Company Overview
The Evergreen Hospitality Group is one of BC's largest family-owned hospitality & tourism groups. We currently operate more than 25 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, Campbell River, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford, Hope), to the Sunshine Coast (Gibsons, Sechelt, Halfmoon Bay, Powell River).
Job Description
The Housekeeping Supervisor plays a critical role in leading the Housekeeping team to maintain high standards of cleanliness, efficiency, and guest satisfaction at one of Evergreen's market-leading properties. This position oversees all aspects of the housekeeping and laundry operation at a single hotel, and works hands-on to support a small, hardworking team. The supervisor also manages inventory and supply control, supports staffing and training, and contributes to overall guest satisfaction.
The scope of responsibilities for the Housekeeping Supervisor includes:
Property-Wide Housekeeping Oversight: Supervise daily housekeeping and laundry operations across diverse accommodation types, public areas, and amenity spaces. Assign room cleaning schedules based on occupancy, check-ins/outs, and guest requests. Conduct regular inspections to ensure rooms meet standards of cleanliness and presentation. Team Leadership & Support: Lead by example and provide hands-on assistance with cleaning, laundry, and set-up at peak times. Train and mentor staff, ensuring consistency in procedures and attention to detail across all units. Monitor staff performance and attendance. Guest Experience: Respond quickly and professionally to guest complaints or service requests. Ensure that all rooms are cleaned to meet guest expectations, including accommodating special requests such as allergies or celebrations. Coordinate early check-ins, late check-outs, and room changes with Front Desk staff. Inventory & Supplies Management: Maintain par levels of linens, amenities, and cleaning supplies in multiple supply points across the property. Track, rotate, and restock supplies to avoid shortages or waste. Conduct regular inventory counts. Health & Safety: Ensure staff follow WorkSafeBC regulations and safety procedures. Oversee proper handling and labeling of cleaning chemicals and PPE. Support environmentally sustainable cleaning practices in line with hotel goals. Communication & Coordination: Liaise with Front Desk and Maintenance teams to report issues, align on guest needs, and support smooth turnover of rooms. Communicate changes in occupancy, group bookings, and events to Housekeeping team. Participate in daily team briefings or operational meetings as required.
Skills and qualifications
Minimum 2 years of hotel or resort housekeeping experience; supervisory or lead role preferred. Comfortable with physical tasks and movement across uneven terrain and stairs. Excellent communication, leadership, and organizational skills. Positive attitude with a problem-solving mindset and strong guest-service orientation. Able to lift up to 40 lbs and be on feet for extended periods. Proficiency with spreadsheets or digital checklists is an asset. Must be available weekends, holidays, and during peak season.
Why Join Us:
Be part of a tight-knit, fast-growing organization with family values and a desire to celebrate our shared success Work in beautiful oceanfront settings and/or within newly renovated, boutique properties Access to growth opportunities across the Evergreen portfolio, with 25+ properties (and growing!) A collaborative, respectful, and guest-focused workplace culture.
Evergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.
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