Company Overview We are a trailblazing health-tech company on a mission to revolutionize the way senior care and post-acute facilities manage their admissions. Our platform is an AI-powered CRM that transforms the patient admission process for our customers: reducing cost, increasing occupancy, and improving patient care outcomes. We have raised $10 million in venture capital funding and are experiencing rapid growth. We are looking for a highly talented individual to come in and help building out an A+ team.
About the Role As our Recruiter, you will play a vital role in building and scaling a world-class team. You will be responsible for managing the full-cycle recruiting process-from sourcing and screening candidates to extending offers-across various departments, including Engineering, Product, Sales, Marketing, and Operations. You will work closely with department heads to define hiring needs, craft job descriptions, build candidate pipelines, and create a stellar candidate experience. This is a unique opportunity to join a fast-paced start-up environment where you can have a significant impact on the future of our business and the care of thousands of patients.
Key Responsibilities Full-Cycle Recruitment: Own and drive the entire recruitment process from role kick-off to offer acceptance for both technical and non-technical positions. Pipeline Development: Proactively source and build pipelines of top-tier candidates through networking, referrals, job postings, and innovative sourcing strategies. Stakeholder Collaboration: Partner closely with hiring managers to understand role requirements, develop clear job descriptions, and define interview plans. Candidate Experience: Ensure every candidate has a positive and engaging recruiting experience, acting as a brand ambassador and main point of contact. Metrics & Reporting: Track and analyze key recruiting metrics (time-to-fill, cost-per-hire, candidate pipeline health) to optimize processes and provide regular updates to leadership. Employer Branding: Collaborate with Marketing and other internal teams to promote our employer brand, including management of social media, career pages, and recruiting events. Process Improvement: Continuously refine and enhance recruiting workflows and tools to scale effectively as the company grows.
Qualifications & Experience Educational Background: Bachelor's degree or equivalent experience. Recruiting Experience: 2+ years of full-cycle recruiting experience, ideally in a fast-growing startup or high-growth tech environment - can be omitted if you've shown a high level of excellence in other roles ATS & Tools: Proficiency with Applicant Tracking Systems (e.g., Greenhouse, Lever) and sourcing tools (LinkedIn Recruiter, AngelList, etc.). Communication Skills: Exceptional communication, negotiation, and relationship-building skills. Adaptability: Comfortable working in a dynamic, high-growth environment with shifting priorities. Collaboration: Ability to partner effectively with diverse teams and stakeholders.
Benefits and Perks Meaningful Impact: Contribute to a mission-driven company improving the healthcare landscape for seniors and post-acute care facilities. Growth Opportunities: Join at a pivotal stage of expansion, shaping both the team's culture and the company's future. Innovation: Work with cutting-edge AI-driven technology that's reshaping how patient admissions are managed. Collaborative Environment: Be part of a supportive, passionate team where your ideas and expertise will be recognized. Competitive Compensation: We offer a comprehensive compensation package, including salary, benefits, and equity options.
Company Overview We are a trailblazing health tech company on a mission to revolutionize the nursing home & post acute space. Our innovative AI software is transforming the admissions process and care delivery in these settings. We've raised $10M to date and are experiencing rapid growth. We are looking for a Business Strategy & Operations Manager to help build our operations processes and elevate our customer experience.
About the Role The Business Strategy & Operations Manager is responsible for ensuring that all our customers are successful from the moment the sale closes. You help us critically think through our customer journey strategy as we experience incredibly high growth. This includes a hands-on client-facing role owning customer accounts and guiding them through the technical integration and onboarding process while continuously optimizing how we can deliver the most value. You will play a key role in not only making customers successful today, but working with our product team to continuously improve what value we can deliver in the future. This is an exciting and challenging role that requires strong problem solving and critical thinking abilities, clear ownership and independence in work, excellent communication skills, and a deep understanding of our products and services.
What We Offer Industry Leading AI Technology: A best in-class product that outperforms competitors and solves real operational challenges High-Impact Leadership: A highly engaged and hands-on executive team dedicated to innovation and growth Untapped Market Potential: A unique opportunity to establish our dominance in a rapidly growing sector Fast-Paced Sales Cycle: Quick deal closures and a highly receptive customer base Strong Customer Success: Fully onboarded, satisfied clients who recognize the value and LOVE our solution
What You'll Do Own Customer Relationships from Day One: Act as the primary point of contact for new clients, guiding them through connecting their technology stack with ExaCare's, ExaCare onboarding & training, and ensuring full ExaCare adoption. Monitor & Optimize Account Health: Track key metrics, address challenges, and implement solutions to enhance retention and satisfaction. Drive Growth & Expansion: Identify upsell opportunities and collaborate with Sales to align offerings with client needs, ensuring continuous value. Inform Product Strategy: Gather feedback to influence product development, ensuring our solutions align with client needs. Stand-Up New Cross-Functional Processes: Work with Sales, Marketing, Engineering, and Product teams to develop and streamline ExaCare operations as we grow. Be Hands-On & Agile: Invest in customer success by being proactive in setup, troubleshooting, and adapting to shifting priorities.
What You'll Bring 2-4 years in operations or management consulting. Passionate about solving challenges and understanding the intricacies of our customer requirements. A strategic and sales minded approach to customer relationship management. Clear, professional, and effective communication. Comfort with learning and navigating technical tools and systems. Strong organizational skills to manage multiple priorities and deliver impactful results. Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks. Embraces feedback and actively supports skill development among teammates. Benefits and Perks Competitive salary and equity in a high-growth startup Paid time off at your discretion Hybrid work out of our brand new Toronto office (Queen / Spadina) Medical, dental and vision coverage Great start-up culture (e.g., ChatGPT premium, company off-sites) High achieving team (i.e., ex-Amazon engineers, ex- Bain / ex-BCG / ex-Goldman business ops team)
Company Overview We are a trailblazing health tech company on a mission to revolutionize the nursing home & post acute space. Our innovative AI software is transforming the admissions process and care delivery in these settings. We’ve raised $10M to date and are experiencing rapid growth. We are looking for a Business Strategy & Operations Manager to help build our operations processes and elevate our customer experience.
About the Role The Business Strategy & Operations Manager is responsible for ensuring that all our customers are successful from the moment the sale closes. You help us critically think through our customer journey strategy as we experience incredibly high growth. This includes a hands-on client-facing role owning customer accounts and guiding them through the technical integration and onboarding process while continuously optimizing how we can deliver the most value. You will play a key role in not only making customers successful today, but working with our product team to continuously improve what value we can deliver in the future. This is an exciting and challenging role that requires strong problem solving and critical thinking abilities, clear ownership and independence in work, excellent communication skills, and a deep understanding of our products and services.
What We Offer Industry Leading AI Technology: A best in-class product that outperforms competitors and solves real operational challenges High-Impact Leadership: A highly engaged and hands-on executive team dedicated to innovation and growth Untapped Market Potential: A unique opportunity to establish our dominance in a rapidly growing sector Fast-Paced Sales Cycle: Quick deal closures and a highly receptive customer base Strong Customer Success: Fully onboarded, satisfied clients who recognize the value and LOVE our solution
What You’ll Do Own Customer Relationships from Day One: Act as the primary point of contact for new clients, guiding them through connecting their technology stack with ExaCare’s, ExaCare onboarding & training, and ensuring full ExaCare adoption. Monitor & Optimize Account Health: Track key metrics, address challenges, and implement solutions to enhance retention and satisfaction. Drive Growth & Expansion: Identify upsell opportunities and collaborate with Sales to align offerings with client needs, ensuring continuous value. Inform Product Strategy: Gather feedback to influence product development, ensuring our solutions align with client needs. Stand-Up New Cross-Functional Processes: Work with Sales, Marketing, Engineering, and Product teams to develop and streamline ExaCare operations as we grow. Be Hands-On & Agile: Invest in customer success by being proactive in setup, troubleshooting, and adapting to shifting priorities.
What You’ll Bring 2-4 years in operations or management consulting. Passionate about solving challenges and understanding the intricacies of our customer requirements. A strategic and sales minded approach to customer relationship management. Clear, professional, and effective communication. Comfort with learning and navigating technical tools and systems. Strong organizational skills to manage multiple priorities and deliver impactful results. Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks. Embraces feedback and actively supports skill development among teammates. Benefits and Perks Competitive salary and equity in a high-growth startup Paid time off at your discretion Hybrid work out of our brand new Toronto office (Queen / Spadina) Medical, dental and vision coverage Great start-up culture (e.g., ChatGPT premium, company off-sites) High achieving team (i.e., ex-Amazon engineers, ex- Bain / ex-BCG / ex-Goldman business ops team)
Company Overview We are a trailblazing health-tech company on a mission to revolutionize the way senior care and post-acute facilities manage their admissions. Our platform is an AI-powered CRM that transforms the patient admission process for our customers: reducing cost, increasing occupancy, and improving patient care outcomes. We have raised $10 million in venture capital funding and are experiencing rapid growth. We are looking for a highly talented individual to come in and help building out an A+ team.
About the Role As our Recruiter, you will play a vital role in building and scaling a world-class team. You will be responsible for managing the full-cycle recruiting process—from sourcing and screening candidates to extending offers—across various departments, including Engineering, Product, Sales, Marketing, and Operations. You will work closely with department heads to define hiring needs, craft job descriptions, build candidate pipelines, and create a stellar candidate experience. This is a unique opportunity to join a fast-paced start-up environment where you can have a significant impact on the future of our business and the care of thousands of patients.
Key Responsibilities Full-Cycle Recruitment: Own and drive the entire recruitment process from role kick-off to offer acceptance for both technical and non-technical positions. Pipeline Development: Proactively source and build pipelines of top-tier candidates through networking, referrals, job postings, and innovative sourcing strategies. Stakeholder Collaboration: Partner closely with hiring managers to understand role requirements, develop clear job descriptions, and define interview plans. Candidate Experience: Ensure every candidate has a positive and engaging recruiting experience, acting as a brand ambassador and main point of contact. Metrics & Reporting: Track and analyze key recruiting metrics (time-to-fill, cost-per-hire, candidate pipeline health) to optimize processes and provide regular updates to leadership. Employer Branding: Collaborate with Marketing and other internal teams to promote our employer brand, including management of social media, career pages, and recruiting events. Process Improvement: Continuously refine and enhance recruiting workflows and tools to scale effectively as the company grows.
Qualifications & Experience Educational Background: Bachelor’s degree or equivalent experience. Recruiting Experience: 2+ years of full-cycle recruiting experience, ideally in a fast-growing startup or high-growth tech environment - can be omitted if you've shown a high level of excellence in other roles ATS & Tools: Proficiency with Applicant Tracking Systems (e.g., Greenhouse, Lever) and sourcing tools (LinkedIn Recruiter, AngelList, etc.). Communication Skills: Exceptional communication, negotiation, and relationship-building skills. Adaptability: Comfortable working in a dynamic, high-growth environment with shifting priorities. Collaboration: Ability to partner effectively with diverse teams and stakeholders.
Benefits and Perks Meaningful Impact: Contribute to a mission-driven company improving the healthcare landscape for seniors and post-acute care facilities. Growth Opportunities: Join at a pivotal stage of expansion, shaping both the team’s culture and the company’s future. Innovation: Work with cutting-edge AI-driven technology that’s reshaping how patient admissions are managed. Collaborative Environment: Be part of a supportive, passionate team where your ideas and expertise will be recognized. Competitive Compensation: We offer a comprehensive compensation package, including salary, benefits, and equity options.
Get AI-powered advice on this job and more exclusive features. We are a trailblazing health tech company on a mission to revolutionize the nursing home & post acute space. Our innovative AI software is transforming the admissions process and care delivery in these settings. We’ve raised $10M to date and are experiencing rapid growth. We are looking for a Business Strategy & Operations Manager to help build our operations processes and elevate our customer experience. About the Role The Business Strategy & Operations Manager is responsible for ensuring that all our customers are successful from the moment the sale closes. You help us critically think through our customer journey strategy as we experience incredibly high growth. This includes a hands-on client-facing role owning customer accounts and guiding them through the technical integration and onboarding process while continuously optimizing how we can deliver the most value. You will play a key role in not only making customers successful today, but working with our product team to continuously improve what value we can deliver in the future. This is an exciting and challenging role that requires strong problem solving and critical thinking abilities, clear ownership and independence in work, excellent communication skills, and a deep understanding of our products and services. What We Offer Industry Leading AI Technology: A best in-class product that outperforms competitors and solves real operational challenges High-Impact Leadership: A highly engaged and hands-on executive team dedicated to innovation and growth Untapped Market Potential: A unique opportunity to establish our dominance in a rapidly growing sector Fast-Paced Sales Cycle: Quick deal closures and a highly receptive customer base Strong Customer Success: Fully onboarded, satisfied clients who recognize the value and LOVE our solution What You’ll Do Own Customer Relationships from Day One: Act as the primary point of contact for new clients, guiding them through connecting their technology stack with ExaCare’s, ExaCare onboarding & training, and ensuring full ExaCare adoption. Monitor & Optimize Account Health: Track key metrics, address challenges, and implement solutions to enhance retention and satisfaction. Drive Growth & Expansion: Identify upsell opportunities and collaborate with Sales to align offerings with client needs, ensuring continuous value. Inform Product Strategy: Gather feedback to influence product development, ensuring our solutions align with client needs. Stand-Up New Cross-Functional Processes: Work with Sales, Marketing, Engineering, and Product teams to develop and streamline ExaCare operations as we grow. Be Hands-On & Agile: Invest in customer success by being proactive in setup, troubleshooting, and adapting to shifting priorities. What You’ll Bring 2-4 years in operations or management consulting. Passionate about solving challenges and understanding the intricacies of our customer requirements. A strategic and sales minded approach to customer relationship management. Clear, professional, and effective communication. Comfort with learning and navigating technical tools and systems. Strong organizational skills to manage multiple priorities and deliver impactful results. Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks. Embraces feedback and actively supports skill development among teammates. Benefits and Perks Competitive salary and equity in a high-growth startup Paid time off at your discretion Hybrid work out of our brand new Toronto office (Queen / Spadina) Medical, dental and vision coverage Great start-up culture (e.g., ChatGPT premium, company off-sites) High achieving team (i.e., ex-Amazon engineers, ex-Bain / ex-BCG / ex-Goldman business ops team) Seniority level Mid-Senior level Employment type Full-time Job function Management, Customer Service, and Product Management Industries Software Development and Hospitals and Health Care #J-18808-Ljbffr
