Bilingual Agent Case Manager (Contract Role)
Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada.
We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in the delivery of their products and services.The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.The office is based in Toronto and the working environment is either a mix of in-office or remote, though always in close collaboration with colleagues and stakeholders.
Responsibilities Include:A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.Takes personal accountability for delivering superior client experience including effective problem resolutions.Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.Support new and existing claimants with claim filing process, required documentation etc.Responsible for communicating in a collaborative team with decision makers and managers.Assesses, handles and triages incoming calls and initiates outbound calls to service partners.Supports Nursing team.Provides on trip assistance to clients as required:Referrals for medical careAirline flight arrangementsHotel arrangementsDemonstrates commitment to taking ownership and accountability of client problems at first point of contact.Demonstrates the ability to make decisions in an effort to obtain missing information, weighing cost effectiveness and reputational impact to clients.Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.
Education, Knowledge, Skills, and Abilities:High school diploma.Superior communication skills.Knowledge of travel insurance products is preferred.Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.
Flexible Language Requirement: Fluency in FrenchHours of Work: 8 Hours, 40 hour per week.Work Location: Hybrid / RemoteCompensation: Salary range $60k-65k (based on contract duration)Vacancy: 1 full time position
Europ Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@europ-assistance.ca if any accommodation is required.
Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.We thank all applications for their interest, but only candidates selected for an interview will be contacted.
We thank all applications for their interest, but only candidates selected for an interview will be contact
Bilingual Agent Case Manager (Contract Role)
Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada.
We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in the delivery of their products and services.The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.The office is based in Toronto and the working environment is either a mix of in-office or remote, though always in close collaboration with colleagues and stakeholders.
Responsibilities Include:A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.Takes personal accountability for delivering superior client experience including effective problem resolutions.Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.Support new and existing claimants with claim filing process, required documentation etc.Responsible for communicating in a collaborative team with decision makers and managers.Assesses, handles and triages incoming calls and initiates outbound calls to service partners.Supports Nursing team.Provides on trip assistance to clients as required:Referrals for medical careAirline flight arrangementsHotel arrangementsDemonstrates commitment to taking ownership and accountability of client problems at first point of contact.Demonstrates the ability to make decisions in an effort to obtain missing information, weighing cost effectiveness and reputational impact to clients.Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.
Education, Knowledge, Skills, and Abilities:High school diploma.Superior communication skills.Knowledge of travel insurance products is preferred.Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.
Flexible Language Requirement: Fluency in FrenchHours of Work: 8 Hours, 40 hour per week.Work Location: Hybrid / RemoteCompensation: Salary range $60k-65k (based on contract duration)Vacancy: 1 full time position
Europ Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@europ-assistance.ca if any accommodation is required.
Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.We thank all applications for their interest, but only candidates selected for an interview will be contacted.
We thank all applications for their interest, but only candidates selected for an interview will be contact
Bilingual Damages Insurance Agent (Licensed)Europ Assistance Canada, part of Generali Group, is looking for a bilingual licensed Damages Insurance Agent to join our Travel Customer Service team in Canada.We are searching for an experienced, licensed Damages Insurance Agent candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in the delivery of their products and services.The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.The position is based in Quebec, and the working environment is a mix of in-office for training/meetings and remote, though always in close collaboration with colleagues and stakeholders.
Responsibilities Include:Provide superior service to clients with existing policies and assist in new business generation.Provide support to our sales team in maintaining and growing books of Travel Insurance.Promote and educate clients on Travel insurance products.Provide advice and information on our insurance coverage for rental vehicles with an emphasis on damage and theft coverage.Provide pre and on-trip advice to clients, as well as assist clients with the sales process.Follow procedures efficiently and transparently during conversations with customers.Demonstrate the ability to organize and prioritize work effectively.Explain terms and conditions of coverage, including exclusions and limitation.Strong attention to detail.Takes accountability for delivering client experience including effective problem solving.Responsible for communicating in a collaborative team with team members and managers.Interact with clients to provide clear and concise answers to their inquiries.Demonstrate commitment by taking ownership and accountability of client inquiries.Protects the client’s privacy and confidentiality according to the established guidelines.Professional and positive attitude is required.Assist in other claims areas when required.
Education, Knowledge, Skills, and Abilities:Post secondary education.Holds an active Damage Insurance license issued by the Autorité des Marchés financiers at the time of application.Ability to work independently and make informed decisions.Superior oral and written communication skills.Knowledge of travel insurance products.Previous experience is preferred.Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.
Language Requirement: Fluency in FrenchRequirement: Holds an active Damage Insurance license issued by the Autorité des Marchés financiers at the time of application.Hours of Work: Monday to Friday, 8 am – 8 pm (two shifts).Work Location: Quebec – with some travel to Toronto office required (training, meetings and events etc.,)Compensation: Salary range $60k-$65k Vacancy: 1 full time position (new role)
Europ-Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@europ-assistance.ca if any accommodation is required.
Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.
We thank all applications for their interest, but only candidates selected for an interview will be contacted.
Bilingual Damages Insurance Agent (Licensed)Europ Assistance Canada, part of Generali Group, is looking for a bilingual licensed Damages Insurance Agent to join our Travel Customer Service team in Canada.We are searching for an experienced, licensed Damages Insurance Agent candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in the delivery of their products and services.The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.The position is based in Quebec, and the working environment is a mix of in-office for training/meetings and remote, though always in close collaboration with colleagues and stakeholders.
Responsibilities Include:Provide superior service to clients with existing policies and assist in new business generation.Provide support to our sales team in maintaining and growing books of Travel Insurance.Promote and educate clients on Travel insurance products.Provide advice and information on our insurance coverage for rental vehicles with an emphasis on damage and theft coverage.Provide pre and on-trip advice to clients, as well as assist clients with the sales process.Follow procedures efficiently and transparently during conversations with customers.Demonstrate the ability to organize and prioritize work effectively.Explain terms and conditions of coverage, including exclusions and limitation.Strong attention to detail.Takes accountability for delivering client experience including effective problem solving.Responsible for communicating in a collaborative team with team members and managers.Interact with clients to provide clear and concise answers to their inquiries.Demonstrate commitment by taking ownership and accountability of client inquiries.Protects the client’s privacy and confidentiality according to the established guidelines.Professional and positive attitude is required.Assist in other claims areas when required.
Education, Knowledge, Skills, and Abilities:Post secondary education.Holds an active Damage Insurance license issued by the Autorité des Marchés financiers at the time of application.Ability to work independently and make informed decisions.Superior oral and written communication skills.Knowledge of travel insurance products.Previous experience is preferred.Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.
Language Requirement: Fluency in FrenchRequirement: Holds an active Damage Insurance license issued by the Autorité des Marchés financiers at the time of application.Hours of Work: Monday to Friday, 8 am – 8 pm (two shifts).Work Location: Quebec – with some travel to Toronto office required (training, meetings and events etc.,)Compensation: Salary range $60k-$65k Vacancy: 1 full time position (new role)
Europ-Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at careers@europ-assistance.ca if any accommodation is required.
Artificial Intelligence (AI) Usage Disclosure: Please note that our recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, and selecting applicants. These technologies are used to enhance efficiency, ensure consistency, and support fair decision-making. All AI-assisted evaluations are conducted in accordance with applicable privacy and employment regulations.
We thank all applications for their interest, but only candidates selected for an interview will be contacted.
