Vice President, Project Management Office Markham, ON, Canada Job Description Posted Friday, November 22, 2024 at 5:00 AM Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers. Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work! Role: VP, Project Management Office Status: Full-Time Department: Information Technology Reports to: CIO Location: Markham (Hybrid) Summary: The Vice President of the Project Management Office (PMO) will serve as a critical driver of organizational transformation by aligning project execution with the broader technology and business strategy. This role will provide strategic leadership in developing and evolving an innovative project management framework that optimizes resource allocation, accelerates digital initiatives, and enhances enterprise agility. In partnership with senior leadership, the VP of PMO will design and implement enterprise-wide project governance and methodologies that aid in prioritizing the investments to make and ensure the successful delivery of high-impact initiatives. Leveraging advanced project management tools, data analytics, and automation technologies, the VP will enhance end-to-end project visibility, performance tracking, and risk management to support informed decision-making from Prioritization and Inception to Closure and Benefit Realization. This leader will play a pivotal role in ensuring the timely and budget-conscious execution of projects, with a strong emphasis on maximizing the business value from investments and fostering cross-functional collaboration. By driving digital enablement, the VP of PMO will contribute to the continuous improvement of project delivery practices, ensuring projects meet or exceed stakeholder expectations and deliver measurable ROI aligned with the organization’s strategic goals. Role and Responsibilities: Lead and manage the PMO team to ensure successful and predictable delivery of projects across the enterprise. Build, lead, and nurture a high-performing, cohesive team of project managers and BAs, fostering a collaborative environment that emphasizes partnership with stakeholders throughout all project phases, from initial conception and strategic planning to successful execution and continuous improvement for transformational, operational and growth projects. Manage multiple priorities and set clear expectations for the PMO team. Partner closely with Business and IT executives to establish and evolve project intake and prioritization, execution methodology, best practices, processes, systems, and policies to ensure consistent execution and management of all projects while promoting a culture of continuous improvement across Enercare. Develop strong relationships with and influence business and technology leaders across the organization to adjust to and adopt enhanced processes, procedures, and roles related to project execution. Sponsor and lead the adoption of tools and technologies to streamline and automate activities related to Project Management, Resource Management, and other opportunities to drive efficient execution, management, and tracking. Monitor PMO's day-to-day operations, progress, and performance, managing escalations and ensuring overall success across all predetermined success factors and in-line with IT/PMO KPIs. Control, monitor and report on a consolidated set of projects, programs, and associated changes for delivery across the portfolio. Monitor and flag emerging issues, and recommend necessary course correction measures to the Project Managers. Ensure timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process. Bring forward the key variables for consideration in the decision-making process to Executive Leadership; outline pros and cons of viable solutions; highlight key findings from cost-benefit analysis and potential risk associated with each alternative. Identify capacity, speed, resourcing issues and any other red flag issues needing leadership attention. Work closely with IT financial analyst to provide oversight and detailed reporting on overall portfolio financials on a regular basis. Work with key business partners and IT to build the project roadmap for Strategic and non-strategic projects, identifying major project milestones and deliverables. Build strong relationships with the stakeholders to foster cooperation, collaboration, and communication across the organization, driving cross-functional alignment and ensuring projects meet business objectives. Lead the prioritization of our PMO and strategic priorities by developing a framework and process to facilitate alignment and decision making across the organization. Manage, coach, and mentor PMO team members at various levels, overseeing recruitment, selection, skills and competency assessment, performance management, certification, training, and career planning to build a best-in-class project management function. Define the PMO's framework, standards, tools, methodologies, and playbooks for end-to-end project planning and management lifecycle, covering Scope, Schedule, Budget, Risks, Resources, Stakeholders, Communication, Quality, Procurement, and Change. Review and support the creation of statements of work (SOWs), plan costs, budgets, and resources needed for projects, and continually reassess resource requirements to optimize efficiency and ensure timely project delivery. Qualifications: Bachelor’s degree in Business Administration, Computer Science, or related field. 10+ years of experience in project management, with at least 5 years in a leadership role. Experience leading and managing a team of project managers and/or business analysts. Strong knowledge of project management methodologies, tools, and techniques including hands-on experience with Waterfall, Iterative, and Agile methodologies. Proven results related to driving organizational and cultural change focused on improving the overall delivery approach and capabilities of an organization. Excellent communication, leadership, and interpersonal skills. Ability to work effectively with senior leadership and key stakeholders. Strong analytical and problem-solving skills. PMP certification preferred. Proven ability to drive transformational change within an organization. Solid understanding of software development life cycle models. Sufficient level of technical background to provide highly credible leadership to the PMO team and to be able to evaluate complex project risks and issues accurately and objectively. Exceptional consultative and communication skills to lead, inspire and influence change while working effectively with end users, IT, employees, vendors/consultants, and customers. Effectively able to take initiative, multi-task competing priorities and remain focused/organized in a demanding environment with limited supervision. #J-18808-Ljbffr
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Summary: Reporting to the Chief Information Officer, the Director, Corporate Platforms will play a key role in positioning Enercare to meet its customer needs by driving platform standardization and modernization through the development and deployment of, key enterprise enabling technologies, including Billing, ERP, HR, Legal, and Integration Platforms. The Director acts as a thought-leader on how to most effectively solve digital business and operating challenges for emerging growth as well as capitalize on opportunities. This role will champion digital simplification and business process efficiency while also driving agility and efficiency through operational excellence. The Director will have exposure and influence across the organization including senior leadership, requiring executive presence and strong communication and presentation skills.
In partnership with senior leadership, the Director of Corporate Platforms will define and implement a roadmap which enables business value realization while rationalizing and simplifying the IT systems they are responsible for. They will act as the bridge between technology and business, ensuring alignment of IT initiatives with business strategies and goals. The Director will oversee the evaluation, selection, and implementation of new tools, technologies, and frameworks to enhance and streamline to business capabilities as well as IT Delivery and Operational processes. They will be accountable for managing budgets, resources, and vendor relationships, ensuring projects are delivered on time, within scope, and on budget, while adhering to the highest standards of quality and compliance.
Responsibilities: Lead and manage the Corporate Platforms team with responsibility for the development and maintenance of software assets. Build, lead, and nurture a high-performing, cohesive team of Analysts and Developers. Foster a collaborative environment that emphasizes partnership with business stakeholders acting as a strong bridge between the business and IT Position Enercare to meet its customer needs by driving platform standardization and modernization. Select and/or Develop and deploy key enterprise enabling technologies, including Billing, ERP, HR, Legal, and Integration Platforms. Act as a thought-leader on how to most effectively solve digital business and operating challenges for emerging growth. Influence the organization, including senior leadership, to seek opportunities for simplification and business process efficiency. Define and implement a roadmap which enables business value realization while rationalizing and simplifying IT systems ensuring alignment of IT initiatives with business strategies and goals. Oversee the evaluation, selection, and implementation of new tools, technologies, and frameworks. Champion the adoption of best practices in software development and delivery. Manage budgets, resources, and vendor relationships. Adhere to the highest standards of quality and compliance. Partner with senior leadership to drive the strategic direction. Provide guidance and mentorship to team members while fostering career development.
Qualifications: Bachelor’s degree in Computer Science, or related field preferred 10+ years of experience in Information Technology Delivery, with at least 5 years in a leadership role. Proven ability to to lead, motivate and build teams that deliver services and solutions that consistently exceed expectations Demonstrated ability to manage teams/projects in a cross-functional environment and build successful relationships with senior stakeholders. A passionate problem-solver with expertise in systems design. Critical thinking and problem-solving skills, ability to dissect complex problems and processes and drive solutions. Demonstrated proficiency in thinking strategically and executing tactically to iteratively develop and launch new business solutions that support the strategic vision. Strong bias for action, achieving the near-term imperative of getting things moving quickly. Ability to understand change impacts, including the implementation or revision of business processes, systems, and technology and then carefully advise functional and technical teams of risks. Must be adept at managing stakeholder expectations, scope, requirements, design, development, testing and deployment using a defined SDLC approach via both internal and external (Vendor) team resources. Advanced proficiency in written and oral communications skills, inclusive of the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders. Knowledge of Digital strategy, planning/budgeting, and financial management processes and frameworks. Experience in creating and executing a systems & project-specific analytics strategy, preferably with experience deploying across the enterprise, data to analytics to actionable insights to outcomes Skilled in guiding and overseeing the successful delivery of projects within their domain, ensuring teams are aligned and on track.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Summary: Enercare is at a pivotal time in our brand’s history as we aspire to be part of Canada’s green transition by reducing greenhouse gas emissions from a critical source: our homes and buildings. The role of Senior Manager, Content & Social will have a direct impact to helping elevate the brand voice of one of Canada’s largest home services companies.
We are seeking a dynamic and results-driven Content & Social Senior Manager to join our team on a 20-month contract. This role will focus on content strategy development and implementation, social content strategy for brand awareness and acquisition, performance reporting, social sentiment, and online reputation monitoring, and collaborating with the cross-functional partners to enhance brand interactions. The ideal candidate will have a strong background in content creation (written and video), social media strategy, and performance analysis, with the ability to lead a team effectively.
Responsibilities Develop Impactful Content Strategy: Define a content strategy that contributes to building the Enercare brand and supporting the digital acquisition journey. Working in partnership with Senior Manager, Web and Digital Retail and agency partners to define SEO driven content deliverables. Content should focus on customer needs and pain points as it relates to home services, highlighting our solutions and our expertise in helping homeowners. Content Creation Oversight: Oversee the development of engaging and impactful content against brand, customer experience, and acquisition objectives. Content formats include written blog articles for web and long/short form video for web and social. Ensuring consistency in tone, style, and quality across all platforms. Content could also include local content highlighting community or employee efforts and supporting efforts for brand consistency and governance. Distribution & Promotion Strategy: Drive content engagement by executing distribution and promotion strategy through web, social, and newsletter channels, with an eye to driving a lift in business outcomes. Ensure alignment with retargeting campaigns lead by Paid team and ensuring these efforts drive incremental volume. Web and Social Content Performance Reporting : Regularly analyze organic performance metrics, providing reports that highlight successes, areas for improvement, and recommendations for future campaigns. Online Reputation Monitoring : Continuously monitor brand mentions across social platforms and other online channels. Work closely with the Brand Manager to address potential issues proactively and develop strategies to enhance the brand's reputation. Social Sentiment Reporting : Analyze and report on social sentiment using advanced analytics tools. Provide actionable insights to inform marketing strategies and improve brand perception. Collaboration with Social Care Manager : Support the Social Care Manager to develop initiatives that foster positive interactions with our audience and build a loyal community around our brand. Team Leadership : Supervise the Associate Manager, Content and Social, providing guidance on content creation, campaign execution, and performance reporting. Campaign Strategy Advisory : Advise on campaign strategies based on sentiment analysis and performance data. Collaborate with Brand and Digital marketing team to ensure alignment with overall business goals.
Requirements Bachelor’s degree in Marketing or Communications preferred. 5+ years of experience in digital marketing, content development, and social media management. Proven experience in brief writing and copy writing. Creative thinker with a passion for storytelling. Strong understanding of SEO best practices and proficiency with tools like SEMRush, Google Search Console, GA4, etc. Ability to identify KPIs, collaborate with the Analytics team for reporting, critically analyze data, and provide actionable recommendations. Strong understanding of social sentiment analysis and online reputation management. Proficiency with social media management tools like Sprinklr for publishing Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram, and other social media platforms, trends, and best practices. Excellent communication skills, both verbal and written. A team player who’s able to collaborate across teams and manage multiple projects simultaneously. Experience in services industry is preferred. Highly motivated, self-directed, and driven.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Summary: The Senior IT Security Manager is a vital role responsible for establishing and maintaining the enterprise vision, strategy and program to ensure Enercare’s information assets and technologies are adequately protected from internal and external security threats. The role will manage cyber risks and ensure compliance with relevant standards and regulations. This leader will promote a culture of cyber security safety awareness and have significant influence across the organisation including senior leadership.
Responsibilities Spearhead the development and execution of a comprehensive IT security program to ensure the alignment of the organisation's security objectives and strategies, while actively contributing to overall business technology planning. Ensure the organisation complies with relevant government and industry regulations including PCI-DSS, PIPEDA, as well as applicable ISO standards. Maintain a continual awareness of the regulatory landscape to ensure the organisation's policies and procedures clearly meet all applicable requirements. Proactively track and handle data breaches, cyber attacks, and security incidents by implementing robust incident response strategies. Utilise comprehensive risk management procedures and evaluations to identify, assess, and remediate security risks and vulnerabilities. Develop and implement robust IT security strategies for vendor selection and evaluation, ensuring that their IT security controls comprehensively protect the confidentiality, integrity, and availability of Enercare’s data. Conduct thorough research and stay continuously updated on emerging IT security trends, evolving cyber threats, best practices, and regulations; proactively recommend and implement the most suitable security products and technologies. Provide visionary leadership to the information security team, including strategic personnel recruitment, comprehensive training, and effective mentoring. Develop and nurture talent within the team, championing a culture of high performance, continuous improvement, and collaboration towards achieving business goals. Take full accountability for the security operations budget and ensure the provisioning of efficient and highly effective IT security services for the organisation. Foster an organisational culture of cyber security awareness and strict compliance with policies and regulations, ensuring that all employees fully understand their roles in maintaining security and protecting sensitive information from common cyber threats such as phishing, vishing, best practices for email security, secure browsing, etc.
Qualifications Bachelor’s degree or higher in computer science, information technology, cyber security or a related field. Minimum of 15 years of experience in a combination of information security, risk management and relevant IT positions. Recognised Information Security certifications including but not limited to CISSP, CISM, CCSP. At least 10 years in a senior Information Security function with proven track record in implementing advanced security controls and technologies across different layers of infrastructure, such as network, endpoint systems, cloud, Microsoft 365, SIEM, IDS/IPS and solutions which adopted models such as Zero-Trust and Defence-in-Depth. Extensive knowledge of security frameworks, standards, and best practices such as NIST, ISO, PCI-DSS and a strong understanding of business impact of security tools, technologies and policies. Demonstrated ability to secure Cyber security investments through selling the need to deliver protection layers in the infrastructure and has persuasively promoted a culture where security was seen as an enabler of business acceleration rather than a roadblock. Proven ability to assess and build the IT Security Roadmap with clear security goals and objectives; details of security controls, technologies and which provides a framework for continuous monitoring and improvement of security practices. Working experience in AI-Powered Tools that enhances threat detection and response capabilities. Has shown exceptional proficiency in written and oral communication skills, with the ability to develop strong rapport and credibility across the organization. Persuasively promote ideas and proposals, and effectively communicate with key stakeholders. Has demonstrated a proactive and adaptable attitude, excelling under pressure and effectively manage challenging situations.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Summary: The Sr. Analyst, Marketing Analytics works collaboratively with the Product team, Customer Base Management team and Acquisition teams to deliver analysis and insights to advance data-based decision making within Enercare’s Home Services Division. They will collaborate with the Marketing team on projects to measure, assess performance and make recommendations on digital campaign, offer, product and asset performance.
The individual will work through all phases of analytic requests from identifying requirements to assembling key information to applying statistical and analytic techniques to interpreting findings to preparing and presenting findings. They will work closely with business partners across the business including the Data Strategy and Operations Team and Information technology team. This position is supported by the Senior Manager, Marketing Analytics.
This is a great opportunity for a digital-centric, data-driven, process-obsessed, execution-focused, forward-thinking analytic professional looking to join a growing organization positioned to be the premier provider of essential home, commercial services and energy solutions in North America
Responsibilities: Design and implement processes to support data-based decision making through the planning, in-market and post assessment phases of Marketing initiatives and campaigns Produce comprehensive in-campaign and post-campaign reports on campaign performance, highlighting key findings, insights, and recommendations for optimization. Produce dashboards and reports for KPIs/ metrics monitoring. Develop predictive models against core outcomes by using advanced analytics and machine learning techniques. Recommend opportunities to grow customer base and share of home. Communicate results in a concise and effective manner to ensure that key business partners understand key levers to drive business performance. Deliver KPI performance data for weekly and monthly reviews, reporting on KPIs such as open rates, CTR, leads, conversion rates, website traffic, calls volume, web forms and social media engagement. Support managers in tracking KPIs and helping with testing to optimize results – Paid Search, Local Search, SEO, Programmatic Display, Social, etc. Assist with Audience Targeting, forecasting, budget planning and customer journey building in Marketing Cloud. Work closely with agencies to integrate information from multiple digital data sources.
Qualifications: Minimum 5 years’ experience in delivering analytic results in a data-driven organization. Undergraduate or Graduate degree in a quantitative discipline Expert-level experience in SQL, Python and Power BI Working experience in building predictive models Experience using Google Analytics, Data Studio, Google Ads, Meta Ads Excellent communication and collaboration skills Strong business acumen, with an excellent understanding of marketing, sales fundamentals. Proven track record of developing analytic presentations to drive action for business units Applied Advanced statistical techniques using Python, R, or SAS in a real business application is an asset Experience using Microsoft SQL Server technology Demonstrated ability to collaborate with diverse cross-functional teams to achieve results Experienced in sharing insights using story-telling skills An obsession with data-innovation that yields measurable business growth
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Legal Counsel - Litigation and Dispute Resolution Markham, ON, Canada Job Description Posted Friday, January 31, 2025 at 5:00 AM Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers. Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you. Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work! Role: Legal Counsel – Litigation & Dispute Resolution Status: Full Time, Regular Reports to: Senior Legal Counsel - Litigation & Dispute Resolution Location: Markham (Hybrid) Summary: This position reports to Senior Legal Counsel, Litigation and Dispute Resolution. The legal department works closely with and provides both legal and business/operational support to all the business groups and corporate functions within the organization. The work is varied, interesting and involves a wide range of legal issues. This is a great opportunity with an organization that continues to grow. You will have a broad range of work with the ability to deal directly with various business groups and outside counsel. Responsibilities: Represent the company in Small Claims and Superior Court matters (including in property damage claims, employment law matters, and collections) Advise on consumer protection legislation Keep abreast of legislative changes and industry trends Coordinate with Enercare’s customer service team to investigate and resolve consumer disputes Conduct or work with the Human Resources team on workplace investigations Provide research support to the Legal department, including on employment law issues, privacy law issues and other legal matters as they arise Support compliance with internal policies, develop and deliver compliance training programs, and advise on governance matters Provide support on other corporate and commercial matters handled by the legal department, including procurement, marketing, IT, regulatory, policy, mergers & acquisitions, financings and other similar matters as they arise Qualifications: The ideal candidate will have 1-3 years of legal practice experience gained at a major firm or corporation Experience with litigation is required Experience with consumer protection law and/or consumer-facing business advice is an asset Excellent problem-solving skills, drafting skills, analytical skills and business acumen Ability to think strategically and pragmatically and be able to work with a close-knit team. Membership in the Law Society of Ontario in good standing LL.B or JD degree Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request. #J-18808-Ljbffr
Energy Management Consultant (Inside Water Heater Sales) North York, Toronto, ON, Canada Job Description Posted Thursday, January 30, 2025 at 5:00 AM Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Role: Energy Management Consultant (Inside Water Heater Sales) Status: Regular, Full-time Location: Hybrid - High Meadow This position is accountable for assessing, sizing, pricing and presenting commercial water heating solutions in the Commercial / Property Management industries, in order to obtain new business in the HVAC market through inbound and self-generated leads. This position requires an individual with a successful tenure in B2B technical sales and preferably a strong working knowledge of mechanical systems, problem-solving skills and the ability to communicate complex technical information in a clear, concise and understandable manner. If you have 1+ years B2B technical sales or HVAC sales experience, we want to hear from you! Accountabilities: Manage inbound commercial water heater leads to size, scope and assess the technical and physical replacement requirements. Prepare pricing, proposals, contracts and assist with project coordination and customer communication where required. Maintain a CRM database for accounts and opportunities, as well as the collection of customer information and general market intelligence. Remotely inspect, scope and assess current water heating equipment and present Enercare's recommendation relating to replacement or maintenance to customer. Upsell Enercare products and solutions where applicable. Assist management to identify new market segments, prospects, lead sources, and referral opportunities. Manage and foster relationships with key players in the commercial / property management new construction, retrofit HVAC market. Qualifications: B2B technical sales experience strongly preferred. Candidate must be entrepreneurial and a strategic thinker. Must be able to articulate strategies and results with successfully developing new business. Proven ability to meet or exceed performance objectives. Exceptional communication skills and interpersonal abilities. Computer proficiency, including MS Office and Salesforce. Previous HVAC sales experience would be considered an asset. Bachelor's degree or post-secondary diploma would be considered an asset. Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request. #J-18808-Ljbffr
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Summary: This position reports to Senior Legal Counsel, Litigation and Dispute Resolution. The legal department works closely with and provides both legal and business/operational support to all the business groups and corporate functions within the organization. The work is varied, interesting and involves a wide range of legal issues. This is a great opportunity with an organization that continues to grow. You will have a broad range of work with the ability to deal directly with various business groups and outside counsel.
Responsibilities: Represent the company in Small Claims and Superior Court matters (including in property damage claims, employment law matters, and collections) Advise on consumer protection legislation Keep abreast of legislative changes and industry trends Coordinate with Enercare’s customer service team to investigate and resolve consumer disputes Conduct or work with the Human Resources team on workplace investigations Provide research support to the Legal department, including on employment law issues, privacy law issues and other legal matters as they arise Support compliance with internal policies, develop and deliver compliance training programs, and advise on governance matters Provide support on other corporate and commercial matters handled by the legal department, including procurement, marketing, IT, regulatory, policy, mergers & acquisitions, financings and other similar matters as they arise
Qualifications: The ideal candidate will have 1-3 years of legal practice experience gained at a major firm or corporation Experience with litigation is required Experience with consumer protection law and/or consumer-facing business advice is an asset Excellent problem-solving skills, drafting skills, analytical skills and business acumen Ability to think strategically and pragmatically and be able to work with a close-knit team. Membership in the Law Society of Ontario in good standing LL.B or JD degree
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!
Summary
This position is accountable for day to day management of installation project timelines as well as project progress presentation and financial tracking.
Responsibilities
Project Resource Planning: Ensure a large volume of projects are scheduled and appropriately resourced, including technicians, equipment, and sub-contractors. Monitor and Verify Project Progress: Maintain and validate the project schedule, ensuring resources match project requirements to meet delivery timeframes. Communication: Facilitate communication with internal stakeholders, vendors, sub-contractors, and customers. Identify and Manage Risks: Address risks related to health and safety, completion timelines, and equipment/resource availability. Budget Oversight and Management: Track and monitor actual costs versus quoted costs, and rationalize and quantify any variations. Support Inventory Management: Assist with tasks like truck counts and receiving orders/POs into the in-house database. Reporting and Documentation: Prepare weekly project summary documents, lead production meetings with management, and handle all project close-out documentation. Quality and Customer Satisfaction: Ensure projects meet code and Enercare standards of practice, and liaise with customers to convey timelines, access requirements, and any issues. Health & Safety: Conduct line observations, truck inspections, and prepare safe work plans, equipment certifications, and notices of projects.
Qualifications
University degree from an accredited Canadian institution Basic HVAC and mechanical knowledge is an asset Proficiency in MS office programs, particularly Excel and Microsoft project.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work!
Role: Regional Marketing Manager Status: Regular, Full Time Reports to: Director of Marketing Department: Marketing Brand and Communications Location: Hybrid - Markham, some travel required
Summary:
Supported by the Marketing Director of Brand & Digital, the Regional Marketing Manager is responsible for marketing the Service Experts Brand across Canada, including Alberta, Ontario, and Manitoba. This role involves engaging with the General Managers in each market to understand unique challenges and opportunities, driving awareness and consideration, and supporting excellence in customer experience.
The Regional Marketing Manager will collaborate with agency partners, key stakeholders, and internal marketing teams to create marketing strategies and launch successful campaigns. They will leverage demand generation tactics and market offers to deliver strong business outcomes while ensuring a consistent Brand strategy.
This is a terrific opportunity for a customer-centric, data-driven, process-obsessed, demand-generating communications professional looking to join a growing organization positioned to be the premier provider of essential home, commercial services, and energy solutions in Canada.
Key Responsibilities:
Develop and execute marketing strategies for all Service Experts Canadian locations, including key seasonal campaigns, always-on lead generation, and support for product launches and promotion updates. Manage cross-functional collaboration across Sales, Product, and Marketing teams. Evaluate best practices from the Enercare national presence and test these campaigns, tactics, and offers for leverage in all Service Experts locations. Conduct annual planning and forecasting with weekly campaign optimization based on performance. Regularly review marketing and business results with GMs and make recommendations based on insights. Plans should reflect market opportunities and key capabilities, including Commercial. Optimize media mix: Understand digital marketing with a focus on PPC activities like paid search, CBM management for direct mail and email, along with broader media for brand building such as radio, TV, and OOH. Work with agency partners and internal teams, such as the customer insights team, to optimize media approaches for short-term lead generation while building long-term brand equity and top-of-mind awareness. Drive effective lead generation for products and services at the center level, including calls and forms leading to sales or service outcomes. Support sales enablement by working with stakeholders to optimize materials used in the field. Enhance SEO: Collaborate with GMs to support rich local content and community presence. Partner with digital teams to ensure a strong presence in local and product SEO. This involves collaborating on various aspects of website management, including content changes, page builds, customer journeys/user experience, buy flows, and campaign updates. Utilize strong analytical abilities to optimize marketing investments. Stay informed about local competition, media spend, and offer competitiveness.
Qualifications:
A minimum of 5 years in marketing, with a focus on performance marketing, digital marketing and web optimization Experience managing agency partners to achieve strong outcomes in web and digital marketing. Ability to identify KPIs, collaborate with internal analytics teams for reporting, critically analyze data, and provide actionable recommendations. Experience with customer journey mapping or user experience is a plus. Demonstrated strong execution and project management skills, effective collaboration with cross-functional teams, and the ability to thrive in a fast-paced environment. Proven experience in developing consumer acquisition and engagement initiatives. Critical and creative thinking skills to address challenges. Experience with WordPress is a benefit. Highly motivated, self-directed, and driven.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
