provide on-site guidance for crew as required Ensure all venue safety requirements and supplier protocols are adhered to Flexibility to accommodate and deliver last minute changes to meeting requirements Provide feedback to management with respect to client satisfaction Develop and document standards and operating procedures Actively participate in the production of live webcasts, sometimes as director and sometimes as crew. Alternately serves as webcast director or webcast crew during live webcasts. Must be able to set up and run a live video webcast with speakers in person or on remote location as required. Works closely with the entire production team at remote locations to insure the highest quality technical and creative standards. Knows and can quickly and calmly apply contingency plans for dealing with common problems that can occur during a webcast. Records webcasts. Edits, tests and archives all productions. Additional responsibilities include serving as video and audio technical support for additional digital programs, such as podcasts. Is familiar with current editing hardware and software needed to produce high quality, creative programming quickly and consistently. Equipment Use research and field experience to provide input on technical equipment inventory acquisition plans Assist in maintaining, repairing and protecting all equipment Provide project support for new equipment systemization, maintenance and repairs General Shows up in a professional way, in appearance, communication and execution Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality Remain current with industry technologies, products and trends Support special projects as required Direct, support and communicate with crew, and account managers to ensure consistent and clear needs and expectations Complete administrative requirements such as completion of ‘show sheets’ and entering hours for payroll Provide routine quality control oversight of the event Job Qualifications Minimum 5 years of professional experience in audio visual Media Support and live event/broadcasting. Extensive knowledge of current Audio/Visual and conferencing (phone and video) support experience including webcast and streaming media technology. Strong professional presence with the discretion, poise and maturity to deal with confidential information (self‑motivated, flexible, punctual and well organized) Customer focused, service oriented and quality driven. Capable of developing and following processes/procedures to ensure operational excellence Possess the following functional abilities: lift 50 pounds, walk, stand and sit for lengthy periods of time Ability to be flexible in working hours and be available to work outside of regular business hours Ability to travel periodically as work dictates Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self‑Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates Salary Pay Range: $56,076 - $68,693 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. Work Environment Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays. #J-18808-Ljbffr
