Company Overview We are a trailblazing health tech company on a mission to revolutionize the nursing home & post acute space. Our innovative AI software is transforming the admissions process and care delivery in these settings. We’ve raised $10.35M to date and are experiencing rapid growth. We are looking for a Business Operations Manager to help elevate our customer experience. About the Role The Business Operations Manager is responsible for ensuring our customers are successful and continuously seeing value from ExaCare’s solutions. You will own client relationships from the moment the sale closes, guiding customers through onboarding, adoption, and expansion. This is a client-facing role that blends elements of account management, customer success, and strategic growth, with an emphasis on delivering an exceptional customer experience and driving expansion opportunities. You will work closely with customers to guide them through initial implementation and continuously optimize their experience. Many of our customers start with pilot programs, so you will play a critical role in helping prove value and strategically land and expand adoption within their organizations. You’ll also work closely with the Strategy & Operations team and Chief of Staff to refine customer journeys, implement processes that scale, and inform product improvements based on customer feedback. It’s an ideal fit for someone who is detail-oriented, relationship-driven, adaptable, and eager to contribute to a collaborative, fast-moving team. What You’ll Bring 4+ years of experience in management consulting Strong relationship-building and client management skills — clear, articulate, friendly, and professional in customer interactions Previous experience managing or leading a team — able to coach, support, and align teammates while maintaining high standards for execution and customer impact. High attention to detail and comfortable following and iterating on detailed SOPs Ability to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes Able to identify opportunities to drive expansion and deliver increasing value to customers Comfortable working closely with cross-functional teams (Ops, Strategy, Engineering) Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks. Embraces feedback and actively supports skill development among teammates. What You’ll Do Own and nurture customer relationships from post-sale through onboarding, adoption, and expansion Guide customers through onboarding — ensure smooth technical integration and successful training on ExaCare’s platform Monitor and optimize account health — proactively track adoption, satisfaction, and usage trends; address issues before they escalate Drive land-and-expand growth — identify and pursue opportunities to expand adoption within customer organizations (moving from pilot to full org rollouts) Partner with cross-functional teams — work closely with Sales, Strategy & Operations, and Engineering to continuously improve the customer experience Gather and synthesize customer feedback to inform product enhancements and operational improvements Follow and refine SOPs for key workflows — help us scale best-in-class customer success processes Balance short-term customer needs with long-term account strategy — ensuring retention, growth, and high customer satisfaction Benefits and Perks Competitive salary and equity in a high-growth startup Paid time off at your discretion Hybrid work out of our brand new Toronto office (Queen / Spadina) Medical, dental and vision coverage Great start-up culture (e.g. ChatGPT premium, company off-site) High achieving team (i.e., ex-Amazon engineers, ex- Bain / ex-BCG / ex-Goldman) An insight into our Core Values Impact We are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers. Accountability We are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments. Ownership We give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges. Sense of Urgency We value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail. Answer First We value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback. If this sounds like you, we'd love to have a chat!
Company Overview: We are a trailblazing health tech company on a mission to revolutionize the nursing home & post acute space. Our innovative AI software is transforming the admissions process and care delivery in these settings. We’ve raised $10M to date and are experiencing rapid growth. We are looking for an Enterprise Account Executive to join our team and help us expand our market presence. Job Summary: You will be at the forefront of our sales team, driving revenue growth and building strong relationships with senior care communities across the country. You will work closely with our CEO, current sales team and customer success teams to develop and execute a strategic sales plan, manage the entire sales cycle, and close deals with new and existing customers. This is an exciting and challenging role that requires excellent communication skills, a deep understanding of our products and services, and the ability to work independently. What we have: An AI product that's better that solves a real problem and has clear product market fit A nimble and highly engaged hands-on exec team Green field for taking over the market Deals closing fast Customers who are fully onboarded and very happy Who we are looking for: 1-4 years full cycle sales experience Has been a BDR/SDR and promoted to an AE Loves calling prospects and challenging the status quo Passionate about solving problems and understanding business operations Loves sales and wants to quickly accelerate their sales skills and techniques Embraces feedback and skill development amongst their teammates Preference for Hybrid in Toronto, but open to remote candidates as well.
Company OverviewWe are a trailblazing health tech company on a mission to revolutionize the nursing home & post acute space. Our innovative AI software is transforming the admissions process and care delivery in these settings. We’ve just raised $30M and are experiencing rapid growth. We are looking for a Senior Solutions Consultant to join our growing team.
About the RoleThe Senior Solutions Consultant is a customer‑facing, implementation‑focused role that partners closely with the Business Operations Manager to deliver smooth technical onboarding and effective user training. Working with a product customers already love, you’ll map real-world workflows into a clean ExaCare configuration, build the playbooks that enable us to scale, and make onboarding feel effortless with a team of smart people. You’ll also be the voice of the customer, capturing urgent feedback and channeling customer insights back to Product and Engineering to drive rapid improvements. You will support pilots and full rollouts, coordinating across Customer Success, Strategy & Operations, Sales, and Engineering.
What You’ll DoDeliver onboarding and training: build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorialsDevelop and maintain SOPs & documentation: create internal runbooks, checklists, and templates for onboarding and training; maintain customer‑facing help articles, FAQs, and how‑to guides.Continuously improve processes: run post-mortems after go‑lives, document lessons learned, and drive experiments that shorten time‑to‑value and improve training effectiveness.Support technical onboarding with our Business Operations Managers: host standing implementation calls to understand the customers’ workflows and needs, then manage customer communications, timelines, risks, and status updates.Configure the ExaCare platform for new customers: set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements.Provide technical support during onboarding: triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers.Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current.
What You’ll Bring2 - 4 years in consulting, banking, or in a B2B SaaS customer‑facing role.Bachelor’s degree in Business, Engineering, or a related field.Strong communication and facilitation skills; confident with both executive stakeholders and frontline users.Process and documentation mindset; you enjoy turning complexity into clear SOPs, checklists, and guides.Technical aptitude; comfortable with product configuration, data mapping/CSV imports, basics of SSO/APIs/webhooks, and learning new tools quicklyHealthcare exposure or familiarity with PHI/privacy considerations (e.g., HIPAA/PHIPA) is a plus.Strong relationship-building and client management skills — clear, articulate, friendly, and professional in customer interactions.High attention to detail and comfortable following and iterating on detailed SOPsAbility to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes.Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks.
Benefits and PerksCompetitive salary and equity in a high-growth startupPaid time off at your discretionHybrid work out of our beautiful Toronto office (Queen / Spadina)Medical, dental, and vision coverageGreat start-up culture (e.g., company off-sites, casual attire, stellar snacks, ChatGPT premium)
An insight into our Core Values
ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.
AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.
OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.
Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.
Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.
If this sounds like you, we'd love to have a chat!
Company OverviewWe are a trailblazing health tech company on a mission to revolutionize the nursing home & post acute space. Our innovative AI software is transforming the admissions process and care delivery in these settings. We’ve just raised $30M and are experiencing rapid growth. We are looking for a Senior Solutions Consultant to join our growing team.
About the RoleThe Senior Solutions Consultant is a customer‑facing, implementation‑focused role that partners closely with the Business Operations Manager to deliver smooth technical onboarding and effective user training. Working with a product customers already love, you’ll map real-world workflows into a clean ExaCare configuration, build the playbooks that enable us to scale, and make onboarding feel effortless with a team of smart people. You’ll also be the voice of the customer, capturing urgent feedback and channeling customer insights back to Product and Engineering to drive rapid improvements. You will support pilots and full rollouts, coordinating across Customer Success, Strategy & Operations, Sales, and Engineering.
What You’ll DoDeliver onboarding and training: build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorialsDevelop and maintain SOPs & documentation: create internal runbooks, checklists, and templates for onboarding and training; maintain customer‑facing help articles, FAQs, and how‑to guides.Continuously improve processes: run post-mortems after go‑lives, document lessons learned, and drive experiments that shorten time‑to‑value and improve training effectiveness.Support technical onboarding with our Business Operations Managers: host standing implementation calls to understand the customers’ workflows and needs, then manage customer communications, timelines, risks, and status updates.Configure the ExaCare platform for new customers: set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements.Provide technical support during onboarding: triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers.Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current.
What You’ll Bring2 - 4 years in consulting, banking, or in a B2B SaaS customer‑facing role.Bachelor’s degree in Business, Engineering, or a related field.Strong communication and facilitation skills; confident with both executive stakeholders and frontline users.Process and documentation mindset; you enjoy turning complexity into clear SOPs, checklists, and guides.Technical aptitude; comfortable with product configuration, data mapping/CSV imports, basics of SSO/APIs/webhooks, and learning new tools quicklyHealthcare exposure or familiarity with PHI/privacy considerations (e.g., HIPAA/PHIPA) is a plus.Strong relationship-building and client management skills — clear, articulate, friendly, and professional in customer interactions.High attention to detail and comfortable following and iterating on detailed SOPsAbility to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes.Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks.
Benefits and PerksCompetitive salary and equity in a high-growth startupPaid time off at your discretionHybrid work out of our beautiful Toronto office (Queen / Spadina)Medical, dental, and vision coverageGreat start-up culture (e.g., company off-sites, casual attire, stellar snacks, ChatGPT premium)
An insight into our Core Values
ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.
AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.
OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.
Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.
Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.
If this sounds like you, we'd love to have a chat!
Company OverviewExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than 1,500 facilities, and is growing rapidly.
We recently raised a $30M Series A led by Insight Partners, and we’re bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!
About the RoleWe’re hiring our first dedicated Customer Support Specialist to own frontline customer support and help us scale a world-class support experience as we grow. This is a foundational hire: you’ll spend most of your time providing high-quality resolutions to inbound customer requests, triaging contextual requests to the appropriate account manager, and generating and acting on ideas to improve our customer support motion as a whole.
This role is ideal for someone who’s tech and AI-savvy and customer-obsessed. The north star is simple: make customers feel taken care of, and make support faster and more reliable as volume grows.
What You’ll DoOwn inbound support coverage: Respond to customer messages and tickets throughout the core work day with speed, clarity, and empathyTriage and prioritize: Identify what’s urgent vs. routine, route/escalate appropriately, and keep customers informed with strong expectation-settingDrive strong resolution outcomes: Your core KPIs will center on resolution quality and resolution speed (e.g., time to resolution & customer satisfaction)Be the voice of the customer: Capture themes, surface product feedback, and flag recurring issues so we can eliminate root causesBuild scalable support assets: Create and maintain customer-facing FAQs/help docs and internal troubleshooting playbooksImprove tooling + workflows: Help us operationalize support and implement better routing, macros, and automations
What You’ll BringExperience: 3+ years in a customer-facing support role, preferably in a B2B SaaS environmentStrong written communication: Clear, concise, friendly, and highly accurate (strong spelling/grammar skills and attention to detail)Customer maturity + emotional intelligence: You can de-escalate tense situations, read between the lines, and make customers feel heardTechnical comfort: You can troubleshoot, ask great clarifying questions, and learn a product deeplySupport tooling familiarity: Experience with Intercom, Zendesk, Pylon, or a similar helpdesk platform; comfort working from queues, tags, SLAs, and workflowsOwnership mindset: You take pride in being “exceptional at the job,” and you build structure from ambiguity when neededPrevious experience building support AI automations/workflows (via Intercom, Zendesk, Pylon, etc.) is a bonus
Benefits + PerksCompetitive salary and equity in a high-growth startupHybrid (or remote) work, with core team based in Toronto, NYC, and VancouverFlexible PTO, take what you needMedical, dental, and vision coverageGreat startup culture, including company off-sitesHigh-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
An insight into our Core Values
ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.
AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.
OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.
Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.
Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.
If this sounds like you, we'd love to have a chat!
Company OverviewExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than 1,500 facilities, and is growing rapidly.
We recently raised a $30M Series A led by Insight Partners, and we’re bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!
About the RoleWe’re hiring our first dedicated Customer Support Specialist to own frontline customer support and help us scale a world-class support experience as we grow. This is a foundational hire: you’ll spend most of your time providing high-quality resolutions to inbound customer requests, triaging contextual requests to the appropriate account manager, and generating and acting on ideas to improve our customer support motion as a whole.
This role is ideal for someone who’s tech and AI-savvy and customer-obsessed. The north star is simple: make customers feel taken care of, and make support faster and more reliable as volume grows.
What You’ll DoOwn inbound support coverage: Respond to customer messages and tickets throughout the core work day with speed, clarity, and empathyTriage and prioritize: Identify what’s urgent vs. routine, route/escalate appropriately, and keep customers informed with strong expectation-settingDrive strong resolution outcomes: Your core KPIs will center on resolution quality and resolution speed (e.g., time to resolution & customer satisfaction)Be the voice of the customer: Capture themes, surface product feedback, and flag recurring issues so we can eliminate root causesBuild scalable support assets: Create and maintain customer-facing FAQs/help docs and internal troubleshooting playbooksImprove tooling + workflows: Help us operationalize support and implement better routing, macros, and automations
What You’ll BringExperience: 3+ years in a customer-facing support role, preferably in a B2B SaaS environmentStrong written communication: Clear, concise, friendly, and highly accurate (strong spelling/grammar skills and attention to detail)Customer maturity + emotional intelligence: You can de-escalate tense situations, read between the lines, and make customers feel heardTechnical comfort: You can troubleshoot, ask great clarifying questions, and learn a product deeplySupport tooling familiarity: Experience with Intercom, Zendesk, Pylon, or a similar helpdesk platform; comfort working from queues, tags, SLAs, and workflowsOwnership mindset: You take pride in being “exceptional at the job,” and you build structure from ambiguity when neededPrevious experience building support AI automations/workflows (via Intercom, Zendesk, Pylon, etc.) is a bonus
Benefits + PerksCompetitive salary and equity in a high-growth startupHybrid (or remote) work, with core team based in Toronto, NYC, and VancouverFlexible PTO, take what you needMedical, dental, and vision coverageGreat startup culture, including company off-sitesHigh-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
An insight into our Core Values
ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.
AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.
OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.
Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.
Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.
If this sounds like you, we'd love to have a chat!
Company OverviewExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than 1,500 facilities, and is growing rapidly.
We recently raised a $30M Series A led by Insight Partners, and we’re bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!
About the RoleWe’re hiring our first dedicated Customer Support Specialist to own frontline customer support and help us scale a world-class support experience as we grow. This is a foundational hire: you’ll spend most of your time providing high-quality resolutions to inbound customer requests, triaging contextual requests to the appropriate account manager, and generating and acting on ideas to improve our customer support motion as a whole.
This role is ideal for someone who’s tech and AI-savvy and customer-obsessed. The north star is simple: make customers feel taken care of, and make support faster and more reliable as volume grows.
What You’ll DoOwn inbound support coverage: Respond to customer messages and tickets throughout the core work day with speed, clarity, and empathyTriage and prioritize: Identify what’s urgent vs. routine, route/escalate appropriately, and keep customers informed with strong expectation-settingDrive strong resolution outcomes: Your core KPIs will center on resolution quality and resolution speed (e.g., time to resolution & customer satisfaction)Be the voice of the customer: Capture themes, surface product feedback, and flag recurring issues so we can eliminate root causesBuild scalable support assets: Create and maintain customer-facing FAQs/help docs and internal troubleshooting playbooksImprove tooling + workflows: Help us operationalize support and implement better routing, macros, and automations
What You’ll BringExperience: 3+ years in a customer-facing support role, preferably in a B2B SaaS environmentStrong written communication: Clear, concise, friendly, and highly accurate (strong spelling/grammar skills and attention to detail)Customer maturity + emotional intelligence: You can de-escalate tense situations, read between the lines, and make customers feel heardTechnical comfort: You can troubleshoot, ask great clarifying questions, and learn a product deeplySupport tooling familiarity: Experience with Intercom, Zendesk, Pylon, or a similar helpdesk platform; comfort working from queues, tags, SLAs, and workflowsOwnership mindset: You take pride in being “exceptional at the job,” and you build structure from ambiguity when neededPrevious experience building support AI automations/workflows (via Intercom, Zendesk, Pylon, etc.) is a bonus
Benefits + PerksCompetitive salary and equity in a high-growth startupHybrid (or remote) work, with core team based in Toronto, NYC, and VancouverFlexible PTO, take what you needMedical, dental, and vision coverageGreat startup culture, including company off-sitesHigh-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
An insight into our Core Values
ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.
AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.
OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.
Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.
Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.
If this sounds like you, we'd love to have a chat!
Company OverviewExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than 1,500 facilities, and is growing rapidly.
We recently raised a $30M Series A led by Insight Partners, and we’re bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!
About the RoleWe’re hiring our first dedicated Customer Support Specialist to own frontline customer support and help us scale a world-class support experience as we grow. This is a foundational hire: you’ll spend most of your time providing high-quality resolutions to inbound customer requests, triaging contextual requests to the appropriate account manager, and generating and acting on ideas to improve our customer support motion as a whole.
This role is ideal for someone who’s tech and AI-savvy and customer-obsessed. The north star is simple: make customers feel taken care of, and make support faster and more reliable as volume grows.
What You’ll DoOwn inbound support coverage: Respond to customer messages and tickets throughout the core work day with speed, clarity, and empathyTriage and prioritize: Identify what’s urgent vs. routine, route/escalate appropriately, and keep customers informed with strong expectation-settingDrive strong resolution outcomes: Your core KPIs will center on resolution quality and resolution speed (e.g., time to resolution & customer satisfaction)Be the voice of the customer: Capture themes, surface product feedback, and flag recurring issues so we can eliminate root causesBuild scalable support assets: Create and maintain customer-facing FAQs/help docs and internal troubleshooting playbooksImprove tooling + workflows: Help us operationalize support and implement better routing, macros, and automations
What You’ll BringExperience: 3+ years in a customer-facing support role, preferably in a B2B SaaS environmentStrong written communication: Clear, concise, friendly, and highly accurate (strong spelling/grammar skills and attention to detail)Customer maturity + emotional intelligence: You can de-escalate tense situations, read between the lines, and make customers feel heardTechnical comfort: You can troubleshoot, ask great clarifying questions, and learn a product deeplySupport tooling familiarity: Experience with Intercom, Zendesk, Pylon, or a similar helpdesk platform; comfort working from queues, tags, SLAs, and workflowsOwnership mindset: You take pride in being “exceptional at the job,” and you build structure from ambiguity when neededPrevious experience building support AI automations/workflows (via Intercom, Zendesk, Pylon, etc.) is a bonus
Benefits + PerksCompetitive salary and equity in a high-growth startupHybrid (or remote) work, with core team based in Toronto, NYC, and VancouverFlexible PTO, take what you needMedical, dental, and vision coverageGreat startup culture, including company off-sitesHigh-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
An insight into our Core Values
ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.
AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.
OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.
Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.
Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.
If this sounds like you, we'd love to have a chat!
Company OverviewExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than 1,500 facilities, and is growing rapidly.
We recently raised a $30M Series A led by Insight Partners, and we’re bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!
About the RoleWe’re hiring our first dedicated Customer Support Specialist to own frontline customer support and help us scale a world-class support experience as we grow. This is a foundational hire: you’ll spend most of your time providing high-quality resolutions to inbound customer requests, triaging contextual requests to the appropriate account manager, and generating and acting on ideas to improve our customer support motion as a whole.
This role is ideal for someone who’s tech and AI-savvy and customer-obsessed. The north star is simple: make customers feel taken care of, and make support faster and more reliable as volume grows.
What You’ll DoOwn inbound support coverage: Respond to customer messages and tickets throughout the core work day with speed, clarity, and empathyTriage and prioritize: Identify what’s urgent vs. routine, route/escalate appropriately, and keep customers informed with strong expectation-settingDrive strong resolution outcomes: Your core KPIs will center on resolution quality and resolution speed (e.g., time to resolution & customer satisfaction)Be the voice of the customer: Capture themes, surface product feedback, and flag recurring issues so we can eliminate root causesBuild scalable support assets: Create and maintain customer-facing FAQs/help docs and internal troubleshooting playbooksImprove tooling + workflows: Help us operationalize support and implement better routing, macros, and automations
What You’ll BringExperience: 3+ years in a customer-facing support role, preferably in a B2B SaaS environmentStrong written communication: Clear, concise, friendly, and highly accurate (strong spelling/grammar skills and attention to detail)Customer maturity + emotional intelligence: You can de-escalate tense situations, read between the lines, and make customers feel heardTechnical comfort: You can troubleshoot, ask great clarifying questions, and learn a product deeplySupport tooling familiarity: Experience with Intercom, Zendesk, Pylon, or a similar helpdesk platform; comfort working from queues, tags, SLAs, and workflowsOwnership mindset: You take pride in being “exceptional at the job,” and you build structure from ambiguity when neededPrevious experience building support AI automations/workflows (via Intercom, Zendesk, Pylon, etc.) is a bonus
Benefits + PerksCompetitive salary and equity in a high-growth startupHybrid (or remote) work, with core team based in Toronto, NYC, and VancouverFlexible PTO, take what you needMedical, dental, and vision coverageGreat startup culture, including company off-sitesHigh-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
An insight into our Core Values
ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.
AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.
OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.
Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.
Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.
If this sounds like you, we'd love to have a chat!
Company OverviewExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than 1,500 facilities, and is growing rapidly.
We recently raised a $30M Series A led by Insight Partners, and we’re bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!
About the RoleWe’re hiring our first dedicated Customer Support Specialist to own frontline customer support and help us scale a world-class support experience as we grow. This is a foundational hire: you’ll spend most of your time providing high-quality resolutions to inbound customer requests, triaging contextual requests to the appropriate account manager, and generating and acting on ideas to improve our customer support motion as a whole.
This role is ideal for someone who’s tech and AI-savvy and customer-obsessed. The north star is simple: make customers feel taken care of, and make support faster and more reliable as volume grows.
What You’ll DoOwn inbound support coverage: Respond to customer messages and tickets throughout the core work day with speed, clarity, and empathyTriage and prioritize: Identify what’s urgent vs. routine, route/escalate appropriately, and keep customers informed with strong expectation-settingDrive strong resolution outcomes: Your core KPIs will center on resolution quality and resolution speed (e.g., time to resolution & customer satisfaction)Be the voice of the customer: Capture themes, surface product feedback, and flag recurring issues so we can eliminate root causesBuild scalable support assets: Create and maintain customer-facing FAQs/help docs and internal troubleshooting playbooksImprove tooling + workflows: Help us operationalize support and implement better routing, macros, and automations
What You’ll BringExperience: 3+ years in a customer-facing support role, preferably in a B2B SaaS environmentStrong written communication: Clear, concise, friendly, and highly accurate (strong spelling/grammar skills and attention to detail)Customer maturity + emotional intelligence: You can de-escalate tense situations, read between the lines, and make customers feel heardTechnical comfort: You can troubleshoot, ask great clarifying questions, and learn a product deeplySupport tooling familiarity: Experience with Intercom, Zendesk, Pylon, or a similar helpdesk platform; comfort working from queues, tags, SLAs, and workflowsOwnership mindset: You take pride in being “exceptional at the job,” and you build structure from ambiguity when neededPrevious experience building support AI automations/workflows (via Intercom, Zendesk, Pylon, etc.) is a bonus
Benefits + PerksCompetitive salary and equity in a high-growth startupHybrid (or remote) work, with core team based in Toronto, NYC, and VancouverFlexible PTO, take what you needMedical, dental, and vision coverageGreat startup culture, including company off-sitesHigh-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
An insight into our Core Values
ImpactWe are committed to being a force for good and leaving a lasting, meaningful impact on society. From the products we create and the services we provide, to the way we interact with our employees and customers.
AccountabilityWe are accountable to each other and the communities in which we operate. We take ownership of our mistakes and work to correct them, and we hold ourselves and each other accountable for delivering on our promises and commitments.
OwnershipWe give everyone ownership of their tasks and projects and everyone is expected to be proactive in finding solutions and overcoming challenges.
Sense of UrgencyWe value speed and efficiency in everything we do. We strive to continuously improve our processes and find ways to do things faster, without sacrificing quality or attention to detail.
Answer FirstWe value proactive problem-solving. Instead of bringing questions or problems, whenever possible, we bring proposed answers. It's important for us to lead with an answer or solution, but to be flexible to others feedback.
If this sounds like you, we'd love to have a chat!
