Customer Success Manager, AEC (Architecture, Engineering and Construction) Esri Canada has an exceptional opportunity for a Customer Success Manager to join our AEC Department. Reporting to the Director, AEC, this role is primarily dedicated to clients in the Architecture, Engineering, and Construction sectors. The success of our customers is fundamental to our continued growth, and we strive to serve as trusted partners by helping clients maximize their return on investment in GIS technology. In this position, you will leverage your expertise and initiative to cultivate strong relationships with key stakeholders, gain a thorough understanding of their business requirements, and ensure our solutions align with their objectives. You will act as an advocate for the customer, facilitating clear and open communication to achieve mutually beneficial outcomes. Through these efforts, you will drive solution adoption and identify opportunities that contribute to the ongoing success of both the customer and Esri Canada. This role will be remote and based in Canada. About Us Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics. If you are passionate about making an impact in an organization that is committed to creating a sustainable future, consider joining our team! A Day in the Life of a Customer Success Manager, AEC at Esri Canada: Establish a trusted strategic advisor relationship with customers to drive strategic value. Work with key customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision through development of a Customer Success Strategy, including a multi-year roadmap. Identify, document and communicate key software feature enhancement requests on behalf of key customers. Identify and recommend the best use of GIS and locational intelligence within an organization to promote customer success and a ROI from their investment in Esri Canada solutions. Assist in continuous improvement in refining client personas to strengthen the ideal target end users. Develop and maintain product knowledge. Support the account teams in the documentation of account plans for customers detailing recommended short, medium- and long-term strategies with action plans, and in preparing and presenting compelling sales proposals. Help to identify and support the resolution of customer problems or issues and work with the appropriate Esri Canada teams to mitigate or resolve them. Support Account Managers and Inside Sales team with sales calls, new sales programs to foster increased revenues. Proactively drive renewals and expand the adoption of Esri products within existing accounts by identifying opportunities for upselling and cross-selling additional services or solutions. Maintain customer and market intelligence in Salesforce as required. Actively promoting client successes through coordination of community building events and social selling activities. Support the development of technical proposals, RFx's, SOW's, and implementation plans as needed working with the Professional Services team. Working knowledge of standard industry products including AutoCAD, Civil3D, Autodesk Construction Cloud (ACC), BIM360, and Revit. A familiarity with InfraWorks, Bentley MicroStation, ProjectWise, BlueBeam Revu, and Hexagon CADWorx. General Responsibilities Participate collaboratively in the company Employee Development Program. Communicate effectively with internal and external personnel at all levels, always representing the company in a professional manner. Actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive cooperation strategies within the company as well as other departments across the company. Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives. Conduct any general duties, specific job projects and responsibilities as assigned or required by the Director or Esri Canada management in a timely and professional manner. What You Bring To The Team University Degree and/or College Diploma in a related field of study such as planning, architecture, engineering, geomatics, construction, or environmental management. Strong knowledge of how GIS integrates with typical AEC workflows, including design, construction, operation, and asset management processes, to provide solutions that optimize customer outcomes. Prior experience with customer/account management. Ability to interact with client teams at various levels of technical and non-technical depth, particularly at the executive / senior leadership level. Minimum 5 years' direct experience working with AEC firms and/or GIS companies in consulting or business development role. Proven success in working closely with both technical teams (e.g., GIS specialists, AutoCAD technologists, Engineers) and customer stakeholders to ensure alignment and project success. Knowledge and experience with current Esri software offerings in the areas of desktop, server and online/web technologies. Strong problem-solving skills combined with the ability to develop and present innovative ideas and conceptualize new approaches and solutions to customer business problems. Role The following competencies are essential to this role: Strategically astute, with an ability to identify opportunities, assess risks, understand impacts and communicate actionable insights through strategic success plans. Excellent customer-facing and consultative sales skills. Ability to understand complex business problems and to assist in the proposal of GIS and location intelligence-based solutions. Ability to write and present compelling customer strategies and sales propositions. Strong networking, negotiation, and facilitation skills. Effective collaborator with Esri Canada teams to deliver on customer requirements and ensure successful outcomes. Bonus Points For This Position Bilingual (English/French). Ability to travel within Canada and occasionally to the US. What Esri Canada Offers You We prioritize our employees\' well-being and work-life balance. Our benefits include: Work from Home or hybrid work Generous Paid Time-Off: up to 6 weeks per year, including 3 weeks of paid annual vacation, increasing with years of service 50 hours of Paid-Time Off (PTO) for personal needs 32 hours of Summer Time Winter holiday office closure Comprehensive health benefits plan RRSP match increasing with years of service Training and development programs for professional growth Company perks including discounts on gym memberships, technology purchases and more Company-sponsored events and social activities Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more. How To Apply Ready to join our amazing team? Submit your resume today! Esri Canada fosters a dynamic and inclusive work culture... accommodations upon request at any stage of the hiring process. #J-18808-Ljbffr
Overview Esri Canada has an exciting opportunity for a GIS Technical Solutions Specialist, who will support sales, marketing, and business development activities for the Quebec region. This position will report to the Director, Quebec Professional Services and will work closely with sales and marketing teams to demonstrate ArcGIS-based solutions and to provide GIS technical advice to prospective clients, existing clients, and business partners. This role will be based remotely in Quebec. Responsibilities Lead pre-sales activities to drive the sales of products and services offered by Esri Canada; these activities are performed during sales calls, site visits, seminars, proposals, trade shows. Team up with account managers and industry managers to provide technical support and generate sales Advise customers on GIS requirements and strategies, architectures, products selection, and release planning. Leverage existing ArcGIS industry solutions and deliver effective demonstrations of ArcGIS products and solutions that address client business needs and competitive situations. Assist customers in their decision-making process regarding software solutions, professional services\' needs, business partner selection, and training requirements. Assist clients and business partners in integrating ArcGIS technology with their respective products and organizational data. Assist the Director, Quebec Professional Services in the development and delivery of events, collateral and electronic communication (e.g. Web casts) specific to the use and growth of Esri solutions for the province of Quebec Lead post-sales activities to expand the use of products and services offered by Esri Canada, generate additional sales, improve customer satisfaction, and enhance Esri Canada\'s image as a solutions provider. Team up with sales and marketing teams to conduct regular key account reviews and follow ups. Act as a technical advisor to customers and partners to provide GIS strategy support. Provide and receive mentoring and education to and from Esri Canada technical staff through training, seminars, demos, and lunch and learn sessions on a regular basis. Qualifications University degree in GIS, geomatics, geography, computer science, engineering, or equivalent education and experience 3+ years of technical experience working with GIS technology Experience working with Esri\'s ArcGIS software product suite, including ArcGIS Enterprise, ArcGIS Pro, and ArcGIS Online Fluent in French (written/oral communication) Excellent communication, presentation, and interpersonal skills Courteous, well-spoken, and customer focused Self-motivated, goal driven, and an efficient team player Bonus Points For This Position Prior GIS development and implementation experience Prior consulting services, sales support, or sales engineer experience What Esri Canada Offers You We prioritize our employees\' well-being and work-life balance. Our benefits include: Work from Home or hybrid work Generous Paid Time-Off: up to 6 weeks of time off per year, including: 3 weeks of paid annual vacation, increasing with years of service 50 hours of Paid-Time Off (PTO) for personal needs 32 hours of Summer Time Winter holiday office closure Comprehensive health benefits plan RRSP match increasing with years of service Training and development programs for professional growth Company perks including discounts on gym memberships, technology purchases and more Company-sponsored events and social activities Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more Bilingualism is a requirement to support French and English-speaking clients across Canada How To Apply Ready to join our amazing team? Submit your resume today! Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment. #J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features. Senior Project Manager, PMO Esri Canada has an exceptional opportunity for a Senior Project Manager to join our PMO. Reporting to the Director, PMO, this role contributes to business operations by providing high‑level management and delivery of internal projects within the PMO services portfolio. It involves close collaboration with business stakeholders to ensure successful project execution. Responsibilities include leading project teams through all phases of the project lifecycle, applying deep knowledge of enterprise systems, and driving organization‑wide initiatives. The position also supports the PMO in maintaining process standards and governance across Professional Services and Internal IS / Corporate projects. This role will be remote based in Canada. About Us Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics. If you are passionate about making an impact in an organization that's committed to creating a sustainable future, consider joining our team! A Day in the Life of a Senior Project Manager at Esri Canada Responsibilities Project Planning & Execution Lead and manage internal IS and corporate projects from initiation through implementation. Facilitate visioning sessions to define scope, priorities, timelines, and align on deliverables. Perform business analysis during project initiation to identify preliminary requirements, assess feasibility, and define measurable success criteria. Coordinate cross‑functional teams including business analysts, developers, sponsors, and executives to ensure alignment and delivery success. Manage communications across departments and senior leadership to ensure transparency and support decision‑making. Manage stakeholder relationships and expectations throughout the project lifecycle. Monitor and control project budgets, resources, and schedules. Maintain project data in Esri Canada's professional services automation system. Manage changes to scope, schedule, and costs using formal verification techniques. Identify and mitigate risks proactively, presenting response plans to stakeholders. Prepare and lead quality management planning and assurance activities. Obtain stakeholder signoff on key deliverables. Produce status updates and project control reports. Apply change management strategies to overcome resistance, foster engagement, and ensure adoption. Contribute to organizational readiness by supporting development and delivery of training programs, including creation and delivery of materials. Oversee project close‑out activities and conduct lessons learned reviews. Governance, Standards & Reporting Promote and enforce IT standards, PMI guidelines, and best practices for project management. Ensure adherence to standard processes and governance in collaboration with Professional Services. Conduct external Professional Services project monitoring and audit reviews. Compile and distribute governance compliance, audit results, and project health results. Support monitoring activities of various metrics for Professional Services (e.g., margin variance, risk trends, contingency analysis) to support continuous improvement. Execute bid and project review activities (Risk Review, Initiation, Closure, Lessons Learned) in conjunction with the PMO Director. General Responsibilities Participate collaboratively in the company Employee Development Program. Communicate effectively with internal and external personnel at all levels representing the company in a professional manner at all times. Actively participate in company, staff or individual one‑on‑one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co‑operation strategies within the company as well as other departments across the company. Continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives. Conduct any general duties, specific job projects and responsibilities as assigned or required by the Director or Esri Canada management in a timely and professional manner. What You Bring To The Team University degree in computer science, business administration or equivalent relevant work experience. 10+ years experience with IT applications. 5+ years as a project manager on IT projects, large‑scale corporate programs, or business development efforts—ideally within a professional services environment. 2+ years holding a valid Project Management Professional (PMP) certification. Solid understanding of software development methodologies. Proven expertise with project management tools, techniques, and frameworks. Demonstrated ability to produce high‑quality project documentation and deliverables. Additional Requirements Strong leadership, facilitation, and problem‑solving skills. Highly self‑motivated and capable of working independently with minimal supervision. Exceptional interpersonal and relationship‑building abilities. Detail‑oriented with sound judgment and decision‑making capabilities. Skilled in delegation, time management, organization, and multitasking. Comfortable managing multiple concurrent projects. Strategic thinker with the ability to see the big picture and lead complex initiatives. Excellent written, verbal, and presentation communication skills. Experience working with professional services automation systems. Analytical mindset with a track record of solving complex challenges and making informed decisions. Reliable team contributor with a history of balancing competing priorities and meeting deadlines. Committed to continuous improvement and operational excellence. Demonstrated success delivering projects using both agile and waterfall methodologies. Bonus Points For This Position Bilingual (English / French) Knowledge and experience with Esri products Risk management expertise Change management certification (PROSCI, ACMP or equivalent) Compensation & Benefits At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $100,200 to $119,400 annually determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market. What Esri Canada Offers You Work from Home or hybrid work Generous Paid Time‑Off: Enjoy up to 6 weeks of time off per year, including: 3 weeks of paid annual vacation, increasing with years of service 50 hours of Paid‑Time Off (PTO) for personal needs 32 hours of Summer Time Winter holiday office closure Comprehensive health benefits plan RRSP match increasing with years of service Training and development programs for professional growth Company perks including discounts on gym memberships, technology purchases and more. Company‑sponsored events and social activities Employee‑driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more. Fluency in English is essential, as this role requires regular client communication and support in English‑speaking regions. How To Apply Ready to join our amazing team? Submit your resume today! Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time‑off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment. Gestionnaire de projets principale, BGP Esri Canada offre une occasion de carrière exceptionnelle en affichant un poste de Gestionnaire de projets principale au sein de son équipe BGP. La personne relèvera de la ou du directrice ou directeur, Bureau de gestion de projet (BGP. Le ou la gestionnaire de projets principale contribue aux opérations commerciales en assurant la gestion et la livraison de projets internes d'envergure au sein du portefeuille de services du Bureau de gestion de projets (BGP). Ce rôle exige une étroite collaboration avec les parties prenantes de l'entreprise afin d'assurer la réussite de l'exécution des projets. Les responsabilités comprennent la direction d'équipes de projet à travers toutes les phases du cycle de vie du projet, l'application d'une connaissance approfondie des systèmes d'entreprise et la mise en œuvre d'initiatives à l'échelle organisationnelle. Le poste soutient également le BGP dans le maintien des normes de processus et de gouvernance pour les services professionnels ainsi que pour les projets internes des technologies de l'information et de l'entreprise. La ou le titulaire du poste travaillera à distance au Canada. Notre entreprise Esri Canada offre des systèmes d'information géographique (SIG) qui permettent aux entreprises, aux gouvernements et aux établissements d'enseignement de prendre rapidement des décisions éclairées en mobilisant la puissance de la cartographie et des analyses spatiales. Si votre plus grande aspiration est d'avoir une incidence dans une organisation qui s'engage à créer un avenir durable, joignez‑vous à notre équipe ! Une journée dans la vie d'une ou d'un gestionnaire de projets principale à Esri Canada Responsabilités Planification et exécution de projets Diriger et gérer les projets internes des TI et de l'entreprise, depuis le lancement jusqu'à la mise en œuvre. Animer des séances de vision stratégique afin de définir la portée, les priorités, les échéanciers et d'assurer l'harmonisation des livrables. Effectuer des analyses d'affaires lors du lancement du projet afin de déterminer les exigences préliminaires, d'évaluer la faisabilité et de définir des critères de succès mesurables. Coordonner des équipes interfonctionnelles, y compris les analystes d'affaires, les développeur·euses, les commanditaires et les dirigeant·euses, afin d'assurer l'alignement et la réussite de la livraison. Gérer les communications entre les différents services et la haute direction afin d'assurer la transparence et de soutenir la prise de décision. Gérer les relations et les attentes des parties prenantes tout au long du cycle de vie du projet. Surveiller et contrôler les budgets, les ressources et les calendriers de projet. Maintenir les données de projet dans le système d'automatisation des services professionnels d'Esri Canada. Gérer les changements de portée, d'échéancier et de coûts à l'aide de techniques de vérification formelles. Anticiper et atténuer les risques de manière proactive, en présentant des plans de réponse aux parties prenantes. Préparer et diriger les activités de planification et d'assurance qualité. Faire approuver par les intervenants les biens livrables essentiels. Produire des mises à jour d'état et des rapports de contrôle de projet. Appliquer des stratégies de gestion du changement afin de surmonter la résistance, de favoriser l'engagement et d'assurer l'adoption. Contribuer à la préparation organisationnelle en soutenant le développement et la prestation de programmes de formation, incluant la création et la diffusion du matériel connexe. Superviser les activités de clôture de projet et mener des bilans des leçons apprises. Gouvernance, normes et production de rapports Promouvoir et faire respecter les normes en matière de TI, les lignes directrices du PMI ainsi que les meilleures pratiques en gestion de projets. Veiller au respect des processus normalisés et des principes de gouvernance, en collaboration avec les services professionnels. Effectuer le suivi et l'audit des projets de services professionnels externes. Compiler et diffuser les résultats liés à la conformité en matière de gouvernance, aux audits et à la santé des projets. Soutenir les activités de suivi de divers indicateurs pour les services professionnels (par exemple, écart de marge, tendances des risques, analyse des provisions) afin de favoriser l'amélioration continue. Réaliser les activités d'examen des offres et des projets (évaluation des risques, lancement, clôture, leçons apprises) en collaboration avec la direction du Bureau de gestion de projet (BGP). Responsabilités Générales > Participer en collaboration au programme de perfectionnement des employés de l'entreprise. Communiquer efficacement avec le personnel interne et externe à tous les niveaux en représentant l'entreprise de manière professionnelle à tout moment. Participer activement et en permanence aux réunions de l'entreprise, du personnel ou aux réunions individuelles dans le but de favoriser un travail d'équipe efficace, une meilleure communication et des stratégies de coopération progressive au sein de l'entreprise ainsi que dans d'autres services de l'entreprise. Contribuer de façon constante à la rentabilité et aux opérations commerciales en cours de l'entreprise en développant, recommandant et mettant en œuvre des stratégies et des initiatives d'amélioration continue. Accomplir toute tâche générale, projet spécifique et responsabilité assignée ou exigée par la directrice, le directeur ou la direction d'Esri Canada en temps opportun et de manière professionnelle. Ce Que Vous Apportez à L'équipe Diplôme universitaire en informatique, en gestion d'entreprise ou expérience professionnelle équivalente. Au moins dix ans d'expérience avec les applications en technologies de l'information (TI). Au moins cinq ans d'expérience à titre de gestionnaire de projets en TI, dans le cadre de programmes d'entreprise de grande envergure ou d'initiatives de développement des affaires, idéalement au sein d'un environnement de services professionnels. Au moins deux ans en tant que titulaire d'une certification Project Management Professional (PMP) valide. Solide compréhension des méthodologies de développement logiciel. Expertise reconnue des outils, techniques et cadres de gestion de projets. Capacité démontrée à produire une documentation et des livrables de projet de grande qualité. Autres Exigences Compétences avérées en direction, en animation et en résolution de problèmes. Grande autonomie et capacité à travailler de façon indépendante avec une supervision minimale. Aptitudes interpersonnelles exceptionnelles et talent reconnu pour établir et entretenir des relations de travail efficaces. Souci du détail, bon jugement et solides capacités en prise de décision. Maîtrise de la délégation, de la gestion du temps, de l'organisation et de la coordination de tâches multiples. Aisance dans la gestion de plusieurs projets simultanés. Esprit stratégique permettant de voir l'ensemble d'une situation et de diriger des initiatives complexes. Grand talent en présentation et en communication, tant à l'écrit qu'à l'oral. Expérience confirmée avec les systèmes d'automatisation des services professionnels. Esprit analytique et expérience démontrée dans la résolution de problèmes complexes ainsi que la prise de décisions éclairées. Fiabilité en travail d'équipe, avec la capacité de gérer des priorités concurrentes et de respecter les échéances. Engagement envers l'amélioration continue et l'excellence opérationnelle. Expérience démontrée dans la livraison de projets utilisant les méthodologies agiles et traditionnelles (en cascade). Autres Qualités Avantageuses Pour Ce Poste Bilinguisme (anglais et français). Connaissance pratique des produits d'Esri. Expertise en gestion des risques. Certification en gestion du changement (PROSCI, ACMP ou équivalent). Rémunération Et Avantages Sociaux Chez Esri Canada, nous nous engageons à offrir une rémunération équitable et compétitive. Ce poste offre un salaire de base annuel compris entre 100,200$ et 119,400$ déterminé en fonction de l'expérience, des compétences et de l'équité interne. Ce Qu'Esri Canada Vous Offre travail à domicile ou travail hybride; congés payés généreux comprenant ce qui suit : jusqu'à six semaines de congés par an, trois semaines de congés annuels payés (ce nombre augmente en fonction des années de service), 50 heures de temps libre rémunéré pour les besoins personnels, 32 heures de temps d'été, fermeture des bureaux pendant la période des fêtes de fin d'année; régime d'assurance maladie complet; programme de cotisation égale au REER; programmes de formation, de perfectionnement et d'avancement professionnel; avantages offerts par l'entreprise comprenant des réductions sur les abonnements de centre d'entraînement, sur les achats de technologie et bien plus encore; événements et activités sociales parrainés par l'entreprise; initiatives menées par les employés, comme des séances de yoga, des clubs de lecture, des baladodiffusions interactives, et plus encore. La maîtrise de l'anglais est essentielle, car ce poste nécessite une communication régulière avec les clients et l'assistance dans les régions anglophones. La maîtrise de l'anglais est essentielle, car ce poste nécessite une communication régulière avec les clients et l'assistance dans les régions anglophones. Comment Postuler Vous voulez vous joindre à notre formidable équipe? Soumettez votre CV dès aujourd'hui! Esri Canada met en valeur une culture de travail dynamique et inclusive, ainsi que votre perfectionnement professionnel et la flexibilité de travailler à distance ou à l'un de nos bureaux au Canada. Certains postes peuvent nécessiter des déplacements occasionnels à destination des bureaux de l'entreprise ou d'un client. Nous offrons des salaires attrayants, un environnement de travail accueillant et un ensemble d'avantages sociaux exceptionnels avec de nombreuses vacances. Nous accordons une grande importance à l'égalité d'accès à l'emploi et fournirons des mesures d'adaptation sur demande à n'importe quelle étape du processus d'embauche. Nous apprécions toutes les candidatures, mais seules les personnes sélectionnées pour un entretien seront contactées. Notre processus d'embauche comprend une vérification des antécédents comme condition d'emploi. #J-18808-Ljbffr
A leading technology firm in Canada seeks a UX/Market Researcher for a 1-year contract to enhance user experience and gather market insights. The ideal candidate will design research plans, collaborate with teams, and present findings to drive innovation. Must have over 1 year of experience, strong communication skills, and a degree in a relevant field. This position allows for remote work across Canada.
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Join to apply for the Product Specialist, ArcGIS Developer Technology | Spécialiste de produit, Technologie ArcGIS Developer role at Esri Canada . Esri Canada has a unique opportunity for a Product Specialist, ArcGIS Developer Technology on our Product Management team, based anywhere in Canada. ArcGIS is a comprehensive, enterprise-ready geospatial platform. It is architected for developers to build apps using its powerful mapping APIs and location services, extend ArcGIS with custom functionality, and automate workflows such as map creation, analysis, and administration. As a product specialist, you will be the go-to Esri Canada resource for authoritative product information related to a range of ArcGIS Developer products. You will keep Esri Canada’s customers, sales and technical teams up-to-date on product capabilities and best practices, product lifecycle, and the business model. You will also play a key role in assessing and advocating for the alignment of product roadmap features with the business needs of our Canadian developer community. This role will be based remotely in Canada. A Day in the Life of a Product Specialist at Esri Canada Act as a liaison between internal teams and Esri Inc. product management on issues related to ArcGIS Developer products. Maintain advanced-level technical knowledge of Esri's APIs and SDKs for building apps, extending ArcGIS, and automating workflows. Explore and demonstrate emerging ArcGIS Developer products and capabilities. Promote and showcase ArcGIS Developer technology. Perform developer outreach activities. Provide mentoring to Esri Canada technical staff and give technical guidance through team meetings, demos, and other knowledge transfer sessions. What You Bring To The Team University or post-graduate degree in GIS, Geography, Computer Science, Engineering, Mathematics, or a related discipline. 5+ years of experience building apps, extending ArcGIS, and/or automating workflows using Esri's APIs and SDKs (e.g., ArcGIS Experience Builder, ArcGIS Maps SDK for JavaScript, ArcGIS Maps SDK for .NET, ArcGIS Pro SDK for .NET, ArcGIS API for Python, and ArcGIS Arcade). Working knowledge of ArcGIS Pro and ArcGIS Online. Understanding of security methodologies and authentication patterns leveraged by ArcGIS. Outstanding communication and presentation skills. Ability to build relationships, collaborate with others, and coordinate resources across multidisciplinary teams. Self‑starter personality. Approach challenges with a growth mindset. Bonus Points For This Position Bilingual (English and French). What Esri Canada Offers You Work from Home or hybrid work. Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including: 3 weeks of paid annual vacation, increasing with years of service. 50 hours of Paid-Time Off (PTO) for personal needs. 32 hours of Summer Time. Winter holiday office closure. Comprehensive health benefits plan. RRSP match increasing with years of service. Training and development programs for professional growth. Company perks, including discounts on gym memberships, technology purchases, and more. Company‑sponsored events and social activities. Employee‑driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more. Fluency in English is essential, as this role requires regular client communication and support in English‑speaking regions. Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time‑off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Product Management and Marketing Industries: Software Development #J-18808-Ljbffr
UX/Market Researcher (1-year contract), Ratio.City Esri Canada has an exceptional opportunity for a UX/Market Researcher to join our Ratio.City department on a 1‑year contract. Reporting to the Product Manager, Ratio.City, UX/Market Researchers are responsible for learning more about existing and potential markets, exploring opportunities for growth, and understanding our users. They do this by defining research plans, recruiting research participants, conducting interviews, and extracting insights and opportunities. They must be highly organized, excellent communicators, and skilled at setting realistic expectations. They should be able to ask probing questions to get to the root of a problem and provide actionable insights that drive innovation and improve user experience. UX/Market Researchers must foster a strong working relationship with the Product and Commercial teams so that insights derived from research can be translated into new and improved products and product features and innovative marketing opportunities. This role will be based remotely in Canada. About Us Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics. If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team! A Day in the Life of a UX/Market Researcher at Esri Canada Design and execute research plans to understand market and customer needs, behaviours, and pain points. Conduct qualitative research (interviews, usability tests, diary studies, focus groups) and quantitative research (surveys, market analysis, competitive benchmarking). Collaborate closely with product manager, UX designer, marketing team, and others to identify research questions and priorities. Analyze and synthesize findings into clear insights, personas, and recommendations. Present research findings to internal team in engaging and actionable ways. Monitor industry trends, competitive landscape, and emerging market opportunities. Maintain research repositories and ensure research knowledge is accessible across teams. What You Bring To The Team 1+ years of user research experience, training and/or certification. Strong knowledge of qualitative and quantitative research methods. Understanding of geographic information systems and how they are utilized to solve business issues. Strong working knowledge of productivity apps. Ability to travel infrequently (e.g. to other Esri offices, conferences, and customer offices). University degree in Psychology, Sociology, Market Research, Business or related field. Excellent communication skills. Proven analytical problem‑solving and decision‑making skill. Team player with a track record for meeting deadlines. Bonus Points For This Position Bilingualism English/French. Familiarity with Figma, Loom, Dovetail and similar platforms. How To Apply Ready to join our amazing team? Submit your resume today! EEO Statement Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time‑off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment. Ratio.City offre une occasion exceptionnelle de se joindre à son équipe Ratio.City à titre de spécialiste en expérience utilisateur et en recherche de marché pour un contrat d'un an. Relevant du ou de la gestionnaire de produit, Ratio.City, les spécialistes en expérience utilisateur et en recherche de marché sont responsables d'en apprendre davantage sur les marchés existants et potentiels, d'explorer les possibilités de croissance et de mieux comprendre nos utilisateurs. Pour ce faire, ils élaborent des plans de recherche, recrutent des participants, mènent des entrevues et dégagent des observations et des pistes d'action à partir de ce processus. Ils doivent faire preuve d'une grande organisation, posséder d'excellentes habiletés en communication et être capables d'établir des attentes réalistes dans leurs interactions avec les autres. Ils doivent également être aptes à poser les bonnes questions pour cerner la racine d'un problème et formuler des recommandations concrètes qui stimulent l'innovation et améliorent l'expérience utilisateur. Les spécialistes en expérience utilisateur et en recherche de marché doivent entretenir une collaboration étroite avec les équipes de produits et commerciales afin que les observations issues de la recherche se traduisent en nouveaux produits, en fonctionnalités améliorées et en occasions de marketing innovantes. Ce poste est offert en télétravail, partout au Canada. Notre Entreprise Esri Canada offre des systèmes d'information géographique (SIG) qui permettent aux entreprises, aux gouvernements et aux établissements d'enseignement de prendre rapidement des décisions éclairées en mobilisant la puissance de la cartographie et des analyses spatiales. Une Journée Dans La Vie D'une Ou D'un Spécialiste En Expérience Utilisateur Et En Recherche De Marché à Esri Canada Concevoir et exécuter des plans de recherche pour comprendre les besoins, les comportements et les points de friction des marchés et des clients. Mener des recherches qualitatives (entrevues, tests d'utilisabilité, journaux d'utilisation, groupes de discussion) et quantitatives (sondages, analyses de marché, études comparatives concurrentielles). Collaborer étroitement avec le ou la gestionnaire de produit, le ou la conceptrice en expérience utilisateur, l'équipe marketing et d'autres parties prenantes afin de définir les questions et priorités de recherche. Analyser et synthétiser les résultats en observations claires, profils d'utilisateur et recommandations. Présenter les résultats de recherche à l'équipe interne de façon engageante et exploitable. Surveiller les tendances de l'industrie, le paysage concurrentiel et les nouvelles possibilités de marché. Gérer les dépôts de recherche et veiller à ce que les connaissances issues de la recherche soient accessibles à l'ensemble des équipes. Ce Que Vous Apportez à L'équipe Au moins un an d'expérience, de formation ou de certification en recherche sur l'expérience utilisateur. Solide connaissance des méthodes de recherche qualitatives et quantitatives. Bonne compréhension des systèmes d'information géographique (SIG) et de leur utilisation pour résoudre des enjeux d'affaires. Excellente maîtrise des applications de productivité. Capacité à voyager à l'occasion (par exemple, vers d'autres bureaux d'Esri, des conférences ou des bureaux de clients). Diplôme universitaire en psychologie, sociologie, recherche de marché, administration des affaires ou domaine connexe. Excellentes habiletés de communication. Solides compétences analytiques, de résolution de problèmes et de prise de décision. Esprit d'équipe et capacité éprouvée à respecter les échéances. Autres Qualités Avantageuses Pour Ce Poste Bilinguisme anglais/français. Connaissance de Figma, Loom, Dovetail et autres plateformes similaires. Comment Postuler Vous voulez vous joindre à notre formidable équipe? Soumettez votre CV dès aujourd'hui! Déclaration d’égalité d’emploi (EEO) Esri Canada met en valeur une culture de travail dynamique et inclusive, ainsi que votre perfectionnement professionnel et la flexibilité de travailler à distance ou à l'un de nos bureaux au Canada. Certains postes peuvent nécessiter des déplacements occasionnels à destination des bureaux de l'entreprise ou d'un client. Nous offrons des salaires attrayants, un environnement de travail accueillant et un ensemble d'avantages sociaux exceptionnels avec de nombreuses vacances. Nous accordons une grande importance à l'égalité d'accès à l'emploi et fournira des mesures d'adaptation sur demande à n'importe quelle étape du processus d'embauche. Nous apprécions toutes les candidatures, mais seules les personnes sélectionnées pour un entretien seront contactées. Notre processus d'embauche comprend une vérification des antécédents comme condition d'emploi. #J-18808-Ljbffr
